Logo

Fix INVALID_POINTER_READ_c0000005 atidxx64.dll

If your Microsoft Edge browser encountered a Stop Error that says, “INVALID_POINTER_READ_c0000005 (atidxx64.dll)” in your Windows 10 computer, then this indicates that your Graphics card driver is outdated. According to security experts, Microsoft has already acknowledged the problem and stated that this issue exists with Windows 10 v1809, Windows Server 2019, and Windows Server version 1809.

Although there is no direct way to resolve the problem, there are still some workarounds you can try. If you are using a RadeonHD2000 or HD4000 series video card, the update will be blocked for you. Some users also claim to experience performance issues with the lock screen or the ShellExperienceHost. However, if you are using AMD, the problem is that it no longer supports Radeon HD2000 and HD4000 series graphics processing units or GPUs. Even though Microsoft is already working for a way to resolve the problem, here are some alternative solutions you can check out:

Option 1 – Update your Graphics card drivers

  • First, boot your computer into Safe Mode.
  • After that, tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
  • After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
  • Now restart your computer.
  • After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.

Note: You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

Option 2 – Try removing AMD Radeon HD2000 and HD4000 drivers

Although this is not exactly a perfect solution, removing AMD drivers will make the operating system fall back to the default GPU available on your motherboard. You also have the option to completely disable the hardware.

  • Tap the Win + X + M keys to open the Device Manager.
  • Next, look for your Graphics card drive, and under Display Adapters, right click on them and click Uninstall device or Disable device.
  • After that, restart your computer. This will disable the AMD drivers so you won’t be able to find them. It will also release the Windows 10 v1809 update on your computer and in case your operating system tries to prompt you with the “New Device found” message, simply ignore it.

Option 3 – Try to use another browser

You might want to use another browser especially when you already updated your computer and Microsoft Edge still keeps on crashing. You can use Google Chrome, Mozilla Firefox, and other browsers as alternatives until you sort out the problem.

Option 4 – Try to remove the Graphics card physically

You might also want to try removing both AMD Radeon HD2000 and HD4000 as they are very old graphics cards. And since AMD is not going to roll out anything, at least on its own if your motherboard has an onboard GPU, it would be best to get rid of the cards. After that, install the Windows v1809 update and then put them back in. You also have the option to install the driver but just don’t use Microsoft Edge.

Do You Need Help with Your Device?

Our Team of Experts May Help
Troubleshoot.Tech Experts are There for You!
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
GET HELP
Troubleshoot.Tech experts work with all versions of Microsoft Windows including Windows 11, with Android, Mac, and more.

Share this article:

You might also like

4 Methods of Fixing Error Code 49

Error Code 49 – What is it?

Error Code 49 is a common device driver error that users encounter on any Windows 2000 and later operating system versions. The error occurs when the connected peripheral devices fail to function properly due to an overload of the system hive’s size. The error when prompted pops up on your screen with the following message:
"Windows cannot start new hardware devices because the system hive is too large (exceeds the Registry Size Limit). (Code 49)”
The error causes unattached devices to be displayed on the system hive list.

Solution

driverfix boxError Causes

Error Code 49 mainly results from problems in Windows registry system files; the system hive in the Windows registry exceeds its size limit. The system hive is part of the Windows registry and it is where files regarding devices are contained along with user preferences and applications. The devices will not work until the system hive size is brought back to normal levels.

Further Information and Manual Repair

There are several ways you can use to fix your error code. Here are the following.

Method 1 – Uninstall unused devices

One of the best ways to address the error code is to uninstall the unused devices which are listed on your computer’s system hive. To do this:
  • Log in using an Administrator account
  • Click the Start button and then click ‘Run’
  • In the box, enter the command:
  • "set devmgr_show_nonpresent_devices=1 cd%SystemRoot%System32 exit" and click enter
  • Open Device Manager, click ‘View’, and then choose ‘Show hidden devices’ to see unused devices.
  • When you can see the list, click on the device you want to uninstall by selecting the ‘Driver’ tab and then select ‘Uninstall’.
  • After uninstall is complete, restart your computer.

