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Fix Error 1061 The service cannot accept control messages at this time Error in Windows 10

If you are trying to run or starting a program on your Windows 10 computer and you suddenly get an error message saying, “Error 1061 The service cannot accept control messages at this time”, read on as this post will show you what you can do to fix the problem.

This kind of error pops up since the Application Information Service does not respond to the requests to raise applications to Administrator in Windows 10 like the Task Manager, Service updates, and so on. Thus, you won’t be able to run or open apps and will only get stuck with this error.

The “Error 1061 The service cannot accept control messages at this time” message is a type of network error that typically occurs when there is a temporary mismatch between the requested control and the state of the service to be controlled. It’s most likely that the service is in a state of start-pending, stop-pending, stopped or it may already be used by another user which explains why this error message suddenly appears.

You can encounter this error message on any Windows operation. Here are some of the most common occurrences:

  • Debugging a Windows service
  • Starting Task Manager
  • Starting Registry Editor
  • Starting Firewall
  • Starting services.msc
  • Starting dsm.exe
  • Updating services
  • Asking for file permissions, etc.

According to Microsoft MSDN, the error occurs because:

“There is a temporary mismatch between the requested control and the state of the service to be controlled. The service may be in a state of start-pending, stop-pending, or stopped. Wait a few minutes, then retry your operation.”

If after a few minutes, the error still appears, then you may have to follow the options prepared below.

Option 1 – Try to restart the Credential Manager Service

  • Go to the Start menu.
  • Then type in “services” in the search box.
  • From the search results, right-click on “Services” and select the “Run as Administrator” option.
  • Next, look for the Credential Manager Service in the Services window.
  • Once you found it, double-click on it to open its Properties. From there, you need to click on the Stop button.
  • After that, set the Credential Manager Service to “Automatic” and click on the Start button to restart it.

Option 2 – Try to start the Application Information Service

You can also try starting the Application Information Service to fix the “Error 1061 The service cannot accept control messages at this time”. Just open the Windows Services Manager and make sure that Application Information Service is Started. And if you find that it’s already started, you need to restart it.

Option 3 – Try killing the IIS Worker Process via Task Manager

  • Tap the Ctrl + Alt + Del keys and select the Task Manager.
  • Next, click on More details to expand the Task Manager and then look for the IIS Worker Process entry which should be displayed in the list under the Processes tab. From there, you can see it in the Background processes. Once you find it, kill its process.
  • You can also try to look for the “w3wp.exe” entries and end its process. if you find many entries, right-click on some of them and select the End task option from the context menu.
  • Now restart your PC. That should fix the problem.

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Remove HowToSimplified PUP Removal Tutorial

HowToSimplified is a browser extension developed by MindSpark inc. This extension offers users easy access to DIY tutorials, guides, and websites just a few clicks away. There is also a top video selection with the most popular DIY videos at the moment.

This extension, though it may look useful in the beginning, hijacks your browser's default search provider, it changes your default home page to HowToSimplified, powered by the MyWay search engine. During your browsing sessions, it will record your website visits, collect information, clicks, and sometimes even personal data. This information is later used to deliver ads that are injected into your browser search results. Aside from sponsored links, and additional unwanted ads that this extension displays, it also may from time to time display pop-up ads during your browsing sessions.

Multiple anti-virus scanners have detected HowToSimplified as a Browser Hijacker and are therefore not recommended to keep on your computer for security and privacy reasons.

About Browser Hijackers

Browser hijacking means that a malicious program code has control over and altered the settings of your internet browser, without your approval. Almost all browser hijackers are made for marketing or advertising purposes. In most cases, browser hijacking is used for earning ad revenue that comes from forced advert clicks and site visits. It could seem naive, but most of such sites aren’t legitimate and could pose a severe threat to your online safety. In a much worst case, your browser can be hijacked to download malware that can do a lot of damage to your computer system.

How you can recognize a browser hijack

There are many symptoms that indicate your browser has been highjacked: home page is changed; bookmark and the new tab are also changed; the default web engine is changed and your browser security settings have been cut down without your knowledge; find new toolbars that you simply didn’t add; unstoppable flurries of popup advertisements show up on your personal computer screen; your internet browser has become unstable or starts running sluggishly; you can’t navigate to certain internet pages, like computer security software related websites.

