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Bttray.exe Application – What is it?

Bttray.exe is basically a Bluetooth Tray Application. Bluetooth Tray Application is developed by WIDCOMM. It provides a system tray icon that allows users to see the status of their Bluetooth connections at a glance. It allows you to easily access the configuration and settings for the Bluetooth products enabling you to change the configuration of the Bluetooth devices. The bttray.exe application error may pop up on your computer screen due to some issue with the Bluetooth software. The process fails to initialize and therefore stops working. Bttray.exe application error code is  displayed in the following format:

• “BTTray.exe can’t initialize (0xc0150004).”
• “BTTray.exe – System Error”

Though this is not a fatal or critical computer error it is advisable to resolve it otherwise it will hamper your access to Bluetooth software and cause you a great deal of inconvenience.

Solution

Error Causes

Bttray.exe application error code may be triggered due to one of the reasons stated below:

• Bttray.exe application is damaged
• Bttray.exe is accidentally removed from your PC
• The Bluetooth software or driver becomes problematic.
• Some modules that run by the process are corrupt
• Malware infection
• Invalid registry entries

Further Information and Manual Repair

If you experience a bttray.exe application error code on your system, it is recommended to fix it right away. To resolve this error you don’t have to be a computer programmer or a technical whiz or have to hire a professional and spend hundreds of dollars in repair. It is easy to fix, simply follow the manual methods given below:

Method 1- Reinstall Bluetooth Software

If the Bluetooth Software is damaged or outdated, the bttray.exe will also not work. If this is the cause of the error code, then simply reinstall Bluetooth software on your system. To do this, first, uninstall the current software and then download the latest version of the Bluetooth Software on your PC. To uninstall click start, go to the control panel, and then programs. Now select Bluetooth software and click uninstall to remove it. After that, install the latest version and update it. To activate changes

Method 2: Scan for Malware

Sometimes the bttray.exe application error code may pop up due to malware and viral infection. To fix it, download a powerful antivirus. Scan and remove malware to resolve.

Method 3: Clean Registry

The registry basically saves all the activities being performed on the PC including junk and obsolete files. If the registry is not clean frequently, unnecessary files like cookies, junk files, temporary files, and internet history can take up a lot of space and cause the registry to damage. Due to this error code like the bttray.exe application can also pop up. To resolve, clean the registry. You can do it manually but that may be difficult and time-consuming if you are not a computer programmer. However, a good alternative would be to download Restoro. This is a user-friendly and next-generation PC Fixer deployed with multiple utilities like a registry cleaner and an antivirus. Simply run it to remove viruses and clean the registry. Click here to download Restoro and resolve the bttray.exe application error now!

A few days ago we celebrated fixing of months-long PrintNightmare vulnerability by Microsoft, sadly a new bug and issue have been found. Firstly discovered Microsoft stated:

A remote code execution vulnerability exists when the Windows Print Spooler service improperly performs privileged file operations. An attacker who successfully exploited this vulnerability could run arbitrary code with SYSTEM privileges. An attacker could then install programs; view, change, or delete data; or create new accounts with full user rights.

A few days ago, Microsoft officially released a patch that was supposed to finally fix it. As you might recall this vulnerability was present for quite some time, Microsoft's solution after a long struggle was to elevate certain privileges to administrator account only and remove user accounts from managing printers. It complicated things a little bit but it was stated payoff was worth it. The new issue now is that on a system that already had accounts created and set, old accounts still can hijack the system, patch issues address only accounts that are created after the fix is administrated, old ones can still do whatever they want. Once again of course Microsoft has stated that until it is again resolved you should again disable the Print Spooler service as a temporary workaround.

