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Troubleshooting Epic Games Launcher issues

If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.


Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.


Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.


Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.

  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter. 
    This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.


Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.


Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory.
    By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.

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There are things you can do and some upgrades that are cheaper and will bring your laptop back into the game and extend its usage for a few more years.

1. Clean it

The most common issue for slowing down of computer is dust and dirt that accumulates over time and usage. If the laptop has not been properly cleaned in a while, cleaning it and placing new thermal paste on the CPU can do wonders. If you are not keen on doing this yourself or do not possess the required skillset take it to your local IT center for cleaning.

2. Uninstall software that you are not using

Various software can have speeding effects on computers, it can have some services running in the background and thus take precious resources slowing the whole system. If you are not using software, uninstall it.

3. Do not install the latest software

If you are using your computer for basic tasks there is no really need to install the latest and best. A lot of new software will require new hardware and things that offer are not so much better nor even required to justify the upgrade. Let us take office, for example, if you are using it to just write some text and not using any advanced options there is really no need to switch to a newer version, the old one will do just fine tasks that you are in need of.

4. Replace HD

Now this fits in the domain of upgrading your hardware but still it is much cheaper than replacing the whole laptop. Windows 10 works much better with SSD and SSD itself is faster than your standard HD, especially if it is slower model spinning in only 5400RPM. Operation of HD replacement is simple and straightforward and anyone can do it but the benefits of replacement will be visible right away. With a new SSD instead of an old mechanical one, you will have the feeling that you actually bought a new laptop.

5. Add more RAM

This is basically the last thing you can do in order to speed up your old laptop that will not break your bank account. Upgrading RAM was always the thing that can push your computer to have more power and to behave better while you are doing tasks. One important thing here is to first see how much RAM you have in your computer. If you are packing already 8GB then upgrading will not do much but if you have only 4GB, raising it to 6GB or 8GB will be beneficial. Also, check if the model of the laptop supports more RAM in the first place.

Conclusion

We have covered here a vast array of options in order to get your laptop back into the game with variability between hardware upgrades to taking care of your software. Whatever option you choose to do it will speed up your computer but among all of them, replacing the hard drive will do the most.

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