Fix UTCSVC high CPU and Disk usage in Windows

When you try to open your Google Chrome browser and it starts to connect to the internet but suddenly, your Windows 10 computer crashes along with a Blue Screen error that says, “MEMORY_MANAGEMENT”, then read on as this post will guide you in fixing the problem. This kind of BSOD error occurs when Google Chrome requests more memory or when it tries to access the network and demand is raised for more memory, the memory management program fails. To fix the problem, here are some possible solutions you might want to try. Follow them thoroughly.

Option 1 – Use the Driver Verifier Manager

The Driver Verifier Manager is another tool in Windows that could help you fix driver-related issues. And since the MEMORY_MANAGEMENT Blue Screen error concerns Google Chrome and an internet connection, the root cause of the problem might have something to do with the Network driver and to verify that, you can use the Driver Verifier Manager:

• Type in the keyword “Verifier” in the Cortana search box to search for Verifier in Windows 10.
• After that, select the option “Create custom settings”.
• Make sure that you have checked everything except the options “DDI compliance checking” and “Randomized low resources simulation”.
• Next, select the option “Select driver names from a list” option.
• Afterward, you have to select all the drivers from any unofficial or third-party provider. To simply put it, you have to select all the drivers that are not supplied by Microsoft.
• Then click on the Finish button.
• Open Command Prompt as administrator and execute this command – verifier /querysettings
• The command you just executed will display the Driver Verifier settings so if you see any of the flags enabled boot your Windows 10 PC into Safe Mode.
• Open the Command Prompt as admin again and run this command – verifier /reset
• The command will reset the Driver Verifier. Once the process is done, restart your PC and check.

Option 2 – Try updating the Network drivers

• Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
• Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
• Then right-click on each one of the Network drivers and update them all.
• Restart your PC and see if it helped in fixing the MEMORY_MANAGEMENT BSOD error.

Option 3 – Try disabling Hardware Acceleration

You might want to disable Hardware Acceleration system-wide or for a particular program like Google Chrome and see if it resolves the MEMORY_MANAGEMENT error

Option 4 – Run the Memory Diagnostic Tool to check for Memory leaks

• Tap the Win + R keys to open Run and type exe and hit Enter to open the Windows Memory Diagnostic Tool.
• After that, it will give two options such as:
  • Restart now and check for problems (Recommended)
  • Check for problems the next time I start my computer
• Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.

Note: After you select the option, your PC will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.

Option 5 – Perform a System Restore

Performing System Restore might help you in fixing the SYNTP.SYS Blue Screen error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 6 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like MEMORY_MANAGEMENT. It can be found in the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Keeping your system updated is a must and Windows updates are definitely a great way to do that. These updates are essential since they provide important security and various fixes for bugs in your Windows 10 computer. However, there are plenty of instances when you encounter issues with Windows Updates and one of them is when the Windows Updates turn off automatically at random times. Some users reported that they saw a notification about Windows Updates being turned off. Note that the issue is not with the update itself since many users turned on the Windows Update and the system was properly updated. The issue is that the Windows Updates turned off all by itself. There could be several reasons why the Windows Updates turned off by themselves. It could be due to the antivirus program installed on your computer. Antivirus programs are known to cause issues with other programs, Windows updates components included. This can occur due to false positives as well as odd compatibility issues. Aside from antivirus programs, the Windows Update service itself could also be the root cause of the problem. There could be a corrupted file in the Windows Update folder or it could be that the Windows Update service wasn’t started properly. Any of these issues can be resolved by following the troubleshooting options given below. Make sure to follow each one of them carefully for better results.

Option 1 – Try to disable your antivirus program

Disabling the antivirus program or any security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 2 – Try to make some changes in the Registry

• Tap the Wins key once and type in “command prompt” in the field.
• From the search results, right-click on Command Prompt and select the “Run as administrator” option to run it with admin privileges.
• Next, type the following command and tap Enter:

reg add "HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionWindowsUpdateAuto Update" /v AUOptions /t REG_DWORD /d 0 /f

• After that, type the following command and hit Enter again:

sc config wuauserv start= auto

 The command you entered will set the Windows Update to auto so you should be good to go.

