Logo

How to Install SafeBytes Anti-Malware Software When Malware Blocks or Prevents the Process

All malware is detrimental and the magnitude of the damage will vary greatly depending on the type of infection. Some malware variants modify internet browser settings by adding a proxy server or modify the PC's DNS settings. When this happens, you'll be unable to visit certain or all the sites, and therefore not able to download or install the required security software to clear out the computer malware.

If you’re reading this article, chances are, you’re stuck with a virus infection that is preventing you from downloading and/or installing the Safebytes Anti-Malware program on your computer.

Refer to the instructions below to remove malware through alternate methods.

Method 1: Install Anti-Malware in Safe Mode with Networking

If the malware is set to load automatically when Microsoft Windows starts, entering safe mode may block the attempt. Since only the minimal applications and services start-up in safe mode, there are rarely any reasons for conflicts to happen. You will need to do the following to remove malware in Safe mode.

  • 1) Tap the F8 key continuously as soon as your computer boots, however, before the large Windows logo or black screen with white texts come up. This would invoke the Advanced Boot Options menu.
  • 2) Choose Safe Mode with Networking using arrow keys and press Enter.
  • 3) When you are into this mode, you will have access to the internet once again. Now, utilize your web browser normally and download Safebytes Anti-Malware.
  • 4) After installation, do a complete scan and allow the software to get rid of the threats it detects.

Method 2: Utilize An Alternate Internet Browser to Download Anti-Malware Software

Malicious program code may exploit vulnerabilities in a specific web browser and block access to all antivirus software sites. If you suspect that your Internet Explorer has been hijacked by computer malware or otherwise compromised by cybercriminals, the most effective plan of action is to switch to an alternate web browser such as Chrome, Firefox, or Safari to download your chosen security program - Safebytes Anti-Malware.

Download SafeBytes Anti-Malware for Malware Removal

Method 3: Install and Run Anti-Malware From a USB Drive

To effectively remove the malware, you might want to approach the problem of installing an antivirus software program on the affected computer from a different angle.

Adopt these measures to employ a flash drive to fix your infected computer.

  • 1) Use another malware-free PC to download Safebytes Anti-Malware.
  • 2) Plug the thumb drive into the uninfected computer.
  • 3) Double click on the executable file to open the installation wizard.
  • 4) Choose the drive letter of the USB drive as the place when the wizard asks you exactly where you would like to install the anti-virus. Follow activation instructions.
  • 5) Now, transfer the thumb drive to the infected computer.
  • 6) Double-click the antivirus program EXE file on the USB flash drive.
  • 7) Click on the “Scan Now” button to start the malware scan.

If no other method of downloading and installing the antivirus software works, then you've no other option than to hit the last resort: a full Windows reinstallation, the only approach known to have a 100% rate of success at virus removal.

Do You Need Help with Your Device?

Our Team of Experts May Help
Troubleshoot.Tech Experts are There for You!
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
GET HELP
Troubleshoot.Tech experts work with all versions of Microsoft Windows including Windows 11, with Android, Mac, and more.

Share this article:

You might also like

Fix 0x800F0825 update error in Windows 10
Windows updates have become a regular occurrence in our digital lives. They are frequent and have become quite necessary. Most of the time they bring us quality content like fixed security, resolved bugs, and even new features but from time to time update itself can be not downloaded properly or it can have some issues when installing. Windows Update Error 0x800F0825 is one of these update errors that will be reported seemingly after applying the update. Altho annoying error it is nothing system breaking and can be easily resolved. Hello and welcome everyone, today we will provide you with solutions on how to resolve error 0x800F0825 when trying to complete a Windows update.

Run Windows troubleshooter

Built-in Windows troubleshooter can help a lot in resolving these issues and we will try it as a first solution because of its simplicity and ease of use.
  • Click on START
  • Click on settings Windows 10 Start menu with marked settings icon
  • Navigate to Update & Security > Troubleshoot > Additional Troubleshooter > Windows Update
  • Click on Run the troubleshooter
  • Follow onscreen instructions and let the troubleshooter try to solve the issue

Clear contents of SoftwareDistribution & Catroot2 folders

Altho SoftwareDistribution and Catroot2 folders are essential for the update process it can happen that badly downloaded updates or similar corruption can be stored there and thus producing this error.
  • Open file explorer and locate these two folders, go inside and delete content inside them
  • Try updating again to see if corruption inside folders was the issue.

