Troubleshooting Fortnite Connection Issues

One of the smoother things that Microsoft did with the Windows 10 operating system is to separate Cortana from Search. This means that Cortana is strictly now a voice assistant and many users have seen it coming since not everyone uses Cortana. In addition, it also paved the way for other virtual assistants like Alexa to get on board with Windows 10. And now in the newly released Windows 10 v1903, Windows has brought the Voice Activation under Privacy. In this post, you will be guided on how to perform the Voice Activation troubleshooting on your Windows 10 computer. To use Voice Activation in Windows 10, follow, in the Start Search, type “voice activation” and click on “Voice activation privacy settings” listed in the search results. And from there, you can choose to allow apps to use Microphone, like listen in the background as well as select which app can access it. Each time enabled voice assistants continue to listen via microphone for the voice keyword, the app will activate itself for the keyword and will react depending on what you ask it. So if you are using a voice assistant and it didn’t respond when you speak the keyword, just go to Settings > Privacy > Voice Activation and follow these steps:

Option 1: Check the App permission to use the voice activation feature.

You have to make sure that the toggle button for the Voice activation feature is turned on globally. It can be found under the “Allow apps to use voice activation” section. You also have to ensure that the microphone is available for apps that use this feature.

Option 2: Voice activation is not working under the lock screen.

If you tend to use the voice assistant even when your computer is locked, Microsoft has a specific setting that you have to turn on. You need to make sure that the toggle button for the “Allow apps to use voice activation when this device is locked” option is turned on. However, keep in mind that the voice assistants are not locked to only recognize your voice as they also answer to anyone who will use the voice keyword.

Option 3: Check the individual permissions of apps.

If the voice assistant is not working, you have to check each one of the apps’ permissions for voice keyword, and the option to work under locked condition works.

Option 4: Run the Microphone troubleshooter.

If you’ve verified that the settings are in place, then you have to run the Microphone troubleshooter by simply going to Settings > Privacy > Microphone. From there, make sure that the toggle button for the following options is turned on:

• Allow apps to access your microphone
• Enable microphone access for the voice assistant

And if it’s a desktop app, you have to enable the toggle on at the end.

A lot of users connect to the internet are using VPN on their Windows 10 computers which means that their regions could be different from the actual region of their Windows 10 computers. Thus, if you are facing some issues in updating your computer in this kind of environment, specifically the Windows Update error 0x800F0922, you need to follow the tips given in this guide to help you resolve the issue. When you encounter this kind of Windows Update error, you might see either of the following error messages on your screen:

“Windows could not search for updates, Code 0x800F0922 Windows Update encountered an unknown error” Or: “Windows failed to install the update with error 0x800F0922”

This issue might be caused by two possible reasons such as:

1. VPN issues
2. Not enough space on the System Reserved partition

To resolve the problem, here are some tips that might help:

Option 1 – Try disabling the VPN

As mentioned, if you are using VPN, this could be the reason why you’re getting the Windows Update error 0x800F0922 so the most obvious thing to do is for you to turn off the VPN and try to run the Windows Update once more. And if you use a VPN software that works using their software, you can just completely exit or log-off from its account. On the other hand, if you are using a built-in Windows 10 VPN, you can simply turn it off or delete all the settings you have created there. Although it’s understandable that you might have to use a VPN connection to connect to the work network, you really have to disable it at least until the Windows Update is no longer stuck in the error 0x800F0922. It would be best if you do this when you are not working.

Option 2 – Try to free up space in the System Reserved partition

The System Reserved partition is a part of the hard disk created when Windows is first installed on it. It is where the Boot Configuration Database, Boot Manager Code, Windows Recovery Environment, and the reserves space for the startup files are stored. And as mentioned early on, the error might be due to some insufficient space in the System Reserved partition so the next thing you can do is to increase the space in this partition. Note that it is a complex process so you need to make sure that you have made backups to all your data on the computer. So if ever something goes out of hand, at least you have copies of your important files in case you aren’t able to boot into the system at all.