If you’ve been using your Windows 10 PC for a long time now, you might have come across a couple of issues – from minimal ones to critical ones like the Blue Screen of Death or BSOD stop errors. One of these BSOD errors you can encounter is the DRIVER_IRQL_NOT_LESS_OR_EQUAL Blue Screen error. This particular BSOD error is caused by iaStorA.sys, iaisp64 sys, Netwtw04.sys, nvlddmkm.sys, ndis.sys, wrUrlFlt.sys, and other driver files on Windows 10. This error indicates that a kernel-mode driver tried to access pageable memory at a process IRQL that was too high. When you encounter this error, just like a typical BSOD error, your computer will abruptly stop and you will see a blue screen with an error message saying:

“Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you. (100% complete) If you’d like to know more, you can search online later for this error: DRIVER_IRQL_NOT_LESS_OR_EQUAL (wrUrlFlt.sys)”

The iaStorA.sys file is a software component that’s related to the Intel Rapid Storage Technology by Intel. It is a software solution supported by Intel Smart Response Technology which allows the PC to communicate with the hardware as well as externally connected devices. The Intel Rapid Storage Technology enables the Peripheral Component Interconnect Express or PCIe storage support, serial ATA RAID or Redundant Array of Independent Disks 0, 1, 5, and 10 support, and the PUIS or power-up in standby is also supported. To resolve this kind of BSOD error, you have to update, roll back or fresh-install the problematic driver. Refer to the options laid out below for detailed instructions.

Option 1 – Try removing the Intel Rapid Storage Technology or IRST drivers

The first thing you can try is to fix the Wi-Fi driver or the Ethernet driver on your computer to resolve the BSOD error. Take note that this option works not only on Windows 10 but also other Windows versions.

• Tap the Win + R keys on your keyboard to open the Run dialog box.
• After that, type “devmgmt.msc” in the field and hit Enter or click OK to open the Device Manager.
• After opening the Device Manager, click on the “IDE ATA/ATAPI Controller” entry and expand it.
• Next, right-click on all the driver entries that are appropriately labeled, and then click on Uninstall device.
• Now restart your PC and check if the problem’s fixed or not. If not, proceed to the next given option below.

Option 2 – Try updating the Intel Rapid Storage Technology or IRST drivers

If you’ve already tried uninstalling the IRST driver but you’re still getting the DRIVER IRQL NOT LESS OR EQUAL Blue Screen error when you use your Windows 10 PC, then this means that the drivers might be corrupted or not compatible with the operating system version that you are using right now. So to fix the problem, you have to update your drivers. To do that, follow the steps below.

• The first thing you need to do is to go to your OEM’s website.
• Once you’re already on the OEM’s website, go to the Drivers section and get the latest version for your device and then try to overwrite it.

Alternatively, you can also update the drivers via the Device Manager:

• Tap the Win + R keys on your keyboard to open the Run dialog box.
• After that, type “devmgmt.msc” in the field and hit Enter or click OK to open the Device Manager.
• After opening the Device Manager, click on the “IDE ATA/ATAPI Controller” entry and expand it.
• Next, right-click on all the driver entries that are appropriately labeled, and then click the Update driver option.
• Now restart your PC and check if the BSOD error is fixed or not.

Option 3 – Try using the System File Checker via Command Prompt

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be causing the DRIVER IRQL NOT LESS OR EQUAL Blue Screen error. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

What is Mapi32.dll Outlook Error?

Mapi32.dll is a Windows Messaging Application Programming Interface that enables Windows to perform various email functions and launch messaging programs like Microsoft Outlook and Microsoft Office. The inability of the interface to execute email functions properly results in the Mapi32.dll Outlook Error. This error occurs mostly when you are attempting to upgrade the operating system to a new version.

Solution

Error Causes

The common causes of the Mapi32.dll Outlook Error during the OS upgrade are:

• Damaged or Corrupt Outlook user profile
• The software is overwritten by some other program
• Outlook PST file corruption

The Mapi32.dll Outlook Error message is displayed in either of the following forms:

• Mapi32.dll is missing
• Cannot start Microsoft Office Outlook. Mapi32.dll is corrupt or the wrong version.
• Mapi32.dll was not found
• Mail is not installed

Further Information and Manual Repair

So, what if you experience this issue and how do you fix it? Well, first there is no need to panic as Microsoft has recognized this issue and provided adequate solutions to fix this problem in no time. However, to ensure the Mapi32.dll Outlook error is a quick fix, you must first understand the cause of the issue and the message displayed on the screen.

