What is Trojan Kryptik and what does it do

dxgkrnl.sys Blue Screen Error in Windows

Dxgkrnl.sys is a file related to the Microsoft DirectX driver – a suite of technologies developed by Microsoft to provide hardware acceleration for heavy multimedia applications like 3D games as well as HD videos. However, there are times when you encounter Blue Screen errors for this system file which is quite a lot. So when you encounter a Blue Screen error that’s related to this file, then it could be that the dxgkrnl.sys file is infected with some virus or malware and this might go unnoticed since antivirus programs regard dxgkrnl.sys as a system file. Here are some Blue Screen errors related to the dxgkrnl.sys file:

SYSTEM_SERVICE_EXCEPTION .
BAD_POOL_HEADER
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL.
STOP 0x0000001E:

KMODE_EXCEPTION_NOT_HANDLED

STOP 0x00000050:

PAGE_FAULT_IN_NONPAGED_AREA

To fix the dxgkrnl.sys Blue Screen error, here are some suggestions you have to check out.

Option 1 – Try running the DirectX Diagnostic Tool

Since the dxgkrnl.sys error has something to do with the DirectX Graphics APIs, you can run the DirectX Diagnostic tool to resolve the problem.

Option 2 – Try updating or re-installing DirectX

If the DirectX Diagnostic tool didn’t work, you can try to update or reinstall DirectX instead. This can help in fixing the problem because when you reinstall or update DirectX, it will replace the incompatible or corrupted components of DirectX from your computer.

Option 3 – Try to run the DISM commands

You might want to repair potentially corrupted files in your system as having them could also trigger the dxgkrnl.sys Blue Screen error. To repair these corrupted system files, you can run the DISM commands:

Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
After that, input each one of the commands listed below sequentially to execute them:
- Dism /Online /Cleanup-Image /CheckHealth
- Dism /Online /Cleanup-Image /ScanHealth
- Dism /Online /Cleanup-Image /RestoreHealth

Once you’ve executed the commands given above, restart your computer and check if the dxgkrnl.sys Blue Screen error is now fixed.

Option 4 – Try updating or reinstalling your Graphics drivers

Updating or reinstalling the Graphics drivers in your computer can also help in resolving compatibility issues between the operating system and the driver that also cause this kind of BSOD error.

First, boot your computer into Safe Mode.
After that, tap the Win + R keys to launch Run.
Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
Now restart your computer.
After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.

Note: You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

Option 5 – Try to run the Blue Screen Troubleshooter

As you know, the Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like dxgkrnl.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

Tap the Win + I keys to open the Settings panel.
Then go to Update & Security > Troubleshoot.
From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 6 – Try disabling the SLI Technology in NVIDIA Control Panel

In case you don’t know, there is a technology called SLI that comes with the NVIDIA graphics cards. With the help of this technology, the usage of various GPUs is allowed on a computer and hence helps in triggering the Alternate Frame Rendering and boosts the Graphics Performance directly. This is why this option to disable the SLI technology is suitable in fixing the problem if you are using an NVIDIA Graphics card.

Search for NVIDIA Control Panel in the Cortana Search box and then click on the related search result or you can also right-click on the NIVIA icon located in the system tray and then select the NVIDIA Control Panel to open it.
After that, navigate to the 3D settings section.
Then select the “Set SLI Configuration” option and click on the “Do Not Use SLI Technology” option.
Now click on Apply located at the bottom-right corner of the window to save the changes made.
Restart your computer.

Option 7 – Try turning off NVIDIA Surround

Note that this option is only applicable if your computer is using the NVIDIA Graphics card.

In the Cortana Search box, search for NVIDIA Control Panel and click on the related search result.
After opening the NVIDIA Control Panel, go to 3D Settings > Configure Surround, PhysX.
Now uncheck the “Span displays with Surround” option and then click on the Apply and OK buttons to save the changes made.
Restart your computer.

