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Fix volsnap.sys failed BSOD Error in Windows

The Volsnap.sys is a Windows operating system file that is related to the Volume Shadow Copy Service or VSS. It is known to cause a Blue Screen of Death error. The main cause of the Volsnap.sys Blue Screen errors include conflicts with the RAM, issues with the hard disk, incompatible firmware, corrupted drivers, malware infection, and many more. Despite its many possible causes, its fixes are quite straightforward so won’t have any problem following them.

The Blue Screen errors that are related to the Volsnap.sys file are:

  • KMODE EXCEPTION NOT HANDLED
  • PAGE FAULT IN A NONPAGED AREA
  • SYSTEM THREAD EXCEPTION NOT HANDLED
  • IRQL NOT LESS OR EQUAL

You might want to try performing System Restore as it could resolve Blue Screen errors like the ones related to the Volsnap.sys before you proceed with the troubleshooting tips given below. To run System Restore, follow these steps:

  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

If System Restore didn’t help in fixing the Blue Screen error, now’s the time for you to resort to the troubleshooting tips provided below but before you get started, make sure that you create a System Restore point first.

Option 1 – Check if the Volume Shadow Copy service is running and restart it

The first thing you need to do is check if the Volume Shadow Copy service. To do that, refer to the following steps:

  • Click on Start and type “cmd” and right-click on Command Prompt from the search results.
  • Then select the “Run as administrator” option to open Command Prompt with admin privileges.
  • After that, type “net stop sdrsvc” and hit Enter to execute the command in stopping the Volume Shadow Copy service.
  • Next, type the “net start sdrsvc” command and hit Enter to start the service again.

Note: You can also restart the service using the Windows Services Manager.

  • In the Cortana search box, type “services” and click on the Services icon to open the Services Manager. Alternatively, you can also tap the Win + R keys to launch the Run prompt and then type “services.msc” in the field and hit Enter to open the Services Manager.
  • From there, look for the Volume Shadow Service (sdrsv) from the list of services. Its Startup type should be set to Manual by default.
  • Restart the service and if you don’t encounter any error while you turn it on, re-run the backup service and see if the backup process runs successfully.

Option 2 – Try checking the Memory for the Errors using Memory Diagnostic Tool

The Memory Diagnostic tool in windows can help resolve the Volsnap.sys Blue Screen error by checking and automatically fixing any memory-based issues. To run it, refer to these steps:

  • Tap the Win + R keys to open Run and type mdsched.exe and hit Enter to open the Windows Memory Diagnostic Tool.
  • After that, it will give two options such as:
    • Restart now and check for problems (Recommended)
    • Check for problems the next time I start my computer
  • Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.

Note: After you select your preferred option, your computer will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.

Option 3 – Try to update or rollback your device drivers

If the first option didn’t work for you, then it’s time to either update or rollback the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.

  • Open the Devices Manager from the Win X Menu.
  • Then go to the section of IDE ATA/ATAPI controllers as well as Storage Controllers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.

Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 4 – Try to run the CHKDSK utility

Running the CHKDSK utility might also help you resolve the Volsnap.sys Blue Screen error. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

  • Open Command Prompt with admin privileges.
  • After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

  • Wait for the process to be completed and then restart your computer.

Option 5 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.

  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Restart your computer.

Option 6 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that helps users in fixing BSOD errors like Volsnap.sys. It can be found on the Settings Troubleshooters page. To use it, refer to these steps:

  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

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What to do if the Windows 10 Control Panel is not opening
The Control Panel is one of the most important tools in Windows which allows users to control and change various settings. However, there are cases when it experiences some problems like when users aren’t able to open it. Recently, a lot of users complained about not being able to open the Control Panel. To be more specific, users were able to open it but only lasted for a second, and then it’s gone. This is not just some issue you can ignore as this will prevent you from accessing some major settings in your computer and you won’t be able to perform some important task without it. According to security experts, this issue is most likely caused by a bug in the Windows Update. If you have installed an update recently, then it’s most likely the culprit. Aside from the Windows Update, there are also other things that can cause this issue. Some of them are the IDT audio panel and a control panel file that causes conflicting issues with the control panel that leads to this problem. Aside from these aforementioned cases, the Windows Error reporting services could also be one of the causes of this issue. As you can see, since there are a lot of possible causes for this problem, this post prepared a lot of options as well which you have to check out. Follow each one of them and see which one worked best for you.

