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Fix Windows Update error 0x80096004

Recently, a lot of users reported to Microsoft about getting an error code 0x80096004 while trying to update their Windows 10 computers. This kind of Windows Update error occurs during the initial download and verification process. It also affects the Windows features (FODs) and when you encounter this error, you will also see this error code, “TRUST_E_CERT_SIGNATURE”. This error code indicates that the signature of the certificate could not be confirmed. This is caused by a broken certificate store or a corrupt copy of the Windows operating system is installed.

Here’s the complete error message:

“There were some problems installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: (0x80096004).”

To fix Windows Update error 0x80096004, you can check out the options provided below.

Option 1 – Delete the contents in the Software Distribution folder and Catroot2 folder

  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv

net start cryptSvc

net start bits

net start msiserver

  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.

After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:

  • Type each one of the following commands.

net start wuauserv

net start cryptSvc

net start bits

net start msiserver

  • After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.

Option 2 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like error code 0x80096004. To run it, Refer to these steps:

  • Tap the Win + I keys to open Settings.
  • From there, click Update and Security and go to the Troubleshoot section.
  • Next, select Windows Update and click the “Run the troubleshooter” button and wait until it’s finished, and then try to run Windows Update again.

Option 3 – Try to temporarily disable anti-virus and Windows Defender Firewall

As mentioned, the error could be due to the antivirus program or the Windows Defender Firewall installed on your computer. Thus, disabling them or any security software installed in your computer is always a good idea you can try when you’re not able to access the shared drive on your computer. There are times when you encounter problems like Error Code 0x80096004 due to interference of antivirus or security programs. Thus, you have to disable both your antivirus program and Windows Defender Firewall for the meantime and check if it fixes the error or not.

Option 4 – Try to replace the DLL file with a trusted source

You can also try to replace the crypt32.dll file as it could help in fixing the Windows Update error. Just make sure that you get one from a trusted source.

  • First, you need to get the new DLL file from another computer with preferably the same file version number.
  • After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
    • x86: This PC > C:/Windows/System32
    • x64: This PC > C:/Windows/SysWOW64
  • Next, type “cmd” in the Cortana search box and right-click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
  • Now type the “regsvr32 crypt32.dll” command and hit Enter.
  • Restart your PC and check if the error is now fixed.

Option 5 – Try downloading and installing the Windows Updates manually

Error Code 0x80096004 might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:

  • Go to Settings and from there go to Update and Security > View Update History.
  • Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
  • After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.

Note: You can also use the Microsoft Update Catalog, a service from Microsoft that provides a list of software updates that can be distributed over a corporate network. With the help of this service, it can be easier for you to find Microsoft software updates, drivers as well as fixes.

Option 6– Run System File Checker or SFC scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files. To run the SFC command, follow the steps given below.

  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

 Reboot your PC.

Option 7 – Try to run the Windows Update Service in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the one that’s causing Windows Update error. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.

  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Now try to run the Windows Update Service again and see if Windows Update error 0x80096004 is now gone.

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Use Safe Mode to resolve the problem

In the event the malware is set to run at Windows startup, then booting in safe mode should avoid it. Since just the bare minimum programs and services launch in “Safe Mode”, there are rarely any reasons for conflicts to happen. Listed here are the steps you need to follow to boot into the Safe Mode of your Windows XP, Vista, or 7 computers (check out Microsoft site for directions on Windows 8 and 10 PCs). 1) At power on, press the F8 key before the Windows splash screen starts to load. This will conjure up the “Advanced Boot Options” menu. 2) Make use of the arrow keys to select Safe Mode with Networking and hit ENTER. 3) When you are into this mode, you should have access to the internet once again. Now, use your browser normally and navigate to https://safebytes.com/products/anti-malware/ to download and install Safebytes Anti-Malware. 4) Following installation, run a complete scan and allow the program to delete the threats it detects.

Switch over to some other internet browser

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SafeBytes Anti-Malware Benefits

If you are looking to download anti-malware software for your PC, there are lots of tools on the market to consider however, you should not trust blindly anyone, regardless of whether it is free or paid software. Some are very good ones, some are decent, and some are just bogus anti-malware software that will harm your computer themselves! You should opt for a tool that has gained a good reputation and detects not only viruses but other kinds of malware too. On the list of recommended software by industry leaders is SafeBytes Anti-Malware, a popular security application for Microsoft Windows. Safebytes is one of the well-established PC solutions companies, which provide this complete anti-malware software program. When you have installed this software, SafeByte's state-of-the-art protection system will ensure that no viruses or malware can seep through your computer.

