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Guide How to Remove PCOptimizerPro

PC Optimizer Pro is a PC optimizer utility developed by Xportsoft Technologies. It is classified as a potentially unwanted program, due to its aggressive scan and registration reminders, and that it is often distributed bundled with other programs in a manner that leads many users to not know how it got on their computer. While not inherently malicious, PC Optimizer Pro adds numerous registry keys, startup entries and while running consumes a relatively high amount of system resources, especially during its scans. The software installs from a .exe file that is around 5.20 MB or 5.453.240 Bytes (depending on the version). As of the publication of these videos, the current version of PC Optimizer Pro was detected as malicious or potentially unwanted by at least 21 AntiViruses.

About Potentially Unwanted Applications

If you have ever installed freeware or shareware, chances are high that your computer can get installed with a bunch of unwanted applications. A Potentially Unwanted Program, also called PUP, in short, is actually software that contains adware, installs toolbars, or has other hidden goals. These kinds of programs are almost always bundled up with free software which you download from the net or are also bundled within the custom installers on many download sites.

PUPs did not really constitute pure “malware” in the strict sense of the term. Just like malicious software, PUPs cause problems when downloaded and installed on your PC, but what makes a PUP different is that you give consent to download it – although the truth is vastly different – the software installation package actually tricks you into accepting the installation. Irrespective of whether it is regarded as malware or not, PUPs are nearly always harmful to the user as they might bring on adware, spyware, keystroke logging, and also other bad crapware features on your computer.

What do PUPs do on your computer, exactly?

Potentially Unwanted Programs come in many forms and varieties, but in most instances, these are adware programs that show annoying pop-up adverts and advertisements on websites you check out. The PUPs also get installed into your computer in the form of web browser add-ons and toolbars. Not only they needlessly take up space on your computer screen, but toolbars may also manipulate search engine results, watch your web browsing activities, decrease your web browser’s efficiency, and decelerate your internet connection to a crawl.

Potentially Unwanted Programs at times act quite similarly to viruses or spyware. Some PUPs include keyloggers, dialers, along with other software to gather your private details that may result in identity theft. These are programs that don’t do anything good for you; in addition to taking over space on your hard drive, they also slow down your computer, often modify settings without your approval, the list of bothersome features goes on.

Ways to avoid PUPs

• Always study the EULA and privacy statement. Don’t agree until you know precisely what you are acknowledging.
• Choose the “custom” install whenever installing a software program. In particular, look closely at those small boxes that have been checked as default, where you may ‘agree’ to receive promotions or install software bundlers.
• Use good antivirus software, like Safebytes Anti-Malware that offers real-time protection against PUPs.
• Avoid adding a freeware program you do not use. Turn off or remove toolbars and web browser extensions you don’t really need.
• Always download software from reliable sources like official sites as opposed to untrustworthy sharing space. Avoid file-hosting sites where/when possible.

What you can do if Malware Prevents You From Downloading Or Installing Antivirus?

Practically all malware is bad, but certain types of malware do much more damage to your computer than others. Certain malware goes to great lengths to stop you from downloading or installing anything on your personal computer, particularly antivirus applications. If you are reading this right now, you have probably recognized that a malware infection is the real cause of your blocked web connectivity. So what to do if you need to install an antivirus program like Safebytes? There are a few steps you can take to circumvent this problem.

Install in Safe Mode

The Windows OS has a special mode known as “Safe Mode” in which just the bare minimum required programs and services are loaded. In the event the malware is blocking the internet connection and affecting the computer, running it in Safe Mode will let you download antivirus and run a diagnostic scan while limiting possible damage. To start the computer into Safe Mode, press the “F8” key on your keyboard right before the Windows boot screen comes up; Or right after normal Windows boot up, run MSConfig, look over “Safe Boot” under Boot tab, and click Apply. After you reboot into Safe Mode with Networking, you can download, install, and update anti-malware software from there. Right after installation, run the malware scanner to remove standard infections.

Switch to an alternate browser

Some malware may target vulnerabilities of a specific browser that block the downloading process. If you seem to have malware attached to Internet Explorer, then switch over to an alternate web browser with built-in safety features, such as Firefox or Chrome, to download your favorite antivirus program – Safebytes.

