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Hard drive shows wrong free space

If you are using your computer and you notice that Hard drive shows high space utilization even if you only have a few applications installed on your computer, then you’ve come to the right place as this post will guide you on what you can do to sort this problem.

Upon noticing the odd state of your hard drive and you check the actual volume that’s occupied by the apps in your drive and you see that they are not really occupying a lot of space. This kind of issue could indicate that your hard drive is not showing the correct value for the free storage space of the drive-in your Windows 10 computer.

This kind of problem could be passed off as a system bug, however, it could also be a serious problem. In fact, as you are aware, there are hidden folders and files in your computer that could be occupying space and since most of them are associated with system applications, you might not realize it unless you thoroughly check the folders.

The most common causes of the issue are as follows:

  1. The system information folder might be utilizing a lot of space. If you wonder where the information for the system restore points is stored, they are stored in the system information folder which in turn is stored in the drive as a hidden file.
  2. An issue with system maintenance could cause the problem.
  3. Malware or some other software might have created an undetectable hidden file.
  4. Space could be occupied by the trashbin folder.
  5. These hidden files could occupy significant space in the folder, thus slowing down the system and impacting its performance. If you face this issue, try our suggestions and see if they help you.
  6. Run ChkDsk
  7. Clear all Junk files
  8. Reduce the space occupied by the system restore points
  9. Run the System Maintenance troubleshooter

Option 1 – Run CHKDSK utility to check the drive for errors

When it comes to some issues concerning the hard drive or removable devices, there is a utility in Windows that might help which is called “chkdsk”. To use it, follow the steps below.

  • Tap the Win + S keys to open the Search box.
  • Then type “command prompt” in the field and from the search results that appear, right-click on Command Prompt and select “Run as administrator”.
  • After opening an elevated command prompt, copy and paste the following command and hit Enter:

CHKDSK [volume [[path] filename]] [/F] [/V] [/R] [/X] [/C] [: size]]

Note: In the command given above, “[/F]” will try to fix the system errors while “[/R]” will be the one to fix the bad sectors.

  • Now if you are prompted to run CHKDSK after your reboot your PC, just tap Y and reboot your PC.
  • If CHKDSK is not able to find any errors, tap the Win + E keys and navigate the access window. From there, right-click on the concerned drive and click on Properties.
  • After opening Properties, click on the tab Tools and then click on the “Check” button under the Error-checking section.
  • Wait until the process is completed and then restart your computer.

Option 2 – Try to delete the temporary files

The error could be caused by some temporary or junk files in your computer and so you need to clear them up to fix the problem. You can achieve that using the Storage Sense feature.

  • Open Setting > System > Storage from the WinX Menu.
  • From there, you will see a list of all the local and connected storage devices along with the details on the free space. Make sure that Storage Sense is on.
  • Next, find a link that says “Free Up Space” and click it to open.
  • After that, a screen which is the built-in program in Windows 10 will appear and will scan your computer for the following junk files so you can free up disk space: 
    • Windows Upgrade Log Files
    • The system created Windows Error Reporting Files
    • Thumbnails
    • Temporary Internet Files
    • Previous Windows Installation Files
    • Delivery Optimisation Files
    • DirectX Shader Cache
  • Choose the files you want to get rid of and then click on the remove files option. Note that you’ll have an idea of the total size as you select any of the junk files listed above.
  • Now go to the “Free Up Space Now” section and click the Clean Now button. This will get rid of all the temporary or junk files in your computer and should hopefully fix the error.

Option 3 – Try to reduce the space occupied by the system restore points

In case you don’t know, system restore points actually occupy a significant space in your computer which is stored in the System Information folder. Thus, you need to check the size of this folder and unhide the folders and files and then click on the folder. The size of the folder should be displayed in the right pane of the window. To fix the storage space problem, you could delete all the old System Restore Points as well as Previous versions of files or you could also restrict the disk usage of the System Restore points.

Option 4 – Try to run the System Maintenance troubleshooter

The problem could also be caused by the System Maintenance and to fix it, you have to run the System Maintenance troubleshooter by following these steps:

  • In the Windows Search bar, type “control panel” and double click on Control Panel from the search results.
  • Next, go to this path: Control PanelAll Control Panel ItemsTroubleshootingSystem and Security.
  • After that, click on the System Maintenance troubleshooter to run it.
  • Once the process is completed, restart your computer.