Update manually

If the previous two solutions have not produced a result and the error is still present then go to the official Microsoft Update Catalog and download the update manually The catalog is here. Search for updates from the Windows Update Catalog In the Search box, type your search terms. You can carry out a full-text search, using a keyword, KB article, MSRC bulletin, driver manufacturer, driver model, driver version, product, and a classification. Select the appropriate version of Windows. Search or click on Advanced Search if you want to refine your search. A list will be displayed. Select the updates that you want to download. Click Add for each selection to add it to the download basket.
  • Download the updates. You may be asked to install an Active-X download control to be able to download files from this site
  • Double-click on the downloaded updates to install them
Administrators can download updates from the Microsoft Download Center or the Windows Update Catalog to deploy to multiple computers If you are running Windows Server Update Services (WSUS) 3.0, System Center Essentials (SCE), or System Center Configuration Manager (SCCM) you can import updates directly into these applications. Security updates, critical updates, service packs, update rollups, definition updates, and critical drivers can be configured to synchronize with your server automatically. You can still import these updates into your application by using Microsoft Update Catalog; however, depending on how you configure WSUS, SCE, and SCCM, you may not need to import the updates.

Disable system protection

In some rare cases, antivirus or firewall could interfere with both downloads and execution of certain files. If each previous solution failed disable temporarily your security software and try executing the update again.
Read More
Disabling the Blur on Login Screen in Windows
You will notice the blurred background on the login screen right away when you start your Windows 10 computer that’s running the v1903 and up. This kind of blurred background is known as “Acrylic Blur Effect on Sign-in Screen”. This new feature delivers a beautiful experience to users by adding more focus to the login screen. However, no matter how nice this feature is and even if it only stays for less than a minute, not all users like it and if you’re one of these users, read on as this post will guide you in disabling the blurred background login screen in your Windows 10 computer. Disabling the blurred background in the login screen can be done in two methods. The first one is via the Registry Editor and the second one is via the Group Policy Editor. Before you proceed, make sure that you are using an admin account and you must create a System Restore point first. Once you have that covered, follow the options provided below.

Option 1 – Disable the Blurred background in the login screen via Registry Editor

  • First, tap the Win + R keys to open the Run dialog box and type “Regedit” in the field, and hit Enter to open the Registry Editor.
  • After that, navigate to this registry path: KEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsSystem
  • Next, right-click on any empty space in the right pane and create a new DWORD (32 bit) and name it as “DisableAcrylicBackgroundOnLogon”.
  • Once you’ve created the DWORD, double click on it and set its value to 1 to disable it and 0 to enable it.
  • After you make the necessary changes, restart your computer. You won’t now see the blurred background on the login screen.
Note: No matter what option you select to change the background, it will stay blurred when you click on the login button. At the time of writing, there is no way to disable this feature in the Personalization section so the Registry Editor will have to suffice for now.

Option 2 – Disable the Blurred background in the login screen via Group Policy Editor

  • Tap the Win + R keys to open the Run utility and type “gpedit.msc” in the field and tap Enter to open the Group Policy Editor.
  • After that, navigate to this policy setting: Computer ConfigurationAdministrative TemplatesSystemLogon
  • From there, double click on the “Show clear logon background settings” and since its default value is “Not configured”, set it to “Disabled”. You will see the following description under this setting:
    • “This policy setting disables the acrylic blur effect on the logon background image.”
    • “If you enable this policy, the logon background image shows without blur.”
  • Now click on OK and then check the login screen.
Note: If you don’t configure or if you disable this policy, the logon background image adopts the acrylic blur effect. However, if it didn’t work, you have to restart your computer and then check.
Read More
How to Fix Windows 10 Error 0x80072ee7

Error Code 0x80072ee7 - What is it?

Error Code 0x80072ee7 is an error code that is most commonly associated with Windows 10 and the use of the Windows Store. Several things can cause this error, which has been present as an error message in Windows 10 and all the way back through Windows 8.

Common symptoms include:

  • An error message when you attempt to connect to the Windows Store.
  • Inability to download or install purchases from the Windows Store.

Fortunately, there are several simple methods that can be used to attempt to resolve Error Code 0x80072ee7 on your Windows machine. These methods don’t require advanced computer knowledge or familiarity with high-level tools, so the average user should be able to complete them without help. However, if you feel like you need assistance in resolving Error Code 0x80072ee7, always contact a qualified Windows repair technician who can assist you.

