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Troubleshooting Epic Games Launcher issues

If you are having trouble using the Epic Games Launcher, here are some troubleshooting steps that usually fix common problems.


Check the Epic Games server status

Check the Epic Games Server Status page to make sure all systems are operational. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.


Clear your launcher’s webcache

Clearing the webcache often resolves display issues that may prevent you from using the launcher. Follow these steps to clear your webcache:

Windows

  1. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit.
  2. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window.
  3. Open the Epic Games Launcher folder.
  4. Open the Saved folder.
  5. Click the webcache folder, and then delete it.
  6. Restart your computer, and then relaunch the Epic Games Launcher.

Mac

  1. Exit the Epic Games Launcher.
  2. Open Finder.
  3. Click on Go then Go to Folder...
  4. Type ~/Library/Caches/com.epicgames.EpicGamesLauncher and press Enter.
  5. Drag the webcache folder to the Trash.
  6. Press control and click on Trash.
  7. Click on Empty Trash.
  8. Relaunch the Epic Games Launcher.

Run the launcher as an administrator

Running the launcher as an administrator elevates its permissions so it can avoid problems with downloading games, for example. Follow these steps to run the launcher as an administrator:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Run as Administrator.

Update graphics card drivers

Making sure the player is using the latest graphics card drivers may resolve the launcher crashing. Review this article for steps on how to do update their graphics drivers.


Reinstall the Epic Games Launcher

Note: The following process will remove all of your installed games.

On Windows: 

Run system file checker then reinstall the Epic Games Launcher.

  1. Close the Epic Games launcher by right-clicking the system tray icon in the bottom right corner and then clicking Exit.
  2. Click Start.
  3. Type "cmd", right-click Command Prompt, and then click Run as administrator.
  4. In the window that opens, type "sfc /scannow", and then press Enter. 
    This may take a little while.
  5. Restart your computer.
  6. Click Start.
  7. Type "Add or Remove Programs", and then press Enter.
  8. Select Epic Games Launcher from the list of programs.
  9. Click Uninstall.
  10. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

On Mac:

  1. Close the Epic Games Launcher.
  2. Verify there are no processes associated with the Epic Games Launcher by checking Activity Monitor.
  3. Open the Applications folder.
  4. Click and drag the Epic Games Launcher application to the Trash.
  5. Verify all the following directories no longer have any Epic Games Launcher folders or files:
    • ~/Library/Application Support
    • ~/Library/Caches
    • ~/Library/Preferences
    • ~/Library/Logs
    • ~/Library/Cookies
  6. Go to www.epicgames.com and click Get Epic Games in the top right corner to download the latest installer.

Launcher freezing on macOS 10.15.1 or earlier

If your launcher is freezing on macOS 10.15.1 or earlier, follow the steps above to reinstall the Epic Games Launcher on your Mac.


Verify system requirements

Make sure your computer meets the system requirements to run the Epic Games Launcher using this article here. The system requirements for the Epic Games Launcher are here.


Blinking Epic Games Launcher icon on the taskbar

If you can't start the Epic Games Launcher and see a blinking icon on your taskbar, use these steps to try and fix this:

  1. Right-click your Epic Games Launcher shortcut.
  2. Click Properties.
  3. Select Normal Window from the drop-down menu next to Run.
  4. Click the Compatibility tab.
  5. Uncheck any boxes, and then click Apply then OK.
  6. Click Start, then type "Graphics Settings" and press Enter.
  7. Select Classic app from the drop-down under Graphics performance preference.
  8. Click Browse.
  9. Navigate to the Epic Games Launcher installation directory.
    By default, this is C:/Program Files (x86)/Epic Games/Launcher/Portal/Binaries/Win64.
  10. Click the EpicGamesLauncher.exe file, and then click Add.
  11. Click Options.
  12. Select Power Saving.
  13. Click Save.
  14. Relaunch the Epic Games Launcher.

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“Your password may have expired, or the remote PC might not accept blank passwords. Try connecting again. If this keeps happening, ask your admin or tech support for help.”
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Option 1 – Try to check if the password has expired

The first thing you can do to fix the problem is to check if the password has expired as it could be the reason why you’re experiencing this problem. You have to make sure that you are using a user account that is on the remote computer and then check if the user account password has not expired yet. And if your PC is not within your access, then you can just ask someone to verify the password for you.

Option 2 – Try to troubleshoot network issues

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  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.
  • Restart your computer.

Option 3 – Try to use a remote desktop software

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Option 4 – Try to configure Firewall settings

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  • Next, click on the Advanced Settings link. This will open the classic Windows Defender Firewall and Advanced Security application.
  • From there, look for the rule named “Remote Desktop – User Mode (TCP-In)” under inbound rules and check if it has been disabled or not.
  • If the rule is disabled, you have to enable it.
  • Once done, check if the error is now fixed or not.

Option 5 – Try to restart the Remote Desktop service

If none of the four given options given above worked, you might want to restart the Remote Desktop service as it can help you in fixing the problem. To do so, follow these steps:
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  • Next, from the list of services, look for the Remote Desktop Service and right-click on it, and then click on the Restart option.
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Code 43 - What is it?

Code 43, Device Manager Error, is reported when Windows doesn’t recognize a hardware device such as the video card, USB, printer, or any other piece of external hardware attached to your PC.

The Device Manager stops the hardware if it reports some kind of unspecified problem. It is mostly displayed in the following format:

“Windows has stopped this device because it has reported problems. Code 43”

Solution

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Code 43 can be triggered due to several reasons. However, 95% of the times it is related to the device driver problems such as:

  • Missing Drivers
  • Corrupted Drivers
  • Outdated Drivers

Driver problems pop up when either new driver versions are available or drivers become damaged due to some underlying reasons like viral infections.

