Fixing the No such interface supported

If you are trying to run Windows Upgrade on your Windows 10 computer but suddenly interrupted by the error 0x800F081E – 0x20003, worry not for this post will guide you on how you can fix this Windows Upgrade error. This particular Windows Upgrade error is a Windows status code for CBS_E_NOT_APPLICABLE which indicates that some of the update requirements are missing or the files that are installed are already of a higher version compared to the ones that are still pending. In most cases, this error occurs when you try to upgrade to earlier versions of the Windows 10 N edition to a later version. Here’s the full content of the error message:

“0x800f081E-0x20003, The installation failed in the SECOND_BOOT phase with an error during BOOT operation”

In case you don’t know, Microsoft distributes special “N” editions of Windows in Europe and the “KN” editions in Korea. These editions are the same as the standard editions of Windows except that they do not have the Windows Media Player as well as the multimedia playback features. Thus, when the Windows Upgrade fails with the error code and error message and it doesn’t provide much information as to why the update couldn’t be installed, there is something you can do about it to fix the error. Since Windows uses generic error codes and so if you see the error code 0x800f081e, you have to check the error log first. For more details, follow the instructions laid out below. Step_1: You need to navigate to C:$WINDOWS.~BTSourcesPanther and from there look for the text file named “setuperr.log” and open it with a text viewer/editor program like Notepad. Step_2: After opening the setuperr.log file, you should see content that’s similar to this:

C:WINDOWSSoftwareDistributionDownload80b2677d6e15a2a206625bb25a7124feamd64_Microsoft-Windows-MediaPlayer-Package~~AMD64~~10.0.17134.1. Error: 0x800F081E 2019-09-10 20:26:57, Error SP Operation failed: Add [1] package C:WINDOWSSoftwareDistributionDownload80b2677d6e15a2a206625bb25a7124feamd64_Microsoft-Windows-MediaPlayer-Package~~AMD64~~10.0.17134.1. Error: 0x800F081E[gle=0x000000b7]

Note: From the content above, it is clear that the Windows Upgrade failed due to complete due to the Windows Media Player. It could be that the log file may contain other error messages and other error codes and if you see the error code 0x800f081e from the list, then you need to uninstall the Media Feature Pack. Step_3: You have to uninstall the Media Feature Pack.

• Tap the Win + R keys to launch the Run dialog box and type “optionalfeatures.exe” in the field and hit Enter to open the Windows Features wizard.
• Next, you need to wait until the list of Windows Features populates and then click on the + sign to collapse the folder of the Media Features.
• After that, uncheck the “Windows Media Player” option from the Media Features folder.
• Now click on the Yes and OK buttons to save the changes made and then close the Windows Features dialog box.
• Restart your computer and boot, try to run the Windows Upgrade process again, and check if the error is fixed or not.

Note: If the installation has been successfully completed, you have to go back to the Windows Features and enable the Windows Media Player again. And if you are using the Windows 10 N Edition, then you can just download and install the latest version of the Media Feature Pack for your Windows 10 N edition. On the other hand, running the built-in Windows Update troubleshooter could also help you resolve any Windows Update-related problems, including the error 0x800F081E – 0x20003. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button.

Upgrading your Windows 10 computer does not always go smoothly and you often encounter not just one but various errors so, in this post, we are going to cover several Windows 10 upgrade errors such as 80240020, 8007002C, 80246007, 80070004. All these upgrade errors are related to the Windows Update folder. Thus, you need to clear the Software Distribution folder, repair the System Image and fix System Health in order to resolve all these Windows 10 Upgrade errors. Before you get started on the steps to resolve these tons of errors, you have to disable your security program for the meantime, disconnect your peripherals, remove USBs connected to your PC and then make sure that your PC is connected to the main power supply. Once you have everything covered, carefully follow the options given below.

Option 1 – Delete Windows 10 Update Files in the SoftwareDistribution folder

The Software Distribution folder in the Windows operating system is a folder that can be found in the Windows directory and is used to store files temporarily which might be required to install the Windows Update on your PC. Thus, it is required by the Windows Update and maintained by WUAgent. A lot of users tried deleting the files in this folder to fix the problem and so far it has worked. Like them, you can try clearing the Windows Update cache by simply deleting the contents of the folder named “SoftwareDistribution” since Windows apparently can’t clear and re-download the update contents once they are corrupted. Thus, deleting the contents of this folder will make Windows download the contents again which will fix the problem. To do that, follow the steps below.