Install and run anti-virus from the USB drive

Another solution is to create a portable anti-malware program on your USB stick. Adopt these measures to employ a thumb drive to clean your infected computer system.
1) Download Safebytes Anti-Malware or MS Windows Defender Offline onto a clean PC.
2) Plug the Thumb drive into the clean computer.
3) Run the setup program by double-clicking the executable file of the downloaded software, with a .exe file format.
4) Choose the flash drive as the location for saving the file. Do as instructed on the screen to complete the installation process.
5) Now, plug the pen drive into the corrupted computer.
6) Double-click the anti-malware software EXE file on the USB flash drive.
7) Press the “Scan” button to run a full system scan and remove viruses automatically.

SafeBytes Anti-Malware: Lightweight Malware Protection for Windows PC

These days, an anti-malware tool can protect your computer from different types of online threats. But how to choose the best one amongst numerous malware protection application that’s available out there? You may be aware, there are numerous anti-malware companies and tools for you to consider. A few are well worth your money, but many aren’t. You have to be very careful not to choose the wrong application, especially if you buy a paid application. In terms of commercial anti-malware application options, many people select well-known brands, such as SafeBytes, and are quite happy with it.

SafeBytes anti-malware is a powerful, highly effective protection tool created to help end-users of all levels of IT literacy in detecting and eliminating malicious threats from their computer. Using its cutting-edge technology, this software can assist you to eliminate several types of malware such as computer viruses, trojans, PUPs, worms, ransomware, adware, and browser hijackers.

SafeBytes has excellent features when compared to other anti-malware programs. Let’s have a look at a few of them below:

Robust, Anti-malware Protection: Safebytes is made on the best virus engine within the industry. These engines will find and get rid of threats even during the initial phases of a malware outbreak.

Active Protection: Malware programs aiming to enter the system are discovered and stopped as and when detected by the SafeBytes active protection shields. It’ll check your PC for suspicious activity at all times and safeguards your personal computer from unauthorized access.

High-Speed Malware Scanning Engine: SafeBytes’s high-speed malware scanning engine minimizes scan times and extends the life of the battery. Simultaneously, it will effectively detect and eliminate infected computer files or any online threat.

Website Filtering: SafeBytes checks the hyperlinks present on a webpage for possible threats and informs you whether the site is safe to explore or not, through its unique safety rating system.

Lowest CPU/Memory Usage: SafeBytes is a lightweight and user-friendly antivirus and antimalware solution. Since it utilizes negligible computer resources, this tool leaves the computer’s power exactly where it belongs to: with you.

Premium Support: You may get high levels of support round the clock if you’re using their paid software.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove PCOptimizerPro without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser.

