Enable or Disable the Reserved Storage

It is a fact that Blue Screen of Death errors can give you a headache for you will have a hard time fixing it as it is one of the most difficult errors you can encounter on your Windows computer. One of these BSOD errors is the UNEXPECTED KERNEL MODE TRAP error. If you receive this kind of error then it means that the operating system was not able to catch a trap or an exception generated by the CPU. This BSOD error has an error code 0x00000007F and indicates that the Intel CPU generated a trap that the kernel failed to catch. One of the most likely causes is hardware failure due to faulty memory. Aside from this cause, you also have to track down other probable causes for this problem like corrupted system files, incompatible drivers or programs, faulty hardware, and even dusty components, and so on. To fix the UNEXPECTED KERNEL MODE TRAP BSOD error, here are some suggestions that might help.

Option 1 – Uninstall the programs you installed recently

Chances are, some programs that you just installed might be the one that’s causing the BSOD error. Thus, you need to uninstall the program to resolve the problem.

• In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
• After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
• From there, look for the concerned program and select it and then uninstall it.

Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it. In addition, you might also want to check the hardware components of your computer that might not support the operating system itself. You can disconnect all the external devices like USB drives, scanners, printers, etc., and then reboot your PC. After that, add the devices again one after the other and check if the BSOD error is now fixed or not. Moreover, you can also perform a clean boot to make things easier for you.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)

Option 2 – Update your device drivers

• Tap the Win + R keys to launch Run.
• Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. Look for the device driver you and then select either “Update driver” or “Uninstall device”. And if you find any “Unknown device”, you need to update it as well.
• Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
• If you have chosen to uninstall the driver, follow the screen options to complete the process and then restart your PC.
• Connect the device and Scan for hardware changes – you can see this option under Device Manager > Action.

Option 3 – Use the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like UNEXPECTED KERNEL MODE TRAP. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 4 – Run the Windows Memory Diagnostic tool

You can use the Memory Diagnostic tool in Windows to check RAM. Before you use this tool, make sure you save all your important work.

• Tap the Win + R keys to open the Run dialog box.
• Next, type in “mdsched.exe” in the field and hit Enter to open Memory Diagnostic.
• After that, the Windows Memory Diagnostic will give out two options such as:

1. Restart now and check for problems (recommended)
2. Check for problems the next time I start my computer

• Select any of the given options. After that, your computer will restart and check for memory-based issues upon the restart. If there are any issues, it will automatically them.

Option 5 – Disable Memory caching in the BIOS

You can also disable memory caching in the BIOS to fix the UNEXPECTED KERNEL MODE TRAP error.

• Open the BIOS Setup screen.
• Next, go to Advanced > Cache Memory and then disable it.
• Tap the F10 key to save the changes made and restart your computer.

Option 6 – Run System File Checker

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow
• Restart your computer once the scan is completed.

Option 7 – Clean your hardware components for dust

Cleaning your computer’s hardware components for dust might also help in resolving the UNEXPECTED KERNEL MODE TRAP error. Make sure to use a soft cloth in cleaning the hardware as well as a small blower. Moreover, ensure that you do not damage any parts with moisture or cause harm to any circuits while you’re at it.

The new thing from Mozilla is not a browser, it is a VPN!

Besides Firefox, Mozilla offers now Firefox Relay, an app helping you to mask your email and phone number, and a new Mozilla VPN.

Mozilla has recently announced a new subscription model that will let you use all products together for $6.99 per month. Although this is a little more expensive than the competition that goes around for $5 per month note that with this subscription you are having access to all services, not just VPN.

VPN will not only hide your IP address but will also make sure websites cannot access your real location and it encrypts all of your network activity. Relay will give you protection against spam, serving as a shield for your email and limiting spammers from access to your real email address and phone number. With Mozilla subscription will let you use both services.

