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Fix NTOSKRNL.exe high CPU, Memory & Disk usage

This post will guide you in fixing high CPU, Memory, and Disk usage problems caused by NTOSKRNL.exe. NTOSKRNL stands for “NT Operating System Kernel. This file is a kernel image that is responsible for a lot of systems-based processes such as Hardware Virtualization, Process, and Memory. Aside from that, it is also the one that compresses the old pages of memory that reduces the overall amount of memory being used. If you notice that your computer is running slowly and you find that the NTOSKRNL.exe file is hogging your resources such as disk usage, CPU usage as well as memory usage, then read on as this post will guide you in fixing the problem caused by NTOSKRNL.exe.

Make use of the options given below to resolve the issues caused by NTOSKRNL.exe.

1] Scan your computer for potential malware

There might be a good chance that your computer might be infected with malware. And this malware might be associated with the NTOSKRNL.exe file and hence making it consume a lot of system resources. So, I would really recommend you to make sure that your Antivirus is up to date and then scan your computer with it specifically the C:/Windows/System32 folder because this is the location where the NTOSKRNL.exe file is located.

Option 1 – Put your computer in a Clean Boot State

The first thing you have to do is to put your computer in a Clean Boot State as this can help you in finding any incompatible programs that are causing the problem.

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Once you’ve found any incompatible programs, you need to uninstall them. Refer to the steps below to do so.

  • In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
  • After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
  • From there, look for the concerned program and select it and then uninstall it.

Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

Option 2 – Update or rollback drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Try to run the DISM tool

If the first two options didn’t work, then running the Deployment Imaging and Servicing Management might. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try to stop the Runtime Broker process

The RuntimeBroker.exe or the Runtime Broker process is the one that monitors access to Windows APIs to make sure that the apps do not violate the core security of Windows. This process usually leaves a very small footprint. However, there are times when it consumes more resources than it’s supposed to and does not release memory after the work is done that results in a memory leak. As a result, it affects NTOSKRNL.exe which is why you have to stop the Runtime Broker process. To do so, refer to these steps:

  • Tap the Ctrl + Shift + Esc to open the Task Manager.
  • After opening Task Manager, go to the Processes tab and look for the Runtime Broker process.
  • Once you find it, check if it is using more than 15% of your memory. If it is, then you most likely have an issue with an app installed on your computer.
  • Select the Runtime Broker process and right-click on it and then click on the End Task option to end its process.

Option 5 – Try to run the Performance Troubleshooter

  • Tap the Win + R keys to open the Run dialog box.
  • Type “msdt.exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
  • Then click on Next to get started. Wait until the process is completed.

Option 6 – Try using the Windows Performance Toolkit

You can also use the Windows Performance Toolkit in finding the root cause of the problem. Just refer to the following steps to use this toolkit.

  • Search for “cmd” in the Cortana Search box and click on Command Prompt from the search results to open it.
  • Next, type in the command given below or copy and paste it and then hit Enter:

xperf -on latency -stackwalk profile -buffersize 1024 -MaxFile 256 -FileMode Circular && timeout -1 && xperf -d cpuusage.etl

  • After executing the command, wait for at least 60 seconds and then check the logs of the Windows Performance toolkit which is stored in a file named cpuusage.etl in the folder located at C:/Windows/System32. From there, you should see a list of all the causes of the System Resources being hogged.

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Option 3 – Try to update the Microsoft Photos app

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Option 4 – Try resetting the Photos app

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Option 5 – Try reinstalling the Photos app

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Set-ExecutionPolicy Unrestricted
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Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}
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Common symptoms of this error code include the following:

  • Inability to upgrade for free to Windows 10
  • The appearance of activation error code in the message box

Solution

Restoro box imageError Causes

To understand the cause of this activation error, users will need to understand activation within Windows. Activation is a process that allows Windows to verify that you are upgrading your operating system based on the Microsoft Software Licensing Terms. These terms specify, for instance, the number of devices upon which you can use Windows.

