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No usable free extent could be found

One of the most useful and efficient command-line disk management tools is the DISKPART utility. It can be used to manage, delete or create new hard drive partitions. However, despite its efficiency, there are still times it could face some errors like the “No usable free extent could be found”. You can encounter this error when you create a partition. This error could be due to insufficient disk space which is why it is not able to carry out the operation. It is also possible that the disk is not recognized by the system. And since there are only four recognized primary partitions, when you try creating a fifth one, you will get this error. In addition, this error could also occur if the disk has been partitioned using the MBR disk partitioning format.

To fix the “No usable free extent could be found” error, here are some suggestions you can follow.

Option 1 – Free up disk space using Storage Sense

The error could be caused by insufficient disk space in your computer and so you need to free up disk space using Storage Sense to fix the problem.

  • Open Setting > System > Storage from the WinX Menu.
  • From there, you will see a list of all the local and connected storage devices along with the details on the free space. Make sure that Storage Sense is on.
  • Next, find a link that says “Free Up Space” and click it to open.
  • After that, a screen which is the built-in program in Windows 10 will appear and will scan your computer for the following junk files so you can free up disk space:
    • Windows Upgrade Log Files
    • The system created Windows Error Reporting Files
    • Thumbnails
    • Temporary Internet Files
    • Previous Windows Installation Files
    • Delivery Optimisation Files
    • DirectX Shader Cache
  • Choose the files you want to get rid of and then click on the remove files option. Note that you’ll have an idea of the total size as you select any of the junk files listed above.
  • Now go to the “Free Up Space Now” section and click the Clear Now button. This will get rid of all the temporary or junk files in your computer and should hopefully fix Error 1310.

Note: You can also run the Disk Cleanup tool to free up disk space.

Option 2 – Try to run DISKPART in Command Prompt with administrator permissions

The next thing you can do to resolve the error is to run the DISKPART utility with admin privileges.

  • In the Start Search, type “command prompt” and from the search results that appear, look for Command Prompt.
  • Once you found it, right-click on it and select the “Run as administrator” option.
  • After that, try to execute the Diskpart operation once again. Note that you also have to specify different size & offset values for the partitioning and then see if you still encounter the same error.

Option 3 – Try to execute the DISKPART clean command

The next thing you can try is to execute the clean command in DISKPART to fix any issues in the disk.

  • Open Command Prompt with admin privileges.
  • Then execute this command: diskpart
  • The command you entered will initiate the DISKPART utility. Now execute this second command to view all the disk connects or all the partitions on those disks formed: list disk
  • After that, you need to select one command depending on the list command you executed and then execute this third command: select disk #
  • The third command you just executed will select the disk or partition you want to select. Now execute this fourth command: clean
  • The command you entered will remove all the volumes or partitions formatting the disk in focus.
  • Once it’s done, try to carry out the DISKPART operation you were trying to execute.

Option 4 – Try to update the USB drivers

Outdated USB drivers can also be the reason why you’re getting the error. Thus, you must update them from time to time. You can install the latest version of the USB driver for your system. But you need to check the manufacturer’s website or guidelines to update the driver according to your system. If it happens that the drivers might not be compatible with the version of the system your laptop is using which is unlikely, you can run the driver software in Compatibility Mode in that kind of situation. To update your USB drivers, follow these steps:

  • Tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, look for the USB Serial Bus controllers from the list of device drivers displayed. If you see a red or yellow sign that shows up against the driver, right-click on the driver’s name and select “Update Driver Software”. And if you find any “Unknown device”, you need to update it as well.
  • Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.

Option 5 – Run the Hardware and Devices troubleshooter or the USB troubleshooter

You can find the Hardware and Devices troubleshooter under the Troubleshooters section of the Windows Settings panel on your Windows 10 PC. You can use this troubleshooter to fix common hardware and external device-related issues without exerting too much effort. If you don’t know where to find it, follow these steps:

  • Tap the Win + I keys to open the Windows Settings.
  • Next, navigate to Update & Security > Troubleshoot.
  • You should see the option for Hardware and Devices on your right-hand side where you can also find the “Rub the troubleshooter” button – click on it to get started.
  • Follow the next on-screen instructions to fix the basic issues of common hardware and external device.

