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Setup has failed to determine install choices

Running the Windows Setup does not always go smoothly as you could encounter some errors along the way. One of these errors is the “Something happened, Setup has failed to determine supported install choices” error. The only given option in such cases is to click the Close button and exit the setup.

This kind of error in Windows setup can occur when you try to downgrade to the previous version of Windows using the built-in mechanism. This error could be caused by a corrupted image or it is also possible that the set of files are incomplete. Aside from that, it could also be due to compatibility issues or that the module used to downgrade the Windows operating system is not configured properly. To fix this error, you have to run the Windows Setup program in compatibility mode so that you can downgrade Windows. You could also use the image for the lower version of Windows that’s available on the official site of Microsoft. But before you do any of these, make sure that you’re logged in as an administrator.

To fix the “Something happened, Setup has failed to determine supported install choices” error, follow the given options below sequentially.

Option 1 – Try to run the Installer of the downgraded version in Compatibility Mode

This is the first thing you can try to resolve the issue instead of going right ahead on making a bootable device. So if you are downgrading Windows, you can try to run the installer in the compatibility mode for that specific Windows version.

  • Look for the setup file.
  • Once you find it, right-click on it and select Properties from the context menu.
  • After that, go to the Compatibility tab and mark the checkbox for “Run this program in compatibility mode for:” and from the drop-down list, select either Windows 7 or Windows 8.
  • You also have to check the “Run as administrator” option.
  • Now click the Apply button and then click OK to save the changes made and check if it has resolved the issue or not.

Option 2 – Try to troubleshoot compatibility

This option is almost the same as the first one except it is an alternative way of fixing the “Setup has failed to determine supported install choices” error in case the first one didn’t work. In this option, you will troubleshoot the compatibility issue.

  • Look for the setup file.
  • Then right-click on it and select the “Troubleshoot compatibility” from the context menu.
  • After that, click on the “Try recommended setting” option. Once the process is done, the error message should be gone.

Option 3 – Run the DISM tool

You can run the DISM tool as well to help fix the error code 0x80244022 during Windows Update. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.

  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Try using the image from the official site of Microsoft

If none of the options given above worked, you can try to use the image from Microsoft’s official site. This would help, especially if the error is caused by a corrupted image or image folder with incomplete files.

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Mobile Hotspot does not show up or detected
As you know, the Mobile Hotspot feature is used to share the internet connection with other devices using Wi-Fi signals. These Wi-Fi signals are later caught by other devices using their Wi-Fi and then the internet connection is shared once they are connected. However, recently, some users reported that their devices weren’t able to see the Wi-Fi network even if their Wi-Fi is on. This kind of problem could be caused by several factors but one of the main ones include the frequency at which the Wi-Fi network is being broadcasted. If you are one of the users who are currently facing this problem, read on as this post will guide you on what you can do if the Mobile Hotspot or Wi-Fi connection does not show up or is not detected on your Windows 10 device. In most cases, there are only two frequencies at which a Wi-Fi network is broadcasted. They are broadcasted either at 2.4 GHz and 5 GHz. The ones that are broadcasted at 5 GHz need specific hardware since it is a newer technology compared to the ones at 2.4 GHz. There are several other pieces of equipment as well as electrical appliances that operate at 2.4 GHz that includes microwaves as well which causes disruption in the signal strength of the Wi-Fi network. Moreover, aside from signal interruption, this issue with the mobile hotspot might also have something to do with the network-related drivers in your computer. Thus, to fix the problem, here are some suggestions you should follow.

Option 1 – Try toggling the Network band or the frequency at which the Wi-Fi network is broadcasted

  • First, open the Windows 10 Settings app and then navigate to Network & Internet > Mobile hotspot.
  • From there, click on the Edit button located under the Network name, Network password, and Network band.
  • After that, set the Network band to be at 2.4 GHz and then click on the Save button.
  • Once done, restart the Mobile hotspot in your Windows 10 device as well as the Wi-Fi connection of the device that’s trying to connect to the hotspot.