How they invade PCs

Browser hijackers infect computer systems through malicious email attachments, downloaded infected documents, or by visiting infected websites. They can also be deployed via the installation of a web browser toolbar, add-on, or extension. Other times you may have accidentally accepted a browser hijacker as part of an application bundle (generally freeware or shareware). An example of some notorious browser hijacker includes Babylon, Anyprotect, Conduit, DefaultTab, SweetPage, Delta Search, and RocketTab, but the names are regularly changing. Browser hijacking can lead to severe privacy issues and even identity theft, disrupt your browsing experience by taking command over outbound traffic, drastically slows down your personal computer by consuming a lot of resources, and cause system instability as well.

Browser Hijacker Malware – Removal

The one thing you can try to get rid of a browser hijacker is to find the malware inside the “Add or Remove Programs” list of the Windows Control Panel. It might or might not be there. When it is, uninstall it. However, many hijackers are harder to track down or remove since they might get themselves associated with some critical computer files that enable it to operate as a necessary operating-system process. Amateur computer users shouldn’t ever attempt the manual form of removal methods, since it requires detailed system knowledge to carry out repairs on the computer registry and HOSTS file.

How One Can Eliminate a Virus that is Blocking Websites or Preventing Downloads

Practically all malware is detrimental and the extent of the damage will vary greatly depending on the type of malware. Some malware is meant to hinder or block things that you want to do on your computer. It may well not let you download anything from the web or it will prevent you from accessing a few or all internet sites, especially the anti-malware websites. If you are reading this article right now, you may have perhaps realized that a malware infection is the cause of your blocked internet connectivity. So how to proceed if you need to install an anti-malware program like Safebytes? There are a few actions you can take to get around this problem.

Install the anti-malware in Safe Mode

The Windows operating system comes with a special mode referred to as “Safe Mode” where just the minimum required applications and services are loaded. If the malware is obstructing the internet connection and affecting your PC, starting it in Safe Mode allows you to download anti-malware and run a diagnostic scan while limiting potential damage. To enter into Safe Mode or Safe Mode with Networking, press the F8 key while the PC is starting up or run MSCONFIG and look for the “Safe Boot” options under the “Boot” tab. Once you’re in Safe Mode, you can attempt to install your anti-malware software application without the hindrance of the malicious software. At this point, you can actually run the antivirus scan to get rid of viruses and malware without interference from another malicious application.

Obtain the anti-malware program using an alternate web browser

Web-based viruses can be environment-specific, targeting a particular internet browser or attacking specific versions of the web browser. If you seem to have a trojan attached to Internet Explorer, then switch to a different browser with built-in security features, such as Firefox or Chrome, to download your favorite anti-malware program – Safebytes.

Install and run anti-malware from the USB drive

Another solution is to create a portable anti-malware program on your USB thumb drive. Try these simple measures to clear up your infected PC using portable anti-malware. 1) Download the anti-malware on a virus-free computer. 2) Plug the Thumb drive into the uninfected computer. 3) Double-click the Setup icon of the antivirus program to run the Installation Wizard. 4) Choose a thumb drive as the place when the wizard asks you where you want to install the application. Follow the on-screen instructions to complete the installation. 5) Transfer the USB drive from the uninfected PC to the infected PC. 6) Double-click the EXE file to run the Safebytes software right from the thumb drive. 7) Click on “Scan Now” to run a complete scan on the affected computer for viruses. If, after all of these methods, you are still having troubles with the possible infection, feel free to write to us with your question, through chat or email. If you are unsure which method to employ, simply call our toll-free number 1-844-377-4107 to speak to our technical support team. Our experts can walk you through the virus removal process on the phone and fix the computer remotely.

