Microsoft Office Windows 11 edition

Error Code 0xC1900101, 0x30018? - What is it?

Users, when upgrading to Windows 10 from Windows 7 or Windows 8/8.1, or when upgrading to a new version, build, service pack, or major update of Windows 10, can encounter error code 0xC1900101, 0x30018. Windows 10 installation fails and stops or hangs. During the installation process, it will reach a certain maximum limit (normally at 6% or 32%) then reverts back to the previous version of the operating system and displays the following message:

We couldn’t install Windows 10. We’ve set your PC back to the way it was right before you started installing Windows 10.

0xC1900101 – 0x30018 The installation failed in the FIRST_BOOT phase with the error during the SYSPREP operation.

Solution

Error Causes

In attempting to fix Error Code 0xC1900101-0x30018, it is vital to know what causes this issue. The most probable causes of this error are:

• Incompatible hardware or driver
• Incompatible security programs or antivirus or incompatible utility software
• A device driver possibly stopped responding to setup.exe while on the installation process.

In some cases, you might be opened to other error messages when attempting to update to Windows 10, including error code 8007002c.

Further Information and Manual Repair

In fixing issues related to error codes, it is best to employ manual repair methods. Using these methods helps users pinpoint the root causes of the issue and apply solutions permanently to fix the issues. While most manual repair methods can be done by every Windows user, even those without technical abilities, there are certain cases where help from a Windows professional is needed. If you’re not up to facing risks in implementing manual methods yourself, consider getting help from a professional Windows technician or you can use a powerful automated tool. In fixing Error Code 0xC1900101-0x30018, you can repeat the same steps used for 0xc000021a (Method One) or you can try doing the following:

• Disable or uninstall your Antivirus program before proceeding to upgrade the system
• Ensure that the machine name is simple (having at least 8 characters) with no special characters like hyphens or dashes.
• Restart the device a few times then try again.
• Disable General USB Devices such as the Smart Card Reader.
• If you use an SCSI hard disk, ensure that you have available drivers you can use for your storage such as a thumb drive and make sure that it is connected. During the Windows 10 setup, select the Custom Advanced Option and use the Load Driver command to be able to load the suitable driver for the SCSI drive. If this fails, try switching to an IDE-based hard disk.
• You can now perform a clean boot. Restart your device then try again.
• If you are using the .ISO file for upgrading the system, you need to disconnect from the Internet first before proceeding to the setup. If you are connected to Wi-Fi or by Ethernet (LAN), make sure to disable both connections then you can proceed to set up again.
• If you’re performing the update through Windows Update, once the download reaches 100%, disconnect from the Internet, and then proceed with the installation.

NOTE: If this fails, if possible, you can try using the .ISO file in upgrading.

• Switch to a local account if the device is connected to a domain.
• Disconnect all external devices attached to the computer such as gaming controllers, printers, or USB keys.

If you’re using Windows Update in installing Windows 10, you can implement the following:

1. Open the Command Prompt window by pressing Windows Key + X. Select Command Prompt (Admin) from the menu.
2. Stop the BITS, Cryptographic, MSI Installer, and the Windows Update Services. In order to do this, Type or Copy and Paste the following commands one at a time:

NOTE: Don’t forget to hit Enter after every command.

net stop wuauserv

net stop cryptSvc

net stop bits

net stop msiserver

3. Rename the Catroot2 and SoftwareDistribution In order to do this, Type or Copy and Paste the following commands one at a time:

NOTE: Don’t forget to hit Enter after every command.

                        ren

C:WindowsSoftwareDistribution SoftwareDistribution.old

                          ren

C:WindowsSystem32catroot2 Catroot2.old

4. Restart the BITS, Cryptographic, MSI Installer, and the Windows Update Services. In order to do this, Type or Copy and Paste the following commands one at a time:

NOTE: Don’t forget to hit Enter after every command.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

5. Type Exit in the Command Prompt then close the Command Prompt window then restart the computer.

Can’t seem to put up with the long and technical manual repair process? You can still fix this error by downloading and installing a powerful automated tool that will surely get the job done in a jiffy!