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Troubleshooting Fortnite Connection Issues
It is no secret that Fortnite is one of the most played games in the world. Epic has done a great job offering it to plenty of other platforms with cross-play feature meaning that you can play with your friends no matter on what platform they are on. But how Fortnite is a piece of software which is constantly updated and maintained it is pretty normal to have some bugs or issues from time to time. One of the before-mentioned issues is a connection issue or unable to connect to game servers. In our article, we will go through common fixes and solutions in order to get you back in-game as fast as possible. Keep on reading.

fortnite cannot connectCheck the Epic Games Status page

Check the Epic Games Server Status page to make sure all systems are operational. If the issue you’re experiencing is related to an outage or system-wide issue, you won’t be able to connect to the Epic Games Launcher or Fortnite until it's resolved.

Use a wired connection

Wireless connections are not as stable as wired connections. This means that the signal can be unreliable and result in packet loss, connection problems, or higher latency or ping. Connect directly to your modem or router with an Ethernet cable to eliminate this possibility and have the fastest connection possible.

Disable your firewalls

Often the quickest way to fix connection problems due to firewalls is to temporarily uninstall and/or disable it.

Windows Firewall disable guide:

  1. Click on Start.
  2. Click on Control Panel.
  3. Click on System and Security.
  4. Click on Windows Firewall.
  5. Click on Turn Windows Firewall on or off (You might need to provide the Administrator password at this step)
  6. Under each Network location, select the Turn off Windows Firewall option

Uninstall any other firewalls

Using a third-party firewall may prevent you from being able to connect to the Epic Games Launcher, Fortnite, or another Epic Games product. We recommend removing any third party firewalls temporarily to see if this resolves your issue. If it does resolve the problem, make sure to add the following executables as exceptions to your firewall:

Epic Games Launcher

  • C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win64\EpicGamesLauncher.exe
  • C:\Program Files (x86)\Epic Games\Launcher\Engine\Binaries\Win32\EpicGamesLauncher.exe

Fortnite

  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping.exe
  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping_BE.exe
  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping_EAC.exe
  • C:\Program Files\Epic Games\Fortnite\FortniteGame\Binaries\Win64\FortniteLauncher.exe
Contact your firewall manufacturer for instructions on how to add these as exceptions to it as this varies between them.

Unblock your network ports

Network ports allow certain types of data to be successfully sent over a network that is used by our services. If you have any of these blocked, it may result in you being unable to connect to our games or use our services properly. To unblock your ports on your router do the following:

Windows

First, you will need to get your default gateway and internal IP address:

  1. Click on Start.
  2. Type cmd and press Enter.
  3. Type ipconfig and press Enter.
  4. Take note of your Default Gateway and IPv4.

Configuring your router to unblock the ports

  1. Open your web browser.
  2. Type your Default Gateway into the address bar and press Enter. (A common Default Gateway is 192.168.1.1)
  3. You may be asked for a username and password. This varies for each router. Before entering anything, try just hitting OK. If that doesn't work, try the common default username and password below: Username: admin Password: password If these don't work, you can check this website for a list of usernames and passwords based on your router model.
  4. Locate the Port Forwarding page in the administration tool and click on it.
  5. Make sure you have Port Forwarding selected and not Port Triggering as this is completely different.
  6. On this screen, you will need to enter the ports and port ranges below with the correct protocol and local IP of which you took note of above: 80 (TCP/UDP), 433 (TCP), 443 (TCP), 3478 (TCP/UDP), 3479 (TCP/UDP), 5060 (TCP/UDP), 5062 (TCP/UDP), 5222 (TCP), 6250 (TCP/UDP), and12000-65000 (TCP/UDP).
If you have any trouble doing the above on your router, make sure to check out the router manufacturer's support site for additional instructions as these will vary from router to router.

VPN and Proxy Servers

Do NOT use VPN or Proxy Servers. These cause issues that can't be resolved by us without having you disable them. Check out this article for information on how to disable your proxy server.

