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Rollback any driver in Windows 10

Installing Windows updates, installing a new driver from the manufacturer, or even just installing an application or game can cause sometimes certain components of your computer to stop working properly or introduce issues that were not present just before mentioned installation.

Luckily for all of us, Microsoft seems aware of this potential issue and we have the option to roll back an older driver which performed well and had no issues at all.

In order to do this first press ⊞ WINDOWS + X to open the hidden start menu and click on Device Manager.

keyboard with windows and x markedFrom the Device Manager choose the troublesome device and right-click on it, choose properties.

AMD device driver inside device managerDevice properties floating Window will appear.

AMD driver properties WindowClick on the top tab which says, Driver. From the Driver tab, click on Roll Back Driver.

AMD driver rollback markedNote that if the device is working properly, the Roll Back Driver button will be greyed out and you will not be able to click on it meaning that chosen device is not the issue. If the device is not working properly and you can click on Roll Back driver, do it, choose the previous version, and reboot your computer.

You can use this method to get back to the previous driver version for any device that is causing issues in your computer.

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A Quick Guide to Fixing the Error 0x800ccc7d

0x800ccc7d - What is it?

0x800ccc7d is an SSL (Secure Sockets Layer) error message code that occurs in applications like Microsoft Outlook or Outlook Express. The error message is displayed as: ‘ unknown error 0x800ccc7d- secure sockets layer ’. Many offices use Microsoft Outlook for email communication and sending instant messages within the office. This is a highly functional application that enables users to interact with peers efficiently, manage contacts, journals, and reminders. However, the error 0x800ccc7d may hamper your ability to send and receive emails efficiently. Therefore it is advisable to repair it right away.

Solution

Restoro box imageError Causes

The error 0x800ccc7d is triggered by the following causes:
  • Damaged profile in Outlook
  • Incorrect email account settings
  • The Outlook installation is corrupt and damaged. This usually happens due to issues in hard disk storage.
  • The outgoing SMTP server does not support secure connections

Further Information and Manual Repair

If you come across 0800ccc7d error code while using Microsoft Outlook or Outlook Express, then don’t you worry! This problem can be easily resolved. In fact, it is so easy to repair that you can do it by yourself even if you are not a technical expert. Here are some ways to fix the 0800ccc7d SSL Outlook error:

Solution 1: Use Scanpst.exe

You may not know this but Microsoft offers an inbuilt Outlook Repair tool. This tool is technically known as Scanpst.exe. This tool is useful when you need to repair Basic header corruption. However, it may not be the best choice if the problem is big and complex.

Solution 2: Reset Your Outlook Settings

Sometimes this error message may occur when the STMP server requires authentication or does not recognize the senders' email addresses. In this scenario, you should check your Outlook settings to make sure that your STMP username and server are correct. For this follow this procedure:
  • Go to the Tools menu and then click on Accounts
  • Now click on your email account then check its properties
  • Click general and make sure that your email address is created in your account’s control panel. If not, then edit and create.
  • Next, click servers and see if the box next to the option that says My server requires authentication is checked or not. If not, then check it to resolve the error.

Solution 3: Disable any Anti-Virus

Another alternative to resolve this error is to disable any Anti-virus or Firewall you have installed on your PC. Once you disable it then try sending or receiving the email again. This usually works.

Solution 4: Download 0x800ccc7d Repair Tool

The fourth solution available to resolve this issue is by downloading the 0x800ccc7d repair tool. Though it is similar to Microsoft Outlook built-in scanpst.exe tool, but as compared to it the 0x800ccc7d repair tool is a highly functional tool. There are many 0x800ccc7d repair tools available but we recommend you to Restoro. This tool is a third-party tool that can deal, scan, and fix 0x800cc7d error in no time. What makes this repair tool an excellent choice is that it can repair all broken PST files and emails, recover Outlook items, retrieve deleted files, recover password-protected data, split files to recover oversize PST files, and more. To access and install the 0x800ccc7d repair tool all you need to do is download it here and install it on your PC. Now run it to scan errors. Once the errors are scanned, hit the repair tab to resolve. So, next time when you experience the error 0x800ccc7d, try using these solutions to fix the problem right away!
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How to Fix the AVFoundationCF.dll Error on Your PC
AVFoundationCF.dll is a type of Dynamic Link Library file. This DLL file is associated with AVFoundationCF and is developed by Apple Computer Inc. for Windows PC. This file functions similarly to any other DLL files. It comprises of small programs. This DLL file is typically needed to load and start the Apple iTunes utility. The inability to call this file or the files to load triggers the AVFoundationCF.dll error message on your system. The error message can be displayed in either of the formats on your PC:
“The program can’t start because AVFoundationCF.dll is missing from your computer. Try reinstalling the program to fix this problem.” "This application failed to start because avfoundationcf.dll was not found.” "Cannot find %COMMONFILES%AppleApple Application Supportavfoundationcf.dll." "Cannot start AVFoundationCF. A required component is missing: avfoundationcf.dll.” “Avfoundationcf.dll Access Violation." "Cannot register avfoundationcf.dll."