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If you see this error code, “Windows 10 isn’t activated after upgrading for free” proceed to rectify it using manual repair methods below.

Further Information and Manual Repair

To fix this activation error code in Windows 10, users will need to employ at least one manual repair procedure. This process can successfully be completed by non-technical Windows users. However, you may also consider getting assistance from a Windows repair technician if you are not certain you have the requisite skills needed to complete the manual repair tasks below.

The main methods to resolve the error code “Windows 10 isn’t activated after upgrading for free from Windows 7 SPI or Windows 8.1 update” is as follows:

Method One: Manually Activate Windows

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Activating photo viewer

How technically photo viewer is still in the system but not used we will have to make it available again and this we will do by adding some lines in the Windows registry, that being said, open a notepad and paste the following code as it is in it.
Windows Registry Editor Version 5.00 [HKEY_CLASSES_ROOT\jpegfile\shell\open\DropTarget] "Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}" [HKEY_CLASSES_ROOT\pngfile\shell\open\DropTarget] "Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}" [HKEY_CLASSES_ROOT\Applications\photoviewer.dll\shell\open] "MuiVerb"="@photoviewer.dll,-3043" [HKEY_CLASSES_ROOT\Applications\photoviewer.dll\shell\open\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,75,00,\ 6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,22,00,25,\ 00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,\ 25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,68,00,6f,\ 00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,00,68,00,\ 6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,\ 00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,00,77,00,\ 5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,20,00,25,\ 00,31,00,00,00 [HKEY_CLASSES_ROOT\Applications\photoviewer.dll\shell\open\DropTarget] "Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Bitmap] "ImageOptionFlags"=dword:00000001 "FriendlyTypeName"=hex(2):40,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\ 00,46,00,69,00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,\ 77,00,73,00,20,00,50,00,68,00,6f,00,74,00,6f,00,20,00,56,00,69,00,65,00,77,\ 00,65,00,72,00,5c,00,50,00,68,00,6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,\ 65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,33,00,30,00,35,00,36,00,00,\ 00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Bitmap\DefaultIcon] @="%SystemRoot%\\System32\\imageres.dll,-70" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Bitmap\shell\open\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,75,00,\ 6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,22,00,25,\ 00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,\ 25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,68,00,6f,\ 00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,00,68,00,\ 6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,\ 00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,00,77,00,\ 5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,20,00,25,\ 00,31,00,00,00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Bitmap\shell\open\DropTarget] "Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}" [HKEY_CLASSES_ROOT\Applications\photoviewer.dll\shell\print] "NeverDefault"="" [HKEY_CLASSES_ROOT\Applications\photoviewer.dll\shell\print\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,75,00,\ 6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,22,00,25,\ 00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,\ 25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,68,00,6f,\ 00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,00,68,00,\ 6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,\ 00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,00,77,00,\ 5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,20,00,25,\ 00,31,00,00,00 [HKEY_CLASSES_ROOT\Applications\photoviewer.dll\shell\print\DropTarget] "Clsid"="{60fd46de-f830-4894-a628-6fa81bc0190d}" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.JFIF] "EditFlags"=dword:00010000 "ImageOptionFlags"=dword:00000001 "FriendlyTypeName"=hex(2):40,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\ 00,46,00,69,00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,\ 77,00,73,00,20,00,50,00,68,00,6f,00,74,00,6f,00,20,00,56,00,69,00,65,00,77,\ 00,65,00,72,00,5c,00,50,00,68,00,6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,\ 65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,33,00,30,00,35,00,35,00,00,\ 00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.JFIF\DefaultIcon] @="%SystemRoot%\\System32\\imageres.dll,-72" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.JFIF\shell\open] "MuiVerb"=hex(2):40,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,\ 