Operation did not complete successfully

It is common knowledge that when you open a file that contains viruses, it will automatically infect the operating system. This is why most antivirus programs like Windows Defender won’t allow the opening of a file or execution of any associated program if they detected that the file or program could potentially harm the computer. In situations like this, you may get an error stating, “Operation did not complete successfully because the file contains a virus”. In addition, it is also possible that this error message can pop up even for known programs. To open the program or file that triggered the error, you will be given a couple of options in this post but make sure that the program or file is really safe to open and does not contain any virus. You can open the file or execute the program by disabling the Windows Defender or any antivirus program temporarily. You could also try to add an exclusion in your antivirus program or repair File Explorer or run the Disk Cleanup tool. For more details, refer to each one of the options provided below.

Option 1 – Try to temporarily disable the Windows Defender program

Although you could encounter this error with any antivirus program, it is more common in Windows Defender. Thus, you can try to disable it for a while when you open the file or execute the program. To do so, follow these steps:

First, click on the Start button and go to Settings > Update and Security > Windows Security.
Here, select the “Open Windows Security” option located in the right pane.
After that, click on the “Virus and threat protection” option.
Next, click on Manage settings under the Virus and threat protection settings.
Then turn off the switch for both Real-time protection and Cloud-delivered protection.
Now restart your computer and try to open the file or execute the program again and see if it works.
Note: Do not forget to enable the Real-time protection and Cloud-delivered protection back in Windows Defender.

Option 2 – Try adding an exclusion in the Windows Defender program

Open the Windows Defender Security Center from the system tray area.
Next, click the “Virus & threat protection” option and then open the “Virus and threat protection settings”.
After that, scroll down until you find the “Exclusions” and click on the “Add or remove exclusions” option.
Then click the plus button and select the type of exclusion you want to add and from the drop-down list, select Folder.
Next, navigate to the path where the file or program is located.
When a User Account Control or UAC prompt, just click on Yes to proceed.
Now try to run the program or file again and see if it worked. If it did, then make sure to turn on your antivirus. However, if it didn’t work, proceed to the next given options below.

Option 3 – Try to run a System File Checker scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be the cause why you’re getting the errors 0x8024a11a and 0x8024a112. To run the SFC command, follow the steps given below.

Type “cmd” in the Start search and then right-click on the appropriate search result.
Next, select “Run as administrator” to open Command Prompt with admin privileges.
After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

Windows Resource Protection did not find any integrity violations.
Windows Resource Protection found corrupt files and successfully repaired them.
Windows Resource Protection found corrupt files but was unable to fix some of them.

Now restart your computer and see if the problem is fixed or not.

Option 4 – Run the Disk Cleanup tool

You can also try using the Disk Cleanup tool. To use it, refer to these steps:

Tap the Win + R keys to open the Run dialog box and then type “cleanmgr” in the field and hit Enter to open the Disk Cleanup window.
After that, select the drive you want to clean.
Now click OK to clean the disk and restart your computer.

Fix One Drive Error: This is not a valid file name

As you know, Microsoft’s consumer cloud storage platform is none other than OneDrive. It is where users can save any of their files albeit it’s mostly used to store common files like documents and photos. However, there are times when you might encounter some problems when saving these files. Recently, some users reported that they had problems saving Word documents to OneDrive and if you experience the same issue, then you’ve come to the right place as this post will guide you on how to resolve it. According to users who encountered the problem, when they try to save Word documents on OneDrive, an error message appears instead stating, “This is not a valid file name”. This kind of error only occurs when the file is opened from within OneDrive for saving in a different folder. In other words, if the file is saved in the same folder, the error won’t pop up but if it is saved in a separate folder, that’s when the error appears. Worry not though for fixing this error is not complicated and won’t take too long. It seems that this error is due to the 259-character limitation when creating and saving files as far as the Office products are concerned. To resolve it, there are several workarounds you can check out. Before you proceed with these workarounds, make sure that you have a stable internet connection.

Option 1 – Try renaming the file with a shorter name

The first thing you can do to fix the problem is to rename the file with a shorter name. Just right-click on the file and select the Rename option from the menu and then type in the new name and click OK or tap Enter to rename the file.

Option 2 – Try renaming the folders where the file is located

Like what you did in the first given option, all it takes is a right-click but this time on a folder. Rename the folder with a different name and save the changes made and then check if you can now save the Word document on OneDrive.

Option 3 – Try moving the file to a folder with a shorter path

If the first two options didn’t work, you can try moving the file to a folder with a shorter path. Note that it is not the same as doing it locally on a Windows 10 computer so you have to right-click on the file and select the “Move to” option. After that, locate the folder where you want to move the file and select it and then click on the Move button to complete the task.