Option 1 – Try updating your Windows 10 PC

If you haven’t updated your PC to the latest version of Windows 10, then you should. A lot of users found that the issue with the Control Panel was fixed right after they updated their Windows 10 PCs. This is probably because Microsoft has probably released a fix on one of the latest updates.

Option 2 – Try uninstalling the IDT Audio Panel

For some users, uninstalling the IDT Audio Panel from their PCs did the trick. You can also try doing the same thing to fix the vanishing Control Panel. According to these users. The IDT audio panel was the one that’s causing the issue. To uninstall the IDT audio panel, here’s what you have to do:
  • Tap the Win + R keys at the same time to open the Run dialog box.
  • Then type in “appwiz.cpl” in the field and tap Enter to open the “Uninstall or change a program” screen of the Control Panel.
  • From there, look for the IDT audio panel, select it and then select the Uninstall option and follow the next on-screen instructions that appear.
Note: If you are unable to locate the IDT audio panel or you simply can’t access the Uninstall or change program screen or you can’t keep Control Panel open for a long time, here’s what you can do:
  • Tap the Win + R keys at the same time once again to open the Run dialog box.
  • And in the field, type in “devmgmt.msc” and hit Enter to open the Device Manager.
  • After opening the Device Manager, look for the “Sound, video and game controllers” option and double-click on it.
  • From there, locate the IDT audio panel or “IDT High Definition CODEC” and select Uninstall and follow the next instructions that appear.

Option 3 – Try deleting or renaming IDTNC64.cpl

IDTNC64.cpl is a control file in the control panel. However, it might be the one that’s causing the problem as it could be conflicting with the control panel. As a result, the control panel crashes after a second or more. Many users have fixed the problem by either renaming or deleting this file – the safer option would be is renaming it.
  • Tap the Win + E keys to open File Explorer.
  • In the address bar located at the top, type in “C:\Windows\System32” and tap Enter to open this folder.
  • From there, look for the IDTNC64.cpl file, right-click on it and select the Rename option.
  • You can name the file anything you want but it’s better if you rename it to “oldcpl”.
  • After you rename the file, try opening the Control Panel again. It should work fine now.

Option 4 – Try to disable the Windows Error Reporting Service

As mentioned earlier, the Windows Error Reporting Service is also known to cause the issue so some users disable it and got the issue fixed.
  • Tap the Win + R keys.
  • In the field, type in “MSConfig” and hit Enter to open System Configuration.
  • After opening System Configuration, go to the Services tab and look for the Windows Error Reporting Service and uncheck its checkbox.
  • Click the Apply button and click OK. You should now see a date in the Disable Date column. Then check if the Control Panel is now working properly if not, restart your computer and check once more. That should fix the problem.

Option 5 – Try opening Control Panel via Run

This option is more of a workaround than a solution as it does not really fix the issue with the Control Panel but rather helps you in accessing the controls at the very least.
  • Tap the Win + R keys to open Run.
  • Type in “appwiz.cpl” in the field and tap Enter to open the Uninstall or change program screen of the Control Panel.
  • Next, copy and paste “Control panel all control panel items” on the address bar located at the top-mid part of your screen. You must not type the given address and simply copy and paste it. After that, you will see a list of control panel controls you can use.
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What to do if you can’t delete Partition
There are times when it is really inevitable to delete your hard drive partitions especially if you are already running low on disk space in your Windows 10 computer. Users typically delete the volume which is not being used in such cases in order to free up some space for the volume that’s running low on disk space. To resolve the problem, users tend to use the Disk Management utility to delete hard drive partitions. However, some users reported that the “Delete volume” option is not available as it is grayed out. Thus, users aren’t able to delete hard drive partitions and aren’t able to free up disk space. This kind of problem usually occurs when there is a Page file on the volume that you are trying to delete and so on. Oftentimes, this issue is mistaken for the problem where you are unable to delete an EFI-protected partition. However, in this case, not only you are unable to delete EFI-protected partition but also NTFS file systems. This is really hard to deal with but worries not for there are some potential fixes you can check out to resolve this problem.