Note: If you want to, you can also use the USB Troubleshooter to fix the problem just go back to the Troubleshoot page where you can find it.

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Proton Drive, privacy-first cloud storage

In 2014 Proton mail started as an end-to-end encrypted email service offering secure and private email services. Proton mail is still live and going with the same dedication to privacy and security but the company has expanded its offering into cloud storage drive services.

Starting as a public beta at the end of 2020, Proton Drive is keeping its privacy and security policy philosophy with the new service. Proton Drive is the newest service besides Proton Calendar, Proton VPN, and Proton Mail.

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Drive has end-to-end encryption for everything on it including files themselves, filenames, folder structure, folder names, extensions, and file sizes. This means that you and only you can access your files. Servers are located in Geneva, Switzerland and they are under Swiss privacy laws making sure that your files are protected. Proton services in general are all open source so anyone can take a look at them to be sure that nothing is lurking under the hood. For now, sync is done either via the android app or web interface but the desktop client will come soon since currently, it is under development.

Sadly free plan of Proton Drive will give you only 1GB of storage which is much less than other services and sadly payments plans are also not so jaw-dropping going for $4 USD per month for a 200GB plan or with Proton ultimate subscription that will set you $10 behind but you will get 500GB of drive storage. Of course, if you value privacy for your files these options are good but if you do not mind that part other services have much better options.

All in all Proton Drive is a great cloud storage solution if you need privacy and well worth the investment. With the ultimate subscription, you will get enough space for most people and company needs with other services and guaranteed privacy and security, on the other hand, if you just need a large amount of cloud storage not caring too much about privacy other options are better.

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Can’t download anything on your Windows PC
Recently, a number of users reported that they weren’t able to download anything from the internet after they’ve updated their Windows 10 computers. This kind of problem occurs because of some Internet options settings located in the Control Panel. Based on the reports, this issue has been known to occur in all kinds of browsers and not only on Microsoft Edge. Not being able to download anything from the internet is a huge problem since almost everything is wrapped around the internet. To resolve this problem, here are some suggestions that you can try.

Option 1 – Temporarily disable Firewall and third-party antivirus

Firewall and antivirus programs are known to block files the instant it detects a threat to the system. However, there are some cases when it can also block a file even when it’s a safe one. Thus, your antivirus or firewall programs might be the reason why you can’t download anything on your Windows 10 computer. To isolate the issue, you need to temporarily disable both the Firewall and antivirus programs and then check if you can now download anything from the internet. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.

Option 2 – Try changing the Internet Options settings

According to users, changing the Internet Options settings helped them resolve the problem. There are times when the drive location in your Internet Options settings is not the system drive, chances are, it will cause the error to pop up which is why you need to make sure that it’s correct.
  • Go to Control Panel and search for Internet Options and open it.
  • Next, go to the General tab and click on Settings.
  • From there, check if the drive location is “C:”. If it is, close the window, otherwise, click on the “Move folder…” option, and then select your preferred folder under drive C: and click OK.
  • Now restart your computer and check if changing the Internet Options settings helped in fixing the problem.

Option 3 – Try clearing browser data

There are instances when browser data can cause issues in downloading files online. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of error. Follow the steps below to clear the data in your browser.
  • Open your Google Chrome browser.
  • After that, tap the Ctrl + H keys. Doing so will open a new panel that allows you to delete the browsing history and other data in your browser.
  • Now select every checkbox that you see and click on the Clear browsing data button.
  • Then restart your Chrome browser and check if you can now open any website or not.

Option 4 – Get rid of any conflicting browser extensions

  • Open Chrome and press Alt + F keys.
  • Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
  • Click the Recycle bin and select Remove.
  • Restart Chrome and press Alt + F keys again.
  • Proceed to On Startup and mark Open a specific page or set of pages.
  • To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.

Option 5 – Try to remove Proxy

Removing the Proxy might also help you in fixing the connection issue in Cortana. Here’s how you can do it:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 6 – Try reinstalling your browser

If none of the options given above worked in fixing the problem, you can try to reinstall your browser. There are times when the browser wasn’t installed properly which can cause several issues like not being able to download anything from the web. Thus, reinstall your browser and see if that helps.
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Blinking or Flashing Desktop After login - Windows 10 Upgrade

Blinking or Flashing Desktop After login - What does it mean?

