Microsoft Surface Dial fails to pair with PC

BIOS is software that is running in a chip located on your motherboard, you can enter BIOS usually by hitting DEL once the computer is turned ON but this sometimes varies and it depends solely on the motherboard manufacturer. Inside BIOS you can configure your computer components and set up some other important things including passwords for BIOS itself or for the entire system. Password itself is meant to protect access to BIOS from other non-technical users or to prevent access to the system from other people if for example computer is in one household and you would like to be the only one having access to it. However, passwords can be forgotten, and sometimes you can even purchase a second-hand computer with a password on it. In this guide, we will lead you through ways on how to remove your BIOS password so you can regain access to your BIOS settings.

1. Use Manufacturers master password

   Most motherboard manufacturers have built-in a couple of master passwords for BIOS access. If your motherboard has one you can easily find it on the manufacturer's website. Use the master password and remove other passwords inside BIOS, save and exit.

2. Remove CMOS battery

   If you could not find the manufacturer's master password or your motherboard model does not have one remove the CMOS battery to reset BIOS. Note that this method will reset the whole BIOS not only the password. Open on side of your computer casing and locate the round battery on it, do not worry, there is only one battery so you can not make mistake. Remove the battery and leave it outside for around 20 to 30 minutes then place it back as it was, CMOS is reset now and you can access BIOS.

3. Reset BIOS via jumper

   If you want to remove only the password and do not touch other BIOS setting you can locate the BIOS password reset jumper. How the location of this jumper and position is different from the motherboard to motherboard we can not cover them all here and it is advisable to read the manual or find information on the official manufacturer's website.

If you would like to read more helpful articles and tips about various software and hardware visit errortools.com daily.

When you have to connect to a drive that’s on a different computer or on external storage, that’s where the mapped network drives come in. Mapped network drives make accessing files a lot easier. However, there are times when it won’t work for some reason. Windows will notify you about the unavailability of mapped network drives in several ways. For one, Windows might display a red X on the network drives or it could be that its status will be unavailable when you try to use it from the Command Prompt or via a notification. It is recommended that you run a few scripts when you log in to your PC as it may so happen that the network drive takes more than usual to connect. Before you start troubleshooting the problem using the given options below, keep in mind that some workouts might only work under certain scenarios. You might need some network access at logon or you might need access to the Group Policy settings. So you need to choose what you prefer more. You can try the given workarounds below if the mapped network drives are not showing or connecting or working on your Windows 10 computer. These workarounds use scripts to make sure that you are connected to them as soon as you start to use your PC. As mentioned, before you can troubleshoot, you need to create scripts first. There are two scripts here namely MapDrives.ps1 which is executed by the second script named MapDrives.cmd and is done at a regular and non-elevated Command Prompt. Follow the steps below to get started.

• You have to create a script file named “MapDrives.cmd” first and then save it on a place where the files are safe. To do that, open a text editor like Notepad and then copy and paste the following script:

PowerShell -Command "Set-ExecutionPolicy -Scope CurrentUser Unrestricted" >> "%TEMP%StartupLog.txt" 2>&1 PowerShell -File "%SystemDrive%ScriptsMapDrives.ps1" >> "%TEMP%StartupLog.txt" 2>&1

• After that, save the file and name it “MapDrives.cmd”.
• Next, create a script file named “MapDrives.ps1” and then copy and paste the following content. Just make sure to save both scripts in the same folder.

$i=3 while($True){     $error.clear()     $MappedDrives = Get-SmbMapping |where -property Status -Value Unavailable -EQ | select LocalPath,RemotePath     foreach( $MappedDrive in $MappedDrives)     {         try {             New-SmbMapping -LocalPath $MappedDrive.LocalPath -RemotePath $MappedDrive.RemotePath -Persistent $True         } catch {             Write-Host "There was an error mapping $MappedDrive.RemotePath to $MappedDrive.LocalPath"         }     }     $i = $i - 1     if($error.Count -eq 0 -Or $i -eq 0) {break}     Start-Sleep -Seconds 30 } Note: Now that you’ve created the script files, it’s time for you to proceed to the options given below.