Connapi.dll Error Code - What is it?

Connapi.dll is a type of dynamic link library file. This file contains small programs like any other DLL file and is called to load certain programs on your PC. The Connapi.dll error message occurs either when using or installing programs. This error message is displayed in either of the following messages:

“Connapi.dll Not Found" "This application failed to start because connapi.dll was not found. Re-installing the application may fix this problem." "The file connapi.dll is missing." "Cannot start [APPLICATION]. A required component is missing: connapi.dll. Please install [APPLICATION] again." "Cannot find [PATH]connapi.dll"

Solution

Error Causes

Connapi.dll error may occur due to numerous reasons on your PC. The most common causes include:

• Missing Connapi.dll file
• Corruption of the Connapi.dll file
• Driver Issues
• Viral Infection
• Registry Issues such as bad and invalid entries

This error may hamper your ability to access your desired programs causing you a great deal of inconvenience. And if the underlying cause of the error is related to the registry, then your computer can be at serious risks like system failure and crash.

Further Information and Manual Repair

To resolve Connapi.dll error code on your PC, here is a list of solutions. These are easy, very simple to perform, deliver the best results, and more importantly require no technical expertise.

Solution 1: Check your Recycle Bin - You May Have Deleted the File Accidentally

As dll files are shared files, it is possible that you accidentally deleted the Connapi.dll file while uninstalling a program from your system. In such a situation, go to the recycle bin and look for the file. If you find the missing Connapi.dll file, simply restore it and then try running your desired program again. If the program runs, then the error is resolved. However, if it still persists, then try other solutions given below.

Solution 2: Update the Drivers

Try updating drivers for hardware devices on the system. To do this, go to the start menu and then Control Panel. Double click on Add or Remove programs icon. Now select incompatible drivers and remove them. After that, restart your PC to activate changes. Now go to the manufacturers’ website to download new drivers and install them on your PC.

Solution3: Scan for Viruses

Another solution is to scan for viruses and malware. Sometimes these can also damage and corrupt dll files on your system. To perform a scan, simply download a powerful antivirus program and run it.

Solution 4: Clean and Restore the Registry

If the error code is still there, then this means the problem is triggered by the registry issues. To resolve it you must clean the registry and remove all the unnecessary and obsolete files like junk files, internet history, temporary files, and cookies. The best way to clean these files instantly is to install Restoro. This is an advanced, cutting-edge, and multi-functional PC Fixer. It has a user-friendly interface and is integrated with powerful utilities like a registry cleaner, anti-virus, and a system optimizer. It is compatible with all Windows versions. The registry cleaning feature scans your entire PC in seconds and detects all the registry issues. It removes all the bad registry entries and unnecessary files. Simultaneously, it also fixes the system files and dll files like Connapi.dll. The anti-virus utility removes all types of malicious software on your system while the system optimizer utility ensures your system performs at its optimum speed. To resolve Connapi.dll error, click here to download Restoro.

Default applications in previous Windows versions were a pretty straightforward process. The user went to the settings application and picked for each category which application he would like to choose from the list of installed ones. In Windows 11 things are little changed. In this article, we will show you how to choose the default internet browser inside Windows 11, and sadly it is a more tedious task than in previous versions.

Choosing default browser in settings

As in previous versions of the Windows operating system you will need to use the settings application in order to change your default Internet browser. Previously, in Windows 10, a variety of general categories like email, web browser, and photo viewer were all listed under the Default Apps section of the Settings panel. It was easy to click on one of those categories and click on the option you like best from the small pop-up suggestion window. In the Windows 11 Insider Build, you’ll see a gauche list of an individual file or link types that you’ll need to specify your preferred browser for. The types include: HTM, HTML, PDF, SHTML, SVG, WEBP, SHT, FTP, HTTP, and HTTPS. There are additional optional types you can specify your preferred browser for as well. The issue here is in order to use a single browser which most users do you will have to go through each file type and set your preferred one. I am really not sure why this was introduced or why it has to be this way, all I can do is hope that in the final release of Windows 11 this feature will be rolled back as it used to be and that you could set your default browser in just one simple click.