Upon updating to Windows 10, some users might encounter a blinking or flashing desktop after logging in. This will result in a repetitive restarting of explorer or you won’t be able to make the start menu and shortcut keys work. In addition, the network icon might not appear in your taskbar as well. Other Windows 10 error messages include error code 0xc000021a.

Solution

Restoro box imageError Causes

Your blinking or flashing desktop after logging in might be the result of problems with the bushell.dll shell extension, which is a part of the Norton Security Suite. Another possible cause for this annoying problem is an issue with your display driver since not all systems will use the same display driver and will depend on what graphics card you use.

Further Information and Manual Repair

In fixing the bothersome blinking or flashing desktop after logging in problem, you can do a manual repair method to address the root problem. You need to be familiar with the Windows command line to successfully go through the process. However, if you are not knowledgeable or confident enough to do this on your own, it would be best to seek help from a professional. Or, you might want to consider using an automated tool to solve the issue.

You need to identify first what’s causing the blinking or flashing of your desktop after login to properly address the issue. The following methods can be done if your issue is caused by bushell.dll shell extension issue:

Method One: Forcefully Terminate Process

  1. Press on Ctrl+Alt+Del then select Task manager
  2. Start a Command Prompt as an administrator by choosing the File menu then Run New Task.
  3. Type exe. Make sure to tick the checkbox “Create this task with administrative privileges.”

NOTE: Text input is most probably affected by the explorer restarts so you might need to repeatedly type some letters or to carefully input texts.

  1. In the Command Prompt, type taskkill /f /im explorer.exe. This will stop the blinking or flashing.
  2. Type cd “Program Files” afterward, type dir /s bushell.dll to locate where the dll is. (For example, purposes, use c:\program files\Norton Security Suite\Engine6422.5.2.15 as the location)
  3. If the dll file is not found, you can try repeating step 5 but this time, use “Program Files (x86)” However, you can proceed with the next step if you already located where the bushell.dll is.
  4. Type cd ”c:\program files\Norton Security Suite\Engine 6422.5.2.15” to change the name of the directory you found the dll in.
  5. Type ren bushell.dll bushell-crash.dll
  6. Restart now the system by typing shutdown /r /f /t o in the command line.

Method Two: Uninstall Programs

  1. Log out then go to the sign in screen
  2. Press the Shift key as you simultaneously click on the Power button on the screen.
  3. Continue pressing on the Shift key as you click
  4. Continue pressing on the Shift key as you wait for the Advanced Recovery Options menu to appear.
  5. Once the Advance Recovery Options menu appears, click on Troubleshoot then select Advanced options.
  6. Click on the Startup Settings then select
  7. Boot on Safe Mode by pressing 4 on your keyboard.
  8. Log in then press Windows key + X.
  9. Select the Device Manager then expand Display Adapter.
  10. On your Display Adapter, right-click then select
  11. Exit Device Manager
  12. If in case you also have an older Antivirus utility, you should uninstall it as well.
  13. Restart

NOTE: You might need to download the latest Video Driver on a working computer. Save it in a thumb drive then copy and install it on your computer. If in case there is no native Windows 10 driver, you can also download the latest Windows 7 or Windows 8.1 video driver. Afterward, install it in compatibility mode.