Method 2 – Use System Restore

If the error still persists, you can use system restore to eliminate the problem. Here is how you can do so:
  1. Log in using an Administrator account
  2. Click ‘Start’ button and select All Programs > Accessories > System Tools > System Restore
  3. Click ‘Restore my computer to an earlier time’ and click ‘Next’
  4. Select the last Windows restore point from the ‘On this list, click a restore point’ list, and click ‘Next’
  5. Click ‘Next’ on the confirmation window to proceed
  6. Restart your PC after restoration is complete
By restoring the system via a last saved system checkpoint, you can obtain undamaged Windows system files that can help avert the error code.

Method 3 – Manually uninstall and reinstall the device driver

If using system restore does not work in resolving the error code either, you may have to resort to manually uninstalling and then reinstalling the device driver causing the problem. This would be necessary since the remaining incomplete files due to a partial removal or installation of programs is what results in the error code. By uninstall and reinstalling the device driver program, it would lead to the completion of the files. You can do this by firstly logging in as Administrator and open Device Manager. Select the device that is causing the problem and double click it and make sure that the peripheral is connected properly to the PC. Upon opening, click on the ‘Driver’ tab and then select ‘Update Driver’. Make sure to refer to the system documentation that you received with your PC or computer to check for the motherboard details and driver specifics.

Method 4 – Use software to automatically download the driver

Manually uninstalling and reinstalling the driver will do the trick; however, it may be time-consuming, especially when you would have to resort to your hardware user manual. Therefore, using a program such as DriverFIX can save you a lot of time and frustration in having your device work properly on your computer. DriverFIX, with its user-friendly approach to help you fix your PC issues, comes with an integrated database that detects which drivers you need to reconfigure within just a few seconds and downloads it automatically. It further ensures that your drivers are installed in their entirety leaving no room for any incomplete files to remain that create Error Code 49. It also has the added advantage of being able to backup and restore your files should there be the slightest possibility of system file damage. DriverFIX is the answer to fixing your PC error codes accurately and quickly. Click here to download DriverFIX to fix Error Code 49 quickly and effectively!
Read More
What to do if Cortana Search Box turned white
A lot of Windows 10 users prefer the black theme on their computers and when you see anything but black it can get quite annoying. Such as is the case of the Taskbar which, as you know, is usually dark, however, when you take a look at the Cortana search bar, instead of seeing black, you’ll see that it has turned white. To fix this issue, read on as we will provide you some options you can try to set the Cortana search bar back to black. Before you proceed, take note that the options provided below will change all white search boxes to black and that one of these options needs administrative privileges.

Option 1 – Try changing the default App mode

As you know, Windows 10 has two modes, namely the Light and the Dark. Thus, you can switch to the Dark mode so that your Cortana search bar will be black as well. However, remember that it will completely change everything into dark mode so there will be no more Light mode elsewhere.
  • First, you need to click on the Start button and then click on the cog icon to open the Windows 10 Settings.
  • Next, from the Settings Menu, select Personalization and then select Colours from the left pane.
  • Then scroll down until you see the “Choose your default app mode” option and select “Dark”.
After you apply the changes, it will change the Cortana search bar into black instantly. Aside from that, you will also see the User Interface changing into dark mode.

Option 2 – Try changing the Registry value

If you are well-versed in editing registry keys, then you need to try this option. But before you go over the steps below, make sure that you create a System Restore point first so that if anything goes wrong, you can always go back to how it was before the changes were applied.
  • Tap the Win + R keys to open the Run prompt.
  • Then in the field, type in “regedit” and hit Enter to open the Registry Editor. If a User Account Control prompt appears, just click Yes.
  • Now that you’ve opened the Registry Editor, navigate to the following key:
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionSearchFlightingWhiteSearchBox
  • After that, double-click on the “Value” key located on the right pane and set the value to “0” instead of “1” and then click Ok to save the changes made. You should now see a black or grey text box color instead of white.

