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Malware Guide: How to remove OpenCandy

What is OpenCandy?

OpenCandy is an application that downloads and installs software, including other Internet Browsers to a computer system. Used as a bundle, this application installs additional programs that you may knowingly or unknowingly agree to install. Since most users don’t accept the challenge of reading the EULA in its entirety, they tend to download bundled applications unknowingly.

Assessment of OpenCandy PUP

During the initial assessment of OpenCandy, I was a little skeptical about what to look out for or expect. In fact, I had to install the OpenCandy.exe file twice to discern its behavior. I’m not sure how this application got its name but I do believe it has something to do with the fact that it supposedly helps Internet users open a new world of Internet browsing. That conclusion was arrived at after realizing that OpenCandy.exe installed mostly Internet browsers along with a tune-up tool on the test computer. However, as a result of the system requirements, there was a pop-up message indicating that Internet Explorer 8 was not compatible with the computer system in question.

In comparison to the malware I’ve encountered since I started researching malware, OpenCandy is everything but malicious. In fact, this application is only categorized as malware because of its’ subtle covert nature of installing bundled programs unsolicited by the user.

Additionally, OpenCandy coerces users into changing their Internet Browsers by installing those unrequested by the user. In fact, it’s no shock that OpenCandy chose to install the Internet Browser ‘Opera’ as a part of this bundle since it’s one of the least used browsers according to the Federal Government. Clearly, this was a smoothly disguised advertisement or promotion to force users into using the Opera Browser, along with Internet Explorer 8.0.

While these aforementioned browsers in themselves aren’t malicious and are in no way considered malware, they were installed as a promotional tool and without the request of the user. Despite being mentioned within the EULA, advertisers are capitalizing on this since most users do not bother to read the agreements when installing a program.

Furthermore, OpenCandy, like most other bundled applications I’ve dealt with, threw in a tune-up tool as a part of the promotion. I found this tune-up application annoying since I had to hassle my way into getting it to close from the computer screen. I can only imagine the hassle users would go through trying to remove this software.

Image 7: Depiction of a scan performed by Tuneup Utilities. The scan detected that several areas on the test PC could be optimized/tuned up.

Image 8: After a scan was completed using the Tuneup utility program, I was given an option to buy the full version. Nothing is wrong with this marketing strategy. In fact, most utility tools if not all will scan your computer to detect threats or loopholes, but they won't exactly allow you to fix those problems unless you buy the full version. It's not unfair, it's just business.

Programs installed during the installation of OpenCandy include:

  • Web Companion: Developed by Lavasoft, Web Companion is said to be an application that serves as a security defense for your Internet browsers by preventing unauthorized changes (see image below)
  • Tuneup Utilities: Tuneup Utilities does exactly as it says. It cleans up a computer system, whereby preventing unused programs from slowing it down.
  • Opera Stable 30.01.1835.88: Opera is a fast, simple, and effective Internet browser that allows users to get around on the web.

All in all, the intent of installing an application such as OpenCandy is to unleash a world of promotion or advertisements on your computer. They are pretty annoying and in some cases difficult to remove. Furthermore, as a user, you want to control what gets installed on your computer without being dictated to or coerced in some EULA that you probably overlook.

To completely remove OpenCandy PUP from your computer, click here to download and install Spyhunter.

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Error Code 0x80240016 - What is it?

Error Code 0x80240016 is an error that appears when the Windows Update tool is unable to complete its operation. While it most commonly occurs in Windows 10, versions of this error are also present in past Windows systems, as well. The steps to resolve the error are the same for each of these systems. Common symptoms include:
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Solution

Restoro box imageError Causes

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Assessment of Bandoo Potentially Unwanted Program

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Areas of Infiltration by Bandoo

Bandoo product version 5.0.2.4762 infiltrated several areas of the computer system. After installation, folders were neatly placed as files within all programs. Within “All Programs” there were 3 newly added programs. These included:
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What is OLBPre?

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Manual Steps for Removal of Movie Search Apps

I found this removal pretty simple. Depending on your Operating System, there will be slight discrepancies in the manual removal steps. Using the Windows 8 (8.1) OS on your computer:
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  • Step 2: from the menu box, click ‘Search’.
  • Step 3: enter “Programs and Features” within the Input Box.
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  • Step 5: right-click on the names of the Apps (the ones you want to remove) when you’ve located them.
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  • Step 7: follow instructions until the app is fully removed.
  • Step 8: Repeat steps for the other app.
Since Bandoo also changed your search engine, you’ll have to reset that manually for Internet Explorer and Chrome. Follow the steps below:
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  • Step 2: Click the tool option located in the top right-hand corner of the page.
  • Step 3: Click the “Internet Options” option.
  • Step 4: Under the “General” tab, you’ll be able to see approximately 3 buttons. Click the button labeled ‘Use Default”.
  • Step 5: At the bottom right-hand corner of the pop-up menu, select the “Apply” button and “OK”. That should do the trick.

