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CD/DVD icon is not showing in File Explorer

In the past, CDs, DVDs, and floppy drivers used to be the primary sources of external storage for many users – that is until the USB storage devices took over. These days, a lot of devices no longer have a built-in CD or DVD writer or reader as it contributes to the thickness of the device. On the other hand, there are still various devices that still come with a built-in CD or DVD writer or reader. However, recently, users who still use CD or DVD on their devices reported a problem where the CD or DVD icon is not visible in the File Explorer as well as in “This PC” or the My Computer page. The cause of this issue is still unknown at the time of writing, but there are still some potential fixes you can try to fix it. You can try to update or roll back the device drivers or apply some tweaks in the Registry Editor. For more details, refer to the given options below.

Option 1 – Try to update or rollback device drivers

The first thing you can try to fix the missing CD or DVD icon is to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties. Note that the concerned drivers will be listed under the DVD/CD-ROM drives section as well as the IDE/ATAPI Controllers section.
  • From there, look for the following drivers:
    • ATA Channel 0.
    • ATA Channel 1.
    • Standard Dual Channel PCI IDE Controller.
  • Now, right-click on each one of the listed drivers and update them all. You could also try to roll them back to their previous versions.

Note: You can also directly download the relevant drivers of your computer from the manufacturers’ website. So if you have an SSD, the issue might be due to an old storage driver.

Option 2 – Try to use the Registry Editor

  • Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and then tap Enter to open the Registry Editor.
  • Next, navigate to this registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlClass{4D36E965-E325-11CE-BFC1-08002BE10318}
  • After that, look for the DWORD values named “UpperFilters” and “LowerFilters”.
  • Right-click on each one of these DWORD values and select Delete.
  • Now restart your computer and see if it fixes the problem.

Option 3 – Try creating a new Registry entry

There is another option you can try in the Windows Registry to fix the missing icon of the CD/DVD. You can try adding a new entry. How? Refer to these steps:

  • Tap the Win ­+ R keys to open the Run dialog box and type “Regedit” in the field and hit Enter to open the Registry Editor.
  • After that, navigate to this registry path: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesatapi
  • From there, right-click on “ATAPI” and select New > Key.
  • After that, name it is “Controller0” and right-click on the sub-key and then select New > DWORD (32-bit) Value.
  • Now name it as “EnumDevice1” and double click on it and then set its value data to “1”.
  • Click OK and restart your computer to apply the changes made successfully.

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Error Code 0x80240016 - What is it?

Error Code 0x80240016 is an error that appears when the Windows Update tool is unable to complete its operation. While it most commonly occurs in Windows 10, versions of this error are also present in past Windows systems, as well. The steps to resolve the error are the same for each of these systems. Common symptoms include:
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Solution

Restoro box imageError Causes

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Malicious software can also cause your system to believe that files are in use, so several of the methods to fix the error can address this particular set of issues.

Further Information and Manual Repair

There are a number of different background issues that can cause Error Code 0x80240016 to appear on your machine. Follow the steps below to address each aspect of the error code, making sure to restart your computer after each attempt. If you have difficulty in completing these steps, contact a qualified technician to assist you.

Here are the top methods to resolve Error Code 0x80240016:

Method One:  Use the Troubleshooting Tool in Windows Update

The first step to addressing Error Code 0x80240016 is to open up the Windows Update tool and click on the option to run the Troubleshooting Wizard. This can identify many of the issues associated with the error. If this tool makes any changes, make sure to restart your computer after it finishes.

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Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6002.2.2.0.16.7 Locale ID: 1033
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Error Causes

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If you were trying to update your Windows 10 computer and failed due to Error Code 0x80240438, then you’ve come to the right place as this post will give you a couple of suggestions you can check out to resolve this error. You can encounter Error Code 0x80240438 not just in Windows Updates but also in Microsoft Store. This is due to the fact that the delivery mechanism for both Windows Updates and Microsoft Store is common and interdependent. This is why a lot of Windows Update and Microsoft Store error codes are similar. And so fixing them won’t be that hard as well since most methods are basically the same. When you encounter this kind of error in Windows Update or Microsoft Store, you will see the following error message on your screen:
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Option 1 – Try to run the Windows Update Troubleshooter

The Windows 10 Store Apps Troubleshooter will help you in fixing the Error Code 0x80240438. This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working. To use the Windows Store Troubleshooter, follow the steps below.
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Option 2 – Try to temporarily disable anti-virus and Windows Defender Firewall

