An Easy Guide to Fixing Mingwm10.dll Error Code

As you know, every Windows Update is essential for every Windows operating system. They have to be regularly installed, especially since they include various security updates that are important to the system. However, there are times when Windows Update fails to execute properly and you get errors like the error code 0x80070BC9. When you encounter this particular Windows Update error, you will get the following error message on your screen:

“0x80070BC9 – ERROR_FAIL_REBOOT_REQUIRED. The requested operation failed. A system reboot is required to roll back changes made.”

This kind of Windows Update error is most likely caused by a newly installed problematic software, corrupted Windows Update files, or policies that restrict the behavior of the Windows Module Installer. The Windows Module Installer, also known as “WMIW” or “TiWorker.exe”, is the one that checks for new updates from the Windows server and installs them on your computer. This is why you need to make sure that you do not have any policies that control the start behavior of the Windows Module Installer since this service must not be hardened to any start value and should be managed by the operating system. To resolve the Windows Update error code 0x80070BC9, you can check out the options provided below.

Option 1 – Try checking the status of the Windows Modules Installer Worker Service

Since the Windows Update error code 0x80070BC9 has something to do with the Windows Module Installer Worker service, you need to check its status in the Service Manager. Refer to the following steps to do so.

• In the Cortana search box, type “services” and click on the Services icon to open the Services Manager. Alternatively, you can also tap the Win + R keys to launch the Run prompt and then type “MSC” in the field and hit Enter to open the Services Manager.
• After opening the Services Manager, look for the Windows Modules Installer Worker Service.
• Once you found it, check its status and make sure that its Startup type is set to Manual.
• Now click on the Start button and see if it fixes the Windows Update error.

Option 2 – Run the Windows Update Troubleshooter

You might want to run a built-in Windows Update troubleshooter to resolve the Windows Update error. It is one of the things you can check out as it is known to automatically resolve any Windows Update errors like error code 0x80072EE2. To run this troubleshooter, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 3 – Try contacting the IT administrator to modify the group policies

You could also try to contact the IT administrator to have the group policies modified. This option is applicable for company-managed systems. As mentioned, one of the possible causes of the Windows Update error 0x80072EE2 is the policies that control the start behavior of the Windows Module Installer. Thus, you need to have them removed so that the Windows Module Installer Worker service is managed by the operating system itself. And since there could be many policies, it is highly advised that you contact your company’s IT administrator to get the job done for you.

Option 4 – Try to install the Windows Updates in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the one that’s causing Windows Update error code 0x80070BC9. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Booting the Windows computer system includes loading it from the various boot devices such as drivers, network as well as USB drives when the computer is turned on. The instant the startup sequence is done loading the operating system the system hardware will be ready to perform some complex operations – in this process, the Boot Log in Windows 10 is a record that maintains the list of success or failure of many pieces of Windows 10 system during the booting process. In other words, the Boot Log is the one that keeps a record of all that has happened while loading from the computer storage system to the memory during the boot process. It is available for several devices like network, hardware devices, and the operating system which assist in detecting issues during the boot process and other issues with regards to troubleshooting. Through Boot Log, you’ll know which drivers were unloaded and loaded from the start of the system during the boot process. You have the option to either disable or enable this feature on your Windows 10 PC. Named as “ntbtlog.txt”, the log file lists all the successfully loaded processes and the unsuccessful ones during the boot process. It is saved to the drive C:Windowsntbtlog.txt. As mentioned, you can enable or disable this feature in two ways – the first one is by using the System Configuration or MSConfig while the second one is using the Command Prompt. In this post, we’ll show you how you can enable or disable Boot Log in Windows 10 either way.

Option 1 – Enable or Disable Boot Log using System Configuration

Enable Boot Log:

• Tap the Win + R keys to open the Run dialog box.
• Then type in “msconfig” and click OK to open System Configuration.
• After that, go to the boot tab and check the checkbox labeled “Boot Log” under the Boot options so that you can enable the Boot Log feature.
• Then click on OK to save the changes made.
• Next, click on the Restart button in the prompt window to get started with the Boot Log process.
• After restarting your PC, go to C:Windowsntbtlog.txt to open the boot log.