Option 3 – Try to reset the Windows Update components

If by any chance that the second option didn’t work, resetting the Windows Update components could also help you resolve the problem. How? Refer to the following steps:

• Open Command Prompt with admin privileges.
• After that, type each one of the following commands and hit Enter after you key in one after the other.
  • net stop wuauserv
  • net stop cryptsvc
  • net stop bits
  • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.

• After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
  • ren C:WindowsSoftwareDistribution SoftwareDistribution.old
  • ren C:WindowsSystem32catroot2 Catroot2.old
• Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
  • net start wuauserv
  • net start cryptsvc
  • net start bits
  • net start msiserver
• Close Command Prompt and reboot your PC.

Option 4 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

If you encounter an error saying, “Boot Device Not Found” when you turn on your Windows 10 computer, then you’ve come to the right place as this post will guide you on how you can fix this problem. Apart from the error message, you will also see a message that states, “Please install an operating system on your hard disk, Hard Disk<xxx>”. You will then be asked to tap the F2 key to initiate the System Diagnostics. If you install the Windows operating system, it becomes the boot device, and when your computer boots, the UEFI or the BIOS looks for the operating installed on your drive and continues the process. So when you encounter the “Boot Device Not Found” error, this means that the UEFI or the BIOS wasn’t able to locate the drive where it can boot. There are several suggestions you can check out to resolve this error. You can try checking the connection with your boot drive or change the boot order. You can also fix the Boot Record from Recovery and see if the primary partition is active or not. But before you troubleshoot the problem, make sure that you have a bootable Windows USB drive ready since two of the options provided below will require you to boot into the Advanced Recovery mode. Once you have this covered, proceed to each one of the following options.

Option 1 – Try checking the connection with the boot drive

If you have a custom computer that comes with a cabinet, you might want to open it and remove any connected power supply, and then check the wires. As you know, drives are connected with the motherboard using a cable. So all you have to do is check if both ends are connected properly and make sure that the connection is not loose. You could also try to unplug the cable and plug it back in.

Option 2 – Try changing the boot order

You might also want to try changing the boot order of your computer. Each time a computer boots, the BIOS or the UEFI follows a boot order. It is the one that tells where to first look for the boot drive and if for some reason, a USB is connected to your computer and the first boot device found in the USB, then you have resolved the problem. All you have to do is to remove the USB device and boot or go into the BIOS and change the boot order yourself.

Option 3 – Try to rebuild the BCD files

The next thing you can do to resolve the issue is to Rebuild Boot Configuration Data or BCD files.

• You can start by booting into the installation environment for Windows 10 from an installation media.
• After that, click on Repair your computer and on the blue screen, select Troubleshoot and then select the Advanced options menu.
• From there, select Command Prompt and once you open it, enter each one of the commands given below by sequence.
  • bootrec /FixMbr
  • bootrec /FixBoot
  • bootrec /ScanOS
  • bootrec /RebuildBcd

• Once you’re done executing the commands given above, type “exit” to close the Command Prompt window and then restart your computer and see if it fixed the “Boot Device Not Found” error.

Option 4 – Try setting the System Partition to Active

Like the first given option, you also have to make sure that you have a bootable Windows 10 USB drive before you proceed to set the System Partition to Active. Once you have it covered, refer to these steps:

• Boot your computer using the bootable Windows 10 USB drive.
• Next, click Next when you get to the Welcome Screen.
• Then click on Repair your computer located at the bottom left part of the window and select Troubleshoot > Advanced Options > Command Prompt.
• After opening Command Prompt, type the following command and hit Enter to start the Diskpart utility. It is a command line-based utility just like Command Prompt but has a UAC prompt once you provoke it. So if you encounter a UAC prompt, just click on Yes to proceed.

diskpart

• Now type the following command:

list disk

• From there, select your primary disk by typing the following command:

select disk number

• After that, list all the partitions on the selected disk by entering the following command:

list partition

• The command you just entered will list all the partitions created on your PC including both types of partitions that are visible to a normal user in the File Explorer as well as the ones created by Windows 10 by default which helps it in storing the boot files and other important system files.
• Now type the following command to select the partition that is usually around 100 MB in size:

select partition number

• Finally, type the following command to mark the partition active:

active

• Then type the “exit” command to exit the disk part utility.