69,00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,\ 00,20,00,50,00,68,00,6f,00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,\ 72,00,5c,00,70,00,68,00,6f,00,74,00,6f,00,76,00,69,00,65,00,77,00,65,00,72,\ 00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,33,00,30,00,34,00,33,00,00,00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.JFIF\shell\open\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,75,00,\ 6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,22,00,25,\ 00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,\ 25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,68,00,6f,\ 00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,00,68,00,\ 6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,\ 00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,00,77,00,\ 5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,20,00,25,\ 00,31,00,00,00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.JFIF\shell\open\DropTarget] "Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Jpeg] "EditFlags"=dword:00010000 "ImageOptionFlags"=dword:00000001 "FriendlyTypeName"=hex(2):40,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\ 00,46,00,69,00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,\ 77,00,73,00,20,00,50,00,68,00,6f,00,74,00,6f,00,20,00,56,00,69,00,65,00,77,\ 00,65,00,72,00,5c,00,50,00,68,00,6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,\ 65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,33,00,30,00,35,00,35,00,00,\ 00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Jpeg\DefaultIcon] @="%SystemRoot%\\System32\\imageres.dll,-72" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Jpeg\shell\open] "MuiVerb"=hex(2):40,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,\ 69,00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,\ 00,20,00,50,00,68,00,6f,00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,\ 72,00,5c,00,70,00,68,00,6f,00,74,00,6f,00,76,00,69,00,65,00,77,00,65,00,72,\ 00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,33,00,30,00,34,00,33,00,00,00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Jpeg\shell\open\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,75,00,\ 6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,22,00,25,\ 00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,\ 25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,68,00,6f,\ 00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,00,68,00,\ 6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,\ 00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,00,77,00,\ 5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,20,00,25,\ 00,31,00,00,00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Jpeg\shell\open\DropTarget] "Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Gif] "ImageOptionFlags"=dword:00000001 "FriendlyTypeName"=hex(2):40,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\ 00,46,00,69,00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,\ 77,00,73,00,20,00,50,00,68,00,6f,00,74,00,6f,00,20,00,56,00,69,00,65,00,77,\ 00,65,00,72,00,5c,00,50,00,68,00,6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,\ 65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,33,00,30,00,35,00,37,00,00,\ 00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Gif\DefaultIcon] @="%SystemRoot%\\System32\\imageres.dll,-83" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Gif\shell\open\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,75,00,\ 6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,22,00,25,\ 00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,\ 25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,68,00,6f,\ 00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,00,68,00,\ 6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,\ 00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,00,77,00,\ 5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,20,00,25,\ 00,31,00,00,00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Gif\shell\open\DropTarget] "Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Png] "ImageOptionFlags"=dword:00000001 "FriendlyTypeName"=hex(2):40,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,\ 00,46,00,69,00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,\ 77,00,73,00,20,00,50,00,68,00,6f,00,74,00,6f,00,20,00,56,00,69,00,65,00,77,\ 00,65,00,72,00,5c,00,50,00,68,00,6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,\ 65,00,72,00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,33,00,30,00,35,00,37,00,00,\ 00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Png\DefaultIcon] @="%SystemRoot%\\System32\\imageres.dll,-71" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Png\shell\open\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,75,00,\ 6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,22,00,25,\ 00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,\ 25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,68,00,6f,\ 