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Fix Windows Update Error Code 0x8e5e0147

As you already know, the Windows Update mechanism in Windows 10 is a bit complex as it depends on thousands of files and services in order to properly function. There are DLL files and services that support this mechanism’s proper functioning. And so if there is any malfunction with any of these files or services, it will result in some errors when running Windows Update. One of these errors is the error code 0x8e5e0147 which has the following error message:

“There was a problem installing some updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help – Error 0x8e5e0147”

To fix this error, there are several methods you can try. You can run the Windows Update troubleshooter or reset the Windows Update components manually or clear the SoftwareDistribution folder and install the update manually. You could also reset the Windows Update Agent to default using a command in PowerShell.

Option 1 – Try to run the Windows Update troubleshooter

The first thing you can do to fix the Windows Update error code 0x8e5e0147 is to run the Windows Update Troubleshooter. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 2 – Try to reset the Windows Update components

If by any chance that the third option didn’t work, you can also try resetting the Windows Update components as it could also help you resolve the Windows Update error. How? Refer to the following steps:

  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver

Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS and MSI Installer.

  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 3 – Try downloading and installing the Windows Updates manually

Windows Update error code 0x8e5e0147 might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:

  • Go to Settings and from there go to Update and Security > View Update History.
  • Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
  • After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.

Note: You can also use the Microsoft Update Catalog, a service from Microsoft that provides a list of software updates that can be distributed over a corporate network. With the help of this service, it can be easier for you to find Microsoft software updates, drivers as well as fixes.

Option 4 – Try to reset the Windows Update Agent

Since you can’t update the Windows Update Agent on your Windows 10 computer manually, you can try resetting it instead and you can do it using the Reset Windows Update Agent tool which you can download from the official Microsoft website. This tool allows you to:

    • Scan all protected system file and replace the corrupted one’s (sfc /scannow)
    • Scan, detect, and repair corruptions in Windows system image
    • Clean up superseded components
    • Reset Windows Update components
  • Change invalid values in Windows Registry
  • Delete temporary files

Moreover, this tool also allows you to carry out these operations:

  • Open Internet Explorer settings
  • Search for Windows Updates
  • Explorer for local or online solutions
  • Restart your computer

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How you can know if your internet browser is hijacked

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So how exactly does a browser hijacker infect a PC

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Some hijackers could be removed by deleting the free software they were included with or by removing any add-ons you have recently added to your computer system. But, most hijackers are hard to remove manually. Regardless of how much you attempt to get rid of it, it can return over and over again. On top of that, manual removal needs you to execute many time-consuming and complicated actions which are very difficult to carry out for rookie computer users.

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Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove MySearchDial without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by MySearchDial

