How to Fix Error 12031

What is Desk365?

Desk 365 is a program developed by 337 Technology Limited and is classified as a potentially unwanted application by a number of Antiviruses. While not technically malware, for many users it is unwanted as it is often distributed as a bundle with other downloads. It allows a fast way to access your shortcuts and applications. Upon installation this program will insert itself into the system registry, adding startup strings to allow it to automatically start every time your system is restarted. The software adds a scheduled windows task to allow it to reopen itself even when closed. The applications also access the internet and add firewall rules to your system, that allow it to access anything without restrictions.

The main executable file for this application is Dock365.exe. It is possible to delete this file preventing the application to run, but its monitoring services and registry entities remain hidden inside your computer.

The software sends browsing information back to its ad servers, displaying custom ads and sponsored products instead of the usual search results. And the app itself pins itself to the start menu and cannot be removed.

About Potentially Unwanted Applications

Have you ever discovered an unwanted program on your PC that you didn’t consciously download and never gave authorization to be installed? Potentially Unwanted Programs (PUP), also referred to as Potentially Unwanted Applications (PUA), are applications that you never wanted in the first place and often come bundled with freeware. Once installed, the majority of these applications can be difficult to eliminate and become much more of an annoyance rather than a necessity. PUPs did not actually constitute pure “malware” in the strict sense of the definition. What normally makes a PUP different from malicious software is that whenever you download one, you’re doing it with your consent – though in many instances unconsciously and unwillingly. A PUP may not be regarded as malicious or unsafe yet still, it’s a common cause of clunky OS’s; some PUPs are a lot more aggressive by intentionally slowing down your computer or laptop.

Exactly how do unwanted programs look like?

Potentially Unwanted Programs can be found in different forms and varieties, but in the majority of cases, these are typically adware programs that exhibit irritating pop-up adverts and advertisements on websites you check out. They even come in the form of browser extension toolbars and add-ons. Not only they needlessly take up space on your screen, but toolbars can also manipulate search engine results, keep an eye on your surfing activities, decrease your internet browser’s efficiency, and slow down your internet connection to a crawl. PUPs load up a dangerous bite if left unchecked. They could include keyloggers, dialers, and other program built into them which could track you or send your sensitive information to third parties. Typically, such software will disable security protections and configuration settings to take control over your computer or laptop, leaving that PC vulnerable to online hackers and data fraud. At a minimum, PUPs slow your computer down with every added program.

Tips on how to prevent PUPs

• Read the fine print so that the end-user license agreement (EULA) you are accepting is only for the software you primarily intend to download. • Choose the “custom” install whenever installing an application. Especially, look closely at those small boxes which have been checked as default, where you may ‘agree’ to receive promotions or install software bundlers. • Use an anti-PUP program. Security applications such as Safebytes Anti-Malware gives the very best real-time protection against PUPs and also other malware. • Be alert if you download and install freeware, open-source programs, or shareware. Nowadays ‘freeware’ isn’t actually freeware – but “crapware” bundling nonsense. • Always download software from trustworthy sources like official websites rather than untrustworthy sharing space. Avoid file-hosting sites where/when possible.

What To Do If You Cannot Download Safebytes Anti-Malware?

Every malware is detrimental and the level of the damage can vary greatly according to the type of infection. Some malware is designed to restrict or prevent things that you wish to do on your PC. It may well not permit you to download anything from the web or prevent you from accessing some or all internet sites, in particular the antivirus sites. If you are reading this, chances are you’re stuck with a virus infection that is preventing you to download or install Safebytes Anti-Malware software on your computer system. There are a few fixes you could try to get around with this particular problem. Download the software in Safe Mode with Networking The Windows-based PC comes with a special mode known as “Safe Mode” in which just the minimum required programs and services are loaded. If the malicious software is set to load immediately when PC boots, shifting into this mode may well prevent it from doing so. To get into Safe Mode or Safe Mode with Networking, press the F8 key while the system is starting up or run MSCONFIG and look for the “Safe Boot” options in the “Boot” tab. After you restart the PC into Safe Mode with Networking, you can download, install, and update the anti-malware program from there. At this point, you could run the anti-virus scan to eliminate viruses and malware without any hindrance from another malicious application.