00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,00,68,00,\ 6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,\ 00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,00,77,00,\ 5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,20,00,25,\ 00,31,00,00,00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Png\shell\open\DropTarget] "Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Wdp] "EditFlags"=dword:00010000 "ImageOptionFlags"=dword:00000001 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Wdp\DefaultIcon] @="%SystemRoot%\\System32\\wmphoto.dll,-400" [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Wdp\shell\open] "MuiVerb"=hex(2):40,00,25,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,\ 69,00,6c,00,65,00,73,00,25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,\ 00,20,00,50,00,68,00,6f,00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,\ 72,00,5c,00,70,00,68,00,6f,00,74,00,6f,00,76,00,69,00,65,00,77,00,65,00,72,\ 00,2e,00,64,00,6c,00,6c,00,2c,00,2d,00,33,00,30,00,34,00,33,00,00,00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Wdp\shell\open\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,75,00,\ 6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,22,00,25,\ 00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,\ 25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,68,00,6f,\ 00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,00,68,00,\ 6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,\ 00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,00,77,00,\ 5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,20,00,25,\ 00,31,00,00,00 [HKEY_CLASSES_ROOT\PhotoViewer.FileAssoc.Wdp\shell\open\DropTarget] "Clsid"="{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}" [HKEY_CLASSES_ROOT\SystemFileAssociations\image\shell\Image Preview\command] @=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,74,00,25,\ 00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,72,00,75,00,\ 6e,00,64,00,6c,00,6c,00,33,00,32,00,2e,00,65,00,78,00,65,00,20,00,22,00,25,\ 00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,46,00,69,00,6c,00,65,00,73,00,\ 25,00,5c,00,57,00,69,00,6e,00,64,00,6f,00,77,00,73,00,20,00,50,00,68,00,6f,\ 00,74,00,6f,00,20,00,56,00,69,00,65,00,77,00,65,00,72,00,5c,00,50,00,68,00,\ 6f,00,74,00,6f,00,56,00,69,00,65,00,77,00,65,00,72,00,2e,00,64,00,6c,00,6c,\ 00,22,00,2c,00,20,00,49,00,6d,00,61,00,67,00,65,00,56,00,69,00,65,00,77,00,\ 5f,00,46,00,75,00,6c,00,6c,00,73,00,63,00,72,00,65,00,65,00,6e,00,20,00,25,\ 00,31,00,00,00 [HKEY_CLASSES_ROOT\SystemFileAssociations\image\shell\Image Preview\DropTarget] "{FFE2A43C-56B9-4bf5-9A79-CC6D4285608A}"="" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Photo Viewer\Capabilities] "ApplicationDescription"="@%ProgramFiles%\\Windows Photo Viewer\\photoviewer.dll,-3069" "ApplicationName"="@%ProgramFiles%\\Windows Photo Viewer\\photoviewer.dll,-3009" [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Photo Viewer\Capabilities\FileAssociations] ".cr2"="PhotoViewer.FileAssoc.Tiff" ".jpg"="PhotoViewer.FileAssoc.Jpeg" ".wdp"="PhotoViewer.FileAssoc.Wdp" ".jfif"="PhotoViewer.FileAssoc.JFIF" ".dib"="PhotoViewer.FileAssoc.Bitmap" ".png"="PhotoViewer.FileAssoc.Png" ".jxr"="PhotoViewer.FileAssoc.Wdp" ".bmp"="PhotoViewer.FileAssoc.Bitmap" ".jpe"="PhotoViewer.FileAssoc.Jpeg" ".jpeg"="PhotoViewer.FileAssoc.Jpeg" ".gif"="PhotoViewer.FileAssoc.Gif" ".tif"="PhotoViewer.FileAssoc.Tiff" ".tiff"="PhotoViewer.FileAssoc.Tiff"
Yup, that is a lot of keys and settings but you are almost done. Once you have pasted text into your new notepad document save it but as .REG, you can name it however you want but it has to be .REG extension. Once the file is saved double click on it to merge it into the Windows registry. You might need to turn off UAC for this operation (check our tutorial on this topic) and accept warning messages but once it is done you should now have an old photo viewer as a choice for your default viewing application. All you have to do now is to go to settings and go to default apps, under photo viewer you should see your current default viewing application, probably photos, click on it to see options and choose photo viewer and exit the Settings menu, and you're done.
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What to do if you can’t find Recycle Bin
The Recycle Bin is undeniably an important place to make files ready for deletion. To put it simply, it assumes some importance but there are times when it displays an unpredictable behavior. For instance, it just suddenly goes missing and even Cortana is unable to find it. A lot of users have experienced the missing Recycle Bin issue in their Windows 10 computers. If you are one of these users, you might have wondered where the Recycle Bin icon has gone and how you can get it back. Worry not, as this post will provide you a couple of options you can try to bring back Recycle Bin in your Windows 10 computer. Follow the given options below to get started.

