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Windows is stuck on signing out screen

As you know, each time you log out of your Windows 10 computer, it will take you to the login screen where you can switch users or log back in. But there are instances where Windows 10 remains stuck on the signing out screen, along with a blue spinning circle and all you can see is the process of your computer signing out, however, it does not progress and only gets stuck there. Thus, in this post, you will be guided on how you can resolve such an issue on your Windows 10 computer.

So if you are one of the users who experience the same problem, there are several fixes you can check out if your computer is stuck on the signing out screen with a blue spinning circle. You can try to force shutdown your computer or troubleshoot the problem in a Clean Boot State. You could also try to check the status of the User Profile Service or repair User Profile, as well as run System Restore. For more details, refer to each one of the suggestions provided below. But before you troubleshoot the problem, make sure that you are logged in to your computer as an administrator.

Option 1 – Try to force shutdown your computer

The first thing you can do is to force reboot your computer as this simple fix could help in fixing the problem. This option is quite simple, just make sure that before you do it, you have to save all your work.

  • First, turn on your computer and press and hold the power button for at least 30 seconds. You might notice the screen flashing or making any changes, just ignore it.
  • After that, plug out and plug in your computer and automatically turn it on.
  • Once done, check if the issue is now fixed or not.

Option 2 – Put your computer in a Clean Boot State

It is possible that some third-party application is causing your computer to get stuck in the signing out screen. So you can try putting your computer in a Clean Boot State and see if it fixes the problem.

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Once your computer is in a Clean Boot State, you should now be able to sign out or sign in without any problem.

Option 3 – Try checking the status of the User Profile Service

If forcing your computer to shut down or putting your computer in a Clean Boot State didn’t fix the problem, you can try to check the status of the User Profile Service since it is the one responsible for loading and unloading user profiles. Thus, if this service is disabled or stopped, you will no longer be able to sign out or sign in successfully.

  • Tap the Win + R keys to launch the Run utility and type “services.msc” in the field and hit Enter to open the Services Manager.
  • From there, look for the User Profile Service and make sure that its Startup Type is set to Automatic and that its status is “Started”.
  • Once done, exit the Services Manager and see if the issue is resolved.

Option 4 – Try to repair your corrupted profile via Registry

In this second option, you can try to repair the corrupted profile using the Registry but before you proceed, make sure to create a System Restore Point and then follow the steps below.

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “regedit” in the field and hit Enter or click OK to open the Registry Editor.
  • Next, go to this registry key: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList
  • Once you’ve opened the registry key, you should see a list of all the user profiles on your computer. Now click on each S-1-5 folder and look for the “ProfileImagePath” entry and double click on it to check which user account it is related to. You will see a path like “CUsersACK” where “ACK” is the username.
  • You should know which of the user account is corrupted. Just look for a key named “RefCount” and change its Value data to “0” and click OK. And if it isn’t available, simply right-click on the right pane and create it.
  • After that, double click on the key named “State” and make sure that the Value data is “0” and click OK.
  • Exit the Registry Editor and restart your computer to apply the changes made and then check if it fixed the problem or not.

Option 5 – Run System Restore

  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
If you like to learn and find out more about various Windows errors, and how to repair them go to our vast archive or use search to find articles that will explain and help you in solving your issue.
However, if you prefer to do things fast and with automatization then we are proposing to use an automated solution for your issues. The applications that we are recommending are RESTORO & DRIVERFIX.
RESTORO is a one-click solution that will take care of your whole system.  This program is a useful tool that could repair corrupted registries and optimize your PC’s overall performance. Aside from that, it also cleans out your computer for any junk or corrupted files that help you eliminate any unwanted files from your system.
DRIVERFIX is the ultimate solution for all of your driver's needs. It fully automates the process of keeping drivers up to date and keeping free from bad and corrupt drivers. With its lightning fast scans and hudge library it is only one click solution for all Windows PC driver needs.
Visit our RESTORO or DRIVERFIX Download pages to inform yourself about all the benefits of this software and get a free trial copy of it.
restoro application screen

RESTORO

One-click automated PC repair solution
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With RESTORO you can easily
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
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RESTORO is compatible with all versions of Microsoft Windows including Windows 11

DRIVERFIX

One-click automated PC driver solution
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With DRIVERFIX you can easily
Keep drivers updated
Remove bad drivers
Solve driver issues
Speed up PC
Optimize PC
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DRIVERFIX is compatible with all versions of Microsoft Windows including Windows 11

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Shutdown your PC properly

So, you have finished with work, game, movie, music, email, or whatever on your PC, you look at the clock, it is late, you decide to go to sleep or outside, you click on the power button and choose shutdown. Now when a PC is shut down you feel good and go with your business but the next time you power it up you get the same error like the computer never really shut down in the first place. You wonder why and reboot it, just in case and all of the sudden error is gone.