Microsoft is trying to make Windows into a personalized OS, more and more features and parts can be customized to user liking. From larger things to smaller ones nowadays you can almost personalize every detail of Windows itself. In this article, we will tackle how to bring back the names of running applications on the taskbar. Placing names beside icons on the taskbar is a pretty simple and straightforward task easily done. First, right-click the Taskbar and select Taskbar settings. In Taskbar settings, click the menu labeled Combine taskbar buttons. Select Never. That's it, now all of your running applications have a name beside them. If you change your mind, you can always undo it by selecting Always hide labels in the Combine taskbar buttons menu.

If you encounter the “Diskpart failed to clear disk attributes” error when you try to change the read-only state of a storage device using the Diskpart application and the request is denied, worry not for this post will give you a couple of fixes to resolve the problem. As you know, Diskpart is used for resolving read-only storage devices by changing their attribute via the command line. So if it is not able to change the attribute of the storage device, then you will most likely encounter an error such as this one. This kind of error is not uncommon and as long as there are no damaged physical attributes, you can resolve it right away. There are tons of reasons why you’re getting this error while using Diskpart, it could be that the storage device has a physical write-protected switch or the disk is hidden or has bad sectors. It could also be because the storage drive might be in RAW format or that you are running the Diskpart application without admin privileges. Whatever the cause may be, here are some options you can try to fix the problem but before you proceed, make sure that you log on to your PC as an administrator.

Option 1 – Check if there is a physical switch on the storage device

There are some USB devices and SD card readers that have a write-protected physical switch that disables all the writable options on the storage device and so if it is turned on, Diskpart won’t be able to change the disk attribute to writable. To check, simply look for the physical switch on both sides of the device and once you found it, make sure that it is toggled off and then plug the storage device back in then try running Diskpart once again.

Option 2 – Modify the WriteProtected key in the Registry Editor

Before you proceed, you have to create a System Restore Point first.

• Tap the Win + R keys to open Run and type “Regedit” in the field and hit Enter to open the Registry Editor.
• Next, navigate to the following path:

HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlStorageDevicePolicies

• After that, look for the “WriteProtect” registry entry which is located on the left side of the window, and then double click on it.
• Change its value to “0” and click OK to save the changes made and exit the Registry Editor.

Option 3 – Run CHKDSK to check the drive for errors

When it comes to some issues concerning the hard drive or removable devices, there is a utility in Windows that might help which is called “chkdsk”. This error check utility can help with several issues in the system including the “Diskpart failed to clear disk attributes” error.

• Tap the Win + S keys to open the Search box.
• Then type “command prompt” in the field and from the search results that appear, right-click on Command Prompt and select “Run as administrator”.
• After opening an elevated command prompt, copy and paste the following command and hit Enter:

CHKDSK [volume [[path] filename]] [/F] [/V] [/R] [/X] [/C] [: size]]

Note: In the command given above, “[/F]” will try to fix the system errors while “[/R]” will be the one to fix the bad sectors.

• Now if you are prompted to run CHKDSK after your reboot your PC, just tap Y and reboot your PC.
• If CHKDSK is not able to find any errors, tap the Win + E keys and navigate the access window. From there, right-click on the concerned drive and click on Properties.
• After opening Properties, click on the tab Tools and then click on the “Check” button under the Error-checking section.
• Wait until the process is completed and then restart your computer.

Option 4 – Clear the attributes on RAW

• Tap the Win + S keys then type “diskpart” in the field.
• Click the Diskpart application and if a User Account Control dialog box pops up, click Yes to proceed.
• After opening an elevated Command Prompt, type in the commands listed below and make sure to tap Enter right after you key in one command after the other.
  • list volume
  • select volume ‘n’ (In this command, you have to replace ‘n’ with the volume number of the drive)
  • format fs=fat32 quick (In this command you also have the flexibility to change the format to ‘ntfs’ or ‘exfat’)
• After executing the commands given, unplug the removable storage device and wait for a couple of seconds and then plug it back in.
• Now try any normal write operations and see if the error no longer appears.

