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Troubleshooting Epic Games Launcher issues

If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.


Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.


Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.


Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.

  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter. 
    This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.


Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.


Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory.
    By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.

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If you wish to manually remove Jzip without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by Jzip

Files: File APPDATAjziptoolbaruninstallIE.dat. File APPDATAMozillaExtensions1FD91A9C-410C-4090-BBCC-55D3450EF433. File COMMONDESKTOPEmoticons for your messenger!.url. File LOCALSETTINGSTempinstallhelper.dll. File LOCALSETTINGSTempnsb2.tmp.exe. File LOCALSETTINGSTempSetupDataMngr_jZip.exe. File PROGRAMFILESMozilla Firefoxextensions1FD91A9C-410C-4090-BBCC-55D3450EF433. File PROGRAMFILESMozilla FirefoxsearchpluginsjZipWebSearch.xml. Directory APPDATAjzipband. Directory APPDATAjziptoolbar. Directory APPDATAMozillaFirefoxProfilesENV(jZip_ff_profile)extensions1e48c56f-08cd-43aa-a6ef-c1ec891551ab. Directory APPDATAMozillaFirefoxProfilesENV(jZip_ff_profile)jziptoolbar. Directory PROGRAMFILESWindows jZip ToolbarDatamngr. Directory PROGRAMFILESWindows jZip ToolbarToolBar. Registry: Key in HKEY_CLASSES_ROOT named JzipIEHelper.DNSGuard.*, plus associated values. Key in HKEY_CLASSES_ROOT named JzipIEHelper.DNSGuard, plus associated values. Key 1e48c56f-08cd-43aa-a6ef-c1ec891551ab at HKEY_CLASSES_ROOTCLSID. Key 1e48c56f-08cd-43aa-a6ef-c1ec891551ab at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowser Helper Objects. Key 41C4AA37-1DDD-4345-B8DC-734E4B38414D at HKEY_CLASSES_ROOTCLSID. Key 41C4AA37-1DDD-4345-B8DC-734E4B38414D at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowser Helper Objects. Key 99D9640D-7DD9-4AB1-946C-AD779E1EABE0 at HKEY_CLASSES_ROOTTypeLib. Key jZipMediabarTb at HKEY_LOCAL_MACHINESOFTWARE. Key jziptoolbar at HKEY_CURRENT_USERSoftware. Value 1e48c56f-08cd-43aa-a6ef-c1ec891551ab at HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet ExplorerToolbar. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMControlSet001ServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMControlSet002ServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMControlSet003ServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Value <$PROGRAMFILES>Windows jZip ToolbarToolBardtUser.exe at HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesSharedAccessParametersFirewallPolicyStandardProfileAuthorizedApplicationsList. Remove <$PROGRAMFILES>WINDOW~4Datamngrdatamngr.dll <$PROGRAMFILES>WINDOW~4DatamngrIEBHO.dll from registry value AppInit_DLLs at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionWindows.
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You have encountered it – you download a free application, then you discover some unwanted applications on your computer or discover a strange toolbar has been added to your web browser. You did not install them, so how did they appear? These unwanted programs, which are called Potentially Unwanted Programs, or PUPs in short, typically tag along as a software bundle when downloading the application and can result in major problems for computer users. The idea of PUP was actually coined to outline this crapware as something other than malicious software. This is because, the majority of PUPs get into a computer not because they slip via the security holes, for instance, but mainly because the users have installed them themselves – 100 % unintentionally needless to say. Even though a PUP isn’t really malware by definition, it could nevertheless be dangerous software that puts the computer at risk exactly the same way a virus does.

Exactly how do unwanted programs look like?

Unwanted programs can be found in many forms. Typically, they could be found in adware bundlers which are known to utilize aggressive and misleading advertising. The majority of bundlers install many adware applications from several companies, each of which has its own EULA policy. Safebytes Anti-malware completely eliminates this threat and protects your machine against PUP or adware infection. Also, the majority of free programs nowadays come with a few unwanted add-ons; in most cases a web browser toolbar or browser modification such as a homepage hijacker. They may track your online routines, redirect your search results to unsafe websites where viruses can be downloaded and installed, hijack your search page, and slow your browser down to a crawl. PUPs lie inside the gray part of the software spectrum. Some PUPs contain keyloggers, dialers, and other software to gather your individual information which often can lead to identity theft. These are software programs that don’t really do anything useful to you; in addition to taking over space on the hard disk, they also slow down your computer, often alter settings without your permission, and the list of bothersome features goes on and on.