Option 1 – Try creating a startup item

Note that this option only works on devices that have network access at login. So if it’s not there, the script will fail to reconnect the network drivers automatically. To create a startup item, here’s what you have to do:

• Open the Startup folder located at %ProgramData%MicrosoftWindowsStart MenuProgramsStartUp.
• From there, copy and paste the MapDrives.cmd.
• After that, open the Scripts folder located at %SystemDrive%Scripts copy-paste MapDrives.ps1 and then copy and paste MapDrives.ps1 in there.

Note: After you complete the steps above, a log file named “StartupLog.txt” will be created in the %TEMP% folder. Now all that’s left for you to do is to log out of your computer and then log back in. This will ensure that the mapped drives are open.

Option 2 – Create a scheduled task

It is possible to create a scheduled task that runs as soon as you log in to your computer. To create a scheduled task, follow the steps below.

• You have to copy the MapDrives.ps1 script file to the scripts folder of Windows located at %SystemDrive%Scripts.
• After that, open the Task Scheduler and select Action > Create Task.
• Next, type a name and description of the task in the General tab.
• Then click on the Change User or Group button and select a local user group and click OK.
• Now check the box labeled “Run with highest privileges” and switch to the Triggers tab.
• From there, create a new trigger with the “At Logon” option in the Begin the task drop-down menu and then click OK.
• After that, switch to the Actions tab and create a new action then choose to Start a program.
• Next, type “Powershell.exe” in the Program/Script field, and in the Add arguments (optional) field, type the following:

-windowsstyle hidden -command .MapDrives.ps1 >> %TEMP%StartupLog.txt 2>&1

• And in the Start in the (optional) field, type “%SystemDrive%Scripts” as the location of the script file.
• Now under the Conditions tab, select the “Start only if the following network connection is available” option and then select Any connection and click OK.
• Restart your computer or log off from your account and then log back in so that the task will be executed.

Option 3 – Use the Group Policy settings

You need this option if the mapped network drives are defined via Group Policy settings. You have to update the action of the drive maps to Replace. As a result, it will delete the existing mapped drive and create the mapping on each logon again. However, any settings on the mapped drive that are changed from the Group Policy settings will be gone on each logon. So if the changes don’t work, you need to run the gpupdate command together with the /force parameter in order to refresh the Group Policy setting quickly.

All malware is detrimental and the magnitude of the damage will vary greatly depending on the type of infection. Some malware variants modify internet browser settings by adding a proxy server or modify the PC's DNS settings. When this happens, you'll be unable to visit certain or all the sites, and therefore not able to download or install the required security software to clear out the computer malware. If you’re reading this article, chances are, you’re stuck with a virus infection that is preventing you from downloading and/or installing the Safebytes Anti-Malware program on your computer. Refer to the instructions below to remove malware through alternate methods.

Method 1: Install Anti-Malware in Safe Mode with Networking

If the malware is set to load automatically when Microsoft Windows starts, entering safe mode may block the attempt. Since only the minimal applications and services start-up in safe mode, there are rarely any reasons for conflicts to happen. You will need to do the following to remove malware in Safe mode.

• 1) Tap the F8 key continuously as soon as your computer boots, however, before the large Windows logo or black screen with white texts come up. This would invoke the Advanced Boot Options menu.
• 2) Choose Safe Mode with Networking using arrow keys and press Enter.
• 3) When you are into this mode, you will have access to the internet once again. Now, utilize your web browser normally and download Safebytes Anti-Malware.
• 4) After installation, do a complete scan and allow the software to get rid of the threats it detects.

Method 2: Utilize An Alternate Internet Browser to Download Anti-Malware Software

Malicious program code may exploit vulnerabilities in a specific web browser and block access to all antivirus software sites. If you suspect that your Internet Explorer has been hijacked by computer malware or otherwise compromised by cybercriminals, the most effective plan of action is to switch to an alternate web browser such as Chrome, Firefox, or Safari to download your chosen security program - Safebytes Anti-Malware.

Download SafeBytes Anti-Malware for Malware Removal

Method 3: Install and Run Anti-Malware From a USB Drive

To effectively remove the malware, you might want to approach the problem of installing an antivirus software program on the affected computer from a different angle. Adopt these measures to employ a flash drive to fix your infected computer.