Option 5 – Try checking the hardware components

On the other hand, it is also possible that the issue has something to do with a hardware problem and so you need to check the hardware components on your computer to determine that.

If your Microsoft Edge browser encountered a Stop Error that says, “INVALID_POINTER_READ_c0000005 (atidxx64.dll)” in your Windows 10 computer, then this indicates that your Graphics card driver is outdated. According to security experts, Microsoft has already acknowledged the problem and stated that this issue exists with Windows 10 v1809, Windows Server 2019, and Windows Server version 1809. Although there is no direct way to resolve the problem, there are still some workarounds you can try. If you are using a RadeonHD2000 or HD4000 series video card, the update will be blocked for you. Some users also claim to experience performance issues with the lock screen or the ShellExperienceHost. However, if you are using AMD, the problem is that it no longer supports Radeon HD2000 and HD4000 series graphics processing units or GPUs. Even though Microsoft is already working for a way to resolve the problem, here are some alternative solutions you can check out:

Option 1 – Update your Graphics card drivers

• First, boot your computer into Safe Mode.
• After that, tap the Win + R keys to launch Run.
• Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. From there, look for the Display Adapters and click on them.
• After that, right-click on each entry under the Display Adapters and select the “Uninstall Device” option from the menu.
• Now restart your computer.
• After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.

Note: You also have the option to go directly to the website of your graphics card manufacturers like NVIDIA, Intel or AMD and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

Option 2 – Try removing AMD Radeon HD2000 and HD4000 drivers

Although this is not exactly a perfect solution, removing AMD drivers will make the operating system fall back to the default GPU available on your motherboard. You also have the option to completely disable the hardware.

• Tap the Win + X + M keys to open the Device Manager.
• Next, look for your Graphics card drive, and under Display Adapters, right click on them and click Uninstall device or Disable device.
• After that, restart your computer. This will disable the AMD drivers so you won’t be able to find them. It will also release the Windows 10 v1809 update on your computer and in case your operating system tries to prompt you with the “New Device found” message, simply ignore it.

Option 3 – Try to use another browser

You might want to use another browser especially when you already updated your computer and Microsoft Edge still keeps on crashing. You can use Google Chrome, Mozilla Firefox, and other browsers as alternatives until you sort out the problem.

Option 4 – Try to remove the Graphics card physically

You might also want to try removing both AMD Radeon HD2000 and HD4000 as they are very old graphics cards. And since AMD is not going to roll out anything, at least on its own if your motherboard has an onboard GPU, it would be best to get rid of the cards. After that, install the Windows v1809 update and then put them back in. You also have the option to install the driver but just don’t use Microsoft Edge.

What is Bandoo?

Bandoo application, specifically product version 5.0.2.4762, is a bundled program. What does this mean? Simply, Bandoo, upon installation, installs additional programs, extensions, and add-ons to a computer and computer’s browser, without the knowledge of the user. This version of Bandoo concentrates on providing features for entertainment and also functionality/tools for backing up your computer files. Once executed, the file installs the iLivid Download Manager Software. Additional tools installed within the bundle include a Movie Toolbar and the thriving search engine ‘Ask.com.’ Technical details about Bandoo include: 

Digital Signature/Publisher:  Bandoo Media, Inc. Product Version: 5.0.2.4762 Entry Point:  0x000038AF

Assessment of Bandoo Potentially Unwanted Program

Interestingly, before the installation of Bandoo product version 5.0.2.4762 was complete, Spyhunter detected that the software was a PUP. After the installation was complete, product version 5.0.2.4762 of Bandoo added add-ons and extensions to both Internet Explorer and Chrome Browsers (these were the only 2 browsers used within the assessment). These appeared in the form of a Movie toolbar, providing quick access to movie trailers, reviews, ratings, and other video functionality, and ‘Ask’ (Ask.com) search engine.