To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by PCOptimizerPro

Files:
DesktopPC Optimizer Pro.lnk.
%Programs%PC Optimizer ProLive Support.url.
%Programs%PC Optimizer ProPC Optimizer Pro.lnk.
%Programs%PC Optimizer ProUninstallation Guide.url.
%Programs%PC Optimizer ProVisit Website.url.
%ProgramFiles%PC Optimizer ProPCOptimizerPro.exe.
%ProgramFiles%PC Optimizer ProPCOptProCtxMenu.dll.
%ProgramFiles%PC Optimizer ProPCOptProTrays.exe.
%ProgramFiles%PC Optimizer ProStartApps.exe.
%ProgramFiles%PC Optimizer Prouninst.exe.
%QuickLaunch%PC Optimizer Pro.lnk.
WindowsTasksPC Optimizer Pro Idle.job.
WindowsTasksPC Optimizer Pro Scan.job.
WindowsTasksPC Optimizer Pro startups.job.
WindowsTasksPC Optimizer Pro Updates.job.
C:DOCUME1USER1LOCALS1Tempoptprosetup.exe
C:WINDOWSsystem32netmsg.dll
C:DOCUME1USER1LOCALS1Tempoptprosetup.exe
C:DOCUME1USER1LOCALS1Tempis-SJGJ9.tmpoptprosetup.tmp
C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmp_isetup_shfoldr.dll
C:WINDOWSsystem32shfolder.dll
C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpOptProHelper.dll
C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpitdownload.dll
C:1e4e2d65e12311cac2c0eeb8c5c1d7bd1ddc865b367b98b56bc2330bf18436
C:WINDOWSRegistrationR000000000007.clb
C:DOCUME1USER1LOCALS1Tempoptprosetup.exe
C:WINDOWSsystem32shfolder.dll
C:1e4e2d65e12311cac2c0eeb8c5c1d7bd1ddc865b367b98b56bc2330bf18436
C:WINDOWSRegistrationR000000000007.clb
C:WINDOWSsystem32shell32.dll
C:DOCUME1USER1LOCALS1Tempis-SJGJ9.tmpoptprosetup.tmp
C:Program FilesOptimizer Pro 3.99OptimizerPro.exe
C:Program FilesOptimizer Pro 3.99unins000.exe
C:Program FilesOptimizer Pro 3.99OptProStart.exe
c:autoexec.bat
C:DOCUME1USER1LOCALS1Tempoptprosetup.exe
C:DOCUME1USER1LOCALS1Tempis-SJGJ9.tmpoptprosetup.tmp
C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmp_isetup_shfoldr.dll
C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpOptProHelper.dll
C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpitdownload.dll
C:Program FilesOptimizer Pro 3.99is-BDCDJ.tmp
C:Program FilesOptimizer Pro 3.99is-DB4S5.tmp
C:Program FilesOptimizer Pro 3.99is-C16E7.tmp
C:Program FilesOptimizer Pro 3.99is-QE691.tmp
C:Program FilesOptimizer Pro 3.99is-GQ78C.tmp

Registry:
Key 003B9C22-6FE0-4BCA-A73F-9AA99B9BBDAA at HKEY_CLASSES_ROOTTypeLib.
Key 12AB121E-44C6-488B-8773-B0AE25E662E1 at HKEY_CLASSES_ROOTInterface.
Key 203ABD21-41F1-4F1B-BAE3-D6A89A90D239 at HKEY_CLASSES_ROOTCLSID.
Key PC Optimizer Pro at HKEY_CURRENT_USERSoftware.
Key PC Optimizer Pro at HKEY_LOCAL_MACHINESOFTWARE.
Key PC Optimizer Pro at HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionUninstall.
Key PCOptimizerPro.exe at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp Paths.
Key PCProCtxMenu at HKEY_CLASSES_ROOT*shellexContextMenuHandlers.
Key PCProCtxMenu at HKEY_CLASSES_ROOTlnkfileshellexContextMenuHandlers.

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Guide to Correcting Error Code 46

Error Code 46 – What is it?

Error Code 46 is a device driver error that occurs when Windows fails to access the connected peripheral device to the computer as Windows is in a process of shutting down.

Users experience this error on any Windows 2000 and later operating system versions and usually see a pop-up with the following message:

“Windows cannot gain access to this hardware device because the operating system is in the process of shutting down. (Code 46)”

Solution

driverfix boxError Causes

Error Code 46 is caused when there is a temporary problem with windows system files which prompts that the system is undergoing a shut down when in fact is it not.

This prevents access to the connected devices. This error may also be caused by a registry issue in which case it has either become corrupted or damaged.

Further Information and Manual Repair

Unlike all other Windows error codes, code 46 is relatively easy to fix with the right knowledge and does not pose any serious threat to the well-being of your PC. Here is how you can do it.

Method 1 – Restart your PC

The simplest method to resolve Error Code 46 is to run a restart of your computer.

The error is most commonly a temporary registry glitch that prevents you from accessing the device connected to your computer. Upon restarting your computer, it will resume working properly as before.

There is no need to run a troubleshooting wizard, use system restore, or run anti-virus software to scan and remove malware or spyware. A simple restart is all that is needed.

Method 2 – Install DriverFIX

Although the error code can be resolved upon restarting the computer, there’s a possibility of damaged or corrupted Windows registry files. This can be fixed by using a program like DriverFIX.

