Fixing Error code 15 or Error code 16

If you get an Error Code 15 or Error Code 16 while you are browsing the web and you notice that your access is blocked to a particular website, then read on as this post will guide you in resolving this problem. Both Error Code 15 and Error Code 16 have the same message that states, “Access Denied: This request was blocked by the security rules”.

Note that the error depends on what kind of browser you are using, as well as the operating system and network that you are using. On the other hand, the fixes for this error are the same and there is a handful of them that you can check out just make sure to follow each one of them carefully.

Option 1 – Sync Date and Time

The first thing you can try is to sync the Date and Time of your computer as the wrong Date and Time settings are one of the most common causes of connection problems like Error code 15 or Error code 16. This is because of the incompatibility between the SSL Certificate validation date and the System Clock. Thus, you have to sync your System Clock. Refer to the steps below to do so.

  • Right-click on the Taskbar and click on the Adjust Date and Time option.
  • Next, click on the Sync Now button to synchronize the Date and Time with the Microsoft Servers.
  • Now make sure that the Time Zone that’s set on the same page is correct.

Option 2 – Try to reset the affected browser

Resetting the affected browser might help in fixing Error Code 15 or Error Code 16.

Mozilla Firefox

  • Open Firefox and click the icon that looks like three stacked lines located at the top-right section of the browser.
  • Next, select the question mark icon from the drop-down menu.
  • Then select “Troubleshooting information” from the slide-out menu.
  • After that, click on the “Reset Firefox” button located at the top-right section of the newly opened web page.
  • Now select “Reset Firefox” in the confirmation pop-up window that appears.

Google Chrome

  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.

Internet Explorer

  • Launch Internet Explorer.
  • Next, click the wrench icon for Settings.
  • Then click Internet Options.
  • After that, go to the Advanced tab.
  • From there, click the Reset button. This will reset Internet Explorer’s settings to their default condition.
  • Now click OK to save the changes made.

Option 3 – Temporarily disable Firewall and third-party antivirus

Firewall and antivirus programs are known to block files the instant it detects a threat to the system. However, there are some cases when it can also block a file even when it’s a safe one. Thus, your antivirus or firewall programs might be the reason why you can’t download anything on your Windows 10 computer. To isolate the issue, you need to temporarily disable both the Firewall and antivirus programs and then check if you can now download anything from the internet. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.

Option 4 – Disable the Proxy server

You can also try to disable the Proxy server for your LAN to fix Error code 15 or Error code 16 especially if your computer was attacked by some malware or adware recently. In such cases, there is a chance that the malware or adware has changed your network settings in order to generate intrusive advertisements. Thus, you have to disable the proxy server and you can do that by following these steps:

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 5 – Check your VPN

If you are using a VPN application, there are times when it causes some issues like this error. If that’s the case, you can try to disable your VPN temporarily and see if the error is resolved or not and if turns out that your VPN is the culprit, you have to uninstall it and install a new one or its latest version. To uninstall it, follow the steps below.

  • Tap the Win + R keys to open the Run dialog box
  • Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
  • From there, look for the VPN service you are using, select it and then click on Uninstall to remove it.
  • After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.

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How to Fix the 0x800ccc92 Error Code

0x800ccc92 - What is it?

The 0x800ccc92 is a Microsoft Outlook error. The error restricts your ability to send and receive emails on your Outlook email address successfully. This error is very similar to 0x800cc90 and 0x800ccc91 Outlook error codes. The 0x800ccc92 error message is often displayed as:

‘Receiving reported error (0x800ccc92): Your email server rejected your login.’

This error is quite common and is faced by many Microsoft Outlook users. It is advisable to fix this error immediately because besides restricting you from sending and receiving emails via Outlook, due to this error the data on your Outlook also becomes inaccessible and unreadable, and sometimes Outlook also begins to freeze unexpectedly.