Areas of Infiltration by Bandoo

Bandoo product version 5.0.2.4762 infiltrated several areas of the computer system. After installation, folders were neatly placed as files within all programs. Within “All Programs” there were 3 newly added programs. These included:

• iLivid
• Movies Search App for Chrome
• Movies Search App for Internet Explorer

The iLiVid application seems to be the main offer while the others, namely Movies App for Internet Explorer by Ask was featured as promotions or advertisements. Additionally, just below the 'END USER LICENSE AGREEMENT AND PRIVACY POLICY' a request was made that the user set Ask.com as both their homepage, new tab, and default search engine. This is just another well-concocted plan to get Internet users onto the 'Ask.com' search engine. Along with the 3 programs installed as a bundle,  a new folder was found within the computer's local drive. This program was termed OLBPre.

What is OLBPre?

OLBPre.exe is reputed as dangerous adware that weakens the security settings of a computer system. It's also covertly used for dropping files on a targeted computer, often without the user's consent or knowledge.

Manual Steps for Removal of Movie Search Apps

I found this removal pretty simple. Depending on your Operating System, there will be slight discrepancies in the manual removal steps. Using the Windows 8 (8.1) OS on your computer:

• Step 1: from your desktop, right-click on the ‘Start Button’.  A menu box will then appear.
• Step 2: from the menu box, click ‘Search’.
• Step 3: enter “Programs and Features” within the Input Box.
• Step 4: locate the installed apps. You should be able to see “Movies Search App for Chrome” & “Movies Search App for Internet Explorer”.
• Step 5: right-click on the names of the Apps (the ones you want to remove) when you’ve located them.
• Note: you will have to remove the apps one after the other.
• Step 6: after right-clicking the app, click the uninstall option (probably the only option available anyway).
• Note: If a box appears asking If you wish to ‘block’ or ‘allow’, select the allow option. That’s just the Publisher’s way to annoy you out of uninstalling the app.
• Step 7: follow instructions until the app is fully removed.
• Step 8: Repeat steps for the other app.

Since Bandoo also changed your search engine, you’ll have to reset that manually for Internet Explorer and Chrome. Follow the steps below:

• Step 1: Open your Internet Explorer browser.
• Step 2: Click the tool option located in the top right-hand corner of the page.
• Step 3: Click the “Internet Options” option.
• Step 4: Under the “General” tab, you’ll be able to see approximately 3 buttons. Click the button labeled ‘Use Default”.
• Step 5: At the bottom right-hand corner of the pop-up menu, select the “Apply” button and “OK”. That should do the trick.

Removal for Chrome Extension

This removal is simple.

• Step 1: Open your Chrome browser.
• Step 2: A pop-up box will be visible.
• Step 3: Click the “Remove from Chrome” option.

After removing the extensions/add-ons, perform another scan with Spyhunter. You’ll pick up a few threats. The second scan should clear up everything. To completely remove Bandoo from your computer, click here to download and install Spyhunter.

If you are trying to save a file in a PDF format on your Windows 10 computer but then the PDF text content in an Adobe file suddenly disappears, then read on. This post will give you more insight into this issue. This kind of issue is rare and mostly occurs in forms that you can fill upon. In such a case, the text you enter in the form vanishes right after you click the Save button. One of the benefits of working with PDF files is that it has the ability to compress high-quality files to relatively small file sizes. This is really useful especially when you are saving hard drive space and you’re working with limited storage resources. However, these files can contain layered content if they are created from layered documents using applications like Adobe InDesign. Consequently, a single page of the PDF file can contain different layers with different content. So if you try to save or print a PDF file that contains layered content, the elements will disappear from the PDF. To resolve this issue, you can try to merge or flatten the file since it will help keep the changes in the PDF file. On the other hand, you can no longer make any alterations or form data once you flatten the file. Another thing to keep in mind is that merging or flattening the file can’t be undone so you might want to save another copy of the file before you proceed.