• 1) Use another malware-free PC to download Safebytes Anti-Malware.
• 2) Plug the thumb drive into the uninfected computer.
• 3) Double click on the executable file to open the installation wizard.
• 4) Choose the drive letter of the USB drive as the place when the wizard asks you exactly where you would like to install the anti-virus. Follow activation instructions.
• 5) Now, transfer the thumb drive to the infected computer.
• 6) Double-click the antivirus program EXE file on the USB flash drive.
• 7) Click on the “Scan Now” button to start the malware scan.

If no other method of downloading and installing the antivirus software works, then you've no other option than to hit the last resort: a full Windows reinstallation, the only approach known to have a 100% rate of success at virus removal.

Kernel Mode Heap Corruption is the error message that the Windows operating system throws when it encounters a blue screen of death or BSOD error during PC startup or launching specific programs such as video games. It is mainly caused due to software conflicts, driver issues (especially graphics card driver), and computer hardware malfunctioning. The good news is that this error is easily fixable. Follow the next steps in order to fix the error:

1. Rollback graphic card driver

   Press ⊞ WINDOWS + X to open Windows secret menu and click on device manager Expand Display adapters section Right-click on your GPU and choose properties In properties window go to the driver tab and click on Roll back driver Select the reason for operation and click on YES Reboot your PC

2. Update corrupted and outdated drivers

   How is this error mostly driver issue, updating and fixing bad drivers can fix it very easily. As in the previous step, you will need to open the device manager and go through all drivers and manually check for updates for each one, update as necessary or reinstall ones you might think have gone rogue. If you are not experienced enough with this kind of task install some automatic solution for this task like DriverFix

3. Check for software issues

   If this error started happening after the installation of new software it is very likely that the application is causing problems. Try uninstalling or disabling the application to see if it will fix the issue. You can also boot Windows in safe mode to see if the error will happen there, if Windows is working fine in safe mode, it is likely that issue is on the software side.

4. Run SFC scan

   Press ⊞ WINDOWS + X and choose Command prompt (admin) In command prompt type in sfc /scannow and press ENTER Wait for the process to be finished and Reboot the system

There is no doubt that the VLC media player is one of the best kinds of media players available today. However, it is not without any issues and one of the common issues encountered by users is VLC’s inability to be updated. And when you try to update VLC, you only get an error message saying, “An error occurred while checking for updates”. This inability to update VLC can be quite a headache for many users especially the ones who are facing other issues in VLC and has to update it in order to resolve them. So how will you update VLC and fix its issues when you can’t even update it in the first place? Worry not as this post will help you out. Refer to the suggestions laid out below to resolve the issue in updating VLC.

Option 1 – Check if VLC is not being blocked by the Firewall

There are instances when the Firewall like the Windows Defender Firewall blocks VLC for some unknown reason without your knowledge. Thus, you need to allow VLC to get past the Firewall in order for you to fix the issue else you won’t be able to send out a network communication. To do that, follow the steps below.

• Tap the Windows key + I to open the Settings app.
• Then click on the Update & Security option.
• After that, click on Windows Security and click the Open Windows Defender Security Center option. This will open the Windows Defender antivirus and antimalware program.
• From there, click on Firewall & network protection.
• Next, click on Allow an app through Firewall. You should see a list of programs. Scroll down until you see VLC and make sure that all the boxes are ticked including the Public and Private ones.
• Once you’re done, restart your PC and then try updating VLC again.
• Just open VLC and select the Help menu and click on Check for Updates.

Option 2 – Try running the VLC media player as an administrator

There are programs designed for Windows 10 that won’t work fully unless some parameters are met. In most cases, starting the program as an admin should resolve the problem, thus, that’s what you have to do to try and fix the “An error occurred while checking for updates” in VLC.

• First, right-click on the VLC Media Player desktop icon and then select the “Run as administrator” option or you could also right-click on the icon and click on Properties.
• After that, click the Compatibility tab and then tick the box labeled “Run this program as an administrator”.
• Next, click the OK button and then open VLC again and try updating it. That should fix the problem.

What is the Error Code 652?

Error code 652 is a runtime error. It hampers you from accessing and running your program on your system. If not resolved, it can also lead to program corruption.

Solution

Error Causes

Runtime Error 652 can occur due to several causes. These include:

• Conflict of color depth within icons, the desktop, or a particular application in the Visual Basic environment.  This happens when the Image
• List control consists of more colors than the depth of what Windows can support.