Other than driver problems, code 43 can also pop up when you install and remove the software. This can cause hardware conflict in the registry, altering driver communication.

Code 43 can hamper your ability to use your desired device smoothly.  Although Code 43 is not a fatal error code like Runtime and BSoD errors, it is still advisable to resolve it immediately to avoid inconvenience.

You can sometimes bypass error code 43 temporarily by a simple PC reboot but this will not fix the problem permanently. For a permanent fix, try the methods given below.

Further Information and Manual Repair

To help you repair code 43 permanently from your PC, below are some of the best, easy perform, and effective solutions. Simply follow the steps to get rid of code 43 from your PC.

Method 1 - Launch and Run the Troubleshoot Wizard

This is one way to find the exact nature of the problem that spurred error code 43 to pop up. To launch and run the Troubleshoot Wizard, here’s what you need to do:

  • Go to the start menu
  • Type Device Manager in the search bar and then press enter
  • Click on Device Manager to run it on your system
  • Now click on the ‘General Tab’
  • After that press Trouble Shoot to launch the Troubleshooting Wizard

The Wizard will diagnose the problem and provide you a solution to resolve it, all you have to do from there is to follow the Wizard’s instructions

Method 2 - Check the Hardware Documentation

If for some reason Method 1 doesn’t work,  another solution would be to check the hardware documentation for more information about diagnosing the problem.

Method 3 - Uninstall Faulty Drivers

If the underlying reason for code 43 is related to driver problems, then the best way to resolve it is to uninstall faulty drivers and then reinstall new drivers. One of the many ways to uninstall drivers is:

  • Click on the start button
  • Type ‘sysdm.cpl’ in the search box and then press enter to continue
  • In the System Properties dialog box open the Hardware tab
  • Click Device Manager and then double click Device Type
  • Now click on the problematic hardware device reporting code 43
  • After that go to the Driver tab and click Uninstall to uninstall that driver completely
  • Visit the manufacturer’s website and download the new driver version
  • Install it on your system by extracting the .ZIP file

Method 4 - Update Drivers Automatically

Identifying and updating new driver versions manually can be both frustrating and time-consuming especially if you are in a rush and no computer whiz.

Also, after you update the drivers, you need to keep checking them time and again to ensure they don’t become outdated. You need to update them every time new versions are available which can be stressful.

To avoid this hassle by repairing code 43 permanently, download DriverFIX. This is an innovative and user-friendly device driver software program exclusively designed to resolve all kinds of driver problems.

Whether code 43 occurs on your PC due to missing or outdated drivers, DriverFIX can resolve the problem easily.

The intelligent programming system embedded in this software enables it to detect problematic and outdated drivers in seconds.

It matches new and compatible versions and updates the drivers immediately, automatically, and on a regular basis in just a few clicks. This resolves code 43 and also ensures that all your drivers remain up to date.

DriverFIX is compatible with all Windows versions.

Click here to download DriverFIX to repair and resolve code 43 right away.

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Installation failed, ended prematurely
If you are trying to install or reinstall a program on your Windows 10 computer but encountered an error instead that says, “Fatal error, Installation fails, Installation ended prematurely because of an error”, then you’ve come to the right place as this post will guide you how you can fix it. This kind of error is most likely caused by some files that may have been left behind by the previous installation of the program. Each time a program is uninstalled, it leaves behind its files and if the uninstallation process wasn’t completed properly, then it would result in errors like the
“Fatal error, Installation fails, Installation ended prematurely because of an error”.
Moreover, this kind of error is a generic one that can also occur with any software reinstallation or installation. And to fix this error, there are several suggestions you must check out. You can try to install or reinstall the program in a Clean Boot State or restart the Windows Installer Service. You could also try to re-register the Windows Installer Service or re-register the VBScript.dll file.

Option 1 – Install or reinstall the program in a Clean Boot State

It is possible that there are some third-party applications in your computer that are preventing the program from getting installed and to isolate this possibility, you need to boot your computer in a Clean Boot State and then try installing the program again. Putting your computer in this state can help you identify which program is the culprit and thus isolates the problem. In a Clean Boot state, your computer will start using only the pre-selected minimal set of drivers and startup programs. Note that you have to disable and enable one process at a time.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After you’ve set your computer into a Clean Boot State, make sure that you’re signed in as administrator and then try to install the program again.

Option 2 – Try to restart the Windows Installer Service

The next thing you can do to fix the problem is to restart the Windows Installer Service. To do this, follow these steps:
  • Tap the Win + R keys to launch the Run utility and type “services.msc” in the field and then hit Enter to open the Windows Services Manager.
  • Next, look for the Windows Installer service among the list of services shown.
  • Once you found it, right-click on it and open its Properties.
  • From there, click on the Stop button and then click on the Start button.
  • But if it isn’t running, then just click on the Start button.

Option 3 – Try to unregister and re-register the Windows Installer Module

  • Tap the Win + R keys to open the Run dialog box.
  • Then type the “msiexec /unregister” command and hit Enter to unregister the Windows Installer Module.
  • Next, type the “msiexec /regserver” command and hit Enter to re-register the Windows Installer Module.
  • Now restart your computer and see if unregistering and re-registering the Windows Installer Module fixed the problem or not.

Option 4 – Try to re-register the vbscript.dll file

You may have to re-register the vbscript.dll file using the regsvr32.exe before you can successfully install the program and fix the error. The Regsvr32 tool is a command-line utility that can be used to register and un-register the OLE controls like DLL and ActiveX (OCX) control in the Windows operating system. Follow the steps below to use it.
  • Open Command Prompt as admin from the WinX menu.
  • Next, type regsvr32.exe vbscript.dll in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
  • You should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully. After that, try to install the program again and see if it now works.
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