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Cortana is Not Connecting to the Internet

Recently, a number of Windows 10 users reported that they were not able to use Cortana properly because it wasn’t able to connect to the internet. According to these users, Cortana won’t connect to the internet even when their internet connection is stable. According to security experts, this issue is confirmed to occur only with Microsoft accounts.

This problem might have something to do with a proxy server that interferes with Cortana. There were reports that this issue was caused by a proxy that was filtering the network connection which also happens to interfere with Cortana’s ability to adapt search results and queries based on the user’s location. It could also be caused by some glitch in the home network or your Microsoft account information is inconsistent or your Microsoft account has to be verified.

Here are some suggestions that could help fix the connection issue in Cortana, just start with the first one and work your way down until you encounter an option that fixes the problem.

Option 1 – Restart or reset your modem or router

The first thing you can try is restarting or resetting your modem or router. All you have to do is unplug the power cable of the modem and then plug it back in after a few seconds. You could also use the reset button of the modem at the back if it is one. But before you press the reset button, keep in mind that it will erase all the connection credentials and it will be set back to its default settings. After rebooting the network, you can restart your computer to force your modem or router to reassign an IP address to your computer.

Option 2 – Restart Cortana

Restarting Cortana can help you resolve the issue.

  • To restart Cortana, open the Task Manager, right-click on Cortana and select the “End process” option.
  • Then go to the File tab and select “Run new task”.
  • After that, type in “cortana.exe” and press Enter to restart the process.

Option 3 – Try to remove Proxy

Removing the Proxy might also help you in fixing the connection issue in Cortana. Here’s how you can do it:

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it.

Option 4 – Open another app that uses a Microsoft account

This might seem like an odd fix, however, a couple of users tried doing this and it worked for them as it allowed Cortana to connect to the internet again. In this option, you just have to launch another app that uses your Microsoft account information in the same way as Cortana, for instance, the Store app. Once you open the app, a prompt should appear along with a dialog box that allows you to update your Microsoft account with the information required. After that, restart your computer and check if Cortana is now able to connect to the internet or not.

Option 5 – Verify your Microsoft account

In some cases, Cortana might not be able to connect to the internet because your Microsoft account is no longer verified. This usually happens when you use a two-step authentication system with your Microsoft account. To verify it, just open Settings and click on Accounts. After that, check if you have a Verify hyperlink under your Microsoft account or not then click on Verify. Afterward, follow the next on-screen prompts to verify your Microsoft account. Once your account is verified, restart your computer.

Option 6 – Reset Cortana settings

  • Open Cortana and go to the Settings section where you’ll see the “Turning off Cortana clears what Cortana knows on this device, but won’t delete anything from the Notebook. After Cortana is off, you can decide what you’d like to do with anything still stored in the cloud” option. Turn this option off.
  • Restart your PC.
  • After your computer boots, launch Cortana again and check.

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A Look at the Best AntiMalware Program

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Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove Linkey without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by Linkey

Files: C:Users%USER%AppDataLocalTempis33084504mysearchdial.dll C:Users%USER$AppDataLocalTempis357113909833170_stpsetup.exe c:Users%USER$AppDataLocalTempMega Browsemegabrowse_setup.exe C:Program Files (x86)Linkeylog.log C:Program Files (x86)LinkeyHelper.dll C:Program Files (x86)LinkeyChromeExtensionChromeExtension.crx C:Program Files (x86)Linkey C:Program Files (x86)LinkeyChromeExtension C:Program Files (x86)LinkeyIEExtension C:Users%USER$AppDataRoamingDigitalSitesUpdateProc Registry: HKLMSOFTWARECLASSESAPPID6A7CD9EC-D8BD-4340-BCD0-77C09A282921 HKLMSOFTWAREWOW6432NODECLASSESAPPID6A7CD9EC-D8BD-4340-BCD0-77C09A282921 HKLMSOFTWARECLASSESCLSID181F2C09-56DD-4F98-86D7-59BA2BC59B5A HKLMSOFTWARECLASSESCLSID4D9101D6-5BA0-4048-BDDE-7E2DF54C8C47 HKLMSOFTWAREMICROSOFTWINDOWSCURRENTVERSIONEXPLORERBROWSER HELPER OBJECTS HKLMSOFTWARELINKEY HKLMSOFTWAREWOW6432NODELINKEY HKLMSOFTWAREWOW6432NODESYSTEMKGeneral HKUS-1-5-18-ED1FC765-E35E-4C3D-BF15-2C2B11260CE4-0SOFTWARECONDUITValueApps HKLMSOFTWAREWOW6432NODEMICROSOFTWINDOWSCURRENTVERSIONEXPLORERBROWSER HELPER OBJECTSEF5625A3-37AB-4BDB-9875-2A3D91CD0DFD HKLMSOFTWARELINKEY|ie_jsurl, http://app.linkeyproject.com/popup/IE/background.js HKLMSOFTWAREWOW6432NODELINKEY|ie_jsurl, http://app.linkeyproject.com/popup/IE/background.js
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Fix 0xC03A0005 error in Windows 10
When performing a Windows Backup to the NAS device (backup to a network share) that is running Samba, fails with an error message The backup failed, The version does not support this version of the file format (0xC03A0005). The problem occurs because of a conflict with the VHD file that is created by Windows Backup and is mounted during the process. There are three types of VHD files:
  1. Fixed,
  2. Expandable
  3. Differencing
If the VHD file is a sparse file that is not supported by the native VHD driver, the mounting will fail, and you will get this error. An example VHD file is one that keeps expanding depending on the backup size. The problem occurs only in the case of  File Level backup (file/folders in a volume) but not on the block level backup as the vhd file is never mounted. However, in the case of File Level Backup, the vhd is mounted, created by Windows Backup, which does not support the mounting of sparse files.

The solution is to use Strict Allocate: option in the smb.conf file

Login to SMB using SSH. Open the configuration file using the VI editor located at /etc/samba/smb.conf. If the option is not there, you can manually add strict allocate = yes which will make sure there are no sparse file that is created.
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