If something similar has happened to you or you had the feeling that after shutting down your computer has not really felt like shutting it down, do not seek professional help, everything is OK with you because when you click on shut down, your computer does not really shut down!

Truth is that Microsoft has changed how to shut down works and how rebooting works in Windows with an update but has not publicly said anything about it so some users may experience this feeling of not shutdown phenomenon and might even think there is something wrong with their PC.

Why this change?

A few years ago shutdown button and option in Windows were really shutting down OS, but things changed when Microsoft wanted to increase boot-up speed. Now when that decision was made shutdown option was changed. So, what was changed? Well in order to increase Windows booting time, the shutdown will now turn off power to PC components and it will look like everything is indeed shutdown but the Windows kernel will actually be saved to a hard drive with all settings and just awaken once the PC is turned back ON. This will result in all errors and other stuff being just still present same as they were once the system was instructed to be turned off.

Rebooting your PC will now clear kernel and file from the hard drive and you will get a clean system startup without any issues tied with the kernel itself.

Workaround

Now that we know why and what change has been made to Windows logical question is can we shut down our PC at all properly? Luckily for us, the answer is yes and we will not need any external application to do it, we can still do it inside Windows itself and it is quite quick and easy.

Bringing back the old shutdown

In order to bring the old shutdown functionality of your PC please follow the instructions but be aware that by doing this your PC will boot a little bit slower since it will have to load the kernel from scratch each time computer is turned ON.

First thing is to go to settings and go to System

system settings

Then once you are inside the system, navigate to the power and sleep and click on it to select it. Once you have it selected to all the way to the right and click on additional power settings.

power and sleep options

When you click on advanced power settings you should be led to the control panel's power options. Inside this panel click on top left link where it says Choose what the power button does.

power options in control panel

Inside options, you will need to untick the box next to Turn on fast startup (recommended), this option has been ticked ON by the Windows update and probably without notifying you. Option means exactly what was described, it will save kernel state on the hard drive for faster boot time but sadly it can cause some issues since it will never be reloaded from 0.

If you are unable to uncheck the box click on the text beside the shield icon that says: Change settings that are currently unavailable (you will have to be logged in as administrator).

shutdown options for power buttons

Conclusion

Altho turning off fast startup and shutting down the PC completely will for sure extend your bootup time I still believe that it is the right choice since sometimes a lot of clutter and bad things accumulate over time inside the OS and can cause a vast variety of problems in a long run. So stay safe and shut down that PC as it used to be in the past.

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Windows computer goes to sleep automatically
If your Windows 10 computer or laptop keeps on going to sleep randomly even when you’re using it, read on as this post will walk you through the process of resolving the problem. There are a number of users who reported about how their Windows 10 computers would automatically go into Sleep Mode. One particular user claimed that when he installed a fresh Windows 10 version he began experiencing the same problem. It turns out that the screen goes to sleep but what’s odd is that the power lights and the keyboard are still working. The computer is also warm to touch which shouldn’t be the case when it is in sleep mode. And when some users tried checking the event log, it showed them that the computer didn’t actually go into sleep mode but it shut down instead. To fix this issue, here are some possible fixes that could hopefully work.

Option 1 – Edit the Power Plan settings using Control Panel

  • Click the Cortana button and type “control panel” in the field and select the appropriate result to open Control Panel.
  • After opening Control Panel, click on the Power Options.
  • From there, select the “Edit Plan Settings” option and make sure that the option to “Put the computer to sleep” is set to Never.

Option 2 – Edit the Power Options using Settings

  • Tap the Windows key + I to open the Settings app.
  • After that, select Settings and go to the Power & sleep section.
  • Next, set the system to “Never” when the device is running on battery power or plugged in.
  • Now restart your computer to make sure that everything is working properly.

Option 3 – Try running the Power Troubleshooter

Another option that could help resolve the problem is the Power Troubleshooter. This built-in troubleshooter in Windows can help you get things up and running again.

Option 4 – Troubleshoot Sleep Mode issue in a Clean Boot State

The issue with Sleep Mode might be caused by some third-party programs installed on your computer. This program might be the one that puts your computer to sleep and so to isolate this possibility, you have to put your PC in a Clean Boot State using the steps below.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows Updates or upgrade again.