Switch Domain Name Systems (DNS)

Switching your DNS can result in better connectivity and performance for your internet connection. There are two different DNS services we recommend to have you try if you are having issues with your connection. Below are the followings links with instructions on how to change your DNS:

Epic Games Launcher: Edit your Engine.ini file (Windows only)

Editing these settings can result in better download speeds using the Epic Games Launcher:
  1. Click on Start.
  2. Type %localappdata% and press Enter.
  3. Open the EpicGamesLauncher
  4. Open the Saved
  5. Open the Config
  6. Open the Windows
  7. Open ini and add the following lines to it: [HTTP] HttpTimeout=10 HttpConnectionTimeout=10 HttpReceiveTimeout=10 HttpSendTimeout=10[Portal.BuildPatch] ChunkDownloads=3 ChunkRetries=20 RetryTime=0.5
  8. Save the file and open the Epic Games Launcher.
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How to add Windows Store games to Steam
  1. Open the Steam app and select Add a Game.
  2. Click Add a Non-Steam Game and choose Browse.
  3. Access: C:\Windows\
  4. Then, scroll down, open explorer.exe, and click Add Selected Programs.
  5. Hold Windows + R keyboard shortcut, type shell:AppsFolder, then press Enter.
  6. Select the game you want to add, right-click on it, and choose Create Shortcut.
  7. Right-click on the desktop shortcut, go to Properties, type in Target Type or Target, delete the shortcut.
  8. Go to Steam, access Library, select Games, right-click on the game explorer, choose Properties, choose the name of the game you want to add.
  9. Choose Select Launch Options, write: shell:AppsFolder\<Target Type or Target Here>
  10. Click OK, then Close.
If you would like to read more helpful articles and tips about various software and hardware visit errortools.com daily.
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Steam Deck's docking station delayed

The docking station was promised upon release of the Deck but it was pushed back and now the official statement is that it is delayed again.

Steam deck docking station

Valve said in an announcement on June 1:

“Due to parts shortages and COVID closures at our manufacturing facilities, the official Steam Deck Docking Station is delayed. We’re working on improving the situation and will share more info when we have it.”

Valve

The docking station was presented at the same time as Deck itself and the whole idea was to make Steam Deck work like a laptop docking station. It has ports for USB devices, displays, and network connections that became functional the moment Deck is placed on it. Docking supports a mouse, keyboard, and external display making it an almost full PC station if needed.

Valve confirmed that its official dock station will not improve performance so while you wait for its release you can use another docking station with a USB Type-C connector.

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How to Fix Error Code 0xC004C770

Error Code 0xC004C770 – What is it?

If the Error Code 0xC004C770 popped up on your computer during your activation of the Windows 10 software, don’t worry. This is a fairly common error, especially for people who own more than one computer upon which Windows 10 is installed and activated. The gist of this error code is that the product key that you have entered has already been claimed or used on a different computer. Because there are limitations on the number of computers that can use any given license activation code or product key, this error code can arise when you have exceeded that limit. If you have a single-use license and have already entered the particular product key onto another machine, you may see this error come up during activation.

Both Error Code 0xC004C770 and Error Code 0x803FA071 arise from the same problem and the same steps can be used to resolve both error codes.

Solution

Restoro box imageError Causes

Error Code 0xC004C770 is likely to appear on your screen during activation of Windows 10 if you or anyone else in your organization have already entered in the product key used on another computer. If you have a multiple-use license, the product key that you are entering may already have been used for the maximum number of computers allowed under that license.

Further Information and Manual Repair

There are two basic methods for addressing the issues associated with Error Code 0xC004C770. These methods can easily be implemented by anyone who is comfortable interacting with the Windows Store from their computer, which makes the resolution of this particular error code fairly simple and straightforward.

If you are unable to complete the steps below or Error Code 0xC004C770 has not been resolved after following the guides below, contact a Windows technician who is familiar with the Windows 10 activation process to assist you in the process. You can also get in touch with the Windows technical support team to assist you in the process if needed.

Method One: Purchase A New Product Key from Windows

If you have already used the product key on another computer or have used it on the maximum number of allowed devices, you may need to purchase an additional product key for the computer with Error Code 0xC004C770. Product keys can be purchased physically from a retailer that sells Windows 10 software licenses or purchased directly from the Windows store.