Once it’s done, the primary drive should now be active and you should now be able to boot into your computer without the “Boot Device Not Found” error.

Every computer has to have a graphic card, it is one of the essential components in order for the computer to work. If you have a second-hand computer, got one as a gift, or similar, there is a high chance that you do not really know which components are inside. Luckily finding out which graphic card you have inside is quite easy. Right-click the taskbar and select Task Manager Click the Performance tab at the top of the window, if you don’t see the tabs, click “More Info.” Select “GPU 0” in the sidebar. The GPU’s manufacturer and model names are displayed at the top right corner of the window. You’ll also see other information, such as the amount of dedicated memory on your GPU, in this window. Windows 10’s Task Manager displays your GPU usage here, and you can also view GPU usage by application. If your system has multiple GPUs, you’ll also see “GPU 1” and so on here. Each represents a different physical GPU.

It is common to run multiple programs and applications at the same time and it’s important to be able to switch between them using their Taskbar icons or using the usual Alt + Tab shortcut. However, there are times when you might suddenly find that neither of the aforementioned methods worked and you will no longer be able to switch between programs in the Windows Taskbar. To fix this issue, refer to the options given in this post. For instance, when you have multiple instances of Microsoft Edge running and every time you press the Alt + Tab combo nothing happens so you are left with no choice but to minimize everything and then hover your mouse on the icon and switch between the instances of Edge. You will also notice that the right-click on the taskbar won’t respond back and will only keep on showing the loading circle icon. Here are a few tips you can follow to fix the issue with the Windows 10 Taskbar.

Option 1 – Try to restart the Windows Explorer

This is one of the basic things you can try as restarting Windows Explorer helps in refreshing the user interface and makes most of the things work in relation to the user interface.

• To get started, tap the Alt + Ctrl + Del keys to pull up the Windows Task Manager.
• After opening Task Manager, look for “explorer.exe” under the list of programs.
• Once you find the explorer.exe, right-click on it and click Restart.

Option 2 – Try changing the Foreground Lock Time

Aside from restarting Windows Explorer, you could also try changing the Foreground Lock Time to fix the issue with the Taskbar.

• Tap the Win + R keys to open the Run dialog box.
• Then type in regedit in the field and tap Enter to open the Registry Editor.
• Next, go to this registry key – HKEY_CURRENT_USERControl PanelDesktop
• Next, change the ForegroundLockTimeout value from200000 to 0. After that, it will make sure that no other application will take away the focus from your current program or application. It could be that some other application has taken away the focus and even when you try to actually switch, the focus gets back to the old one. Anyhow, since you already changed the value of ForegroundLockTimeout, it will ensure that the focus is not switched.

Note: If you are running some Full-Screen applications there are some devices especially the gaming ones, disable the Windows key to make sure that you won’t be able to switch. If this is the case, you need to make some modifications to the Full-Screen games.

After you fresh install Windows 10 on your computer, it allows you to set up a PIN just before you can start using it. However, a number of users reported that the Windows 10 installation gets stuck on the “Set up a Pin” phase. If you are one of the users who experience the same thing, then read on as this post will walk you through fixing the problem. As users start to use their newly installed Windows 10 computer, they reported that the screen is still stuck even after they enter the correct PIN twice and there is no way for them to go forward or backward. Note that this is a part of the account setup and that your computer must stay connected to your internet connection before you finalize everything. And even though the PIN works when the computer is offline, the account setup still needs an internet connection, at least for a fresh installation. The solution for this kind of issue is quite easy and there won’t be any problem even if your computer shuts down or restarts since the installation is already complete and all that’s left is the account setup. To fix this problem, follow the steps given below. Step 1: The first thing you have to do is to turn off your internet connection or disable all connectivity from your computer. Note: If you are using either an Ethernet cable or a Wi-Fi switch to connect to the internet, you have to disable or remove them. But if you don’t have any options, just completely turn off your internet connection. Step 2: The next thing you have to do is to force your computer to shut down and then restart your computer. The setup process will eventually pick up exactly where it left off. The only difference is that there is no connection to the internet and your screen will no longer be stuck on the PIN setup screen so you now have the option to skip it and wait until you’re logged in for the first time. Step 3: Once you’re done, you can then you can choose to Setup Pin later on and turn your internet connection back on or connect your computer with an internet connection.