Removal for Chrome Extension

This removal is simple.
  • Step 1: Open your Chrome browser.
  • Step 2: A pop-up box will be visible.
  • Step 3: Click the “Remove from Chrome” option.
After removing the extensions/add-ons, perform another scan with Spyhunter. You’ll pick up a few threats. The second scan should clear up everything. To completely remove Bandoo from your computer, click here to download and install Spyhunter.
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About Browser Hijackers

Browser hijacking is a common type of internet fraud where your web browser settings are altered to allow it to carry out things you don’t intend. They are designed to disrupt browser functions for several reasons. Usually, it will drive users to particular sites which are trying to increase their advertisement earnings. While it might seem harmless, these tools are made by malicious individuals who always attempt to take full advantage of you, so that they could earn money from your naivety and distraction. They not only screw up your internet browsers, but browser hijackers could also modify the system registry to make your computer vulnerable to other malicious programs.

Symptoms of browser hijacker infection

There are plenty of symptoms that indicate your internet browser has been highjacked: 1. the home page of your web browser is changed unexpectedly 2. bookmark and the new tab are likewise changed 3. the default web browser settings are modified and/or your default web engine is altered 4. you see unsolicited new toolbars added 5. you may notice never-ending pop-up adverts on your screen 6. websites load very slowly and often incomplete 7. you are blocked to access the websites of security solution providers.

Exactly how they get into your computer

Browser hijackers infect computer systems via malicious e-mail attachments, downloaded infected computer files, or by visiting infected sites. They can also come from any BHO, extension, add-on, toolbar, or plug-in with malicious objectives. Other times you might have mistakenly accepted a browser hijacker as part of a software program bundle (generally freeware or shareware). Some of the most popular hijackers are EasyEmailSuite, Babylon Toolbar, Conduit Search, Sweet Page, OneWebSearch, and CoolWebSearch. Browser hijackers will interrupt the user’s browsing experience significantly, keep track of the websites frequented by users and steal private information, cause difficulty in connecting to the web, and then finally create stability issues, causing software programs and computers to freeze.

Browser hijacker removal methods

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Help! Malware Blocking Antivirus Installation And Access To The Web

Malware could cause several different types of damage to PCs, networks, and data. Some malware sits in between your computer and the internet connection and blocks a few or all internet sites which you want to visit. It will also prevent you from adding anything to your PC, especially anti-virus software. If you are reading this article, odds are you’re stuck with a virus infection that is preventing you to download or install the Safebytes Anti-Malware program on your PC. There are some options you can try to get around with this obstacle.

Install the anti-malware in Safe Mode

If the virus is set to load automatically when Windows starts, getting into Safe Mode could block this attempt. Since only the minimal programs and services start-up in “Safe Mode”, there are hardly any reasons for issues to take place. To start your Windows XP, Vista, or 7 computers in Safe Mode with Networking, do as instructed below. 1) Tap the F8 key continuously as soon as your computer boots, but before the big Windows logo shows up. This would conjure up the “Advanced Boot Options” menu. 2) Select Safe Mode with Networking with arrow keys and press Enter. 3) When this mode loads, you will have the internet. Now, make use of your browser to download and install an anti-malware application. 4) Immediately after installation, do a full scan and let the software remove the threats it detects.

Utilize an alternate internet browser to download the anti-malware application

Some malware only targets certain web browsers. If this sounds like your case, utilize another web browser as it may circumvent the virus. The best solution to avoid this issue is to opt for an internet browser that is well known for its security measures. Firefox contains built-in Phishing and Malware Protection to keep you secure online.

Install antivirus on a flash drive

Here’s yet another solution which is using a portable USB anti-malware software package that can check your system for viruses without the need for installation. To run anti-virus using a USB flash drive, follow these simple steps: 1) Download the anti-malware on a virus-free PC. 2) Put the USB drive into the uninfected computer. 3) Double click on the downloaded file to open the installation wizard. 4) Select flash drive as the place when the wizard asks you exactly where you wish to install the application. Follow the directions to finish the installation process. 5) Transfer the thumb drive from the clean PC to the infected PC. 6) Double-click the EXE file to open the Safebytes software right from the thumb drive. 7) Click on “Scan Now” to run a complete scan on the infected computer for malware. If no other method of downloading and installing antivirus software works, then you’ve got no other choice than to hit the last resort: a complete Windows reinstallation, the only solution proven to have a 100% rate of success at virus removal. If you’re not sure which method to employ, simply call our toll-free number 1-844-377-4107 to speak to our technical support team. Our experts can take you step-by-step through the virus removal process on the phone and also fix your personal computer remotely.

