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Cannot Create User Account During Out Of Box Experience or Sign In, Non-Responsive Behavior (Welcome Back) Page

When you upgrade your Windows 7 or Windows 8.1 system to Windows 10, you’ll undergo a phase called Out of Box Experience, or simply OOBE. This phase is intended to allow users to customize their Windows 10 experience, which includes defining personal settings, creating user accounts, and more. Some users reported having issues when creating their user account during the Out of Box Experience (OOBE) on Windows 10 upgrade. Some also reported issues about non-responsive behavior (Welcome Back) page.

Solution

Restoro box imageError Causes

Unfortunately, there’s no known cause for this error. However, some users reported that this occurs when:

  • There’s a problem with the ISO or CD used to install Windows 10
  • There’s hardware malfunctioning on the computer

Further Information and Manual Repair

Your Windows 10 upgrade will not be successful if you’re not able to create a user account or finish the Out of the Box (OOBE) phase of the installation. Here are some methods that will help you fix this manually.

Method 1 – Wait and retry

Some users reported that waiting for about an hour and retrying the process again will solve this problem. It’s also recommended that you keep your computer in a ventilated place while you wait to retry the process.

Method 2 – Load default user manually

This method has 2 requirements in order to work.

  1. You need to be upgrading from a previous Windows version, and
  2. Your Windows was originally configured to automatically boot to desktop

If you meet these two requirements, you can solve the error by following the steps below:

  1. Hold CTRL+ESC keys. Windows should load the default user after doing this step.
  2. Press the Windows key + X. Then, click the Computer Management icon
  3. Choose “Local Users and Groups”
  4. Double click on Users
  5. Right-click on the right pane, and then choose “New User”
  6. Create a new user account and password

Method 3 – Power down your laptop

This method only applies if you’re a laptop user.

  1. Power down your laptop
  2. Remove the battery of your laptop
  3. Wait for about 10 minutes
  4. Connect your laptop using direct current
  5. Turn on your laptop again
  6. Create a new user account and log in

Method 4 – Create a local account if you’re trying to set up a Microsoft account

Instead of connecting to a Microsoft Account after the set-up, you might want to try creating a local account. To do this, follow the steps below:

  1. Power down your computer if you are to set up a Local Account.
  2. Disconnect your computer from the Internet, either Wired or Wireless
  3. Unplug your computer, and wait for about 10 minutes.
  4. Reconnect your computer and start Windows. Do NOT connect to the Internet and make sure you’re disconnected to any devices you don’t need.
  5. Try creating a user account again

 If the steps above don’t work, you might want to try Startup repair.

Method 5 – Boot your computer from Windows 10 media

In order to do this step, you need to have official Windows 10 ISO files.

  1. Go to the “Install Now” screen
  2. Choose Repair your computer
  3. Click Advanced Options
  4. Click Safe Mode

After doing the steps above, there’s a chance you get an error message that says “installation cannot be completed in safe mode”. When you see this, just press Shift+F10. This will execute and open the command prompt of your computer.

 From the command prompt, you can try and create a new user account.

 For example, net user Username Password /add

 The username here should be replaced with the account name you want to add, and the Password here should be replaced with the password you want to use for the account.

 After replacing the username and password on the text, press the Enter button on your keyboard. You’ll know if the command is successful once you see the message, “The command completed successfully.”

You can now close the command prompt. Restart your computer and try to log in using the account you just created.

Method 6 – Use a powerful automated software

If all the above methods still don’t work, it might be best to try automated software to help you fix this problem.

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As you know, the USB security keys are a secure medium to validate a lot of components in a computer. They can be used to log in to Windows 10. Now with the advancement of APIs, you can authenticate across the website as well using the same key. However, there are times when it may not work and it could be caused by several factors. It could be due to corrupted or incompatible drivers or it could also be due to compromised integrity of the key, and many more. So if you happen to encounter an issue with the USB security key on your Windows 10 computer, then there are several potential fixes you can try. You can try toggling the Internet Options settings or reinstall the respective USB drivers. You could also try changing the PIN of the security key or disable the antivirus program on your computer or troubleshoot the web browser. Refer to the potential fixes provided below to fix the problem.