SweetIM Toolbar for Internet Explorer is a browser add-on which adds various shortcuts to your browsers for easy access. This toolbar also changes your homepage to home.sweetim.com. The toolbar is typically bundled with the free Sweet Instant Messenger program and does not necessarily get uninstalled when Instant Messenger is removed from the user’s PC. Additionally, if the home page and search settings were modified by this toolbar, they need to be manually reverted back by the user.

This extension injects various ads into your browser search results and changes your default search engine. While you are browsing the internet, this software records your website surfing data, clicks, and possibly private information. Several Anti-virus programs have classified SweetIM Toolbar as a potentially unwanted application and are not recommended to keep.

About Browser Hijackers

Browser hijacking means that a malicious program code has power over and modified the settings of your web browser, without your approval. They are made to disrupt browser functions for many different reasons. Generally, the idea would be to force users to visit particular sites that are looking to increase their visitor traffic and produce higher ad revenue. Most people assume that such websites are legitimate and harmless but that is incorrect. Nearly every browser hijacker poses an actual threat to your online safety and it is vital to categorize them under privacy dangers. On top of that, hijackers can make the whole infected system vulnerable – other harmful malware and viruses would grab these opportunities to intrude into your system effortlessly.

Major signs that an internet browser has been highjacked

The common signs that indicate having this malicious software on your PC are: the home page of your respective browser is changed unexpectedly; bookmark and the new tab are also modified; the default search engine and the default web browser settings are altered; discover new toolbars that you didn’t add; you find lots of pop-up ads on your computer screen; web pages load very slowly and sometimes incomplete; Inability to navigate to particular sites, particularly antivirus and also other computer security software websites.

Exactly how they get into your computer or laptop

There are several ways your computer can get infected with a browser hijacker. They usually arrive by way of spam e-mail, via file sharing websites, or by a drive-by download. Many browser hijackings originate from add-on software, i.e., toolbars, browser helper objects (BHO), or extensions added to browsers to give them additional features. A browser hijacker may also come bundled up with some freeware that you unwittingly download to your computer system, compromising your internet security. A good example of some notorious browser hijackers includes Anyprotect, Conduit, Babylon, SweetPage, DefaultTab, RocketTab, and Delta Search, but the names are continually changing. Browser hijackers can record user keystrokes to gather potentially invaluable information that leads to privacy concerns, cause instability on systems, severely disrupt the user experience, and eventually slow down the PC to a stage where it becomes unusable.

Removal

Some browser hijacking could be quite easily corrected by identifying and removing the corresponding malware application through your control panel. But, many browser hijackers are hard to eliminate manually. Regardless of how much you attempt to remove it, it may keep returning over and over. You should consider doing manual repairs only if you are a tech-savvy person, as there are risks associated with tinkering around with the computer registry and HOSTS file. Browser hijackers could be effectively removed by installing the anti-malware application on the affected computer. One of the finest tools for repairing browser hijacker malware is Safebytes Anti-Malware. It will help you get rid of any pre-existing malware on your computer and gives you real-time monitoring and protection from new internet threats. Along with the antivirus tool, a PC optimizer will help you in getting rid of all related files and modifications in the registry automatically.

Can't Install Safebytes Anti-malware because of Malware? Do This!

Viruses could potentially cause a great deal of damage to your personal computer. Certain malware variants alter browser settings by including a proxy server or change the computer’s DNS settings. In such cases, you will be unable to visit certain or all internet sites, and thus unable to download or install the necessary security software to remove the infection. If you’re reading this, chances are you’re stuck with a virus infection that is preventing you to download or install Safebytes Anti-Malware software on your system. Although this kind of issue will be difficult to get around, there are some actions you can take.