Option 4 – Try making some changes in the document

You could also try to make some modifications to the document. Once you’ve done that, click the File tab and select the Save As option and then go to the folder where you want to save the file and tap enter.

Reset Windows computer without Settings app

As you know, the Settings app is a vital part of Windows 10 as it helps in fixing issues in the system and offers users access to various Troubleshooters, as well as the Reset function and many more. So if you want to Reset this PC or a Windows Store app, you need to use the Settings app to do so. However, one of the most annoying errors you can encounter when using the Settings app is that it crashes or sometimes does not open at all. Thus, if you are having issues with this app, worry not for there are alternative ways you can try to reset your Windows 10 PC. For you to reset your Windows 10 PC without using the Settings app, the main option you have is to use the Advanced Startup options and there are different methods by which it can be accessed. It can be accessed via Lockscreen, Command Prompt window, or via Start Menu.

Option 1 – Reset Windows 10 via Lockscreen

You need to first boot into the Advanced Startup options from the lock screen. If you’re already logged in to your account, you have to hit the Win + L keys to get on the lock screen.
Next, click on the Power button located at the bottom right corner of the screen.
After that, hold the Shift key and click on Restart to restart your computer into the Advanced Setup option mode. And from there, you can reset your Windows 10 computer.

Option 2 – Reset Windows 10 via Command Prompt

Search for “cmd” in the Cortana search box or hit the Win + R keys to open the Run box and type “cmd” in the field and hit Enter to open Command Prompt.
If a User Account Control or UAC prompt appears, click Yes to proceed in opening Command Prompt.
After that, type the following command and hit Enter to execute it:

shutdown /r /o /f /t 00

After you execute the command, it will restart your computer into the Advanced Startup options where you can reset your Windows 10 computer.

Option 3 – Reset Windows 10 via Start Menu

Tap the Win key or click on the Start button located in the Taskbar.
Then click on the Power button at the bottom right portion of the screen.
Next, press and hold the Shift key on your keyboard and then click on Restart. This will restart your Pc into the Advanced Startup options.

Note: Once you have access to the Advanced Startup options, you have to go to the setting which allows you to Reset your Windows 10 PC. All you have to do is select Troubleshoot > Reset this PC to reach the following screen Afterward, select either the “Keep my files” option or the “Remove everything” option depending on your preference, and then proceed to the next on-screen instructions that follow to reset your Windows 10 computer.

An Easy Guide to Resolving Error 0x80040600

0x80040600 - What is it?

This is a typical MS Outlook error code. This error message may prevent you from sending and receiving emails via your Outlook account. The error message is displayed in the following format:

"An unknown error has occurred. 0x80040600"

If this is the primary source of your communication in the office, then this error can cause you a great deal of inconvenience as it may prevent you from running important business errands via your Outlook account efficiently. Therefore, when you experience the 0x80040600 error on your PC, it is advisable to fix it immediately.

Solution

Error Causes

This error code is triggered due to multiple reasons. These include but are not limited to:

PST (Personal Storage Table) file reaches its file size limit
PST file corruption
Viral infection
Incorrect Windows registry settings
Improper shutdown of Outlook

This error code can lower your office productivity as you may be unable to send and receive emails on your Outlook account. Also, you may get locked out of your account and be unable to view your calendar entries and open email attachments saved previously in your account.

Further Information and Manual Repair

To resolve the error on your PC, you don’t have to wait for the network personnel to fix it or be a computer expert. Here is a list of easy and effective DIY methods to help you fix this error code right away.

Method 1: Download a PST File Repair

If the error occurs because your PST file has reached it maximum limit which is normally 2 GB or because of PST file corruption, then it is advisable to download a PST file repair tool. After downloading it, simply run it on your PC. This tool will immediately fix the damaged PST file and file the issue.

Method 2: Download an Antivirus

Deadly viruses like Trojans and spyware can penetrate into your PC if through downloads and opening phishing emails. Therefore, to remove such viruses it is important to install an antivirus and scan your entire PC.

Method 3: Install Restoro.