• Open the WinX Menu.
• From there, open Command Prompt as admin.
• Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net stop bits

• After entering these commands, it will stop the Windows Update Service and the Background Intelligent Transfer Service.
• Next, go to the C:\Windows\SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
• Once all the contents in the Software Distribution folder are deleted, restart your PC and then go back to Command Prompt and input the following commands again.

net start wuauserv net start bits

Since the folder has already been flushed, it will be populated afresh the instant your restart your computer and open Windows Update.

• Now Open Settings and check for Windows Updates. Windows 10 should begin the download right away.

Option 2 – Try using the DISM tool

Running the DISM Tool helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Note: If it happens that the Windows Update client is broken, you need to run the following command to repair it then restart your PC and click on Update once again.

DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess

Note: The Windows Upgrade error, with error code 80240020 is an expected error message that happens when the upgrade requires customer user action. Thus, you need to do the following steps to resolve this particular Windows Upgrade error.

• Tap the Win + R keys to open the Run dialog box.
• Then type “regedit” in the field and hit Enter to open the Registry Editor.
• After that, navigate to this registry key: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionWindowsUpdate
• Now right click on WindowsUpdate located in the left pane and then create a new key and name it as “OSUpgrade”
• Next, right-click in an empty space in the left pane and create a new DWORD and name it “AllowOSUpgrade” and enter “1” as its value.

Option 3 – Try running the Windows Update in a Clean Boot State.

Putting your PC in a Clean Boot state can also help you install Windows Updates or Upgrades without any trouble because, during this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to install the Windows Updates or upgrade again.

If you suddenly encountered Error Code 0xc1900130 while trying to update your Windows 10 computer, read on for this post will help you fix the problem. This kind of Windows Update error may occur when the network connection between the Windows Update server and the client machine is interrupted and the install can’t continue since the instance hash was not found. In such cases, you will see the following error message in Settings:

“Failed install attempt – 0xc1900130”

Here are the technical details of the error:

“Error Code: 0XC1900130 Message: MOSETUP_E_INSTALL_HASH_MISSING Description: The install cannot continue because the instance hash was not found.”

If you are currently facing this problem when you tried to install a Feature Update, you might have to check your internet connection and then try to install the Windows Update again. However, if it didn’t work, then you can refer to each one of the given options below to fix the error.

Option 1 – Reset the Windows Update components

If by any chance that the second option didn’t work, resetting the Windows Update components could also help you resolve the problem. How? Refer to the following steps:

• Open Command Prompt with admin privileges.
• After that, type each one of the following commands and hit Enter after you key in one after the other.
  • net stop wuauserv
  • net stop cryptsvc
  • net stop bits
  • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.

• After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
  • ren C:WindowsSoftwareDistribution SoftwareDistribution.old
  • ren C:WindowsSystem32catroot2 Catroot2.old
• Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
  • net start wuauserv
  • net start cryptsvc
  • net start bits
  • net start msiserver
• Close Command Prompt and reboot your PC.

Option 2 – Try configuring the Windows Update-related Services

• Tap the Win + R keys to open the Run dialog box.
• Then type “cmd” in the field and tap Enter to open an elevated Command Prompt.
• Next, execute the following commands. Note that you have to type and enter each command one after the other.
  • SC config wuauserv start= auto
  • SC config bits start= auto
  • SC config cryptsvc start= auto
  • SC config trustedinstaller start= auto
• The commands you executed will make sure that the Windows Update-related services are available. Once it’s done, restart your computer and see if the Windows Update error is now fixed.

Option 3 – Try downloading and installing the Windows Updates manually

Windows Upgrade Error Code 0xc1900130 might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:

• Go to Settings and from there go to Update and Security > View Update History.
• Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
• After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.