Option 2 – Try running the Network Adapter Troubleshooter

If the first option didn’t work, you might also want to run the Network Adapter Troubleshooter. You can use it to troubleshoot the problem with the Mobile hotspot, to run it, follow these steps:
  • Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.

Option 3 – Try updating the Network adapter driver

As mentioned, the problem could also be due to the network-related drivers. So it probably might be the reason why you’re mobile hotspot did not appear or was not detected. That’s why it is recommended that you update the Network adapter driver and to do it, refer to these instructions: Follow the steps below to update your Network Adapter Driver:
  • Tap the Win + R keys to launch the Run window and then type in the “MSC” command and hit Enter to open the Device Manager window.
  • From there, expand the list of all the network drives and update each one of them.
  • Restart your PC and see if it helped in fixing the issue with the mobile hotspot.
Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.
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iPhone Connects/Disconnects When Plugged In
If you own an iPhone, iPad, or iPod you might be aware of the phenomenon of connecting and disconnecting your device. In one moment device is connected and then it somehow loses connection and you have to plug in back again to be recognized. In this troubleshooting guide, we will address ways to eliminate this issue and to connect and have your devices working properly. We will go from the most common ones to the most uncommon so it is advisable to try solutions in order to how they are presented.
  1. Check cable

    The most common issue with this kind of behavior comes from a broken cable if you have the opportunity try another working cable to see if the device will behave differently. If everything is working fine with another cable, the issue is in the previous cable.
  2. Check USB ports and Cable Jack

    Usually, it is a cable issue, but it can also be a USB jack on cable or even a USB port on a PC, try putting the jack into another port to see if this will solve the issue.
  3. Check device settings

    From updates on your device comes a change of setting about privacy which can reflect on connection with the computer. In order to eliminate this, you will need to reset your device. Go to device settings and go to general Scroll down until you find the reset section and go into it In the reset, section click on reset location and privacy You will have to authenticate using your pin/passcode in order to complete the reset function Enter your passcode (or use any other authentication method you have chosen) and you can now reset the Location and Privacy settings. Click on reset Connect the device to PC and choose trust this device
  4. Update iTunes

    Outdated iTunes can also be a problem with this particular issue. Go to the apple website and download the latest version of iTunes or updating it via apple updater.
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Disable Windows print spooler in PowerShell
The third time is charm saying goes but not when we are talking about Microsoft. Print spooler is again in focus, in a bad way. This is the third print spooler vulnerability to emerge in just five weeks. While a critical flaw was originally identified and patched in June, a similar flaw came to light shortly after and was subsequently patched (with mixed success). print spoolerMicrosoft is once again advising its customers to disable Windows print spooler after a new vulnerability that allows hackers to execute malicious code on machines has emerged. While a patch fixing the flaw will be released in due course, the most effective workaround currently on the table is to stop and disable the print spooler service entirely.
"An elevation of privilege vulnerability exists when the Windows Print Spooler service improperly performs privileged file operations. An attacker who successfully exploited this vulnerability could run arbitrary code with SYSTEM privileges. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights."

Stop this service right away or you are risking a potential attack.

  1. Press ⊞ WINDOWS + X to open the hidden menu
  2. Click on Power Shell (admin)
  3. In Power Shell type in the following command to check if spool service is running: Get-Service -Name Spooler followed by ENTER
  4. If spooler service is running type in the next command to stop it: Stop-Service -Name Spooler –Force and press ENTER
  5. Then follow with this command to disable it at startup: Set-Service -Name Spooler -StartupType Disabled followed with ENTER
That’s it, we hope a patch will come soon for all the people that are using network printing and indeed need this service running in order to do work.
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Microsoft Office Windows 11 edition
Microsoft has officially announced details about the newest upgrades to its office 365 suite moving forward along with its new OS release. It seems that Microsoft has listened to its user base and feedback since Word, Excel, and PowerPoint are getting much-needed redesign taking into account many suggestions from the community. The new office should feel more like an application suite guiding focus on the interconnection of applications themselves providing users with a much more natural experience of using them.

