Dxgkrnl.sys is a file related to the Microsoft DirectX driver – a suite of technologies developed by Microsoft to provide hardware acceleration for heavy multimedia applications like 3D games as well as HD videos. However, there are times when you encounter Blue Screen errors for this system file which is quite a lot. So when you encounter a Blue Screen error that’s related to this file, then it could be that the dxgkrnl.sys file is infected with some virus or malware and this might go unnoticed since antivirus programs regard dxgkrnl.sys as a system file. Here are some Blue Screen errors related to the dxgkrnl.sys file:
- SYSTEM_SERVICE_EXCEPTION .
- STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL.
- STOP 0x0000001E:
To fix the dxgkrnl.sys Blue Screen error, here are some suggestions you have to check out.
Option 1 – Try running the DirectX Diagnostic Tool
Since the dxgkrnl.sys error has something to do with the DirectX Graphics APIs, you can run the DirectX Diagnostic tool to resolve the problem.
Option 2 – Try updating or re-installing DirectX
If the DirectX Diagnostic tool didn’t work, you can try to update or reinstall DirectX instead. This can help in fixing the problem because when you reinstall or update DirectX, it will replace the incompatible or corrupted components of DirectX from your computer.
Option 3 – Try to run the DISM commands
You might want to repair potentially corrupted files in your system as having them could also trigger the dxgkrnl.sys Blue Screen error. To repair these corrupted system files, you can run the DISM commands:
- Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
- After that, input each one of the commands listed below sequentially to execute them:
- Dism /Online /Cleanup-Image /CheckHealth
- Dism /Online /Cleanup-Image /ScanHealth
- Dism /Online /Cleanup-Image /RestoreHealth
- Once you’ve executed the commands given above, restart your computer and check if the dxgkrnl.sys Blue Screen error is now fixed.
Option 4 – Try updating or reinstalling your Graphics drivers
Updating or reinstalling the Graphics drivers in your computer can also help in resolving compatibility issues between the operating system and the driver that also cause this kind of BSOD error.
- First, boot your computer into Safe Mode.
- After that, tap the Win + R keys to launch Run.
- Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
- After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
- After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
- Now restart your computer.
- After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.
You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.
Option 5 – Try to run the Blue Screen Troubleshooter
As you know, the Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like dxgkrnl.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
- Tap the Win + I keys to open the Settings panel.
- Then go to Update & Security > Troubleshoot.
- From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.
Option 6 – Try disabling the SLI Technology in NVIDIA Control Panel
In case you don’t know, there is a technology called SLI that comes with the NVIDIA graphics cards. With the help of this technology, the usage of various GPUs is allowed on a computer and hence helps in triggering the Alternate Frame Rendering and boosts the Graphics Performance directly. This is why this option to disable the SLI technology is suitable in fixing the problem if you are using an NVIDIA Graphics card.
- Search for NVIDIA Control Panel in the Cortana Search box and then click on the related search result or you can also right-click on the NIVIA icon located in the system tray and then select the NVIDIA Control Panel to open it.
- After that, navigate to the 3D settings section.
- Then select the “Set SLI Configuration” option and click on the “Do Not Use SLI Technology” option.
- Now click on Apply located at the bottom-right corner of the window to save the changes made.
- Restart your computer.
Option 7 – Try turning off NVIDIA Surround
Note that this option is only applicable if your computer is using the NVIDIA Graphics card.
- In the Cortana Search box, search for NVIDIA Control Panel and click on the related search result.
- After opening the NVIDIA Control Panel, go to 3D Settings > Configure Surround, PhysX.
- Now uncheck the “Span displays with Surround” option and then click on the Apply and OK buttons to save the changes made.
- Restart your computer.