To purchase a new product key directly from the Windows Store, follow the steps below:

  • Step One: Select the Windows start button at the bottom of your toolbar. Click on “Settings,” then select the option for “Update and Security.”
  • Step Two: Click on the “Activation” option.
  • Step Three: In the menu that appears, choose the option to “Go to Store” and follow any on-screen instructions to finalize a purchase of the Windows 10 software and product key.
  • Step Four: Use the new product key to complete the installation and activation of the Windows 10 software on your computer.

If you are unable to see the “Go to Store” option when you reach the “Activation” page, you may not be set as an administrator of your machine. In this case, get in touch with the support personnel from your company to complete the purchase, installation, and activation process on your computer.

Method Two: Attempt to Finish Activation via Phone

For users who have changed out parts of their computer’s hardware, like putting in a new motherboard or activating a new hard drive, you may have more success if you attempt activation through a phone.

In order to activate your copy of Windows 10 from your phone, follow the steps below:

  • Step One: On your mobile device, open up the search box from the taskbar.
  • Step Two: In the search box, enter the phrase “SLUI 04.”
  • Step Three: Select the “SLUI 04” option that appears.
  • Step Four: Follow the directions given on the screen to complete the activation process for your copy of Windows 10.

As with any error code resolution, if the methods above are not successful or if you are not comfortable with your ability to successfully complete the steps above, get in contact with a qualified professional who is trained in the Windows 10 activation process to assist you or download a powerful automated tool to get the job done.

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How To Fix The "Referenced Memory At" Error Code

Referenced Memory at - What is it?

0x Referenced Memory at 0x is an error code that occurs when the random memory addresses conflict. This error causes running programs or browsers to crash. Referenced memory at error code is considered as a service violation error. It is displayed as the following:

“The instruction at 0xf77041d24 referenced memory at 0×00000000. The memory could not be read.”

Solution

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The ‘referenced memory at’ errors is either triggered by:
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  • Problems with the RAM and the registry
Hardware failure may result if the driver is not installed properly. The problems in the RAM indicate registry issues that occur due to data overload in the hard disk and poor PC maintenance. The registry saves all the information and activities you perform on your system on the hard disk. This includes the junk files, temporary files, invalid registry entries, and files of both installed and uninstalled programs.  These files accumulate and take over a lot of RAM space. Also, the referenced memory at error can be considered to be a form of memory leak where unknown third-party software can take up the memory space that has been reserved for a particular program. For example, if you have toolbars and add-ons installed in your browser, it can also lead to invalid registry storage in the registry. If you don’t clean the registry, these unnecessary files can overload your data and lead to hard disk/RAM damage and corruption triggering obscure error messages like referenced memory at error.

Further Information and Manual Repair

Referenced memory is a critical error; if not resolved it can lead to serious PC damages like a system failure. To avoid this, it is advisable to fix it right away. Here are a couple of ways to repair this issue on your system:

Cause: Hardware Failure

Solution: If the referenced memory at error is generated due to hardware failure then to resolve this error you must reinstall the driver that has caused the error to appear. Let’s say if the error pops up because of the printer driver, reinstall it. For re-installation of the driver, simply go to the control panel and click on the Device Manager option. Once you click it you will see a detailed page with a list of devices. Now click on the printer (the problematic driver in this situation) to reinstall the driver software. Double click on it to open the properties dialog box and then click the driver tab and update the driver. Once you have updated the driver, try using the printer. Check if it works. If it works and the referenced memory at the error code does not appear on the screen, this means the problem was with the hardware. However, if the error still pops up then this means the problem is deeper. It’s related to the registry.