When it comes to booting an operating system on a computer, one of the most essential pieces of software you can use is the UEFI. In fact, a lot of users now prefer to use UEFI instead of BIOS. It also depends on whether the UEFI or the BIOS is supported on the motherboard. Recently, a number of users reported an issue with UEFI where they were unable to find it under the Advanced Options screen where it’s supposed to be located. The missing UEFI Firmware settings in the Advanced Options could be caused by several reasons. It is possible that the access to the UEFI menu is blocked or it could also be due to the Extra Fast Startup feature being enabled. It is also possible that the operating system is installed in Legacy mode. There are several options to try to fix this issue. You need to check if your computer supports UEFI or you could also try to disable Fast Startup or bypass the Extra Fast Startup feature. You can also use a boot to UEFI shortcut as well as check the CMOS battery.

Option 1 – Try checking if your computer supports UEFI

The first thing you have to do is to verify if your computer supports UEFI. If your computer does not support UEFI, then it’s no wonder why you don’t see the UEFI Firmware settings in the Advanced Options.

Option 2 – Try turning off Fast Startup

• First, boot your computer in Safe Mode.
• Once your computer is booted in Safe Mode, tap the Win + R keys to open the Run dialog box and type in “control” to open the Control Panel.
• Next, click on the Hardware and Sound section and click on Power Options.
• Afterward, select the “Choose what the power buttons do” option from the left side menu pane.
• Now click on Change settings that are currently unavailable and uncheck the entry that says, “Turn on fast startup (Recommended)”.
• Then click on Save Changes and restart your computer and see if it has fixed the problem or not.

Option 3 – Try bypassing the Extra Fast Startup feature

As mentioned, the missing UEFI Firmware settings could be due to the Extra Fast Startup feature. To fix it, you have to disable this feature. All you have to do is tap and hold the Shift key and click on the Shutdown button from the Start button. This will boot your PC with the UEFI booting from the beginning and then use the hotkey for your motherboard to boot into the UEFI setup.

Option 4 – Try using a boot to UEFI shortcut

• Right-click on any empty space on your Desktop and select New > Shortcut.
• This will open a new mini window. And here, you have to type this in the text field: shutdown /r /fw
• After that, click on Next and name the desktop shortcut and then click on Finish.
• Next, right-click on the newly created shortcut and select Properties.
• Click on the Advanced button and select the “Run as administrator” option.
• Now click OK to save the changes made. Each time you execute this shortcut, your computer will automatically be booted to the UEFI Firmware Settings.

Option 5 – Try to check the CMOS battery

Another thing you can do is check the CMOS battery physically on the motherboard and see if it has to be replaced since a damaged CMOS battery can also cause the issue with the missing UEFI Firmware settings.

Option 6 – Set your computer from Legacy to UEFI

If applicable, you can try to set your computer from Legacy to UEFI to resolve the problem.

• In the Windows Search box, type “command prompt” and from the search results that appear, right-click on Command Prompt and select the “Run as administrator” option.
• After that, execute this command: mbr2gpt.exe /convert /allowfullOS
• Now, wait until the process is completed since you can track its process on your screen.
• Once it’s done, go to Settings > Update & Security > Advanced Startup options and from there, click on Restart Now. This will restart your computer and give you advanced options.
• Next, select Troubleshoot > Advanced Options where you will see further options including System Restore, Startup Repair, Go back to the previous version, Command Prompt, System Image Recovery, and UEFI Firmware Settings.
• Now select the UEFI Firmware Settings. This will take you to the BIOS. Boot Mode is typically available under Boot > Boot Configuration. Once you’re there, set it to UEFI and then save the changes you’ve made. After that, your computer will restart.

When you update or upgrade your computer to Windows 10, the setup will look for the compatibility of both the hardware and software. And in this process, if suddenly got an error message saying, “Some apps need to be uninstalled” or “You need to uninstall a program in order to continue”, you have to look for the program(s) that might be causing the compatibility issues. But worry not as this post will help you resolve the issue. Simply follow the given suggestions below.

Option 1 – Look for the incompatible programs

There are times when Windows 10 will point out the programs that are incompatible with Windows 10. In this situation, just click on the Uninstall and continue button and then wait for the process to be completed. For more information, you can check out the official site Ready for Windows by Microsoft. This site can help you determine which software versions are compatible with Windows 10 and which ones are not. All you have to do is select the Windows 10 version and type your App name, after that, you will see the results about its compatibility. Thus, it’s now easier for you to figure out which software is causing an issue and if there is a new updated version available that you can install instead.