1. Let’s say the errors occur because your Outlook profile is corrupt. In this scenario, the best solution is to create a new Outlook profile. Regardless of whether you have Windows Vista or XP, to create your new Outlook profile, first, you will have to click on the Control Panel, then User Account, and then Mail. Once you click on the Mail tab, the mail set up dialog box will open. In this dialog box there will be a ‘Show Profiles’ tab, click and then click the Add tab that appears next. Now type the name for your new Outlook profile and then click ‘OK’. After that, add an email account to go with the profile.
2. If Mapi32.dll is missing or corrupt, you will have to run ‘Fixmapi.exe’ to resolve the problem. It is located in the System32 folder inside the Windows directory in Windows Explorer.

• Therefore, first start Windows Explorer and then locate the following folder on your computer: C: /Program Files/Common Files/System/Msmapi1033
• Now find Fixmapi.exe and double click it
• After that locate the Mapi32.dll file and rename it to MSmapi32.old and press enter.
• Restart your computer when finished.

A word of advice for computer users is to scan for viruses with an antivirus program or a registry cleaner regularly to prevent the Mapi32.dll Outlook error from occurring in the first place. Viruses often latch onto .dll files and corrupt them. It’s always best to have a forward-looking approach.

What exactly is no audio device malfunction?

No audio device error is among the malfunctions that many Computer consumers run into. No sound or audio can be heard from the computer when the error occurs.

Solution

Error Causes

There are numerous elements that may be the basis of this malfunction. Corrupted or broken sound card drivers, incorrect Device Manager Options for example, or even incorrect BIOS configurations.

Further Information and Manual Repair

How could you recover the standard production of audio by your personal computer and solve this malfunction? Like a number of additional malfunctions, the method of the repair depends on its trigger. To properly solve this dilemma, you are required to run through an evaluation of the pc system so that you can pinpoint the cause. This is because there are numerous variables, which alone, or concurrently may trigger this dilemma. These measures will allow you to work out the no sound device error in your personal computer programs, identify the trigger and fix it. Follow the directions in step 1 if your computer has an onboard audio device installed in it and assess the BIOS settings. You can jump step 1 and move to step two if you utilize a separate sound card.

STEP #1 - Assess the BIOS options.

No sound device error can be caused by incorrect BIOS configurations in your Personal Computer. By fixing these settings if they are the cause of the malfunction, you can easily solve it. Make Sure you restart the pc and immediately access the BIOS options. By locating the Sound card, which is usually known as the AC97 Audio, you should subsequently open the Integrated Peripherals. As soon as you locate it, set it to Allow or Auto. Finally, you should access the On-Board Audio AC97 Control and set it to Allow or Auto as well. If it doesn't solve the situation, proceed to Step Two.

STEP #2 - Analyze the Device Manager

No sound device malfunction can be additionally caused by malfunctions with the Device Manager. To solve this issue, go to My Computer, right-click it, select properties, click on the Hardware tab, then click on Device Manager. At this windowpane, analyze the movie, audio, and game controllers. If you learn that there is a cross on any of the sub things, right-click it subsequently and set it to Enable. The sound card driver may have not been correctly installed or may be damaged if there is Exclamatory Mark or Question Mark on the device manager menu. This does not mean that the sound card driver is ok. It may have malfunctioned even though you do not locate anything unusual. This is because the Device Manager doesn't always recognize errors in audio hardware. After this, you can proceed to step 3.

STEP #3 - Upgrade or reinstall the Sound Card Driver.