There are times when you might find it difficult to delete folders or files in File Explorer and it could be due to many reasons. One of these reasons can be attributed to the failure that can lock down the folders or files which prevents you from deleting them. In this kind of situation, you can utilize the Command Prompt to delete the folders, sub-folders, and files on your computer, and in this post, you will be guided on how exactly you can do that. Before you proceed, keep in mind that when you use the Command Prompt incorrectly, it might affect your computer and render it inoperable, thus, you must be extra careful when executing the steps given below and it would also be better if you create a System Restore Point. After that, refer to the following instructions. Step 1: First, in the Start Search, type “command prompt” in the field and from the search results, right-click on Command Prompt and then select the “Run as administrator” option to open Command Prompt with admin privileges. Step 2: After opening Command Prompt as admin, navigate to the folder where the file you want to delete is located. Note that you have to execute the “cd” or the change directory command. Step 3: Next, execute the following command in Command Prompt:

DEL /F /A <file path with extension>

Note: In the given command, “/F” is the force delete command, while “/A” is the command that selects the files with the ready for archiving attribute. Step 4: After that, go to the location where you can find the folder you want to delete by using the “cd” command again. And then execute the following command right after:

RD /S <folder path>

Note: In the given command, “RD” is the command that removes the folder from the directory, while “/S” removes all of its sub-folders and files. On the other hand, if you also use the “/Q” parameter, you won’t see the “Y/N” confirmation but if you didn’t use it, then simply tap the Y button to proceed.

Windows 11 provides several different ways to make your cursor stand out and be easier to spot inside it. You can make the mouse pointer larger, invert it, or change its color.

1. Press ⊞ WINDOWS + I to open settings
2. Click on Accessibility in the sidebar
3. Select Mouse Pointer and Touch
4. Adjust mouse cursor size with size slider by clicking on circle and dragging it left or right
5. Under Mouse Pointer Style pick desired style from White, Black, Inverted, and Custom
   1. White: The cursor is white with a black outline (standard setting)
   2. Black: Cursor is black with a white outline
   3. Inverted: Cursor automatically changes color to an inverted version of the color it is currently hovering over
   4. Custom: You can pick the color for the cursor that you want.

And that is all about it, once you are done with pointer customization just close settings, all changes are saved automatically.

A recent update in Windows 10 has caused a couple of glitches. One of these glitches is having trouble signing into Windows 10. Some users reported that they were not able to sign in to their computers using a PIN and they weren’t also able to reset it either. If you are one of these users, then you’ve come to the right place as this post will help you resolve issues that you are having in signing in to your computer using your PIN or fingerprint with Windows Hello. When you encounter this issue, you will get an error message on your screen stating:

“Your PIN is no longer available due to a change in the security setting on this device on this device.”

To resolve this problem, you need to follow the steps laid out below carefully.

• Step 1: The first thing you need to do is to make sure that you are using an administrator account. After signing in as admin, tap the Win + E keys to open the File Explorer.
• Step 2: After that, under the View menu, enable Hidden items.
• Step 3: Next, navigate to the following path:

C:\Windows\Service\Profiles\Local\Service\AppData\Local\Microsoft

Note: From there, you should see a folder named “Ngc”. This folder might be the one that’s causing the problem so you are going to fix it by making some changes. This folder contains all the files responsible for any PIN-related settings. So if you are not able to access the Ngc folder, or it has gotten corrupted for some reason during an update here’s how to fix it.

• Step 4: Try opening the Ngc folder. If you are able to open it, just skip to step 11 but if you can’t open it and you got the “Permission Denied” error message, proceed to the next few steps.
• Step 5: Right-click on the Ngc folder and select Properties.
• Step 6: Under Properties, go to the Security tab and click on the Advanced button.
• Step 7: Next, click on the Change link which corresponds to the Owner field.
• Step 8: Then click on Object Types and ensure that everything is selected.
• Step 9: After that, enter your username in the field. You can just use the email that corresponds to your Microsoft account or you can also use the Check Names button to verify it. Now click OK.
• Step 10: You should now see a change in the owner's name. Just make sure that you enable the checkbox below it which is labeled, “Replace owner on subcontainers and objects” and then click Apply and close everything.
• Step 11: Next, try opening the Ngc folder again. You should now be able to access it. After opening the folder, delete all of its contents and make sure that it’s empty.
• Step 12: Restart your PC. After your computer has booted, go to the Account Settings and try setting up a new PIN. You should now be able to set up a new PIN and use it to sign in to your PC.