Method Three: Use Microsoft System Configuration Utility

  1. Log out then go to the sign in screen
  2. Press the Shift key as you simultaneously click on the Power button on the screen.
  3. Continue pressing on the Shift key as you click
  4. Continue pressing on the Shift key as you wait for the Advanced Recovery Options menu to appear.
  5. Once the Advance Recovery Options menu appears, click on Troubleshoot then select Advanced options.
  6. Click on the Startup Settings then select
  7. Boot on Safe Mode but this time, choose 5 to start in Safe Mode with networking.
  8. Check if your problem is present or not in Safe Mode. If not, then you are on the right track.
  9. Press on the Windows key + R then type msconfig to start up your exe file.
  10. Click on the Services tab then choose Disable All. Afterward, click on
  11. Once you’re prompted to reboot your computer, go ahead and reboot in Normal Mode. Check if the issue is still present.
  12. If the blinking or flashing desktop after login is gone, then you can just do a process of elimination.
  13. Start-up on your exe again then begin bringing up services a few at a time.
  14. You can turn on all other services except for the following which causes the blinking or flashing desktop after login problem: Problem Reports and Solutions Control Panel Support •Windows Error Reporting Service.
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Word icon is not showing on .doc & .docx
Recently, a number of users reported seeing plain white icons on their “.docx” files instead of the Word icon. This kind of issue is mostly caused by a conflict with the default program settings in Windows which is why you may not see any Microsoft Word icon on your .docx files. So if you suddenly find that the Microsoft Word icon is either blank or missing and does not show properly on .doc and .docx document files of Office on your Windows 10 computer, then you can check out the potential solutions outlined below. Before you proceed, you can try to restart your computer as there are instances when a simple system restart can resolve some issues like this one. However, if it does not help, create a System Restore point first. This is to ensure that you can always undo the changes you are about to make in case something goes wrong. Once you have that covered, proceed to the following options.

Option 1 – Try to configure .docx files to open with “winword.exe”

You can try configuring the .docx files to open with the winword.exe in order to fix the problem.
  • Right-click on a .docx file and select the “Open with…” option.
  • After that, if a prompt appears with a message saying, “How do you want to open this file”, select the “More apps” option to proceed.
  • Next, scroll down and check the checkbox that says, “Always use this app to open .docx files” option.
  • Then click on the “Look for another app on this PC” link and choose the WINWORD.exe application from one of the following paths based on the installed Office version in your computer and click Open:
    • Word 2016 (64-bit): C:/Program Files/Microsoft Office/root/Office16
    • Word 2016 (32-bit): C:/Program Files (x86)/Microsoft Office/root/Office16
  • Now check if you can now see the Word icon on the .doc or .docx files.

Option 2 – Try changing the default Word icon via Registry Editor

  • Tap the Win + R keys to open the Run utility.
  • Then type “Regedit” in the field and hit Enter to open the Registry Editor.
  • Next, navigate to this path located in the left pane: HKEY_CLASSES_ROOTWord.Document.12DefaultIcon
  • From there, double click on the default value at the right pane and based on the Word version you are using as well as the architecture (32 bit or 64 bit) and then copy-paste the corresponding value in the Value data box:
    • For Word 2016 (64-bit) keep it as C:/Program Files/Microsoft Office/root/Office16/wordicon.exe,13
    • For Word 2016 (32-bit) Keep it as C:/Program Files (x86)/Microsoft Office/root/Office16/wordicon.exe,13
  • Once you’re done, tap Enter and then close the Registry Editor.
  • Restart your computer and see if the problem’s fixed.

Option 3 – Try to rebuild the Icon cache

You may want to rebuild the Icon cache as it could also help fix the issue.
  • Tap Win + E to open File Explorer and then click Folder Options and click Views to show Hidden System Files.
  • After that, go to C:Users%username%AppDataLocal folder and look for a file named Iconcache.db and delete it.
  • Next, go to C:Users%username%AppDataLocalMicrosoftWindowsExplorer.
  • From there, look for the following files and delete them.
    • iconcache_32.db
    • iconcache_48.db
    • iconcache_96.db
    • iconcache_256.db
    • iconcache_1024.db
    • iconcache_1280.db
    • iconcache_1600.db
    • iconcache_1920.db
    • iconcache_2560.db
    • iconcache_exif.db
    • iconcache_idx.db
    • iconcache_sr.db
    • iconcache_wide.dd
    • iconcache_wide_alternate.db
  • Restart your computer. This will purge and rebuild the icon cache.

Option 4 – Try fixing Office apps

Fixing the Office apps can help you resolve the Word icon issue. All you have to do is open Settings > Apps. From the app list, look for the Microsoft Office Desktop apps and select it and then click on the Advanced options and click Fix. After that, wait until the process is completed and restart your PC. However, if the problem still persists, repeat the steps again but this time, click on Reset instead of Fix.