Note: As pointed out earlier, the log file contains a list of all the successfully loaded drivers and also the list of drivers that failed to load during the boot process and every time you restart the system, the boot log file will keep on updating and will eventually increase the list of entries. For you to locate the drivers and make your troubleshooting a lot easier, I advised disabling the boot log after troubleshooting. To disable the boot log using System Configuration, refer to the steps below. Disable Boot Log:

• Tap the Win + R keys to open the Run dialog box.
• Then type in “msconfig” and click OK to open System Configuration.
• After that, go to the boot tab and unmark or uncheck the checkbox labeled “Boot Log” under the Boot options so that you can disable the Boot Log feature.
• Then click on OK to save the changes made.

Option 2 – Enable or Disable Boot Log using Command Prompt

Enable Boot Log:

• Go to the Start Menu and then type in “command prompt” in the search bar.
• After that, right-click on the Command Prompt option and select the “Run as administrator” option.
• After opening Command Prompt, type in “bcdedit” and tap Enter.

Note: You have to find the Identifier of the current operating system first to enable the Boot log. You can find it under the Windows Boot Loader section in the “Description” field and in this case, it’s Windows 10. You can also find the operating system identifier under the Windows Boot Loader section next to the field name identifier.

• To check if the boot log entry is disabled or enabled, go check the “Bootlog” field under the Windows Boot Loader. And if it turns out that the “bootlog” entry is enabled, the entry will be “Yes”. Otherwise, the entry will be “No”.
• Next, type in the following command with the operating system identifier to enable the boot log.

bcdedit /set {identifier} bootlog Yes

Note: In the command given above, make sure that you replace the given system identifier with your computer’s system identifier. For instance: In this example, the identifier was replaced with the actual operating system identifier as current.

bcdedit /set {current} bootlog Yes

• Afterward, restart the system to start the Boot log process.
• After the restart, go to C:Windowsntbtlog.txt to open the boot log.

Note: Every time you restart your computer, the boot log file will keep on updating which will increase the size of the log eventually. So if you want seamless and easier troubleshooting, it is advised to disable the Boot log after you troubleshoot. To disable it using the Command Prompt, here’s what you have to do. Disable Boot Log:

• Go to the Start Menu and then type in “command prompt” in the search bar.
• After that, right-click on the Command Prompt option and select the “Run as administrator” option.
• Once the Command Prompt is opened, type in the following command and then tap Enter to disable the boot log feature.

bcdedit/ set {identifier} bootlog No

Note: In the command given above, you need to replace the given system identifier with your computer’s system identifier. For instance: In this example, the {identifier} was replaced with the actual operating system identifier as {current}.

bcdedit /set {current} bootlog No

• Now close the Command Prompt.

ActiveX Controls are plugins you may constantly come across when working with Internet Explorer. An illustration of these kinds of control is the MICROSOFT IE Flash Player. They frequently result into significant problems for the Computer, yet they're vital for IE to operate correctly. You shouldn't ever overlook that after you install Active Controls in your Personal Computer, you effectively provide them with access to other areas of your PC. The ActiveX Controls not only tracks your search routines, but in addition puts malicious software, which might possibly be hazardous to your Computer.

Solution

Error Causes

ActiveX Controls make your Internet Explorer work as required and are usually great and beneficial to your own Computer. Yet, they can function as a source of problems because of the following factors.

• You should stop installing  ActiveX Controls from Un Trustworthy Resources

In the event they are installed by you from un trustworthy resources new threats are likely introduced by ActiveX Controls to your PC. One of the more regular types of ActiveX Controls worth necessary for installation is Flash Player. Yet, never be in a hurry to install these Controls from resources that you don't trust.

• Limit The Number of ActiveX Controls You Install on your PC

Prevent installing java/oracle ActiveX controls, because of its weak security measures which could make your Personal Computer and any additional information there in, open to attacks. Limit to the variety of ActiveX Controls that you install on your PC as these could increase the vulnerability canvas on your computer.