Error Causes

Some of the most common causes of the error code 0x800ccc92 are:
  • PST files get corrupt
  • Incorrect Outlook configuration settings
  • PST file crosses its fixed file size limit
  • Failure of POP3 and Protocol STMP in database server connection
  • Improper synchronization between Outlook and the server
  • Usage of invalid password or username
  • Virus Infection

Further Information and Manual Repair

Any of the above causes may result in the 0x800ccc92 error message display. If you encounter this Outlook error, you don’t need to panic and call the network personnel in your office to fix and repair the error. In fact, it is very easy to fix and you can repair it by yourself: Here are some of the best and easy ways to resolve this error in the shortest time:
  • If the error message 0x0800ccc92 is displayed as POP3: Invalid Password, then in this case it is advisable to cross-check your Outlook account ID and password. Sometimes this error message may pop up if you insert an incorrect password or ID. Therefore the best way to resolve it to check where you went wrong and then re-enter your ID and Password correctly.
If the error is not related to POP3 (Post Office Protocol) then you can try some other alternative to resolve this issue.
  • Another alternative is to install the latest available Server Service Pack for Exchange. This solution works best if compatibility is the issue.
  • However, when nothing works, then it is advisable to download PST repair tool. The PST repair software is designed to scan, detect, repair, and resolve Outlook errors like 0x800ccc92.  The PST repair software is built with special algorithms that help repair PST corrupt files in seconds. This tool works on all Windows Operating Systems including Windows 8, Windows 7, Windows Vista, Windows XP, Windows 2003, and Windows 2008.
  1. All you need to do is, download and install this software on your system.
  2. Once you download it, run it on your PC to detect errors.
  3. Press scan to get started
  4. The scanning may take about a couple of minutes to complete.
  5. Once it is complete, click on the repair tab to fix the errors.
  6. Now restart your Outlook again and now try sending emails. This solution is likely to work if the above-mentioned solutions don’t.
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What to do if Windows 10 Store is not downloading Apps
The store is not downloading Apps: As you know, the Windows Store is one of the places where you can download Windows apps. However, there are times when you might not be able to do so for some reason. For instance, if you search for an app and click on the get it now button, instead of downloading the app, nothing happens and there are also cases when the download will start but the page will refresh after half a second. When this issue happens, you won’t be seeing any error message or warning at all. So you’ll just have to look at the download get started where the page will refresh and you’ll be back at the Get button. This issue in the Windows 10 Store only happens for a few apps so even though you are able to download some apps, you might be able to do on other ones. Note that the apps affected are random and there is no specific set of apps that cause this issue while downloading and that this problem will repeat again each time you click on the Get it now button. This issue is definitely caused by Windows itself and has something to do with a bug in the Windows store which was brought by the latest Windows Update. It’s already a known issue among other Windows 10 users who are also suffering the same dilemma. So until Microsoft releases another update to fix this bug, you will have no choice but to deal with it in the meantime. On the other hand, you can also try a couple of suggestions laid out in this post. Follow the steps in every option given below to fix the issue with the Windows 10 Store.

Option 1 – Try signing out from the Microsoft Store

A lot of Windows 10 users were able to resolve the problem by simply signing out and signing back into the Microsoft Store. How? Follow these steps:
  • Go to the Microsoft Store.
  • Next, go to the Get page of the app you were trying to download.
  • And then click on your account picture located in the top right corner of the window and select your account.
  • Sign out from your account and after that, click the Get button to download the app.
  • After that, a new window will appear where you’ll have to select your account and click on Continue.
  • Now enter your credentials. Once you do, the app should be downloaded automatically after you’re signed in. And that’s about it.
Note: Keep in mind that this option is merely a temporary solution to the problem and once you close the Microsoft Store and open it back again, you will be back to square one.

Option 2 – Wait for the Windows Update

As mentioned, this is already a known issue and a lot of Windows 10 users have already complained about it to Microsoft so a bug fix will be soon released in the latest Windows Updates.
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Diablo 2 is trending after launch looking good
Finally, some good news for Blizzard entertainment after tons of bad stuff happening around it regarding lawsuits and people layoffs. Diablo 2 has become the most-watched game on Twitch after its official release and sold copies are on a satisfactory level. Diablo 2 resurrectedFor people not familiar with recent events, the state of California has sued Blizzard for various things including discrimination and offensive behavior. Later Blizzard executives were caught shredding some evidence and things just started to go to worse from there. After much drama, many people believed that this is the end for Blizzard entertainment and that they would not be able to recover from this since the community has sided with California and Blizzard has received a large punch as many subscribed WOW players have left the game. Things are not so grim as they were looking as their Diablo 2 remake has made moderate success despite being released in these troubling times and there are rumors of Overwatch 2 planned release date as of the first quarter of 2022. overwatch 2
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Troubleshooting Error 1722

What is Error 1722?

