How to Fix Runtime Error 339

Mail and Calendar not working with Cortana? As you know, Cortana was first launched way back in 2014 with an emphasis on its tight integration with both the Windows Mail and Calendar apps. This integration has been one of the highlighting features of this Personal Digital Assistant. However, there are some users who reported that the Calendar and Mail integration with Cortana is not working on their Windows 10 computers. This kind of problem could be due to several factors like the loose integration between the services, incompatible versions of the components, and many more. According to the users who experienced the issue, the features affected are the syncing of calendar appointments, sending emails via Cortana, and so on. To fix this problem, there are several options you can try. You can try to restart Cortana’s processor run the Windows Store Apps troubleshooter. You could also try to relink your Microsoft account or reinstall the Mail and Calendar apps, as well as reinstall Cortana.  For more details, follow the suggestions given below.

Option 1 – Restart Cortana’s process in the Task Manager

Restarting Cortana’s process in the Task Manager could also help you resolve the problem. Refer to the steps given below to do so.

• Tap the Ctrl + Alt + Del keys to open the Security options window.
• From there, look for the Task Manager in the given list and open it.
• Next, look for the process of Cortana and right-click on it, and then select the End Task option to end its process.
• After that, the Cortana process will restart by itself and re-initialize.

Option 2 – Run the Windows Store App troubleshooter

The Windows 10 Store Apps Troubleshooter will help you in fixing the Web Preview problem in Cortana. This is a great built-in tool from Microsoft that helps users fix any app issues. To use the Windows Store Apps Troubleshooter, follow the steps below.

• Tap Win + I keys again to open the Windows Settings panel.
• Go to Update & Security and then go to Troubleshoot.
• Under the Troubleshoot section, on your left-hand side, scroll down to find Window Store Apps.
• Then click on the Run the troubleshooter option and follow the on-screen instructions and then see if it fixes the problem.

Option 3 – Try to relink your Microsoft Account

You might also want to relink your account in Microsoft using the Windows 10 Settings app.

• Open the Windows 10 Settings app.
• Next, navigate to Accounts > Email & Accounts and from there, go to the section of Accounts used by Email, Calendar, and Contacts.
• After that, select your email account and select Manage.
• Once done, a new panel will come up where you have to click on the “Delete account from this device” link.
• Once you get a confirmation, select Delete and then relink the same account. This should resolve the problem.

Option 4 – Try to reinstall or update the Mail and Calendar apps

• Open Windows PowerShell as admin.
• Next, execute this command: Get-AppxPackage *windowscommunicationsapps* | Remove-AppxPackage
• Once done, restart your computer and go to the Microsoft Store page to get the latest updates for both Windows Mail and Calendar apps.

Option 5 – Try to reset Cortana via Settings

• Launch the Windows 10 Settings app and go to Apps > Apps & Features.
• Next, look for the entry of Cortana on the right-side panel and select it.
• After that, select the Advanced options and then select the Terminate button under the Terminate section.
• Once done, click on the Reset button under the Reset section.
• Restart your PC.
• After your computer boots, launch Cortana again and check.

Option 6 – Try to reinstall Cortana

If none of the options given above works, you must consider reinstalling Cortana.

• First, right-click on the Taskbar and select the Task Manager.
• Next, select File menu > Run new task and type “Powershell” in the field and then select the “Create this task with administrative privileges” option.
• Click on OK to open the PowerShell console.
• After that, type the following command and hit Enter to execute it:

Get-AppXPackage -Name Microsoft.Windows.Cortana | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

• Restart your computer and check if the problem is now fixed.

Bluetooth troubleshooting, I believe firmly that each one of us who has Bluetooth sooner or later had some issues with it, after all, it seems that it is in nature of radio transmitters to from time to time due to nature of signal and nature of Windows loose communication between them and can cause device which seems to work properly but can not establish the connection. Most of the time Bluetooth issues are like that, the signal gets lost, the connection is broken, and establishing it again can be sometimes real pain, luckily for you, we have experience in this field and are here to help you and provide you with tips how to solve Bluetooth connection issues based on our own struggles.

1. Check if BlueTooth is ON

   Yes, this seems stupid and sounds a lot like is it plugged in but here me out. Due to lost connections and different power plans setting inside your Windows, your Bluetooth receiver might be actually turned OFF thus preventing your other device to find your computer. Checking to see if Bluetooth has been by some accident turned OFF and switching it back ON should be the first thing to do and this could be a simple solution for your problem.