Option 5 – Try checking the Sleep Advanced Settings

  • Click on the Windows key and type “control panel” in the field and select the related search result.
  • Next, select the Security and Maintenance option and click on the Power Options.
  • After that, you have to select the Change Plan Settings but keep in mind that this option is barely readable so you need to read each option carefully.
  • Now click on the Change advanced power settings button and a new window will appear.
  • Then look for the “Sleep” option and expand it to select the Allow hybrid sleep” option. Turn this option off and close all the opened windows.
  • Reboot your computer and check if your computer now functions properly. If it still didn’t work, you may have to reverse the changes you’ve made.

Option 6 – Try installing v9 or 10 of the MEI or Intel Management Engine Interface

Note that this option only applies to users who are using an HP laptop. And if your motherboard does not support Hybrid Sleep, you might have to downgrade the Intel MEI to version 9 or 10. To install v9 or v10, you need to go to the HP Drivers & Downloads page and look for the MEI driver version 9 from the website’s Driver Chipset section. Once you’ve downloaded the driver, install it and if a dialog box warning pops up, simply ignore it and proceed.

Option 7 – Update the device drivers

  • Reboot your computer into Safe Mode with networking support.
  • Tap the Win + R keys on your keyboard to open the Run dialog box.
  • After that, type “devmgmt.msc” in the field and hit Enter or click OK to open the Device Manager.
  • After opening the Device Manager, update all the outdated Device drivers on your computer.
  • Next, right-click on all the driver entries that are appropriately labeled, and then click the Update driver option.
  • Now restart your PC and check if your computer is now back to normal.
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How to do Disk cleanup in Windows 10
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  1. Click on the Task View button in the taskbar
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  4. In personalization settings, click on the background
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CcSvcHst.exe Application Error Troubleshoot Guide

What is the ccSvcHst.exe Application Error?

The ccSvcHst.exe is an executable file. This is a part of the Symantec Service Framework. This file is added to your computer database when you install Norton products for example Norton Antivirus or Norton Internet Security. This file is saved in C:\Program Files\Common Files folder location. It runs along with the Norton programs in the background. This file helps to load up services and settings. When the ccSvcHst.exe file becomes infected and corrupt, you experience the ccSvcHst.exe application error pop up on your system. This error code hampers you from running Norton programs on your system.

Solution

Restoro box imageError Causes

The ccSvcHst.exe application error message is triggered by some of the following causes:
  • Temporary system misconfiguration
  • Viral infection
  • Damaged files
  • High CPU usage
  • Registry corruption
The ccSvcHst.exe application error should be repaired immediately as a delay in fixing this error can put you at risk of fatal system crashes and failure.

Further Information and Manual Repair

The best and possibly the easiest way to repair the ccSvcHst.exe application error on your computer is to install Restoro. Restoro is an innovative, intuitive, user-friendly, and feature-filled repair tool. This multi-functional tool functions as a registry cleaner, system optimizer, and antivirus too. With all these essential PC fixings and maintenance features integrated into one, you don’t need to install numerous programs offering limited functions on your PC. This PC Fixer has a sophisticated interface, neat layout along easy navigation. So, using it is not complex or challenging, not even for those trying it for the first time. It resolves PC errors like ccSvcHst.exe application error in seconds. Whether this error is generated due to viral infection or registry damage, it detects all and repairs your PC right away thus ensuring a smooth functioning and error-free PC. With Restoro you can resolve issues in just three simple steps, install the software, scan for errors and click repair to resolve. It’s that fast and easy to use. Now let’s get down to how this PC Fixer resolves the ccSvcHst.exe application error successfully. If a ccSvcHst.exe application error is caused by temporary system misconfiguration, a simple system reboot may stop the error from occurring again. However, if viral infection and registry corruption is the cause then installing Restoro is the way to go.

How Registry Errors Cause ccSvcHst.exe Application Error

ccSvcHst.exe application error indicates that your computer contains too many registry fragments and obsolete entries like junk files, temporary internet files, and files of uninstalled programs occupying a huge amount of RAM and disk space. The cluttering of the disk causes and malicious files causes the registry to corrupt. This is what the registry cleaning feature of Restoro takes care of. The registry cleaner scans and wipes out these unnecessary and obsolete system files freeing your disk space. It resolves errors like ccSvcHst.exe application error by repairing registry damages. With the help of its privacy error detector, it detects malicious viruses hidden on your system and in your hard disk. These usually gain access to your system via unsafe internet browsing, downloading programs from unreliable websites, and opening phishing emails. Without you being aware, these viruses and spyware enter your system giving hackers access to manipulate your confidential and private information like credit card number, bank account number, and SSN number, if such information is present on your PC. The ccSvcHst.exe application error hampers you in running Norton and thus exposes you to serious data security dangers. This is where Restoro not only serves as an error fixer but a powerful antivirus too. It removes all the viruses infecting your PC in a couple of seconds.