Option 3 – Try changing the Region

In some forums, a lot of users stated that changing the Region also worked out for them in changing the white Cortana search bar to white. Thus, you need to change the region settings of your computer temporarily. To do so, follow the steps below.
  • Type in “Regional Settings” in the box and then click it as soon as it appears from the search results.
  • Next, make sure to select a region where Cortana is not available.
  • Then select apply to that region. After that, it will change the Cortana search bar color to black.
  • Now sign out and sign back in and revert to the original settings. But the changes you made earlier in Cortana will still remain.
Read More
How to Fix CoreFoundation dll Error

CoreFoundation dll Error – What is it?

The CoreFoundation dll error is a common error associated with Apple Software products. Most of the Apple Software products rely on this dll file to load and run. This dll file is Apple’s proprietary. The error message is prompted in the following format:
“CoreFoundation.dll was not found” or “Apple Application Support is missing’.

Solution

Restoro box imageError Causes

The CoreFoundation.dll error message is triggered because of several reasons. These include:
  • Deleted CoreFoundation dll file
  • The CoreFoundation dll file has been overwritten
  • Poor installation of the Apple software
  • Corrupt software due to viral infection
  • Registry problems

Further Information and Manual Repair

It is advisable to fix CoreFoundation dll error code right away to avoid inconvenience. This error may stop you from accessing and running your desired Apple application. Here are some of the best ways to resolve this error on your system:

1. Restore the Deleted CoreFoundation dll File

Since Dynamic Link Library is a shared program, if you happen to delete an Apple program on your PC, chances are you might have deleted that file too in the process. Therefore, the easiest way to recover and restore the CoreFoundation dll file and resolve the error is to look for the file in the recycle bin. If you can’t locate it, then another way to restore the missing CoreFoundation dll file is to download the files from the internet.

2. Reinstall  Apple Software

If the error still persists then it is advisable to re-install Apple software via iTunes or any other Apple Software that you have on your PC. For example, if you have iTunes, then to reinstall it first go to the start menu and then the control panel. Now click on Add/Remove programs and locate iTunes software. Click the Uninstall button next to iTunes. Wait for a while until the program is completely uninstalled. After the installation is complete, restart your PC and then download the latest version on iTunes and install it. Now try running the software again. Hopefully, this will resolve the issue.

3. Scan for Viruses

Another way to resolve CoreFoundation dll error on your system is to scan for viruses. Run an antivirus to detect viruses and remove them from your PC.

4. Clean Your Registry

Remember DLL file errors also indicate a corrupt registry. When you don’t clean the registry it overloads with unnecessary and obsolete files like junk files, cookies, temporary internet history, and bad /invalid registry entries. When these files accumulate, they damage the registry, dll, and system files too. It also causes disk fragmentation. To repair the registry and fix dll files again, download a registry cleaner. Whether you want to scan for viruses or clean the registry, it is advisable to download Restoro. This is a multi-functional and advanced PC Fixer deployed with an intuitive algorithm and multiple powerful utilities. These include an antivirus, a registry cleaner, Active X controls, and class scanner, and a system optimizer. The registry cleaner detects all registry issues and resolves them instantly. It wipes out the unnecessary files cluttering and damaging the registry. It fixes and restores the damaged dll files including CoreFoundation dll file thereby resolving the error. It takes a few clicks to resolve this error. The antivirus feature scans your entire PC and removes all kinds of malicious software including spyware, malware, viruses, and Trojans. To ensure the antivirus does not slow down the speed of your PC, Restoro also features a system optimizer that boosts the performance of your computer significantly. It is powerful and bug-free software with a user-friendly interface that makes it quite easy to operate. You can download it on any Windows version as it is compatible with all. Click here to download Restoro and resolve CoreFoundation dll error now!
Read More
How to Fix Ehshell.exe Application Error Code

Ehshell.exe Application Error - What is it?