About 80% of "no sound system discovered/installed" malfunctions come from broken and/ or out-of-date card drivers. The sound card will not be detected by the Windows Operating System, when the audio card driver is corrupted, damaged, or out-of-date and therefore no sound will be produced by your computer. If this is the cause of the no sound device malfunction, you should reinstall the Audio Card Driver on your computer. Still, you can utilize driver upgrade applications on the web that will help you upgrade out-of-date drivers.

What is WidgiToolbar?

The WidgiToolbar is an unscrupulous application designed to advertise other applications as a part of a bundle, steal financial information and penetrate the security of a computer system, making it open to other threats. In most cases, WidgiToolbar claims to center its installs on toolbars but that’s not always the case. Technical details about WidgiToolbar Malware include:

Digital Publisher: GreenTree Applications srl Product Version: YTD Video Downloader 4.8.9.7 Original File Name: YTDStub.exe Entry Point:  0x0000323C

Assessment of WidgiToolbar

Created by GreenTree Applications/ Spigot Inc., the WidgiToolbar is a list of nested toolbars. This application was in fact a bundle, installing several other applications upon installation. For this installation, WidgiToolbar installed only the YouTube Downloader toolbar and several other applications. Thereafter, the application appeared pretty harmless but is intended on distributing advertisements over the user’s computer, often without the user’s discretion. It’s all in the ads. Additionally, based on evaluations made by Security Analysts, the WidgiToolbar application is used for extracting personal and financial information from a user’s computer system. Financial information encapsulates banking and credit card details. Your passwords and other highly confidential information might be detected by the WidgiToolbar application if care is not taken. Overall, the WidgiToolbar installs and collects information from your computer system without your knowledge and permission. Furthermore, WidgiToolbar leaves a computer system vulnerable and susceptible to other threats and malware. The application is known for opening a portal or door into your computer system. This implies that other software can be installed on your computer via this avenue, once again without your knowledge. Responsible for wreaking havoc on your computer, it’s then pertinent that you remove it altogether. Manually removing the WidgiToolbar is not an option. Why? A manual removal procedure will not be able to remove the software in its entirety. An automated tool is the best option. Like all other programs offered as a bundle, several other programs were installed. These include:

1. MS Build
2. Reference Assemblies
3. PRO PC Cleaner

Soon after the installation of WidgiToolbar was completed, there were a total of four (4) new applications installed on the computer. These were all found in the computer's Local Drive. After WidgiToolbar was installed, the application attempted to change the default search provider to search.yahoo.com. This was a clear indication that this was a promotion to get more Internet users to use the Yahoo search engine.

Why Use Spyhunter to Remove WidgiToolbar?

As a result of its nature, the WidgiToolbar is difficult to remove. You might be able to remove other programs that were manually installed within the bundle, but to remove WidgiToolbar completely; an automated tool is a necessity. This is to ensure that specific registry keys installed by WidgiToolbar are found and removed. To completely remove WidgiToolbar from your computer, click here to download and install Spyhunter. After a scan was done with Spyhunter, there were 330 threats detected. Spyhunter was able to remove all 330 threats with ease and success.

The Windows 10 Telemetry and Data Collection features are auto-enabled and they collect all sorts of user activity and sends it to Microsoft. Microsoft says that the data collected only enhances the overall user experience and Windows functionality better but the number of data breaches happening across the globe has forced users to be extra cautious about their data privacy. So naturally, from stronger passwords and other services management, it is only logical to turn off Windows data gathering. To do so:

• Press ⊞ WINDOWS + R to open the run dialog.
• In the Run dialog type: taskschd.msc
• Press CTRL + SHIFT + ENTER key combo to open Task Scheduler in admin mode.
• On the left pane, navigate to the: Task Scheduler Library > Microsoft > Windows > Customer Experience Improvement Program
• At the location, on the middle pane, right-click on the task named Consolidator and select Disable from the context menu...
• Repeat the process with all other tasks listed in the middle pane.
• Exit Task Scheduler.