Restoro Benefits

Restoro is efficient and ensures user safety. Sometimes during repair, you may lose important data which may be hard to recover if you don’t have a backup. Unlike other tools, Restoro helps users create backup copies for safety purposes thus you don’t have the risk of losing your valuable data. You can restore and recover all your essential files in case data is lost during repair. This PC Fixer is compatible and runs smoothly with all Windows versions. So, if you have come across a ccSvcHst.exe application error on your system fix it by installing Restoro today. Click here to install Restoro.
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Shift Key is not working in Windows
A lot of users rely on keyboard shortcuts to carry out tasks on their PCs. One of the most common keyboard shortcuts used is the Ctrl + Shift + Esc which opens the Task Manager. As you can see, the Shift key is not just used to capitalize a text as it can also be used for other functions and plays an essential role in operating a computer. However, if you suddenly find it not working, read on as this post will help you fix the problem. If your Shift key is not working, there are several potential fixes you can check out to fix it. These are the different ways to get rid of the Shift key not working issue on Windows 10:
  1. Physically clean the key and keyboard
  2. Disable Sticky Keys.
  3. Update, Reinstall, or Rollback Keyboard driver.
  4. Test the keyboard on another system.
  5. Check your connections
  6. Run the Hardware troubleshooter
  7. Troubleshoot in Clean Boot State.

Option 1 – Clean the keyboard keys physically

Your keyboard might not be working properly due to some dirt or other corrosion. Thus, you need to clean your keyboard, especially the Shift key. First, you need to shut down your computer and then unplug the keyboard if you are using a desktop computer and then prepare it for cleaning. After that, use a small cotton ear cleaning tool to get between the creases and clean them. You can dip it slightly in alcohol to make it more efficient in cleaning dust and dirt. And if you can, you have the option to pull apart the keyboard completely and then wipe away all the corrosion from the inside. Once you’re done, put the keyboard back together and then plug it back into your PC. Now turn your PC on and check if the Shift key is now working.

Option 2 – Try to disable the Sticky keys

Another thing you can try is to disable the Stick keys. How? Refer to these steps:
  • Tap the Win + I keys to open the Settings app.
  • After that, navigate to the Ease of Access section, and here, select Keyboard.
  • Next, make sure that the option for Press one key at a time under the Sticky Keys is toggled off.

Option 3 – Reinstall, update or rollback your keyboard driver

Once you’ve determined that the problem is in the software part of the keyboard, it is now time to try to reinstall, update or roll back your keyboard drivers. To reinstall the driver for your keyboard, refer to these steps:
  • From the WinX Menu, open the Device Manager.
  • In the Device Manager, you should find your laptop’s keyboard under the “Keyboards” option. Right-click on it and select the “Uninstall” option.
Note: If you’re not quite certain about your laptop’s keyboard, you can uninstall all the keyboards if there’s more than one.
  • After that, restart your PC and see if the keyboard driver is installing automatically. If not, open the Device Manager again and right-click on Keyboards, and select the option “Scan for hardware changes” to install it.
Once the keyboard driver is installed again, check if your keyboard is now working properly or not.

Option 4 – Try connecting the keyboard to a different USB port or another computer

The problem might have something to do with the USB port that’s currently in use by your keyboard. It could be that it’s not working so it makes sense to unplug it and attach it to another USB port. You can also clean the USB port on both ends to ensure that they are not affected by corrosion. In addition, you can also try connecting the keyboard to a different computer and see if the Shift key works there or not.

Option 5 – Try to check your connections

You can also try checking if the connection mode you are using for your keyboard is functioning properly. For instance, if you are using a Surface 2-in-device, you can clean the connection pins and see if it resolves the problem.