How one can prevent PUPs

• Read carefully before agreeing to the license agreement as it might possess a clause about PUPs. • Always pick the custom if you’re provided a choice between Recommended and Custom Installations – never click Next, Next, Next blindly. • Install reputable antivirus software, just like Safebytes Anti-malware that offers real-time protection against PUPs. • Do not download free applications or shareware unless you actually need it. Disable or remove toolbars and browser extensions you don’t actually need. • Always download software from the original site. The majority of PUPs find their way onto your PC is via download portals, so steer clear of it entirely. Remember that although PUPs can cause damage and hinder the proper functioning of your computer, they can’t enter into your computer without your permission, so be watchful not to give it to them.

Malware Blocking Internet And All Anti-Malware Software? Do This!

Malware can cause all kinds of damage when they invade your system, starting from stealing sensitive details to erasing files on your computer. Some malware variants modify web browser settings by adding a proxy server or modify the computer’s DNS settings. In such cases, you will be unable to visit some or all of the internet sites, and therefore unable to download or install the necessary security software to get rid of the computer virus. If you’re reading this article, odds are you’re stuck with a virus infection that is preventing you to download and/or install the Safebytes Anti-Malware program on your PC. There are a few options you can try to get around with this issue.

Make use of Safe Mode to resolve the issue

Safe Mode is a unique, simplified version of Windows in which just essential services are loaded to stop malware and also other problematic applications from loading. In the event, the malware is set to load automatically when the computer boots, switching to this particular mode may well prevent it from doing so. To start the computer into Safe Mode, hit the “F8” key on your keyboard right before the Windows logo screen shows up; Or after normal Windows boot up, run MSConfig, check “Safe Boot” under Boot tab, and then click Apply. Once you’re in Safe Mode, you can try to download and install your antivirus software application without the hindrance of the malicious software. Right after installation, run the malware scanner to remove most standard infections.

Utilize an alternate internet browser to download antivirus software

Some malware only targets certain browsers. If this is your case, use another internet browser as it may circumvent the virus. If you’re not able to download the antivirus application using Internet Explorer, it means malware may be targeting IE’s vulnerabilities. Here, you should switch to an alternate web browser like Firefox or Chrome to download Safebytes software.

Create a portable antivirus for removing malware

Here’s another solution which is using portable USB anti-malware software that can scan your system for viruses without the need for installation. Abide by these steps to run the anti-virus on the affected computer system. 1) On a virus-free computer, install Safebytes Anti-Malware. 2) Plug the Flash drive into the uninfected computer. 3) Double click on the executable file to run the installation wizard. 4) Choose the USB stick as the location for saving the file. Follow activation instructions. 5) Transfer the thumb drive from the uninfected computer to the infected PC. 6) Run the Safebytes Anti-malware directly from the USB drive by double-clicking the icon. 7) Click on “Scan Now” to run a scan on the infected computer for malware.

Protect Your Personal Computer From Viruses and Malware With SafeBytes Security Suite

If you’re looking to install an anti-malware program for your computer, there are various tools on the market to consider but you should not trust blindly anyone, irrespective of whether it is a free or paid program. Some of them do a great job in eliminating threats while some will ruin your PC themselves. When searching for an antivirus program, pick one that provides solid, efficient, and comprehensive protection against all known viruses and malware. On the list of highly recommended software by industry leaders is SafeBytes Anti-Malware, popular security software for Windows computers. Safebytes is among the well-established PC solutions companies, which provide this all-inclusive anti-malware software program. With its most advanced virus detection and repair technology, this software will help you protect your PC against infections caused by different kinds of malware and other internet threats, including spyware, adware, viruses, worms, trojans, keyloggers, potentially unwanted program (PUPs), and ransomware.