If the problem is associated with incorrect Windows registry settings or viral infection, it is advisable to download Restoro. This software is multi-functional deployed with 6 different and powerful utilities including an antivirus, a registry cleaner, and a system optimizer to name a few. The registry cleaner repairs the registry corrects the settings and fixes the damaged files. The antivirus on the other hand simultaneously removes all types of viruses including Trojans, spyware, malware, and adware on the system. While the system optimizer feature ensures the PC performance and speed are not compromised during the scanning and cleanup process. This software is safe, efficient, and compatible with all Windows versions. It has a user-friendly interface and simple navigations which makes it quite easy for all levels of users including novice and intermediate to operate. Click here to download Restoro and resolve the 0x80040600 error code on your PC today!

Fix High CPU usage by IAStorDataSvc in Windows

If your Windows 10 computer is currently experiencing high CPU usage because of the IAStorDataSvc, read on as this post will show you what you can do to resolve the issue. The high CPU usage of IAStorDataSvc is because of the Intel Rapid Storage Technology. It appears as a Service that may not only result in high CPU usage but also high disk and memory usage, as well as slow computer performance and overheating of your PC. This problem usually occurs on HP computers and on any computers that are using the Intel Rapid Storage Technology. You might also notice that your fan runs at high speed each time this issue occurs with the average CPU usage spiking up to 50%. Take note that this service is used to speed up file access. However, if you are not using an SSD on your computer, then it’s not really necessary for you to have the IAStorDataSvc installed. To resolve this issue, here are some options you can try.

Option 1 – Update or reinstall or remove the IAStorDataSvc driver

Before you proceed, you need to decide first if you want to update, reinstall or remove the IAStorDataSvc driver. To make things easier for you, you can try downloading the latest driver from the Intel Download Centre and then install it on your computer. If it works, good, but if not, you might want to consider removing the driver completely and just let the Windows Update look for the right driver for your computer after you restart it. There are times when the drivers installed are incompatible with the latest Windows update which results in issues like high CPU usage.

Tap the Win + X + M combination on your keyboard to open the Device Manager.
After that, look for the Intel Rapid Storage Technology driver, right-click on it and then select Uninstall.
Now restart your computer for the changes to take effect.

Note: You might also have to go to the list of installed programs and uninstall a program that is listed as “Intel Rapid Storage Technology driver”. To do so, refer to these steps:

In the Cortana Search box, type “control panel” and from the search results that appear, click on Control Panel.
After opening Control Panel, select Programs > Programs and Features which will open the list of installed programs on your computer.
From there, look for Intel Rapid Storage Technology and uninstall it.

Option 2 – Try to disable the IAStorDataSvc via Services Manager

Tap the Win + R keys to open the Run dialog box.
Then type “services.msc” in the field and hit Enter to open Services.
Next, look for the Intel Rapid Storage Technology services from the list of services and then double-click it.
Then change its Startup type to “Disabled”.
After that click on the Apply button and then OK to save the changes made.
Now exit the Services window and check if the problem’s resolved.

How to Use and Configure Active Hours

The issue with the abrupt system reboots to force Windows 10 updates on a computer has been lessened with Active Hours. This feature keeps a record of the hours during which a system remains active and prevents the installation of updates during such hours. For example, when a system restart is needed to complete the installation of an update, Active Hours delays the update and allows you to finish what you’re doing on your computer. Thus, if you haven’t heard of this feature, then now is the time you do, read this post to configure and use Active Hours in your Windows 10 computer. There are three ways you can configure Active Hours. The first one is for general users, whereas the rest of the two methods are for users who knows their way about the Windows Registry and Group Policy. To get started, refer to every given option below.

Option 1 – Configure Active Hours via Windows 10 Settings

Go to Settings > Update & Security. From there, click on the “Change active hours” option under the Windows Update section.
Next, you can select a time (“Start time” and “End time”) during which the restart can occur.
After that, click on the Save button and exit.

Note: Keep in mind that the values you’ve entered indicate the hours during which your system is in use, namely, ACTIVE. It is important for your active hour’s interval period and it can be anything between 1 and 18 hours since you can’t go beyond 18 hours. In addition, there is no option to configure different active hours on different days and you can’t specify different active hours for weekends and weekdays as well. On the other hand, Windows 10 also offer users an option to override Active Hours. All you have to do is go to Settings > Update & Security > Windows Update > Restart Options. From there, you can choose a custom restart time when your computer will restart to install the updates but this is only a one-time setting.