Protect Your Personal Computer From Viruses and Malware With SafeBytes Security Suite

Nowadays, an anti-malware tool can protect your laptop or computer from various kinds of internet threats. But exactly how to choose the best one amongst the many malware protection software that is available on the market? Perhaps you might be aware, there are several anti-malware companies and products for you to consider. A few of them are great but there are lots of scamware applications that pretend as authentic anti-malware software waiting to wreak havoc on the computer. You must be careful not to choose the wrong product, especially if you purchase a paid application. When thinking about trustworthy programs, Safebytes AntiMalware is certainly the highly recommended one. SafeBytes anti-malware is a powerful, highly effective protection tool designed to assist users of all levels of IT literacy in detecting and eliminating malicious threats from their PC. This tool can easily detect, eliminate, and protect your PC from the most advanced malware intrusions including spyware, adware, trojan horses, ransomware, parasites, worms, PUPs, as well as other possibly damaging software programs. SafeBytes has great features when compared to other anti-malware programs. A few of them are listed as below: Best AntiMalware Protection: Built on a highly acclaimed anti-virus engine, this malware removal application has the capacity to identify and remove various obstinate malware threats such as browser hijackers, potentially unwanted programs, and ransomware that other common anti-virus software will miss. Live Protection: SafeBytes provides real-time active monitoring service and protection against all known computer viruses and malware. It’ll constantly monitor your computer for hacker activity and also gives users superior firewall protection. Web Protection: Safebytes allots all websites a unique safety score that helps you to have an idea of whether the webpage you’re about to visit is safe to view or known to be a phishing site. “Fast Scan” Features: SafeBytes Anti-Malware possesses a multi-thread scan algorithm that works up to five times faster than any other protection software. Very Low CPU and RAM Usage: SafeBytes is a lightweight application. It uses up a really small amount of processing power as it works in the background therefore you won’t notice any computer performance difficulties. 24/7 Customer Support: You will get 24/7 technical support to quickly resolve any concern with your security tool.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove HowToSimplified without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by HowToSimplified

Files: C:DOCUME1USER1LOCALS1Tempnsu1.tmp C:76681c9c0f70e45328483cc27310678c28751a66f9849aa13f34d2e7f8c650 C:DOCUME1USER1LOCALS1Tempnsf2.tmp C:DOCUME1USER1LOCALS1Tempnsf2.tmpnsDialogs.dll C:DOCUME1USER1LOCALS1Tempnsf2.tmpSystem.dll C:DOCUME1USER1LOCALS1Tempnsf2.tmpnsDialogs.dll C:DOCUME1USER1LOCALS1Tempnsf2.tmpSystem.dll C:Program FilesHowToSimplified_8e Registry: Key: HKCUSOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowser Helper ObjectsValue: Verizon Broadband Toolbar Data: A057A204-BACC-4D26-8398-26FADCF27386 Key: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun Value: Hoolapp Android Data: C:usersuserappdataRoamingHOOLAP~1Hoolapp.exe Key: HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionRun Value: ctfmon.exe Data: C:Program Files3rundll32.exe C:Program Files3lni28.dat,FG00
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Intel Arc A770 GPU

intel's first gaming card that will hit the market soon has been shown in its innovation event, the Intel Arc A770. In its core ticks ACM-G10, coming with 32 Xe-cores and all the way up to 16GB of GDDR6 memory (the basic entry-level version will have 8GB of GDDR6). The card will support ray tracing and supersampling with Intel's XeSS.

intel arc a770

This is Intel's first gaming desktop GPU and after testing with some YouTube channels it turned out that the card itself sits somewhere between nVIDIA RTX 3060 Ti and an RTX 3070 so it will still be low in performance compared with the new RTX 4090 or AMD's new RDNA3 upcoming lineup. But as stated this is Intel's first gaming graphics card and having this kind of performance is no small feat for the first-time product.

One thing that is really great tho and that is going for Arc A770 GPU is its price! The Limited Edition card will cost $329 which is at this moment most cheapest GPU currently on the market in that performance range. nVIDIA is between $500 and $700 for comparison and if Intel can hold on to its performance with almost half the price card could be a great hit among gamers. GPU itself will launch on October 12th.

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Windows 10 won't upgrade to a newer version
If when hovering over the upgrade icon on the taskbar you get:
Your version of Windows 10 would reach the end of service soon, Click to download a newer version of Windows 10 to stay supported. or An unsupported version of Windows will no longer receive software updates from Windows Update. These updates include security updates that can help protect your PC from harmful viruses, spyware, and other malicious software which can steal your personal information. Windows Update also installs the latest software updates to improve the reliability of Windows—such as new drivers for your hardware.
and you are unable to perform updates then this guide is for you. There are several things you can do to fix this issue presented here, it is advisable to follow them in a way how they are presented for best performance and system safety.
  1. Run setupdiag