A Look at the Best AntiMalware Program

These days, an anti-malware program can protect your PC from various types of online threats. But exactly how to choose the best one amongst plenty of malware protection software that is available out there? You may be aware, there are many anti-malware companies and products for you to consider. Some are good ones, some are ok types, while some are merely bogus anti-malware programs that can harm your computer themselves! When searching for antivirus software, choose one which provides dependable, efficient, and complete protection against all known computer viruses and malware. When considering commercial anti-malware software options, the majority of people opt for well-known brands, like SafeBytes, and they are very happy with it. SafeBytes anti-malware is a very effective and user-friendly protection tool that is made for end-users of all levels of computer literacy. Once you have installed this application, SafeByte's sophisticated protection system will ensure that no viruses or malicious software can seep through your computer. SafeBytes anti-malware takes PC protection to a totally new level with its advanced features. The following are some typical features found in this program: Most effective AntiMalware Protection: Safebytes is based on the very best virus engine within the industry. These engines can find and get rid of threats even during the early phases of a malware outbreak. Real-time Threat Response: SafeBytes provides round-the-clock protection for your PC restricting malware attacks instantly. It’ll constantly monitor your laptop or computer for hacker activity and also gives end-users superior firewall protection. High-Speed Malware Scanning Engine: SafeBytes Anti-Malware has a multi-thread scan algorithm that works up to 5x faster than any other protection software. Web Filtering: SafeBytes provides an instant safety rating to the web pages you’re about to check out, automatically blocking dangerous sites and ensuring that you’re certain of your safety while browsing the net. Light-weight: SafeBytes is a lightweight and simple to use antivirus and antimalware solution. Since it utilizes minimum computer resources, this tool leaves the computer’s power exactly where it belongs to: with you actually. 24/7 Live Expert Support: You can get high levels of support around the clock if you are using their paid version.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove EasyEmailSuite without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised. The following files, folders, and registry entries are created or modified by EasyEmailSuite
Files: %UserProfile%Local SettingsApplication DataGoogleChromeUser DataDefaultLocal Extension Settingsifbgbfdfdgfngigejacbmmkeklfahmka %LOCALAPPDATA%GoogleChromeUser DataDefaultExtensionsifbgbfdfdgfngigejacbmmkeklfahmka %UserProfile%Local SettingsApplication DataGoogleChromeUser DataDefaultSync Extension Settingsifbgbfdfdgfngigejacbmmkeklfahmka Search and Delete: chrome-extension_ifbgbfdfdgfngigejacbmmkeklfahmka_0.localstorage-journal Search and Delete: chrome-extension_ifbgbfdfdgfngigejacbmmkeklfahmka_0.localstorage Search and Delete: http_easyemailsuite.dl.tb.ask.com_0.localstorage-journal Search and Delete: http_easyemailsuite.dl.tb.ask.com_0.localstorage %UserProfile%Local SettingsApplication DataEasyEmailSuiteTooltab %LOCALAPPDATA%EasyEmailSuiteTooltab %LOCALAPPDATA%GoogleChromeUser DataDefaultLocal Extension Settingsifbgbfdfdgfngigejacbmmkeklfahmka %UserProfile%Local SettingsApplication DataGoogleChromeUser DataDefaultExtensionsifbgbfdfdgfngigejacbmmkeklfahmka Registry: HKEY_LOCAL_MACHINESoftwareWow6432NodeEasyEmailSuite HKEY_LOCAL_MACHINESoftwareEasyEmailSuite HKEY_LOCAL_MACHINESoftwareMicrosoftInternet ExplorerLowRegistryDOMStorageeasyemailsuite.dl.tb.ask.com HKEY_LOCAL_MACHINESoftwareMicrosoftInternet ExplorerLowRegistryDOMStorageeasyemailsuite.dl.myway.com HKEY_LOCAL_MACHINESoftware[APPLICATION]MicrosoftWindowsCurrentVersionUninstall..Uninstaller HKEY_LOCAL_MACHINEEasyEmailSuiteTooltab Uninstall Internet Explorer
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