Solution

Restoro box imageError Causes

There are four basic things that can cause Error Code 0x80072ee7 to appear on a Windows device. The first is that the connection to the Internet is limited in some manner, either due to a system or equipment error. Secondly, some parts of the update components could be missing. Next, an error within the DNS can be a cause. Finally, having any kind of compatibility errors on the machine (for example, between the antivirus software that you run and the Windows Update tool) can lead to the appearance of Error Code 0x80072ee7.

Further Information and Manual Repair

There are a few different methods that you can try in order to resolve the appearance of Error Code 0x80072ee7 on your Windows machine. These are fairly simple to complete, but if you do not feel confident in your ability to carry them out successfully, you may want to get in touch with a qualified computer repair technician to help you.

Here are the best methods to employ as you seek to resolve Error Code 0x80072ee7 on your Windows device:

Method One: Check Your Connection

Make sure that you are able to connect to the Internet by visiting several common sites like Google in order to ensure that your issue is not related to your Internet service provider or the equipment that you are using to access the Internet.

Method Two: Use an Alternative DNS

If you believe that your DNS connection may be the problem, you can change the specific DNS that you are using to one that is provided by Google. This can resolve any conflicts that may occur because of the IP address detected on your device. In order to do this, simply follow these steps:

  • Step One: Go into your control panel and click on the option for “Network and Internet,” then select “Network and Sharing Center.” You’ll want to find the option to “change adapter settings,” which is normally located on the left bar of the navigation panel.
  • Step Two: Find the connection method that you are employing (i.e. Wi-Fi network).
  • Step Three: Right-click and find the connection properties menu. Under the TCP/IPV4 menu, click on the option to change your DNS numbers to manual entry and set your preferred DNS server to “8.8.8.8” and your alternate server to “8.8.4.4”.

Once these steps are complete, you can reattempt to connect to the Windows Store. You may need to restart your computer before connecting.

Method Three: Run the Fix It Tool from Windows

Microsoft has created a great tool that can automatically scan your computer for a number of common errors and attempt to fix them as they are encountered. This can be downloaded directly from the Windows site and can be used to try to fix not only Error Code 0x80072ee7 but also many other error messages that may pop up on your computer.

After you have run the Fix It tool, it is always a good idea to restart your computer to allow any changes that have been made to fully take effect.

Method Four: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

Read More
Windows 10 Power Toys detailed guide
Hello and welcome everyone, today we will be talking about power toys, a great, completely free, open-source, Microsoft-supported Windows project which aims to provide Windows itself with powerful features not found natively in it. We will explore power toys completely here and explain each module and its features. The first thing is of course to download power toys themselves. You can find them here. After you download them, double click on the downloaded file and install. Start power toys, you will find them at the bottom of the taskbar, note that power toys need to be active in order to use their features. power toysWhen opened you will be greeted with general settings window. These are settings for power toys themselves, Here you can check for updates, change the looks of power toys, run it on system startup and run them as administrator. Set them up so they best suit your needs.

Color Picker

Moving down next tab we have is Color picker. power toys colorpicker hex editorThe color picker will let you as the name suggests pick colors, it will sample colors from running applications and windows, snap their values, and place them in the clipboard. A useful application if you are working as a graphic designer, want to create some cool word document, or just want to compare the difference between colors. After the Color Picker is activated, hover your mouse cursor over the color you would like to copy and left-click the mouse button to select a color. If you want to see the area around your cursor in more detail, scroll up to zoom in. The copied color will be stored in your clipboard in the format that is configured in the settings (HEX by default). The editor lets you see the history of picked colors (up to 20) and copy their representation in any predefined string format. You can configure what color formats are visible in the editor, along with the order that they appear. This configuration can be found in PowerToys settings. The editor also allows you to fine-tune any picked color or get a new similar color. Editor previews different shades of currently selected color - 2 lighter and 2 darker ones. Clicking on any of those alternative color shades will add the selection to the history of picked colors (appears on the top of the colors history list). Color in the middle represents your currently selected color from the history of the colors. By clicking on it, the fine-tuning configuration control will appear, which will let you change the HUE or RGB values of the current color. Pressing OK will add newly configured color into the history of the colors.

Fancy Zones

Moving down, we have fancy zones. power toys fancy zonesFancyZones is a window manager utility for arranging and snapping windows into efficient layouts to improve the speed of your workflow and restore layouts quickly. FancyZones allows the user to define a set of window locations for a desktop that are drag targets for windows. When the user drags a window into a zone, the window is resized and repositioned to fill that zone. When first launched, the zones editor presents a list of layouts that can be adjusted by how many windows are on the monitor. Choosing a layout shows a preview of that layout on the monitor. The selected layout is applied automatically.