Option 5 – Try to repair Office Installation

If the options given above didn’t work, you can try to repair the Office installation and see if it can fix the problem.
  • Open Control Panel and click on Programs and Features.
  • Next, right-click on the Office program that you want to repair which in this case is, Word.
  • Select Change and click Repair > Continue. After that, Office will start to repair Microsoft Word.
  • Wait until the process is done and then reboot your computer.
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There are instances when you might encounter an error that says, “Something went wrong, We couldn’t start your program” when you open any Office program. This could be due to an issue with the Office file and any Office app you open throws the same error message. This applies to Office 2019/2016, Office 365 Home, Office for Business as well as Business editions. In this post, you will be guided in what you can do to resolve this error. There are several potential fixes for this error, you might only have to restart your computer or you may have to repair Office from Apps and Features or you could also uninstall and install it back again. For more details, follow each one of the provided options below.

Option 1 – Restart your computer

You might be unable to launch any Office app due to some background process that got stuck or there might be some glitch in the system. Thus, the first thing you can do to resolve the error is simply restarting your computer. Once you’ve restarted your computer, open the Office app again or you could also try to sign in back with your Microsoft account that’s connected to Office. If you’re not quite sure which account you were using, you can follow these steps:
  • Open any Office app.
  • Then click on File and look for your name located in the top-right portion.
  • Now click on it. This will display the email or Microsoft account that’s related to Office.

Option 2 – Try repairing Office from Apps and Features

Since Windows 10 offers some repair features that could replace some of the core files with the original files, you can take advantage of such a feature to fix the “Something went wrong, We couldn’t start your program” error when opening any Office app.
  • Open Windows settings and click the Apps and Features option.
  • Next, scroll down until you see the Microsoft Office installation option. Select it and click on Modify.
  • This will open a window and from there, select Quick Repair or Online Repair and click on the Repair button.
Note: When you choose to repair, you might be given two options which depend on how Microsoft Office was installed. For instance, it was installed via Web Installer or Offline Installer (MSI-based). In Web Installer, select Online Repair > Repair when you’re prompted on how you would like to repair Office. While in MSI-based, you have to select Repair under “Change your installation” and then click on Continue. The repair process makes sure that the app data remains untouched.

Option 3 – Try to uninstall and reinstall Office

If neither of the two given options above worked, then you might want to uninstall Office and reinstall it. All you have to do is download the Microsoft Office Uninstall tool from the official site of Microsoft and run it. This will remove any incomplete Office installation as well as unwanted files. It will also get rid of all the Office apps and settings on your computer.
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Browsing the internet doesn’t always go smoothly, you might encounter ads, pop-ups, viruses, malware, and even errors. In this post, we’ll walk you through how you can fix the 502 Bad Gateway error that you might encounter in browsing the internet. This kind of error suggests the server which is the one that’s acting as a gateway to facilitate in taking your request to the server and bring some response back has received an invalid response or even no response at all. It could be that the connection is broken or that there is an issue on the server-side that returns an invalid response. Even though the 502 Bad Gateway error is a server-related error, there are still a few things you can try that might help resolve it, if tapping the Ctrl + F5 keys does not resolve the problem. Keep in mind that it doesn’t matter what website you open as this error can appear on any website. To resolve the problem, you need to follow the options prepared below.

Option 1 – Check the network cable connections and restart your router

As with other connection problems, this is the most basic thing to do before you try other troubleshooting options because the root cause of the problem might be as simple as a cable not connected properly or a router that just needs to be restarted. Thus, checking the network cable connection to see if there is anything out of order can help as well as restarting your router.

Option 2 – Reset Winsock, TCP/IP & Flush DNS

Resetting Winsock, TCP/IP, and flushing DNS might help you resolve the issue. To do so, follow these steps:
  • Right-click on the Start button and click on Command Prompt (administrator) so you can pull up an elevated Command Prompt.
  • After that, execute each one of the commands listed below. And after you typed in one after the other, you have to hit Enter.
  1. netsh winsock reset – type in this command to reset Winsock
  2. netsh int ip reset resettcpip.txt – type in this command to reset TCP/IP
  3. ipconfig /flushdns– type in this command to flush the DNS cache
  • Next, restart your PC and check if the problem’s fixed.

Option 3 – Change the DNS

Changing the DNS server for your network can also help you fix the 502 Bad Gateway error. You can use a public DNS like the Google Public DNS, Open DNS, Yandex DNS, Comodo Secure DNS, and many more. All you have to do is to override the default DNS settings on your PC so that you can specify which DNS server is used as well as which IP address should be used for a specific domain.