Ehshell.exe is a type of .exe (executable file). This file functions as an essential component of the Microsoft Media Center.  By default, it is located in a subfolder of C:\Windows. Ehshell.exe application error is an error code that pops up when tasks in the Media Center freezes. The Ehshell.exe application error is usually displayed on the screen in the following format:
“ehshell.exe – Common Language Runtime Debugging Services Application has generated an exception that could not be handled. Process id=0xa18 (2584), Thread id=0xa24 (2596).”

Solution

Restoro box imageError Causes

Ehshell.exe application error is triggered when PC users perform repetitive tasks in Media Center on a Windows XP Media Center Edition. The computer stops to respond and the error message is displayed. This error occurs if users perform one or more of the following repetitive tasks in the Media Center:
  • Repeated resize, restore and minimize the Media Center Window
  • Schedule TV shows to record
  • Repeatedly change the channel while Media Center is in a window
  • Ehshell.exe file corruption due to malware infection or registry issues
Though this is not a fatal error, to avoid any kind of inconvenience, it is advisable to fix the error right away.

Further Information and Manual Repair

To fix the ehshell.exe application error on your system, you don’t have to hire a professional and spend hundreds of dollars on repair. Here are some of the best and most effective do-it-yourself methods that you can try to resolve this issue on your PC immediately.

Method 1 - Install the Latest Service Pack for Microsoft Windows

To repair the issue, install the latest Windows service pack. A service pack is basically a Windows update, often combines previously released updates that help make Windows more reliable. These are offered free of charge on Microsoft’s official website.  To get started, simply log on to Microsoft’s official website and download the latest service pack compatible with your Windows version. The installation process may take 30 minutes to install. And you will be prompted to restart your PC about halfway through the installation process. Once the Windows Service Pack is installed, the ehshell.exe application error will be fixed. If the error still persists, then try method 2.

Method 2 - Scan for Malware

Ehshell.exe application error may also appear on your PC due to malware infection. Malware programs like viruses, Trojans, and worms deliberately give their malicious processes similar .exe file names, so it is hard to identify the malware. In such an event, it is advisable to download a powerful antivirus and scan your entire PC. Run it to remove all the hidden malware programs on your system. Once malware is removed, the ehshell.exe application error will be resolved.

Method 3 - Clean Registry

Sometimes .exe files can also get corrupt when the registry gets overloaded with unnecessary and obsolete files. If this is the underlying reason for the error code occurrence then it is advisable to download Restoro. This is a multi-functional and user-friendly PC Fixer deployed with a registry cleaner. It removed all the unnecessary files, cleans and repairs the registry in seconds thereby fixing all registry-related errors. Click here to download Total System Care and resolve the Ehshell.exe application error on your PC.
Read More
HDMI Port not working properly in a Windows PC
HDMI which stands for High Definition Multimedia Interface is an audio/video interface that can be used to interconnect various multimedia devices. One of the common use for HDMI is when a CPU is connected to a monitor and a projector. Aside from that, it can also be used in connecting Blu-ray players and laptops to televisions as well as monitors. One of the main advantages of using HDMI is that it can transmit both audio and video at high qualities such as 4K using only a single connection. However, you may also experience some issues in using it every now and then and one of them is when you find that after connecting the devices using the HDMI port, the screen appears to be black and there is no audio output. In such cases, there are a variety of hardware malfunctions that could be causing the problem with the HDMI connectivity. Although there a lot of potential causes, there are also potential fixes you can try to fix the problem. Before you troubleshoot the HDMI Port problem, you might want to perform System Restore first as it might help you in fixing the problem. It could be that you’ve made some changes in some of the settings in your computer that triggered the problem. Thus, you can try run System Restore to undo them, refer to these steps:
  • First, press the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the Stop error is fixed or not.
If the problem still persists after System Restore, then follow the given options below to further troubleshoot the problem.