Error 1722 is a type of Windows Installer error. Developed by Microsoft, Windows Installer is a software component used for the installation, maintenance, and removal of software on Windows systems. This is basically an .MSI file that contains explicit instructions about installing and removing specific applications that are supported by this file for example JAVA and ArcGIS. The error 1722 occurs when there is a problem with the Windows Installer package. And because of this the program supported by Windows Installer Package fails to set up and install. This error message is displayed in the following format:
“Error 1722. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support or package vendor.”

Solution

Restoro box imageError Causes

You may encounter error 1722 due to multiple reasons such as:
  • Windows Installer Package corruption
  • Improper Windows Installer Package installation
  • Windows Script Hosting permission issues
  • Viral Infection
It is advisable to fix error 1722 to ensure the application supported by the Windows Installer Package that you are trying to set up on your PC, installs successfully.

Further Information and Manual Repair

To resolve Windows Installer Package error 1722 on your PC, try the methods given below:

Method 1

Sometimes the error 1722 may pop up if the Windows Installer Package is not installed properly. In such an event, it is advisable to uninstall Windows Installer Package and then reinstall it. To do so, click on start, then control panel, program, and features and then choose the Add/Remove Program option to uninstall the Windows Installer Package on your system. Once it is removed, click OK to save changes. Then reboot your PC. Now download the Installer package and reinstall. After the installation is complete, now try installing the application supported by the Installer package you wished to install. However, first, it is suggested that you remove any traces of the failed application first. For example, if you previously received the error while installing Java, then remove all traces of failed Java installation.

Method 2

The alternative method is to change Window Script Hosting settings. To do this, go to the start menu, open Run and then type ‘Regedit’ in the command line and then press OK to continue. Check for either or both of the following registry keys HKEY_CURRENT_USERSoftwareMicrosoftWindows Script HostSettingsEnabled HKEY_LOCAL_MACHINESoftwareMicrosoftWindows Script HostSettingsEnabled If either of these has a DWORD value of ‘0’, then scripting is disabled. Change the values to ‘1’ will enable scripting and resolve the issue.

Method 3

There can be two reasons for Windows Installer Package corruption, viruses or registry overloaded with bad entries and obsolete files. If the error is triggered by viruses, then run an antivirus program to remove viruses and restore your PC. However, if the error is related to registry issues, then download Restoro. This is an easy-to-use PC Fixer with a powerful registry cleaner. The registry cleaner wipes out all the obsolete files cluttering the registry and repairs the damaged and the corrupt important files thereby repairing all errors including error 1722 on your system. Click here to download Restoro.
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Installation failed in the SAFE_OS phase
If you are trying to install a Windows 10 upgrade but was interrupted with an error saying, “0x80070003 – 0x2000D, The installation failed in the SAFE_OS phase with an error during MIGRATE_DATA operation”, then you’ve come to the right place as this post will help you sort this problem out. When you get this kind of error while trying to upgrade your computer, although there could be various reasons for this, the primary one is that when you upgrade from one update to another, something stopped the upgrade process to migrate the user data. To fix this error, you can try to run both the DISM tool and the System File Checker to automatically repair any corrupted system files. You could also try checking the free storage space of your primary drive and if you have any file lock apps like BitLocker, consider disabling them for they could also be the reason why you’re getting the error.

Option 1 – Run the DISM tool

Running the DISM Tool helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10 which might be the reason behind the Windows Upgrade error 0x80070003 – 0x2000D. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt as admin.
  • Then type in this command: exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.
  • Once it’s done, restart your computer and then check if the issue is resolved or not on the next startup.

Option 2 – Run the SFC scan

The SFC or System File Checker scan could detect and automatically repair damaged system files that could be causing the Windows Upgrade error to appear. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow and hit Enter.
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Reboot your PC.

Option 3 – Try checking the free storage space on your primary drive

The next option you can try to resolve the error is to see if you have enough free storage space on the primary drive because if you don’t then it’s probably the reason why you’re getting this error. To fix it, you need to free up some storage space by following these steps:
  • Open Setting > System > Storage from the WinX Menu.
  • From there, you will see a list of all the local and connected storage devices along with the details on the free space.
  • Now make sure that the Storage Sense feature is turned On then go find a link that says “Free Up Space” and click it to open.
  • After that, a screen which is the built-in program in Windows 10 will appear and will scan your computer for the following junk files so you can free up disk space:
  • Windows Upgrade Log Files
  • System created Windows Error Reporting Files
  • Thumbnails
  • Temporary Internet Files
  • Previous Windows Installation Files
  • Delivery Optimisation Files
  • DirectX Shader Cache
Note: Once you’re done freeing up space on your drive, try to run the setup file again.