Option 1 – Try to restore Recycle Bin

It could be that you have disabled the Recycle Bin by accident which is why Windows was not able to show it on your desktop. To restore Recycle Bin, follow these steps:
  • First, click on the Start button and select Settings.
  • Next, select the Personalization setting and then select Themes from the left pane.
  • After that, click on the “Desktop icon settings” link under the “Related Settings” heading. This will display a list of icons in the Desktop Icons window.
  • From there, make sure that you check the checkbox for “Recycle Bin” to make it appear on your Desktop screen once again.

Option 2 – Try to recreate the Recycle Bin

If the first option didn’t work, then it could be that Recycle Bin might have been deleted which is why you fail to restore it. And to resolve this problem, you need to recreate Recycle Bin. Refer to the following steps to do so:
  • You need to launch the Windows File Explorer first and go to the View tab.
  • From this tab, select Options and click on the drop-down arrow and then select the “Change folder and search option”.
  • Afterward, switch to the View tab when the Folder Options window appears on your screen and select the “Show hidden files, folders, and drives” option.
  • And then unmark the checkbox next to the “Hide protected operating system files (Recommended)” option and click on both the Apply and OK buttons, respectively.
  • Next, go back to the File Explorer and click on “This PC” located on the left bar and go to the C: drive.
  • From there, you will find a file named “$Recycle.Bin” located at the top.
  • Open this folder to access its contents and you should see the Recycle Bin icon located at the top.
  • After that, right-click on the Recycle Bin icon and click on the “Send To” option and then click on “Desktop (create shortcut)”.
  • It will then confirm and recreate the Recycle Bin icon on your Desktop screen.
Note: Even though this icon is quite similar to the original one, it actually differs from it. The difference is that you won’t see if fill up when you delete files and you can’t simply empty it by right-clicking on the shortcut. On the other hand, you can still drag items into it just like with the original one. So when you want to empty the content of the newly restored Recycle Bin, you just have to double-click on the shortcut and right-click on the recycle bin in the window that appears, and select the “Empty Recycle Bin” option. In addition, now that you’ve set up the Recycle Bin shortcut, you have to re-activate the “Hide protected operating system files” to keep the important files and folders in your computer hidden.

Option 3 – Try to repair the Recycle Bin

If both the first two options failed to restore the missing Recycle Bin, then you can try repairing it instead. There are times when the Recycle Bin is removed from the Desktop screen due to some corrupted Windows system files. To fix these corrupted system files, you can run the DISM tool. This tool is known to repair potentially corrupted files in your system as having them could also system issues like the missing Recycle Bin. To repair these corrupted system files, you can run the DISM commands:
  • Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
  • After that, input each one of the commands listed below sequentially to execute them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-Image /RestoreHealth
  • Once you’ve executed the commands given above, restart your computer and check if the problem is now fixed.

Option 4 – Make sure that you are not in Tablet Mode

Since Windows 10 is designed to work on both desktop and mobile devices, it could be that your computer has slipped into Tablet Mode which explains why you’re not seeing the Recycle Bin. To check if your computer is really in Tablet Mode, follow these steps:
  • Go to the Start menu and select Settings.
  • Next, select the System setting and from the left pane select the Tablet Mode.
  • From there, make sure that the buttons next to the options given below are set to the off position:
    • Hide app icons on the taskbar in tablet mode
    • Automatically hide the taskbar in tablet mode
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Fix Windows Update Error 0x8000FFFF
If you are running Windows Update on your Windows 10 computer and you suddenly encounter error code 0x8000FFFF, E_UNEXPECTED – Unexpected failure then read on as this post will give you a couple of suggestions to resolve this problem. Note that you can encounter this error not only on Windows Update but also on Microsoft Store apps at times. Follow the options given below to fix error code 0x8000FFFF, E_UNEXPECTED – Unexpected failure error on your Windows 10 PC.