Solution

Restoro box imageError Causes

AVFoundationCF.dll error can occur due to numerous reasons. However, the most common reasons for this error code include:
  • Viral infection
  • Corrupt or invalid registry entries
  • Apple Computer Inc. hardware failure such as bad hard drive
  • Missing or deleted Avfoundationcf.dll file
It is recommended to resolve the error as soon as you experience it virtually because if the error code is related to viral infection on your system, it can expose your PC to privacy errors and data security risk. And if the error is triggered by registry issues, it can lead to serious threats like system crash, failure, and data loss. Therefore, the AVFoundationCF.dll error not only hampers your ability to access and start Apple iTunes program but it also puts your PC at serious risk.

Further Information and Manual Repair

To fix the error AVFoundationCF.dll on your PC, here are some of the best and easy to do solutions that you can try:

Check your Recycle Bin

Since dll files are shared files, there is a possibility that this file accidentally got deleted when you were uninstalling some other program on your system. If you experience missing AVFoundationCF dll file error message after performing any program on your PC, then chances are that it got deleted and maybe in your recycle bin. So, first, check your recycle bin and search for the dll file. If you find it, restore it to fix the error.

Update Device Driver

To resolve the issue, try performing a driver update. This can be done by downloading the latest drivers from the hardware manufacturer’s website. Now open Device Manager from the Control Panel and locate the hardware device that you want to update the driver for. Once you find the hardware you are updating the driver for, right-click on the hardware icon and choose properties. In the properties windows, click the driver tab. Now click the update driver button. To activate changes, restart your PC. To automatically update your computer's drivers when necessary, download and install DriverFIX.

Try Re-installing Apple iTunes Program

To do this, simply go to the control panel, select programs and then uninstall a program and then select iTunes.  Uninstall it and then repeat the same program and install the Apple iTunes program again on your PC by downloading the program from Apple’s official website.

Scan for Viruses

If the error still persists, then it is advisable to scan your PC for viruses. This can be easily done by running a powerful antivirus on your PC. However, please note anti-viruses are notorious for slowing down PC performance. So, may have to compromise on the speed of your system.

Clean and Repair the Registry

If the error is caused by invalid and corrupt registry entries and damaged Avfoundationcf dll file, then the best way to resolve is to download a powerful registry cleaner. We advise you to install Restoro on your PC. This is an advanced and a multi-functional PC Fixer integrated with multiple powerful utilities including a high functional registry cleaner, an antivirus and a system optimizer. The registry cleaning utility scans all the registry issues and removes all errors triggered by the registry immediately. It cleans the registry by wiping out all the unnecessary, obsolete and redundant files including invalid entries and bad registry keys. Furthermore, it also fixes the damaged and corrupt dll files including Avfoundationcf dll file. Thereby resolving the error right away. Furthermore, the antivirus deployed in this software scans for all types of malicious codes like viruses, Trojans, spyware, and malware and removes them. To ensure you don’t compromise on your PC performance, it is deployed with a system optimizer utility that boosts the speed of your computer dramatically. This tool is bug free, has a user-friendly interface and compatible with all Windows versions. Click here to download Restoro and resolve Avfoundationcf.dll error on your PC today!
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Fix UTCSVC high CPU and Disk usage in Windows
There is a lot of high resource utilization by any process that slows down a Windows operating system and one of the services that could cause such a thing is the utcsvc.exe process. This particular process at times can cause high CPU and disk usage. So if you are currently facing this problem, read on as this post will guide you on how you can resolve the problem. UTC which stands for Universal Telemetry Client is a software that runs a service named Diagnostic Tracking Service or DiagTrak. This service is used by Microsoft to collect customer feedback, analyze customer’s problems, and push resolution via updates in order to make the Windows 10 operating system better. This service is an executable file that could be translated to Service Host and even though the process does not usually cause problems, there are actually times when it does especially if it results in high resource utilization. In such cases, you might want to consider disabling it to fix its high CPU and disk usage.