DriverFIX, with its user-friendly approach to help you fix your PC issues, comes with an integrated database that detects which drivers you need to reconfigure within just a few seconds and downloads it automatically.

It further ensures that your drivers are installed in their entirety leaving no room for any corrupted or damaged registry.

Error Code 46 may not be much of an issue, however, to prevent any risk of a Windows system corruption can be disastrous for your computer.

DriverFIX helps you fix your PC registry and device driver problems with user-friendly software and an integrated database. The database which consists of detailed information on what device driver needs to be installed will automatically download the required device driver without you need to refer to your hardware instruction manual.

Registry problems resulting from incomplete program installations and viruses such as malware and spyware damaged registry files. This affects your PC in serious ways.

DriverFIX further has an automatic backup and restoration system that helps create system ‘checkpoints’ which allow you to roll back to a healthier state and resume operations. This can help you avert any Windows error codes in the future.

Click here to download DriverFIX now!

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Android malware spies while posing as a Update
New malware with extensive spyware capabilities steals data from infected Android devices and is designed to automatically trigger whenever new info is read to be exfiltrated. The spyware can only be installed as a 'System Update' app available via third-party Android app stores as it was never available on Google's Play Store. This drastically limits the number of devices it can infect, given that most experienced users will most likely avoid installing it in the first place. The malware also lacks a method to infect other Android devices on its own, adding to its limited spreading capabilities. However, when it comes to stealing your data, this remote access trojan (RAT) can collect and exfiltrate an extensive array of information to its command-and-control server. Zimperium researchers who spotted it observed it while "stealing data, messages, images and taking control of Android phones."

What happens when malicious software is installed

"Once in control, hackers can record audio and phone calls, take photos, review browser history, access WhatsApp messages, and more," they added. Zimperium said its extensive range of data theft capabilities includes:
  • Stealing instant messenger messages;
  • Stealing instant messenger database files (if the root is available);
  • Inspecting the default browser's bookmarks and searches;
  • Inspecting the bookmark and search history from Google Chrome, Mozilla Firefox, and Samsung Internet Browser;
  • Searching for files with specific extensions (including .pdf, .doc, .docx, and .xls, .xlsx);
  • Inspecting the clipboard data;
  • Inspecting the content of the notifications;
  • Recording audio;
  • Recording phone calls;
  • Periodically take pictures (either through the front or back cameras);
  • Listing of the installed applications;
  • Stealing images and videos;
  • Monitoring the GPS location;
  • Stealing SMS messages;
  • Stealing phone contacts;
  • Stealing call logs;
  • Exfiltrating device information (e.g., installed applications, device name, storage stats).

How does it work?

Once installed on an Android device, the malware will send several pieces of info to its Firebase command-and-control (C2) server, including storage stats, the internet connection type, and the presence of various apps such as WhatsApp. The spyware harvests data directly if it has root access or will use Accessibility Services after tricking the victims into enabling the feature on the compromised device. It will also scan the external storage for any stored or cached data, harvest it, and deliver it to the C2 servers when the user connects to a Wi-Fi network. Unlike other malware designed to steal data, this one will get triggered using Android's contentObserver and Broadcast receivers only when some conditions are met, like the addition of a new contact, new text messages, or new apps being installed. "Commands received through the Firebase messaging service initiate actions such as recording of audio from the microphone and exfiltration of data such as SMS messages," Zimperium said. "The Firebase communication is only used to issue the commands, and a dedicated C&C server is used to collect the stolen data by using a POST request."