Cause: Problems with the RAM and the registry

Solution: If the problem is with the RAM and the registry, then it is advisable to download Restoro. Restoro is a new, next-generation, and highly functional registry cleaner. It detects and removes all the registry issues, unnecessary and obsolete files saved in the hard disk taking up a lot of RAM space. It clears the RAM and cleans up the disk. Furthermore, it repairs the damaged files, fragmented disk, and the corrupt registry in seconds enabling you to resume the program that you were running before the error occurred. Restoro has a user-friendly interface and easy navigation. To run and operate this system you don’t need any kind of technical expertise. In just a few clicks you can resolve the critical referenced memory at error on your PC. It is compatible with all Windows versions Click here to download and install Restoro on your PC and fix the referenced memory error code now.
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MS Store keeps updating the same apps
As you know, the Microsoft store is a built-in tool in Windows 10 where you can find a variety of applications. It helps users in downloading or updating apps in the system. However, there are instances when you could encounter issues while using it. One of the issues that you could face when using the Microsoft Store app is when it keeps on offering apps you have just updated or when you are not able to update any apps at all. This kind of issue in the Microsoft Store app might be caused by other issues like a damaged Windows Store cache. There are several options you can check out to resolve the problem. You can try to check the registry setting or run the Windows Store apps troubleshooter or clear the Windows Store cache manually or reset its settings. You could also try to re-register the Microsoft Store app. For more details, refer to each one of the options provided below but before you troubleshoot the problem, make sure that you create a System Restore point.

Option 1 – Run the Windows Store App troubleshooter

The Windows 10 Store Apps Troubleshooter will help you in fixing the problem in Microsoft Store. This is a great built-in tool from Microsoft that helps users fix any app issues. To use the Windows Store Apps Troubleshooter, follow the steps below.
  • Tap Win + I keys again to open the Windows Settings panel.
  • Go to Update & Security and then go to Troubleshoot.
  • Under the Troubleshoot section, on your left-hand side, scroll down to find Window Store Apps.
  • Then click on the Run the troubleshooter option and follow the on-screen instructions and then see if it fixes the problem.

Option 2 – Try checking the settings in the Windows Registry

The next thing you can do to fix the problem is to check the Registry settings for the Windows Store.
  • Tap the Win + R keys to open the Run utility and type “Regedit” in the field and then hit Enter to open the Registry Editor.
  • Next, navigate to this registry path: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionCurrentVersion
  • From there, look for the DWORD named “CurrentVersion” and make sure that its value data is set to 6.3, but if it’s not then change its value data to 6.3
  • Exit the Registry Editor and restart your computer and then see if it fixed the problem with the Microsoft Store app.

Option 3 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.
  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 4 – Try to re-register the Microsoft Store app via Windows PowerShell

  • Tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
  • If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
  • Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:
powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml
  • Wait for the process to be completed and then restart your computer.
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Fix Invalid file handle Error during ...
If you encounter an error saying, “Invalid file handle” when you try to rename, copy, delete a file or other operations in your Windows 10 computer, then read on as this post will guide you in what you can do to fix it. This kind of error pops up when the operating system tries to carry out an operation on a folder or file using the following words:
CON, PRN, AUX, NUL, COM1, COM2, COM3, COM4, COM5, COM6, COM7, COM8, COM9, LPT1, LPT2, LPT3, LPT4, LPT5, LPT6, LPT7, LPT8, and LPT9
When you rename or create a folder or file using the reserved words given above, you could encounter an error that says, “The specified device name is invalid”. This occurs since these words are Windows system reserved words that you can’t use, unlike any other words. Thus, if you have a folder or file which contains any of the reserved words on another computer that runs a non-Windows operating system and you try to copy or rename it Windows, then it’s no wonder why you’re getting this error message. In such cases, you can always click on the Skip button to stop the operation. However, if there are various folders or files, you can just use the Command Prompt to carry out the task. All it takes is a simple command that will get rid of the folder as well as the files in it. How? Refer to the instructions given below. Step 1: Tap the Win + R keys to open the Run utility. Step 2: Next, type “cmd” in the field and then tap Enter to open Command Prompt. Step 3: After opening Command Prompt, execute the following command:
rd \.file-folder-path /S /Q
Note: The “rd” command will remove the directory or the folder while the “\.” command will select the current computer. The “/S” command, on the other hand, helps you in removing all the sub-directories and the files that are in the CON folder. The “/Q” command is not really mandatory since it helps you remove everything silently without any confirmation message. For example, if you have a folder named “CON” located on your Desktop, the path will be like this “C:/Users/<username>/Desktop/CON”. In this case, the command should be like this:
rd \.C:Users<username>DesktopCON /S /Q
However, if the error pops up for a whole different reason, you could use the following command instead to remove the reparse point extended functionality. Once you’ve entered the given command below, you should now be able to delete the file.
FSUTIL reparsepoint delete C:Users<username>DesktopFileName DEL C:Users<username>DesktopFileName
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Android malware spies while posing as a Update
New malware with extensive spyware capabilities steals data from infected Android devices and is designed to automatically trigger whenever new info is read to be exfiltrated. The spyware can only be installed as a 'System Update' app available via third-party Android app stores as it was never available on Google's Play Store. This drastically limits the number of devices it can infect, given that most experienced users will most likely avoid installing it in the first place. The malware also lacks a method to infect other Android devices on its own, adding to its limited spreading capabilities. However, when it comes to stealing your data, this remote access trojan (RAT) can collect and exfiltrate an extensive array of information to its command-and-control server. Zimperium researchers who spotted it observed it while "stealing data, messages, images and taking control of Android phones."