Files: %PROGRAMFILES%Mysearchdialbhmysearchdial.dll. %PROGRAMFILES%MysearchdialescortShld.dll. %PROGRAMFILES%MysearchdialmysearchdialApp.dll. %PROGRAMFILES%MysearchdialmysearchdialEng.dll. %PROGRAMFILES%Mysearchdialmysearchdialsrv.exe. %PROGRAMFILES%MysearchdialmysearchdialTlbr.dll. %PROGRAMFILES%MysearchdialSqlite3.dll. %APPDATA%MozillaFirefoxProfilesENV(mysearchdial_path)[email protected]. %APPDATA%mysearchdialmysearchdial. %APPDATA%mysearchdial. %PROGRAMFILES%Mysearchdialbh. %PROGRAMFILES%Mysearchdial. Registry: Key HKEY_CLASSES_ROOT named esrv.mysearchdialESrvc.1 Key HKEY_CLASSES_ROOT named esrv.mysearchdialESrvc Key HKEY_CLASSES_ROOT named mysearchdial.mysearchdialappCore.1 Key HKEY_CLASSES_ROOT named mysearchdial.mysearchdialappCore Key HKEY_CLASSES_ROOT named mysearchdial.mysearchdialdskBnd.1 Key HKEY_CLASSES_ROOT named mysearchdial.mysearchdialdskBnd Key HKEY_CLASSES_ROOT named mysearchdial.mysearchdialHlpr.1 Key HKEY_CLASSES_ROOT named mysearchdial.mysearchdialHlpr Key 0400EBCA-042C-4000-AA89-9713FBEDB671 at HKEY_CLASSES_ROOTInterface. Key 0BD19251-4B4B-4B94-AB16-617106245BB7 at HKEY_CLASSES_ROOTInterface. Key 219046AE-358F-4CF1-B1FD-2B4DE83642A8 at HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet ExplorerLow RightsElevationPolicy. Key 3004627E-F8E9-4E8B-909D-316753CBA923 at HKEY_CLASSES_ROOTCLSID. Key 3281114F-BCAB-45E3-80D9-A6CD64D4E636 at HKEY_CLASSES_ROOTInterface. Key 44533FCB-F9FB-436A-8B6B-CF637B2D465A at HKEY_CLASSES_ROOTInterface. Key 44B29DDD-CF7A-454A-A275-A322A398D93F at HKEY_CLASSES_ROOTInterface. Key 4ED063C9-4A0B-4B44-A9DC-23AFF424A0D3 at HKEY_CLASSES_ROOTCLSID. Key 82E74373-58AB-47EB-B0F0-A1D82BB8EB5C at HKEY_CLASSES_ROOTCLSID. Key A4DE94DB-DF03-45A3-8A5D-D1B7464B242D at HKEY_CLASSES_ROOTInterface. Key AA0F50A8-2618-4AE4-A779-9F7378555A8F at HKEY_CLASSES_ROOTInterface. Key B2DB115C-8278-4947-9A07-57B53D1C4215 at HKEY_CLASSES_ROOTInterface. Key B97FC455-DB33-431D-84DB-6F1514110BD5 at HKEY_CLASSES_ROOTInterface. Key C67281E0-78F5-4E49-9FAE-4B1B2ADAF17B at HKEY_CLASSES_ROOTInterface. Key D40753C7-8A59-4C1F-BE88-C300F4624D5B at HKEY_CLASSES_ROOTCLSID. Key E72E9312-0367-4216-BFC7-21485FA8390B at HKEY_CLASSES_ROOTInterface. Key EF5625A3-37AB-4BDB-9875-2A3D91CD0DFD at HKEY_CLASSES_ROOTCLSID. Key EF5625A3-37AB-4BDB-9875-2A3D91CD0DFD at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowser Helper Objects. Key F6CCB6C9-127E-44AE-8552-B94356F39FFE at HKEY_CLASSES_ROOTInterface. Key FBC322D5-407E-4854-8C0B-555B951FD8E3 at HKEY_CLASSES_ROOTTypeLib. Key FFD25630-2734-4AE9-88E6-21BF6525F3FE at HKEY_CLASSES_ROOTInterface. Key mysearchdial at HKEY_CURRENT_USERSoftware. Key mysearchdial at HKEY_CURRENT_USERSoftwareInstallCore. Key mysearchdial at HKEY_LOCAL_MACHINESOFTWARE. Key mysearchdial at HKEY_LOCAL_MACHINESOFTWAREInstallCore. Value 3004627E-F8E9-4E8B-909D-316753CBA923 at HKEY_LOCAL_MACHINESOFTWAREMicrosoftInternet ExplorerToolbar.
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About Browser Hijackers

Browser hijack is a very common type of online fraud where your web browser settings are altered to allow it to do things you never intend. Browser hijacker malware is designed for many different reasons. These are generally used to force visitors to predetermined sites, manipulating web traffic to generate ad revenue. Nevertheless, it’s not that harmless. Your internet safety is jeopardized and it is also really irritating. Additionally, hijackers can make the entire infected system fragile – other harmful malware and viruses would take hold of these opportunities to get into your system very easily.

Signs of browser hijacker infection

Symptoms that your browser is hi-jacked include: 1. you see unauthorized modifications to your web browser’s home-page 2. you find yourself regularly directed to a different site than the one you meant 3. the default web engine and the default browser settings is modified 4. find new toolbars which you did not add 5. you notice lots of pop-up ads on your computer screen 6. your internet browser has instability issues or displays frequent errors 7. you’re blocked to access those sites of anti-malware solution providers.