Option 2 – Try to install the Windows Update in a Clean Boot State

Putting your PC in a Clean Boot state can also help you install Windows Updates or Upgrades without any trouble because, during this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to install the Windows Updates or upgrade again.

Option 3 – Try creating a new user account

Creating a new user account can resolve the “Some apps need to be uninstalled” error when upgrading or updating your Windows 10 PC. All you have to do is create a new admin account and initiate the setup. And this is a new user account, there will be no third-party applications installed on your computer. Thus, the installation should go through without any trouble. And in case you’ve already installed programs for that user, you just have to uninstall them all and then re-run the setup.

Option 4 – Perform a clean install

If none of the options worked, you can try to clean install Windows 10. Just make sure that you have the ISO from the official Microsoft Website and then a bootable USB drive to install Windows 10 again. Take note that this will delete all the data from your drive where Windows 10 was installed previously.

As you know, all computer mouse devices are designed ergonomically for users who are right-handed. Although that’s mostly the case, there are also other mouse devices that are designed specifically for left-handed users or the ones that can be used by either the right or left hand. But before you look for these kinds of mouse devices, there is actually an option you can try so that your mouse device can work with either the left or right hand. All you have to do is configure your mouse device. Aside from setting the device to work on either hand, you can also switch mouse buttons, from left to right, using only a couple of simple steps. As mentioned earlier, most mouse devices are created for right-handed users. Meaning to say, these mouse devices are configured to be right-handed with their primary button on the left and the second one on the right. The primary button is used for certain functions such as selecting and dragging. Now you can configure your mouse to be left-handed by swapping its predefined functionality. How? Refer to each one of the given instructions below.

Option 1 – via Control Panel

• First, go to the Start Menu and search for “control panel” in the Start search.
• Once you see it from the search results, click on it to open it and then go to the Hardware and Sound section.
• From there, click on Mouse under the Device and Printers section. This will open the window for Mouse Properties.
• Now you have to check the Switch primary and secondary buttons box.
• Then click on OK to save the changes made. After that, your primary select button on your mouse device is your right button while the secondary button, also known as right-click, is now the left button.

Option 2 – via Windows 10 Settings

This is the second option you can check out to change the configuration of your mouse from being right-handed to being left-handed.

• First, right-click on the Windows icon and select Search.
• Next, type “mouse” and from the search results that appear, click on Mouse Settings.
• After that, select “Right” from the “Select your primary button” drop-down menu. This should set the mouse device from being right-handed to being left-handed.

In case you don’t know, Windows contains a feedback mechanism that generates error reports from hardware and software problems. These reports are temporarily stored in the system and send them back to Microsoft so that it can find solutions to the reported problems and fix them in the upcoming updates.  However, as time goes by, these reports actually take a lot of space in your computer which is why end-users like you are free to delete them with the help of the new Free Up Space feature in Windows 10. As useful the Free Up Space feature may be, there are times when you won’t be able to use it for some reason which is why in this post, you will be guided on how to use alternative ways in deleting very large System queued Windows Error Reporting file, some of which may run in Gigabytes. Every time the Windows Error Reporting or WER sends out an error file and looks for a solution, the WER server at Microsoft sends out a solution instantly. And if the solution is under investigation or is unknown, then you will be notified about it right away and will be asked for more details. As mentioned, even though the Free Up Space feature in Settings will be able to clear the error reporting files, there are instances when it won’t be able to delete very large System queued Windows Error Reporting files. Alternatively, there is an option to delete these files using the Disk Cleanup Utility. Feel free to select which option you’d like to use to get rid of Windows Error Reporting Files.

Option 1 – Delete Windows Error Reporting Files via Settings

• Go to Settings.
• From there, go to System > Storage > Free Up Space and then click on it to launch it.
• Afterward, give it some time to populate all the files and folders. Once it’s done, select “System created Windows Error Reporting files” to mark its checkbox while leaving the other options unchecked.
• Next, click on the Remove files button to delete all the Windows Error Reporting files from your computer.

Option 2 – Manually delete the Windows Error Reporting Files

• Tap the Win + E keys to open File Explorer.
• Next, enable the Hidden Files view from the menu.
• Then go to C:/ProgramData/MicrosoftWindowsWER.
• From there, you will see various folders like LocalReportArchive, ReportArchive, ReportQueue, and Temp.
• Open each one of the aforementioned folders and delete the archive files. Note that these files will have names similar to “00c58c1f-b836-4703-9bcf-c699ca24d285”.