    Download and run Setupdiag from the official MICROSOFT website. SetupDiag is a standalone diagnostic tool that can be used to obtain details about why a Windows 10 upgrade was unsuccessful. It works by examining Windows Setup log files to determine the root cause of a failure to update or upgrade the computer. Once the scan is completed, check the generated log files. The SetupDiagResults.log will be generated and saved in the same folder where you downloaded Setupdiag. Open SetupDiagResults.log using Notepad. You may need to take a look at these folders:
    • \Windows\Panther
    • \$Windows.~bt\sources\panther
    • \$Windows.~bt\Sources\Rollback
    • \Windows\Panther\NewOS
    If there are any issues or conditions that are blocking the upgrade, they will be listed here.
  2. Edit TargetReleaseVersionInfo Registry key

    Press ⊞ WINDOWS + R to open the run dialog In run dialog type Regedit and press ENTER Locate: HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate Locate two DWORD files, if they do not exist, create them as: TargetReleaseVersion TargetReleaseVersionInfo Set the value of TargetReleaseVersion to 1 If you are stuck on Windows 10 1909 and want to upgrade to Windows 10 20H2 now, you need to set the value for TargetReleaseVersionInfo to 20H2 Reboot the computer
  3. Use Windows 10 update assistant

    Visit Microsoft.com and hit the ‘Update now’ button visible on the page Download tool and run it Click on Update now to start the upgrade process
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Fix microphone not working in Windows 10
The microphone has become from exclusive niche hardware to everyday requirements. In today's world when we live in a pandemic most of the work has shifted from office to home where people need working computers with microphones, working microphones. So what do we do when the microphone stops working? Keep reading on to find out and hopefully, we will fix this as fast as possible.

Check Microphone Privacy Settings

In 2019, Microsoft introduced new privacy features to Windows that give you more granular control over which apps are accessing your microphone. The side effect of this is that certain apps may be blocked from using your microphone without you even knowing. To find out if this is the issue, go to Settings > Privacy > Microphone. Click Change and make sure the slider is set to On. This will broadly mean that the mic is now enabled on your PC.
Next, make sure the slider under Allow apps to access your microphone is set to On, then look through the list of Microsoft Store apps to make sure the apps you want to use are selected.
You’re likely to be using many apps, not from the Microsoft Store, so to make sure these are enabled, scroll down even further and set the Allow desktop apps … slider to On.

Check Microphone Driver

The outdated or corrupted driver could be the issue for the microphone not working in Windows 10. To check the driver status, follow these steps:
  1. In your Start menu search for Device Manager
  2. In the device manager window search for sound and expand it.
  3. Once expanded, you should see your audio drivers. Note that the names of these will vary depending on the manufacturer.
  4. On Audio, right-click, and select properties. On the General tab, check to see if the device is working properly.
  5. If it is not working properly, click on the driver tab and select the update option.
  6. Repeat for the other audio drivers.
  7. Restart the computer.

Check the Sounds setting

  1. In the taskbar, right-click on the speaker icon at the far-right corner and select the sound option.
  2. On the Recording tab, click on the microphone and select the Properties option.
  3. Select the levels tabs and increase the volume for both microphone and microphone boost.
  4. Go to the Enhancement tab of the same pop-up and make sure that the immediate mode checkbox is checked.
  5. Click Ok and restart the computer.

The sound troubleshooter

  1. Right-click on the sound icon at the far-right corner of the taskbar and select troubleshoot sound problems.
  2. The computer will detect any fault that exists with your audio and recommend fixes for you. You just need to read through the prompts and click the options that you think will work for you.

Try microphone on another computer

If previous steps have not produced results, try the microphone on another computer, if it is not working there then it is a hardware malfunction
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Check if your data has been stolen for free

Website breaches and stealing user data is nothing new in the world of the internet. Although a very unpleasant experience it still happens even on some high-quality websites. In this article, we will not focus on how can you not be the target of this kind of attack, because you really cannot. Weel you can kind of if you decide not to have your data on websites at all, but let's just say that is not something you are willing to do.

stolenSo, in this case, you have some social, forum, or gaming accounts but you heard that service has been breached and that your email or password might be stolen. Well in this case all you need to do is of course to login into the service and change your password. But, what happens if you are not aware at all that service has been compromised?