In case you don’t know, there is a built-in tool in Windows 10, known as Reliability Monitor that provides a day-to-day snapshot of the health of your system. It warns users of any looming issues or disasters before your computer breaks down finally. So obviously, Reliability Monitor is useful, however, there are times when it could behave incorrectly. For instance, it might fail to show you any updates even when they are installed. Thus, if you experience any malfunctions with the Reliability Monitor tool in Windows 10, read on as this post will guide you in updating or working in Windows 10. To fix the problem with the Reliability Monitor, there are several fixes you can check out. You can try to enable the data collection for Reliability Monitor or reset it, as well as put your computer in a Clean Boot State. For more information, refer to each one of the options given below.

Option 1 – Try to enable the Data Collection for Reliability Monitor

The Reliability Monitor tool uses data provided by the RAC Agent scheduled task and it will start to display a Stability Index rating and specific event information 24 hours after the system installation. The RACAgent scheduled task, by default, runs after the operating system is installed. And if it is disabled, it must be manually enabled from the Task Scheduler snap-in for MMC or Microsoft Management Console. Thus, you need to enable the Data Collection for Reliability Monitor to fix the problem.

Option 2 – Try to reset the Reliability Monitor

The next thing you can do to fix the issue with the Reliability Monitor might want to reset it to resolve the problem. If the Reliability Monitor is already open, you have to close it and open it again. After the reset is done, it may take up to 24 hours for the Reliability Monitor to display results again. This should fix the problem.

Option 3 – Troubleshot the problem in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the one that’s causing the Black border issue. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Driver Verifier is a built-in tool in Windows 10 that monitors device drivers on your computer, if it detects issues with drivers, it will attempt to fix the issue. If you are encountering Blue Screen for a Driver and after running Driver Verifier you get another with message DRIVER_VERIFIER_DETECTED_VIOLATION ten follow this article step by step in order to solve it. There is a chance that you will maybe even have to do this in safe mode, if that is your case, login into safe mode and proceed, otherwise proceed normally.

1. Update Device Drivers

   the most common issue with the blue screen is old Drivers, in most cases, graphical drivers, update all Drivers with the latest versions and see if this will resolve the issue.

2. Stop or uninstall Virtualization software

   Virtua machine software is a great way to have a safe environment and to experiment while preserving your Windows installation intact, however sometimes due to the nature of these applications they can be a case for blue screen errors. Stop virtualization software to see if it will remove the issue. If that is the case, try another virtualization application

3. Disable Driver Verifier

   Press ⊞ WINDOWS + X to open the secret menu Click on Command Prompt (admin) Inside command prompt type: verifier and press ENTER Select the Delete existing settings radio button Click Finish Reboot your computer

4. Reset Driver Verifier

   Press ⊞ WINDOWS + X to open the secret menu Click on Command Prompt (admin) Inside command prompt type: verifier /reset and press ENTER Reboot your computer

5. Use system restore

   Rollback Windows to the previous state where everything was working fine.

If your operating system cannot or is not able to load a required DLL file on your Windows startup and you encounter a message saying, “Failed to load DLL”, then you’ve come to the right place as this post will guide you in fixing this problem. When you encounter this kind of issue, you will see either of the following error messages on your screen:

“The dynamic library dll failed to load.” “Failed to load dll library.”

This kind of error can occur when your Windows operating system fails to locate the DLL library which the system needs to access during startup. It can also occur when the DLL file is not in a directory specified in the path or when the DLL file is corrupted or has gone missing. Moreover, you can also encounter this error if the DLL file is infected with some malware. Whatever the case is, here are some suggestions you have to check out to resolve the problem.