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Option 3 – Disable the Proxy server

You can also try to disable the Proxy server for your LAN to fix Error Code 0x80240438 especially if your computer was attacked by some malware or adware recently. In such cases, there is a chance that the malware or adware has changed your network settings in order to generate intrusive advertisements. Thus, you have to disable the proxy server and you can do that by following these steps:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 4 – Try modifying the “Remove access to use all the Windows Update features” Policy

  • Start by tapping the Win + R key combination to open the Run utility.
  • Then type “gpedit.msc” in the field and tap Enter to open the Group Policy Editor.
  • Once you’ve pulled up the Group Policy Editor, navigate to this setting: User Configuration > Administrative Templates > Windows Components > Windows Update
  • Next, double click on the “Remove access to use all the Windows Update features” policy and set its radio button to “Not Configured”. As you can see, this policy setting has the following description:
“This setting allows you to remove access to Windows Update. If you enable this setting, all Windows Update features are removed. This includes blocking access to the Windows Update Web site at http://windowsupdate.microsoft.com, from the Windows Update hyperlink on the Start menu, and also on the Tools menu in Internet Explorer. Windows automatic updating is also disabled; you will neither be notified about nor will you receive critical updates from Windows Update. This setting also prevents Device Manager from automatically installing driver updates from the Windows Update Web site.”
If you enable this policy setting, you can configure one of the following notification options:
  • 0 = Do not show any notifications: This setting will remove all access to Windows Update features, and no notifications will be shown.
  • 1 = Show restart required notifications – This setting will show notifications about restarts that are required to complete an installation.
  • Now you need to exit the Group Policy Editor and restart your computer for the changes to take effect.

Option 5 – Try resetting the Windows Update folders

Resetting the Windows Update folders can also help in fixing the error in both Windows Update and Microsoft Store. All you have to do is delete the contents in both the SoftwareDistribution folder and reset the Catroot2 folder as well.

Option 6 – Try downloading and installing the Windows Updates manually

Error Code 0x80240438 might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:
  • Go to Settings and from there go to Update and Security > View Update History.
  • Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
  • After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.
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Option 1 – Make sure that the Windows Defender Services are started

The Windows Defender Advanced Threat Protection service is the one that protects your computer from advanced threats by monitoring and reporting security events that happen on your computer. This is why you have to make sure that this, as well as other required services in Windows Defender, are set to their default values and are started. To do so, follow these steps:
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  • Next, set up the Startup type of these services to Automatic and then click on the Start button if the services are not running yet.
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Option 2 – Try modifying some entries in the Windows Registry

If the first option didn’t work in fixing the problem, you can try to alter some entries in the Windows Registry using the Registry Editor.
  • First, tap Win + R keys to open the Run dialog box.
  • Then type “Regedit” in the field and hit Enter to open the Registry Editor.
  • Next, navigate to this registry path: HKLMSoftwarePoliciesMicrosoftWindows Defender
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  • Now exit the Registry Editor and reboot your PC to apply the changes made and then check if it has fixed the error in Windows Defender or not.
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About Browser Hijackers

Browser hijackers (sometimes called hijackware) are a kind of malicious software that changes internet browser configurations without the user’s knowledge or permission. These types of hijacks appear to be increasing at an alarming rate around the world, and they could be actually nefarious and often harmful too. Browser hijackers could do more than just modifying homepages. The idea is to force users to visit specific websites that are looking to improve their website visitor traffic and produce higher ad earnings. Even though it may seem naive, all browser hijackers are damaging and therefore always regarded as security risks. Browser hijackers can even allow other vicious programs without your knowledge to further damage your personal computer.

Major signs that your web browser has been hijacked

There are numerous signs of browser hijacking: 1. the home page of your respective web browser is changed all of a sudden 2. you see new unwanted bookmarks or favorites added, typically directed to advertisement-filled or pornography sites 3. the default web browser settings are changed and/or your default web engine is altered 4. unwanted new toolbars are added to your browser 5. you observe numerous ads show up on your browsers or computer screen 6. your web browser gets sluggish, buggy crashes regularly 7. Inability to navigate to particular websites, particularly anti-malware and other security software sites.

How does a browser hijacker infect a computer?