Option 4 – Try disabling BitLocker and other file lock apps

If you are using BitLocker or other file lock apps, then it could be the reason why you’re getting the error. Usually, file lock apps don’t cause any kind of issue, however, if you have something that works on file level like BitLocker, you can try to disable it. Once you’ve disabled it, try to install the Windows 10 Upgrade again and after you do, enable BitLocker again. This should fix the problem.
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What happened to Facebook and why it is down?
Usually when online service is not working or when something goes wrong online it is DNS, well that is what most of the time is the case. And yes, DNS or Domain Name Server seems to be an issue with Facebook being completely down along with Instagram and wassap. facebook downThe true cause is that there is no working Border Gateway Protocol (BGP) routes into Facebook's sites. BGP is the standardized exterior gateway protocol used to exchange routing and reachability information between the internet top-level autonomous systems (AS). Most people, indeed most network administrators, never need to deal with BGP. Cloudflare VP Dane Knecht was the first to report the underlying BGP problem. This meant, as Kevin Beaumont, former Microsoft's Head of Security Operations Centre, tweeted, "By not having BGP announcements for your DNS name servers, DNS falls apart = nobody can find you on the internet. Same with WhatsApp btw. Facebook has basically de-platformed themselves from their own platform." Many people are very annoyed by this and with the fact that they cannot use their social media platforms but it seems that Facebook employees are in even bigger annoyance as it was reported that Facebook employees can't enter their buildings because their "smart" badges and doors were also disabled by this network failure. If true, Facebook's people literally can't enter the building to fix things. Reddit user u/ramenporn, who claimed to be a Facebook employee working on bringing the social network back from the dead, reported, before he deleted his account and his messages: "DNS for FB services has been affected and this is likely a symptom of the actual issue, and that's that BGP peering with Facebook peering routers has gone down, very likely due to a configuration change that went into effect shortly before the outages happened (started roughly 1540 UTC). There are people now trying to gain access to the peering routers to implement fixes, but the people with physical access is separate from the people with knowledge of how to actually authenticate to the systems and people who know what to actually do, so there is now a logistical challenge with getting all that knowledge unified. Part of this is also due to lower staffing in data centers due to pandemic measures." Ramenporn also stated that it wasn't an attack, but a mistaken configuration change made via a web interface. Both BGP and DNS are down, the "connection to the outside world is down, remote access to those tools don't exist anymore, so the emergency procedure is to gain physical access to the peering routers and do all the configuration locally." Technicians on site don't know how to do that and senior network administrators aren't on site. It seems that it will all be down for a couple of more hours before the issue is resolved.
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Create Custom Views in Event Viewer
The Event Viewer in the Windows operating system is used to troubleshoot any computer issues. It is one of the most useful tools that keep logs of both security and system events. It also monitors for both software and hardware problems in the computer. This tool is the only one with amazing features that maintain logs about everything that’s going on in the computer system. It keeps track of all the information to the point where going over them will take a lot of time. Luckily, the Event Viewer tool now allows users to create custom views where you can set the filters and sort the data recorded to limit the information details to only what you’re interested in seeing. For instance, if you want to troubleshoot with one hard drive, you can just create a special custom view to display only the hard drive warnings in the security logs. This will save you hassle and time. Take note that the logs in the Event Viewer are divided into two main categories namely the Window logs and the Application and Services logs. You can just set the filter to the logs by their event id, specific date, and many other events when you have to troubleshoot some problem in your computer. So if you are trying to troubleshoot a problem in your Windows 10 computer and you’re checking the Event Viewer, read on as this post will guide you in creating custom event views in the Event Viewer. To get started, refer to the instructions given below. Step 1: Go to the Start menu and in the search box, type “event viewer” and then click on Event Viewer from the search results to open it. Step 2: After opening Event Viewer, click on Custom Views located in the left pane of the window. Step 3: Next, click on the Administrative events under the Custom View to create special log views. Step 4: Then on the right side of the window, click on Create Custom View to open the Create Custom View window. Step 5: There is a logged drop-down list under Filter. From there, you have the option to choose an appropriate predefined time or use a custom time range for your Custom log views. Step 6: After that, select an appropriate event level for your custom view. You have fine entry-level options to choose from such as critical event level, error, warning, information and verbose.
  • Critical – select this if you want to see the events that require your immediate attention in the custom view.
  • Error – select this if you want your Event Viewer to display the events that are less critical but hints at the problems.
  • Warning – select this event-level if you want to see the event with the potential problem but may not bound to happen.
  • Verbose – select this if you want to see detailed information about all the events.
Step 7: After you’ve selected the event level, you now have to select how you want the events to be filtered. They can either be filtered By the log or By the source.
  • By the log – you can select two options called Windows log and, Application and Service logs. The Windows logs allow you to filter the logs created during events like setup, security, applications, and system events. While the Application and Service logs filter the log created by the installed applications in your system.
  • By the source – select this if you want your Custom View to search for information in event sources. It allows you to view events in detail for various applications and devices.
Note: You have the option to further customize the event logs with more filters like Event IDs, task category, keywords, User, and Computer. Using these additional filters, you can choose to filter the events in the special views by specifying event id numbers in the Event IDs, entering predefined Windows words in the Keyword, specify the user accounts in the User field, as well as choose the system from the server to maintain logs in the Computer field. Step 8: Once you’re done customizing the log filter, click on OK to apply the changes made. Step 9: After that, a Save Filter should be displayed in the Custom View window. Just enter the Custom View name and select the Event Viewer folder where you want to save the Custom view. The folder name should be Custom View by default. And if you want, you can also create your own folder if you want your custom views to be visible to all the system users. Step 10: Next, check all the Users box located in the lower corner of the window and then click the OK button after you’re done. You should now see the customized filter you just created on the left side of the window. Just click on it to check your filtered events in the center of the Event Viewer window. And for you to save the custom view logs, simply right-click on the Custom views you created and then click on Save All Events in the Custom View As from the drop-down menu. Then put a name on the file and select the appropriate location where you want to save the logs and click on the Save button. Note that the log file is saved with the “.EVTX” file extension and when you double click on it, it will open the file in the Event Viewer.
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Swap between headphones and speakers in 1 sec
Hello and welcome to errortools another tutorial which aims to make your computer life easier and more relaxed. This time we will be talking about how to switch sound output devices in Windows 10 in a matter of seconds between Headphones and external speakers, Between 2 different speakers, or any other audio output device in general. Windows 10 with its updates has really gone from OK to one of the greats, little hacks and shortcuts which every update has introduced have really made life easier. Now, your typical switching from one audio output device to another can be accomplished with your standard go to settings, go to devices, choose audio, pick one which you prefer and click on OK. This way altho nothing wrong with it is a little slow and if you need to switch your output devices several times in a single day often it can be time-consuming as well. Lucky for you we have a quick solution for you.