Option 6 – Run the Hardware and Devices Troubleshooters

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 7 – Put your PC in a Clean Boot State

You might also want to put your computer in a Clean Boot State to fix the problem with the Shift key. It could be that there is a third-party program that’s preventing the Shift key from functioning. To isolate this possibility, you need to put your computer in a Clean Boot State.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Now try to connect the external devices and check if the error is now gone.
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In case you don’t know, the .Net Framework is a programming infrastructure introduced by Microsoft. You will need it to run on lots of services and applications. Note that most of the applications that require the .Net Framework are packed with their installation files which is why it will be installed automatically on your computer when you install an application. However, there are instances when you’ll get an error message saying, “The .NET Framework 4.7 is not supported on this operating system” while trying to install the .NET Framework as a standalone service. The very reason why this error message appears is stated in the error message itself. Although the .Net Framework is supported on Windows 10, it is not actually compatible with some other Windows 10 versions. So it is most likely that you are seeing this error message because the .Net Framework in your computer is not compatible with the Windows 10 version you are running. Since that’s the case, you need to update Windows 10 to fix the problem. Updating your Windows 10 computer is the only solution you can try to fix this problem. Thus, it is advised that you check for Windows Updates even if you are now using the latest version of Windows 10. And since the issue is caused by an incompatible operating system version, once you install the exact version of Windows 10 required by the .Net Framework, the problem will be fixed. Simply follow the steps given below to do so.
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  • Step 2: After that, type in “winver” in the field and tap Enter.
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  • Step 4: The next thing you have to do is to make sure that you have the Windows 10 version that’s compatible with the .Net Framework. To verify, you need to click here and click on the System Requirements.
After opening the link, take a look at the Supported Operating System section where it says, “Windows 10 Anniversary Update” and “Windows 10 Creators Update”. Since there are users who are not familiar with the version numbers related to both the Anniversary and Creators updates, refer to the list given below.
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  • Anniversary Update (14393)
  • Creators Update (1703)
  • Fall Creators Update (1709)
  • Spring Creators Update (1803)
As you can see, the Creators Update has version 1703 while the Anniversary Update has version number 14393 so if you are using a version lower than the 14393 version then it’s no wonder you aren’t able to install the .Net Framework 4.7 on your Windows 10 PC. Now all that’s left to do is to update your Windows 10 version and make sure that you will be updating it to the latest version available and then try installing the .Net Framework again.
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Fix 0x800F0825 update error in Windows 10
Windows updates have become a regular occurrence in our digital lives. They are frequent and have become quite necessary. Most of the time they bring us quality content like fixed security, resolved bugs, and even new features but from time to time update itself can be not downloaded properly or it can have some issues when installing. Windows Update Error 0x800F0825 is one of these update errors that will be reported seemingly after applying the update. Altho annoying error it is nothing system breaking and can be easily resolved. Hello and welcome everyone, today we will provide you with solutions on how to resolve error 0x800F0825 when trying to complete a Windows update.

Run Windows troubleshooter

Built-in Windows troubleshooter can help a lot in resolving these issues and we will try it as a first solution because of its simplicity and ease of use.
  • Click on START
  • Click on settings Windows 10 Start menu with marked settings icon
  • Navigate to Update & Security > Troubleshoot > Additional Troubleshooter > Windows Update
  • Click on Run the troubleshooter
  • Follow onscreen instructions and let the troubleshooter try to solve the issue

Clear contents of SoftwareDistribution & Catroot2 folders

Altho SoftwareDistribution and Catroot2 folders are essential for the update process it can happen that badly downloaded updates or similar corruption can be stored there and thus producing this error.
  • Open file explorer and locate these two folders, go inside and delete content inside them
  • Try updating again to see if corruption inside folders was the issue.

Update manually

If the previous two solutions have not produced a result and the error is still present then go to the official Microsoft Update Catalog and download the update manually The catalog is here. Search for updates from the Windows Update Catalog In the Search box, type your search terms. You can carry out a full-text search, using a keyword, KB article, MSRC bulletin, driver manufacturer, driver model, driver version, product, and a classification. Select the appropriate version of Windows. Search or click on Advanced Search if you want to refine your search. A list will be displayed. Select the updates that you want to download. Click Add for each selection to add it to the download basket.
  • Download the updates. You may be asked to install an Active-X download control to be able to download files from this site
  • Double-click on the downloaded updates to install them
Administrators can download updates from the Microsoft Download Center or the Windows Update Catalog to deploy to multiple computers If you are running Windows Server Update Services (WSUS) 3.0, System Center Essentials (SCE), or System Center Configuration Manager (SCCM) you can import updates directly into these applications. Security updates, critical updates, service packs, update rollups, definition updates, and critical drivers can be configured to synchronize with your server automatically. You can still import these updates into your application by using Microsoft Update Catalog; however, depending on how you configure WSUS, SCE, and SCCM, you may not need to import the updates.