Option 1 – Try to manage the Page file in the Partition

As mentioned earlier, if a Page file exists in a partition, you won’t be able to delete it. The page file is what stores your data when the system’s random access memory fills up. To resolve this, follow these steps:
  • Go to the Start menu and type “View advanced system settings” in the field and open it from the search results.
  • Next, click on Settings in the Advanced tab.
  • On the new window that pops up, go to the Advanced tab and select Change.
  • Next, uncheck the checkbox of “Automatically manage paging file size for all drives” and highlight the drive you want to delete.
  • Then select “No paging file” and click on Set.
  • Now click on the Apply and OK buttons on all the windows and restart your computer.

Option 2 – Delete storage partition via Command Prompt

  • Tap the Win + X keys or right-click on the Start button and select Command Prompt (Admin) or you could also type in “cmd” in the Cortana search box and right-click on the Command Prompt icon and then select the “Run as Administrator” option from the context menu.
  • Once you have Command Prompt pulled up as admin, type in and enter this command – diskpart
  • After entering this command, the Diskpart Utility will start. Diskpart Utility is a command-line-based utility just like Command Prompt but it will get a UAC Prompt after you invoke it so you have to click Yes for the UAC Prompt.
  • After that, type in list volume and tap Enter to see the list of all the partitions created on your PC. This includes both types of partitions that are visible to the normal users in the File Explorer as well as the ones that are created by Windows 10 by default which helps it in storing the boot files and other essential system files.
  • You should see a list of all the partitions made on your computer. Select the partition you want to delete by its Unique Identification number as Volume X where X denotes the Unique Identification Number.
  • Next, type in the select volume number command and hit Enter to select the desired volume.
  • Then delete the volume you’ve selected and type in the delete volume command and hit Enter to delete the volume you just selected and convert it into unallocated space.

Option 3 – Delete storage partition via Windows PowerShell

  • Start by tapping the Win + X keys or simply right click on the Start button and select Windows PowerShell (Admin) or you could also type in “Windows PowerShell” in the Cortana search box and right-click on the Windows PowerShell icon and select the “Run as administrator” option.
  • Once you’ve opened the Windows PowerShell, type in the Get-Volume command and hit Enter to get a list of all the partitions on your PC.
  • Next, select the drive letter you want to delete and then type in the Remove-Partition –DriveLetter command and hit Enter to delete the selected partition. Note that you need to replace the drive letter with the letter of the partition you want to get rid of.
  • After that, it will ask you for confirmation. Just hit the Y key for Yes or hit the A key to say Yes to All. This will delete all the partition you’ve selected and will move them in as unallocated space.
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Fix Mfplat.dll missing on Windows 10
Recently, a number of users reported that they were not able to run PLEX and other similar streaming services ever since a Windows Update was automatically installed in the system. The error in these streaming services has something to do with a missing Mfplat.dll DLL file from the Windows Media Feature Pack. On the other hand, some users also reported that the mfplat.dll error occurred on several games as well which used the Media Feature Pack. Usually, the mfplat.dll error is caused by the missing Media Feature Pack in Windows 10. Although most of the time the Media Feature Pack is installed by the application that needs it or through Windows Update automatically, there are just certain installers that do not have it. It could be that the Media Playback service was disabled by a particular Windows Update. Aside from that, the error might be because your computer is using Windows 10 N – a Windows 10 version that does not include the Media Feature Pack by default. Whatever the cause may be, you can troubleshoot the problem with the help of the options given below. But before you go on, keep in mind that downloading the missing DLL file and copying it to the folder of the program where you encounter the error won’t really help and will only make things even more complicated.