File Explorer

Next, File Explorer. power toys settings file explorerOnly 3 options here but maybe some are important to you. This extension lets you enable SVG file preview in File Explorer, enable Markdown preview, and enable SVG thumbnails. Turn on each one you might need.

Image Resize

Next down the line, we have Image resize. power toys image resizeImage Resizer is a Windows shell extension for bulk image-resizing. After installing PowerToys, right-click on one or more selected image files in File Explorer, and then select Resize pictures from the menu. You can specify your own sizes if you want, you can resize when dragging files, you can overwrite files or make new copies of new sizes, and many more options. A very useful tool I am sure plenty of users can use since this eliminates the need for pictures or any other image application for common resizing tasks.

Keyboard Manager

The keyboard manager is the next tab in power toys. power toys keyboard shortcutsThe PowerToys Keyboard Manager enables you to redefine keys on your keyboard. For example, you can exchange the letter A for the letter D on your keyboard. When you select the A key, a D will display. You can also exchange shortcut key combinations. For example, the shortcut key, Ctrl+C, will copy the text in Microsoft Word. With the PowerToys Keyboard Manager utility, you can exchange that shortcut for ⊞ Win+C). Now, ⊞ Win+C) will copy text. If you do not specify a targeted application in PowerToys Keyboard Manager, the shortcut exchange will be applied globally across Windows. PowerToys Keyboard Manager must be enabled (with PowerToys running in the background) for remapped keys and shortcuts to be applied. If PowerToys is not running, key remapping will no longer be applied.

Power Rename

Nex we have a very cool and powerful Power Rename power toys power renamePowerRename is a bulk renaming tool that enables you to:
  • Modify the file names of a large number of files (without renaming all of the files with the same name).
  • Perform a search and replace on a targeted section of file names.
  • Perform a regular expression rename on multiple files.
  • Check expected rename results in a preview window before finalizing a bulk rename.
  • Undo a rename operation after it is completed.

Run Utility

Power Toys Run utility follows next. power toys run warningPowerToys Run is a quick launcher for power users that contains some additional features without sacrificing performance. PowerToys Run features include:
  • Search for applications, folders, or files
  • Search for running processes (previously known as WindowWalker)
  • Clickable buttons with keyboard shortcuts (such as Open as the administrator or Open containing folder)
  • Invoke Shell Plugin using > (for example, > Shell:startup will open the Windows startup folder)
  • Do a simple calculation using the calculator

Shortcut Guide

Last but not least we have a Shortcut guide. power toys shortcut guide largeThis guide uses PowerToys to display common keyboard shortcuts that use the Windows ⊞ key. Windows key keyboard shortcuts can be used while the guide is being shown and the result of those shortcuts (active window moved, arrow shortcut behavior changes, etc) will be displayed in the guide. Releasing the Windows ⊞ key will make the overlay disappear. Tapping the Windows ⊞ key will display the Windows Start menu. Hey, you made it till the end, thank you for reading and I hope to see you soon.
Read More
Fix Winload.efi file missing error
The Winload.efi file is an Extensible Firmware Interface or EFI file. EFI files are executable files for the firmware of the computers that are mainly based on UEFI and execute the tasks of loading the files to the bootloader of the computer. They are used for a specific set of tasks such as turning on the computer, installing Windows, restarting the computer or resetting it, and so on. This is why the Winload.efi file is a significant file so if it gets corrupted, lost, or damaged, it would be impossible for the Windows operating system to proceed. Here are some errors you can encounter that are related to the Winload.efi file:
  • efi is missing
  • efi cannot be found
  • efi is missing or contains errors
  • This program can’t start because winload.efi is missing from your computer
  • This application requires the file winload.efi, which was not found on this system.
  • There was a problem starting [path]winload.efi. The specified module could not be found.
In addition, the 0xc0000225 , 0xc00000e and 0xc0000001error codes are also associated with the Winload.efi file. Before you start troubleshooting the problem, you can try to perform System Restore first. This will help undo any changes you’ve made in your computer that might have triggered the Blue Screen error. To perform System Restore, here’s what you have to do:
  • First, press the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
If System Restore didn’t help in fixing the Blue Screen error, now’s the time for you to resort to the troubleshooting tips provided below but before you get started, make sure that your create a System Restore point first.