Option 2 – Configure Active Hours via Registry Editor

Tap the Win + R keys to open the Run utility and type “Regedit” in the field and tap Enter or click OK to open the Registry Editor.
Next, navigate to this registry path: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsUpdateUXSettings
In the given registry path, you can choose to change “ActiveHoursStart” and “ActiveHoursEnd”.

Note: There are no extra settings available in the Registry Editor but you can change the remote computer’s Active hours settings using the Registry Editor.

Option 3 – Configure Active Hours via Group Policy

Note that this option is available for the Windows 10 Pro and Educational or Enterprise versions. It is mostly used by computers in Business or through remote access. To get started, follow these steps:

Tap the Win + R keys to launch Run and type “gpedit.msc” in the field and tap Enter or click OK to open the Group Policy Editor.
Next, navigate to this group policy setting: Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Windows Updates.
From there, look for a policy labeled “Turn off auto-restart for updates during active hours” and double click on it. This will open a new window.
Click on the Enabled radio button to enable Active Hours. You also have the option to choose active hours just like in the first given option above. It works just fine except when the following policies don’t override:
- No Auto-restart with logged-on users for scheduled automatic updates installations.
- Always automatically restart at the scheduled time.

Since Group Policy allows you to reduce the range of active hours, you can configure it if you want it to be less than 18 hours. Just find the policy setting labeled “Specify Active hours range for auto -restarts. The minimum is 8 hours”.
After you set the Active Hours, click the Apply and OK buttons to save the changes made.

Edge and Store apps are not connecting

If your Microsoft Edge browser and Windows Store apps are now unable to connect to the internet after you have just installed the newly released Windows 10 v1809 October 2018 update, then this post might help. As you know, Microsoft has made a change recently and because of this, some users are getting the “Hmm, we can’t reach this page” error when they try to open Microsoft Edge as well as other pre-installed apps like News, Mail, and so on. Aside from that, you also won’t be able to connect the Microsoft Store apps to the internet. What’s strange is that you can connect to the internet using other programs like Google Chrome, Internet Explorer, and many more. Apart from checking your internet connection, there are other things you can to resolve the problem. If your Windows Store apps are not able to connect to the internet and you’re only getting the Error 80072EFD, then you might have to enable IPv6 as the new Windows 10 v1809 requires IPv6 to be enabled so that you can use the UWP apps. And so you have to enable IPv6 in the network card along with IPv4. To do so, follow the steps below. Step 1: Tap the Win + R keys to open the Run dialog box. Step 2: After that, type “ncpa.cpl” and hit Enter or click OK to open Network Connections. From there, you will see your currently connected network profile. Step 3: Right-click on your network profile and select Properties and then go to the Networking tab and look for the “Internet Protocol Version 6 (TCP/IPv6)” and select its corresponding checkbox. Step 4: Now click the OK button to save the changes made and restart your computer.

Fix Windows Update error 0xc1900130

If you suddenly encountered Error Code 0xc1900130 while trying to update your Windows 10 computer, read on for this post will help you fix the problem. This kind of Windows Update error may occur when the network connection between the Windows Update server and the client machine is interrupted and the install can’t continue since the instance hash was not found. In such cases, you will see the following error message in Settings:

“Failed install attempt – 0xc1900130”

Here are the technical details of the error:

“Error Code: 0XC1900130 Message: MOSETUP_E_INSTALL_HASH_MISSING Description: The install cannot continue because the instance hash was not found.”

If you are currently facing this problem when you tried to install a Feature Update, you might have to check your internet connection and then try to install the Windows Update again. However, if it didn’t work, then you can refer to each one of the given options below to fix the error.

Option 1 – Reset the Windows Update components

If by any chance that the second option didn’t work, resetting the Windows Update components could also help you resolve the problem. How? Refer to the following steps:

Open Command Prompt with admin privileges.
After that, type each one of the following commands and hit Enter after you key in one after the other.
- net stop wuauserv
- net stop cryptsvc
- net stop bits
- net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.