Mozilla foundation has asked themselves this same question it seems and they have decided to help us out. They have placed a free online service where you can just by typing in your email address find out if your email or data has been compromised in any way.

Go to https://monitor.firefox.com/ and check it out, if you find out that there is some website that you did not know was breached, change your password right away, and if you have used the same password for anything else (I hope not), change them as well.

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Hide application and features in control panel
Program and features are Control panel section where once accessed contains all programs installed on the operating system. From these windows, any logged-in user can modify applications, uninstall them, etc. If for whatever reason you want to limit this access to users and remove this group from the control panel please do keep reading as we show you how you can achieve this desired result using two methods: via policy editor or registry editor. Feel free to use any provided method as both works (except on Windows 10 Home edition) and achieve the same thing, it all comes down to preferred preference on how you wish to do things.

Local group policy editor method

This method is more straightforward and easier perhaps than its counterpart but it has one significant drawback, it will not work on Windows 10 Home edition which does not have in itself a policy editor included. If you are using Windows 10 Home edition then feel free to skip this method and do it via registry editor. That being said let's start:
  • Press ⊞ WINDOWS + R to open the run dialog
  • Inside run dialog type in gpedit.msc followed by ENTER to open Group policy editor
  • Go to User Configuration\ Administrative Templates\ Control Panel\ Programs\
  • Double-click on the setting named Hide Programs and Features page
  • Change the toggle option from Not Configured to Enabled
  • Click on the Apply button and then the Ok button to save the changes
  • at this point, everything is supposed to be applied and your changes should take effect immediately. However, it has come to our attention that sometimes this is not the case. If you are one of these users which for whatever reason have not experienced applying to set momentarily do not despair and follow this quick guide on how to refresh settings and apply them right away.
  • Press ⊞ WINDOWS + X to open the hidden menu
  • Click on command prompt (admin)
  • In command prompt type in gpupdate /force and press ENTER in order to force update and set setting right away

Registry editor method

The registry editor method is a more complex one but it will be your only way of doing it if as mentioned you are running Windows 10 Home edition. As always it is highly recommended to make a backup of the Windows registry before tempering with it.
  • Press ⊞ WINDOWS + R to open the run dialog
  • Inside run dialog type in regedit and press ENTER to open the registry editor
  • If you would like to make a backup of the Windows registry go to File > Export and save the backup on a secure location naming it as you wish
  • Locate the following key inside the registry editor HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Programs
  • Right-click on the right pane of the Programs key and choose the New > DWORD (32-bit) Value option
  • Name the value as NoProgramsAndFeatures
  • Double-click on the NoProgramsAndFeatures value to open it
  • Change the value data to 1
  • Save the changes
  • Reboot the computer in order for changes to take effect.
note: you can always change values back in order to show again panel by changing the value to 0 in registry editor or choosing Not Configured or Disabled in the local group policy editor
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File is Too Large for the Destination Error
The file is too large for the destination file system is the error when you try to copy a file larger than 4GB on a drive formatted in the FAT32 file system. FAT32 is the old file system used in previous Windows versions and it was replaced by superior NTFS, altho FAT32 is still used because of its compatibility fact that it could be accessed in various operating systems its disadvantage among others is that it can not hold files larger than 4GB in size. This refers to the size of a single file, so if you have a file that is this large and when you try to copy or move it on a drive formatted in FAT32 you will get this message, and the operation will not be able to complete.

Format drive

In order to actually transfer the file in its glorious size, I am afraid that you will need to format destination drive in NTFS or if you have data on drive which you do not want to lose with formatting, use third-party software to convert file system from FAT32 to NTFS without losing data. I would recommend AOMEI partition assistant, it is a free and proven application letting you both manage your partitions and convert any one of them into another file system without data loss. You can get AOMEI here.