Disable system protection

In some rare cases, antivirus or firewall could interfere with both downloads and execution of certain files. If each previous solution failed disable temporarily your security software and try executing the update again.
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Close non responsive application in Windows
We have all been there, unfortunately, the application freezes, and sometimes it can even freeze whole windows. Well if the whole Windows freezes because of the application there is not much we can do except hard reset but if only the application freezes we can still kill it and return the PC in working condition. The first thing you can try is to press ALT + F4, this shortcut is for closing the program, if the application is frozen Windows will try to close it when using this shortcut, and if it succeeds you will find yourself on the desktop environment in Windows with non-responsive application taken care of. If however, this fails and the application is not closed, try ending it in the task manager. To open task manager press CTRL + SHIFT + ESC, locate unresponsive application select it, and click on the end task button on the bottom right.
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Windows won’t go Sleep, Legacy Kernel Caller
If the display of your Windows 10 computer turns on all of a sudden no matter how put it to sleep over and over again, it always wakes up, read on as this post will guide you in resolving this peculiar issue. In case you don’t know, the Windows 10 computer Sleep state is made in such a way that if it’s really important, it wakes up. You may have configured this kind of behavior or there could be some hardware component that’s interrupting its Sleep state. Thus, this post will give you some troubleshooting tips to fix the Sleep state issue caused by the Legacy Kernel Caller. The Legacy Kernel Caller points to the external hardware that’s causing your Windows 10 to wake up even when it’s in a Sleep state. Step 1: Find out what’s keeping your computer from going to sleep. To figure out what really is keeping your computer from going to sleep, you can execute the “powercfg –requests” command instead of checking the power configuration of your computer. This command will look for requests from applications and drivers that prevent the computer from turning off the display or from going to sleep. To execute the command, simply open Command Prompt and type “powercfg –requests” and hit Enter. After that, you will see part of the result that looks like this:
“SYSTEM [DRIVER] USB AUDIO DEVICE An audio stream is currently in use [DRIVER] Legacy Kernel Caller.”
Step 2: The next thing you have to do is remove all the external hardware connected to your computer. In this step, you have to disconnect external hardware from your computer. Based on reports from users who experienced the same issue, the “TV card” is the culprit so make sure you remove that one. Once you’ve removed it, open Command Prompt and run the “powercfg –requests” command again and you’ll see that the “Legacy Kernel Caller” will no longer be on the list. In addition, your computer will get into its regular sleep mode once the hardware is removed. Once you do that, the driver gets hung and won’t release the power request despite being used. Step 3: Try using the request override option The powercfg command also offers a request override option which allows users to disable the requests from applications and services to wake the computer from sleep mode. To run this command, simply open Command Prompt with admin privileges. After you open Command Prompt, type the following command and hit Enter to disable requests from applications and services that causes the computer to wake from sleep state.
Powercfg -requestsoverride Driver "Legacy Kernel Caller" System
Step 4: Check the streaming and media applications You also have to check if your computer is running an audio or video service in the background. In such cases, your computer won’t be able to go to sleep mode if these services are running in the background. You might have noticed that when you play a video or audio, your computer never goes to sleep. And if you have put it to sleep in between watching the video, then it’s probably why your computer is waking up. Thus, you have to stop these services. Step 5: Check the devices that can wake your computer If you didn’t see the Legacy Kernel Caller in the result after you execute the ”powercfg –requests” command, then you can try to execute the following command instead.
powercfg –devicequery wake_armed
After you enter this command, it will give you a list of all the devices that can wake your computer. So if there is anything other than the mouse, keyboard, touchpad, you have to check the power configuration of that device. To do that, go to the Device Manager and disable the device’s “Allow this device to wake the computer” option in its Properties Step 6: Check the Sleep Advanced Settings
  • Click on the Windows key and type “control panel” in the field and select the related search result.
  • Next, select the Security and Maintenance option and click on the Power Options.
  • After that, you have to select the Change Plan Settings but keep in mind that this option is barely readable so you need to read each option carefully.
  • Now click on the Change advanced power settings button and a new window will appear.
  • Then look for the “Sleep” option and expand it. Make sure that the “Allow hybrid sleep” option is on.
  • Reboot your computer and check if your computer now functions properly. If it still didn’t work, you may have to reverse the changes you’ve made.
On the other hand, you could also run the Power Troubleshooter to resolve the Sleep state issue. This built-in troubleshooter will automatically fix any power-related issues in your computer.
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