Switch over to an alternate web browser

Some malware mainly targets specific internet browsers. If this sounds like your situation, use another internet browser as it might circumvent the malware. If you are not able to download the anti-virus software using Internet Explorer, it means the virus could be targeting IE’s vulnerabilities. Here, you need to switch to a different internet browser such as Chrome or Firefox to download Safebytes Anti-malware software.

Install and run anti-virus from your flash drive

Another option would be to create a portable anti-malware program on your USB stick. To run antivirus from a thumb drive, follow these simple steps: 1) Make use of another virus-free computer to download Safebytes Anti-Malware. 2) Plug in the pen drive to a USB port on the uninfected computer. 3) Double-click the Setup icon of the antivirus software package to run the Installation Wizard. 4) When asked, choose the location of the USB drive as the place in which you want to put the software files. Follow activation instructions. 5) Now, insert the USB drive into the infected PC. 6) Run the Safebytes Anti-malware directly from the flash drive by double-clicking the icon. 7) Run Full System Scan to detect and clean-up up all kinds of malware. If all the above approaches fail to help you in downloading the anti-malware, then you’ve no alternative but to reinstall the computer’s operating system to wipe out all the data, including the malicious programs which are obstructing the anti-malware installation. If you are already our customer, technical help for Malware Removal is just a phone call away. Call 1-844-377-4107 to speak to our expert technicians and get assistance remotely.

Let's Talk About SafeBytes Anti-Malware!

To help protect your computer from many different internet-based threats, it’s very important to install anti-malware software on your personal computer. But with so many antimalware companies out there, nowadays it’s tough to decide which one you should obtain for your PC. A few are good ones, some are decent, and some are merely fake anti-malware programs that will harm your PC themselves! You need to be very careful not to pick the wrong product, especially if you buy a paid program. On the list of the highly recommended tools by industry experts is SafeBytes Anti-Malware, well-known security software for Windows computers. Safebytes is among the well-established computer solutions firms, which offer this comprehensive anti-malware software program. Using its outstanding protection system, this utility will quickly detect and eliminate the majority of the security threats, including viruses, adware, browser hijackers, ransomware, PUPs, and trojans. SafeBytes anti-malware offers an array of advanced features which sets it apart from all others. Listed below are some of the highlighted features included in the tool. Real-time Threat Response: SafeBytes delivers complete and real-time security for your PC. It will inspect your computer for suspicious activity continuously and shields your personal computer from unauthorized access. Optimum AntiMalware Protection: This deep-cleaning anti-malware software goes much deeper than most antivirus tools to clean your computer. Its critically acclaimed virus engine finds and disables hard-to-remove malware that conceals deep within your computer. Web Filtering: SafeBytes gives an instant safety rating about the web pages you’re about to visit, automatically blocking harmful sites and ensuring that you are certain of your online safety while browsing the net. Light-weight: This software program is not “heavy” on your computer’s resources, so you will not notice any performance issues when SafeBytes is working in the background. 24/7 Online Support: You can obtain high levels of support round the clock if you’re using their paid version. Overall, SafeBytes Anti-Malware is a solid program since it has plenty of features and can identify and remove any potential threats. You can rest assured that your computer will be protected in real-time once you put this tool to use. For optimum protection and the best bang for your buck, you can’t get better than SafeBytes Anti-Malware.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove Desk365 without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised. The following files, folders, and registry entries are created or modified by Desk365