Camouflage

The malware will also display fake "Searching for the update.." system update notifications when it receives new commands from its masters to camouflage its malicious activity. The spyware also conceals its presence on infected Android devices by hiding the icon from the drawer/menu. To further evade detection, it will only steal thumbnails of videos and images it finds, thus reducing the victims' bandwidth consumption to avoid drawing their attention to the background data exfiltration activity. Unlike other malware that harvests data in bulk, this one will also make sure that it exfiltrates only the most recent data, collecting location data created and photos taken within the last few minutes. If you would like to read more helpful articles and tips about various software and hardware visit errortools.com daily.
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Close non responsive application in Windows
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Use the Installation Media to Repair or Boot
If you are not able to access the Windows 10 Advanced troubleshooting options within Windows then you’ve come to the right place as this post will guide you on how you can repair or boot the Windows 10 installation without losing data using the bootable installation USB or DVD media. To repair or boot Windows 10 using the installation media, you have to download the Windows ISO, create a bootable USB or DVD drive, boot from the media and select “Repair your computer” and then select Startup Repair under Advanced troubleshooting. To get started, follow the given steps below carefully. Step 1: Frist, download the Windows ISO. Although this is not necessarily needed, it’s still better if you download the Windows ISO first so make sure that you download the same ISO version as installed on your computer. Step 2: Next, create a bootable USB or DVD drive.
  • Insert your USB drive into your PC.
  • Tap the Win + R keys to open the Run dialog box and type in “cmd” and tap Enter to open the Command Prompt. Alternatively, you can also search for “cmd” in the Cortana search box to open Command Prompt.
  • Once you’ve opened CMD, type in this command to open the DISPART utility – diskpart
  • After that, you should see a new black and white window that would say, “DISKPART>”.
  • Next, type in “list disk” in the command line and tap Enter to see the list of all the Storage devices as well as your hard disk connected to your PC. Here, you have to identify your disk’s number.
  • Type in this command where “X” is the disk number you have identified and then tap Enter – disk X
  • Type in this command and hit Enter to clear the table records and all the visible data on the drive – clean
  • Now you have to recreate a new primary partition of the drive so you’ll have to type in this command and tap Enter right after – create part pri
  • A new primary partition has been created so you have to select it by typing this command and tapping Enter – select part 1
  • Now you have to format it to make it visible to normal users by typing – format fs=ntfs quick
Note: If your platform supports the Unified Extensible Firmware Interface or UEFI, replace the “NTFS” with “FAT32” in the command on Step 10.
  • After that, type in this command and tap Enter after – active
  • Finally, type this command and hit Enter to exit the utility – exit
  • After you prepare the image for the operating system, save it to the root of your USB Storage device.
Step 3: After creating a bootable drive, boot from the media and select the “Repair your computer” option. Once you boot from the USB drive, it will start the Windows 10 installation right away. So you must not keep on clicking Next as you will end up installing Windows. You need to look for the “Repair your computer” link on the first installation screen and click on it and then boot your computer into Advanced Recovery. Step 4: Select Startup Repair under the Advanced options screen
  • Once you’re at the Advanced Recovery screen, select Advanced Options and select Troubleshoot.
  • After that, look for the Startup Repair and click on it and then follow the next on-screen instructions. This solution will help you fix issues that do not allow you to boot into your computer.
  • On the next screen, you will see the admin account with its name. Click on it and verify using the account password associated with the email.
  • After verification, it will start to diagnose your computer and automatically resolve any detected issues related to boot.
  • After the issue is fixed, your computer should reboot normally and you should now be able to use it. Note that your personal files are still intact since the process didn’t delete or wipe them out.
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USB storage devices, peripherals, and other devices are almost used on a daily basis. And as you know, when removing the USB storage devices, it is recommended to always use the “Safely remove the USB storage device” option in order to prevent data corruption in the USB storage device. However, there are times when you may see the following error message after you use the “Safely remove the USB storage device” option:
“Problem ejecting USB Mass Storage – This device is currently in use, close any programs or windows that might be using this device, and then try again.”
This kind of error message occurs when the device is still interacting with the operating system in the background. There are several ways you can fix this error but before you check them out below, you need to close all the open windows and programs that may be using the USB storage device and then wait for a couple of seconds and then try safely removing it again. However, if you are still getting the same error message, then here are some tips you should try:

Option 1 – Try to use the Task Manager

  • Tap the Ctrl + Shift + Esc keys on your keyboard to open the Task Manager.
  • After that, look for the running processes and programs hogging on your USB Storage device. The error could be due to a program or process that’s using the USB device. This program or process will hog onto some Disk or CPU while transferring data and interacting with the device.
  • Once you find the culprits, right-click on each one of them and select End Process or End Task. You could also try to restart the process for “Explorer.exe” and see if it fixes the problem.