Option 1 – Try rebuilding the Boot Configuration Data (BCD) and repairing MBR

  • Once you get to the Welcome Screen part, click on Next.
  • Afterwards, click on the Repair your computer option located on the bottom-left part of the window.
  • Then click on Troubleshoot.
  • Next, select the Advanced Options and then Command Prompt.
  • Once Command Prompt has been pulled up, the following commands to rebuild BCD files and repair MBR. Don’t forget to hit Enter right after you type each command.
    • bootrec /repairbcd
    • bootrec /osscan
    • bootrec /repairmbr
  • Once the command line is successful in finding out a Windows installation, hit Y to let it boot from the list which will successfully rebuild BCD.
  • Now type “exit” to close Command Prompt and then restart your computer to successfully apply the changes made.

Option 2 – Disable the Secure Boot in the BIOS

Disabling the Secure Boot in the BIOS settings is definitely recommended to resolve errors related to the Winload.efi file. To disable Secure Boot, here’s what you have to do:
  • First, boot your computer into Windows 10.
  • Next, go to Settings > Windows Update. From there, check if there is anything that you have to download and install if you see any available updates. Usually, OEMs send and update the list of trusted hardware, drivers, and operating systems for your computer.
  • After that, go to the BIOS of your computer.
  • Then go to Settings > Update & Security > Advanced Startup options. If you click on Restart Now, it will restart your computer and give you all the advanced options.
  • Next, select Troubleshoot > Advanced Options. As you can see, this screen offers you further options including System restore, Startup repair, Go back to the previous version, Command Prompt, System Image Recovery and UEFI Firmware Settings.
  • Select the UEFI Firmware Settings which will take you to the BIOS.
  • From there, go to Security > Boot > Authentication tab where you should see Secure Boot. Note that every OEM has its own way of implementing the options so it varies.
  • Next, set Secure Boot to Disabled and set Legacy Support to On or Enabled.
  • Save the changes made and exit. Afterward, your computer will reboot.

Option 3 – Run System File Checker scan

You might also try running the System File Checker or SFC scan to fix the error. System File Checker is a command utility built into your computer that helps restore corrupted files and missing files. Refer to the following steps to run it:
  • Hit the Win + R keys to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them
  • Reboot your computer.

Option 4 – Disable the Early Launch Anti-Malware Protection

  • You need to restart your computer in the Start Menu first while holding down the Shift key on your keyboard.
  • After that, it will restart your computer to Startup Settings.
  • Now ensure that the 8th option is labeled as “Disable early launch anti-malware protection.
  • Then tap the F8 key since the aforementioned option above is listed at number 8. This should launch and load Windows on your PC with the Early Anti-malware protection disabled for that session only when you try to carry out the same task and then check if the error related to the Winload.efi file is now fixed.
Read More
Quick Workarounds to Repair Error 126

What Is Error 126?

Error 126 is a very commonly occurring error that is often the result of damaged system files of Windows. They usually occur during the installation of some Windows program or application. When Error 126 is generated, it terminates the installation process almost instantly. It is important to take corrective measures immediately to ensure that no such problems are encountered again in the future.

Solution

Restoro box imageError Causes

There are a variety of conditions that may trigger Error 126. These conditions are listed below as follows.
  • Corruption of the service-related DLL file
  • Missing or damage service-related DLL file
  • Corrupt, damaged, or Misconfigured system files
  • Improper hardware or application installations or uninstallations
  • Existence of viruses, malware, adware, or spyware in the system
  • Corrupt or incorrect registry entries in the system files
When any of the above-listed conditions occur, the corrupt system files will go to the improper links or missing information. Eventually, the problems with the files will keep the applications or programs from responding in the usual manner. Whatever are the reasons for error generation, it is of utmost importance that the error is removed to ensure smooth functioning of the system.

Further Information and Manual Repair

There are many different ways this error can be rectified. However, the two most effective solutions are listed below as follows.
  • This solution is for the advanced user. Turn on the system and log on to it as the Administrator. Now click on the Start button. Now click on All programs -> Accessories -> System Tools. Here you will come across the option for System Restore. Click on it. A new window will appear. Select 'restore my computer to an earlier time' point. Now clock on Next. A list of restore points will now appear in front of you. Choose the latest restore point you come across from this list and click on ‘Next’. In the next window that opens, click on ‘Next’ again. This is the confirmation window. Once the restoration finishes, restart your computer.
  • This solution is for novice users. Download an Error 126 repair utility program. Install it on your system. Now use it to scan your system for errors. Find out if there is an option to fix/repair error. When you come across it, click on it as soon as the scan is complete. Restart your computer. Your system is now free of Error 126.
Read More
How to Fix Windows Update error 0x80092004
If you encounter Windows Update error 0x80092004 while trying to update your Windows 10 computer, then this post is for you. This kind of Windows Update error could be due to many reasons but none of them includes your hardware or installed driver software. Microsoft releases updates that are either not supposed to go out, or you install them when you click on the Check for Update button which can install updates that have not finished testing yet. As a result, you may encounter the Windows Update error 0x80092004 To resolve the Windows Update error 0x80092004, here are some fixes you can try.