2. Restart the BlueTooth device.

   Yup, another of these have you tried turning it OFF and turn it back ON advice which seems like tech cliche but in the case of Bluetooth, this can actually solve your problem. Radio signals and radio connections are not the same kinds of beasts like cable ones and sometimes Bluetooth device remembers certain information and can cause conflict. Turning it OFF and then back ON will clear its memory and cache and you will be ready for a new start hopefully solving your issue along the way.

3. Check power supply

   If your Bluetooth device does not have a battery indicator, it would be wise to check on the battery status of the device. Sometimes we forget to charge batteries, sometimes someones have drained them. Checking the battery or just checking if the power supply is working properly should not be overlooked and it definitely should be on your to-do list of quick solutions.

4. Restart PC

   Sometimes most simple solutions work and if restarting your Bluetooth device did not work, maybe restarting your PC will. When you restart the PC, you clear the cache and many other things that could potentially be the reason for connection issues.

5. Checks BlueTooth device distance from computer or interference from obstacles

   The Bluetooth device operates via radio waves, and like wi-fi, if the distance from the computer is too large or you have some thick walls in between signal will degrade and be almost useless. Be aware that your PC might catch device waves and detect them but the signal itself could be too weak for the connection to work properly. Take the device and move it closer to the PC to see if the problem will go away, if it does issue was in distance or walls.

6. Reinstall or update device drivers.

   Sometimes the issue could be in Windows update and old drivers, make sure that all of your drivers are updated with the latest version and that Windows itself has the most recent update in it. Trying to reinstall device cold also solve some the issue.

7. Remove and Pair deice again

   if you tried all previous steps, try removing the device from Windows and then pairing it again. This could solve the issue since Windows itself could have mistakenly saved it like something else and can not recognize it.

8. Use Windows troubleshooter

   If everything else failed, right-click and go to troubleshoot. Windows troubleshooter will try to find the issue and direct you to a solution.

If sadly none of these things do work, you should contact the device manufacturer since it is a very good chance that the problem is one of a hardware nature.

Although the Windows Updates do bring in new features and improvements, there are times when they also introduce issues as well. The main cause for these arising bugs is the incompatibility between the old and new software components. One of the issues brought in by such bugs is Clock is missing, invisible or black This problem was experienced by users after they recently installed a feature update. This particular bug can make the Windows clock in the taskbar appear to be black or invisible which makes it hard for users to read the time on their computers. According to experts, this bug has something to do with the Windows Themes and Aero styling. To fix this issue, here are some suggestions that could help but before you get started, you have to restart Explorer first and see if it can help in resolving the problem – if it didn’t, follow the options given below carefully.

Option 1 – Try to disable Custom Theme

It could be that the reason behind the black or invisible Windows Clock can be an old or an incompatible theme. You might have a custom theme in place and it became incompatible after an update. Thus, you can try switching to one of the default themes and then recreate your custom theme afterward. To do so, follow the steps below.

• Right-click on your desktop and select Personalize.
• Next, select Themes from the left menu and then select Windows 10 as your theme.
• After that, you can delete all the other custom themes and create them again from scratch. This should fix the black or invisible Windows 10 Clock.

Option 2 – Try to edit your existing themes

If you don’t want to get rid of your existing themes, there is an alternative solution you can try to fix the missing Windows 10 Clock albeit it’s a bit of a complex one. Follow the given steps below to modify the existing themes and fix the missing or black Windows Clock.

• First, you need to save your existing theme. Just simply right-click on your desktop and select Personalize and select Themes from the left menu.
• Next, click on the Save Theme button below your custom theme to save it. You can name the theme anything.
• After that, you can now modify the saved theme by going to C:/Users/UserName/AppData/Local/MicrosoftWindowsThemes.
• From there, look for the file with the theme name you just saved, and then right-click on the file and open it with notepad or any other text editing app.
• Now you have to look for the line that says, “Path=%SystemRoot%resourcesthemesAeroAeroLite.msstyles” and change it to “Path=%SystemRoot%resourcesthemesAeroAero.msstyles” and then save the file and rename it with some other name.
• Afterward, go back to themes and select the new theme you’ve created. This should resolve the Windows Clock issue as well as other Themes and Taskbar issues.

Option 3 – Try disabling the small icons in Taskbar

This option should help you fix any Windows Clock cases. So if your Windows Clock is nowhere to be found, you can try to disable small taskbar icons on your Windows 10 PC.