Browser hijackers might use drive-by downloads or file-sharing networks or even an email attachment in order to reach a targeted computer. Many web browser hijackings come from add-on applications, i.e., toolbars, browser helper objects (BHO), or plug-ins added to browsers to provide them additional features. Browser hijackers sneak into your computer in addition to free software application downloads also that you unintentionally install alongside the original. Popular examples of browser hijackers include Conduit, CoolWebSearch, Coupon Server, OneWebSearch, RocketTab, Searchult.com, Snap.do, and Delta Search. Browser hijacking can result in severe privacy issues and also identity theft, affect your browsing experience by taking control of outgoing traffic, substantially slows down your personal computer by consuming a lot of resources, and cause system instability also.

How to fix a browser hijack

Certain browser hijacking could be quite easily stopped by discovering and eliminating the corresponding malware software through your control panel. However, most hijackers are hard to get rid of manually. No matter how much you attempt to remove it, it may come back again and again. Moreover, browser hijackers could modify the Windows registry therefore it can be very hard to repair manually, particularly when you’re not a very tech-savvy individual.

Virus Blocking Access To Safebytes Site And Preventing Anti-Malware Downloads - What To Do?

Malware can cause all kinds of damage if they invade your computer, from stealing sensitive information to deleting files on your computer system. Certain malware goes to great lengths to stop you from installing anything on your computer system, especially anti-malware software programs. If you’re reading this, you probably have affected by malware that prevents you from installing a computer security application like Safebytes Anti-Malware. Although this sort of issue will be tougher to get around, there are a few actions you can take.

Eliminate malware in Safe Mode

If any malware is set to load immediately when Microsoft Windows starts, getting into Safe Mode could block this attempt. Just minimal required applications and services are loaded whenever you start your personal computer into Safe Mode. The following are the steps you need to follow to take out viruses in Safemode. 1) Tap the F8 key repeatedly as soon as your PC boots, however, before the large Windows logo shows up. This should bring up the Advanced Boot Options menu. 2) Select Safe Mode with Networking with arrow keys and hit ENTER. 3) When this mode loads, you should have the internet. Now, obtain the malware removal application you want by using the web browser. To install the software, follow the directions within the installation wizard. 4) Once the application is installed, let the diagnostic scan run to eliminate viruses and other threats automatically.

Switch over to an alternate browser

Malicious program code may exploit vulnerabilities on a particular browser and block access to all anti-malware software sites. The most effective solution to avoid this issue is to choose a browser that is well known for its security measures. Firefox contains built-in Malware and Phishing Protection to keep you safe online.

Install and run antivirus from your USB drive

Another way is to download and transfer an antivirus application from a clean computer to run a scan on the affected system. Do these simple measures to clean up your affected computer using a portable antivirus. 1) Download the anti-malware program on a virus-free computer. 2) Insert the USB drive on the same system. 3) Double-click the exe file to open the installation wizard. 4) When asked, select the location of the pen drive as the place in which you want to put the software files. Follow the instructions on the computer screen to finish off the installation process. 5) Now, transfer the USB drive to the infected computer. 6) Double-click the Safebytes Anti-malware icon on the pen drive to run the software. 7) Run Full System Scan to detect and get rid of all sorts of malware.

Ensure the Safety of Your PC by Installing SafeBytes Anti-Malware

These days, anti-malware software can protect your computer from various types of internet threats. But exactly how to decide on the best one among many malware protection application that is available on the market? As you might be aware, there are several anti-malware companies and products for you to consider. Some of them are good, some are ok types, and some will destroy your computer themselves! When searching for antimalware software, pick one that provides reliable, efficient, and full protection against all known viruses and malware. One of the highly recommended software by industry experts is SafeBytes Anti-Malware, the most dependable program for Microsoft Windows. SafeBytes anti-malware is a powerful, very effective protection tool designed to assist end-users of all levels of computer literacy in detecting and eliminating malicious threats out of their computer. This program could easily detect, remove, and protect your computer from the most advanced malware attacks including spyware, adware, trojan horses, ransomware, parasites, worms, PUPs, along with other possibly damaging software programs. SafeBytes has excellent features when compared to various other anti-malware programs. Let’s look into some of them below: Active Protection: Malware programs trying to get into the computer are discovered and stopped as and when detected by the SafeBytes real-time protection shields. This tool will constantly monitor your computer for any suspicious activity and updates itself continuously to keep current with the latest threats. Antimalware Protection: With its enhanced and sophisticated algorithm, this malware removal tool can identify and remove the malware threats hiding in your PC effectively. Web Security: Safebytes allots all websites a unique safety rating that helps you to get an idea of whether the webpage you’re about to visit is safe to browse or known to be a phishing site. Lightweight: SafeBytes is well known for its minimal impact on computer resources and great detection rate of diverse threats. It operates quietly and efficiently in the background so you are free to utilize your personal computer at full power all of the time. 24/7 Customer Service: For any technical concerns or product assistance, you can get 24/7 professional assistance through chat and email.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove NewTabAid without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by NewTabAid