Note: You can also use the Microsoft Update Catalog, a service from Microsoft that provides a list of software updates that can be distributed over a corporate network. With the help of this service, it can be easier for you to find Microsoft software updates, drivers as well as fixes.

Option 4 – Try to run the Windows Update troubleshooter

Windows 10 have various troubleshooters that can help you resolve many system issues. So if you’re dealing with Windows Update errors like Error Code 0xc1900130, you can run the Windows Update troubleshooter to resolve it. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 5 – Try to flush the DNS cache

You could also try to flush the DNS cache as it might fix the problem. To do so, follow these steps:

• Right-click on the Start button and click on Command Prompt (administrator) so you can pull up an elevated Command Prompt.
• After that, execute the following command to flush the DNS cache

ipconfig /flushdns

• Next, restart your PC and check if the problem’s fixed.

Note: You might also check your internet connection or reboot your router or plug out and then plug in your Ethernet connection manually to verify the reliability of your internet connection since intermittent connection could also cause Windows Update errors like Error Code 0xc1900130.

Spying via some malicious app on the target phone is not a new thing but it can be very uncomfortable and even against the law in some countries.

Infecting the target phone can be done in various ways, another person can intentionally download and install applications on it, and you can install them via some phishing attacks or by an online scam. Once installed this piece of software presents a very serious invasion of privacy since it can track text messages, track phone location in real-time, record calls in real-time, eavesdrop on calls, take control of the camera and microphone, and many other applications.

Here are some common symptoms of mobile phones infected with spyware.

Symptoms of spyware

Random reboots
Slow performance
Strange text messages
Overheating
Unusual high data usage
Non-familiar apps in the app list
The fast drain of the battery
Long shutdown time
Strange interference and sounds during calls
Signs of activity during standby mode

If your phone exhibits any of these symptoms you might have a spyware app installed and running on it.

Common spy apps

There are many apps that have been designed to spy on people that can be downloaded in the app store or on Google Play today. Most of these spyware apps are aimed at parents wanting to keep an eye on and protect their children. However, these can be used by anyone in order to spy on a target person via their phone.

Below is a list of common apps that can be used to spy on you. Many spyware apps require a phone to be ‘jailbroken’ or ‘rooted’ before being installed, this is when the phone’s operating system is changed to allow the phone to become unlocked and customizable.

mSpy : An undetectable spying app for iOS devices. It can be used to read your chats, see your location, view your email, check your call history, record your keystrokes, and more.

Spyera : This app requires rooted and jail-broken iPhones to work. It can go undetected and monitors phone calls and your call history. It even allows call recording and eavesdropping on live calls.

Flexispy : Flexispy prides itself as the #1 phone monitor for parents and can monitor everything from calls to social texts.

Umobix : This powerful spyware app has a dashboard that allows users to easily monitor someone’s location, calls, texts, keystrokes, all major social media, and more. You can detect Umobix because it heats up the infected phone and greatly affects the battery life of the infected device.

Ikey Monitor : Although it requires the device to be rooted for Android or jailbroken for iPhones, this spy app captures keystrokes, passwords, and screenshots, allows for call recording and supports multiple languages.

Clevguard : Available for both iOS and Android, Clevguard allows users to track GPS and Wi-Fi locations, capture screenshots remotely, and more. Due to a recent update, the spy app drains the target phone’s battery significantly.

Remove spyware from your phone

If any of the beforementioned apps are present on your phone you need to remove them right away.

Go to your phone settings and remove the malicious applications, then download some protection suite and scan the whole phone for any other trace of software remains or other malware apps.

When you try to open a website but instead encounter an “Access Denied, You don’t have permission to access on this server” error message along with the ULR which you aren’t able to access with a reference number, then it is most likely caused by some network-related issue in your browser. Note that this error mostly occurs on Firefox browsers. The “Access Denied” error appears when your Mozilla Firefox browser uses a different proxy setting or VPN instead of what’s really set on your Windows 10 PC. Thus, when a website detected that there is something wrong with your browser cookies or your network, it blocks you which is why you can’t open it. To resolve this error, here are some suggestions you can try. And if you got the same error message on a different browser, you can still follow the possible solutions given below.