Exactly how browser hijacker finds its way onto your computer

Browser hijackers can enter a computer by some means or other, for instance via file sharing, downloads, and e-mail also. Many internet browser hijackings come from add-on programs, i.e., browser helper objects (BHO), toolbars, or plug-ins added to web browsers to provide them additional functionality. A browser hijacker can be installed as a part of freeware, shareware, demoware and fake programs. An example of some popular browser hijackers includes Babylon, Anyprotect, Conduit, DefaultTab, SweetPage, RocketTab, and Delta Search, however, the names are often changing. Browser hijackers could record user keystrokes to collect potentially valuable information that leads to privacy issues, cause instability on systems, significantly disrupt user’s browsing experience, and finally slow down the system to a point where it will become unusable.

Browser hijacker removal methods

Certain types of browser hijackers can be quickly removed from your computer by deleting malicious programs or any other recently installed shareware. However, the majority of hijacking codes are certainly not easy to get rid of manually, as they go deeper into the operating system. Furthermore, manual removals require in-depth system knowledge and therefore can be a very difficult job for novices. Installing and running anti-malware programs on the affected computer can automatically delete browser hijackers and other malicious programs. One of the top tools for repairing browser hijacker infections is SafeBytes Anti-Malware. It helps you get rid of any pre-existing malicious software on your computer and gives you real-time monitoring and protection against new threats. Use a system optimizer (such as Total System Care) along with your anti-malware to fix various registry issues, remove computer vulnerabilities, and improve your computer overall performance.

How To Get Remove Malware That Is Preventing Antivirus Installation?

All malware is detrimental and the consequences of the damage will vary according to the specific type of malicious software. Some malware goes to great lengths to stop you from downloading or installing anything on your computer, especially anti-virus software programs. If you are reading this article, you may have infected by a virus that stops you from downloading a security software such as Safebytes Antimalware on your PC. Refer to the instructions below to remove malware in alternative ways.

Use Safe Mode to fix the issue

If the malware is set to run at Windows start-up, then booting in safe mode should avoid it. Only the minimum required applications and services are loaded when you boot your laptop or computer into Safe Mode. To launch your Windows XP, Vista, or 7 computers in Safe Mode with Networking, follow the instructions below. 1) After switching on the computer, press the F8 key before the Windows splash screen starts to load. This would conjure up the Advanced Boot Options menu. 2) Select Safe Mode with Networking with arrow keys and hit ENTER. 3) When this mode loads, you should have an internet connection. Now, make use of your web browser normally and navigate to https://safebytes.com/products/anti-malware/ to download and install Safebytes Anti-Malware. 4) After installation, do a complete scan and allow the program to remove the threats it discovers.

Switch to some other internet browser

Malicious code might exploit vulnerabilities in a specific internet browser and block access to all anti-malware software websites. When you suspect that your Internet Explorer happens to be hijacked by a trojan or otherwise compromised by online hackers, the most effective course of action would be to switch over to a different internet browser such as Google Chrome, Mozilla Firefox, or Apple Safari to download your chosen computer security software – Safebytes Anti-Malware.

Install anti-malware on a flash drive

Here’s another solution which is creating a portable USB anti-malware software package that can scan your computer for malware without needing installation. Adopt these measures to employ a flash drive to fix your corrupted PC. 1) On a clean PC, download and install Safebytes Anti-Malware. 2) Plug in the pen drive into the uninfected computer. 3) Run the setup program by double-clicking the executable file of the downloaded software, with a .exe file format. 4) Choose the flash drive as the destination for saving the software file. Follow the activation instructions. 5) Now, transfer the thumb drive to the infected computer. 6) Double-click the antivirus software EXE file on the thumb drive. 7) Click on the “Scan Now” button to start the malware scan.