For a while now, Microsoft has been working hard to add various built-in troubleshooters in Windows 10. In fact, there is a troubleshooter for almost every standard or common error in Windows 10. And now with the newly released Windows 10 v1903, Microsoft has added the Recommended Troubleshooting which allows Windows 10 to automatically fix a lot of critical issues on your computer, and in this post, you will be guided on how you can turn on or off the Recommended Troubleshooting in Windows 10. The Microsoft Diagnostic & Feedback data only provides two settings – Basic and Full. So if you want to turn off the Recommended Troubleshooting for some reason, the only way to do so is to stop it from collecting complete data from your PC. And to turn it on or off, you can choose to switch between them. To do that, navigate to Settings > Privacy > Diagnostics & feedback and from there, select Basic under the Diagnostic Data section. After that, go back to Settings and go to Update & security > Troubleshoot. Once you’re there, you should see a warning message saying, “Share Full Diagnostic data to get additional troubleshooting recommendations”. Based on the message, Microsoft will only offer the recommended troubleshooting based on the Full Diagnostic data which it collects from your computer. On the other hand, if you know how to navigate and use the Windows Registry, then you can enable or disable the Recommended Troubleshooting via Registry Editor but before you proceed, make sure that you create a System Restore point. Once that’s covered, follow these steps:

• Tap the Win + R keys to open the Run dialog box and type “regedit” in the field and tap Enter to open the Registry Editor.
• Next, navigate to this registry path: HKEY_LOCAL_MACHINESOFTWAREMicrosoft
• From there, look for the key named “WindowsMigration”. If you can’t find it, just right-click on the left pane and create a new key and then name it “WindowsMigration”.
• After that, create a DWORD “UserPreference” and double click on it to set its value to “0” if you want to turn it off or “1” if you want to turn it on.
• Exit the Registry Editor and restart your computer to apply the changes made.

Note: The Recommended Troubleshooting functionality can look into the error logs sent back to the Microsoft team and use an algorithm to set up a solution for you and they’re nothing but Diagnostics and Feedback data that Windows collects and sends back to Microsoft. Moreover, the recommendations are only visible if you are connected to the internet, else it will show the same message.

When trying to run Computer Management, or when running mmc.exe or compmgmt.msc from a command prompt you get the error that the application has been blocked for your protection then keep reading in order to solve the issue. This is a permission issue where if a regular user tries to run such system tools will result in saying that it has been blocked. Along with this, you may have a Group Policy issue. This can be fixed, but you will need admin permission to achieve it. It’s because when they are run from the command prompt with elevated privileges, it works.

1. Change Group Policy Settings

   If your account is an admin account, and you are still facing the issue, then change the group policy settings: Open Group Policy Settings by typing gpedit.msc in the run prompt followed by pressing ENTER Navigate to User Configuration > Administrative Templates > Windows Components > Microsoft Management Console > Restricted/Permitted snap-ins Locate Computer Management policy, and double click to open it Enable it, exit Group Policy. When Enabled: The snap-in is permitted and can be added into the Microsoft Management Console or run from the command line as a standalone console. When Disabled: The snap-in is prohibited and cannot be added into the Microsoft Management Console or run from the command line as a standalone console. An error message is displayed stating that the policy is prohibiting the use of this snap-in.

2. Temporarily disable UAC

   UAC is the user access control panel, and if you need to run the command right away, you can choose to disable it for some time. Click on the Start button, and then type UAC to find the User Account Control Settings. Click to open, and then slide down the notification setting at the bottom. It will temporarily allow launching the application as there is no check. However, make sure to switch to default once you are done.

Hello and welcome to How To Speed Up PC Startup where we will explore how to make your PC boot-up system faster. When your computer gets older, you'll see a decrease in your PC's load time. This can be very annoying and frustrating, especially if you're not accustomed to exercising patience. Your computer's boot time does not need to be sluggish, even if it's old. While there are reasons why your computer is acting up and giving you the 'slow' sign, there are ways that you can optimize how fast your PC starts up at the beginning. Once you start speeding things up, you’ll never look back!