Option 1 – Install the Media Feature Pack for Windows 10 N version

As mentioned, the Windows 10 N version does not come with Windows Media Player. Meaning to say, the Media Feature Pack is also not installed by default or won’t be updated by the Windows Update component. So if you are not quite sure what Windows 10 version you currently have installed, refer to these steps:
  • Tap the Windows key + S and then type “about” in the search box.
  • From the search results, click on the “About your PC” to open the About tab of the Settings app.
  • Afterward, scroll down to the Windows specifications and check your Windows version under Edition.
Note: If you’ve determined that your computer is using the Windows 10 N version, you need to install the appropriate Media Feature Pack for your computer. How? Refer to the steps below:
  • Click this link to download and install the Media Feature Pack from Microsoft’s official website.
  • Upon installation, select the edition you want to install using the drop-down menu and then click on Confirm. Take note that there are few reasons why you’d want to install the older version since most streaming services like PLEX and most games usually require version 1803.
  • After that, wait until the request is validated. The download should begin in a few minutes automatically.
  • Once the download is completed, open the installation executable file and follow the next on-screen instructions to install the Media Feature Pack on your computer.
  • Restart your computer. After your computer has rebooted, open the application where you’re getting the mfplat.dll missing error and then check if the problem is now fixed.

Option 2 – Enable Media Playback via Command Prompt

If you encounter the mfplat.dll missing error when you attempt to run PLEX or other similar streaming service and you’ve already verified that the Media Feature Pack is indeed installed, you might want to try enabling it using an elevated Command Prompt. There are cases when a particular Windows Update ends up disabling the feature and creates the grounds which results in the mfplat.dll missing error. Thus, you can have to enable the feature via Command Prompt.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “cmd” in the field and hit Enter to open an elevated Command Prompt.
  • Next, click on Yes if a User Account Control prompt pops up.
  • After opening Command Prompt, copy and paste the following command and hit Enter to execute it:
dism /online /enable-feature /featurename:MediaPlayback
  • Close Command Prompt and then open the app once again to check if the problem is now fixed.

Option 3 – Try extracting a copy of the mfplat.dll file from the windows.old directory

If you encounter the error shortly after you just upgraded to Windows 10 from an older version, the best thing you can do to resolve the problem is to use windows.old directory to fetch an old copy of the mfplat.dll file. To do so, follow the steps below.
  • Go to the Windows drive and then look for the windows.old directory where it preserves a copy of your old operating system as well as associated files in case something goes out of hand during the upgrade process.
  • After that, open the windows.old folder and then go to the syswow64 folder.
  • Next, from the syswow64 folder, copy the mfplat.dll file and paste it to C: windows syswow64.
  • Restart your computer and check if the error is now resolved or not.
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Blizzard caught destroying evidence
Blizzard employeesCalifornia's Department of Fair Employment & Housing has widened its anti-discrimination lawsuit against Activision Blizzard and claims the publisher has been shredding vital documents relevant to the ongoing investigation. A recent report from Kotaku described the department as offering poorly paid, highly insecure positions, with a culture of hostility towards LGBTQ+ testers. The DFEH's rewording of "employees" to "workers" now hopes to take these contractors' experiences into account. "As a contract employee, I feel there's a lot of pressure to excel, impress, and move through the ranks as fast as you can before your contract ends and you're forced to go 3 months without income or find another job," Axios reports one worker saying. "I take pride in what I do, but it feels like it's never enough." Activision's contentious hiring of union-busting third-party law firm WilmerHale "directly interferes" with its own investigation, it says. By going to WilmerHale, Activision appears to be claiming that all work related to the investigation is privileged and can't be shared with DFEH. The suit also claims that Activision HR shredded documents related to "investigations and complaints", against its legal obligation to retain them during the investigation. The relevant parts of the updated lawsuit were shared by Axios reporters Stephen Totilo and Megan Farokhmanesh, the former also noting that the DFEH "fixed their misspelling of Bill Cosby's name". "DFEH is also informed and aware that documents and records have not been maintained as required by law or by the DFEH's Document Retention Notice," the complaint reads, "including but not limited to documents related to investigations and complaints were shredded by human resource personnel and emails are deleted thirty days after an employees separation."