The new office features so far

From Microsoft themselves:
“This Office visual refresh is based on feedback from customers who asked for a more natural and consistent experience within and between your applications, specifically on Windows. With this update, we deliver an intuitive, coherent, and familiar user interface, using the Fluent Design principles, across all your applications: Word, Excel, PowerPoint, OneNote, Outlook, Access, Project, Publisher, and Visio. We aligned this visual refresh with the design of Windows 11 to provide seamless experiences on your PC.”
It is always refreshing to hear when a company listens to its user base and actually does what is needed instead of trying to invent the wheel.

office appsHow to switch

Since beta is already rolling and if you have an active 365 subscription to office suite visual refresh will be automatically available to all Office insiders running beta channel builds. It can be turned on and off using the coming soon feature in the top right corner of the menu in any application. Just click on the megaphone icon to open the coming soon pane and apply settings to all office apps. Note that The Coming Soon feature is not available in Access, Project, Publisher, or Visio. If you turn on the visual refresh in any of the 4 apps mentioned above (Work Excel, PowerPoint, or OneNote), it will also be available in these 4 apps.

Difference themselves

The Home tab menu still has a familiar look with a few tweaks. For example, accessing frequently used Word commands will be a lot easier. By navigating to Designer > Show Quick Access Toolbar, users can add a customizable shortcut ribbon to Word that houses conveniently placed options. Also, the office will not match your Windows operating system color theme so if you have a dark theme enabled, the office will also have a dark color theme. Color palettes are more neutral, corners are a bit softer but customizable ribbons are a win here for me.

office dark modeConclusion

There was not much said other than visual upgrades and small tweaks that were supposed to make your life easier but then again Windows 11 itself is in the same boat. I am not sure if this is a great update offering just some visual tweaks and focus on workflow mechanics or just being plain lazy and trying to cash in visuals as a completely new product.
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There is No Sleep Option in Power Menu
If the Sleep option is missing from the Power Menu then this could be caused by the power settings, local group policy configuration, etc. in your computer. Based on the reports of users who experience the same problem, the issue occurred after they’ve updated or upgraded their Windows 10 computers. As you know, the sleep mode is quite useful in certain cases and is utilized by most users. If you put your computer in sleep mode, it actually minimizes the power usage of your computer while at the same time keeps your current session running. So if sleep mode is suddenly missing, then that could be a problem but worry not for this post will give you possible fixes to resolve the issue. Make sure to follow each one of them carefully to achieve good results.

Option 1 – Check the Power settings

As mentioned, one of the reasons why the Sleep option is missing could be the power settings in your computer. To check this possibility, make sure that you’ve enabled the sleep mode in the Power options setting window. How? Refer to these steps:
  • First, go to the Start menu, and from there open Control Panel.
  • Next, set the View by Large icons and select the Power Options.
  • After that, click on the “Choose what the power buttons do” option on the left-hand side.
  • Then click on the “Change settings that are currently unavailable” option and make sure that Sleep is checked under the Shutdown settings.
  • Afterward, click on Save changes.

Option 2 – Modify the Local Group Policy

If the Power setting isn’t the cause of the problem, then you might want to check the Local Group Policy and modify it. There is a dedicated policy for showing the sleep option in the power menu and if this policy is disabled, then it’s no wonder why you don’t see the sleep option in the power menu. To change this policy, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
  • Next, navigate to this path: Computer Configuration -> Administrative Templates -> Windows Components -> File Explorer
  • Look for the “Show sleep in the power options menu” option from the right-hand side pane and double click on it.
  • Now change it to Enabled and click on the Apply and OK buttons to save the changes made and restart your computer.

Option 3 – Try to turn on Standby

Standby, also known as InstantGo, is a feature in Windows 8 and 10 that allows users to maintain network connectivity after a computer has been put into sleep mode. Thus, if this feature is disabled, it can cause the Sleep option to disappear from the power menu. To turn it on, follow these steps:
  • Tap the Win + R keys to open Run.
  • And type “Regedit” in the field and tap Enter to open the Registry Editor.
  • Next, navigate to this path: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPower
  • From this path, look for the “CsEnabled” key on the right-hand side of the pane and double-click on it.
  • Set its value to “1” and click OK to save the changes made.
  • Now reboot your PC.
Note: If you were not able to find the CsEnabled key, then this indicates that your computer does not support the Standby feature. And if that’s the case, proceed to the next given option below.