Option 1 – Try clearing everything about the website

• Open your browser and tap the Ctrl + H keys on your keyboard.
• After that, look for the listing of the website from your browser history and right-click on it.
• Then select the “Forget about this site” option. This will get rid of all the data such as browsing history, cache, cookies, and passwords. Thus, if you have a password saved or other important data of the website, you have to save it first before you tap the Ctrl + H keys.

Option 2 – Try disabling the VPN

As pointed out earlier, if you are using VPN, this could be the reason why you’re getting the “Access Denied” error so the most obvious thing to do is for you to turn off the VPN and try to run the Windows Update once more. And if you use a VPN software that works using their software, you can just completely exit or log-off from its account. On the other hand, if you are using a built-in Windows 10 VPN, you can simply turn it off or delete all the settings you have created there.

Option 3 – Uninstall the VPN service you are using or use a different provider

If you disabling the VPN service worked in fixing the “Access Denied” error, you might want to uninstall it. As mentioned, website administrator blocks IP ranges if they notice any malicious activities and because of this, your IP address might fall into the banned range even if you didn’t do anything at all. To uninstall the VPN service, follow the steps below.

• Tap the Win + R keys to open the Run dialog box
• Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
• From there, look for the VPN service you are using, select it and then click on Uninstall to remove it.
• After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.

Option 4 – Try disabling the proxy server for your LAN

If your PC was just attacked by some adware or malware as of late, it is possible that it has changed the network settings in the system and might display spam advertisements. Thus, you have to disable the proxy server for your LAN. To do that, refer to these steps:

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

SmartScreen is a cloud-based anti-phishing and anti-malware component that’s come packed in all Windows 8 (8.1) and Windows 10 versions. This security component is also used in several browsers and programs like Internet Explorer, Microsoft Edge and Outlook.com. Although this program is quite useful, there’ve been reports that SmartScreen is apparently blocking Microsoft’s own apps from opening. According to some users, they only get the “Windows SmartScreen can’t be reached right now” error message every time they try to open apps from the built-in Windows suite like Photos, Mail, Alarms, Maps, etc. Whenever Windows SmartScreen is either down or unreachable on an end-user PC, your computer won’t be able to download anything in both official and unofficial channels. This error might be due to a corrupted Windows account, or it could be that SmartScreen is disabled from the Windows Defender Security Center or it might be down due to an MS issue. In addition, the error might also be caused by a proxy entry.

Option 1 – Make sure that SmartScreen is enabled

Before anything else, the first thing you must do is to check if SmartScreen is even enabled as it might be the reason why you’re getting the error. You can verify this by simply going to the Windows Defender Security Center. To do so, follow the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “ms-settings:windowsdefender” in the field and hit Enter to open the Windows Defender Security Center.
• After that, click on the Open Windows Defender Security Center button located under Windows Security.
• Then click on App & browser control.
• From there, make sure that the Check apps and files toggle is set to Warn and then check the same thing for Microsoft Edge and SmartScreen for Microsoft Store apps.
• If it turns out that SmartScreen is indeed disabled, you have to restart your computer after making some changes and then check if the issue is fixed upon the next startup.

Option 2 – Check if SmartScreen is down for maintenance

Another possible reason why SmartScreen is not working is that it might be scheduled for maintenance. When SmartScreen is scheduled for maintenance, it will become unreachable for a lot of users at the same time and so before you go over unnecessary troubleshooting steps, you need to verify if SmartScreen is down for maintenance or not.

Option 3 – Try to disable the proxy server

If applicable, you can try to disable the proxy server to fix SmartScreen. There are some users who reported that they’ve fixed the problem after they’ve disabled the use of a proxy server using the built-in way. In some instances, certain proxy servers can interfere with the SmartScreen component and cause it to become unusable. However, if you are not using a proxy server, just skip this option and proceed to the next one, otherwise, follow the steps below to disable the proxy server.

• Tap the Win + R keys to open the Run dialog box.
• Next, type “ms-settings:network-proxy” in the field and hit Enter to open the Proxy tab under Settings.
• After that, scroll down to the Manual proxy setup and make sure that the toggle button of the “Use a proxy server” option is turned off.
• Now restart your PC and check if the problem is fixed upon the next startup.