According to Microsoft:

“We collect information about you, your devices, applications and networks, and your use of those devices, applications, and networks. Examples of data we collect include your name, email address, preferences, and interests; browsing, search and file history; phone call and SMS data; device configuration and sensor data; and application usage.”
There are several ways you can disable the utcsvc.exe process. You can disable it using the Service Manager, Registry Editor, and Group Policy Editor. For more details, refer to the instructions laid out below.

Option 1 – Disable the Connected User Experience & Telemetry Service via Service Manager

Note that this option is for standalone systems, so if you’re not using one, refer to the next given options below.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “services.msc” in the field and tap Enter or click OK to open the Services Manager.
  • From the given list of services, look for the Connected User Experience service. Once you found it, click on it and you’ll see its description which states:
“The Connected User Experiences and Telemetry service enables features that support in-application and connected user experiences. Additionally, this service manages the event-driven collection and transmission of diagnostic and usage information (used to improve the experience and quality of the Windows Platform) when the diagnostics and usage privacy option settings are enabled under Feedback and Diagnostics.”
  • Next, right-click on it and select Properties.
  • Now, change its Startup Type to Disabled and click on the Apply and OK buttons to save the changes made.

Option 2 – Disable the Connected User Experience & Telemetry Service via Registry Editor

  • Tap the Win + R keys to launch the Run utility and type “Regedit” in the field and click OK to open the Registry Editor.
  • Next, navigate to this registry path: HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsDataCollection
  • After that, right-click on the folder named “DataCollection” and select New > DWORD (32-bit) Value.
  • Now name the new value “AllowTelemetry” and make sure that its Value data is “0” and then click on OK to save the changes made.
  • Restart your computer.

Option 3 – Disable the Connected User Experience & Telemetry Service via Group Policy Editor

If you have to disable the service related to the Universal Telemetry Client for company-managed systems, then you can do that using the Group Policy Editor.
  • Tap the Win + R keys to open the Run utility and type “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
  • Next, navigate to this path: Computer Configuration > Administrative Templates > Windows Components> Data Collection and Preview Build
  • After that, double-click on Data Collection and Preview Build to open its settings.
  • From there, look for the “Allow Telemetry” item and double click on it to open its Properties.
  • Next, set the radio button to Disabled and then click on the Apply button to save the changes made.
  • Restart your computer.

Option 4 – Run the Hardware and Devices Troubleshooter or the Performance Troubleshooter

Hardware and Devices Troubleshooter:

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Performance Troubleshooter:

  • Tap the Win + R keys to open the Run dialog box.
  • Type “exe /id PerformanceDiagnostic” in the field and hit Enter to open the Performance troubleshooter.
  • Then click on Next to get started. Wait until the process is completed.
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Cooler Master XG850 PLUS PLATINUM

Enter Cooler Master XG850 PLUS PLATINUM, a new, in-house designed power supply from Cooler Master. I will admit that in last years I was a big fan of Cooler Master and their components, well not all but power supply and PC cases were always products from them that I liked and used. The latest power supply from them does not disappoint and I must say that I like it very much, it is hi-quality, it is silent, it has a large LCD display where you can see its current state and also has some RGB lights so it looks cool in your case.

cooler master power supply XG850 PLUS PLATINUM

Technical specifications

So without further detours here are the technical specifications and then we will talk a little about it.