Start With your BIOS

You may need to tweak your PC’s start-up menu. Since the majority of issues encountered on your PC might not be related to the software running in the back end, you can focus on your computer's hardware. The ideal way to speed up your PC startup is to access your computer's BIOS when booting up. This can be accessed by holding the DEL key or whichever button is used to tap into your BIOS. You can change where your computer boots from. You can opt to put your hard disk right at the top which would elude searching for CDs and other storage media devices when your PC starts up.

Tweak Startup Programs

There are many programs that execute when your computer starts up. These programs normally run in the back end. Most times back-end programs are unnecessary and do not contribute to the productivity or performance of your computer when in use. Instead of allowing these programs to execute when your PC boots up, why not disable them?  By deactivating these programs, you'll be reducing the amount of CPU usage which will accelerate your PC performance. Additionally, there are some installed programs that you never use. Instead of leaving these programs to occupy needed space on your computer system, you can uninstall these to create more room on your computer. This actually increases your PC startup speed.

Put Malware on a Leash

Malware and spyware can cause problems for your start-up. A slow computer is an indication that your computer is plagued by malware. This affects your computer's boot time and whether or not it'll startup as quickly as you intend it to. If your computer gives you the 'virus alert', you need to download an antivirus program that will be able to eradicate all virus threats. Be mindful of where you download antivirus programs since many of them are viruses or have viruses attached to them. Some viruses are tough on your computer. This means that if an antivirus works for your best friend, it may not work for you. Since malware differs in functions and the havoc they cause, it's best to know what you're up against by doing research.

Clean Your Registry

You should also clean out your registry. The fewer unused registry keys you have lying around on your computer, the faster your computer will go. Getting a good registry cleaner from a clean source can help tremendously, but be careful; registry cleaners have the potential to be very dangerous so make sure you backup everything on your computer and only download registry cleaners from a reliable source. By implementing the above tips, you'll see quick improvements when using your computer.

Can graphic cards wear out over a longer period of time? Recent studies and experience from crypto miners say no but they can die due to different reasons like improper use, low cleaning habits, factory mistakes, etc. Many gamers and people who use GPU intense applications tend to think that some glitches and hiccups in the software are a sign that graphic card is dying out and that it is time to be replaced. Altho this could be true in many cases these kinds of behavior are mostly due to old drivers and software issues. Older cards can produce these kinds of results due to their old age and new software is often more demanding than these cards can handle. So in order to diagnose and be sure that your GPU is indeed dying out lookout for these signs.

The Main Signs of a Dying GPU:

The Computer Crashes and Won’t Reboot

If your computer shutdown while working in the graphic application or while playing the game and the monitor loses signal there is a high chance the graphic card is soon going to be gone. Some motherboards have hardware detection failure and can signal immediate fail. If when turning your computer ON you are greeted with a blue screen with the message that the signal can not be found or you do not have picture at all it is most likely that GPU has failed.

Graphic Glitches While Playing Games

If you are playing the game and all of sudden you get off-color pixels, screen flickering, strange graphic behaviors, random artifacts, or similar and that keeps repeating in multiple games it is likely that GPU days are coming to an end.

Abnormal Fan Noise or Performance

Fans are an essential part of cooling the GPU and over time if they are intensively used they could wear out and need replacing. If however you have not noticed and have not replaced the fans card can sustain overheating damage. Many cards have cooling fans that are designed to spin at a higher RPM only when the GPU is under load. It prevents bearings in the fans from dying prematurely, so don’t worry if one of your fans is inactive while you are browsing the web. However, when you play games that utilize software that your card isn’t built to support, the bearings in the fans wear out faster. Once the fans stop working under load, the graphics card can quickly die.

How to Diagnose a Dying Graphics Card

Presented next are essential steps in order to recognize a dying graphic card.

Check Motherboard Error Codes

Many motherboards today completely shut down a component that is no longer working. If your graphics card has died completely, this may be one of the easiest ways to tell. If your motherboard doesn’t have display codes, you can try testing the card in a new system.