Option 1 – Print to PDF

• First, you have to open the desired PDF file and tap the Ctrl + P keys to open the Print dialog box.
• After that, select the “Microsoft Print to PDF” option as the printer.
• Once the action is confirmed, it will regenerate another version of the PDF file with the default settings and merge all the existing layers into a single layer.
• On the other hand, you can also click on the “File” menu of the PDF file and select Print.
• From there, click on the Print button and select “PostScript (*.ps)” as the “Save as” type to save a PostScript copy of the original PDF file.
• Once you’re done, double click on the .ps file to open the file in the Adobe Distiller which will flatten the file automatically and convert it to a PDF file with only one visible layer.

Option 2 – Save the PDF file as an Optimized PDF file

If you are using the Acrobat Reader Pro version such as the Acrobat Pro, Foxit, and so on, you can try to flatten the layers by saving the PDF file as an Optimized PDF file. Refer to these steps to do so:

• Select File > Save as > Optimized PDF.
• Next, select the Transparency checkbox from the Settings window that opens.
• Then click on the Save button to apply and save the changes made. After that, the PDF text content should not disappear when you try to save a file on your Windows 10 computer.

One of the most useful built-in tools in Windows 10 is the Check Disk or CHKDSK utility. It is the one that maintains the integrity of the disk that’s connected to a computer which can be launched using the GUI or graphical user interface and using the command line. There are a lot of things that warrant the running of this built-in utility and one of these things is the readability of the disk. Recently, a number of users reported that they encountered an error when they tried to run the CHKDSK utility – the error states, “Cannot open volume for direct access”. This kind of error in CHKDSK appears each time the command line is launched according to the affected users. As per the users who encountered this issue, they receive the following error messages when they tried running a ChkDsk command:

“C:WINDOWSsystem32>chkdsk /f g: Cannot open volume for direct access. C:WINDOWSsystem32>chkdsk /f f: The type of the file system is NTFS. Volume label is 0529357401.”

To fix the “Cannot open volume for direct user access” error, here are some suggestions that might help. Follow them carefully.

Option 1 – Try running the CHKDSK utility on Boot

On the other hand, you can also try to run the CHKDSK utility on Boot so you can fix the error and recover any damaged segments of the drive.

• Open an elevated Command Prompt and enter this command: chkdsk /x /f /r
• After that, you will a message that says, “Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts? (Y/N)”
• Type Y and tap Enter to schedule a CHKDSK scan once your computer reboots next time.

Option 2 – Try to run the Primary Hard Disk Self Test

The next thing you can do to fix the problem is to run the Primary Hard Disk Self Test by following the steps below.

• You need to boot your computer into the BIOS first.
• After that, go to the Diagnostics tab and select the “Primary Hard Disk Self Test” option. Note that it may be different depending on the motherboard with different manufacturers but they should imply the same thing.
• Now, wait until the test is completed, and then boot your computer normally.

Option 3 – Try to check the hard drive’s health

The next thing you can do to resolve the issue is to check the health of your hard drive using the WMIC utility in the Windows Command Prompt. This utility will check if your hard drive has any problems which resulted in the “Cannot open volume for direct user access” error.

Option 4 – Try to disable various restrictions on your hard drive

You might also want to disable the various restrictions on your hard drive since it is possible that it is encrypted or restricted which explains why you are unable to perform any operations in it and throws the “Cannot open volume for direct user access” error instead. For instance, if you have BitLocker, you can try to disable it and see if it fixes the error or not.

Option 5 – Try to uninstall or disable the Drive Locking feature on your hard drive

You could also look for any Drive Locking feature on your hard drive that tricks disk changes as it might be the root cause of the problem. Thus, if you find one, you need to either uninstall or disable it and then execute a check disk command to resolve the problem.

Option 6 – Try to disable the application service

Disabling the application service can also help you fix the problem. How? Refer to these steps:

• Tap the Win + R keys to launch the Run utility and type “services.msc” in the field and then hit Enter to open the Services Manager.
• Next, scroll down among the list of services and look for the service related to the security software or disk checker software.
• Once you find it, right-click on that service and select Properties.
• After that, change its Startup type to Disabled and click on the OK and Apply buttons to save the changes made.
• Now restart your computer and don’t forget to enable the service back once the disk check is completed.