Other causes include:

• Malicious software and malware attack
• Conflict with Terminate
• Invalid or corrupt registry

Further Information and Manual Repair

If you are not a computer programmer and don’t have any sound technical expertise, then you might think of hiring a professional to resolve the error on your PC. But this can be costly as you may have to pay hundreds of dollars to the technician. However, an alternative way to resolve the error code 652 is to download the Total System Care. This PC repair tool is integrated with an intuitive registry cleaner and a powerful anti-virus. It is safe, efficient, user-friendly, and available for free. Restoro is a multi-functional error tool and a one-stop solution to resolve practically all kinds of PC-related problems. By running this repair tool, you can fix runtime error code 652 on your system in seconds.

Restoro

What makes Restoro a hot favorite among PC users is that it is simple and easy to use. To operate this PC fixer, you don’t need to have the sound technical knowledge or be adept at computer programming. It can be used by all levels of PC users including beginners and intermediates. It has a neat and clean layout with simple instructions and navigation making it easy for users to resolve even the mightiest errors in just a few clicks.

Restoro features

Whether the underlying reason for the error code 652 is malicious software or registry corruption, Restoro takes care of all. Registry corruption occurs due to unnecessary files and data overload in the hard disk. This includes junk files, internet history, invalid registry entries, and bad registry keys. The registry cleaner embedded in Restoro intuitively detects and scans all registry issues. It wipes and clears the hard disk from all the unnecessary and obsolete files and thus cleans up your disk space. It repairs the corrupt registry and also boosts your PC’s performance. Thus it not only repairs the error code 652 but also resolves system slowdown issues by optimizing your system’s speed. With the help of its in-built anti-virus, it removes all the malicious software on your system that could be triggering the error code 652. Data security threats such as malicious software are detected and scanned and listed under the privacy error utility. It is compatible with all Windows versions including both the latest and old versions. You can run it to scan error code 652 on any Windows version you have installed on your computer.

Restoro for error Code 652

Furthermore, as mentioned above Error Code 652 is safe to use. It is bug-free and besides, it offers users outstanding data safety. It has a backup file feature that helps you save and create backup copies of all the data you have on your system. This is carried for safety purposes. It enables users to retrieve and recover data in case the data and files are lost during the repair thus sparing you from a big loss. The error code 652 may be critical but it can be resolved in seconds with Restoro. Here’s how:

1. To get started click here to download and install Restoro on your system
2. Once installed, run it to scan for errors. It will take only a few seconds to scan your entire PC.
3. Then simply create a backup and click on repair to resolve and resume your desired program.

For best results, it is advised to run Restoro on the computer often. This will help you detect PC errors and repair them timely. It will help you ensure proper PC maintenance, health, and performance.

If you are using the Camera app on your Windows 10 computer but encountered an error code 0xa00f429f with an error message that says, “Can’t start your camera”, read on as this post will guide you in fixing this problem. This kind of error in the Camera app could be due to a recent update gone wrong or it could also be due to a corrupted driver. If you are certain that the camera is connected and is properly installed, you can try to check for updated drivers. The error code signifies that the drivers have to be updated. However, that isn’t always the case sometimes as the problem could also have something to do with corruption in the driver. The effective ways to troubleshoot this problem would be trying to reinstall or reset the Windows Camera app, or update, rollback or uninstall some device drivers as well as use the Registry Editor. Before you proceed with the instructions provided below, make sure that you have admin privileges and don’t forget to create a System Restore point.

Option 1 – Try to reset or reinstall the Windows Camera app

As pointed out earlier, you can also reset the Camera app to fix the error. To do so, follow the steps below.

• The first thing you have to do is go to the My Pictures folder under the C: drive of the File Explorer and then delete the Camera Roll folder.
• Once you’re done, right-click on an empty area on your screen and create a new folder and name it “Camera Roll”.
• Then from the Start menu open the Settings app and select System.
• From there, navigate to the Apps and features section.
• Now go to Camera and click on the Advanced Options and click the Reset button.