How SafeBytes Anti-Malware Keep your Machine Virus Free

If you are looking to download an anti-malware application for your computer, there are plenty of tools on the market to consider but you just cannot trust blindly anyone, no matter whether it is a free or paid program. A few of them do a good job in eliminating threats while many will ruin your computer themselves. You must select one that is dependable, practical, and has a good reputation for its malware source protection. When considering commercial anti-malware application options, many people select well-known brands, like SafeBytes, and they are quite happy with it. SafeBytes is a powerful, real-time antivirus application that is designed to assist everyday computer user in safeguarding their PC from malicious threats. With its most advanced virus detection and repair technology, this software will help you protect your personal computer against infections caused by different types of malware and other internet threats, including adware, spyware, viruses, worms, trojans, keyloggers, ransomware, and potentially unwanted program (PUPs).

There are lots of wonderful features you’ll get with this security product. Some of them are listed as below:

Robust Anti-malware Protection: Using its advanced and sophisticated algorithm, this malware elimination tool can detect and remove the malware threats hiding within your computer system effectively. Active Protection: SafeBytes gives you round-the-clock protection for your PC limiting malware attacks in real-time. It will check your personal computer for suspicious activity at all times and safeguards your PC from unauthorized access. Fast Scan: This computer software has one of the fastest and most efficient virus scanning engines in the industry. The scans are very accurate and take a short amount of time to complete. Web Protection: Safebytes allots all sites a unique safety score that helps you to have an idea of whether the website you’re about to visit is safe to view or known to be a phishing site. Light-weight: SafeBytes gives complete protection from online threats at a fraction of the CPU load due to its enhanced detection engine and algorithms. 24/7 Customer Service: Expert technicians are at your disposal 24/7! They will quickly resolve any technical issues you may be experiencing with your security software. To conclude, SafeBytes Anti-Malware is really great for securing your PC against all kinds of malware threats. Malware problems will become a thing of the past once you put this software program to use. So if you’re looking for the best anti-malware subscription for your Windows-based PC, we highly recommend SafeBytes Anti-Malware software

Technical Details and Manual Removal (Advanced Users)

If you’d like to manually remove Wallpapers by MyWay without using an automated tool, it may be possible to do so by removing the application from the Microsoft Windows Add/Remove Programs menu, or in cases of web browser extensions, going to the browsers AddOn/Extension manager and removing it. You will probably also want to reset your internet browser to its default configuration settings. If you opt to manually delete the system files and registry entries, use the following checklist to make sure you know exactly what files to remove before performing any actions. Please keep in mind that this is for professional users only and might be difficult, with wrong file removal leading to additional system errors. In addition, some malware is capable of replicating or preventing deletion. Carrying out this malware-removal process in Safe Mode is recommended.
Files: %UserProfile%\Local Settings\Application Data\WallpapersMyWayTooltab %LOCALAPPDATA%\WallpapersMyWayTooltab %LOCALAPPDATA%\Google\Chrome\User Data\Default\Extensions\glhahjphgpghoefihgllamaapanabkmp %UserProfile%\Local Settings\Application Data\Google\Chrome\User Data\Default\Extensions\glhahjphgpghoefihgllamaapanabkmp Registry: HKEY_CURRENT_USER\Software\WallpapersMyWay
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Razer Hazel, an RGB mask for max protection
Razer HazelThe world today is still sadly under pandemic and by the looks of it, COVID-19 is here to stay, well at least for some time in the near future. Razer seems to think so as well since their upcoming gear is not really what you would expect. Enter Hazel, a new and upcoming Razer smart mask.

Protection

Hazel mask has a high bacterial surgical N95 filter with fluid resistance that will protect you against large droplets and splashes. A detachable active ventilator regulates airflow and is capable of filtering around 95% of airborne particles. Mask comes with a special charging case that has an auto sterilization UV light that will kill bacteria and viruses inside the case interior while it charges. When the mask is recharging it will change color from red to green visually showing the level of the current charge. Mask of course has easy to replace filters inside ventilators and Razer is standing by that fully charged mask will last enough for full-day use. An active ventilation system brings cool air while releasing breathing heat at the same time drastically reducing CO2 inside the mask that could produce dizziness and headache. Silicon guard is on its edge gluing to around your face in order to prevent exterior air sneaking inside the mask and positioning it firmly so it does not rest on your lips in order for easier and clearer communication.