• Open the computer case: Use your screwdriver to remove screws on the side panel and gently slide it back.
• Locate the error code display on your motherboard: If you have a motherboard with error codes, they should appear near an outer corner.
• Try to reboot your computer: Record each error number you see after you boot your computer.
• Consult the motherboard manufacturer manual for error codes: Open the manual and locate the list for your error codes. If the code matches a graphics processing unit error, your video card could have died.

Check Hardware for Damage or Debris

A graphics card that has damage or debris on the physical parts might quickly overheat and kill the card.

• Remove the screws holding the GPU in place: There are typically one or two screws holding the card to a bracket on the case.
• Unhook the power cords from the GPU and pull the release tab: Remove the power cords from your GPU by pushing in their tabs and gently rocking them out. Once you remove each cord, gently push or pull up on the release tab near the motherboard.
• Inspect the GPU for damage/debris: Check the card for any dirt or debris buildup and clean it out with a Q-tip. You can replace broken fan pieces from the manufacturer.

Test Your GPU Under Load

Download GPU stress-testing and heat-monitoring software.

• With the card installed, run a stress test.
• As you are running the stress test, run heat-monitoring software: With the stress test running, check your heat-monitoring software for GPU overheating. Any reading over 80 degrees Celsius is too hot.
• Check device manager for outdated drivers: If your GPU is clean, but still running too hot, your software drivers are not installed correctly. To check, type in “device manager” at the bottom of your desktop and click on Device Manager. Find your display adapter and right-click on it to see if it’s working. If your drivers are not working correctly, it is indicated here usually. However, the driver may appear to be functioning even if it says otherwise in the properties.

Keep your graphic card drivers updated

When you don’t have the right driver installed, graphics cards can quickly burn up, and their cooling components may fail faster. That’s why you should always keep drivers updated for each new game you install or play. Older games may also release new software patches, so your GPU drivers should be updated accordingly.

Microsoft Edge may be about to win a lot of fans by introducing a new feature that it says could prevent one of the most annoying things about being online. A new update to the browser suggests it is looking at a way to block auto-playing videos by default when a user navigates to a website. People spotted a new entry to the Microsoft Edge Canary browser where the company tries out its in-progress updates, that suggests auto-playing videos may have had their day at last. The new addition, for Mac, Windows, and Linux systems, is called “Autoplay Limit Default Setting”, with the description suggesting that Microsoft Edge would set the media autoplay setting to "Limit" as a default - stopping videos from starting up when a user lands on a website. Currently, Edge offers two options for users to control media autoplay - "Allow" (the current default setting), where all videos on a website will play automatically with sound, and "Limit", where media won’t be autoplayed on sites that a user has previously visited. It appears that Microsoft is looking to test the feature in Canary before rolling it out to a wider user base - as blocking autoplaying videos can cause issues for some websites. The same Canary entry also hints at a future "Block" option, which would presumably stop any videos or media from playing when a user lands on a website. However, this feature, which is also listed as being available for Mac, Windows, and Linux systems, doesn't appear to be enabled as yet. If you would like to read more helpful articles and tips about various software and hardware visit errortools.com daily.

Some Windows users are encountering the 0x800705b3 error code after failing to install a pending update on Windows 10. Most commonly this particular issue is reported to occur with Integrated webcam drivers updates and Bluetooth adapter driver updates. Follow the guide below in order to fix the issue and update your Windows successfully

Running the Windows Update Troubleshooter

The majority of users that were dealing with this issue reported that the issue was fixed after they ran the Windows Update Troubleshooter and applied the recommended fix.