Option 1 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.
  • Right-click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterward, try opening Microsoft Store again.

Option 2 – Check the Cryptographic Service

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter or click OK to open Services.
  • From the list of Services, look for the Cryptographic Service. Then right-click on it and select Properties from the context menu.
  • After that, check if the service is started by checking the Service status. If it is started, click on the Stop button to stop the service and if it is already stopped, leave it as it is, at least for now.
  • Next, make sure that the Startup type menu in the Service’s properties is set to Automatic before you go on.
  • Now confirm any dialog boxes that may appear as you set the Startup type and then click on the Start button located in the middle before you exit Properties.

Option 3 – Delete the contents in the Software Distribution folder and Catroot2 folder

  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.

Option 4 – Check the Root Permissions

You might also want to check the permissions on the root of C: and make sure that “BUILTINUsers have read access because if it doesn’t, then no wonder why you’re getting the error code 0x8000FFFF.

Option 5 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation Tool to make a bootable drive.
  • After making the bootable drive, you need to plug it into your computer and then reboot.
  • Next, tap the F10 or Esc key to open the boot options.
  • Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.

Option 6 – Try installing the updates in a Clean Boot State

It could be that some third-party application is the one that’s causing the problem so it’s best if you put your computer in a Clean Boot state. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows app again.
Note: If you are able to install the app without any trouble at all then it means that the error is caused by some third-party application in your computer. You need to look for the culprit and uninstall it once you found it.

Option 7 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like error code 0x8000FFFF. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.
Read More
Fix Origin Error when loading the webpage
If you encounter a blank page with an error message saying, “Origin Error” when you try to load a webpage, then this post will surely help you resolve this error. As you can see, this error is a very uncommon one and it is not about the popular game known as Origin where all you have to do is reinstall the client. Although this error message is a very uncommon one, you will see a blank page with a message saying, “Origin Error” when you attempt to load a webpage. To fix this error, this post will provide you some potential fixes that might help. Follow the fixes given below carefully and see which one fixes the problem.

Option 1 – Use Ctrl + F5 keys to clear browser cache

The first thing you can try is to “Hard Refresh” to clear the cache of your browsers. You can do that by using the Ctrl + F5 keys on your keyboard. On the other hand, you can also clear the cache manually for Chrome, Edge, and Firefox.

Option 2 – Remove the Proxy

You might also want to try removing the Proxy as it could also help you in fixing the Origin error. Here’s how you can do it:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 3 – Try to flush the DNS, reset Winsock and the TCP/IP

You might also want to flush the DNS and reset Winsock as well as reset TCP/IP as it could help in fixing the Origin error. To do so, refer to these steps:
  • Click the Start button and type in “command prompt” in the field.
  • From the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
  • After opening Command Prompt, you have to type each one of the commands listed below. Just make sure that after you type each command, you hit Enter
    • ipconfig /release
    • ipconfig /all
    • ipconfig /flushdns
    • ipconfig /renew
    • netsh int ip set dns
    • netsh winsock reset
After you key in the commands listed above, the DNS cache will be flushed and the Winsock, as well as the TCP/IP, will reset.
  • Now restart your computer and open Google Chrome then try opening the website you were trying to open earlier.