Option 4 – Try to install a Video Card driver

On the other hand, some users reported that the problem was caused by the video card driver. And if your computer lacks the video adapter driver, it can also cause the same problem. Windows 10 typically install the video card driver on its own, however, there are rare cases when it doesn’t which is why you have to do it yourself manually. All you have to do is go to your manufacturer’s website and look for the video card driver, download it and then install it. Once you’ve installed the video card driver, reboot your computer and check if it has fixed the problem.
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Telnet not recognized as internal/external
In case you don’t know, a teletype network, also known as Telnet, is a protocol that is meant for internet or LAN communication which is used primarily to control other computers effortlessly. And it is available as a command-line utility in Windows and helps users in opening a command-line interface for the remote computer. However, a lot of users have reported an error that states, “Telnet is not recognized as an internal or external command, operable program, or batch file” when you try to use it. If you are one of these users, then you’ve come to the right place as this post will guide you on how to fix this error in Windows 10. This kind of error means that the Telnet utility is not installed on your computer but Telnet is a default feature in Windows 10 so the protocol mainly is not enabled yet. The Telnet client is disabled by default in Windows 10 and to fix this error, you can try to enable the Telnet Client via Programs and Features or try to install Telnet using an elevated Command Prompt.

Option 1 – Try to enable the Telnet Client via Programs and Features

The first thing you can do is to enable the Telnet client using Programs and Features since it is disabled by default. To do that, follow the steps below.
  • Tap the Win + R keys to open the Run dialog box and type “appwiz.cpl” in the field and hit Enter to open the Programs and Features window.
  • Next, select the “Turn Windows features on or off” from the options given on the left-hand side.
  • After that, look for the Telnet client from the list and check the checkbox next to it and then click on OK to save the changes made.
  • Now restart your computer.

Option 2 – Try to install Telnet via an elevated Command Prompt

If enabling the Telnet client using Programs and Features didn’t work, then you can try to do it using Command Prompt instead. To get started, follow the steps given below.
  • In the Windows Search bar, type “command prompt” in the field and right-click on Command Prompt from the search results, and select the “Run as administrator” option.
  • Next, execute this command to enable the Telnet client: dism /online /Enable-Feature /FeatureName:TelnetClient
  • Once the command has been executed, close the Command Prompt and restart your computer.
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Fix Feature Update failed, error 0x8007000e
In every task carried out in the Windows 10 operating system, some of them don’t go smoothly and it could encounter a couple of errors along the way. One of these errors you could encounter is the Windows Update error code 0x8007000e. This particular error was reported to occur a lot when downloading and installing a Feature update via Windows Updates. And recently, it has been reported to occur a couple of times for the Windows 10 1903 May 2019 update. According to security experts, this error could be caused by a lack of memory or disk space as well as issues in the Windows Update mechanism. Whatever the cause is, troubleshooting this problem shouldn’t be hard as this post will give you some potential fixes you can check out. To fix this error, here are some options you need to consider:

Option 1 – Clear up temporary or junk files

The error could be caused by some temporary or junk files in your computer and so you need to clear them up to fix the problem. You can achieve that using the Storage Sense feature.
  • Open Setting > System > Storage from the WinX Menu.
  • From there, you will see a list of all the local and connected storage devices along with the details on the free space. Make sure that Storage Sense is on.
  • Next, find a link that says “Free Up Space” and click it to open.
  • After that, a screen which is the built-in program in Windows 10 will appear and will scan your computer for the following junk files so you can free up disk space:
    • Windows Upgrade Log Files
    • System created Windows Error Reporting Files
    • Thumbnails
    • Temporary Internet Files
    • Previous Windows Installation Files
    • Delivery Optimisation Files
    • DirectX Shader Cache
  • Choose the files you want to get rid of and then click on the remove files option. Note that you’ll have an idea of the total size as you select any of the junk files listed above.
  • Now go to the “Free Up Space Now” section and click the Clear Now button. This will get rid of all the temporary or junk files in your computer and should hopefully fix the Windows Update error 0x8007000e.