Note: If you are not able to delete any of these files, you have to take ownership of the folder. To do so, refer to these steps:

• Right-click on the folder and then select Properties.
• Next, click on the Edit button in the Properties window and click OK to confirm if you got a User Account Control elevation request.
• After that, select user/group from the permission windows or click on the Add button to add another user or group. It would be best if you add “Everyone” to give permission.
• Then check “Full Control” under the “Allow” column to assign full access rights control permissions.
• Now edit the permission to Full Control for “Everyone”.
• Click OK to save the changes made and then exit.

On the other hand, if you do not want to go through all these troubles in deleting the Windows Error Reporting files, you can just disable it especially if it already becomes a daily annoyance as the files generate every day and their sizes are mostly gigabytes. And besides, there are times when these files do not make it to the Microsoft WER server and end up only occupying a lot of space for nothing.

You might be familiar with the Encryption File System or EFS algorithm if you rather keep your files and folders encrypted. Encryption File System is a built-in feature in Windows 10 which allows users to secure their important files. Although there is an alternative way for you to secure your data on your Windows 10 computer, you can’t ignore the fact that the main advantage of an Encryption File System over BitLocker is that the former can help you encrypt a particular folder rather than encrypting the whole hard drive partition. If you move a file inside a folder encrypted with the Encrypting File System it will automatically get encrypted. There are some users who like this feature but unsurprisingly, there are some that don’t. So if whether you want your files encrypted when you place them in an encrypted folder or if you want to keep it as it is, read on as to how you can do it either way. You can enable or disable automatic encryption of files moved to encrypted folders in Windows 10 using the Registry Editor or the Group Policy Editor. Before you proceed, make sure to create a System Restore Point first because the modifications you’re about to make in your computer might affect its overall functioning so if anything goes wrong, you can always undo the changes. Once you have that covered, refer to the options given below to enable or disable automatic encryption in Windows 10.

Option 1 – Enable or disable automatic encryption using Registry Editor

• Press the Win key + R key at the same time to open the Run dialog box.
• Then type “Regedit” in the field and press Enter to open the Registry Editor and if a User Account Control or UAC prompt appears, just click Yes to proceed.
• After opening the Registry Editor, navigate to this key location: HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionPoliciesExplorer
• Next, right-click on Explorer and select New > DWORD (32-bit) Value and then name the newly create DWORD to “NoEncryptOnMove” and press Enter to save it.
• After that, double click on the NoEncryptOnMove DWORD and set its value to the following preferences:
  • 1 – Disable Auto Encryption of files moved to encrypted folders.
  • 0 – Enable Auto Encryption of files moved to encrypted folders.

• Now close the Registry Editor and restart your computer to successfully apply the changes made.

Option 2 – Enable or disable automatic encryption using the Group Policy Editor

• Press the Win + R keys to open the Run box and type “gpedit.msc” in the field and press Enter to open the Group Policy Editor.
• After that, navigate to this path: Computer ConfigurationAdministrative TemplatesSystem
• Next, look for the “Do not automatically encrypt files moved to encrypted folders” option and double click on it to set the policy. From there, you will see the following description:

“This policy setting prevents File Explorer from encrypting files that are moved to an encrypted folder. If you enable this policy setting, File Explorer will not automatically encrypt files that are moved to an encrypted folder. If you disable or do not configure this policy setting, File Explorer automatically encrypts files that are moved to an encrypted folder. This setting applies only to files moved within a volume. When files are moved to other volumes, or if you create a new file in an encrypted folder, File Explorer encrypts those files automatically.”

• Now select one of the radio buttons below depending on your preference:
  • Not Configured or Disabled: Enable Auto Encrypt of files moved to EFS Encrypted folders.
  • Enabled: Disable Auto Encrypt of files moved to EFS Encrypted folders.
• Then click on the Apply and OK buttons to save the changes made.
• Exit the Group Policy Editor and restart your computer.

Many Minecraft players are experiencing Realms internal server error 500, luckily for all of that players, we are offering you solutions.