Option 1 – Try removing recent updates and packages

When a Windows Update fails, it mostly rolls back and cleans up all its residues. However, there are times when it doesn’t and you can clean that package manually. To remove recent updates and packages, you can go to the Update History and find out what KB updates were installed and once you’ve figured it out, you can execute the DISM tool to remove it manually.
  • Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
  • After that, execute the “Dism /online /Get-Packages”. This will give you a list of packages that were recently installed.
  • Now run the Remove Package program to remove the concerned update and package.
dism.exe /online /remove-package /packagename:Package_for_RollupFix_Wrapper~31bf3856ad364e35~amd64~~16299.248.1.17 /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.125.1.6 /packagename:Package_for_RollupFix_Wrapper~31bf3856ad364e35~amd64~~16299.192.1.9 /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.192.1.9 /norestart
  • Now restart your computer and log back in.
  • After that, run the following command:
Dism.exe /online /Cleanup-Image /StartComponentCleanup
  • Then scan for updates.
Note: Keep in mind that the remove package command is made for AMD 64-bit machines specifically.

Option 2 – Try deleting the files from the SoftwareDistribution folder and resetting the Catroot2 folder

The downloaded Windows Updates are placed in a folder called “SoftwareDistribution”. The files downloaded in this folder are automatically deleted once the installation is completed. However, if the files are not clean up or if the installation is still pending, you can delete all the files in this folder after you pause the Windows Update service. For complete instructions, refer to the steps below.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer.

Option 3 – Try to run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “We couldn’t install some updates because the PC was turned off” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Try to manually install the Windows Updates

Windows Update Error 0x80092004 might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:
  • Go to Settings and from there go to Update and Security > View Update History.
  • Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
  • After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.
Note: You can also use the Microsoft Update Catalog, a service from Microsoft that provides a list of software updates that can be distributed over a corporate network. With the help of this service, it can be easier for you to find Microsoft software updates, drivers as well as fixes.
Read More
How to Fix Unknown Hard Error in Windows 10
The “Unknown Hard” error that keeps on appearing in Windows 10 can put users in an unpleasant situation. This kind of error leads to the freezing of the taskbar, blackening of the screen, and sudden disappearance of the icons on the Desktop. And each time you try to open Windows, the system will only give you an error message saying that it’s a critical error and some applications like Start and Cortana won’t work. Upon analysis, it seems that the “sihost.exe” is not responding and that it is the one that’s causing the c000021a Unknown Hard error to pop up. Sihost.exe files represent the Shell Infrastructure Host which is an essential component in the Windows operating system. The Windows Shell Infrastructure Host is primarily responsible for handling some graphical elements of the operating system interface such as the Start menu and the taskbar transparency. And so if the Shell Infrastructure or Sihost.exe has stopped, has been removed, or corrupted, you will most likely have issues with the overall functionality of the Windows operating system and you’ll get the Unknown Hard error In addition, the ctfmom.exe Unknown Hard error may also occur due to incompatible drivers installed on your PC. Ctfmom is a process that identifies inputs such as handwriting, languages, and many more. It’s the one that controls the functions of background behavior. To resolve this issue, you need to first try to identify which application is the one that’s running the sihost.exe file. And if needed, you need to either update or reinstall or completely uninstall the problematic application.

Option 1 – Try to run the System File Checker

The SFC Scan or System File Checker, us a built-in utility in Microsoft Windows that can be found in the C:\Windows\System32 folder. This tool allows users to scan and restore any corrupted system files in Windows that might be causing the Unknown Hard error to appear. Before you use this tool, make sure to find out whether the sihost.exe on your computer is a Trojan that you have to remove or if it’s a file that belongs to a trusted Windows application. Once you have that sorted out, follow the steps below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 2 – Try to use System Restore

You can also try using System Restore. This is one of the ways you can use it to back up your PC. Since restore points are created automatically each week by System Restore, you can use System Restore to restore your computer back to an earlier good point in time.