Option 2 – Reset the Windows Update components

If by any chance that the second option didn’t work, resetting the Windows Update components could also help you resolve the problem. How? Refer to the following steps:
  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 3 – Try configuring the Windows Update-related Services

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “cmd” in the field and tap Enter to open an elevated Command Prompt.
  • Next, execute the following commands. Note that you have to type and enter each the command one after the other.
    • SC config wuauserv start= auto
    • SC config bits start= auto
    • SC config cryptsvc start= auto
    • SC config trustedinstaller start= auto
  • The commands you executed will make sure that the Windows Update-related services are available. Once it’s done, restart your computer and see if the Windows Update error is now fixed.

Option 4 – Try running the Windows Update troubleshooter

Windows 10 have various troubleshooters that can help you resolve many system issues. So if you’re dealing with Windows Update errors like Error 0x8007000e, you can run the Windows Update troubleshooter to resolve it. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 5 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation tool to make a bootable drive.
  • After making the bootable drive, you need to plug it in your computer and then reboot.
  • Next, tap the F10 or Esc key to open the boot options.
  • Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.
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New toys in new PowerToys for Windows
A new update to popular Microsoft PowerToys has brought a few new features that are aimed at speeding up the workflow. PowerToysThe first new feature that was slid in is Always on top utility. With this cool utility, you can keep the window as the name suggests, always on top of other windows. To enable this cool feature all you have to do is press the key combination of ⊞ WINDOWS + CTRL + T and an active window will be now always on top of all other windows. To reverse and unlock this window from being always on top just press key combination again. A second new feature is a really great one and my favorite thing to happen in power toys. Often we are making the search in our browsers to find stuff, things, maybe some explanations, information, etc. The newest update in power toys brings this to a whole new dimension. While you are on PC you just simply need to type ?? followed by questions like: ?? When doctor strange 2 is coming out and that will launch your default browser with your chosen search engine and provide you with the answer. Third and final thing is G-code support in the file explorer preview pane and thumbnails, meaning that if you work with CNC equipment you can now have a thumbnail preview of the code itself inside File Explorer. And that’s it for now, thank you for coming and reading, Take care and I hope to see you next time.
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A Quick Guide to Fixing Ntdll.dll Error Code

Ntdll.dll Error - What is it?

Ntdll.dll is a type of DLL (Dynamic Link Library) error. DLL errors are some of the most common but complicated errors to troubleshoot and resolve by PC users. The Ntdll.dll error message is displayed in the following formats:
  • "STOP: 0xC0000221 unknown hard error C:WinntSystem32Ntdll.dll
  • "NTDLL.DLL Error!"
  • "STOP: C0000221 unknown hard error SystemRootSystem32ntdll.dll"
  • "[PROGRAM NAME] caused a fault in module NTDLL.DLL at [ANY ADDRESS]"
  • "AppName: [PROGRAM NAME] ModName: ntdll.dll"
  • "Crash caused in ntdll.dll!"
  • "Unhandled exception at [ANY ADDRESS] (NTDLL.DLL)"
You may come across the ‘Ntdll.dll error’ pop-up either when you try to run a program or after using it or while the program is running. It may also appear when Windows starts or shutdowns or even during Windows installation.