• Go to Settings > Personalization > Taskbar.
• From there turn off the toggle button for the “Use small taskbar buttons” option. Note that this solution is only a temporary one and it may or may not work in some cases.

There are instances when instead of fixing problems the Windows Update brings you problems on your Windows 10 computer. You might even see some pending Windows Updates which for some reason, refuse to install no matter what you do. The good thing is you won’t have to deal with those failed and pending updates that are incompletely downloaded to your PC as you can actually delete them. Follow the instructions prepared below to delete the failed and pending Windows Updates.

Step 1: The first thing you have to do is delete all the contents in the Temporary folder

• Tap the Win + R keys to open the Run dialog box.
• Next, type in “%temp%” in the field and hit Enter or click OK to open the Temporary folder.
• From there, select all the folders and files within the Temporary folder and then delete them all.

Note: %temp% is one of the many environment variables in Windows that could open the designated folder by Windows as the Temporary folder which is usually located at C:\Users[username]AppDataLocalTemp.

Step 2: Next, remove the pending.xml file

• Go to the C:\Windows WinSxS folder.
• Once you’ve opened the folder, look for a file named “pending.xml” file and right-click on it and you can either rename it or delete it.
• After that, the Windows Update should delete the pending tasks and build a fresh new update.

Step 3: Delete all the contents of the SoftwareDistribution folder

The Software Distribution folder in the Windows operating system is a folder that can be found in the Windows directory and is used to store files temporarily which might be required to install the Windows Update on your PC. Thus, it is required by the Windows Update and maintained by WUAgent. Aside from that, it also contains all the Windows Update History files and once you delete them, you will most likely lose the Update history. As a result, the next time you run the Windows Update, it may result in a longer detection time.

• Open the WinX Menu.
• From there, open Command Prompt as admin.
• Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net stop bits

• After entering these commands, it will stop the Windows Update Service and the Background Intelligent Transfer Service.
• Next, got to the C:\Windows\Software\Distribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
• Once all the contents in the Software Distribution folder are deleted, restart your PC and then go back to Command Prompt and input the following commands again.

net start wuauserv net start bits

Since the folder has already been flushed, it will be populated afresh the instant your restart your computer and open Windows Update.

Step 4: Try resetting the catroot2 folder

You can also try resetting the catroort2 folder as it is known to fix tons of Windows Update issues. Both the Catroot and catroot2 are Windows operating system folders that are required for the Windows update process.  So when you run the Windows Update, the catroort2 folders stores the signatures of the Windows Update package and helps it in the installation. It makes use of the “%windir%System32catroot2edb.log” file in the updating process. Afterward, the updates are stored in the SoftwareDistribution folder which is used then by the Automatic Updates in order to execute the updating process. Keep in mind that you must not rename or delete the Catroot folder. Although the Catroot2 folder is recreated automatically by Windows, the Catroot folder isn’t.

If you don’t have the required drivers installed in your computer, the hardware that you try to connect to your computer will most likely fail. In order to keep the operating system running on your computer, manufacturers develop drivers that can work harmoniously with your devices and applications. However, internet Wi-Fi connections can fail if suitable drivers are not installed. Worry not though for this post will guide you in installing Wi-Fi drivers on your Windows 10 computer. As you know, a driver is an essential piece of software designed for a specific operating system like Windows 10, Linux, and many more. The operating system uses it to communicate with other hardware devices such as printers and mice. Most hardware manufacturers feature a support page of their own product where you can look for the necessary drivers available for download. You will see that the Windows operating system has a set of drivers that are already installed and you do not have to do anything except plug in the device. So if the driver is not locally available, it will pull it down from its web server and automatically install it for you after you connect the device. However, there are instances when you might encounter some issues while using your Wi-Fi and during these times, you might have to reinstall your Wi-Fi drivers so read on as this post will provide you guidelines in installing Wi-Fi drivers in Windows 10. Refer to the steps below to do so. Step 1: First, go to your manufacturer’s website and look for the right driver you want to install to download your Wi-Fi driver. Step 2: After that, you have to download the correct Wi-Fi driver if it’s available. You have to know the exact name and version of the driver so that you can download it and this information can be found from the Device Manager. Just make sure that you have the right wireless adapter driver downloaded. Step 3: Once done, open the setup of the new driver that you’ve downloaded earlier and run the file and then follow the next on-screen instructions that appear right after. Step 4: You’re not done yet as you need to verify if you have downloaded and installed the correct Wi-Fi driver. Refer to the sub-steps below to do so:

• First, right-click on the Start button and select the Device Manager to open it.
• From there, look for the Network Adapters and expand its category to make all the network adapters visible including the wireless adapter.
• You can easily spot the wireless adapter as it has the “wireless” term in its entry.
• Next, right-click on the wireless driver entry in the Device Manager and select Network adapters, and then click on Properties to check the version number of the driver.
• Now select the Driver tab and view the details. If it looks well then it means that you have the right version of the driver installed.