SafeBytes anti-malware provides an array of enhanced features that sets it apart from all others. Here are some of the good ones:

Real-time Active Protection: SafeBytes gives complete and real-time security for your personal machine. It will constantly monitor your pc for hacker activity and also gives users superior firewall protection. Antimalware Protection: This deep-cleaning antimalware software program goes much deeper than most antivirus tools to clean out your computer. Its critically acclaimed virus engine detects and disables hard-to-remove malware that hides deep within your PC. Web Security: Safebytes allots all sites a unique safety ranking that helps you to get an idea of whether the webpage you’re going to visit is safe to view or known to be a phishing site. Extremely Speed Scanning: This software has got one of the quickest and most powerful virus scanning engines in the industry. The scans are extremely accurate and take a short amount of time to complete. Lightweight: SafeBytes is a lightweight and easy-to-use anti-virus and anti-malware solution. Since it utilizes low computer resources, this program leaves the computer power exactly where it belongs: with you. 24/7 Guidance: You can get 24/7 technical assistance to promptly resolve any concern with your security tool. On the whole, SafeBytes Anti-Malware is a solid program as it has lots of features and can detect and eliminate any potential threats. Once you have downloaded and installed this software, you will no longer have to worry about malware or any other security worries. If you need sophisticated forms of protection features & threat detections, buying SafeBytes Anti-Malware could be worth the dollars!

Technical Details and Manual Removal (Advanced Users)

If you wish to manually get rid of CyboScan PC Optimizer without the use of an automated tool, it might be possible to do so by removing the application from the Windows Add/Remove Programs menu, or in cases of browser plug-ins, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your internet browser. In order to ensure the complete removal, manually check your hard disk and computer registry for all of the following and remove or reset the values accordingly. Having said that, editing the registry is actually a difficult task that only advanced users and professionals should try to fix the problem. Furthermore, certain malware keeps replicating which makes it tough to remove. You’re suggested to do this procedure in Safe Mode.
Files: %APPDATA%\Microsoft\Windows\Start Menu\Programs\Cyboscan PC Optimizer %ALLUSERSPROFILE%\Start Menu\Programs\Cyboscan PC Optimizer %PROGRAMFILES(x86)%\Cyboscan\Cyboscan PC Optimizer Registry: HKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..Uninstaller E55FEFEA-F506-47DC-A76E-9F7668D6E5C9
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How to Fix: Not a Valid Win32 Application Error

Not a Valid Win32 Application Error - What is it?

Not a Valid Win32 Application error code that indicates either the file or the program you are attempting to run missing or corrupt. And because of this error, Windows is unable to open your desired file or run the program successfully.

Error Causes

The ‘Not a Valid Win32 Application’ is triggered due to multiple reasons such as:
  • Unsuccessful program installation due to damaged disc/CD
  • Corrupted or incompatible file
  • The hard drive is loaded with bad and invalid entries
  • Malware invasion or viral infection
When you come across this error code on your PC, it is advisable to resolve it as it will cause you a great deal of inconvenience hampering program and file accessibility. Furthermore, if the error code occurs due to malware or viruses, then it can lead to severe data security threats and privacy issues.

Further Information and Manual Repair

To resolve the Not a Valid Win32 Application error on your PC, you don’t need to be a technical expert or hire a professional. Though this error might be crucial it is easy to fix. Here are some of the many methods that you can try to resolve this error code on your PC:
  • Check for File Compatibility
If you downloaded a file that is not compatible with your Windows version then you will come across this error. In this case, it is advisable to download the file version that is compatible and can run easily on the Windows version installed on your system. Nonetheless, if the file is compatible but still doesn’t run on your PC, then it’s possible that the file became corrupt during the download. Try downloading the file again.
  • Check if the CD is Clean
You may also come across the Not a valid Win32 application error code if the program installation from the CD is unsuccessful. This happens when the CD is dirty or it is scratched. The program does not copy properly onto the computer from the damaged CD. So, if the CD is scratched and dirty, buy a new CD and try installing the program again.
  • Verify the Program You Want to Run is Still on the Computer
If you are running the program from a shortcut, then verify that the program is still installed on your PC. This error may occur if the program is no longer installed on the computer. If you find the program is not installed on your system, then reinstall and try running the program again.
  • Wrong File Name Issue
Make sure the program or the file you are attempting to run on your system does not contain the same name as the long filename directory it is saved in. For example, running a file named ‘program’ in the ‘program files’ directory can cause errors in some Windows versions. If this is the issue, then try installing the program in a different directory.
  • Repair Hard Drive
If the hard drive is bad or corrupted, it can also generate the not a valid Win32 application. And because of this error files and programs fail to execute successfully as not all data can be read from the hard drive. To repair this issue first you need to run defrag and ScanDisk Microsoft built-in tools. These tools check for errors on the hard drive.
  • Run an Antivirus
If the error code occurs due to a viral infection or malware attack on your system, then you must download an antivirus, scan, and remove such malicious software. However, antivirus may slow down the speed of your PC. So, to resolve speed issues and boost the performance of your system, you may have to download a system optimizer.
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Fix SearchUI.exe errors inside your Windows
The SearchUI.exe file is the one that manages the search feature of Cortana. However, a number of users have recently reported that this feature stops responding within minutes of booting their Windows 10 computer. This kind of problem could be caused by missing system files or some issues with the Cortana program itself. And so if the SearchUI.exe file is not responding, then you wouldn’t be able to use the search feature of Cortana. But worry not for this post will walk you through fixing this problem. Before you troubleshoot the problem, you can try to restart your computer and see if it helps, if it doesn’t, then proceed to the given options below.