Model: MPG-8501-AFBAP-X
ATX Version: Intel ATX 12V Ver. 2.53
PFC: Active PFC
Input Voltage: 100-240V
Input Current: 12-6A
Input Frequency: 50-60Hz
Dimensions (L x W x H): 160 x 150 x 86 mm
Fan Size: 135mm
Fan Speed: 1800 RPM
Noise Level @ 100%: ≤ 25 dBA
Efficiency: ≥ 92% @ Typical Load
80 PLUS Rating: 80 PLUS Platinum
ErP 2014 Lot 3: Yes
Operating Temperature: 0-50°C
Power Good Signal: 100 - 150 ms
Hold Up Time: ≥ 16ms
MTBF: >100,000 Hours
Protections: OPP, OVP, OCP, UVP, SCP, OTP, Surge, and Inrush Protection
Regulatory: TUV, cTUVus, CE, BSMI, FCC, CCC, EAC, UKCA
ATX 24 Pin Connectors: 1
EPS 4+4 Pin Connectors: 1
EPS 8 Pin Connector: 1
SATA Connectors: 12
Peripheral 4 Pin Connectors: 4
PCI-e 6+2 Pin Connectors: 6
USB Protocol 10P: 1
Series: XG Series
80 Plus: Platinum
Modular: Full Modular
Wattage: Above 750W

Opinion about Cooler Master XG850 PLUS PLATINUM

If we put aside the technical characteristics of the power supply itself we are left with visual and real working experience. Now real working experience will not be covered here since yea it is working great but it needs some time and a long period of testing in order to be able to say that it is indeed reliable and great but considering I have never had any issues personally with power supplies from Cooler Master I will assume that this one is also very reliable and hi-quality.

That leaves us basically with looks and feels of supply itself and I must say that I like it, and I mean I like it a lot. It feels hi-quality and it looks hi-quality. The LCD display is very good looking and it is very crisp and readable. With power supply some proprietary software so you can choose what you want on display on the screen and also you can control RGB and display colors with it.

I have not opened the power supply to see how it looks inside but from what I could see I think this would be my new power supply if I were building a new PC now. I recommend it and if you decide to get it I hope it will serve you long long time.

Thank you for reading and I hope to see you next time.

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Setup Voice control in Windows11

Computer voice control has moved a long way from its beginning routes and in today's age controlling your PC with voice is truly a reality and fully possible. Voice control is taking up the steam in everyday life, from simple commands in cars, Alexa, smartphones, TVs, etc. to modern computers.

voice control

Windows 10 has introduced voice control into PC with Cortana even during the installation process but a lot has changed from having a virtual assistant in begging days and in today's modern Windows 11 OS. You can now freely open apps, move, copy delete files, and even dictate in order to create a word document.

However, in order to take this advantage, you will need to turn it off first since it is disabled by default. Of course, you will need a microphone and some spare time to train Windows in understanding you properly.

Setting up Voice Control

Just like in Windows 10, in Windows 11 voice control is also in accessibility options and the first step is to turn ON Windows Speech Recognition.

Click on the Start button and type Settings into the search bar, click on Open, or press ENTER. On the left side of the settings, window locate and click on Accessibility. On the right part once Accessibility is selected scroll down and find a section titled Interaction and click on Speech. Turn on the switch next to Windows Speech Recognition.

A pop-up will appear that will lead you through the rest of the setup and that's it.

Improving Voice Control

In order to make your voice control better, if you are not satisfied with the results, you can sample more of your voice into the algorithm to tune it more to your liking. Sadly this option is still deep in Control Panel.

Click the Start button and type in Speech recognition into the search bar, look for the search result with Control Panel displayed under it, and click on Open. Click on Train Your Computer to Better Understand You and follow the instructions.

The process will probably take a few minutes. The more data you provide to the speech recognition model, the more accurate it will be when interpreting your instructions. You can train the model multiple times, and each time you do, it should improve the accuracy.

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How to Fix Bttray.exe Application Error

Bttray.exe Application – What is it?

Bttray.exe is basically a Bluetooth Tray Application. Bluetooth Tray Application is developed by WIDCOMM. It provides a system tray icon that allows users to see the status of their Bluetooth connections at a glance. It allows you to easily access the configuration and settings for the Bluetooth products enabling you to change the configuration of the Bluetooth devices. The bttray.exe application error may pop up on your computer screen due to some issue with the Bluetooth software. The process fails to initialize and therefore stops working. Bttray.exe application error code is  displayed in the following format:
  • “BTTray.exe can’t initialize (0xc0150004).”
  • “BTTray.exe – System Error”
Though this is not a fatal or critical computer error it is advisable to resolve it otherwise it will hamper your access to Bluetooth software and cause you a great deal of inconvenience.