Files: C:windowssystem32services.exe C:Windowswinsxsamd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.1.7600.16385_none_2b54b20ee6fa07b1services.exe C:WindowsInstallerbbee3ba2-89af-930c-bb78-1fb4e17db3cc C:DOCUME~1USER~1LOCALS~1Tempnsw1.tmp C:c0b5e060b7e0becc89a6b6111a8644db7612072dc9a02f5bd32dc25dc459d7 C:DOCUME~1USER~1LOCALS~1Tempnsw2.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSM.dll C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32rsaenh.dll C:c0b5e060b7e0becc89a6b6111a8644db7612072dc9a02f5bd32dc25dc459d7 C:DOCUME~1USER~1LOCALS~1Tempnsw2.tmp C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32rsaenh.dll c:autoexec.bat C:WINDOWSsystem32cmd.exe C:DOCUME~1USER~1LOCALS~1Temp~sp4.tmp.exe C:DOCUME~1USER~1LOCALS~1Tempnsb6.tmp C:DOCUME~1USER~1LOCALS~1Tempnsw2.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSM.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSystem.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmp.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpNSISdl.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmppixel C:DOCUME~1USER~1LOCALS~1Temp~sp4.tmp.exe C:DOCUME~1USER~1LOCALS~1Tempnsb6.tmp C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmpSystem.dll C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmpSM.dll C:DOCUME~1USER~1LOCALS~1Tempnsw1.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmp C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpNSISdl.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmppixel C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSM.dll C:DOCUME~1USER~1LOCALS~1Tempnsg3.tmpSystem.dll C:DOCUME~1USER~1LOCALS~1Temp~sp4.tmp C:DOCUME~1USER~1LOCALS~1Tempnsr5.tmp C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmp C:DOCUME~1USER~1LOCALS~1Tempnsb7.tmpSM.dll Registry: HKEY_LOCAL_MACHINESOFTWAREWow6432NodeMicrosoftWindowsCurrentVersionRunRandom.exe HKCUSOFTWAREMicrosoftWindowsCurrentVersionRunRandom.exe HKEY_LOCAL_MACHINEsoftwaremicrosoftwindowscurrentversionpoliciesexplorerEnableShellExecuteHooks= 1 (0x1) HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionpoliciesExplorerrunRandom.exe
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Reliability Monitor is not updating or working
In case you don’t know, there is a built-in tool in Windows 10, known as Reliability Monitor that provides a day-to-day snapshot of the health of your system. It warns users of any looming issues or disasters before your computer breaks down finally. So obviously, Reliability Monitor is useful, however, there are times when it could behave incorrectly. For instance, it might fail to show you any updates even when they are installed. Thus, if you experience any malfunctions with the Reliability Monitor tool in Windows 10, read on as this post will guide you in updating or working in Windows 10. To fix the problem with the Reliability Monitor, there are several fixes you can check out. You can try to enable the data collection for Reliability Monitor or reset it, as well as put your computer in a Clean Boot State. For more information, refer to each one of the options given below.

Option 1 – Try to enable the Data Collection for Reliability Monitor

The Reliability Monitor tool uses data provided by the RAC Agent scheduled task and it will start to display a Stability Index rating and specific event information 24 hours after the system installation. The RACAgent scheduled task, by default, runs after the operating system is installed. And if it is disabled, it must be manually enabled from the Task Scheduler snap-in for MMC or Microsoft Management Console. Thus, you need to enable the Data Collection for Reliability Monitor to fix the problem.

Option 2 – Try to reset the Reliability Monitor

The next thing you can do to fix the issue with the Reliability Monitor might want to reset it to resolve the problem. If the Reliability Monitor is already open, you have to close it and open it again. After the reset is done, it may take up to 24 hours for the Reliability Monitor to display results again. This should fix the problem.

Option 3 – Troubleshot the problem in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the one that’s causing the Black border issue. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.
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