Option 4 – Try updating the Network Adapter Driver

Follow the steps below to update your Network Adapter Driver:
  • Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
  • From there, expand the list of all the network drives and update each one of them.
Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.

Option 5 – Try a Network Reset

When all else fails, you might have to consider resetting your entire network settings. Simply follow the steps below to do so.
  • Click on the Start button and then click on the gear-like icon for Settings to open it.
  • Next, select Network and Internet.
  • Then scroll down and look for “Network Reset” – click on it and then click on the Reset now button.
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A lot of users rely on keyboard shortcuts to carry out tasks on their PCs. One of the most common keyboard shortcuts used is the Ctrl + Shift + Esc which opens the Task Manager. As you can see, the Shift key is not just used to capitalize a text as it can also be used for other functions and plays an essential role in operating a computer. However, if you suddenly find it not working, read on as this post will help you fix the problem. If your Shift key is not working, there are several potential fixes you can check out to fix it. These are the different ways to get rid of the Shift key not working issue on Windows 10:
  1. Physically clean the key and keyboard
  2. Disable Sticky Keys.
  3. Update, Reinstall, or Rollback Keyboard driver.
  4. Test the keyboard on another system.
  5. Check your connections
  6. Run the Hardware troubleshooter
  7. Troubleshoot in Clean Boot State.

Option 1 – Clean the keyboard keys physically

Your keyboard might not be working properly due to some dirt or other corrosion. Thus, you need to clean your keyboard, especially the Shift key. First, you need to shut down your computer and then unplug the keyboard if you are using a desktop computer and then prepare it for cleaning. After that, use a small cotton ear cleaning tool to get between the creases and clean them. You can dip it slightly in alcohol to make it more efficient in cleaning dust and dirt. And if you can, you have the option to pull apart the keyboard completely and then wipe away all the corrosion from the inside. Once you’re done, put the keyboard back together and then plug it back into your PC. Now turn your PC on and check if the Shift key is now working.

Option 2 – Try to disable the Sticky keys

Another thing you can try is to disable the Stick keys. How? Refer to these steps:
  • Tap the Win + I keys to open the Settings app.
  • After that, navigate to the Ease of Access section, and here, select Keyboard.
  • Next, make sure that the option for Press one key at a time under the Sticky Keys is toggled off.

Option 3 – Reinstall, update or rollback your keyboard driver

Once you’ve determined that the problem is in the software part of the keyboard, it is now time to try to reinstall, update or roll back your keyboard drivers. To reinstall the driver for your keyboard, refer to these steps:
  • From the WinX Menu, open the Device Manager.
  • In the Device Manager, you should find your laptop’s keyboard under the “Keyboards” option. Right-click on it and select the “Uninstall” option.
Note: If you’re not quite certain about your laptop’s keyboard, you can uninstall all the keyboards if there’s more than one.
  • After that, restart your PC and see if the keyboard driver is installing automatically. If not, open the Device Manager again and right-click on Keyboards, and select the option “Scan for hardware changes” to install it.
Once the keyboard driver is installed again, check if your keyboard is now working properly or not.

Option 4 – Try connecting the keyboard to a different USB port or another computer

The problem might have something to do with the USB port that’s currently in use by your keyboard. It could be that it’s not working so it makes sense to unplug it and attach it to another USB port. You can also clean the USB port on both ends to ensure that they are not affected by corrosion. In addition, you can also try connecting the keyboard to a different computer and see if the Shift key works there or not.

Option 5 – Try to check your connections

You can also try checking if the connection mode you are using for your keyboard is functioning properly. For instance, if you are using a Surface 2-in-device, you can clean the connection pins and see if it resolves the problem.

Option 6 – Run the Hardware and Devices Troubleshooters

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 7 – Put your PC in a Clean Boot State

You might also want to put your computer in a Clean Boot State to fix the problem with the Shift key. It could be that there is a third-party program that’s preventing the Shift key from functioning. To isolate this possibility, you need to put your computer in a Clean Boot State.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Now try to connect the external devices and check if the error is now gone.
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