Option 3 – Try to troubleshoot the error in a Clean Boot State

Putting your PC in a Clean Boot state can help you diagnose and troubleshoot the issues in your system. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the Unknown Hard Error.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
After putting your PC in a Clean Boot State, try creating a system restore point and see if the problem still occurs. Clean Boot troubleshooting is designed to help you isolate the problem. For you to execute a clean boot troubleshooting, you must do a couple of actions (the steps are given above) and then restart your PC after every action. You might have to disable one third-party app after the other to really isolate the issue. And once you’ve narrowed down the problem, you can either disable the third-party app that’s causing the problem or remove it. Note that you must switch your PC back into the Normal Startup mode after you’re done troubleshooting the problem. Here’s how you can do it:
  • From the “Start” menu, go to System Configuration.
  • After that, switch to the General tab and click the option for “Normal Startup”.
  • Next, go to the Services tab and clear the checkbox for “Hide all Microsoft services”.
  • Then find and click “Enable all” and if prompted, you have to confirm.
  • Afterward, go to the Task Manager and enable all the Startup programs and confirm the action.
  • Restart your PC when prompted.
Read More
DNS_PROBE_FINISHED_BAD_CONFIG error in Chrome
If you always use Google Chrome when browsing the internet, then you might have come across an error saying, “This webpage is not available, DNS PROBE FINISHED BAD CONFIG”. If you do, then this problem certainly has something to do with the DNS since any error code which has “DNS” in it points out a network issue in the computer. Getting the DNS_PROBE_FINISHED_BAD_CONFIG error indicates that your computer is not able to connect the website because the Domain Name Server or DNS wasn’t able to resolve the website name into IP address or it is not available at all. So in this guide, we’ll help you sort out this issue in Chrome on your Windows 10 PC.

Option 1 – Check the Network Cables and restart your router then reconnect

The most obvious thing you can do first is to try checking if the network cables connected to your computer or router are properly connected or not. If it turns out that some network cables are not connected properly, then it’s probably why you’re getting the DNS_PROBE_FINISHED_BAD_CONFIG error in Chrome. And if your computer is connected via Wi-Fi, you need to make sure to restart your router once. In addition, you can also forget the Wi-Fi your computer is currently connected to and then try reconnecting again to see if it would work.

Option 2 – Flush the DNS and reset TCP/IP

Flushing the DNS and reset TCP/IP could also help in fixing the DNS_PROBE_FINISHED_BAD_CONFIG error in Chrome. To do so, refer to these steps:
  • Click the Start button and type in “command prompt” in the field.
  • From the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
  • After opening Command Prompt, you have to type each one of the commands listed below. Just make sure that after you type each command, you hit Enter
    • ipconfig /release
    • ipconfig /all
    • ipconfig /flushdns
    • ipconfig /renew
    • netsh int ip set dns
    • netsh winsock reset
After you key in the commands listed above, the DNS cache will be flushed and the Winsock, as well as the TCP/IP, will reset.

Option 3 – Try to remove the Proxy

You can also try to remove the Proxy as it might also help you in fixing the DNS_PROBE_FINISHED_BAD_CONFIG error. Here’s how you can do it:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 4 – Change the DNS

Try to use the Google Public DNS If the first option didn’t work, you can try to use the Public DNS by Google and see if it can help fix the DNS error. You have to modify the DNS settings in your system explicitly and use the DNS IP addresses.
  • The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
  • Next, click on the “Change Adapter Settings” option.
  • After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
  • Right-click on your network connection and click on Properties.
  • Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
  • After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
  • Type in “8.8.8” and “8.8.4.4” and click OK and exit.

Option 5 – Clear Chrome’s browsing data

If your browsing data in Chrome hasn’t been cleared for some time now then that might be the reason why you’re suddenly getting the DNS_PROBE_FINISHED_BAD_CONFIG error when you browse the web. To fix this error, you need to clear your web browsing data. Refer to the following steps to do so.
  • Tap the Ctrl + Shift + Delete buttons to go to the Clear browsing data section in Chrome.
  • Next, set the time range to “All time” and tick all the boxes and then click on the Clear data button.
  • After that, restart the Chrome browser and try to open the website you were trying to open earlier.