Option 2 – Try using DISKPART

The next thing you can try to resolve the issue is to use DISKPART. Refer to the given steps below to do so.
  • Tap the Win + R keys to launch Run and then type “cmd” in the field and tap Enter or click OK to open an elevated Command Prompt.
  • Next, type and enter this command to execute it: diskpart
  • The command you entered will initiate the DISKPART utility. After that, type and enter this second command: list disk
  • Next, type and enter this third command: list volume
  • The commands you just executed will help you in either listing all the Disk connects or all the partitions on those disks formed and from there, you need to select one command depending on the “list” command you entered. You can execute either of the two following commands:
    • select disk #
    • select volume #
  • After that, it will select the Disk or Partition you want to select.
  • Now type either one of the following commands:
    • offline disk #offline volume #
  • The command you entered will mark the selected disk is Offline. Afterward, try to safely remove your USB Storage device. Just remember that when you plug it back in again, you have to carry out the same method except for the last given command as this time you will have to enter either of these commands in order to get your USB storage device back online:
    • online disk #
    • online volume #

Option 3– Try using the Disk Management utility

  • Tap the Win + R keys to open Run.
  • Then type “diskmgmt.msc” in the field and hit Enter to open the Disk Management utility.
  • Next, look for the entry for your USB Storage device and once you’ve found it, right-click on it and select Offline.
  • After that, try to safely remove your USB Storage device again and see if the error is fixed. Note that you need to go over the same steps again if you want to plug your USB Storage device back in but make sure to select the Online option instead of Offline to get your device back online.
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Turn off or on Mobile Hotspot remotely
In case you don’t know, new support has been added by Microsoft to Windows 10 that now allows users to turn off or on the Mobile Hotspot remotely. The Mobile Hotspot feature, known earlier as “Virtual Networks”, was first introduced with the initial release of Windows 10. With this new feature to remotely turn on or off the Mobile Hotspot in Windows 10, users can just use the Bluetooth on their mobile phones to turn off or on the Mobile Hotspot even when their Windows 10 computers are out of their reach. To turn off or on the Mobile Hotspot feature in your Windows 10 computer remotely, there are two options you can try. First, you can do it using the Windows 10 settings app or using the Registry Editor. To get started, refer to the following options.

Option 1 – Turn off or on the Mobile Hotspot remotely via Windows 10 Settings app

  • First, you need to open the Windows 10 Settings app and from there go to Network & Internet and then go to the Mobile Hotspot section.
  • After that, scroll down to the “Turn on remotely” section.
  • Once done, make sure that the toggle button is set to ON and that the Bluetooth of both devices is turned on and paired as well. This should enable the feature to turn on or off the mobile hotspot remotely.

Option 2 – Turn off or on the Mobile Hotspot remotely via Registry Editor

Before you get started with the second option, make sure that you create a System Restore point first. Once done, proceed to the following steps:
  • Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then hit Enter to open the Registry Editor.
  • Next, navigate to this registry path: ComputerHKEY_LOCAL_MACHINESOFTWAREMicrosoftWcmSvcTethering
  • From there, look for the DWORD named “RemoteStartupDisabled” and set its Value data to be “0”. This will enable the feature that will allow you to remotely turn on or off the mobile hotspot in your Windows 10 computer. To disable it, just set its Value data to “1”.
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How to add Windows Store games to Steam
  1. Open the Steam app and select Add a Game.
  2. Click Add a Non-Steam Game and choose Browse.
  3. Access: C:\Windows\
  4. Then, scroll down, open explorer.exe, and click Add Selected Programs.
  5. Hold Windows + R keyboard shortcut, type shell:AppsFolder, then press Enter.
  6. Select the game you want to add, right-click on it, and choose Create Shortcut.
  7. Right-click on the desktop shortcut, go to Properties, type in Target Type or Target, delete the shortcut.
  8. Go to Steam, access Library, select Games, right-click on the game explorer, choose Properties, choose the name of the game you want to add.
  9. Choose Select Launch Options, write: shell:AppsFolder\<Target Type or Target Here>
  10. Click OK, then Close.
If you would like to read more helpful articles and tips about various software and hardware visit errortools.com daily.
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Fix ntkrnlmp.exe Blue Screen in Windows
The ntkrnlmp.exe file is a file associated with the Windows operating system’s NT Kernel and other system processes. It is also related to the “CRITICAL PROCESS DIED” error. So if you encounter a Blue Screen of Death error that’s related to this file, then you’ve come to the right place as this post will guide you in fixing the ntkrnlmp.exe Blue Screen error. This kind of Blue Screen error might be caused by the file getting corrupted or infected with some malware. Aside from these causes, the error might also be due to the corruption and malfunction of the graphics card drivers. Before you troubleshoot the problem, you might want to try performing System Restore especially if you tend to create a System Restore point every now and then. Performing System Restore could help you resolve the ntkrnlmp.exe Stop error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
If System Restore didn’t help, then proceed to the given options below.