If, while using your computer, you encounter the ACPI.sys Blue Screen error, read on as this post will guide you in fixing the problem. The ACPI.sys file is a Windows operating system file that is related to the MSDN 2939. ACPI.sys, the Windows ACPI driver, is an inbox component of the Windows operating system. It is the one that supports the power management as well as the Plug and Play or PnP device enumeration. And so if this file ends up getting corrupted, it is known to cause a Blue Screen error. Another possible cause for the ACPI.sys Blue Screen error includes RAM issues, incompatible firmware, hard disk issues, corrupted drivers or malware infection, and so on. Here are some Blue Screen errors that can be triggered by the ACPI.sys file:

• KMODE EXCEPTION NOT HANDLED
• PAGE FAULT IN A NONPAGED AREA
• SYSTEM THREAD EXCEPTION NOT HANDLED
• IRQL NOT LESS OR EQUAL
• KERNEL DATA INPAGE
• SYSTEM SERVICE EXCEPTION

To fix the Blue Screen error associated with the ACPI.sys file, refer to the instructions provided below.

Option 1 – Try to recreate the ACPI.sys file

If the first option didn’t work, the next thing you can do is to recreate the ACPI.sys file. Every time your Windows 10 PC boots up, it looks for all the system drivers in place and if it is unable to find them, it tries to create them. This is why if you remove your corrupt driver file, chances are, you might get a fixed file recreated just for you. How? Refer to the steps below.

• Boot your Windows 10 PC in Safe Mode.
• Then open File Explorer and navigate to this location: C:/Windows/System32/drivers
• From there, look for the file named ACPI.sys and rename it to ACPI.old.

Note: As you can see, the file’s extension has changed from .sys to .old.

• Now restart your computer and check if the ACPI.sys Blue Screen error is now fixed.

Option 2 – Try to update or rollback the ACPI Driver

The first thing you can try to fix the Storport.sys Blue Screen error is to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

• Tap the Win + X keys to open the Win X menu and from there, select the Device Manager.
• After opening the Device Manager, look for the ACPI.sys driver and right-click on it, and then select Properties.
• Next, go to the Driver section. Note that the rollback option would only be available if you’ve recently updated the ACPI.sys driver. So if you can’t see it then click on the Update Driver button.
• After that, Windows will automatically check for the problems that could be related to the Blue Screen error.
• Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can also directly download the relevant drivers of your computer from the manufacturers’ website. So if you have an SSD, the issue might be due to an old storage driver. On the other hand, if updating the ACPI driver, didn’t work, you can also try to copy the ACPI.sys system driver file from the System32 folder of another computer that’s functioning properly and runs the same Windows OS version. Afterward, place it on your problematic computer and check if it fixes the BSOD error or not.

Option 3 – Run System File Checker or SFC scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.

• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

 Reboot your PC.

Option 4 – Run the Blue Screen Troubleshooter

Troubleshooting Blue Screen of Death errors wouldn’t be complete without the Blue Screen troubleshooter. As you know, it is a built-in tool in Windows 10 that helps users in fixing BSOD errors like ACPI.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

• Tap the Win + I keys to open the Settings panel.
• Then go to Update & Security > Troubleshoot.
• From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 5 – Run System Restore

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

The speed at which the CPU runs varies depending on any Windows laptop or desktop. And in case you don’t know, the CPU does not run at full speed all the time as it depends on how the operating system distributes the load so it works accordingly. However, there are instances when it runs at full speed especially if your Windows 10 computer is on a heavy workload. But if you find that even when your computer is already on a heavy workload and the CPU is still not running at full speed, then you need to look into this situation. To verify that your CPU’s speed, you can use any CPU stress test tool. This kind of issue is common on laptops compared to desktop computers since laptop runs on battery. The Intel Processor on laptops uses the Speed Stepping Technology which means that when you are doing some small tasks on your laptop, the processor’s speed is reduced. On the other hand, if this happens when you are using a heavy application, it can be due to a low charge on the laptop’s battery. Thus, Windows will try its best to keep the computer running for as long as possible by reducing the CPU speed or processor. But there are times when you are ready to sacrifice battery to make sure that the work gets done on time. To achieve that, here are some options you can check out.