Eliminate malware in Safe Mode

The Windows-based PC has got a special mode referred to as “Safe Mode” in which only the minimum required programs and services are loaded. If the malware is blocking access to the internet and affecting your computer, launching it in Safe Mode enables you to download anti-virus and run a diagnostic scan while limiting potential damage. To boot into Safe Mode, hit the “F8” key on the keyboard just before the Windows logo screen shows up; Or after normal Windows boot up, run MSCONFIG, check the Safe Boot under the Boot tab, and then click Apply. As soon as you restart the PC into Safe Mode with Networking, you can download, install, and update the anti-malware program from there. At this point, you can actually run the anti-virus scan to remove computer viruses and malware without any hindrance from another malicious application.

Switch over to an alternate browser

Malicious code could exploit vulnerabilities on a specific internet browser and block access to all antivirus software sites. If you appear to have malware attached to Internet Explorer, then switch over to an alternate internet browser with built-in safety features, such as Firefox or Chrome, to download your preferred antivirus program – Safebytes.

Make a bootable USB anti-virus drive

Another solution is to create a portable antivirus program onto your USB thumb drive. Follow these steps to run the anti-virus on the affected PC. 1) On a clean computer, install Safebytes Anti-Malware. 2) Mount the USB drive onto the same computer. 3) Double-click the Setup icon of the anti-malware software to run the Installation Wizard. 4) Pick a USB flash drive as the place when the wizard asks you exactly where you want to install the application. Follow activation instructions. 5) Disconnect the USB drive. You may now utilize this portable antivirus on the infected computer. 6) Double-click the EXE file to open the Safebytes program from the thumb drive. 7) Click “Scan Now” to run a complete scan on the infected computer for viruses.

Overview of SafeBytes Anti-Malware

Nowadays, an anti-malware program can protect your laptop or computer from different forms of online threats. But wait, how do choose the best one amongst plenty of malware protection applications that’s available on the market? You may be aware, there are numerous anti-malware companies and tools for you to consider. A few of them are good, some are ok types, and some will affect your computer themselves! You should go with a product that has gained a strong reputation and detects not just viruses but other kinds of malware as well. On the list of highly recommended applications by industry, analysts are SafeBytes Anti-Malware, a well-known security application for Windows computers. SafeBytes anti-malware is a trusted software that not only protects your system completely but is also very user-friendly for people of all ability levels. Once you’ve got installed this application, SafeBytes advanced protection system will ensure that absolutely no viruses or malicious software can seep through your PC. There are many great features you’ll get with this security product. Listed below are some of the great ones: Active Protection: SafeBytes offers complete and real-time security for your laptop or computer. This tool will constantly monitor your PC for suspicious activity and updates itself regularly to keep current with the latest threats. Antimalware Protection: With its advanced and sophisticated algorithm, this malware elimination tool can identify and remove the malware threats hiding within your computer system effectively. Web protection: Through its unique safety score, SafeBytes informs you whether a site is safe or not to visit it. This will make sure that you’re always certain of your safety when browsing the net. Lightweight Tool: This program is not “heavy” on the computer’s resources, so you’ll not see any overall performance difficulties when SafeBytes is operating in the background. 24/7 Live Expert Support: Support service is available 24 x 7 x 365 days via chat and email to answer your concerns.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove SweetIM without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by SweetIM

Although it’s easy to set up wired printers in most cases and they have their charm, you don’t have to be around the printer if you are connected to the same network. So in this post, you will be guided on how you can install and set up a wireless printer on your Windows 10 computer. The idea here is to ensure that your Wi-Fi printer and your Windows 10 computer are connected on the same network and to do that, you need to carry out the following steps:

• You have to connect the printer to the Wi-Fi network.
• You have to add the printer or scanner to Windows 10.
• You have to install the printer software.
• You have to change the default printer.
• And troubleshoot the printer.

For more details, follow the instructions below.