Option 1 – Disable the C-states and EIST in the BIOS

The first thing you can do is try to disable the C-states and EIST in the BIOS. To do that, refer to the steps given below.
  • Go to the BIOS and from there look for an option named CPU Configuration which can usually be found under the Advanced menu.
  • Next, look for CPU Power Management and under that section, disable both the “Intel EIST” and “Intel C-state” options.
  • After you disable them, save the changes you’ve made and exit the BIOS.
  • Now restart your computer and check if the ntkrnlmp.exe BSOD error is now fixed.

Option 2 – Try to update, rollback or disable drivers

If the first option didn’t help in fixing the ntkrnlmp.exe Blue Screen error the next thing you can do is to roll back, or update, or disable device drivers in your computer. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Configure the Driver Verifier Manager

The Driver Verifier Manager is another tool in Windows that could help you fix driver-related issues. And so if you want to fix the ntkrnlmp.exe Blue Screen error you need to use the Driver Verifier Manager:
  • Type in the keyword “Verifier” in the Cortana search box to search for Verifier in Windows 10.
  • After that, select the option “Create custom settings”.
  • Make sure that you have checked everything except the options “DDI compliance checking” and “Randomized low resources simulation”.
  • Next, select the option “Select driver names from a list” option.
  • Afterward, you have to select all the drivers from any unofficial or third-party provider. To simply put it, you have to select all the drivers that are not supplied by Microsoft.
  • Then click on the Finish button.
  • Open Command Prompt as administrator and execute this command – verifier /querysettings
  • The command you just executed will display the Driver Verifier settings so if you see any of the flags enabled boot your Windows 10 PC into Safe Mode.
  • Open the Command Prompt as admin again and run this command – verifier /reset
  • The command will reset the Driver Verifier. Once the process is done, restart your PC and check.

Option 4 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like ntkrnlmp.exe. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.
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Fix “We couldn’t find any drives” Error
If you encountered an error message saying, “We couldn’t find any drives, To get a storage driver, click Load driver” when you try to install Windows in a VirtualBox machine, then you’ve come to the right place as this post will guide you in fixing this error. This error message is displayed on the screen where you have to choose a partition to install the guest operating system. This error is most likely due to the lack of correct settings as well as a corrupted virtual disk. To fix this error, you have to remove existing storage devices, create a new storage device and select the correct ISO file.

For complete instructions, follow the given steps below.