After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
- ren C:WindowsSoftwareDistribution SoftwareDistribution.old
- ren C:WindowsSystem32catroot2 Catroot2.old
Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
- net start wuauserv
- net start cryptsvc
- net start bits
- net start msiserver
Close Command Prompt and reboot your PC.

Option 2 – Try configuring the Windows Update-related Services

Tap the Win + R keys to open the Run dialog box.
Then type “cmd” in the field and tap Enter to open an elevated Command Prompt.
Next, execute the following commands. Note that you have to type and enter each command one after the other.
- SC config wuauserv start= auto
- SC config bits start= auto
- SC config cryptsvc start= auto
- SC config trustedinstaller start= auto
The commands you executed will make sure that the Windows Update-related services are available. Once it’s done, restart your computer and see if the Windows Update error is now fixed.

Option 3 – Try downloading and installing the Windows Updates manually

Windows Upgrade Error Code 0xc1900130 might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:

Go to Settings and from there go to Update and Security > View Update History.
Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.

Note: You can also use the Microsoft Update Catalog, a service from Microsoft that provides a list of software updates that can be distributed over a corporate network. With the help of this service, it can be easier for you to find Microsoft software updates, drivers as well as fixes.

Option 4 – Try to run the Windows Update troubleshooter

Windows 10 have various troubleshooters that can help you resolve many system issues. So if you’re dealing with Windows Update errors like Error Code 0xc1900130, you can run the Windows Update troubleshooter to resolve it. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 5 – Try to flush the DNS cache

You could also try to flush the DNS cache as it might fix the problem. To do so, follow these steps:

Right-click on the Start button and click on Command Prompt (administrator) so you can pull up an elevated Command Prompt.
After that, execute the following command to flush the DNS cache

ipconfig /flushdns

Next, restart your PC and check if the problem’s fixed.

Note: You might also check your internet connection or reboot your router or plug out and then plug in your Ethernet connection manually to verify the reliability of your internet connection since intermittent connection could also cause Windows Update errors like Error Code 0xc1900130.

Windows got stuck on Preparing Windows screen

You might have experienced a situation when you restarted your Windows 10 PC after an upgrade and you tried logging into your account but only a screen with a message saying, “Preparing Windows”. If the screen only stays that way, this indicates that Windows 10 is trying to complete the upgrade or waiting for some files to load up so that you can use your account. Some users also reported that when they tried logging into their accounts, they also get the same message on their screens. To resolve this issue, read on as this post will show you what you can do if your Windows 10 PC is stuck on the “Preparing Windows” screen. A lot of users have tried logging back into their account once more but to no avail as the same screen still greets them. And even when they tried the Ctrl + Alt + Del combo, it still didn’t work. This only goes to show that your account might somehow be corrupted.

Option 1 – Try booting your PC into Safe Mode

The first thing you can do to resolve the issue is to try booting your computer into Safe Mode and then log in using an Admin account. If it seems like your admin account has caused the problem, you need to create an admin account first and then log in after you reboot into the account and then log off. After that, restart your PC normally and check if the problem’s resolved or not. If not, refer to the next given option below.

Option 2 – Try to repair your corrupted profile via Registry

In this second option, you can try to repair the corrupted profile using the Registry but before you proceed, make sure to create a System Restore Point and then follow the steps below.

Tap the Win + R keys to open the Run dialog box.
Then type “regedit” in the field and hit Enter or click OK to open the Registry Editor.
Next, go to this registry key: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList
Once you’ve opened the registry key, you should see a list of all the user profiles on your computer. Now click on each S-1-5 folder and look for the “ProfileImagePath” entry and double-click on it to check which user account it is related to. You will see a path like “CUsersACK” where “ACK” is the username.
You should know which among the user account is corrupted. Just look for a key named “RefCount” and change its Value data to “0” and click OK. And if it isn’t available, simply right-click on the right pane and create it.
After that, double click on the key named “State” and make sure that the Value data is “0” and click OK.
Exit the Registry Editor and restart your computer to apply the changes made.

Option 3 – Try running the System File Checker

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be the cause why your screen is stuck at “Preparing Windows”. To run the SFC command, follow the steps given below.

Tap Win + R to launch Run.
Type in cmd in the field and tap Enter.
After opening Command Prompt, type in sfc /scannow