Speculation and answer from Activision Blizzard

Blizzard employee Jessica Gonzalez suspects that the costs of fines associated with destroying these documents may have been an easier blow for Blizzard to take than any penalties drawn from their existence in helping the lawsuit go through. In an email to Kotaku, Activision denied the shredding allegations and issued a statement outlining steps it had taken to improve company culture—including the ousting of high-level executives like Blizzard president J. Allen Brack. The full statement reads: "Throughout our engagement with the DFEH, we have complied with every proper request in support of its review even as we had been implementing reforms to ensure our workplaces are welcoming and safe for every employee. Those changes continue today, and include:
  •     Several high-level personnel changes
  •     Revamped hiring and recruiting practices requiring diverse interview panels
  •     Greater transparency on pay equity
  •     Expanded and improved training and investigative capabilities for human resource and compliance staff
  •     Created investigation teams outside of business units to support greater independence
  •     Restructured divisions to support greater accountability
  •     Enhanced review processes to include evaluation of managers by employees
  •     Clear boundaries on workplace behavior with a zero-tolerance approach to harassment and other actions that diminish or marginalize.
"We strive to be a company that recognizes and celebrates the diverse talents and perspectives that lead to the creation of great, globally appealing entertainment. We have provided the DFEH with clear evidence that we do not have gender pay or promotion disparities. Our senior leadership is increasingly diverse, with a growing number of women in key leadership roles across the company. "We share DFEH’s goal of a safe, inclusive workplace that rewards employees equitably and is committed to setting an example that others can follow."

California and RIOT

Beyond Activision Blizzard, California's DFEH has also probed into League of Legends creator Riot Games, accusing the studio of dragging its heels over sexual harassment allegations dating back to 2019. Riot denied the allegations, telling us that it "will never retaliate against anyone for talking to any government agency".
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Remove or join a Domain from Windows
As you know, networks that are domain-based are common in organizations and companies. These domain-based networks require multiple computers to be controlled through a single node known as a server. And the one that sets certain policies and restrictions on every system that is joined to the domain is the server administrator. So if you want to add your computer to a domain, you need to have the following information available:
  • The domain name
  • A user account name that’s registered in the active directory associated with the server
  • Windows Enterprise, Pro, or education version
In this post, you will be guided on how you can join or remove a domain. To get started, follow the given instructions below.

Option 1 – Joining a domain

  • First, you need to connect your computer to the network associated with the server since your computer and the server have to be on the same network.
  • Next, click the Start button and then click on the gear-like icon for Settings to open it.
  • After that, navigate to this path: Accounts > Access work or school.
  • Then click on Connect. This will open a new dialog box and from there, select the “Join this device to a local Active Directory domain” option.
  • Afterward, you will be asked to enter the username and password of your domain account.
  • Now select your Account type and when you proceed, you have to restart your computer. Your domain account should now be created.

Option 2 – Removing a domain

  • You need to open the Windows 10 Settings app.
  • And from there, go to this path: Accounts > Access work and school.
  • Next, select the account you want to remove from the domain and then click on Disconnect.
  • A prompt will then appear that says, “Are you sure you want to remove this account? This will remove your access to resources like email, apps, network, and all content associated with it. Your organization might also remove some data stored on this device”. Just click on Yes.
  • This will give you a Disconnect from the organization prompt.
  • Now click on Disconnect and select Restart now to restart your computer. This will complete the removal process of the domain.
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Fix Windows Update error 0x80070422
If you were trying to run Windows Update or activate Windows Firewall or download from the Windows Store but encounter the Windows Update Error 0x80070422 instead, read on as this post will show you how you can resolve the problem. This kind of Windows Update error occurs when the Windows Update or WUAUSERVE is not started or when the Background Intelligent Transfer Service or BITS can’t be started. It could be that they are disabled or because they have no enabled devices associated with them. Whichever the case is, you can check out the options given below to fix the Windows Update Error 0x80070422 and make sure that you create a System Restore point first before you start.

Option 1 – Check the status of some Windows Update Services

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter or click OK to open Services.
  • From the list of Services, look for the following services and make sure that their Startup type is as follows:
    • Windows Update – Manual (Triggered)
    • Background Intelligent Transfer Service – Manual
  • After that, check if the Service status of the listed services above is set to Running. If they’re not, click on the Start button to start these services and then check if you can now enable the Windows Update service or not.