Option 1 – Try to physically check the hardware of your computer

The first thing you can do is to check the physical status of the hardware in your computer. You can clean the dust off the hardware components like the Network Card or Graphics Card of the computer. You might want to use a small blower or you could also use a soft cloth and run the components gently. Make sure that you don’t damage any parts with moisture or cause harm to any circuits while you carry out this task.

Option 2 – Run the Video Playback troubleshooter

You might also want to run the Video Playback troubleshooter. To do so, refer to these steps:
  • First, open the Windows settings app.
  • Then navigate to Update & Security > Troubleshoot.
  • From there, scroll down until you see the Video Playback section and click on it.
  • After that, you’ll see the Run the troubleshooter button, click on it to run the Video Playback troubleshooter, and follow the next on-screen instructions.
On other hand, you can also run the Hardware and Device troubleshooter if the Video Playback troubleshooter wasn’t able to fix the problem. You can run it from the same page that you run the Video Playback troubleshooter.

Option 3 – Try to rollback, update, or disable the Graphics card drivers

To fix the problem with the HDMI port, you can either roll back, update or disable them depending on your preference in order to resolve the problem.
  • First, boot your computer into Safe Mode.
  • After that, tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
  • After that, right-click on each entry under the Display Adapters. Note that the rollback option is only available if the update was recent. So if it isn’t there, just click on the Update Driver option.
  • From there, Windows will automatically check for problems and update the Graphics card drivers.
  • Now restart your computer.
  • After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.
Note: You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel, or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

Option 4 – Try to reset the Monitor

You could also try resetting the monitor or television using its hardware keys and see if it can resolve the problem. You can just refer to your TV or monitor’s guide for more information on how to reset them.

Option 5 – Try some miscellaneous fixes

Apart from the four given options above, you can also check out some miscellaneous fixes to fix the HDMI connectivity issue and here they are:
  • You can try to plug out the HDMI cord/cable from both source and destination and then plug it back in after a couple of minutes.
  • You can also check if the HDMI cable you are using is still in working condition.
  • You can also try to change the source and the destination of the video and see if either one of them is in a non-workable state.
  • Try checking if your settings are how they should be as intended in the “Project my screen” option by tapping the Win + P key combination on your keyboard.
Read More
An Easy Guide to Resolving Internal Error 2324

Internal Error 2324 - What is it?

Internal Error 2324 occurs when you try to upgrade Firefox on your Windows 7 PC. The program fails to install and run successfully. The following error message is displayed:
‘The installer encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324.’

Solution

Restoro box imageError Causes

This error may occur due to different reasons. These include:
  • Viral infection
  • Bad registry entries (cookies or traces of old version of Firefox program)
  • Other programs running on your PC during Firefox program installation
  • Installation was not performed from the Administrator account
To use the Firefox web browser successfully on your PC, you first need to resolve error 2324 on your system.

Further Information and Manual Repair

To repair error 2324, try the following methods:

Method 1 - Perform a Clean Reinstall.

This means to remove the Firefox program completely from your PC and then reinstall it. To do this, remove the Firefox installation folder saved in one of the locations by default: C:\Program Files\Mozilla Firefox C:\Program Files (x86)\Mozilla Firefox Now download the latest Firefox version on your PC and save the setup file on your computer. After that double click, the downloaded installation file and follow the steps illustrated in the wizard to install Firefox on your PC.

Method 2

Sometimes Firefox installation may fail because of the interference from other programs running on your PC. Therefore, it is advisable to close all programs running in the background when upgrading the Firefox program. You can also disable programs like Logitech QuickCam and Spybot Tea Timer.  These are some of the many programs that are notorious for interfering with Firefox updates.

Method 3 - Scan for viruses to resolve.

Viruses are malicious programs that often enter computers through files downloads from unreliable websites and phishing emails. These programs then hide in your PC and infect it. You may often experience problems during program installation if your PC is infected by viruses. To fix the issue and ensure smooth Firefox program installation on your system, simply run an antivirus. Antivirus scans and detects all viruses in a few minutes. Upon detection, remove them right away to ensure your PC is free from such malicious programs. Now try updating Firefox on your system again. If it is updated smoothly, then the error is resolved.