Step 5: Restart your computer.

What is Error 2032?

Error 2032 is a Windows stream error. The error is generated when running applications like Flash. It shows that the application is unable to request ads from server.

Error Causes

The error 2032 is triggered due to multiple reasons including:

• The URL cannot be located or is blocked
• HTTP Service is not found
• Incorrect proxy settings
• Automatic cookies handling
• Corrupt Flash Player
• Viral infection
• Registry issues

Further Information and Manual Repair

Here are some easy and best do it yourself methods to resolve the error 2032 on your system:

Fix the Proxy Settings

To do this, first, go to the start menu and press RUN, type regedit in the RUN box and press enter. Now from the left-hand panel of the registry path open: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionInternet Settings. Now double click the proxyenable string and replace its value with 0. After that, right-click on proxy server and select delete option. Then exit Regedit and restart your PC to activate changes.

Verify the URL

Sometimes the error 2032 may be generated due to wrong or incorrect URL in the HTTP Service URL property. So, verify your URL and look for typos. Specifying the correct URL can fix the error right away.

Check Cookies Handling

Automatic cookies handling can also trigger this error code. Therefore, to resolve the error, it is advisable to disable automatic cookies handling. This can be done by launching your web browser. Go to tools and then press the privacy tab. Now click on the advance tab from settings and un-check override automatic cookie handling. To confirm changes press OK.

Uninstall and then Reinstall the Flash Player

It is possible your Flash Player is corrupt. Therefore, another way to fix error 2032 is to uninstall the Flash Player and then reinstall it on your system.

Scan for Viruses

Programs usually get corrupted due to two reasons, viruses or registry issues. Therefore, to remove viruses on your PC, download and run an antivirus program.

Clean and Restore Registry

Also, clean the registry.

RSAT or Remote Server Administration Tools for Windows 10 is a collection of programs for IT experts. It helps in managing Servers from a Windows 10 PC and starting with the Windows 10 v1809 or the October 2018 update, users have to install the Remote Server Administration Tools for Windows 10 as Features on Demand or as Optional Features. The program includes the Microsoft Management Console or MMC snap-ins, Server Manager, consoles, Windows PowerShell cmdlets, and providers as well as command-line tools for managing roles and features that run on the Windows Server. So if you have updated your Windows 10 pc to v1809 or later then the RSAT tool has to be installed as a set of Features on Demand right from Windows 10. You can install RSAT Tools on Windows 10 Enterprise or Windows 10 Professional and once you install it, make sure that you do not install RSAT tools from the Microsoft Download page directly. Step 1: Open Settings and then go to Apps > Apps & Features. Step 2: Next, click on Manage Optional Features. Step 3: After that, click on Add a Feature which will load all the optional features one can install. Step 4: Now scroll to find the listing of all 18 RSAT tools and depending on what you need, click and install them. Step 5: Then go back to where you should see the progress of the installation. Click on the Manage Optional Features page to check the status. Note: If you are well-versed with the command line or automation, you can also install Remote Server Administration Tools for Windows 10 via DISM /add-capability. And when you install anything via Features on Demand, they stay across Windows 10 version upgrades. On the other hand, if you feel that you don’t need a particular RSAT feature, you have the option to uninstall it using the Manage Option Features. However, bear in mind that some tools depend on one another which means that if you uninstall anything that has a dependency, it will only fail that’s why you need to be careful.

To uninstall an RSAT feature, here’s what you have to do:

Step 1: Go to Settings > Apps > Manage Optional Features. Step 2: After that, look for the list of installed feature that appears before this. Step 3: Now select the feature you want to uninstall and go back. If you have some system-related issues that need to get fixed, there is a one-click solution known as [product-name] you could check out to resolve them. This program is a useful and efficient tool that could repair corrupted registries and optimize your PC’s overall performance. Aside from that, it also cleans out your computer for any junk or corrupted files that help you eliminate any unwanted files from your system. This is basically a solution that’s within your grasp with just a click. It’s easy to use as it is user-friendly. For the complete set of instructions in downloading and using it, refer to the steps below.