Option 1 – Try to reinstall the program

The first thing you can do is to reinstall the program that’s giving you this error. Once you’ve uninstalled the program, download its latest setup file from its official site and then install it again.

Option 2 – Try checking the startup programs

You might also want to check the startup programs on your computer, especially the Windows Registry startup paths, and then remove the startup entry to the concerned DLL file.

Option 3 – Try to re-register the problematic DLL file

You may have to re-register the ntdll.dll file using the regsvr32.exe before you can successfully install the program and fix the ntdll.dll file crash error. The Regsvr32 tool is a command-line utility that can be used to register and unregister OLE controls like DLL and ActiveX (OCX) control in the Windows operating system. Follow the steps below to use it.

• Open Command Prompt as admin from the WinX menu.
• Next, type the following commands in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
  • exe /[DLL file]
  • exe [DLL file]

Note: Replace “[DLL file]” with the name of the DLL file that was pointed out in the error.

• After you execute the given commands, you should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully. After that, try to install the program again and see if it now works.

Option 4 – Try to replace the DLL file with a trusted source

• First, you need to get the new DLL file from another computer with preferably the same file version number.
• After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
  • x86: This PC > C:/Windows/System32
  • x64: This PC > C:/Windows/SysWOW64
• Next, type “cmd” in the Cortana search box and right-click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
• Now type the “regsvr32 ntdll.dll” command and hit Enter.
• Restart your PC and check if the error is now fixed.

Option 5 – Try checking the details in the Event Viewer

Checking the details in the Event Viewer can also help you find out the root cause of the problem as the Event Viewer usually contains detailed information about the error.

Option 6 – Try running the DISM tool

You might want to repair potentially corrupted files in your system as having them could also trigger the “Failed to load DLL” error. To repair these corrupted system files, you can run the DISM commands:

• Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
• After that, input each one of the commands listed below sequentially to execute them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism /Online /Cleanup-Image /RestoreHealth

• Once you’ve executed the commands given above, restart your computer and check if the “Failed to load DLL” error is now fixed.

Option 7 – Try scanning your computer using Windows Defender

The DLL file might also be infected with malware or virus and to eliminate it which could explain why you’re getting the “Failed to load DLL” error. Thus, you have to scan your computer using security programs like Windows Defender.

• Tap the Win + I keys to open Update & Security.
• Then click on the Windows Security option and open Windows Defender Security Center.
• Next, click on Virus & threat protection > Run a new advanced scan.
• Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.

Steam has cemented itself as the largest digital game shop in the World. First, release all the way back on September 12^th, 2003, it was meant to be a standalone software client aimed to deliver updates to Valve’s games. It was soon expanded to include titles from third parties. The greatest Steam expansion and its popularity started in 2004 with the release of Half-life 2. Steam allowed prepurchased editions to be downloaded before the official release of the game making it available for play the moment it was officially out. Very soon after Steam gained its popularity, Valve has opened doors to other developers and offered them to use Steam as means for a digital distribution platform. Today it hosts over 30000 different game titles, not including DLC or applications. And how soon Valve’s steam deck is coming out soon we would like to share some great tips and tricks about Steam itself for easy everyday gaming.

Steam guard account security

Security of any of your accounts should be something that you really take seriously. So as always use a strong password for Steam but if you want an extra layer of security for it, and you should, use the Steam built-in feature: Guard Account Security. In order to activate Security Guard go to Steam>Settings>Account>Manage Steam Guard Account Security. Once enabled you will be able to use the Steam mobile application for special code when opening Steam or your email address.

Use Steam beta feature

Once a Steam account is created by default you will download and install the client. In the client, you will have the latest features available but there are more Steam features than default ones, beta features that can offer some improved and new functionality, and do not worry, they are stable and bug-free. I have been in Steam beta for years and not even once have I had any issues with the client itself but I have always had the latest features that will come to regular users later. To enable beta participation to go to Steam>Settings>Account, open the drop-down Beta participation menu, and choose Steam Beta Update. Confirm on OK and restart the Steam client. You will now get all the latest features first.