Step 1: Connect your printer to the Wi-Fi network. In this step, you need to turn on your printer and look for the option to connect to a Wi-Fi network. Note that the step to connect to the Wi-Fi network depends on what kind of printer you use as well as its OEM since there will be a user interface or a Wi-Fi button that will get the job done for you. Once your printer is connected to the Wi-Fi network, you need to keep it turned on until the setup is completed. Step 2: Next, add a printer or scanner to Windows 10

• Since you’re already connected to the Wi-Fi network, you now have to go to Settings > Devices > Printers & scanners.
• From there, click on the Add a printer or scanner option.
• After that, the scanning process will begin as Windows 10 looks for the printer and once it finds it, it will display the printer in the result.
• Choose the Wi-Fi printer from the results and click on the Add device option. Once you click this option, Windows will install the drivers via Windows 10 update. Note that this process will apply to all the printers – connected, wireless, and so on.

Step 3: You have to install a printer software In this step, you need to use the driver software from the OEM even though the default printer software works since in most cases, the driver software from OEM works better compared to the default ones and offers much better functionality like ink-saving modes, and many more. Step 4: You now have to change the default printer After installing the printer software, you now have to set or change the default printer in your computer. If you have not installed any printer, the default printer in Windows is the one that saves the files. Now since you have already installed your printer, all that’s left for you to do is to change the default printer of Windows 10 to the one you installed earlier. To do that, follow these sub-steps:

• Go to Settings and navigate to Devices > Printers & scanners.
• From there, check the checkbox labeled, “Let Windows manage my default printer” if there are many printers. This will recommend you to use the most used printer. But if you don’t want to switch to the most used printer, then uncheck the checkbox.
• Once done, click on the printer you want to set as the default one and go to Manage, and then click on the Set as default button.

Step 5: If you have any issues with your newly installed printer, then you need to troubleshoot it One of the first basic troubleshooting you can perform to resolve the printer issue is running the Printer Troubleshooter. This built-in troubleshooter can detect and automatically fix the problem for you. To use it, follow these steps:

• Tap the Win + R keys to open the Run dialog box.
• Next, type “exe /id PrinterDiagnostic” in the field and click OK or hit Enter to open the Printer Troubleshooter.
• Then click the Next button and follow the next on-screen instructions to fix the issue with the printer.

As you know, Windows 10 comes with the option to create Mobile Hotspot for other devices. This allows you to share your Ethernet connection. However, there are times when one of your devices might fail to reconnect to the mobile hotspot again. For instance, you moved out of the Wi-Fi range because you have somewhere to be and whatnot and when you’re back you find that you are now unable to reconnect to the Windows 10 Hotspot or the shared network. Although you can always restart the mobile hotspot to resolve the problem, however, it might only be a temporary fix. So in this post, you will be given options for a much better solution to the problem. This kind of problem seems unusual and does not occur that often. To fix it, you can try to set up DNS on your Windows 10 device and then configure the settings on the mobile device. It seems that what’s happening here is that the mobile device is unable to lock on to the Mobile Hotspot when the IP address changes for some reason.

Option 1 – Try changing the DNS settings on your laptop

In this option, you need to make sure that IPv4 and IPv6 are selected on your Ethernet connection. You also have to change the Preferred DNS server as well as the Alternate DNS server to 8.8.8.8 and 8.8.4.4, respectively. You also have to validate the settings before you exit just to ensure that you’ve entered everything correctly. After that, open Command Prompt and run the ipconfig command and then take note of the IP address, Gateway DNS 1 and DNS 2.

Option 2 – Try changing the Wi-Fi settings on your mobile device

This option should be mostly the same on all your mobile devices. And given that OEMs build their customization and skin, you might have to fiddle around a little to get the settings. Refer to the steps below to change the Wi-Fi settings:

• Go to the Settings of your mobile device and tap on Wi-Fi.
• Then click the Mobile Hotspot connection that you’ve created on your laptop.
• After that, input the password and tap the Advanced options.
• From there, tap on IP settings and select the Static option instead of DHCP.
• Now you have to enter the IP address, Gateway, DNS 1, and DNS 2 of the laptop you’ve taken note of earlier and that’s it.

Note: If you are already connected to the Mobile Hotspot, long press on the Wi-Fi network and select the Modify Network option and then follow the steps given above to change from DHCP to static. Once you’re done, your mobile device should now be able to connect to the Windows 10 Mobile Hotspot all the time.

We couldn’t update system reserved partition” - What is it?