Preliminary Fixes

Before heading towards the fixes here it is suggested to try some quick tweaks that might work in your case to fix Minecraft Internal Server Error 500. Restart your PC – Very first it is suggested to shut down your computer and after that restart the system. This worked for many players to get rid of the server outages issue. Update your Windows version – Check if you are running an outdated Windows version then make sure to install the latest Windows update and then run the game. Update Your Game Version – Also make sure you are running an updated version of Minecraft Realms. Installing the latest updates not only makes the game more stable but also helps you to solve common glitches and issues with the game. So, check if any recent updates are available to make sure to download and install them Modify the Game Settings – Check if you have tweaked some of the game settings then this might be the reason for the problem. So try to reconfigure the settings to default. This may work for you. Now after following the preliminary solutions check if the Minecraft Realms Internal Server Error 500 is resolved or else head to the next solution.

Check your Internet Connection

As said above if the internet connection is not working properly or it is preventing you from accessing the servers, then this can also cause the Internal Server Error 500 in the Minecraft server. So, very first make sure your internet connection is stable and working properly. Also if you are using Wi-Fi then use a wired connection to get a stable network. Moreover, if your internet connection is working fine then there is a possibility that your internet connection is causing interruption and preventing you from accessing the Minecraft Realms server. So, if this is the case then here it is suggested to use a VPN connection to get exceptionally fast & reliable speeds without getting detected.

Check for the Minecraft Server Outage

Well, there is a possibility the Minecraft servers are down and if this is the case then you don’t have any other option than just waiting for the servers to get restarted and the service becomes available again. Also, the service outages can affect the ability of the game and as a result, you are unable to play the game. Additionally, you can also inquire about Minecraft’s server status by visiting the Downdetector website. But if you find the services are running fine then the issue is from your side.

Disable Background Applications

If you are still getting the Minecraft Realms Internal Server Error 500, then there are chances that other applications running in the background are causing a limit to your internet bandwidth. It is suggested to disable the internet-connected apps and after that try connecting to Microsoft Realms again.

• Hit CTRL + SHIFT + ESC keys > to open the Task Manager.
• Then under the Process tab,> right-click on unwanted background process, > click on the End Task 

After disabling the applications running in the background, relaunch Minecraft and check if the internal server error 500 still appears or not.

Delete UUID Files in Minecraft

If you are still getting the Minecraft Realms Internal Server Error 500 then here it is suggested to delete the UUID files in Minecraft.

• First, visit the website by clicking the https://mcuuid.net/ and enter all the credentials to get the player’s UUID
• Then login to the server > proceed to server files > head to the world
• Here locate the PlayerData folder > click to open it.
• And from here choose the file containing the same name like the player’s Username or UUID > after that hit the Delete
• Lastly, restart your server to save the changes

Remove Resource Packs & Mods

If you are getting the Minecraft realms internal server error 500 after the installation of a particular mod or the resource pack then this is what causing the issue while playing the realm. So, here it is suggested to delete it immediately, also uninstall the mod as well as the resource pack you installed recently. It is estimated this works for you but if you have a doubt related to any specific mod or the resource pack causing an error you should uninstall then also and check if the Minecraft internal error 500 is fixed.

Disable the Plugins

If you are still encountering the error then check for the plugins installed on your PC. Many times the installed plugin starts causing issues with the game as they are not compatible with the game version. So here it is recommended to try disabling the plugins on the PC and check if this works for you.

• On your system > open the plugin window > rename the plugins files from “[plugin name].jar to [plugin name].jar.disabled”.
• Next restart the server and check if the Minecraft Realms Internal Server Error 500 problem is resolved or not.

Uninstall & Reinstall Minecraft

If none of the above-given solutions works for you then here it is suggested to uninstall and reinstall Minecraft. Well, it is suggested to uninstall the game using the third-party uninstaller. Manually uninstalling the program won’t remove it completely, some of its registry entries, junk files are left behind and causes interruption when the next time you install it. If you are looking to uninstall it manually then follow the steps given:

• Hit Window + R key > to open the Run box
• And in the run box type appwiz.cpl command > hit Enter
• Now the application manager window pops up on your screen > locate the Minecraft application > right-click to Uninstall

And as the uninstalling process is completed > head to the Minecraft official website and tries downloading and installing the game. Check if the Minecraft Realms Internal Server Error 500 is resolved or not.