Option 2 – Try to disable IPv6 in the Network Center

You might also want to disable IPv6 in the Network Center in order to fix the Windows Update Error 0x80070422. How? Follow these steps:
  • Tap the Win + X key combination on your keyboard and click on Network Connections.
  • This will open the Network Connections section under the Setting app. From there, click on the Network and Sharing Center link located at the right side of the panel which will open a Win32 version of the Windows settings known as Control Panel.
  • In the Control Panel, click on the network your computer is connected to.
  • A mini window will appear and in that window click on Properties which will open another mini window that will provide a list.
  • From this list, uncheck the option that says, “Internet Protocol Version 6 (TCP/IPv6)”.
  • Now click on OK and close all the other windows and see if it fixes the Windows Update error.

Option 3– Run the Windows Update Troubleshooter

If disabling IPv6 didn’t work, you could also try running the Windows Update Troubleshooter as it could also help in fixing any issues related to Windows Update including the Windows Update Error 0x80070422. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Try running the DISM tool

You can also try to run the Deployment Imaging and Servicing Management or DISM tool to fix the Windows Upgrade error. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 5 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows Update Error 0x80070422. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.
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Fix VIDEO_DXGKRNL_FATAL_ERROR (0x00000113)
A lot of Windows 10 users have reported recently that their computers are frequently crashing with a Blue Screen error with an error code “VIDEO_DXGKRNL_FATAL_ERROR”. This kind of Stop error appears not so often and its bug check value of 0x00000113 is an indication that there is some violation in the Microsoft DirectX graphics kernel subsystem. This error also occurs when there is a corrupted driver that interferes with the GPU’s normal functionality. According to some security experts, this kind of error is reported to only occur in Windows 10 PCs. Users started getting this error right after a large Windows Update. The cause of this error might have something to do with a violation in the DirectX graphics kernel subsystem where there could be a bad DirectX install or some corrupted Dynamic Link Library or DLL. Aside from that, the error might also be caused by the Nvidia driver which might have crashed or it could also be that there is an intermittent power supply. Moreover, an outdated BIOS as well as a third-party security program might be the ones behind this Blue Screen error. Whichever the case may be, you need to fix the VIDEO_DXGKRNL_FATAL_ERROR BSOD error by following the instructions given below carefully.

Option 1 – Try checking if the NVIDIA graphics card is enabled and update it as well

Although the problem is quite massive, the fix could be as simple as enabling the NVIDIA graphics card if it turns out to be disabled. There might be some strange reason why your graphics card disables itself. Thus, the best and first option you can try is to check if the NVIDIA graphics card is enabled or not. To do so, follow these steps:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
  • After opening the Device Manager, look for the Nvidia graphics card option among the list of device drivers. Once you found it, check if it is enabled or not. If it’s not enabled, you should see a gray arrow pointing downwards. Right-click on the card and select Enabled.
  • Next, right-click on the graphics card once more and click on the Update Driver Software option and then click on the “Search automatically for updated driver software” option.

Option 2 – Update or uninstall third-party security program

As mentioned, the VIDEO_DXGKRNL_FATAL_ERROR Blue Screen error might be caused by a third-party security program that’s installed on your computer. So you have to either update it or uninstall it to resolve the issue.

Option 3 – Check the power supply for any inconsistency

The Blue Screen error might also be caused by an intermittent power supply. If there is any intermittent changes between the main supply and the battery power, it might lead to bad contact on your supply to the charger and thus, causes the VIDEO_DXGKRNL_FATAL_ERROR Stop error to appear. So to check if this scenario is applicable to you, you have to monitor your computer for any frequent changes between the power supply and the battery power. If you see that the supply is displaying power On and Off, see if the same goes when the power supply is disconnected. However, if it does not occur, you might have to purchase a new power adapter cable and replace the one that you have right now.

Option 4 – Reinstall the Graphics card drivers

  • Tap Win + R to open Run then type “devmgmt.msc” in the field and hit Enter to open the Device Manager.
  • From there, look for the Display adapters and uninstall each one of the graphics card drivers by right-clicking on them and selecting the Uninstall device option.
  • After uninstalling the graphics card drivers, close the Device Manager and tap Win + R to open Run once again.
  • After that, type “appwiz.cpl” in the field and hit Enter to open Programs & Features in the Control Panel.
  • Next, look for any program that’s related to your GPU manufacturers like Nvidia, AMD, or Intel. Right-click on any GPU-related entry and click on Uninstall to uninstall them and then follow the next on-screen instructions that appear afterward.
  • Now restart your computer.
  • Once your computer has restarted, go to the GPU manufacturer’s website and download the latest driver version for your graphics card model and then install it.
  • Restart your computer once again. That should fix the problem.