Customers will most likely encounter the “We couldn’t update system reserved partition” error when upgrading to Windows 10 from Windows 7 or Windows 8.1. This error may also come with error code 0xc1900104 or error code 0x800f0922.

Solution

Error Cause

“We couldn’t update system reserved partition” Windows 10 upgrade error is normally caused by too little space on the System Reserved Partition (SRP). The System Reserve Partition is an additional small partition created by Windows, which stores boot files. The SRP can be filled up with security apps and third-party anti-virus. Once this partition has insufficient space, the system will not be able to upgrade to Windows 10.

Further Information and Manual Repair

Caution: The following steps are complex and need to be done by experienced users especially using the command line. Once an error is made in entering commands, there’s a chance that your device can be put in a no-boot situation, or data stored on the device can possibly get lost.

To upgrade to Windows 10, your device needs to have at least 15MB free space on the System Reserved Partition. Follow the procedure below and then try upgrading again.

First, know if the System Reserved Partition is whether in GPT or MBR partition style:

1. Open the Run window by pressing the Windows key + R. Type msc in the window then press Enter.
2. Right-click on the Disk where SRP is located then select
3. Click over the Volumes
4. On the Partition Style line, you’ll see which partition style your device is using, either Master Boot Record (MBR) or GUID Partition Table (GPT)

Second, determine which method you will need:

Depending on what partition style your device has and whether you’re currently on Windows 7 or Windows 8/8.1, there are various methods you need to do.

Method 1: Windows 7 or 8/8.1 with GPT partition

1. Click on the Start button and search for cmd. In the results, right-click on Command Prompt then choose Run as administrator. The command prompt window will appear.
2. Type mountvol y: /s at the command prompt then press Enter. This command will add the Y: drive letter where you can access the System Partition.
3. Type taskkill /im explorer.exe /f then hit Enter. Afterward, restart explorer in Admin mode by typing exe and hitting Enter.

NOTE: While in Admin mode, some apps like OneNote will not run.

4. Open File Explorer then type Y:EFIMicrosoftBoot in the address bar. Hit Enter.
5. Choose the language folders you want to permanently delete. Language folders are named with four letters split with a hyphen. For instance, you want to delete the German language: choose de-DE.
6. Optional: You can also delete unused font files for more space. Type Y:EFIMicrosoftBootFonts in the address bar then press enter.
7. Once you permanently deleted the unnecessary files, reboot the device to return to explorer.exe to normal mode and remove the Y: drive letter.

Method 2: Windows 7 with MBR partition

Doing this method will make a permanent, but small increase in the free space of the device’s SRP.

1. Delete language folders

a. Open the Run window by pressing the Windows key + R. Type diskmgmt.msc then hit Enter. b. Select System Reserve partition then right-click on it.

c. Choose Change Drive Letter and Paths then select Add.

d. Type Y for the drive letter then click OK.

e. Click on the Start button and search for cmd. In the results, right-click on Command Prompt then choose Run as administrator. The command prompt window will appear.

f. Type Y: at the command prompt then press Enter.

g. Once you’ve switched to drive Y, type takeown /d y /r /f . then hit Enter.

NOTE: Ensure that the space and period after “f” is included in order for the command to work properly      

h. Type icacls Y:* /save %systemdrive%NTFSp.txt /c /t then hit Enter to back up the permission to the drive.

NOTE: Ensure that all files are marked as successful and that no files are marked as failed.

i. Type whoami then hit Enter. Record the username that appears. Afterwards, type icacls . /grant <username you got from whoami>:F /t then press Enter.

NOTE: Ensure that there’s no space between the username and “:F” or the command will not work.

j. In the File Explorer, open the SRP drive and select the Boot folder. Choose the             language folders you want to permanently delete. Language folders are named      with four letters split with a hyphen. For example: de-DE is the German language          while en-US is the U.S. English language.

2. Truncate the NTFS Log:

a. Open the Command Prompt then type chkdsk /L Y: to check the size of the NTFS Log. If the NTFS Log size is less than 5000KB, you need not truncate the file.

b. Type chkdsk /L:5000 /X /F then hit Enter to truncate the NTFS Log.

c. Return to Disk Management window. Select Action menu then select Check if the device’s SRP now has a larger amount of free space. Once there’s enough space, right click the System Reserve Partition then select Change Drive Letter and Paths. Choose Y: then select Remove.