Further Information and Manual Repair

You can manually fix any malfunction that springs up from ActiveX Controls. Yet, more than mending the harm, produce the setting that ensures you never have troubles from them to start with. Just how do you do that?

a) Stop installing or downloading ActiveX Controls from Un Trustworthy Sources

This has been mentioned above, but it's worth repeating because it's the most common reason behind ActiveX Controls malfunctions. You might anticipate that for this kind of obvious reason for ActiveX Controls malfunctions, PC consumers would be extra cautious, however that is never true.

b) Limit ActiveX Controls Softwares

You can restrict ActiveX controls from running automatically on your PC. To limit them, head to Tools in Internet Explorer, and choose Internet Options. Proceed to the Security tab, and select Customs level Browse completely down before you get to the area designated "ActiveX". Subsequently, mark "Prompt" under every choice that you encounter. But don't mark the choice indicated "Run ActiveX Controls and Plug-Ins", together with, "Script ActiveX Controls Marked Safe for Scripting". By performing the measures emphasized above, you happen to be in substance stating that, you will not permit any installation of ActiveX Controls, without express authorization by you. In this manner, you have better control over different forms of ActiveX Controls you permit to be installed, therefore reducing potential threats to your PC.

Error Code 0x80248014 - What is it?

Error Code 0x80248014 is an error that is particularly associated with the Windows 10 operating system. It generally appears during the Windows Update process and can interrupt the update installation, causing it to fail.

Common symptoms include:

• Inability to download, install, or run updates on the Windows 10 operating system
• The vague message that appears when the error occurs
• Inability to finalize purchases made from the Windows Store
• Inability to run a check to see if updates need to be installed

The resolutions available for Error Code 0x80248014 include the use of the command prompt and delving into the settings for Windows. While most users should be able to navigate the resolution methods on their own if you do not feel comfortable undertaking these steps on your own or if you aren’t able to resolve the error fully using these methods, get in touch with a qualified Windows repair technician who is familiar with issues in Windows updates.

Solution

Error Causes

There are several common culprits that can make Error Code 0x80248014 appear on your Windows device. The most common ones include problems with your connections, interference on the server, or problems in the settings for the Windows Store itself from which the updates are downloaded.

If you believe that your error relates most specifically to the Windows Store, you may want to jump directly to method two in order to attempt to resolve the issue.

Further Information and Manual Repair

There are a number of ways that you can try to resolve Error Code 0x80248014 on your Windows 10 operating system. The first will attempt to reset the issue using the command prompt, while the second attempts to address the issues that are associated directly with the Windows Store.

If you do not feel comfortable taking the steps below, be sure to get in touch with a qualified Windows repair technician to assist you.

Here are the top two methods to resolve Error Code 0x80248014 on the Windows 10 operating system:

Method One:  Attempt to Resolve the Error Using the Command Prompt

To use this method, employ the following steps in order:

• Step One: To begin, open up the Start menu and select the option for the Command Prompt, choosing to run it in Admin mode.
• Step Two: Put in the commands below, hitting the Enter key after each one:
  • net stop WuAuServ
  • %windir%
• Step Three: Open up the Windows folder on your local hard drive. Look for the folder labeled “SoftwareDistribution” and change the name to “SDold”.
• Step Four: Go back into the Command Prompt as an administrator and enter this command:  “net start WuAuServ”.
• Step Five: Attempt to run your check for Updates again.

You may want to reboot your computer after running the steps above to ensure that the changes that you’ve made are fully applied to your device.

Method Two:  Reset Your Windows Store Settings

In some cases, Error Code 0x80248014 can appear on a device when the settings for the Windows Store have been altered or cannot be successfully read by the machine in question. If you believe that this is the case on your machine, you can run a simple command to renew your Windows Store settings.

To attempt to reset your Windows Store settings, open up your search bar and type in the following phrase “wsreset.exe,” then hitting Enter. Running this command will reset your Windows Store settings to their defaults.

After you reset your Windows Store settings, it may be a good idea to reboot your computer to ensure that all changes have fully taken effect on your device. Once this has been done, you can open the Windows Store back up and try to download or install the programs that you were attempting to purchase when the error code occurred.

If you are still experiencing the effects on your Windows 10 operating system or if you have not been able to follow the steps above to completion, it may be time to get in touch with a qualified Windows repair technician to assist you with the error resolution process.

Method Three: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

Windows 11 comes with glass and transparency effects by default once it is installed. The transparency effect looks really good but if in any case, you do not like them, you can easily turn them off very easily

1. Open settings inside Windows 11
2. Inside settings click on Accessibility in the sidebar
3. Click on Visual Effects on far-right
4. Inside Visual effects, settings click on the switch beside Transparency effects to OFF

Windows will automatically save settings and apply changes right away. Just close your settings application and continue with work. You can always turn it back ON if you change your mind.