Contact Support Center

If after trying all the solutions given you are still unable to fix the error then the only option left is to contact the Customer Support Center and fill the form in the link and describe the problem in a detailed way. And within few days you will get feedback from them to fix Minecraft Realms internal error 500.

Recently, some users reported not being able to boot up their Windows 10 computers. And during the startup phase, at some time, the bootup sequence is halted with a Recovery error along with an error message saying, “Your PC/Device needs to be repaired” with an error code of 0x0000605. This kind of error message indicates that Windows was not able to verify the digital signature for the file as the signing certificate or it could be that it has expired. To resolve this error, you can follow the potential fixes given below and see if you stumble upon a fix that might work out for you.

Option 1 – Change the Date & Time settings in the BIOS

Some users reported that they were able to fix the error by changing the Date & Time settings in the BIOS. Upon checking, they saw that in their BIOS settings, the date was off several years. As a result, the incorrect date and time settings end up ticking the system into believing that the Windows build has expired long before the actual expiration date. You can check if the error pops up due to the same reasons by accessing the BIOS settings. To do so, you have to tap the Boot key that’s associated with your motherboard manufacturer during the initial startup phase. After that, you can search for a particular boot key online or you can also tap keys like F2, F4, F8, F10, F12, and the Delete key. Once you’re able to access the BIOS settings, locate the Date & time or anything similar, and then check if the date is correct or not. If not, you need to change the date to the actual date and then save the changes made and restart your computer and then check if the issue is now fixed or not. Just remember that if the actual date is past the expiration date of the build you have, you need to change it to an older date. If your Windows 10 PC is able to boot back up, you have to update it to a stable Windows build and then go back to the BIOS settings and change the date to the current one else you will definitely encounter Windows update errors in the future as well as security alerts.

Option 2 – Perform a clean install of a stable Windows 10 build

If every system boot fails accompanied by a BSOD error with error code 0x0000605 “A component of the operating system has expired” and you’ve already followed every instruction on option 1, then it’s most likely that your current Windows build has already expired. Remember that almost all the Windows 10 Insider Preview builds (98xx) are created along with an expiration date and when your computer reaches the expiration date, you won’t be able to boot your computer up. Note that the exact expiration date varies based on the build number. And prior to the expiration date, the operating system will start to display some error warnings telling you that the build will expire and urge you to update the most recent build available. And so once the computer reaches its expiration date, it will begin to reboot every three hours until it no longer boots up which is about 2 weeks approximately after the license has expired. Once the expiration date is up and your computer no longer boots up, you need to perform a clean install and then install the latest Windows 10 build to resolve the issue once and for all.

If you continuously encountered the “VirtualBox FATAL: No bootable medium found, System halted” error when you try to install Windows 10 in VirtualBox, read on as this post will give you some potential fixes to resolve the problem – you will be guided on how to choose the ISO image to fix this error in VirtualBox. This kind of error is a very common one especially if you have a corrupted ISO file or if you have not selected an ISO file for your virtual machine. Like pointed out, this error pops up when you have a corrupted ISO file or if the ISO file is not attached to the virtual machine. You have to select the ISO file while you create the virtual hard disk, else, you will most likely face this problem, and to fix it, you need to download fresh Windows ISO, create a new IDE Controller, assign Windows ISO to the IDE Controller and then boot your virtual machine. For detailed steps, follow the instructions below but before you start, make sure that you have a valid and uncorrupted Windows ISO. Step 1: First, you need to open the VirtualBox program on your computer and select the virtual machine. Step 2: Next, click on the Settings button or you can also right-click on the virtual machine and select Settings from the context menu. Step 3: Once you’re in the Settings panel, go to the Storage section and from there, create a Controller: IDE. Step 4: To create a Controller: IDE, click the Add new storage controller icon and select the “Add IDE Controller” option. Step 5: After that, click the Add optical drive icon and click on the Choose disk button. You will then see all the attached and non-attached ISO files. However, you have to add the new ISO file that you just downloaded. Step 6: To add the new ISO file, click the Add button and select the ISO file and then select the .iso file from the Non Attached section. Step 7: Now click the Choose button and afterward, make a checkmark in the Live CD/DVD checkbox and then select the IDE Primary Master from the drop-down menu of the Optical Drive. Step 8: Once you’re done, save the changes made and try booting into your virtual machine again.