Option 5 – Try checking if there are any BIOS updates available for your PC

Updating the BIOS may help you resolve the BSOD error. You can just go to the OEM’s website as they offer utility software that can download BIOS firmware and update it without any problem. BIOS updates usually offer enhancements and fixes to some issues like this one.

Option 6 – Perform a System Restore

Performing a System Restore on your computer can also help you fix the VIDEO_DXGKRNL_FATAL_ERROR Blue Screen of Death error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
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7 Ways to Fix Error 0x80070020 in Windows 10

Error Code 0x80070020 – What is it?

One of the problems encountered by Windows users when upgrading to Windows 10 from Windows 7 or Windows 8/8.1 is the Error Code 0x80070020. This error code normally occurs when users try to download updates from the Windows Update Website or simply by upgrading to Windows 10. Error Code 0x80070020 also occurs when the device already has a Windows 10 installed.

Once this error is encountered, it will cause malfunction of update installs and display the following message:

An error (-5006 : 0x80070020) has occurred while running the setup. Or The process cannot access the file because it is being used by another process”

Solution

Error Causes

In an attempt to fix Error Code 0x80070020, it is important to pinpoint what the cause is. The most probable cause of this error is due to interference. This error code most likely occurs when there is another automatic update running, for instance, an Antivirus scanning in real-time. If you’re scheduled to have an automatic update during real-time scanning, the Windows 10 update might malfunction.

Further Information and Manual Repair

In trying to fix Error Code 0x80070020, you can perform manual repair methods to resolve the issue effectively and efficiently. Most Windows users can easily employ these manual repair methods, even those who do not have technical abilities. However, there are certain instances where a Windows professional’s help is needed. If you don’t want to face any risk in resolving the issue, it would be best to consult a professional Windows technician or you can also make use of a powerful automated tool.

NOTE: It is best to attend immediately to errors encountered since unresolved errors can result in slowing down your computer’s performance. This might also cause other error messages to arise such as Error Code 0x80070057.

Method One: Restart Your Device

Since Error Code 0x80070020 is most likely encountered due to interference during your update, the easiest method you can do is to close all opened programs and restart your device. After restarting, try to start the update process again.

Method Two: Disable Antivirus Temporarily

Another quick and safe way to fix Error Code 0x80070020 is to disable your antivirus. You must take note though that in doing so, your computer will be susceptible to virus attacks. If you want to proceed with this method, follow these steps:

  1. Locate all programs in process in the notifications area, found in the lower right-hand section of your screen. If in case the antivirus icon is not visible on the taskbar, you may have to click an arrow pointing up to show what programs are currently running.
  2. Right-click on the antivirus icon then select the disable option.

Method Three: Run the Update Troubleshooter for Windows

The Windows Update Troubleshooter may resolve many of the errors encountered by Windows users when installing updates from Windows Update. To execute the troubleshooter, follow the steps below:

  1. Access a menu by holding the Windows key and X. Wait for the menu to appear on the bottom left corner of the screen.
  2. Open the Control Panel.
  3. Change the appearance of files by selecting large or small icons in the View by option located on the upper right section of your screen.
  4. Once you change the appearance of the files, choose the troubleshooting
  5. Run the Windows Update Troubleshooter.
  6. Restart your device then check if this resolves the problem.

Method Four: Execute A Clean Boot

Executing a clean boot means starting Windows using only a few resources, including startup programs and drivers. This safeguards minimizing conflicts and prevent software clash when an update is received. In performing a clean boot, you will be able to pinpoint what caused the manifestation of error code 0x80070020. Check Microsoft’s Support website to know how to execute a clean boot.