Option 1 – Try to run the Search and Indexing troubleshooter

You might also want to run the Search and Indexing troubleshooter in Windows 10 as it checks whether the settings for Cortana are in place and automatically corrects any issues if the update or software installation has changed the settings. To run it just click on the Start button and select Settings > Updates and Security > Troubleshoot. From there, select the Search and Indexing Troubleshooter.

Option 2 – Restart Cortana’s process in the Task Manager

Restarting Cortana’s process in the Task Manager could also help you resolve the problem. Refer to the steps given below to do so.
  • Tap the Ctrl + Alt + Del keys to open the Security options window.
  • From there, look for the Task Manager in the given list and open it.
  • Next, look for the process of Cortana and right-click on it, and then select the End Task option to end its process.
  • After that, the Cortana process will restart by itself and re-initialize.

Option 3 – Try resetting Cortana

  • Open Cortana and go to the Settings section where you’ll see the “Turning off Cortana clears what Cortana knows on this device, but won’t delete anything from the Notebook. After Cortana is off, you can decide what you’d like to do with anything still stored in the cloud” option. Turn this option off.
  • Restart your PC.
  • After your computer boots, launch Cortana again and check.

Option 4 – Try running the DISM tool

You can try running the Deployment Imaging and Servicing Management or DISM tool to fix the Windows Upgrade problem. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 5 – Try to reinstall Cortana

If none of the options given above works, you must consider reinstalling Cortana.
  • First, right-click on the Start button and click on the Windows Powershell (Admin) option from the list.
  • Next, type the following command and hit Enter to execute it:
Get-AppXPackage -Name Microsoft.Windows.Cortana | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}
  • Restart your computer and check if Cortana is now able to connect.

Option 6 – Try troubleshooting the problem in a Clean Boot State

There are instances that some conflicting programs installed in your computer might be the one that’s causing some issues with Cortana or causing the SearchUI.exe process to stop. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.
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An Easy Guide to Resolving Error 1032

Error 1032 - What is it?

If you are an iPhone or an iPad user and you sometimes open your email Yahoo Mail account on your phone, then you will most likely experience the MF Message Error Domain: Error 1032. This error may occur when you access your mail account. The MF Message Error Domain: Error 1032 may prevent you from composing new emails and even stop the inbox from loading.

Solution

Restoro box imageError Causes

The error 1032 can be triggered due to multiple reasons such as:
  • Overloaded History
  • Problems with the account log-in credentials
  • Outdated Yahoo Mail app
  • Authentication issues

Further Information and Manual Repair

To fix this issue on your iPhone or iPad, here are some methods you can try:

Method 1 - Delink and Re-setup Yahoo Email Account

If the error code 1032 occurs due to problems with the account log-in credentials, then try re-setting up your Yahoo email account. To do this, go to tap settings mail, contacts, and calendar, then remove your email account. Now repeat the process and provide valid log-in credentials to re-setup your Yahoo email account.

Method 2 - Update Yahoo Mail App

Another reason can be the outdated Yahoo Mail App. If this is the cause, then simply update it to the latest version. To do this, simply download the latest version from the iTunes store and run it. This will hopefully resolve the issue.