Switching guide

All right, now in order to be able to actually switch between your audio output devices make sure that all of them are working and that they are plugged in. For example, make sure that both of your headphones and speakers are turned ON and plugged in. Once you have confirmed that everything is in working order:
  1. Click with a left mouse button on a speaker icon located on the right part of your taskbar next to the clock
  2. Click on the small up arrow on the right next to your current audio output device.
  3. The list will open, choose, and left click with the mouse button on your choice.
And that's it, you have changed your default audio output device in a matter of seconds. The good thing about this method is that Windows will remember output audio levels for each device.

Potential issue

If by any chance when switching your audio devices this way freezes volume control just go to the task manager and restart Windows Explorer. To restart Windows explorer:
  1. Press CTRL + ESC to open task manager
  2. Right-click on Windows Explorer
  3. Left-click on restart
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Removing old drivers from Windows 10
So you have just got home from that new computer store with your fancy and all-new mouse, screen, keyboard, etc. You plugged in your new component, Windows detected it, installed drivers for it and it is working like a charm. A few months later down the road and the computer starts little by little to slow down. Plug and play is a great concept, and automatic detection is even greater but how time passes old unused stuff piles in your hard drive and in Windows itself thus slowing down your computer and taxing it more and more as new components and software are added. Old drivers from old components sadly are not removed from Windows itself and over some larger period of time they can pile up and slow down your daily operations on the computer or even cause some problems in it. This guide will teach you how to manually remove old unused device drivers from your Windows so it is fresh and like new again.