Hazel personalization and technical features

Hazel has a clear and transparent design making it better for social interaction since other people will be able to see your lips and smiles thus making it more natural. A low light mode that turns on automatically when it is dark outside is also aimed for easier communication. Speaking of communication, the mask comes with voice Amp technology that has a built-in mic and amplifier thus making your voice lines clear so you are not muffled when wearing the mask itself. Your friends and other people will be able to hear you like you are not wearing a mask at all. Thicker air loops apply less pressure on ears and can be adjusted for a more secure fit, while the mask itself can be custom-made to fit your face shape. And of course Hazel comes with 16.8 million colors and a suite of effects with Razer Chroma RBG
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How to Fix Error 1005 Access Denied
Recently, some users reported that they were unable to access a website and only got the Error 1005 Access Denied instead. Specifically, users experience this issue when trying to open the Crunchyroll website – one of the largest anime and manga websites. This particular error is encountered not just on Crunchyroll but on a variety of websites like blogs, video streaming, forums, and so on. Here’s the full context of the error message:
“Error 1005 Access Denied – The owner of this website has banned the autonomous system number (ASN) your IP address from accessing this website.”
Usually, this error occurs when the website administrator decides to block an IP address or IP range. To fix this error, here are some suggestions you can try:

Option 1 – Uninstall the VPN service you are using or use a different provider

If you are using a VPN service, you might want to uninstall it. As mentioned, website administrator blocks IP ranges if they notice any malicious activities and because of this, your IP address might fall into the banned range even if you didn’t do anything at all. To uninstall the VPN service, follow the steps below.
  • Tap the Win + R keys to open the Run dialog box
  • Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
  • From there, look for the VPN service you are using, select it and then click on Uninstall to remove it.
  • After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.

Option 2 – Try disabling the Proxy server

There are some users who reported that they’ve fixed the problem after they’ve disabled the use of a proxy server using the built-in way. Follow the steps below to disable proxy server.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 3 – Use the Google Public DNS

You might want to change your DNS to Google Public DNS as it could also help you in fixing the ERR_CERT_COMMON_NAME_INVALID error in Chrome. To do so, follow the steps below.
  • The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
  • Next, click on the “Change Adapter Settings” option.
  • After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
  • Right-click on your network connection and click on Properties.
  • Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
  • After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
  • Type in “8.8.8.8” and “8.8.4.4” and click OK and exit.

Option 4 – Try contacting the website administrator

If the first three given options didn’t work, you might want to consider contacting the website administrator especially if you’ve already determined that the issue does not occur due to a VPN or proxy server that you’re using. This option can be quite tricky since you won’t be able to submit a contact form since you’re banned from accessing the website but you can contact the admin via the form section if available.
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Headphones are not visible in playback devices
If you connected headphones to your Windows 10 computer to listen to audio but when you check it in the playback devices, you’re not able to find it, read on as this post will guide you in what you can do to figure out what exactly caused this kind of problem and how you can resolve it. This kind of issue could simply be with the headphone itself or the headphone port or your operating system. So if it turns out that the problem is with the hardware, you might have to replace the components. However, it is recommended that you troubleshoot the problem first before doing that. The most basic thing you can do is to try changing the headphone port, although this can be quite difficult since most computers don’t have any extra port for headphones if your computer has one, then give it a go. If it still didn’t work, follow each one of the options provided below.

Option 1 – Try to run the Playing Audio troubleshooter

Since the Windows 10 operating system has the Playing Audio Troubleshooter, you can use this troubleshooter to try and fix the problem with the “No Audio Output Device is installed” error. You can access this tool in the Control Panel or in the Taskbar Search and even on the Troubleshooters page of Windows 10. Run this troubleshooter and see if it can fix the issue or not.