Option 4 – Try using Google Public DNS

You might want to try changing your current DNS to the Google Public DNS. All you have to do is change the DNS settings explicitly on your operating system by using the DNS IP addresses. Here’s are the steps to do that:
  • The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
  • Next, click on the “Change Adapter Settings” option.
  • After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
  • Right-click on your network connection and click on Properties.
  • Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
  • After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
  • Type in “8.8.8” and “8.8.4.4” and click OK and exit.
Read More
Windows got stuck on Preparing Windows screen
You might have experienced a situation when you restarted your Windows 10 PC after an upgrade and you tried logging into your account but only a screen with a message saying, “Preparing Windows”. If the screen only stays that way, this indicates that Windows 10 is trying to complete the upgrade or waiting for some files to load up so that you can use your account. Some users also reported that when they tried logging into their accounts, they also get the same message on their screens. To resolve this issue, read on as this post will show you what you can do if your Windows 10 PC is stuck on the “Preparing Windows” screen. A lot of users have tried logging back into their account once more but to no avail as the same screen still greets them. And even when they tried the Ctrl + Alt + Del combo, it still didn’t work. This only goes to show that your account might somehow be corrupted.

Option 1 – Try booting your PC into Safe Mode

The first thing you can do to resolve the issue is to try booting your computer into Safe Mode and then log in using an Admin account. If it seems like your admin account has caused the problem, you need to create an admin account first and then log in after you reboot into the account and then log off. After that, restart your PC normally and check if the problem’s resolved or not. If not, refer to the next given option below.

Option 2 – Try to repair your corrupted profile via Registry

In this second option, you can try to repair the corrupted profile using the Registry but before you proceed, make sure to create a System Restore Point and then follow the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “regedit” in the field and hit Enter or click OK to open the Registry Editor.
  • Next, go to this registry key: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList
  • Once you’ve opened the registry key, you should see a list of all the user profiles on your computer. Now click on each S-1-5 folder and look for the “ProfileImagePath” entry and double-click on it to check which user account it is related to. You will see a path like “CUsersACK” where “ACK” is the username.
  • You should know which among the user account is corrupted. Just look for a key named “RefCount” and change its Value data to “0” and click OK. And if it isn’t available, simply right-click on the right pane and create it.
  • After that, double click on the key named “State” and make sure that the Value data is “0” and click OK.
  • Exit the Registry Editor and restart your computer to apply the changes made.

Option 3 – Try running the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be the cause why your screen is stuck at “Preparing Windows”. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 4 – Try to repair hard disk errors using the Chkdsk utility

You can also run the Chkdsk utility to resolve the problem. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the Chkdsk utility comes in. The Chkdsk utility repairs hard drive errors that might be causing the problem.
  • Open Command Prompt with admin privileges.
  • After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them.
  • chkntfs /t
  • chkntfs /t:10
Read More
Fix igfxem.exe application error in Windows 10
When you get an igfxem.exe error in Windows, it is not really clear what does this means, usually, Windows throw us some code or we get a DLL error, rarely we get an EXE error. So what does this error means? Intel Graphics Executable Main Module, shortly called as IgfxEM module is a part of the Windows operating system. When you run Microsoft .NET Framework applications that use the AS/400 Data Queue ActiveX control (Mseigdq.dll) to read from and to write to IBM iSeries (AS/400) data queues, you may experience this error. In order to overcome this error and cope with it try the following things:

  1. Increase Virtual Memory

    Go to the Start Menu and click on Settings. Type performance. Choose Adjust the appearance and performance of Windows. In the new window, go to the Advanced tab and under the Virtual memory section, click on Change. At the bottom of the new window, check what the Recommended value is and how it compares to Currently allocated. If the current setting is significantly less than the recommended, uncheck the Automatically manage paging file size for all drives box at the top of the same windows and then click on Custom size. Enter the Recommended value in the Initial Size box, and a larger figure in the Maximum size box. Click OK to save the new settings.

  2. Download and update .NET framework

    Go to the Microsoft website and download the latest .NET framework. Once the download is complete, install the package following onscreen instructions.

  3. Reinstall INTEL graphic drivers

    Go to the intel website and download the latest graphic drivers for your graphic card model. Once the download is complete, install the package following onscreen instructions.

  4. Run SCF scan

    If all else fails, run command prompt and inside type sfc /scannow
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