Solution

Restoro box imageError Causes

The Ntdll.dll error code can be triggered due to numerous reasons such as:
  • DLL file corruption due to hard drive bad entries
  • Missing DLL files
  • Corrupt hardware drivers
  • Viruses
  • DLL file misconfiguration
It is recommended to resolve this error code immediately on your PC to avoid inconvenience and serious PC damages like program lockouts, system failure, freeze, and crash

Further Information and Manual Repair

All the causes for ‘Ntdll.dll’ are linked with the registry. The registry is the main database of your system. It saves all the activities and files on your PC including the important data file and unnecessary files such as the junk files, temporary internet files, and obsolete files, files of the programs installed, bad entries, invalid registry keys, and cookies. These files take up also hard drive space thereby causing dll file damage, disk fragmentation, and data overload. Ntdll.dll error may also occur to due viral infection and malware attack. There are 2 ways to resolve the Ntdll.dll error. One is to install 2 separate tools, the registry cleaner, and antivirus, and run them separately to scan for errors. This option is time-consuming and running an antivirus can also slow down the speed of your computer. Therefore we recommend that you opt for the second alternative that is to download Restoro.

Why Restoro.

  • This is an advanced, innovative, and multi-functional PC repair tool embedded with several powerful PC repair utilities like a registry cleaner, an antivirus, and a system optimizer. This is a one-stop solution for all your PC errors.
  • It is user-friendly, safe, efficient, and compatible with all Windows versions. The registry cleaning feature scans for all registry issues.
  • It wipes out all the unnecessary files from the hard drive, repairs the damaged dll files, and restores the registry, thereby resolving the Ntdll.dll error code right away.
  • The privacy error utility functions like an antivirus. It detects and removes all the malicious software like viruses, malware, Trojans, and spyware. Simultaneously, the system optimizer feature boosts the PC speed.
Click here to download Restoro and resolve the Ntdll.dll error on your PC today!
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Microsoft Surface Dial fails to pair with PC
One of the most interesting innovations that were released by Microsoft is the Surface Dial. This only goes to show that Microsoft is very competent not just in hardware but in overall innovation. Although it’s quite a piece of technology and as far as the consensus is concerned, it works pretty well, there are still some issues encountered by users. One of the particular issues experienced by users is that the Surface Dial fails to pair with every Windows 10 PC. At a time of writing, it is still not clear what the cause of the problem really is. However, their possible solutions are provided in this post that might help you resolve the problem. Before you get started troubleshooting the problem, make sure that there are two AAA batteries fitted inside properly.

Option 1 – Check if your PC supports Bluetooth 4.0 LE

In case you don’t know, the Surface Dial only works with the Windows 10 Anniversary Update and later PCs that support Bluetooth 4.0 LE. Thus, you have to check if this is supported or not before you troubleshoot further.
  • Tap the Win + R keys on your keyboard to open the Run dialog box.
  • Next, type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
  • From there, click on Bluetooth and select “Microsoft Bluetooth LE Enumerator” from the drop-down menu. However, if it is not there, then it simply means that your computer does not support this standard which is most likely why you were unable to pair with other Windows 10 PCs. On the other hand, if you were able to see it, then proceed to the next troubleshooting steps below.

Option 2 – Check if Bluetooth is on

The next thing you have to do is to check if Bluetooth is turned on. As you know, the Surface Dial connects to your computer using Bluetooth and so you need to check if it’s really on or not. Aside from that, you also have to verify pairing.
  • Tap the Win + I keys to open Windows Settings.
  • Next, select Devices from the menu and click on Bluetooth.
  • After that, make sure that the toggle switch for Bluetooth is turned on.
  • Now all you have to do is to verify pairing by pressing and holding the pairing button located beside the batteries and then wait for a few seconds until the Bluetooth light begins to flash.
  • Then go back to the Bluetooth section and click on Bluetooth or other devices.
  • From there, click on Add Bluetooth and select Surface Dial.
  • Follow the next instructions on the screen and click on Done once everything is completed. That should fix the problem.

Option 3 – Check if Surface Dial is connected to another PC

If you think that connecting a Bluetooth device to two different PCs at the same time is wise, then think again as it does not really bode well for the overall user experience. Thus, you need to disconnect the Surface Dial from the system that you are currently using. On the other hand, if everything fails, then it’s most likely that the Bluetooth adapter is the one at fault. So you may have to get a third-party device that connects to your system via USB and then see if it works or not.
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