Solution

Restoro box imageError Causes

Bttray.exe application error code may be triggered due to one of the reasons stated below:
  • Bttray.exe application is damaged
  • Bttray.exe is accidentally removed from your PC
  • The Bluetooth software or driver becomes problematic.
  • Some modules that run by the process are corrupt
  • Malware infection
  • Invalid registry entries

Further Information and Manual Repair

If you experience a bttray.exe application error code on your system, it is recommended to fix it right away. To resolve this error you don’t have to be a computer programmer or a technical whiz or have to hire a professional and spend hundreds of dollars in repair. It is easy to fix, simply follow the manual methods given below:

Method 1- Reinstall Bluetooth Software

If the Bluetooth Software is damaged or outdated, the bttray.exe will also not work. If this is the cause of the error code, then simply reinstall Bluetooth software on your system. To do this, first, uninstall the current software and then download the latest version of the Bluetooth Software on your PC. To uninstall click start, go to the control panel, and then programs. Now select Bluetooth software and click uninstall to remove it. After that, install the latest version and update it. To activate changes

Method 2: Scan for Malware

Sometimes the bttray.exe application error code may pop up due to malware and viral infection. To fix it, download a powerful antivirus. Scan and remove malware to resolve.

Method 3: Clean Registry

The registry basically saves all the activities being performed on the PC including junk and obsolete files. If the registry is not clean frequently, unnecessary files like cookies, junk files, temporary files, and internet history can take up a lot of space and cause the registry to damage. Due to this error code like the bttray.exe application can also pop up. To resolve, clean the registry. You can do it manually but that may be difficult and time-consuming if you are not a computer programmer. However, a good alternative would be to download Restoro. This is a user-friendly and next-generation PC Fixer deployed with multiple utilities like a registry cleaner and an antivirus. Simply run it to remove viruses and clean the registry. Click here to download Restoro and resolve the bttray.exe application error now!
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A Quick Guide to Resolving Error 0x80070571

Error 0x80070571 - What is it?

If you are a Windows 7 user and you also have a Maxtor One Touch 4 external hard drive installed on your PC, then you may come across the error code 0x80070571. The error code is displayed in the following format:
"The disk structure is corrupt and unreadable. Error 0×80070571"

Solution

Restoro box imageError Causes

Here are some of the common causes of the error 0×80070571:
  • Changed Windows files or settings
  • Maxtor 750G driver damaged or corrupt
  • Damaged or corrupt registry keys
  • System files are missing or broken
In short, the error code 0×80070571 indicates an unhealthy system and is a surefire sign of poor PC maintenance. It is advisable to repair and resolve the error immediately especially if the underlying cause of the error is related to the registry. Such errors can expose your PC to serious threats like system failure, crashes, and valuable data loss. And retrieving data is often the hardest.

Further Information and Manual Repair

To resolve the error 0×80070571 on your system, you don’t need to be a computer programmer or hire a technician either. We have listed down the best and simplest ways to fix this error on your system. These solutions are so easy to follow and execute that it requires no technical expertise whatsoever. So, let’s get started:

Solution 1: Update The Maxtor 750G Driver

The best way to fix the error 0×80070571 on your system is to update the Maxtor 750G driver. This can be easily done by either contacting the manufacturer or downloading the updated version from Maxtor’s official website.

Solution 2: Update Windows

For the smooth running of the PC, it is crucial to keep Windows updated. Therefore, update Windows on your PC. To do this, go to the Windows Update option in the control panel. This will show your updated status. Turn it on and click on update.