What is RTX

Nvidia GeForce RTX is a high-end professional visual computing platform created by Nvidia, primarily used for designing complex large-scale models in architecture and product design, scientific visualization, energy exploration, and film and video production. Nvidia RTX enables real-time ray tracing. Historically, ray tracing had been reserved for non-real-time applications (like CGI in visual effects for movies and in photorealistic renderings), with video games having to rely on direct lighting and precalculated indirect contribution for their rendering. RTX facilitates a new development in computer graphics of generating interactive images that react to lighting, shadows, and reflections. RTX runs on Nvidia Volta-, Turing- and Ampere-based GPUs, specifically utilizing the Tensor cores (and new RT cores on Turing and successors) on the architectures for ray-tracing acceleration.

Advantage in games

With incredible lighting and shadows, reflection, better smoke, and water effects, and more, RTX has managed to place awesome real-time effects on your desktop all that’s to Nvidia technology behind it. Of course, in order to harvest this kind of technology and features game itself needs to support and have RTX in it, you can not turn RTX in just any game, the game itself must have technology build in it. Therefore we are bringing you the list of all RTX games you can find currently on the market so you can enjoy at the moment best graphics a PC can offer

List of games supporting the technology

• Amid Evil
• The Ascent
• Battlefield V
• Call of Duty: Black Ops Cold War
• Call of Duty: Modern Warfare
• Control
• Cyberpunk 2077
• Deliver Us the Moon
• Doom Eternal
• Dirt 5
• Fortnite
• Ghostrunner
• Justice Online
• Weibo
• JX3
• Lego Builder’s Journey
• Mechwarrior 5: Mercenaries
• The Medium
• Metro Exodus (and The Two Colonels DLC)
• Minecraft
• Moonlight Blade
• Mortal Shell
• Observer: System Redux
• Pumpkin Jack
• Quake II RTX
• Ring of Elysium
• Shadow of the Tomb Raider
• Stay in the Light
• Watch Dogs: Legion
• Wolfenstein: Youngblood
• World of Warcraft: Shadowlands
• Xuan-Yuan Sword VII

Upcoming games that will support RTX

• Atomic Heart
• Boundary
• Bright Memory: Infinite
• Convallaria
• Dying Light 2
• F.I.S.T.: Forged in Shadow Torch
• Five Nights at Freddy’s: Security Breach
• Grimmstar
• Maneater
• Project X
• Sword and Fairy 7
• Synced: Off Planet
• Vampire: The Masquerade — Bloodlines 2
• The Witcher 3: Complete Edition

FLoC is Google’s alternative to third-party cookies and is based on machine learning. This will allow the browser, any browser, to anonymously study how users are browsing and then group them into ‘cohorts’. Following this, you will be served ads based on your cohort and not on your individual data. So, you are still going to be targeted with ads but in a more anonymous manner. Google claims that this will improve user privacy since this “federated learning” happens on the user’s device and artificial intelligence-based learning involves sharing lesser users than what happens with third-party cookies. If something like this gets widely adopted by ad companies and services, it should “protect users” from tracking methods that are more intrusive than third-party cookies, like browser fingerprinting.

Who is against it?

Privacy-focused browsers DuckDuckGo, Brave, and Vivaldi have all warned users against FLoC and have said that they are going to block it on their end. Brave says that Google FLoC has a design that does not respect the customer’s privacy and consent. It has been designed to provide browsing behavior and interest data with any website that users may interact with, and this process does not involve fully informed consent. Vivaldi, another popular Chromium-based web browser, has also made its stance clear regarding the status of FLoC. The company said in a Reddit thread that the FLoC experiment does not work in Vivaldi. It happens because for FLoC to work, some features need to be enabled under the hood, but Vivaldi does not provide those options. The company also added that it plans to stop the entire FLoC component from being a part of the browser, regardless of how Google may implement it. Considering that Brave and Vivaldi have been privacy-focused browsers since their beginnings, the decision to stay away from FLoC is not surprising.

Error Code 80070490 - What is it?