If you suddenly encounter PFN_LIST_CORRUPT Blue Screen of Death error while using your computer then it means that the Page Frame Number or PFN list is corrupted. Page Frame Number is an indexing number used by the hard drive to find out the location of every single file on the physical disk. This kind of Blue Screen error is usually caused by a driver that’s passing a bad memory descriptor list and it can either be temporary or permanent. And so to fix this particular BSOD error, read on as this post contains a couple of suggestions that could help. Keep in mind that when you get a Blue Screen error like PFN_LIST_CORRUPT, the power connection to your PC must not be interrupted and so if you are using a laptop, it’s best if you connect it to a power source. On the other hand, if creating a dump from 0% to 100% takes up more than 5-10 minutes, then you have to force shut down your computer by pressing and holding the Power Key for 10 seconds or at least until the CPU lights turn off. After you do that, proceed to the troubleshooting tips prepared below.

Option 1 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like PFN_LIST_CORRUPT. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 2 – Run a System File Checker scan

You can also try to run a System File Checker or SFC scan in order to scan your computer for corrupted files that might be the cause behind the PFN_LIST_CORRUPT error. Once it finds any corrupted system files, it will automatically fix them. To run System File Checker, here’s what you have to do:

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Restart your computer after the scan is completed.

Option 3 – Check for any hard disk errors

• On your desktop, right-click on the “This PC” or computer icon and then select Manage to open the Disk Management. Here you get to check your drive’s health.
• Next, click on Disk Management on the left side panel.
• From there, check the state of your drives. If it shows that all your partitions are healthy then it means all is good and that the problem may have something to do with some physical issues with your hard drive.

You might also want to run the CHKDSK utility to help you fix any issues with your hard disk. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

• Wait for the process to be completed and then restart your computer.

Option 4 – Update the Device drivers

Updating the Device drivers can also help you fix the PFN_LIST_CORRUPT Blue Screen error. To do so, follow the steps below.

• Tap the Win + R keys to launch Run.
• Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. If you see a red or yellow sign that shows up against the driver, right-click on the driver and select “Update Driver Software”.
• Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
• Restart your PC and then check if the Blue Screen error is now fixed or not.

Option 5 – Disable OneDrive

The PFN_LIST_CORRUPT error might also be caused by OneDrive. Thus, you have to try disabling this program to resolve the problem.

• Tap the Ctrl + Shift + Esc keys to open the Task Manager.
• Once the Task Manager is open, click on More Details located at the bottom left portion of the window.
• Then go to the Startup tab and select Microsoft OneDrive and then click Disable.

A black screen error inside Windows 11 is a typical screen turning to solid black without any error message. This can be very annoying since it can randomly appear out of nowhere and it will appear while you are using the computer. Worry not, this is not a serious error and we have several solutions for it, so please keep reading and try them as presented in order.

Restart graphic driver

This is the first thing to check if the issue is due to software or driver malfunctioning, there is a shortcut for rebooting graphic driver inside Windows 11. Press WINDOWS + CTRL + SHIFT + B to reboot the graphic driver and see if this fixes the issue. A beep sound should be heard during this process and the screen should turn back to normal.

Check connections

Sometimes the screen can go black due to a faulty connection or cable. If you have it at your hand try a different cable or slightly and gently nudge the existing one to see will screen flicker. If you are on a laptop try gently moving the lid from back to front and pay attention to the screen. If screen flickers or picture returns with this method, cable or connector needs to be replaced.

Clean your computer

The black screen can be because the computer is overheating. If this is the case either fan inside is not working properly or there is a lot of dirt and dust that needs to be removed so airflow can be established again for proper cooling. We have an article on errortools.com on how to properly clean your PC but if you are not technical enough maybe the best solution would be to call someone who is or to take the PC to service for cleaning.

Change The Projection Settings

Press WINDOWS + P to open projection settings, check to see if PC is set to PC screen only. If any other option is selected change it to PC screen only since this can cause random black screen issues.

Uninstall latest updates

If this problem has started to manifest itself during the latest update, go to setting and roll back from the latest update to fix this issue.

Scan system for malware

The black screen can also be caused by various viruses and malware. IF you have anti-virus software, run a full system scan to check it for malware. If you do not have one, download a free one and run a system scan, we recommend Bitdefender.

What is PyLocky ransomware? And how does it execute its attack?