Split file

Another option if you are not keen on installing third-party tools or formating is to divide large files into smaller ones that are less than 4GB in size. You can use any archiving application since built-in Windows ZIP support will not let you split file into various different sizes. The best tool in my humble opinion is WinRAR, but you can choose any proven one. When file is split into parts less than 4GB in size, you will have no issues copying or move the file to the destination drive.
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Fix Your system requires SMB2 or higher Error
SMB which stands for “Server Message Block”, is a protocol used for file sharing. It provides the Read and Writes operating on network devices. Thus, it is why it is widely used when accessing a server-based in Linux. Its latest version is the SMB2 which follows after SMB1. The SMB2 contains more fixes to vulnerabilities that were found in SMB1. The predecessor was vulnerable since it served as a gateway to various modern ransomware which is why Microsoft disabled it by default starting with Windows 10 v1709. When you try to share a file, you will get the following error message:
“Microsoft Windows Network: You can’t connect to the file share because it is not secure. This share requires the obsolete SMB1 protocol, which is unsafe and could expose your system to attack. Your system requires SMB2 or higher.”
In this post, you will be guided on how to check if the SMB2.0 version can be installed on your Windows 10 computer. To get started, follow the steps below. Step 1: Tap the Win + X keys to open the Device Manager. Step 2: After that, click on the Windows PowerShell (Admin) option. Step 3: In the Windows PowerShell window, type the following command and hit Enter:
Get-SmbServerConfiguration | Select EnableSMB2Protocol
Note: After entering the command, you will see the following content on your screen which means that your Windows 10 computer is now capable of running the SMB2 protocol Now all that’s left for you to do is to enable the SMB 2 protocol on your Windows computer by enabling the SMB 1 protocol first and then upgrading it to SMB 2 afterward. Refer to the steps below for more details. Step 1: Tap the Win + I keys to open the Settings app. Step 2: Then type in “control panel” in the search area and click on Control Panel from the search results. Step 3: After opening Control Panel, click on Programs. From there, select the “Turn Windows features on or off” option under the larger menu of Programs and Features. Step 4: After that, Windows Features will appear on your screen. And from there, make sure that you select SMB 1.0/CIFS File Sharing Support and then click on OK. Step 5: Now let it install all the required files and then restart your computer to apply the changes made successfully. After your computer has restarted, the SMB 2 protocol should now be supported on your Windows 10 computer. Note: On the other hand, you can also enter the following command in the Windows PowerShell window. Just make sure you have admin rights to enable it.
Set-SmbServerConfiguration –EnableSMB2Protocol $true
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Malware Guide: How to remove OpenCandy

What is OpenCandy?

OpenCandy is an application that downloads and installs software, including other Internet Browsers to a computer system. Used as a bundle, this application installs additional programs that you may knowingly or unknowingly agree to install. Since most users don’t accept the challenge of reading the EULA in its entirety, they tend to download bundled applications unknowingly.