Making old devices visible

In order for us to remove old drivers, the first thing we must do is make them visible in our device manager, old drivers are hidden and will not show up, we must make this happen. We do this by pressing WINDOWS + X keys on your keyboard to bring up a hidden menu in Windows. keyboard with windows and x markedOnce the menu appears, click on Command Prompt (admin) Windows menu command prompt adminOnce the command prompt with administrator privileges comes on-screen type in it following string: The device manager will open, go to view > snow hidden devices in order to show unused devices. device manager show hidden devices

Removing old device

Open any category and if there is a device that was once used and still has its drivers in the system it will be shown as faded out. device manager hidden device shownRight-click on the device and click on uninstall device to remove it completely from your system. device manager uninstall device driverPlease always be careful when removing devices so you do not remove the device which is being used by mistake and always double-check that you are removing something that you used to have on your system. This method will show all hidden devices even ones that are hidden but crucial to the system working properly.
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Fix 0x80070013 for Restore, Backup and Update
In this post, you will be guided on how you can fix error 0x80070013 while executing various operations in your Windows 10 computer like System Restore, Windows Backup, or Windows Updates. When you encounter error 0x80070013, you will see the following error messages. For System Restore, it states:
“System Restore did not complete successfully. Your computer’s system files and settings were not changed. Details: System Restore failed while scanning the file system on the drive <Partition Letter> The drive might be corrupt. You might want to retry System Restore after running chkdsk /R on this disk. An unspecified error occurred during System Restore. (0x80070013) You can try System Restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method.”
Whereas in Windows Backup, it states:
“Check your backup, Windows Backup failed while trying to read from this shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. The backup failed, The media is write protected (0x80070013).”
On the other hand, you will see the following error message in Windows Update:
“There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact the support for information, this may help: (0x80070013).”
There are several suggestions you can check out to fix the error depending on where you encountered it. If you encountered it while running Windows Updates, then you can try to reset the Windows Update components or run the Windows Update Troubleshooter. And if you got the error when running System Restore, you can try to run a System File Checker scan or the DISM tool as well as the CHKDSK utility. Lastly, if you got this error when running the Windows Backup service, you can try to check its status in the Services Manager. Error 0x80070013 in Windows Updates:

Option 1 – Try to reset the Windows Update components

  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 2 – Run the Windows Update Troubleshooter

You might also want to run the Windows Update Troubleshooter as it could also help in fixing error 0x80070013. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go. Error 0x80070013 in System Restore:

Option 3 – Try to run both Systems File Checker scan and DISM tool

Running the System File Checker scan as well as the DISM tool can help you resolve error 0x80070013 while performing System Restore. Refer to these steps to do so.
  • Open the Command Prompt with admin privileges.
  • After opening Command Prompt, execute this command to run a System File Checker scan: sfc /scannow
  • Once the scan is completed, restart your computer and then see if the error is now fixed. If not, you can run the DISM tool.
  • Open Command Prompt with admin privileges again.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them in order to properly run the DISM tool:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Run the CHKDSK utility

  • In the Windows Search box, type “command prompt” and from the search results, right-click on Command Prompt and select “Run as administrator”.
  • After opening Command Prompt, type this command and tap Enter: chkdsk <Partition Letter>: /f /r /x /b
  • The command you entered will start to check for errors and fix them automatically. Else, it will throw an error message saying, “Chkdsk cannot run because the volume is in use by another process. Would you like the schedule this volume to be checked the next time the system restarts? (Y/N)”.
  • Tap the Y key to schedule Disk Check the next time your computer restarts.
Error 0x80070013 in Windows Backup:

Option 5 – Try checking the status of the Windows Backup Service

  • First, you need to tap the Win + R keys on your keyboard to open the Run dialog box.
  • Next, type “services.msc” in the field and click OK or tap Enter to open the Windows Services Manager.
  • After that, you will see a list of services and from there, look for the Windows Backup Service and double click on it to open its Properties.
  • Then check if its Startup type is set to Disabled. If it is, then change it to “Manual”. Note that this service is essential as it provides backup and restores capabilities.
  • Now click on the Apply and OK buttons to save the changes made and then restart your computer. Check if the error is now gone.
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