This error 80070490 code may occur when you try to update your PC either through the Microsoft Update website or with a Windows update. The error message is displayed in the following format:

Error 80070490 (Element not found)

Solution

Error Causes

Error Code 80070490 is triggered because of a couple of reasons. It indicates the file CBS Manifest that is needed to install Windows update is corrupt or damaged. CBS (Component Based Servicing) Manifest is the file that is used to help your computer recognize various components inside your PC. Another reason for error occurrence is registry corruption. If the registry that stores all the information and activities performed is not cleaned frequently, the obsolete files saved in the registry like the junk files, bad entries and cookies eventually accumulate and corrupt it thereby generating such error codes.

Further Information and Manual Repair

Here are some effective and proven methods that you can try by yourself to resolve error code 80070490 on your PC.

Method 1 - Use the System Update Readiness Tool

Download the System Update Readiness Tool from the Windows website and run it on your PC. This tool is designed to detect and scan for abnormalities and inconsistencies that could be preventing and causing problems during the system update. Once you have downloaded and scanned your PC, try to install the updates again. If the error still persists, try other methods illustrated below.

Method 2 - Repair Windows

Here are the steps that you need to follow to repair Windows:

• First, close all programs and then reboot your PC. Insert the Windows DVD into the computer’s disk drive and wait for the setup to begin.
• If for any reason, the setup doesn’t start automatically, then don’t worry simply click start, then type Drive: setup.exe in the search box. Please note, in the drive insert the letter of your computer’s DVD drive for example D:setup.exe.
• Now in the programs list, click setup.exe  And then click install now.
• After that click ‘go online to obtain the latest updates for installation’, if you are asked for the Windows Product Key, then simply type it to proceed.
• In the ‘Which kind of Installation do you want?’ option, click Upgrade.

When the Windows installation is complete, restart your PC and then run Windows update.

Method 3 - Clean the Registry

If the cause of error code 80070490 on your PC is related to registry corruption, then it is advisable to download Restoro. This is an advanced and easy-to-use PC Repair Tool embedded with a registry cleaner. The registry cleaner scans your entire PC, removes all obsolete and unnecessary files corrupting the registry, and cleans it right away. Click here to download Restoro to repair error code 80070490

What is SYNTP.SYS file? it is a system file created by Synaptics Touchpad drivers that are responsible for all the gestures and tracking users’ touch on the Touchpad. However, what happens when this driver fails? Well, it’s either that your touchpad will partially stop working or it will completely stop working at all. And in such cases, you will encounter the SYNTP.SYS Blue Screen error along with any of the following error codes:

• IRQL_NOT_LESS_EQUAL
• KMODE_EXCEPTION_NOT_HANDLED
• INVALID_PROCESS_ATTACH_ATTEMPT

To resolve the problem, use the instructions given below as a reference.

Option 1 – Run the Memory Diagnostic Tool to check for Memory leaks

• Tap the Win + R keys to open Run and type exe and hit Enter to open the Windows Memory Diagnostic Tool.
• After that, it will give two options such as:
  • Restart now and check for problems (Recommended)
  • Check for problems the next time I start my computer
• Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.

Note: After you select the option, your PC will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.

Option 2 – Try reinstalling the Synaptics Driver

You might want to reinstall the Synaptics driver to resolve the SYNTP.SYS Blue Screen error.

• Tap the Win + R keys to open the Run dialog box.
• After that, type “appwiz.cpl” in the field and hit Enter to open the Programs and Features section in the Control Panel.
• Next, you have to look for the “Synatics Point Device driver” and right-click on it, and then click on Uninstall to remove it from your computer.
• Restart your PC and then check for updates under the Windows Update section.
• After that, it will find the latest available and stable Synaptics driver and then install it.
• Then click the “Check or Updates” under the Windows update section and it will automatically look for the latest available Synaptic driver and install it for you.
• Now restart your PC and for the changes to take effect.

Option 3 – Try to run a System File Checker scan

You can also try to run a System File Checker or SFC scan in order to scan your computer for corrupted files that might be the cause behind the Error 0x80000003. Once it finds any corrupted system files, it will automatically fix them. To run System File Checker, here’s what you have to do:

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Restart your computer after the scan is completed.