Solution 3: Clean the Registry

The registry basically stores all the activities and information on your PC. This includes both important and unimportant data including the junk files, cookies, internet history, bad registry keys and invalid entries. Such files if not removed, take up a lot of disk space. It corrupts the registry and damages the system files as well. Furthermore, it also leads to disk fragmentation because of which new files are stored in fragments in different locations and this is exactly why it takes a long time to call system files. The registry damage and corruption then generates various errors on your PC and one of them is error 0×80070571. The best way to clean and restore the registry is to download Restoro. This is a highly functional and next-generation registry cleaner. It is embedded with a smart algorithm that detects and scans all registry issues and errors on your system in seconds. It removes all the unnecessary and obsolete files accumulated and cluttering your PC. Furthermore, it fixes the damaged system files and restores the registry right away. It has a sophisticated and an easy to use interface that enables users to work around it without any hassle or technical expertise. It is compatible with all Windows versions. In addition to this, this tool is also deployed with several other value-added utilities such as an antivirus, a system optimizer and Active X controls, and a class ID scanner. It is safe and efficient. Click here to download Restoro on your PC and repair error 0×80070571 today!
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Disable Facebook face recognition
Facebook has an algorithm inside it that can recognize your face in pictures and videos which is meant to help people tag friends when they upload media into Facebook. It is a neat feature meant to help all Facebook users but what if we do not want to be detected in pictures and videos? What if we do not want to be tagged? If you are one of the Facebook users that do not wish to be detected and recognized by Facebook in media keep on reading to find out how you can disable this option.
  1. Open the Facebook website and log into your account.
  2. Click on the arrow visible in the top menu bar.
  3. Select the Settings & privacy option.
  4. Click on the Settings option.
  5. Switch to the Face recognition tab on the left-hand side.
  6. Click the Edit button.
  7. Select No from the drop-down list.
And you are done, you do not need to log out or restart facebook in order for changes to have an effect. Now you are free from face recognition and detection.
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How to switch to Dark mode in Windows 11
Dark modeWindows 11 is coming soon, from its typical view and color scheme, Windows 11 will natively support dark mode. The dark mode is very popular in many applications today, some large companies like Adobe, Autodesk, and many more have already adopted a dark color scheme for their software so it is logical for others to follow and Microsoft is aboard for it. The dark mode itself has its benefits, for people who work on computer for longer period of time dark mode inside applications will throw less white and blue light on their eyes making workhours easier and pleasant on them. As a person who does indeed spend a lot of time in front of the screen, I would advise you to switch to dark mode regardless of the time that you spend with a computer, your eyes will be grateful.

Switching to Dark mode in Windows 11

  1. Open Windows 11 Settings by pressing ⊞ WINDOWS + I
  2. Click on Personalization on the left sidebar
  3. On the right side click on Color
  4. In color options click on the drop-down menu right next to Choose your color
  5. Select Dark
Your choice will be applied right away and you can safely close settings.
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What happened to Facebook and why it is down?
Usually when online service is not working or when something goes wrong online it is DNS, well that is what most of the time is the case. And yes, DNS or Domain Name Server seems to be an issue with Facebook being completely down along with Instagram and wassap. facebook downThe true cause is that there is no working Border Gateway Protocol (BGP) routes into Facebook's sites. BGP is the standardized exterior gateway protocol used to exchange routing and reachability information between the internet top-level autonomous systems (AS). Most people, indeed most network administrators, never need to deal with BGP. Cloudflare VP Dane Knecht was the first to report the underlying BGP problem. This meant, as Kevin Beaumont, former Microsoft's Head of Security Operations Centre, tweeted, "By not having BGP announcements for your DNS name servers, DNS falls apart = nobody can find you on the internet. Same with WhatsApp btw. Facebook has basically de-platformed themselves from their own platform." Many people are very annoyed by this and with the fact that they cannot use their social media platforms but it seems that Facebook employees are in even bigger annoyance as it was reported that Facebook employees can't enter their buildings because their "smart" badges and doors were also disabled by this network failure. If true, Facebook's people literally can't enter the building to fix things. Reddit user u/ramenporn, who claimed to be a Facebook employee working on bringing the social network back from the dead, reported, before he deleted his account and his messages: "DNS for FB services has been affected and this is likely a symptom of the actual issue, and that's that BGP peering with Facebook peering routers has gone down, very likely due to a configuration change that went into effect shortly before the outages happened (started roughly 1540 UTC). There are people now trying to gain access to the peering routers to implement fixes, but the people with physical access is separate from the people with knowledge of how to actually authenticate to the systems and people who know what to actually do, so there is now a logistical challenge with getting all that knowledge unified. Part of this is also due to lower staffing in data centers due to pandemic measures." Ramenporn also stated that it wasn't an attack, but a mistaken configuration change made via a web interface. Both BGP and DNS are down, the "connection to the outside world is down, remote access to those tools don't exist anymore, so the emergency procedure is to gain physical access to the peering routers and do all the configuration locally." Technicians on site don't know how to do that and senior network administrators aren't on site. It seems that it will all be down for a couple of more hours before the issue is resolved.
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