3. If there’s still not enough available space after truncating the NTFS Log, resize the USN journal:

a. Open the command prompt then type fsutil usn queryjournal Y: to display the size in hex value. Convert the hex value to decimal then divide it by 1048576. The result you will get will be in MB. If the journal size is 30MB or more, proceed with truncating the file.

NOTE: To convert the Hex value to Decimal, open the Calculator app in Windows then choose View menu. Select Programmer then choose Hex. Type the Hex value then choose Dec.

b. Type fsutil usn deletejournal /D /N Y: then hit Enter to delete the journal. Type fsutil usn createjournal m=1500 a=1 Y: to recreate the journal having the new log size value.

4. Restore permissions

a. Type icacls Y: /restore %systemdrive%NTFSp.txt /c /t in the Command Prompt. Check if the files were successfully processed before proceeding. If you see a message saying some files failed while processing, this is normal since some of the files have already been deleted before performing a backup. However, if there are no successful files indicated, the command was not properly executed.

b. Type icacls . /grant system:f /t then hit Enter to adjust the ACL back to System. Now, you can set the owner of the drive by typing icacls Y: /setowner “SYSTEM” /t /c then press Enter.

c. Check if the device’s SRP now has enough free space by going back to Disk Management and refreshing the data. If the SRP already has sufficient space, you can now remove the drive letter. Right-click on the System Reserved Partition then choose Change Drive Letter and Paths. Select the Y: drive then choose Confirm deleting the drive letter by clicking OK.

Method 3: Windows 8/8.1 with MBR partition

This method makes a larger, but temporary, increase in the SRP free space.

1. Be sure you have an external drive having at least 250 MB free space and formatted as NFTS.

2. Open Run by pressing the Windows key + R. Type mscthen to choose the Recovery Partition. Right-click on it then choose Change Drive Letter and Paths.

3. Select Add then type Y for the drive letter, click

4. Click on the Start screen then type cmd in the search bar. In the results, right-click on Command Prompt then choose Run as administrator. The command prompt window will appear.

5. Switch to another drive by typing Y: in the command prompt. Once you’re in the drive Y, type takeown /d y /r /f .

NOTE: Ensure that space and period after “f” are included in order for the command to work properly.

6. Type whoami then hit Enter. Record the username that appears. Afterward, type icacls . /grant <username you got from whoami>:F /t then press Enter.

NOTE: Ensure that there’s no space between the username and “:F” or else the command will not work.

7. Once the command is completed, type attrib -s -r –h Y:RecoveryWindowsREwinre.wim then hit Enter.
8. Open File Explorer and check the drive letter of the external drive you’re using (In this case, let’s assume F: is the drive letter of the external drive so when you see F: for the rest of the steps, this means the drive letter of the external drive you’re using).
9. Type mkdir F:RecoveryWindowsRE in the Command Prompt then hit Enter. Afterward, type xcopy Y:RecoveryWindowsREwinre.wim F:RecoveryWindowsREwinre.wim /h
10. Type C:WindowsSystem32Reagentc /SetREImage /Path F:RecoveryWindowsRE /Target C:Windows to map the new path
11. Verify if the copy was successfully done then type del Y:RecoveryWindowsREwinre.wim /F
12. Return to Disk Management window. Click on the Action menu then hit Check if the device’s SRP now has a larger amount of available space. Once there’s enough space, you can proceed with the upgrade.
13. Upon completion of the upgrade, move back the wim file to the Recovery Partition. At this point, you can re-map now the location by:
    1. Open the Command Prompt then type xcopy F:RecoveryWindowsREwinre.wim Y:RecoveryWindowsREwinre.wim /h and press Enter.
    2. Type C:WindowsSystem32Reagentc /SetREImage /Path Y:RecoveryWindowsRE /Target C:Windows to re-map to the original path.
14. Return to the Disk Management window. Right-click on the Recovery Partition then choose Change Drive Letter and Paths. Select the Y: drive then choose Remove.

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