What happens when malicious software is installed

"Once in control, hackers can record audio and phone calls, take photos, review browser history, access WhatsApp messages, and more," they added. Zimperium said its extensive range of data theft capabilities includes:
  • Stealing instant messenger messages;
  • Stealing instant messenger database files (if the root is available);
  • Inspecting the default browser's bookmarks and searches;
  • Inspecting the bookmark and search history from Google Chrome, Mozilla Firefox, and Samsung Internet Browser;
  • Searching for files with specific extensions (including .pdf, .doc, .docx, and .xls, .xlsx);
  • Inspecting the clipboard data;
  • Inspecting the content of the notifications;
  • Recording audio;
  • Recording phone calls;
  • Periodically take pictures (either through the front or back cameras);
  • Listing of the installed applications;
  • Stealing images and videos;
  • Monitoring the GPS location;
  • Stealing SMS messages;
  • Stealing phone contacts;
  • Stealing call logs;
  • Exfiltrating device information (e.g., installed applications, device name, storage stats).

How does it work?

Once installed on an Android device, the malware will send several pieces of info to its Firebase command-and-control (C2) server, including storage stats, the internet connection type, and the presence of various apps such as WhatsApp. The spyware harvests data directly if it has root access or will use Accessibility Services after tricking the victims into enabling the feature on the compromised device. It will also scan the external storage for any stored or cached data, harvest it, and deliver it to the C2 servers when the user connects to a Wi-Fi network. Unlike other malware designed to steal data, this one will get triggered using Android's contentObserver and Broadcast receivers only when some conditions are met, like the addition of a new contact, new text messages, or new apps being installed. "Commands received through the Firebase messaging service initiate actions such as recording of audio from the microphone and exfiltration of data such as SMS messages," Zimperium said. "The Firebase communication is only used to issue the commands, and a dedicated C&C server is used to collect the stolen data by using a POST request."

Camouflage

The malware will also display fake "Searching for the update.." system update notifications when it receives new commands from its masters to camouflage its malicious activity. The spyware also conceals its presence on infected Android devices by hiding the icon from the drawer/menu. To further evade detection, it will only steal thumbnails of videos and images it finds, thus reducing the victims' bandwidth consumption to avoid drawing their attention to the background data exfiltration activity. Unlike other malware that harvests data in bulk, this one will also make sure that it exfiltrates only the most recent data, collecting location data created and photos taken within the last few minutes. If you would like to read more helpful articles and tips about various software and hardware visit errortools.com daily.
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Operation did not complete successfully
It is common knowledge that when you open a file that contains viruses, it will automatically infect the operating system. This is why most antivirus programs like Windows Defender won’t allow the opening of a file or execution of any associated program if they detected that the file or program could potentially harm the computer. In situations like this, you may get an error stating, “Operation did not complete successfully because the file contains a virus”. In addition, it is also possible that this error message can pop up even for known programs. To open the program or file that triggered the error, you will be given a couple of options in this post but make sure that the program or file is really safe to open and does not contain any virus. You can open the file or execute the program by disabling the Windows Defender or any antivirus program temporarily. You could also try to add an exclusion in your antivirus program or repair File Explorer or run the Disk Cleanup tool. For more details, refer to each one of the options provided below.