Step_1: The first thing you have to do is remove all the existing Storage devices and since this option is already available in VirtualBox by default, there is no need for you to install any third-party software. Step_2: After that, open VirtualBox and select the virtual machine and then click the Settings button. Step_3: Next, switch to the Storage section and on your right-hand side, you will see “Controller: SATA” and two other sub-labels. From there, select Controller: SATA and then click on the red cross button that says, “Remove selected storage controller”. Step_4: Now click on the Add new storage controller icon and select the “Add SATA Controller” option from the given list. Step_5: Afterwards, click the “Add hard disk” button and select the “Create new disk” option, and then you have to create a new virtual disk for your virtual machine. Step_6: Verify if you have selected Dynamically allocated while you create the virtual hard disk. Once the process is completed, you will get a “.vdi” file in the list. Step_7: Next, click on the “Add optical drive” button and select the “Choose disk” option. Here, you have to select the ISO file and if you can find an ISO file in the given list, select it from there, else, you have to click the Add button and navigate to the folder where the ISO file is located. Step_8: Once you’re done, click the OK button and boot your virtual machine. You should see options instead of the “We couldn’t find any drives, To get a storage driver, click Load driver” error message. If you see the options, you can now create a new partition and start the installation process of the Windows operating system in the VirtualBox machine without any problem.
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Windows won’t go Sleep, Legacy Kernel Caller
If the display of your Windows 10 computer turns on all of a sudden no matter how put it to sleep over and over again, it always wakes up, read on as this post will guide you in resolving this peculiar issue. In case you don’t know, the Windows 10 computer Sleep state is made in such a way that if it’s really important, it wakes up. You may have configured this kind of behavior or there could be some hardware component that’s interrupting its Sleep state. Thus, this post will give you some troubleshooting tips to fix the Sleep state issue caused by the Legacy Kernel Caller. The Legacy Kernel Caller points to the external hardware that’s causing your Windows 10 to wake up even when it’s in a Sleep state. Step 1: Find out what’s keeping your computer from going to sleep. To figure out what really is keeping your computer from going to sleep, you can execute the “powercfg –requests” command instead of checking the power configuration of your computer. This command will look for requests from applications and drivers that prevent the computer from turning off the display or from going to sleep. To execute the command, simply open Command Prompt and type “powercfg –requests” and hit Enter. After that, you will see part of the result that looks like this:
“SYSTEM [DRIVER] USB AUDIO DEVICE An audio stream is currently in use [DRIVER] Legacy Kernel Caller.”
Step 2: The next thing you have to do is remove all the external hardware connected to your computer. In this step, you have to disconnect external hardware from your computer. Based on reports from users who experienced the same issue, the “TV card” is the culprit so make sure you remove that one. Once you’ve removed it, open Command Prompt and run the “powercfg –requests” command again and you’ll see that the “Legacy Kernel Caller” will no longer be on the list. In addition, your computer will get into its regular sleep mode once the hardware is removed. Once you do that, the driver gets hung and won’t release the power request despite being used. Step 3: Try using the request override option The powercfg command also offers a request override option which allows users to disable the requests from applications and services to wake the computer from sleep mode. To run this command, simply open Command Prompt with admin privileges. After you open Command Prompt, type the following command and hit Enter to disable requests from applications and services that causes the computer to wake from sleep state.
Powercfg -requestsoverride Driver "Legacy Kernel Caller" System
Step 4: Check the streaming and media applications You also have to check if your computer is running an audio or video service in the background. In such cases, your computer won’t be able to go to sleep mode if these services are running in the background. You might have noticed that when you play a video or audio, your computer never goes to sleep. And if you have put it to sleep in between watching the video, then it’s probably why your computer is waking up. Thus, you have to stop these services. Step 5: Check the devices that can wake your computer If you didn’t see the Legacy Kernel Caller in the result after you execute the ”powercfg –requests” command, then you can try to execute the following command instead.
powercfg –devicequery wake_armed
After you enter this command, it will give you a list of all the devices that can wake your computer. So if there is anything other than the mouse, keyboard, touchpad, you have to check the power configuration of that device. To do that, go to the Device Manager and disable the device’s “Allow this device to wake the computer” option in its Properties Step 6: Check the Sleep Advanced Settings
  • Click on the Windows key and type “control panel” in the field and select the related search result.
  • Next, select the Security and Maintenance option and click on the Power Options.
  • After that, you have to select the Change Plan Settings but keep in mind that this option is barely readable so you need to read each option carefully.
  • Now click on the Change advanced power settings button and a new window will appear.
  • Then look for the “Sleep” option and expand it. Make sure that the “Allow hybrid sleep” option is on.
  • Reboot your computer and check if your computer now functions properly. If it still didn’t work, you may have to reverse the changes you’ve made.
On the other hand, you could also run the Power Troubleshooter to resolve the Sleep state issue. This built-in troubleshooter will automatically fix any power-related issues in your computer.
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