Option 4 – Try to create a new Windows user account

There are some users who were able to fix the problem by simply creating a new Windows user account. Although this solution will make you lose a couple of settings enforced through your user account, it’s actually effective in circumventing the “Windows SmartScreen can’t be reached right now” error. To create a new Windows user account, here’s what you have to do:

• Tap the Win + R keys to open the Run dialog box.
• And then type “ms-settings:otherusers” in the field and hit Enter to open the Family & other people tab under the Accounts menu.
• After that, click on the “Add someone else to this PC” option and then click on “I don’t have this person’s sign-in information.
• Next, insert the user credentials like emails, password, birth date, etc., and then click Next. Take note that if you want to create a new local user account, just click on Add a user without a Microsoft account.
• After you’re done creating the new Windows user account, click the start icon and then click the account icon and choose to Sign out.
• After you’re logged in, check if SmartScreen now works properly or not.

Error Code 0xc004f050 – What is it?

Error code 0xc004f050 refers to a problem with activating the Windows key. The problem appears when you try to activate a copy of Windows by using Windows Activation wizard. This happens when the system becomes unstable and critical system files start missing. Though Windows 10 is a free upgrade for Windows 7/Windows 8/Windows 8.1 users, the activation error is still an issue. If you already had Windows 7/Windows 8/Windows 8.1 activated and did an upgrade successfully, then there should be no problem. This Problem Occurs only when you do a clean install.

Symptoms

When you try to activate a copy of Windows Vista or Windows 7 by using the Windows Activation wizard, you receive an error similar to the one below:

An error has occurred Code: 0xC004F050 Description: The Software Licensing Service reported that the product key is invalid

Solution

Error Causes

• This causes due to an invalid product key.
• This problem may occur if the license validity interval has expired, or if the license is not signed correctly.
• Error Code 0xc004f050 occurs when the system becomes unstable and critical system files start missing.
• Improper way of installing, deletion of some very important system files, misconfigured system files, etc. may also cause this error.
• When you do a clean install, it wipes everything from the Primary Drive and after the install, windows can't find the Hardware ID which is used to verify your license.
• For Windows 7, Windows Server 2008, and Windows Vista-based computers, this error may occur if you have entered the key for a beta version of the operating system while using the released version of the operating system.

Further Information and Manual Repair

This error is not something that can be fixed in seconds but will require some time and technical knowledge.

Method 1:

Re-insert the product key by using the Change Product Key tool:

1. Click Start, click Computer, and then click System properties on the toolbar.
2. In the Windows activation section, click Change product key.
3. If you are prompted for an administrator password, type the password or click Continue.
4. In the Product key box, type the product key, and then click Next.
5. Follow the steps in the Windows Activation Wizard to complete the activation process.

Method 2:

Activate Windows by using the automated telephone system:

1. Click Start, and then click Computer.
2. Click System properties on the toolbar, and then click Click here to activate Windows now in the Windows activation
3. If you are prompted for an administrative password, type it and click Continue.
4. Click Show me other ways to Activate.
5. Click Use the automated phone system and follow the instructions.

Method 3:

1. Clean install Windows 7/Windows 8/Windows 8.1 using the installation disk and activate your copy.
2. Now, download all the updates to see the Windows 10 Upgrade notification or download Windows Media Creation Tool and use the option Upgrade this PC to get Windows 10 right away.
3. Once the upgrade is done, check the Activation Status. It will be fully activated as it should be. The Error code 0xc004f050 should not appear anymore.

If you want to get rid of the old Windows installation folder, then use the Windows Media Creation Tool to create a Flash Drive. Clean Install Windows 10. Now, every time when it asks for a product key, skip it. After installation is complete, Windows will automatically identify and activate your Copy. NOTE: Clean Install will make Sure you cannot roll back to your previous Windows 7 or Windows 8. So do it only if you are confident of using Windows 10 from here on. To verify the Windows activation status, follow these steps:

• Click the Start button, and then click Computer.
• Click System properties on the toolbar, and then view the activation status in the Windows activation section.