Option 2 – Try to reinstall the Camera app

If resetting the Camera app didn’t help, you might want to reinstall it by following these steps:

• Tap the Win + X keys and select the “Windows PowerShell (Admin)” option from the menu to open Windows PowerShell as admin.
• Next, type this command to uninstall the Camera app: Get-AppxPackage *camera* | Remove-AppxPackage
• Once done, exit the Windows PowerShell and restart your computer and then try to install the latest version of the Camera app from Microsoft Store.

Option 3 – Try to rollback, update or disable drivers

The next thing you can do to fix the error code 0xa00f429f in the Camera app is to roll back, or update, or disable device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

• Open the Devices Manager from the Win X Menu.
• After opening the Device Manager, look for the device drivers which have a yellow exclamation mark.
• Then right-click on each one of them. If you haven’t updated this driver in a while, select the “Update Driver” option. On the other hand, if you’ve just updated this driver, then select the Uninstall Device option.
• Next, follow the screen option to update or uninstall it.
• Finally, restart your computer. It will just reinstall the device drivers automatically if you have chosen to uninstall them.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 4 – Try to use the Registry Editor

• Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then hit Enter to open the Registry Editor.
• Next, navigate to this registry key: ComputerHKEY_LOCAL_MACHINESOFTWAREWOW6432NodeMicrosoftWindows Media FoundationPlatform
• From there, right-click on any empty space on the right side part of the window and select New > DWORD (32-bit) Value.
• Then name it as “EnableFrameServerMode” and double click on it.
• Now set its value data to “0” and its base value as Hexadecimal and then click on OK.
• After that, restart your computer and see if it helped in fixing the problem or not.

Graphic cards are essential to our computers but from time to time in the race to make better GPU and to grab a large portion of the market bad drivers get released and can create really unwanted and unpleasant experiences, from Windows freezes to the black screen of death, to AMD driver Windows crashing down and many more. This article will cover basic troubleshooting with AMD drivers and offer you solutions on how to fix them.

1. Rollback the previous version of the driver.

   Installing the new driver version is the reason for this particular error, so naturally rolling back the previous version which was stable and did not cause issues will solve the problem. To roll back the previous version of drivers follow the next steps: Open Start menu and click on settings, go to system and choose Apps and features Find: AMD Catalyst Install Manager, right-click on it, and choose to uninstall Go to AMD official website and download the previous driver version, install it on your computer Turn off automatic driver updates and reboot your system

2. Reinstall the driver

   Sometimes it is not a bug in the released driver, it is a corruption of files because of file transfer or any other specific reason. The reinstalling driver will fix an issue if this is the case. To reinstall the driver Press ⊞ WINDOWS + X and choose Device Manager Expand Display adapters, right-click on AMD device and choose to uninstall Go to the official AMD website, download the latest driver and install it Reboot your system

3. Disable browser extensions

   Some users have reported that error occurs only when they are watching videos online, if this is your case, go to your browser options and disable extensions to see if this will remove the problem.

4. Remove Lucid Virty MVP

   If by any chance have this relic installed on your system, go to Applications and remove it. It is an old program shipped with old drivers and it is usually present in your Windows that was upgraded from 8.1 to 10. Uninstall it and see if this fixes your issue.

5. Clean your graphic card

   Sometimes this error can happen due to excessive dust on your GPU, if you have the expertise, clean it or take it somewhere to be cleaned.

Usually when online service is not working or when something goes wrong online it is DNS, well that is what most of the time is the case. And yes, DNS or Domain Name Server seems to be an issue with Facebook being completely down along with Instagram and wassap. The true cause is that there is no working Border Gateway Protocol (BGP) routes into Facebook's sites. BGP is the standardized exterior gateway protocol used to exchange routing and reachability information between the internet top-level autonomous systems (AS). Most people, indeed most network administrators, never need to deal with BGP. Cloudflare VP Dane Knecht was the first to report the underlying BGP problem. This meant, as Kevin Beaumont, former Microsoft's Head of Security Operations Centre, tweeted, "By not having BGP announcements for your DNS name servers, DNS falls apart = nobody can find you on the internet. Same with WhatsApp btw. Facebook has basically de-platformed themselves from their own platform." Many people are very annoyed by this and with the fact that they cannot use their social media platforms but it seems that Facebook employees are in even bigger annoyance as it was reported that Facebook employees can't enter their buildings because their "smart" badges and doors were also disabled by this network failure. If true, Facebook's people literally can't enter the building to fix things. Reddit user u/ramenporn, who claimed to be a Facebook employee working on bringing the social network back from the dead, reported, before he deleted his account and his messages: "DNS for FB services has been affected and this is likely a symptom of the actual issue, and that's that BGP peering with Facebook peering routers has gone down, very likely due to a configuration change that went into effect shortly before the outages happened (started roughly 1540 UTC). There are people now trying to gain access to the peering routers to implement fixes, but the people with physical access is separate from the people with knowledge of how to actually authenticate to the systems and people who know what to actually do, so there is now a logistical challenge with getting all that knowledge unified. Part of this is also due to lower staffing in data centers due to pandemic measures." Ramenporn also stated that it wasn't an attack, but a mistaken configuration change made via a web interface. Both BGP and DNS are down, the "connection to the outside world is down, remote access to those tools don't exist anymore, so the emergency procedure is to gain physical access to the peering routers and do all the configuration locally." Technicians on site don't know how to do that and senior network administrators aren't on site. It seems that it will all be down for a couple of more hours before the issue is resolved.