1. Open a Run dialog box by pressing ⊞ WINDOWS + R. Inside the text box, type ‘ms-settings:troubleshoot’ and press ENTER to open up the Troubleshooting menu. Opening the Troubleshooting tab on Windows 10
2. Once you’re inside the Troubleshooting tab, move over to the right-hand section of the screen and click on Windows Update (under Get up and Running). Next, from the context menu that just appeared, click on Run the Troubleshooter.
3. Once you’re inside the Windows Update troubleshooter, wait until the initial scan is complete and see if a viable repair strategy is found.
4. If the scan has identified a strategy with the potential to fix your ongoing issue, click on Apply this fix and wait until the procedure is complete. Applying the fix Note: Depending on the type of fix that was recommended, you might need to follow an additional set of instructions before the fix will be properly imposed.
5. After you’ve done this, reboot your computer and wait for the next startup to complete.
6. Open Windows Update once again and see if the installation of this pending update is now successful.

Installing the pending Update Manually

Whether you’re experiencing this issue with an integrated webcam driver or with anything else, chances are you’ll be able to circumvent the apparition of the 0x800705b3 error by using the Microsoft Update Catalog to find, download and install the pending update manually.

1. Open your default browser and navigate to the root web page of the Microsoft Update Catalog.
2. Once you’re inside the Microsoft Update Catalog, use the search function (top-right corner of the screen) to search for the update that is failing.
3. After the search is completed and you get the list of results, look for an updated driver version that is compatible with your Windows version and CPU architecture.
4. Once you manage to identify the correct Windows Update, click on the hyperlink associated with the update that you want to install, then click the Download button and wait for the process to complete.
5. After the download is complete, use File Explorer to navigate to the location where you previously downloaded the update.
6. When you get to the correct location, right-click on the .inf file and choose Install from the context menu that just appeared. Note: If you have multiple failing updates with the same 0x800705b3, repeat the instructions above with every Windows Update that you’re having trouble installing.
7. At the end of this operation, reboot your computer and see if the problem is fixed at the next computer startup.

Enabling the Windows Installer Service

The Windows installer service is responsible for installing pending updates that get downloaded by the Windows Update component. If this service is disabled on your configuration, none of the updates waiting to get installed will get completed.

1. Press ⊞ WINDOWS + R to open up a Run dialog box. Inside the text box, type ‘services.msc’ and press ENTER to open up the Services utility.
2. Once you’re inside the Services screen, move over to the right-hand tab of the screen, scroll down through the list of services and locate the Windows Installer service. When you find it, right-click on it and choose Properties from the context menu that just appeared.
3. Once you are inside the Properties screen of the Windows Installer services, access the General tab, click on the Start button to force-start the service. Note: If you can, also change the Startup type to Automatic via the associated drop-down menu. However, depending on your administrator settings, this might not be possible.
4. Restart your computer and wait for the next startup to complete. Once your PC boots back up, attempt to reinstall the driver that was previously triggering the 0x800705b3 error and see if the issue is now fixed.

Performing a Winsock Reset

In case the 0x800705b3 error is related to some kind of network inconsistency (TCP or IP related), you might see Windows Updates failing due to bad data that forces the Windows to abort the installation of new pending updates. In this case, you should proceed by doing a complete Winsock reset procedure to fix the majority of the socket and temporary data-related issues that might cause this behavior. Several affected users have confirmed that this method was the only thing that allowed them to finally fix the Windows Update issue and install pending updates normally. Here are some step-by-step instructions that will walk you through the process of performing Winsock Reset:

1. Open up a Run dialog box by pressing ⊞ WINDOWS + R. Inside the text box, type ‘cmd’, then press CTRL + SHIFT + ENTER to open up an elevated Command Prompt. Accessing an elevated CMD prompt Note: When prompted by the UAC (User Account Control) prompt, click Yes to grant admin access.
2. Inside the elevated CMD prompt, type and taste the following commands in order and press ENTER after each one to effectively reset the TCP and IP data that might be responsible for the apparition of the 0x800705b3 error code:

   nbtstat -R
   nbtstat -RR
   netsh int reset all
   netsh int ip reset
   netsh winsock reset

3. Once every command above is processed successfully, you can go ahead and close the elevated Command Prompt and reboot your computer.
4. After the next startup is complete, repeat the installation of the Windows Update that was previously failing and see if the issue is now fixed.