Method 3 - Manage App Connections to Resolve Authentication issues

If the error 1032 occurs due to authentication issues then there are possibilities of conflicts between account security settings. The best way to resolve the error in such a situation is to learn how to manage app connections. Here’s how it’s done: Use your desktop computer to sign in to your Yahoo account. Now click the menu icon and select account info. Enter your account password and sign in again. Now click manage apps and website connections under Sign-in and security section. A list of all authorized mobile devices and applications will be displayed to you. Remove any existing entries appearing for mobile devices. After this, try logging into your Yahoo account from your iPhone or iPad. You will not receive the error.

Method 4 - Clear History

When the cause of the issue is overloaded history, then the best way to go about it is clearing the clutter in the history. Also clear cache and cookies. The cache is the location where temporary files are saved for speeding up the file retrieval process. But sometimes it can get corrupt and the iOS may fail to retrieve data from corrupt cache contents. To clear history and cache, simply tap Settings, Safari, and then clear history, cookies, and data. The process may take some time depending on the cache file size.
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Enumerating user sessions to generate ...
There are times when the Windows Search doesn’t work and you wouldn’t have a clue as to why it happened since it does not give any error codes. In such cases, you have to check the error logs in the Event Viewer to find out more about the problem. From there, look for an error with the Event ID 3104 in the Windows error logs and if you see an error message that says, “Enumerating user sessions to generate filter pools failed”, read on as this post will guide you in fixing the problem. Apart from the error message, you might also see more information in the details section of the log that says, “(HRESULT: 0x80040210) (0x80040210)”. This kind of error is most likely caused by something that prohibits the search function from initializing. A lot of users assumed that it could be due to Cortana but it’s actually not. While some users also reported that they encounter the issue after they restarted their computers. This error was also reported with the same event ID 3104 on the Windows Server. According to security researchers, this error could be caused by problems in the Registry entry of Windows search. It could also be due to an issue with the SYSTEM account where it hasn’t been added to the DCOM Security. It is also possible that the Windows Search function has not been initialized. To fix this error, you can try to rebuild the Search Index manually or run the Search and Indexing troubleshooter. You can also check the startup type of the Windows Search service or try some registry tweak.

Option 1 – Try to rebuild the Search Index manually

The first thing you can do to fix the problem is to manually rebuild the Search Index. You can do that by going to Control Panel > Indexing Options and from there, click on Advanced. After that, go to the Index Settings tab and then click on Rebuild > OK. Once you’re done, check if it fixed the problem.

Option 2 – Try running the Search and Indexing troubleshooter

You could also run the Search and Indexing troubleshooter in Windows 10 as it checks whether the settings are in place and automatically corrects any issues with the Windows 10 search function. To run this troubleshooter, just click on the Start button and select Settings > Updates and Security > Troubleshoot. From there, select the Search and Indexing Troubleshooter. Once the troubleshooter is done, restart your computer and see if it fixed the error.

Option 3 – Try checking the startup type of the Windows Search Service

In this option, you have to check the startup type of the Windows Search service since the service won’t start. To do so, refer to these steps:
  • Tap the Win + R keys to open the Run utility and type “services.msc” in the field and then tap Enter to open the Services Manager.
  • Next, from the list of services, look for the Windows Search Service or WSearch. Once you find it, right-click on it and select Properties.
  • After that, change the Startup type to Automatic and click on the Start button if the service is in the Stop state.
  • Now click on the Apply and OK buttons to save the changes made and then restart your computer.

Option 4 – Try changing the Registry entry for Windows Search

Before you apply some registry tweak, you need to create a System Restore point first. Once you have that covered, follow these steps:
  • Tap the Win + R keys to open the Run utility and type “Regedit” in the field and tap Enter to open the Registry Editor.
  • If a User Account Control prompt appears, just click Yes to proceed.
  • After opening the Registry Editor, navigate to this registry path: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows Search
  • From there, click on Windows Search and look for the key named “SetupCompletedSuccessfully” and change its value to “0”. Just right-click on it and select Modify.
  • Then input “0” as its value data and click on OK to save the changes made.
  • Exit the Registry Editor and restart your computer.
  • Now check if the Enumerating user sessions to generate filter pools failed is fixed or not.
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