Error Code 0x80240016 - What is it?

Error Code 0x80240016 is an error that appears when the Windows Update tool is unable to complete its operation. While it most commonly occurs in Windows 10, versions of this error are also present in past Windows systems, as well. The steps to resolve the error are the same for each of these systems. Common symptoms include:

• Inability to complete the Windows Update process
• Sluggishness or freezing
• Crashing of your programs
• The message that states “IMAP_LOGINFAILURE”

There are a number of different issues that can cause Error Code 0x80240016, so it is important to follow the steps below to address each of them in turn. While basic users can implement several of the methods, some of the methods may require advanced skills or knowledge. If needed, always get in touch with a qualified Windows repair professional to assist you in the process of error resolution.

Solution

Error Causes

Error Code 0x80240016 happens when the system believes that another installation is already occurring on your device while the Windows Update tool is attempting to run the installation of its own updates. While there may not always be an actual installation going on that prohibits Windows Update from running, several programs can leave traces of background activity that prevent Windows from proceeding as necessary.

Malicious software can also cause your system to believe that files are in use, so several of the methods to fix the error can address this particular set of issues.

Further Information and Manual Repair

There are a number of different background issues that can cause Error Code 0x80240016 to appear on your machine. Follow the steps below to address each aspect of the error code, making sure to restart your computer after each attempt. If you have difficulty in completing these steps, contact a qualified technician to assist you.

Here are the top methods to resolve Error Code 0x80240016:

Method One:  Use the Troubleshooting Tool in Windows Update

The first step to addressing Error Code 0x80240016 is to open up the Windows Update tool and click on the option to run the Troubleshooting Wizard. This can identify many of the issues associated with the error. If this tool makes any changes, make sure to restart your computer after it finishes.

Method Two:  Run the Registry Repair Tool

The registry repair tool can be a great resource for Error Code 0x80240016. Use it to run a scan on all of your registry entries and to repair any that may be extraneous, faulty, or missing. This step may take some time, so be prepared to wait a while for it to finish. Always restart your computer after running the registry repair tool so that any necessary changes can fully take effect and be recognized by your device.

Method Three:  Scan Your Computer for Malicious Software

Use the Microsoft Security Essentials tool to perform a scan of your computer to see if any malicious software has changed or corrupted your system files. Once all the files had been scanned and problems have been addressed, you can restart your computer to see if the error has been successfully resolved. You can also download a powerful automated tool to rectify Windows 10 error code 0x80240016.

Method Four:  Update Your Drivers and Perform Updates for Your Software and Operating System

Another method that can help to address Error Code 0x80240016 is to open up your driver settings from the control panel and scan to see if any updates are needed. If there are updates waiting to be installed, go ahead and perform those updates first, then restart your computer.

Next, check your Windows Update tool to see if there are any program or system updates that need to be performed. Allowing updates to stack up can cause a number of errors on your system, so it is important to keep your updates in check. Restart your computer after you finish this process.

Method Five:  Backup Your Files, Then Reinstall Your Operating System Version

If none of the above methods have completely fixed the problem, you may need to reinstall your operating system. Before doing so, make sure that you have a backup copy of any important programs and files so that you don’t lose anything during the fresh installation.