Performing SFC and DISM Scans

If none of the ‘superficial’ causes have worked in your case, you should start considering some type of system corruption that might affect your computer’s ability to complete pending updates that are currently waiting to be installed. In case you find yourself in this particular scenario, you should run a couple of built-in utilities capable of fixing corrupted instances that might be currently affecting the Windows Update component. Our recommendation is to start with a simple System File Checker scan. An SFC scan will cross-check every Windows File against a local archive that maintains healthy copies. In case corrupted instances are found, this utility will swap the corrupted instance with the healthy equivalent.

Performing an SFC scan

Once the SFC scan is complete, reboot your computer and wait for the next startup to complete. After your computer boots back up, initiate a DISM scan. This utility works differently in the sense that it relies on a sub-component of Windows Update to download healthy copies for the corrupted Windows files that need to be replaced. Because of this, it’s important to make sure that you have a reliable Internet connection before initiating this operation.

Doing a DISM scan

After the DISM scan is complete, reboot your computer one final time and see if the issue is fixed once the next startup is complete.

A couple of Windows 10 users have reported an error on domain-connected systems when they tried accessing their computer systems remotely. This occurs when the network level authentication or NLA is enabled on the computer. If you are one of these users, you better keep reading as this post will guide you on how you can fix this error. To resolve this issue, there are several workarounds you can try. You can either disable this option directly via properties or you can also modify some registry entries or sub-keys and restart the system. When you encounter this problem, an error message pops up that states:

“The remote computer that you are trying to connect to requires network level authentication (NLA), but your windows domain controller cannot be contacted to perform NLA. If you are an administrator on the remote computer, you can disable NLA by using the options on the Remote tab of the System Properties dialog box.”

Or you could also see this error message instead:

“The remote computer requires Network Level Authentication, which your computer does not support. For assistance, contact your system administrator or technical support.”

Before you proceed in troubleshooting the problem using the options provided below, you need to create a backup for your data or system restore point as well as make a copy of any registry entries you are going to modify.

Option 1 – Disable Network Level Authentication via Properties

The NLA is a useful tool that provides your computer with extra security and helps network administrators in controlling who can log into the system with just a click of a single box. However, there are times when it can become a disadvantage and could prevent you from accessing your system remotely. Thus, you need to disable it using Properties.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” and tap Enter to open System Properties.
• Next, go to the remote tab and uncheck the checkbox for the “Allow connections only from computers running Remote Desktop with Network Level Authentication (recommended)” option.
• Now click the Apply button to save the changes made and exit System Properties and then try logging into the remote computer again and see if the problem is fixed or not.

Option 2 – Disable NLA via Registry Editor

Note that you can only use this option if the first one didn’t work for you. Take note that this option will require you to restart your PC completely which could mean some downtime if your computer is running a production server. So make sure to save all your work.

• Tap the Win + R keys to open the Run dialog box and then type in “Regedit” in the field and tap Enter to open the Registry Editor.
• From there, click on File > Connect Network Registry and input the details of the remote computer and then try to connect.
• Navigate to the path below after you’re connected:

HKLM >SYSTEM > CurrentControlSet > Control >Terminal Server > WinStations > RDP-Tcp

• After that, change the values given below to “0”
  • SecurityLayer
  • UserAuthentication
• The navigate to PowerShell and execute this command – restart-computer

Option 3 – Disable NLA via PowerShell

PowerShell allows you to tap into the remote computer and once you’ve targeted the machine, you can execute the commands given below to disable NLA.

• Tap the Win + S to open Search and then type in “PowerShell” in the field. Right-click on the related result and select the “Run as administrator” option.
• After opening PowerShell, execute the command below:

2. Once in the PowerShell, execute the following command:

$TargetMachine = “Target-Machine-Name” (Get-WmiObject -class “Win32_TSGeneralSetting” -Namespace rootcimv2terminalservices -ComputerName $TargetMachine -Filter “TerminalName=’RDP-tcp'”).SetUserAuthenticationRequired(0) Note: In the command given, the “Target-Machine-Name” is the name of the machine you are targeting.