Option 1 – Try to toggle the settings of the Internet Options

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Option 2 – Try to update or reinstall the respective drivers

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Option 3 – Try to change the PIN of the security key

If the first two options didn’t work, you can try changing the PIN of the security key. There are instances when the PIN for the security key might have been corrupted. Thus, resetting it can help you resolve the problem.

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Option 1 – Try restarting your computer

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  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Restart your computer.

Option 5 – Troubleshot the problem in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the one that’s causing the Task Manager issue. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
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  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
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Option 6 – Try scanning your computer using Windows Defender

As mentioned, the Task Manager issue might be caused by some malware in the system and so to eliminate the malware, you have to scan your computer using security programs like Windows Defender.
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Option 1 – Try checking the screen resolution

You might want to try checking the resolution of your screen.
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Option 2 – Try updating Graphics & Monitor drivers

You might want to try updating your graphics and monitor drivers if you haven’t updated them for some time now. To do that, refer to these steps:
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Option 3 – Try to run the DISM tool

You can also run the DISM Tool as it might also help in getting rid of the black border or bar on your Windows 10 computer. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth” which could help you resolve the problem.
  • Open the Command Prompt with admin privileges.
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Option 4 – Troubleshot the problem in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the one that’s causing the Black border issue. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
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Option 1 – Try to kill applications that consume high resources

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Option 2 – Try to remove or stop unnecessary programs and services

If the applications or processes that are consuming a lot of CPU resources reappear even after you kill them or end their processes, then you can try the following suggestions to remove or stop these unnecessary programs and processes.
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Kernel32.dll Error - What is it?

To understand Kernel32.dll error properly, here’s what you need to know first: in the Windows operating system, the system32 directory plays a vital role. Inside this directory, there is an element called Kernel32.dll. A DLL (dynamic link library) is a library that contains codes and data that are used by more than one program at the same time. The role of the Kernel32.dll file is to handle memory management and I/O (input and output) operations. Malfunctioning of this file results in a Kernel32.dll error message which leads to program or application failure.

Error Causes

Kernel32.dll files can be attributed to several reasons like:
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  • Registry corruption
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  • Viral infection or malware attack
It is advisable to repair the Kernel32.dll error immediately to avoid inconvenience and serious computer damages like program lockouts, system failure, freeze, and crash.

Further Information and Manual Repair

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Option 1 – Try to run the CHKDSK utility

Running the CHKDSK utility might also help you resolve Error 0x80000003. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.
  • Open Command Prompt with admin privileges.
  • After opening Command Prompt, execute the following command and hit Enter:
chkdsk /f /r
  • Wait for the process to be completed and then restart your computer.

Option 2 – Try to run a System File Checker scan

You can also try to run a System File Checker or SFC scan in order to scan your computer for corrupted files that might be the cause behind the Error 0x80000003. Once it finds any corrupted system files, it will automatically fix them. To run System File Checker, here’s what you have to do:
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  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Restart your computer after the scan is completed.

Option 3 – Perform a Clean Boot

There are some instances that some conflicting programs installed in your computer might be the one that’s causing the Error 0x80000003 to appear. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
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  • From there, go to the General tab and click “Selective startup”.
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  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Option 4 – Run the Memory Diagnostic Tool to check for Memory leaks

  • Tap the Win + R keys to open Run and type mdsched.exe and hit Enter to open the Windows Memory Diagnostic Tool.
  • After that, it will give two options such as:
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    • Check for problems the next time I start my computer
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Option 5 – Try contacting the developer

If you find that you’re getting Error 0x80000003 on only one particular application, then you can try to contact the developer of the software that’s throwing up this error. All you have to do is search the web for the official support channel of the software and discuss the error from there.
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myBrowser is a Potentially Unwanted Program that allows users to access the internet. This browser suggests users install other PUP like myfiles, myemail, and others. This application claims to be a good reliable portable internet browser, however during our test use of the program several website scripts crashed and were not able to open up all the website assets required, leaving the users with a mediocre browsing experience.