PyLocky ransomware is a file-locking malware created in order to lock important files and demand ransom from victims in exchange for data recovery. This new ransomware uses the .lockymap extension in marking the files it encrypts. It starts to execute its attack by dropping the following malicious payload in the system:

Name: facture_4739149_08.26.2018.exe SHA256:8655f8599b0892d55efc13fea404b520858d01812251b1d25dcf0afb4684dce9 Size: 5.3 MB

After dropping its malicious payload, this crypto-malware connects the infected computer to a remote server where it downloads more malicious files and places them on system folders. It then applies a data gathering module used to gather data about the user and the computer. The malicious files that were downloaded earlier along with the data obtained are used for another module called stealth protection. This allows PyLocky ransomware to execute its attack without detection from any security or antivirus programs installed in the system. It also modifies some registry keys and entries in the Windows Registry such as:

• HKEY_CURRENT_USERControl PanelDesktop
• HKEY_USERS.DEFAULTControl PanelDesktop
• HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRun
• HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun
• HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRunOnce
• HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunOnce

Once all the modifications are carried out, PyLocky ransomware will begin encrypting its targeted files using a sophisticated encryption cipher. Following the encryption, it adds the .lockymap extension to each one of the encrypted files and releases a ransom note named “LOCKY-README.txt” which contains the following content:

“Please be advised: All your files, pictures document and data has been encrypted with Military Grade Encryption RSA ABS-256. Your information is not lost. But Encrypted. In order for you to restore your files, you have to purchase a Decrypter. Follow these steps to restore your files. 1* Download the Tor Browser. ( Just type in google “Download Tor“ 2‘ Browse to URL: http://4wcgqlckaazungm.onion/index.php 3* Purchase the Decryptor to restore your files. It is very simple. If you don’t believe that we can restore your files, then you can restore 1 file of image format for free. Be aware the time is ticking. Price will be doubled every 96 hours so use it wisely. Your unique ID : CAUTION: Please do not try to modify or delete any encrypted file as it will be hard to restore it. SUPPORT: You can contact support to help decrypt your files for you. Click on support at http://4wcgqlckaazungm.onion/index.php”

How does PyLocky ransomware spread over the web?

PyLocky ransomware spreads using malicious spam email campaigns. Creators of this threat embed an infected attachment to spam emails and send them using a spambot. Crooks may even use deceptive tactics to trick you into opening the malware-laden immediately which is something you must not do. Thus, before opening any emails, make sure that you’ve thoroughly checked them. To successfully obliterate PyLocky ransomware from your computer, refer to the removal guide laid out below.

• Step 1: Launch the Task Manager by simply tapping Ctrl + Shift + Esc keys on your keyboard.
• Step 2: Under the Task Manager, go to the Processes tab and look for the process named facture_4739149_08.26.2018.exe and any suspicious-looking process which takes up most of your CPU’s resources and is most likely related to PyLocky ransomware.
• Step 3: After that, close the Task Manager.
• Step 4: Tap Win + R, type in appwiz.cpl and click OK or tap Enter to open Control Panel’s list of installed programs.
• Step 5: Under the list of installed programs, look for PyLocky ransomware or anything similar, and then uninstall it.
• Step 6: Next, close the Control Panel and tap Win + E keys to launch File Explorer.
• Step 7: Navigate to the following locations below and look for PyLocky ransomware’s malicious components such as facture_4739149_08.26.2018.exe and LOCKY-README.txt as well as other suspicious files, then delete all of them.

%TEMP% %WINDIR%System32Tasks %APPDATA%MicrosoftWindowsTemplates %USERPROFILE%Downloads %USERPROFILE%Desktop

• Step 8: Close the File Explorer.
• Step 9: Tap Win + R to open Run and then type in Regedit in the field and tap enter to pull up Windows Registry.
• Step 10: Navigate to the following path:

HKEY_CURRENT_USERControl PanelDesktop HKEY_USERS.DEFAULTControl PanelDesktop HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRun HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionRunOnce HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRunOnce

• Step 11: Delete the registry keys and sub-keys created by PyLocky ransomware.
• Step 12: Close the Registry Editor and empty the Recycle Bin.

Try to recover your encrypted files using the Shadow Volume copies Restoring your encrypted files using Windows Previous Versions feature will only be effective if PyLocky ransomware hasn’t deleted the shadow copies of your files. But still, this is one of the best and free methods there is, so it’s definitely worth a shot. To restore the encrypted file, right-click on it and select Properties, a new window will pop up, then proceed to Previous Versions. It will load the file’s previous version before it was modified. After it loads, select any of the previous versions displayed on the list like the one in the illustration below. And then click the Restore button.