Method 4

The registry of your system stores all the activities performed on your PC. You may have uninstalled the old Firefox version from the Control Panel but the traces of the uninstalled program may still remain in the registry as bad entries. These bad entries may be causing error 2324 to pop up on your PC. To resolve, you need to remove these entries from the registry. For quick removal, download Restoro. It is a user-friendly PC Fixer with a registry cleaner that scans and removes all obsolete files stored in the registry such as incorrect registry keys, bad entries, cookies, and junk files. Click here to download Restoro.
Read More
Fix Windows errors 80240020, 8007002C, 80246007, 80070004
Upgrading your Windows 10 computer does not always go smoothly and you often encounter not just one but various errors so, in this post, we are going to cover several Windows 10 upgrade errors such as 80240020, 8007002C, 80246007, 80070004. All these upgrade errors are related to the Windows Update folder. Thus, you need to clear the Software Distribution folder, repair the System Image and fix System Health in order to resolve all these Windows 10 Upgrade errors. Before you get started on the steps to resolve these tons of errors, you have to disable your security program for the meantime, disconnect your peripherals, remove USBs connected to your PC and then make sure that your PC is connected to the main power supply. Once you have everything covered, carefully follow the options given below.

Option 1 – Delete Windows 10 Update Files in the SoftwareDistribution folder

The Software Distribution folder in the Windows operating system is a folder that can be found in the Windows directory and is used to store files temporarily which might be required to install the Windows Update on your PC. Thus, it is required by the Windows Update and maintained by WUAgent. A lot of users tried deleting the files in this folder to fix the problem and so far it has worked. Like them, you can try clearing the Windows Update cache by simply deleting the contents of the folder named “SoftwareDistribution” since Windows apparently can’t clear and re-download the update contents once they are corrupted. Thus, deleting the contents of this folder will make Windows download the contents again which will fix the problem. To do that, follow the steps below.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net stop bits
  • After entering these commands, it will stop the Windows Update Service and the Background Intelligent Transfer Service.
  • Next, go to the C:\Windows\SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
  • Once all the contents in the Software Distribution folder are deleted, restart your PC and then go back to Command Prompt and input the following commands again.
net start wuauserv net start bits
Since the folder has already been flushed, it will be populated afresh the instant your restart your computer and open Windows Update.
  • Now Open Settings and check for Windows Updates. Windows 10 should begin the download right away.

Option 2 – Try using the DISM tool

Running the DISM Tool helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.
Note: If it happens that the Windows Update client is broken, you need to run the following command to repair it then restart your PC and click on Update once again.
DISM.exe /Online /Cleanup-Image /RestoreHealth /Source:C:RepairSourceWindows /LimitAccess
Note: The Windows Upgrade error, with error code 80240020 is an expected error message that happens when the upgrade requires customer user action. Thus, you need to do the following steps to resolve this particular Windows Upgrade error.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “regedit” in the field and hit Enter to open the Registry Editor.
  • After that, navigate to this registry key: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionWindowsUpdate
  • Now right click on WindowsUpdate located in the left pane and then create a new key and name it as “OSUpgrade
  • Next, right-click in an empty space in the left pane and create a new DWORD and name it “AllowOSUpgrade” and enter “1” as its value.

Option 3 – Try running the Windows Update in a Clean Boot State.

Putting your PC in a Clean Boot state can also help you install Windows Updates or Upgrades without any trouble because, during this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows Updates or upgrade again.
Read More
Bluetooth A2dp Source not working Code 52
A number of users have recently reported that they were going through an issue with their Bluetooth devices on their Windows 10 computers. This issue involves an error saying,
“Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source. (Code 52).”
If you are one of the users who encountered this kind of error on your Windows 10 computer, read on as this post will guide you on how you can fix this Bluetooth error. According to security experts, the key to fixing this error is to sign the Bluetooth A2DP files with the built-in tool, System File Checker. Apart from that, you could also run the Hardware and Devices troubleshooter or perform System Restore, as well as update or reinstall the concerned drivers. For more details, refer to each one of the options provided below.