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Technical Details and Manual Removal (Advanced Users)

If you’d like to perform the removal of Free Wifi Hotspot manually instead of using an automated software tool, you may follow these steps: Go to the Windows Control Panel, click the “Add or Remove Programs” and there, select the offending application to uninstall. In case of suspicious versions of browser extensions, you can actually remove them via your web browser’s extension manager. You’ll probably also want to totally reset your internet browser to its default configuration settings. To ensure the complete removal, manually examine your hard drive and Windows registry for all of the following and eliminate or reset the values accordingly. Please remember that only professional users should attempt to manually edit the registry because incorrect file removal leads to a major problem or even a computer crash. Furthermore, certain malware is capable of replicating itself or preventing deletion. It is advisable that you carry out the removal procedure in Windows Safe Mode.
Files: %APPDATA%\Microsoft\Windows\Start Menu\Programs\Free WiFi Hotspot %ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\Free WiFi Hotspot %ALLUSERSPROFILE%\Application Data\Start Menu\Programs\Free WiFi Hotspot %Appdata%\Free WiFi Hotspot New Version Available Registry: HKEY_LOCAL_MACHINE\Software\[APPLICATION]\Microsoft\Windows\CurrentVersion\Uninstall..Uninstaller Free WiFi Hotspot_is1
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Since the error could be due to one of many issues, several solutions are recommended. However, note that these suggestions require you to make changes that come with various risks. Be sure to implement these instructions correctly to avoid causing more problems to occur.

If you are not confident that you will be able to successfully implement the solutions below, get help from a certified Windows technician or IT professional.

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Method one: Troubleshoot your Internet Connection

Since error code 0x800ccc0f may manifest itself due to an issue with your network, you can seek to rectify the problem by first checking your connection. To do this, open an Internet browser. Type a valid web address in the address bar and click Enter.

If you are unable to access the website, you may then seek to fix the Internet connectivity issue by using Microsoft Automated Troubleshooting Services. These free tools are available for download on Microsoft’s website.

Not only can these tools fix your Windows Firewall – if this is the cause of your connectivity issues. These automated troubleshooting tools can also resolve other issues related to your Internet browser or network.

However, if after downloading and running these tools error code 0x800ccc0f still persists in Outlook or Outlook Express, implement the solution below.

Method two: Verify your Network Connection

Verifying your network connection is another way you can resolve your Outlook issues, i.e. once the issue is in fact a network-based problem.

To verify your network connection, make sure your computer’s network devices are turned on and fully functioning. Also ensure that the cables that connect your computer to a network are secure. You may also contact your Internet Service Provider (ISP) to verify your connection.

If there is no issue with your network and error code 0x800ccc0f persists, you will need to implement method three.

Method three: Check your Firewall or Router Settings

Problems with sending or receiving email messages based on the 0x800ccc0f error code could also be due to configuration issues for individuals who connect using a router. If this is a misconfiguration issue, you may be able to resolve the problem by bypassing the router and connecting through your modem.

Before doing this, however, be sure to check if your firewall is turned on as connecting directly can leave your machine vulnerable. Prevent attacks by checking your Windows Firewall setting. After making adjustments where necessary to ensure the firewall is turned on, test your connectivity to ensure you can access a connection. Also, check Outlook to see whether the error message has been resolved. If the error persists, consider the next solution.

Method four: Disable Third-party Security Apps

Third-party apps like anti-virus software can sometimes cause interference, leading to errors. For this reason, check if the antivirus on your device is the source of the issue. Start by disabling the antivirus software. You may also turn off the software’s email scanning feature to verify whether or not that is the cause of the error.

Note that disabling your antivirus is only a temporary solution as it is not recommended that you use your computer without such protection in place. Consider replacing your antivirus or uninstalling and reinstalling for a permanent fix if indeed your issue with error code 0x800ccc0f was caused by interference from third-party apps.

Method five: Automated Tool

Also, consider downloading a powerful automated tool to protect your machine from possible errors in the future.

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Some update files aren’t signed, 0x800b0109
Windows Updates are checked for their validity every time they are downloaded from Microsoft servers just like how browsers check websites for a valid certificate. And so if you got an error message saying, “ Some update files aren’t signed correctly, error code 0x800b0109 ” while trying to update your computer, it indicates that the Windows service was unable to verify the validity of the Windows Update. To fix this error, you can try out the options prepared in this post.

Option 1 – Reboot your computer and try again

Save your work and reboot your computer and then try checking for updates again. In some cases, all you need is a restart to fix errors like error code 0x800b0109.

Option 2 – Try to update Windows after an hour or so

There are times when the issue is from Microsoft’s end. It could be that there’s some issue with Microsoft’s server so it would be better if you give it an hour or so before trying to run Windows Update again.

Option 3 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like Error 0x8007001E. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Delete the contents in the Temporary folder

You can also try deleting the contents in the Temporary folder – all the downloaded, pending, or failed Windows 10 updates. You can do that using the simple and easy steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “%temp%” in the field and press Enter to open the Temporary folder.
  • After that, select all the folders and files within the Temp folder and delete all of them.

Option 5 – Clear the contents in the Software distribution and Catroot2 folders

  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.

Option 6 – Install the updates in a Clean Boot State

You might want to try putting your computer in a Clean Boot state and then install Windows Updates again without any trouble. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows Updates or upgrade again.
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