Option 1 – Try setting the processor state to the maximum in Power Options

• Type “control” in the search box to view the classic Control Panel as well as the popular options.
• Next, click on Power Options > Change plan settings > Change advanced power settings.
• Then navigate to Processor power management > Maximum processor state.
• Now select 100% when it is on Battery and Plugged in.
• After that, expand the System cooling policy option and make sure to set it as Active to make sure that the battery won’t overheat.
• Finally, apply the changes made to all the profiles of the power management and restart your computer. This will ensure that your CPU will run at maximum power at all times.

Option 2 – Try to update or disable the Intel Power Management driver

The next option you can try is to update or disable the Intel Power Management driver. The Intel-powered computers have dedicated software that controls CPU speed and Fan speed when it needs to save battery. You can try disabling it temporarily and check if there are any changes with the CPU fan speed.

• First, restart your computer by holding the Shift key to boot your computer into Troubleshooting or Advanced mode.
• Next, go to Troubleshoot > Advanced Options > Command Prompt.
• Then change the directory to C:/Windows/System32/driver and then rename the file named “Intelppm” by entering the “ren intelppm.sys intelppm.sys.bak”.
• Now restart your computer.

Note: If you were not able to find the drivers in C:/Windows/System32/driver, check if they are available under C:/Drivers/IntelPPM. After that, the CPU speed should change now with the Intel driver missing from the system. And in case you want to enable it, simply follow the same steps given above and rename the file again.

Option 3 – Try disabling the IPPM using the Command Line or Registry Editor

• Command Prompt:
  • Tap the Win + R keys to open the Run dialog box and type “cmd” and tap Enter to open Command Prompt.
  • Next, type this command and hit Enter: sc config intelppm start= disabled
  • The “sc config” command you entered modifies the value of a service’s entries in the registry as well as in the Service Control Manager database.
• Registry Editor:
  • Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and hit Enter to open the Registry Editor.
  • Next, navigate to HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesintelppm.
  • From there, double click on the intelppm and change the Start key value to
  • Now close the Registry Editor and reboot your computer.

Note: The steps given will make sure that the CPU will run at maximum power at all times.

DirectX function GetDeviceRemovedReason error is a DirectX error that comes up during playing games on Windows 11 operating system. Usually, the error occurs in gaming systems powered by AMD and very rarely if any times at all on Nvidia or intel platforms. If you are one of the gamers affected by this error, fear not because we have a solution for you. Follow provided fix guide in order to correct this error and get back to gaming asap.

1. Update drivers

The first thing of course is to update your graphic card driver, you can do this with your graphic cards panel software or directly in Windows itself but the best practice and one that I would recommend is to go to your graphic card manufacturer’s website and download the latest driver there, and then install it inside Windows 11.

2. Change power mode

Changing power mode inside Windows 11 can solve this issue since sometimes Windows power manager if it is set to anything except best performance can interfere with the proper functioning of the graphic adapter, and because of this error. To change the power setting do the following:

1. Press ⊞ WINDOWS + I to open settings
2. Click on the System tab
3. Select power & battery on the right part
4. Click on the menu beside power mode
5. Select the best performance

3. Run SFC scan

Corrupted system files can also cause this error and if previous steps have not resolved it we will use Windows built-in tool SFC scan to find and repair all bad files in windows.

1. Press ⊞ WINDOWS + S to open the search menu
2. Type in Windows terminal and run it as administrator
3. If prompted click on YES on UAC
4. Press CTRL + SHIFT + 2 to run command prompt
5. Type in sfc /scannow and press ENTER
6. Wait for the whole process to finish and then reboot your system

4. Reinstall the problematic game

Sometimes game files can get corrupt and maybe even overwritten, try with game reinstallation if the problem still persists.