Option 4 – Use the Group Policy Editor to disable NLA

Another option you can use to disable NLA is via the Group Policy Editor. This is ideal for you if you are blanket disabling. Just take note that the Group Policy Editor is a powerful tool and that if you make some mistakes by changing values you have no clue about, you can render your computer useless so make sure that you create a backup for all the values before you proceed.

• Tap the Win + R keys to open the Run dialog box.
• Then type in “gpedit.msc” and tap Enter to open the Group Policy Editor.
• From there, go to this path – Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Security
• After that, search for “Require user authentication for remote connections by using Network Level Authentication” and set it to disabled.
• Now check if the error is fixed or not.

Error Code 0xC004C770 – What is it?

If the Error Code 0xC004C770 popped up on your computer during your activation of the Windows 10 software, don’t worry. This is a fairly common error, especially for people who own more than one computer upon which Windows 10 is installed and activated. The gist of this error code is that the product key that you have entered has already been claimed or used on a different computer. Because there are limitations on the number of computers that can use any given license activation code or product key, this error code can arise when you have exceeded that limit. If you have a single-use license and have already entered the particular product key onto another machine, you may see this error come up during activation.

Both Error Code 0xC004C770 and Error Code 0x803FA071 arise from the same problem and the same steps can be used to resolve both error codes.

Solution

Error Causes

Error Code 0xC004C770 is likely to appear on your screen during activation of Windows 10 if you or anyone else in your organization have already entered in the product key used on another computer. If you have a multiple-use license, the product key that you are entering may already have been used for the maximum number of computers allowed under that license.

Further Information and Manual Repair

There are two basic methods for addressing the issues associated with Error Code 0xC004C770. These methods can easily be implemented by anyone who is comfortable interacting with the Windows Store from their computer, which makes the resolution of this particular error code fairly simple and straightforward.

If you are unable to complete the steps below or Error Code 0xC004C770 has not been resolved after following the guides below, contact a Windows technician who is familiar with the Windows 10 activation process to assist you in the process. You can also get in touch with the Windows technical support team to assist you in the process if needed.

Method One: Purchase A New Product Key from Windows

If you have already used the product key on another computer or have used it on the maximum number of allowed devices, you may need to purchase an additional product key for the computer with Error Code 0xC004C770. Product keys can be purchased physically from a retailer that sells Windows 10 software licenses or purchased directly from the Windows store.

To purchase a new product key directly from the Windows Store, follow the steps below:

• Step One: Select the Windows start button at the bottom of your toolbar. Click on “Settings,” then select the option for “Update and Security.”
• Step Two: Click on the “Activation” option.
• Step Three: In the menu that appears, choose the option to “Go to Store” and follow any on-screen instructions to finalize a purchase of the Windows 10 software and product key.
• Step Four: Use the new product key to complete the installation and activation of the Windows 10 software on your computer.

If you are unable to see the “Go to Store” option when you reach the “Activation” page, you may not be set as an administrator of your machine. In this case, get in touch with the support personnel from your company to complete the purchase, installation, and activation process on your computer.

Method Two: Attempt to Finish Activation via Phone

For users who have changed out parts of their computer’s hardware, like putting in a new motherboard or activating a new hard drive, you may have more success if you attempt activation through a phone.

In order to activate your copy of Windows 10 from your phone, follow the steps below:

• Step One: On your mobile device, open up the search box from the taskbar.
• Step Two: In the search box, enter the phrase “SLUI 04.”
• Step Three: Select the “SLUI 04” option that appears.
• Step Four: Follow the directions given on the screen to complete the activation process for your copy of Windows 10.

As with any error code resolution, if the methods above are not successful or if you are not comfortable with your ability to successfully complete the steps above, get in contact with a qualified professional who is trained in the Windows 10 activation process to assist you or download a powerful automated tool to get the job done.

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