Option 7 – Try to use Repair Volume via Windows PowerShell

You could also try to use the Repair Volume using Windows PowerShell. All you have to do is open PowerShell as admin and type the “repair-volume -drive letter <DRIVE LETTER>” command and then tap Enter to run Repair Volume. This should resolve the error.

Error Code 0x800ccc13– What is it?

0x800ccc13 is an error message related to sending email using Outlook. Many people are receiving this error after making an upgrade from Windows 7 or Windows 8.1 to Windows 10. The error message appears when you try to send an email message with the use of a POP3 account or an IMAP account in an Outlook profile that has an Exchange Server 2010 mailbox configured. A common complaint would be: Since upgrading to Windows 10 I cannot send email from Outlook 2013. Mail stays in the Outbox, and I get: Error 0x800CCC13. Cannot connect to the network.

Symptoms

This problem may arise under the following situations:

• You are using Microsoft Office Outlook in online mode to connect to a Microsoft Exchange Server 2010 mailbox
• When you add an additional POP3 or IMAP account in the same Microsoft Outlook profile
• You are sending an attachment through email.
• You try sending an email by selecting POP3 or IMAP account as the sender

During these circumstances, the email message stays in the Outbox and you receive the following error message: Task '<the POP3 account or the IMAP account> - Sending' reported error (0x800CCC13): 'Unable to connect to the network. Check your network connection or modem.'

Solution

Error Causes

Error Code 0x800ccc13 occurs because the system files in Windows 10 during the upgrade became corrupted and most likely caused authentication issues. It can happen with any version of Outlook. Damaged data files will also cause error code 0x800ccc13 to manifest. Overall, the corruption of the Microsoft Windows System could be a result of an installation partially done (or an incomplete one), deletion of any application or hardware erroneously, and or malware or adware infestation.

Further Information and Manual Repair

Method 1:

Use the Windows System File Checker to repair corrupted files Verify that your SMTP, username, and password settings are correct. Now, in order to correct missing or corrupt Windows System files, try the following solution by running a command. This is known as the System File Checker. Follow the steps below to invoke the program using a command prompt command:

1. At first, you need to open the command prompt. To do so, right-click the Windows button in the bottom left of the screen, and select Command Prompt (Admin).
2. Now, enter the following command

sfc/scannow

When it is done, a message will confirm that Windows found some corrupt or missing files and it has successfully repaired those. Check the Outlook and see if your emails are sending. If the problem persists, don’t worry there is another way to solve this. Users have found another command helpful is using the NetShell utility from the command prompt, which is similar to the above solution.

1. Open the Command prompt by Right-clicking the Windows button in the bottom left of the screen and select Command Prompt (Admin).
2. Enter the following command

netshwinsosk reset

This helpful command will reset the network adapter to its default settings. Hope this will solve your problem. If not, you may want to try the Method 2 listed below.

Method 2:

For this method, you need to consider the following things:

• Are you using POP3, IMAP, or Exchange server for your email account?
• How many email accounts have you configured in your Outlook?
• Is there an undelivered email stuck in your Outbox?
• If you are trying to send an attachment, what is the size of the attachment?

Try the following:

1. Move or delete any undelivered email that is stuck in the Outbox folder, and then try sending an email and verify the result
2. Start Outlook in Safe Mode by following the instructions below

Hold down Windows key + R. Copy this command Outlook /safe Note, there is a space between Outlook and / Paste it in the open box and press Enter If Outlook in Safe Mode works, disable the add-ins by following the steps below and determine if the problem is caused by add-ins.

• Click File menu, click Options, Add-ins, Go button beside Manage Com-in Add.
• If there are add-ins listed, clear the checkbox.
• Close Microsoft Office and restart it.
• Disable the add-ins one at a time. Now, restart Outlook and repeat the procedure once more. If the problem appears again, it will help you find which add-in is causing the problem.

3. Start the computer using the clean boot. Now, try to send an email and see the result.
4. If the problem still lingers, create a new profile and configure the email account.

If you do not possess the technical expertise required to accomplish this yourself or do not feel comfortable doing so, download and install a powerful automated tool to get the job done.