Manage your library via Collections

The collection is a neat idea for organizing your large game library into different collections or sections easily expanded and contracted for easier navigation and organization. To add the game to a collection just right-click on it and select Add To>New Collection, make a name for a collection like action, RPG, or whatever rocks your boat, and you are done. Once the collection is created other games can be added to it simply just by dragging it into the desired collection.

Make shelves

Shelves are ways to see your collections in the larger areas of the Steam clients. By clicking Add Shelf>Choose a Shelf, you can now add your collection to a shelf on the larger part of the client as a horizontal scrolling container with your chosen games. There are also some predefined shelves like All Games, Recent friend activity, and more.

Hide Game from Library

By right-clicking on a game and selecting Manage>Hide This Game you will remove the game from the active view of your Steam library. Note that the game will still be owned and a part of your library, you will just not be able to see it. This is a great feature when for example you have some things that came as a part of the game pack you are not really interested in when you have 2 different versions of the same game as for example standard and deluxe edition or just by simply not wanting to have game visible in the library. You can find a hidden game by typing its name in the search box and from there you can unhide it.

Play game soundtracks inside Steam

Some games offer you to purchase their soundtracks if you like music from them and some even include OST with a regular purchase. Steam lets you play these soundtracks and even lets you import your own music library folder into it in order to play all of your music inside the client itself. It has even options to automatically stop music playing once the game is run and you can make playlists as well. Your purchased game soundtracks are automatically included, the rest you will need to add by pointing Steam to the folder where you keep music in.

Configure gamepad

Inside Steam, you can configure your gamepad’s general settings, big picture settings, desktop settings, etc. Steam embraced the idea that many OC users these days own and play with gamepads so it has implemented configuration options inside it. To configure your pad go to Steam>Settings>Controller.

Use big picture Steam mode

Big picture mode is Steam's idea of making Steam an entertainment center. Once it is activated it switches from the application into full-screen mode aimed at large TV screens or monitors. You can easily navigate through it via gamepad, mouse, keyboard, or other devices. You have access to the store, your game library, etc. Same as your typical steam app but a little different. You can easily activate it via View> Big Picture Mode and see for yourself is this something you prefer over a standard application layout.

Enable Steam Cloud

Steam Cloud is a great feature that uses cloud storage to save your game progress meaning that you can easily switch to another PC, install games there and continue where you have left off. Many games support this feature instead of keeping saves locally and it is a great feature worth turning it ON. To turn and use Steam Cloud service go to Steam>Settings>Cloud>Enable Steam Cloud Synchronization. Just remember to check does game you are playing supports this option.

Share your Games via Family sharing

Family sharing is a Steam feature allowing you to share your game library with up to 5 accounts on up to 10 different devices. This is a great way to let other members of your family or even close friends enjoy some games you have or vice versa. They will get as well their own save games so you can sleep safe knowing that your progress can not be changed or hindered. Family sharing can be turned ON by logging into PC Steam client where you would like to share your library and navigate to Steam>Settings>Family and then clicking on Authorize Library Sharing On This Computer.

Refund a game

Sometimes the game is not the same as advertised, sometimes it will not work on your PC, sometimes hardware specifications are too high making the game unplayable, etc. For whatever reason, you might have Steam offers you a full game price refund if you wish to do so, you only need to meet 2 criteria, the game must have been purchased within 2 weeks period, older purchases cannot be refunded, and your game playtime must not be over 2 hours of game time. If you fit into this category all you need to do in order to get the full money back is going to Help>Steam Support, pick a recent game from the eligible list, and ask for a refund.

Gift a game

As you can buy gifts for your friends or loved ones in real life, Valve made sure you can do it in digital as well. Gifting game via Steam is simple and straightforward. Choose a game you wish to gift, go to your shopping cart and instead of clicking Purchase for myself, click on Purchase As a Gift, from there you will be taken to your friend list to choose to whom you would like to gift a game along with the option to write a little note to the receiver like happy birthday, enjoy or whatever.