While browsing the internet through this program, you might see additional ads and sponsored links injected into your search results and/or websites.

About Potentially Unwanted Applications

What is a Potentially Unwanted Program (PUP)?

Everyone has experienced it – you download and install a free application, you then notice some unwanted programs on your computer system, come across a strange toolbar on your web browser, or find your default search engine has been changed to something else. You didn’t set them up, so how did they turn up? Potentially Unwanted Programs (PUP), also referred to as Potentially Unwanted Applications (PUA), are programs that you never wanted in the first place and often come bundled with freeware software. Once installed, most of these applications can be difficult to eliminate and become much more of an annoyance rather than a necessity. PUP doesn’t involve malware in the traditional sense. A basic difference between PUP and malware is distribution. Malware is commonly dropped by silent installation vectors such as drive-by downloads while PUP gets installed with the consent of the user, who knowingly or unintentionally authorizes the PUP installation on their PC. PUP developers may argue that their programs aren’t malicious software but they can still be dangerous software and put the computer at risk much the same way a computer virus does.

What do PUPs do on your PC, precisely?

Unwanted programs can be found in various forms. Usually, they will be found in adware bundlers that are known to utilize aggressive and misleading advertising. The majority of bundlers install many adware applications from several vendors, each of which features its own EULA policy. Safebytes Anti-malware entirely removes this threat and protects your PC against unwanted programs or malware infection. PUPS also appear in the form of undesirable toolbars or web browser add-ons. They may change your internet browser settings, monitor your surfing activities and online searches, take up a large amount of space on your monitor, and degrade your web browsing experience. Potentially Unwanted Programs at times act quite similarly to computer viruses or spyware. They will often carry keyloggers, dialers, and other programs built inside them that may track you or send your sensitive details to third parties. Even if the PUPs aren’t basically malicious, these programs still do absolutely nothing good on your computer – they will take precious resources, slow down your PC, weaken your device’s security, making your PC more vulnerable to trojans.

Protect yourself from PUPs

• Read very carefully before you install anything. Do not click accept till you have read the fine print. There will probably be a clause about PUPs. • Always select “Custom” or “Advanced” installation and never blindly click the Next button, which will let you uncheck any foistware software programs you do not want. • Use an anti-PUP program. Security software like Safebytes Anti-malware provides the very best real-time protection against PUPs and also other malware. • Be alert if you install freeware, open-source software, or shareware. Don’t install programs that appear suspicious or malicious. • Always download software from reliable sources like official websites instead of untrustworthy sharing space. Stay away from file-hosting sites where/when possible. Comply with these guidelines and you should more or less never get potentially unwanted programs on your PC

What To Do When You Cannot Install Safebytes Anti-Malware?

Malware could cause all kinds of damage once they invade your PC, from stealing your private details to deleting files on your computer. Some malware is designed to restrict or prevent things that you wish to do on your computer. It may well not let you download anything from the internet or stop you from accessing a few or all of the internet sites, particularly the anti-malware sites. So what you should do if malware prevents you from downloading or installing Safebytes Anti-Malware? Follow the instructions below to eliminate malware by alternate methods.

Make use of Safe Mode to fix the problem

If any virus is set to run automatically when Microsoft Windows starts, stepping into safe mode could very well block this attempt. Since only the minimal programs and services launch in Safe Mode, there are hardly any reasons for issues to occur. Below are the steps you need to follow to start into the Safe Mode of your Windows XP, Vista, or 7 computers (check out the Microsoft website for instructions on Windows 8 and 10 computers). 1) Hit the F8 key repeatedly as soon as your PC boots, but before the big Windows logo comes up. This will bring up the Advanced Boot Options menu. 2) Make use of the arrow keys to select Safe Mode with Networking and press ENTER. 3) When this mode loads, you should have the internet. Now, make use of your internet browser to download and install an anti-malware application. 4) Right after the software is installed, let the scan run to remove viruses and other threats automatically.