Option 1 – Try to check Bluetooth-related services

In Services, there is a Bluetooth-related service that helps users use Bluetooth so if that particular service suddenly malfunctions for some reason, you will most likely get the “Windows was unable to connect with your Bluetooth network device” error message. That’s why you need to check Services and to do that, refer to these steps:
  • Tap Win + R keys to open Run prompt and type in “services.msc” then tap Enter to open Services.
  • Next, look for the Bluetooth Support Service and double click on it to open Properties.
  • From there, verify if the Service status is showing “Running” or “Stopped”. If it’s the latter, you have to click the Start button.
  • Lastly, check if the Startup type is set to Manual.

Option 2 – Try running System File Checker or SFC scan

You could also run System File Checker or SFC scan to fix the Bluetooth error. It is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Reboot your PC.

Option 3 – Try to perform System Restore

You might also want to perform System Restore as the error might be caused by system modifications. Thus, to undo them, you can use System Restore. Run it using these steps:
  • First, tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 4 – Try running the Hardware and Devices Troubleshooter

The next thing you can do to fix the problem is to run the Hardware and Devices troubleshooter. Although it won’t make much of a difference, there’s still a possibility that it could automatically fix the Bluetooth error. To use it, refer to these steps:
  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 5 – Try to reinstall or update the Bluetooth driver

The issue might have something to do with the Bluetooth drivers. It could be that it is outdated and needs to be updated or that you recently updated it and since then you have trouble removing the Bluetooth devices and so to fix the issue, you can update, roll back or uninstall the Bluetooth drivers. How? Follow the steps below.
  • Tap the Win + X keys to open the Device Manager.
  • Next, look for the Bluetooth device and right-click on it.
  • Select the option “Update driver”.
  • After that, a new popup window will appear. In there, select the option, “Search automatically for updated driver software”.
Note: Checking the update may take a few minutes so you’ll have to wait until it finishes. If it is able to find an update, you must install it. And if you want to reinstall the Bluetooth driver, just select the “Uninstall driver” option and follow the next on-screen instructions that follow.
Read More
Airplane Mode turns on by itself in Windows
As you know, Airplane mode is the one that gets devices in such a state where all the wireless connections are turned off. However, recently, there are some reports from users claiming that the Airplane Mode turns on by itself in their Windows 10 computers. This kind of problem could be due to an error with the Network driver, third-party applications, and many other factors. Other users also reported that the Airplane Mode automatically flickers, while some stated that they aren’t able to toggle the option for Airplane mode. There are several options you can try to resolve this problem. You can try to configure the Power Management settings for the driver or run the Network troubleshooter. You could also roll back, reinstall or update the Network driver, as well as troubleshoot the problem in a Clean Boot State. For more details, follow each one of the given options below.

Option 1 – Try configuring the Power Management settings for the driver

The first thing you can do to fix the problem is to try configuring the Power Management settings for the driver. How? Refer to these steps:
  • Tap the Win + X keys to open the WinX menu and from there, select the Device Manager to open it.
  • Next, expand the Network adapters and select the entry for your Wi-Fi hardware.
  • After that, right-click on it and select Properties.
  • From there, go to the Power Management tab and uncheck the “Allow the computer to turn off this device to save power” option.
  • Once done, restart your computer and see if it has fixed the problem.

Option 2 – Try to run the Network troubleshooter

To run the Network Troubleshooter, refer to these steps:
  • Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.
  • Restart your computer.

Option 3 – Try to update, rollback or reinstall the Network adapter drivers

The next thing you can do to resolve the problem is to update the Network Adapter drivers by following these steps:
  • Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand them.
  • Look for the Broadcom Network Adapter and right-click on it, as well as other network adapters that have an exclamation icon, and update them all.
  • Restart your PC and see if it helped in fixing the problem.
Note: If updating the network drivers didn’t help in fixing the problem, you can also try to roll back the very same drivers from their previous versions and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly. To reinstall the network adapter drivers, refer to these steps:
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.