Assessment of OpenCandy PUP

During the initial assessment of OpenCandy, I was a little skeptical about what to look out for or expect. In fact, I had to install the OpenCandy.exe file twice to discern its behavior. I’m not sure how this application got its name but I do believe it has something to do with the fact that it supposedly helps Internet users open a new world of Internet browsing. That conclusion was arrived at after realizing that OpenCandy.exe installed mostly Internet browsers along with a tune-up tool on the test computer. However, as a result of the system requirements, there was a pop-up message indicating that Internet Explorer 8 was not compatible with the computer system in question. In comparison to the malware I’ve encountered since I started researching malware, OpenCandy is everything but malicious. In fact, this application is only categorized as malware because of its’ subtle covert nature of installing bundled programs unsolicited by the user. Additionally, OpenCandy coerces users into changing their Internet Browsers by installing those unrequested by the user. In fact, it’s no shock that OpenCandy chose to install the Internet Browser ‘Opera’ as a part of this bundle since it’s one of the least used browsers according to the Federal Government. Clearly, this was a smoothly disguised advertisement or promotion to force users into using the Opera Browser, along with Internet Explorer 8.0. While these aforementioned browsers in themselves aren’t malicious and are in no way considered malware, they were installed as a promotional tool and without the request of the user. Despite being mentioned within the EULA, advertisers are capitalizing on this since most users do not bother to read the agreements when installing a program. Furthermore, OpenCandy, like most other bundled applications I’ve dealt with, threw in a tune-up tool as a part of the promotion. I found this tune-up application annoying since I had to hassle my way into getting it to close from the computer screen. I can only imagine the hassle users would go through trying to remove this software. Image 7: Depiction of a scan performed by Tuneup Utilities. The scan detected that several areas on the test PC could be optimized/tuned up. Image 8: After a scan was completed using the Tuneup utility program, I was given an option to buy the full version. Nothing is wrong with this marketing strategy. In fact, most utility tools if not all will scan your computer to detect threats or loopholes, but they won't exactly allow you to fix those problems unless you buy the full version. It's not unfair, it's just business. Programs installed during the installation of OpenCandy include:
  • Web Companion: Developed by Lavasoft, Web Companion is said to be an application that serves as a security defense for your Internet browsers by preventing unauthorized changes (see image below)
  • Tuneup Utilities: Tuneup Utilities does exactly as it says. It cleans up a computer system, whereby preventing unused programs from slowing it down.
  • Opera Stable 30.01.1835.88: Opera is a fast, simple, and effective Internet browser that allows users to get around on the web.
All in all, the intent of installing an application such as OpenCandy is to unleash a world of promotion or advertisements on your computer. They are pretty annoying and in some cases difficult to remove. Furthermore, as a user, you want to control what gets installed on your computer without being dictated to or coerced in some EULA that you probably overlook. To completely remove OpenCandy PUP from your computer, click here to download and install Spyhunter.
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What to do if Google Drive Unable to Connect
As you know, the Google Drive service is a Backup and Synchronization service provided by Google. It was launched way back in April 2012 which provides users with the options to synchronize, store and share files by uploading them to Google’s servers where they stay until they are deleted personally by the users and can be accessed anywhere using the Google Account that’s used to upload them. Recently, a lot of users reported that they were unable to connect to Google Drive from their Windows 10 computers. This kind of problem has been noticed in the middle of the upload process and can be seen at times after the app launches. If you also experience the same issue, then you’ve come to the right place as this post will guide you in fixing it. There are a lot of possible reasons why this kind of problem occurs. It could be that the app was not able to launch properly or the internet got disconnected when the app was about to launch. It is also possible that the Firewall has blocked the app from connecting to the internet or that the antivirus program is preventing the app from making contact with its database. Aside from that, it is possible that the account you are using on your computer is preventing Google Drive from connecting to the internet due to some configuration errors. Follow the suggestions provided below to fix the connection issue with Google Drive.

Option 1 – Configure the Firewall

As mentioned, the Windows Firewall might be blocking the app from contacting its database so, in this option, you have to allow Google Drive through the Firewall. To do so, follow these steps:
  • In the Windows Start Search, type “firewall” and click on the “Allow an app or feature through Windows Firewall” option from the search results.
  • After that, you will see a list of apps, and here, click on the “Change Settings” button.
  • Next, scroll down and make sure to check both the “Public” and “Private” options for Google Drive.
  • Now click on Ok to save the changes made and then try to launch Google Drive again.

Option 2 – Try to launch Google Drive again

Google Drive might have not launched properly that’s why it can’t connect to its servers so you can try to launch it again and see if it helps.
  • Tap the Ctrl + Shift + Esc keys to open the Task Manager.
  • Next, go to the Processes tab and click on the “View” option located at the top.
  • After that, uncheck the “Group by Type” option and click on the “Google Drive Sync” from the list of processes.
  • Then click on the “End Task” option and close the Task Manager.
  • Launch Google Drive again and see if the issue is now resolved.

Option 3 – Temporarily disable third-party antivirus

Aside from Firewall, antivirus programs, especially the third party ones, are also known to block files applications the instant it detects a threat to the system. Thus, your antivirus program might be the reason why you can’t download anything on your Windows 10 computer. To fix this, you can try to disable the antivirus program on your computer in the meantime and then try to launch Google Drive again. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.

Option 4 – Try to create a new account

There are times when a certain configuration for a user account might be blocking some elements of the Google Drive app. In such cases, you can try to create a new account to fix the problem.
  • Click on the Windows key and then click on the icon for Settings.
  • From there, click on the Accounts button and select the “Family & Other People” option from the left pane.
  • Next, click the “Add someone else to this PC” option.
  • After that, click on the “I don’t have this person’s sign-in information” option and select the “Add a user without a Microsoft Account” setting.
  • Type in the credentials for the new account you are creating and click on Next.
  • After the account is created, click on the account and then select the “Change account type” option.
  • Click on the drop-down menu and select the “Administrator” option and then click on OK.
  • Now sign out of the current account and sign in to the new one and then open Google Drive again.
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