Option 2 – Try to update the Audio driver

If the error has something to do with software, chances are it might be related to the audio driver – it could be that the newest version of your Windows 10 does not work well with the old version of the driver. This is why you have to update your audio driver to the newest available version.
  • Tap the Win + R keys to open the Run dialog box and then type in MSC and tap Enter or click OK to open the Device Manager.
  • Expand the section of the Audio inputs and outputs.
  • And then from the drop-down menu, select the Update Driver option and follow the on-screen instructions to install the latest version of the driver.
  • Then also click on the option, “Search automatically for updated driver software.
  • Restart your PC after the installation.
Note: If updating the Audio driver didn’t work, you can go to the website of your PC manufacturer and look for the support section where you can download the drivers for your computer. You just need to take note of your PC’s correct model and model number so you can find the appropriate driver.

Option 3 – Try enabling the headphones from the playback devices

  • Tap the Win + R keys to open the Run dialog box and type the “CPL” command.
  • Tap Enter to open the Playback devices.
  • Next, right-click on any open space section and check the boxes for the “Show Disconnected Devices” and “Show Disabled Devices” options.
  • After that, this should help in displaying the headphones in the section of Playback devices.
  • And if they are disabled, you can just right-click them to have them enabled.
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Fixing Error code 15 or Error code 16
If you get an Error Code 15 or Error Code 16 while you are browsing the web and you notice that your access is blocked to a particular website, then read on as this post will guide you in resolving this problem. Both Error Code 15 and Error Code 16 have the same message that states, “Access Denied: This request was blocked by the security rules”. Note that the error depends on what kind of browser you are using, as well as the operating system and network that you are using. On the other hand, the fixes for this error are the same and there is a handful of them that you can check out just make sure to follow each one of them carefully.

Option 1 – Sync Date and Time

The first thing you can try is to sync the Date and Time of your computer as the wrong Date and Time settings are one of the most common causes of connection problems like Error code 15 or Error code 16. This is because of the incompatibility between the SSL Certificate validation date and the System Clock. Thus, you have to sync your System Clock. Refer to the steps below to do so.
  • Right-click on the Taskbar and click on the Adjust Date and Time option.
  • Next, click on the Sync Now button to synchronize the Date and Time with the Microsoft Servers.
  • Now make sure that the Time Zone that’s set on the same page is correct.

Option 2 – Try to reset the affected browser

Resetting the affected browser might help in fixing Error Code 15 or Error Code 16.

Mozilla Firefox

  • Open Firefox and click the icon that looks like three stacked lines located at the top-right section of the browser.
  • Next, select the question mark icon from the drop-down menu.
  • Then select “Troubleshooting information” from the slide-out menu.
  • After that, click on the “Reset Firefox” button located at the top-right section of the newly opened web page.
  • Now select “Reset Firefox” in the confirmation pop-up window that appears.

Google Chrome

  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.

Internet Explorer

  • Launch Internet Explorer.
  • Next, click the wrench icon for Settings.
  • Then click Internet Options.
  • After that, go to the Advanced tab.
  • From there, click the Reset button. This will reset Internet Explorer’s settings to their default condition.
  • Now click OK to save the changes made.

Option 3 – Temporarily disable Firewall and third-party antivirus

Firewall and antivirus programs are known to block files the instant it detects a threat to the system. However, there are some cases when it can also block a file even when it’s a safe one. Thus, your antivirus or firewall programs might be the reason why you can’t download anything on your Windows 10 computer. To isolate the issue, you need to temporarily disable both the Firewall and antivirus programs and then check if you can now download anything from the internet. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.

Option 4 – Disable the Proxy server

You can also try to disable the Proxy server for your LAN to fix Error code 15 or Error code 16 especially if your computer was attacked by some malware or adware recently. In such cases, there is a chance that the malware or adware has changed your network settings in order to generate intrusive advertisements. Thus, you have to disable the proxy server and you can do that by following these steps:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 5 – Check your VPN

If you are using a VPN application, there are times when it causes some issues like this error. If that’s the case, you can try to disable your VPN temporarily and see if the error is resolved or not and if turns out that your VPN is the culprit, you have to uninstall it and install a new one or its latest version. To uninstall it, follow the steps below.
  • Tap the Win + R keys to open the Run dialog box
  • Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
  • From there, look for the VPN service you are using, select it and then click on Uninstall to remove it.
  • After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.
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