Option 4 – Try to reset the Network Adapter

You can also try to perform a Network Reset to resolve the problem. This will reset the entire network configuration including your IP address. To perform Network Reset, follow these steps:
  • Tap the Win + I keys to open Settings.
  • From there, go to the Network and Internet section.
  • Next, scroll down and look for “Network Reset” under the status pane.
  • After that, click on Network Reset and then on Reset now to start resetting the network configuration. Once done, check if it is able to fix the error or not.

Option 5 – Try putting your computer in a Clean Boot State

You can also troubleshoot the problem in a Clean Boot state. It could be that there are some third-party applications in your computer that are causing the Airplane Mode to behave in a strange way. So, to isolate this possibility, you need to boot your computer in a Clean Boot State be using these steps:
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After you’ve set your computer into a Clean Boot State, try to observe if the Airplane mode is now back to normal or not.
Read More
How to Unmerge the User folder in Windows 10
The Windows 10 system allows users to change the default location of the User folders to another drive. This is probably to make sure that the files stay safe in case the system suddenly crashes. However, in some cases, while changing the path to another drive, for instance, the D drive or any folder, the Windows system recognized it as a hard drive as well so even though the files will be saved on that folder, it will appear as a hard drive in the Windows Explorer or look merged with another folder. It could also be that you had dragged and dropped a user folder to another user folder by accident. So if you’re wondering how you can unmerge the User folders, read on as this post will guide you on how exactly you can do that. Take note that even if you try to use the File History to restore the User folders, it still won’t work and you won’t be able to move them back to their previous locations nor restore the folders back to their previous versions and it would only state that they are not available. In the instructions given below, we are using the Downloads folder as an example.
  • Step 1: Tap the Win + R keys to open the Run dialog box.
  • Step 2: Next, type “Regedit” in the field and hit Enter to open the Registry Editor.
  • Step 3: After opening the Registry Editor, navigate to the following registry key:
ComputerHKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionExplorerUser Shell Folders
  • Step 4: Then double-click on the multi-string value {374DE290-123F-4565-9164-39C4925E467B} located in the right hand pane. And in the Value Data, copy and paste the following value:
%USERPROFILE%Downloads
  • Step 5: Now click OK and close the Registry Editor.
Note: Look close enough and you’ll see that the multi-string values belong to each one of the folders. From there, you have a Desktop, Favorites, Skydrive, Music, Pictures, and many more.
  • Step 6: Restart your computer. After that, the operating system will pick up the new folder location during the startup. Here are the values for the other folders:
Music – {1CF1260C-4DD0-4ebb-811F-33C572699FDE} Pictures – {3ADD1653-EB32-4cb0-BBD7-DFA0ABB5ACCA} Videos – {A0953C92-50DC-43bf-BE83-3742FED03C9C} Documents – {A8CDFF1C-4878-43be-B5FD-F8091C1C60D0} Desktop – {B4BFCC3A-DB2C-424C-B029-7FE99A87C641}
  • Step 7: Now all you have to do is to change the location correctly. Start by tapping the Win + E keys to open the Windows File Explorer.
  • Step 8: After that, right-click on the Downloads folder located in the right-hand pane.
  • Step 9: Then click on Properties and go to the Location tab then type “D:\Downloads” in the location box.
  • Step 10: Click the Apply button and then the OK button to save the changes made. Doing so would ensure that not only the Downloads folder is restored but also that it does not stay merged to another folder or appear as a drive.
Read More
1 2 3 171
Logo
Copyright © 2023, ErrorTools. All Rights Reserved
Trademark: Microsoft Windows logos are registered trademarks of Microsoft. Disclaimer: ErrorTools.com is not affiliated with Microsoft, nor claims direct affiliation.
The information on this page is provided for information purposes only.
DMCA.com Protection Status