Option 1 – Try to temporarily disable the Windows Defender program

Although you could encounter this error with any antivirus program, it is more common in Windows Defender. Thus, you can try to disable it for a while when you open the file or execute the program. To do so, follow these steps:
  • First, click on the Start button and go to Settings > Update and Security > Windows Security.
  • Here, select the “Open Windows Security” option located in the right pane.
  • After that, click on the “Virus and threat protection” option.
  • Next, click on Manage settings under the Virus and threat protection settings.
  • Then turn off the switch for both Real-time protection and Cloud-delivered protection.
  • Now restart your computer and try to open the file or execute the program again and see if it works.
  • Note: Do not forget to enable the Real-time protection and Cloud-delivered protection back in Windows Defender.

Option 2 – Try adding an exclusion in the Windows Defender program

  • Open the Windows Defender Security Center from the system tray area.
  • Next, click the “Virus & threat protection” option and then open the “Virus and threat protection settings”.
  • After that, scroll down until you find the “Exclusions” and click on the “Add or remove exclusions” option.
  • Then click the plus button and select the type of exclusion you want to add and from the drop-down list, select Folder.
  • Next, navigate to the path where the file or program is located.
  • When a User Account Control or UAC prompt, just click on Yes to proceed.
  • Now try to run the program or file again and see if it worked. If it did, then make sure to turn on your antivirus. However, if it didn’t work, proceed to the next given options below.

Option 3 – Try to run a System File Checker scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be the cause why you’re getting the errors 0x8024a11a and 0x8024a112. To run the SFC command, follow the steps given below.
  • Type “cmd” in the Start search and then right-click on the appropriate search result.
  • Next, select “Run as administrator” to open Command Prompt with admin privileges.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
 Now restart your computer and see if the problem is fixed or not.

Option 4 – Run the Disk Cleanup tool

You can also try using the Disk Cleanup tool. To use it, refer to these steps:
  • Tap the Win + R keys to open the Run dialog box and then type “cleanmgr” in the field and hit Enter to open the Disk Cleanup window.
  • After that, select the drive you want to clean.
  • Now click OK to clean the disk and restart your computer.
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Fix rtwlane.sys Blue Screen error in Windows
This post will walk you through fixing the rtwlane.sys Blue Screen error. This kind of BSOD error belongs under the category of the “DRIVER IRQL NOT LESS OR EQUAL” Stop errors. If you encounter this kind of Stop error then it means that a kernel-mode driver tried to access pageable memory at a process IRQL that was too high. The main issue with the rtwlane.sys Blue Screen error has something to do with the Realtek PCI-E Wireless LAN PCI-E NIC driver. In other words, it has some issues with the wireless card of your computer which is built by Realtek. And since it this error concerns your wireless card, you might also experience some connectivity problems with your computer as the wireless card refuses to find any network connections and even randomly disconnects. To resolve this problem, you need to refer to the given options below.

Option 1 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like rtwlane.sys Blue Screen error. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 2 – Try to update or rollback your Network driver

If you have updated the driver software as of late and you suddenly got this BSOD error, you might have to roll back the device driver – in other words, switch back to the previous working version. To do that, follow these steps:
  • Tap the Win + R keys to launch the Run window and then type in the “MSC” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
  • From the list of Network Drivers, look for “Realtek <Model> Wireless LAN 802.11n PCI-E NIC” and then right-click on it and select Update Driver.
  • Restart your PC and see if it helped in fixing the BSOD error.
Note: If you see any of the following entries under the Network drivers, you might want to download their latest available versions from each one of their manufacturer’s websites.
  • Realtek High-Definition (HD) Audio Driver
  • Realtek Card Reader Driver
  • Realtek Local Area Network (LAN) Driver
On the other hand, if updating the Network driver didn’t help, you can also try to roll back to its previous version.
  • Open the Device Manager again and then look for Network Drivers.
  • Next, select Realtek <Model> Wireless LAN 802.11n PCI-E NIC from the list of Network Drivers and then double click to open a new mini window.
  • After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of the Realtek driver.
  • Now restart your computer to successfully apply the changes made.

Option 3 – Try running the System File Checker Scan

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the Netwtw04.sys failed BSOD error. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
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