The GDI32.DLL is a DLL (Dynamic Link Library) file that was developed by Microsoft. It is an essential file of the Windows OS as it contains instructions and information for exe files to follow. These DLL files also use to store the various procedures and codes for the Windows programs. It is considered an essential component of Windows because it ensures that all the programs on Windows are operating properly. So, if the gdi32.dll not found on your computer, then it can negatively impact your computer and the associated programs. Though DLL files used to be so efficient and convenient, they are extremely vulnerable to errors and issues.

1. Perform SFC scan

   Press ⊞ WINDOWS + X to open the Windows menu From the menu choose command prompt (admin) In command prompt type sfc /scannow and press ENTER Leave the computer for the operation to be completed and Reboot your computer

2. Run DISM

   Press ⊞ WINDOWS + X to open the Windows menu From the menu choose command prompt (admin) in command prompt type: DISM.exe /Online /Cleanup-image /Restorehealth and press ENTER wait for the process to be finished and Reboot your computer

3. Update device driver

   Go to your manufacturer's website and update drivers for your components with the latest versions.

4. Update Windows

   If you have an update ready for Windows, update it and see if this will remove the error

5. Scan computer for malware

   Perform a full PC scan for malware to see if this is causing issues with the GDI32.DLL error.

6. Download file

   One solution is to download a file from the official site and place it in the corresponding folder.

7. Perform System restore

   Rollback system restore before the issue happened and your Windows will be working as intended

Recently, a number of Windows 10 users reported that they were not able to use Cortana properly because it wasn’t able to connect to the internet. According to these users, Cortana won’t connect to the internet even when their internet connection is stable. According to security experts, this issue is confirmed to occur only with Microsoft accounts. This problem might have something to do with a proxy server that interferes with Cortana. There were reports that this issue was caused by a proxy that was filtering the network connection which also happens to interfere with Cortana’s ability to adapt search results and queries based on the user’s location. It could also be caused by some glitch in the home network or your Microsoft account information is inconsistent or your Microsoft account has to be verified. Here are some suggestions that could help fix the connection issue in Cortana, just start with the first one and work your way down until you encounter an option that fixes the problem.

Option 1 – Restart or reset your modem or router

The first thing you can try is restarting or resetting your modem or router. All you have to do is unplug the power cable of the modem and then plug it back in after a few seconds. You could also use the reset button of the modem at the back if it is one. But before you press the reset button, keep in mind that it will erase all the connection credentials and it will be set back to its default settings. After rebooting the network, you can restart your computer to force your modem or router to reassign an IP address to your computer.

Option 2 – Restart Cortana

Restarting Cortana can help you resolve the issue.

• To restart Cortana, open the Task Manager, right-click on Cortana and select the “End process” option.
• Then go to the File tab and select “Run new task”.
• After that, type in “cortana.exe” and press Enter to restart the process.

Option 3 – Try to remove Proxy

Removing the Proxy might also help you in fixing the connection issue in Cortana. Here’s how you can do it:

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 4 – Open another app that uses a Microsoft account

This might seem like an odd fix, however, a couple of users tried doing this and it worked for them as it allowed Cortana to connect to the internet again. In this option, you just have to launch another app that uses your Microsoft account information in the same way as Cortana, for instance, the Store app. Once you open the app, a prompt should appear along with a dialog box that allows you to update your Microsoft account with the information required. After that, restart your computer and check if Cortana is now able to connect to the internet or not.

Option 5 – Verify your Microsoft account

In some cases, Cortana might not be able to connect to the internet because your Microsoft account is no longer verified. This usually happens when you use a two-step authentication system with your Microsoft account. To verify it, just open Settings and click on Accounts. After that, check if you have a Verify hyperlink under your Microsoft account or not then click on Verify. Afterward, follow the next on-screen prompts to verify your Microsoft account. Once your account is verified, restart your computer.

Option 6 – Reset Cortana settings

• Open Cortana and go to the Settings section where you’ll see the “Turning off Cortana clears what Cortana knows on this device, but won’t delete anything from the Notebook. After Cortana is off, you can decide what you’d like to do with anything still stored in the cloud” option. Turn this option off.
• Restart your PC.
• After your computer boots, launch Cortana again and check.