Option 6 – Try running the Chrome Cleanup tool

In case you don’t know, there is actually a built-in malware scanner and cleanup tool in Chrome that helps you get rid of any unwanted ads, pop-ups, and even malware, as well as unusual startup pages, toolbars, and other things that could affect the performance of the browser.
Read More
Fix Update and MS Store Error code 0x80070424
As you know, both the Windows Update and Windows Store are inter-dependable services in Windows 10 operating system. So when one of these services encounters an error like the “0x80070424, ERROR_SERVICE_DOES_NOT_EXIST”, the other service will most likely get this error as well. Note that this kind of error can occur to both the Windows Update Standalone Installer and to the Windows Update section in the Windows 10 Settings app. Some users also reported getting this error while trying to update Windows Defender as well. You can see the following error message in the Windows Update Standalone Installer:
“Installer encountered an error: 0x80070424, The specified service does not exist as an installed service.”
While you’ll see the following error message in the Windows Store:
“The were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80070424).”
To fix this error, you can try to re-register the Background Intelligent Transfer Service DLL file or run the Windows Update and Store apps troubleshooters. You can also reset the Windows Update-related folders or the Microsoft Store or fix the Windows Update files by using the DISM tool. On the other hand, you can also use the Registry Editor or check Windows Services. For more details regarding these potential fixes, refer to each one of the given options below.

Option 1 – Try to re-register the Background Intelligent Transfer Service DLL file

You may have to re-register the Background Intelligent Transfer Service DLL file using the regsvr32.exe before you can successfully install the program and fix ntdll.dll file crash error. The Regsvr32 tool is a command-line utility that can be used to register and un-register OLE controls as DLL and ActiveX (OCX) controls in the Windows operating system. Follow the steps below to use it.
  • Open Command Prompt as admin from the WinX menu.
  • Next, type the following commands in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
    • regsvr32 Qmgr.dll /s
    • regsvr32 Qmgrprxy.dll /s
Note: Replace “[DLL file]” with the name of the DLL file that was pointed out in the error.
  • After you execute the given commands, you should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully.
  • Now restart your computer and check if the error is now fixed.

Option 2 – Try to run the Windows Store or the Windows Update Troubleshooters

The Windows 10 Store Apps Troubleshooter will help you in fixing the Error code 0x80070424. This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working. To use the Windows Store Troubleshooter, follow the steps below.
  • Tap Win + I keys again to open the Windows Settings panel.
  • Go to Update & Security and then go to Troubleshoot.
  • On your right hand side, scroll down to find the Windows Store Apps and then click on Run the troubleshooter option and see if it fixes the problem.
Note: You can also try running the Windows Update troubleshooter to fix the error. You can run it under the Windows Update section of Update & Security.

Option 3 – Delete the files from Software Distribution Folder & Catroot2 folders

The downloaded Windows Updates are placed in a folder called “SoftwareDistribution”. The files downloaded in this folder are automatically deleted once the installation is completed. However, if the files are not clean up or if the installation is still pending, you can delete all the files in this folder after you pause the Windows Update service. For complete instructions, refer to these steps.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic and the MSI Installer
  • Next, got to the C:WindowsSoftwareDistribution folder and get rid of all the folders and files there by tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer and then try to run Windows Update once more.

Option 4 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.
  • Right click on the start button and click on Command Prompt (administrator).
  • Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
  • Now restart your PC and afterwards, try opening Microsoft Store again and then see if Error Code 0x80070424 is resolved or not.

Option 5 – Try to check the Windows Update or WU setting in the Registry

  • Tap the Win + R keys to open the Run utility and type “regedit” in the field and tap Enter to open the Registry Editor.
  • Next, go to this registry path: ComputerHKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsWindowsUpdate
  • Here, look for the DWORD named “DisableWindowsUpdateAccess” and double click on it and then set its value data to “0”.
  • Exit the Registry Editor once you’re done and restart your computer.

Option 6 – Try to check the status of some Windows Update Services

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter or click OK to open Services.
  • From the list of Services, look for the following services and make sure that their Startup type is as follows:
    • Windows Update Service – Manual (Triggered)
    • Background Intelligent Transfer Service – Manual
    • Workstation Service – Automatic
  • After that, check if the Service status of the listed services above are set to Running. If they’re not, click on the Start button to start these services and then check if you can now enable the Windows Update service or not.

Option 7 – Run the DISM tool

You can also run the Deployment Imaging and Servicing Management or DISM tool to fix the error code 0x80070424. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.
  • Once it’s done, reboot your computer and check if it has fixed the error.
Read More
1 2 3 171
Logo
Copyright © 2023, ErrorTools. All Rights Reserved
Trademark: Microsoft Windows logos are registered trademarks of Microsoft. Disclaimer: ErrorTools.com is not affiliated with Microsoft, nor claims direct affiliation.
The information on this page is provided for information purposes only.
DMCA.com Protection Status