Option 4 – Perform a System Restore

Performing System Restore might help you in fixing the SYNTP.SYS Blue Screen error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 5 – Try to run the CHKDSK utility

Running the CHKDSK utility might also help you resolve the SYNTP.SYS errors. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

• Wait for the process to be completed and then restart your computer.

Option 6 – Use the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like SYNTP.SYS Blue Screen error. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Blizzard is one of the most beloved game company which brought some of the most and greatest titles in PC gaming. Blizzard has released its own launcher in which you can launch games, sadly sometimes launcher does not want to work and fails to connect. If this happens to you be sure to:

1. Reset your network devices to make sure your router hasn't become flooded with data.

   Power cycling your modem and router allows them to reset and re-establish a connection to your ISP. Follow these steps to completely power cycle the devices in your network connection:Note: If your modem has a battery backup, you will need to take the battery out or use the reset button on the modem.

   1. Shut down all computers connected to the modem/router.
   2. Power down and unplug the modem and the router if you're using one.
   3. Allow to sit for 60 seconds unplugged.
   4. Plug in and turn on the modem and router, and allow them to completely boot up until the front panel connection lights on the modem show a steady connection.
   5. Start the computer and allow it to completely boot up.

2. If you're using a wireless connection, optimize your internet connection to rule out a connection issue.

   If you're experiencing issues with your low-speed or wireless internet connection, follow the steps below to troubleshoot the problem.

   1. Try plugging your computer directly into your modem.
   2. Shut down other programs that access the internet, such as other games or download programs.
   3. Satellite, mobile phone, and WiMax internet connections are not stable connections and may cause further connection issues when playing Blizzard games. If possible, consider switching to a more stable connection.

3. Update your drivers and operating system to resolve any compatibility issues.

   Out-of-date drivers and operating systems can cause a variety of issues and are one of the first things to check when a game is having problems. The instructions below will help you check and update your drivers.

   • Even new computers can have out-of-date drivers and operating systems because updates are released routinely.
   • Some games and programs might run fine on a system with old drivers, but outdated drivers can still create technical issues with specific games or programs.
   • Check our supported video cards articles to make sure your hardware is compatible:
     • World of Warcraft
     • Hearthstone
     • StarCraft II
     • Diablo III
     • Heroes of the Storm
     • Overwatch

   Refer to the steps below to update drivers and software for your operating system.

4. Release and renew your IP and flush your DNS to resolve any network conflicts.

   1. While on the desktop, press Windows Key and type CMD.
   2. Right-click Command Prompt and select Run as administrator.
   3. Type ipconfig /release in the command prompt.
   4. Wait a few seconds for a reply that the IP address has been released.
   5. Type ipconfig /renew in the command prompt.
   6. Wait a few seconds for a reply that the IP address has been re-established.
   7. Type ipconfig /flushdns in the command prompt.
   8. Close the command prompt and attempt to make a connection.

5. Close all other applications to resolve software conflicts and free up resources.

   Before trying the steps below, close unnecessary programs and restart your computer. Identify Problematic Startup Items

   1. Press Ctrl+Shift+Esc to open the Task Manager.
   2. Click More Details.
   3. Select the Startup tab.
   4. Right-click on each item and select Disable.
   5. Restart the computer.

   If this resolves the issue, enable the startup application one at a time to determine which one is causing the problem. You will need to restart between each application you enable. Note: To re-enable startup applications, follow steps 1-4 and select Enable.

6. Delete the Battle.net Tools folder to automatically rebuild outdated or corrupt files.

   1. Close Blizzard processes.
      1. Press Ctrl + Shift + Esc to bring up the Task Manager.
      2. Click the Processes tab.
      3. Select all Agent, Blizzard Battle.net desktop app, and game processes, and click End Process.
   2. Navigate to the folder containing the Battle.net directory:
      1. Press Windows Key + R to open the Run dialogue.
      2. Type C:\ProgramData\ into the Open field and press Enter.
   3. Delete the Battle.net folder.
   4. Run Battle.net and update the game to see if the issue persists.

   If the error persists after you try these steps, another program may be causing the problem. Restart your computer and delete the Battle.net folder one more time.

   Note: The above steps may cause the Blizzard Battle.net desktop app to forget game install locations. If your games can’t be found, you will see Install on the Blizzard Battle.net desktop app game tab instead of Play. To find your installation, click Locate this game or run the game launcher.