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Malware Guide: How to Remove Bandoo

What is Bandoo?

Bandoo application, specifically product version 5.0.2.4762, is a bundled program. What does this mean? Simply, Bandoo, upon installation, installs additional programs, extensions, and add-ons to a computer and computer’s browser, without the knowledge of the user. This version of Bandoo concentrates on providing features for entertainment and also functionality/tools for backing up your computer files. Once executed, the file installs the iLivid Download Manager Software.

Additional tools installed within the bundle include a Movie Toolbar and the thriving search engine ‘Ask.com.’

Technical details about Bandoo include: 

Digital Signature/Publisher:  Bandoo Media, Inc.

Product Version: 5.0.2.4762

Entry Point:  0x000038AF

Assessment of Bandoo Potentially Unwanted Program

Interestingly, before the installation of Bandoo product version 5.0.2.4762 was complete, Spyhunter detected that the software was a PUP. After the installation was complete, product version 5.0.2.4762 of Bandoo added add-ons and extensions to both Internet Explorer and Chrome Browsers (these were the only 2 browsers used within the assessment). These appeared in the form of a Movie toolbar, providing quick access to movie trailers, reviews, ratings, and other video functionality, and ‘Ask’ (Ask.com) search engine.

Areas of Infiltration by Bandoo

Bandoo product version 5.0.2.4762 infiltrated several areas of the computer system. After installation, folders were neatly placed as files within all programs. Within “All Programs” there were 3 newly added programs. These included:

  • iLivid
  • Movies Search App for Chrome
  • Movies Search App for Internet Explorer

The iLiVid application seems to be the main offer while the others, namely Movies App for Internet Explorer by Ask was featured as promotions or advertisements. Additionally, just below the 'END USER LICENSE AGREEMENT AND PRIVACY POLICY' a request was made that the user set Ask.com as both their homepage, new tab, and default search engine. This is just another well-concocted plan to get Internet users onto the 'Ask.com' search engine.

Along with the 3 programs installed as a bundle,  a new folder was found within the computer's local drive. This program was termed OLBPre.

What is OLBPre?

OLBPre.exe is reputed as dangerous adware that weakens the security settings of a computer system. It's also covertly used for dropping files on a targeted computer, often without the user's consent or knowledge.

Manual Steps for Removal of Movie Search Apps

I found this removal pretty simple. Depending on your Operating System, there will be slight discrepancies in the manual removal steps. Using the Windows 8 (8.1) OS on your computer:

  • Step 1: from your desktop, right-click on the ‘Start Button’.  A menu box will then appear.
  • Step 2: from the menu box, click ‘Search’.
  • Step 3: enter “Programs and Features” within the Input Box.
  • Step 4: locate the installed apps. You should be able to see “Movies Search App for Chrome” & “Movies Search App for Internet Explorer”.
  • Step 5: right-click on the names of the Apps (the ones you want to remove) when you’ve located them.
  • Note: you will have to remove the apps one after the other.
  • Step 6: after right-clicking the app, click the uninstall option (probably the only option available anyway).
  • Note: If a box appears asking If you wish to ‘block’ or ‘allow’, select the allow option. That’s just the Publisher’s way to annoy you out of uninstalling the app.
  • Step 7: follow instructions until the app is fully removed.
  • Step 8: Repeat steps for the other app.

Since Bandoo also changed your search engine, you’ll have to reset that manually for Internet Explorer and Chrome. Follow the steps below:

  • Step 1: Open your Internet Explorer browser.
  • Step 2: Click the tool option located in the top right-hand corner of the page.
  • Step 3: Click the “Internet Options” option.
  • Step 4: Under the “General” tab, you’ll be able to see approximately 3 buttons. Click the button labeled ‘Use Default”.
  • Step 5: At the bottom right-hand corner of the pop-up menu, select the “Apply” button and “OK”. That should do the trick.

Removal for Chrome Extension

This removal is simple.

  • Step 1: Open your Chrome browser.
  • Step 2: A pop-up box will be visible.
  • Step 3: Click the “Remove from Chrome” option.

After removing the extensions/add-ons, perform another scan with Spyhunter. You’ll pick up a few threats. The second scan should clear up everything.

To completely remove Bandoo from your computer, click here to download and install Spyhunter.

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Method 1:

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Method 2:

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Option 3 – Try to execute the DISKPART clean command

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Option 4 – Try to update the USB drivers

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SettingSyncHost.exe High CPU usage
One of the important processes in the Windows operating system is the Setting Synchronization or SettingSyncHost.exe. This process is the one responsible for synchronizing the settings of your computer with other devices. It is the one that replicates settings like OneDrive, Internet Explorer, wallpapers, and so on, to other systems. However, it has been known to cause high CPU usage in Windows 10 and there are times when it causes the system to freeze or system lags. So if you notice that the SettingSyncHost.exe process is causing high CPU usage in your computer, worry not for this post will guide you in fixing them. You have to be cautious when you notice high CPU usages caused by system processes since cybercriminals mostly set the names of viruses in a way that the system or the user won’t be able to identify them. Cyber crooks could name the virus and malware the same as one of the system processes like SettingSyncHost.exe to make it seem like it’s a legitimate process. Thus, you need to keep in mind that original system processes like the SettingSyncHost.exe file are located in the System32 folder. The original SettingSyncHost.exe file is located in the System32 folder. To check for the same, right-click on the troublesome process in the Task Manager and select Open file location. If the place is any other than the System32 folder, run a full system anti-virus scan on the system. The SettingSyncHost.exe causes high CPU usage when it gets stuck in the sync process and is not able to come out of the loop. To fix this problem, you need to follow the solutions offered below but before you proceed, make sure that you create a System Restore point first.

Option 1 – Apply some registry tweak

The first thing you can do is to apply some tweaks to the Windows Registry. To get started, follow these steps:
  • Tap the Win + R keys to open the Run utility and type “Regedit” in the field and then tap Enter to open the Registry Editor.
  • Next, navigate to this registry path: HKEY_CURRENT_USERSoftwareMicrosoftInputPersonalizationTrainedDataStore
  • From there, right-click on the key and select Permissions.
  • After that, check the box next to “Allow” for Full Permission for every user group.
  • Now click on the Apply and OK buttons to save the changes made.
  • Then restart your computer.

Option 2 – Close the Host process for setting synchronization

If the registry tweak didn’t work, you can try to close the host process for setting synchronization, especially if this process continues to hog resources. You can terminate this process by opening the Task Manager. From there, end the process or task of the host process. On the other hand, you can also turn off the Host process for synchronization by opening Settings > Accounts > Sync settings located in the left pane. After that, turn off the Sync setting.

Option 3 – Run the Hardware and Devices Troubleshooter or the Performance Troubleshooter

Hardware and Devices Troubleshooter:

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Performance Troubleshooter:

  • Tap the Win + R keys to open the Run dialog box.
  • Type “exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
  • Then click on Next to get started. Wait until the process is completed.

Option 4 – Try scanning your computer using Windows Defender

As mentioned, it is possible that the SettingSyncHost.exe could be infected with a virus or malware. To eliminate it, you have to scan your computer using security programs like Windows Defender.
  • Tap the Win + I keys to open Update & Security.
  • Then click on the Windows Security option and open Windows Defender Security Center.
  • Next, click on Virus & threat protection > Run a new advanced scan.
  • Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.
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