Obtain the antivirus software using a different browser

Some malware mainly targets specific web browsers. If this sounds like your case, make use of another internet browser as it might circumvent the virus. If you’re not able to download the security application using Internet Explorer, this means the virus is targeting IE’s vulnerabilities. Here, you should switch to another internet browser such as Chrome or Firefox to download the Safebytes program.

Create a bootable USB antivirus drive

Here’s another solution which is creating a portable USB anti-virus software package that can scan your system for malware without needing installation. Adopt these measures to run the anti-virus on the affected PC. 1) Download Safebytes Anti-Malware or Microsoft Windows Defender Offline onto a clean PC. 2) Plug in the pen drive into the uninfected computer. 3) Double click on the exe file to open the installation wizard. 4) When asked, choose the location of the USB drive as the place in which you want to store the software files. Follow the directions to finish the installation process. 5) Now, transfer the flash drive to the infected computer. 6) Double-click the EXE file to open the Safebytes tool right from the flash drive. 7) Click the “Scan” button to run a full computer scan and remove malware automatically.

SafeBytes Anti-Malware: Lightweight Malware Protection for Windows Computer

If you’re looking to download the anti-malware program for your computer, there are numerous tools on the market to consider however, you should not trust blindly anyone, irrespective of whether it is a paid or free program. Some of them do a good job in removing threats while some will ruin your computer themselves. You have to select one that is reliable, practical and has a good reputation for its malware source protection. On the list of strongly recommended tool by industry experts is SafeBytes Anti-Malware, a well known security software for Microsoft Windows. SafeBytes is a powerful, real-time anti-malware application that is designed to assist the common computer user in safeguarding their computer from malicious threats. With its outstanding protection system, this tool will quickly detect and eliminate the majority of the security threats, which includes adware, viruses, browser hijackers, ransomware, trojans, worms, and PUPs.

SafeBytes anti-malware takes computer protection to a whole new level with its enhanced features. The following are some of the great features included in the software.

Live Protection: SafeBytes offers real-time active checking and protection against all known viruses and malware. It will continuously monitor your pc for hacker activity and also gives end-users superior firewall protection. Best AntiMalware Protection: This deep-cleaning anti-malware application goes much deeper than most antivirus tools to clean your computer. Its critically acclaimed virus engine locates and disables hard to remove malware that hides deep within your computer. Website Filtering: SafeBytes provides instant safety rating to the webpages you’re going to visit, automatically blocking unsafe sites and to make sure that you are certain of your safety while browsing the internet. Lightweight Utility: SafeBytes is a light-weight application. It consumes a very small amount of processing power as it works in the background so you are free to use your Windows-based computer the way you really want. Premium Support: You will get 24/7 technical assistance to quickly resolve any concern with your security application. SafeBytes can keep your PC protected from the latest malware threats automatically, thus keeping your online experience secure and safe. Now you may realize that this tool does more than just scan and delete threats in your computer. If you’re looking for the very best malware removal tool out there, and if you don’t mind spending some dollars for it, opt for SafeBytes Anti-Malware.

Technical Details and Manual Removal (Advanced Users)

If you want to carry out the removal of myBrowser manually instead of using an automated software tool, you can follow these simple steps: Proceed to the Windows Control Panel, click on the “Add/Remove Programs” and there, choose the offending application to remove. In cases of suspicious versions of browser extensions, you can easily remove them through your web browser’s extension manager. You will most probably also want to totally reset your internet browser to its default settings. Lastly, check your hard disk for all of the following and clean your Windows registry manually to remove leftover application entries after uninstalls. Please remember that only advanced computer users should try to manually edit the registry because incorrect file deletion leads to a major problem or even a PC crash. Moreover, some malicious programs have the capability to defend against its deletion. Carrying out this in Safe Mode is advised.
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