Stream games in Steam itself

Although Steam is not there yet in streaming as Twitch or Facebook gaming is, there is an option to stream your game sessions on it. Click on Steam>Settings>Broadcast to make all adjustments and start streaming. You can also watch streams from your friend list and Steam is now broadcasting popular streams directly to its client if you want to watch it.

Take a game screenshot

By pressing F12, you can take a screenshot from any game and save it inside your Steam cloud library. You can change of course this default screenshot key via Settings>In-Game and if you would like to see your screenshots you can always do it under View Screenshot Library on a game’s page. That’s it, our Steam tips and tricks for easy and good gaming life, I hope to see you soon on errortools.com for your daily articles, tips, and tricks.

The Photos app in Windows 10 is the default photo viewer. However, there are times when it might encounter some problems while you use it. One of these problems in the Photos app reported recently is where users try to export or share the images and videos from the app but weren’t successful in doing so. This can be really quite a hassle in opening images on your computer, especially since the Photos app is the default photo viewer in Windows 10 and if you don’t have any other photo viewer app installed. This kind of problem in the Photos app can be noticed when you try to use the “Remix” function for both photos and videos. In other words, this problem can occur with just pictures, videos, as well as a combination of both. So if you are trying to watch a video using this app, then you wouldn’t be able to play it. In such a case, the only thing you can hear is the audio but you wouldn’t see anything except for a hazy purple screen that has not export or share option. There are several possible causes for this problem and it could be fixed by updating the display driver/graphics driver or disabling the hardware-accelerated video encoding. You could also try updating or resetting or reinstalling the Photos app. For more details, follow each one of the suggestions provided below.

Option 1 – Try to update the Graphics driver

You can try to update your Graphics card driver using the Device Manager in your computer to resolve the blank dialog boxes problem or you can also go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it. To update your Graphics driver via Device Manager, refer to these steps:

• First, boot your computer into Safe Mode.
• After that, tap the Win + R keys to launch Run.
• Type in msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
• After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
• Now restart your computer.
• After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.

Option 2 – Try disabling the hardware-accelerated video encoding

The next thing you can do to fix the problem is to disable the hardware-accelerated video encoding in your computer. To do that, follow these steps:

• Open the Photos app and click on the visible three dots located in the upper right corner of the app and then select Settings.
• From there, you should see the version number of the app in the “About this app” section. So if your app is version 2018.18071.****0.0 or greater, you should see the Video section which has a toggle button.
• Turn that toggle button off to disable hardware-accelerated video encoding in the Photos app. This should fix the problem, if not, simply follow the next given options below.

Option 3 – Try to update the Microsoft Photos app

• Open the Microsoft Store and click on the three horizontal dots for the menu located on the top right portion of the window to see the options.
• Next, select Downloads and updates and then click the Get updates button in the top right. This will install any pending updates for all the apps including the Microsoft Photos app using the Microsoft Store.

Option 4 – Try resetting the Photos app

• To get started in resetting the Photos app, open the Windows 10 Settings.
• Then go to Apps > Apps & features.
• After that, scroll down until you see the Photos app option – click on it and open its Advanced options.
• From there, you will see the Reset button, click on it and click and then click on it once more to confirm.

Note: The process may take a couple of minutes to complete. Once it’s done, open the pictures again using the Photos app.

Option 5 – Try reinstalling the Photos app

If none of the options given above worked, then you might want to consider reinstalling the Photos app. Unlike what most users think, it isn’t really that hard reinstalling preinstalled apps as you have the Windows PowerShell for that. To use this program in reinstalling the Photos app, follow these steps:

• Open the Windows PowerShell program with admin privileges and key in the following command:

Set-ExecutionPolicy Unrestricted

• After that, execute this second command to re-register and reinstall the Microsoft Photos app.

Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)AppXManifest.xml"}

Note: In the command given, do not forget to replace the “PackageFullName” with the actual package name for the Photos app. After executing the command, it will uninstall the Photos app from your computer so you need to install it again from the Windows Store by simply looking for it. Once you found it, just click on install to start the installation process.