Method Five: Reset Windows Update Components

Performing this method is a bit risky and should be your last option if all methods were unsuccessful. This process will alter your device’s registry so you must ensure to perform accurately the steps. A single mistake can lead to modifying your registry erroneously, which might result in the occurrence of other error messages. Carefully follow the steps found on Microsoft’s Support website to successfully reset Windows Update components.

Resetting Windows Update components can also be done by implementing the following steps:

  1. Open the Command Prompt by pressing Windows Key + X. Select Command Prompt (Admin) from the menu.
  2. Stop the BITS, MSI Installer, Cryptographic, and the Windows Update Services.
  3. Rename both the SoftwareDistribution and Catroot2 folders to <name of folder> old.
  4. Start now the BITS, MSI Installer, Cryptographic, and the Windows Update Services.
  5. Exit the Command Prompt then restart your device. After restarting, try installing the updates again.

Method Six: Disable Third-Party Antivirus

A third-party antivirus such as BitDefender may recognize the Windows Update as a threat since the new update of Windows 10 is probably not yet registered with this third-party antivirus vendor. To solve this, you must disable temporarily the antivirus before performing the update. Once the third-party antivirus is disabled, you can now proceed with the updating process. Update as well your third-party antivirus.

Method Seven: Use the DISM Tool for Windows 10

The Deployment Image Servicing and Management (DISM) is a command-line utility that is installed by default in Windows 10 system. This program is used to fix images in Windows. In the case of Error Code 0x80070020, the DISM can repair the recovery image in Windows 10 and can perform as a virtual hard disk as well.

  1. Scan and check files for errors.
  2. Open the Command Prompt by pressing Windows Key + X. Select Command Prompt (Admin) from the menu.
  3. Type sfc /scannow
  4. You can also use the following commands to check for corrupted files:

/CheckHealth – to check for corrupted files or components

/ScanHealth – to check for corrupted Windows image. This may take up to 10 minutes to finish

/RestoreHealth – to check for corrupted Windows image and do an automatic repair. This may take up to 20 to 30 minutes to finish

NOTE: In an instance where you cannot locate the good files in your computer, the system image files may be corrupted. If this happens, you need to have a copy of install.wim from a computer with good Windows 10 OS or the Windows 10 ISO file. Make sure that the source of the good files has the same language, version, and edition of your OS.

Cleaning corrupted files using DISM utility:

Enter the following commands one by one to perform the /RestoreHealth switch using the source path location of good files you copied:

  1. DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource install.wim
  2. DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource install.wim /LimitAccess
  3. DISM /Online /Cleanup-Image /RestoreHealth /Source:repairSource install.wim:1 /LimitAccess

For example purposes, the “repairSource” is the source of the good files.

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Guide How to Remove PCOptimizerPro

PC Optimizer Pro is a PC optimizer utility developed by Xportsoft Technologies. It is classified as a potentially unwanted program, due to its aggressive scan and registration reminders, and that it is often distributed bundled with other programs in a manner that leads many users to not know how it got on their computer. While not inherently malicious, PC Optimizer Pro adds numerous registry keys, startup entries and while running consumes a relatively high amount of system resources, especially during its scans. The software installs from a .exe file that is around 5.20 MB or 5.453.240 Bytes (depending on the version). As of the publication of these videos, the current version of PC Optimizer Pro was detected as malicious or potentially unwanted by at least 21 AntiViruses.

About Potentially Unwanted Applications

If you have ever installed freeware or shareware, chances are high that your computer can get installed with a bunch of unwanted applications. A Potentially Unwanted Program, also called PUP, in short, is actually software that contains adware, installs toolbars, or has other hidden goals. These kinds of programs are almost always bundled up with free software which you download from the net or are also bundled within the custom installers on many download sites. PUPs did not really constitute pure “malware” in the strict sense of the term. Just like malicious software, PUPs cause problems when downloaded and installed on your PC, but what makes a PUP different is that you give consent to download it – although the truth is vastly different – the software installation package actually tricks you into accepting the installation. Irrespective of whether it is regarded as malware or not, PUPs are nearly always harmful to the user as they might bring on adware, spyware, keystroke logging, and also other bad crapware features on your computer.

What do PUPs do on your computer, exactly?

Potentially Unwanted Programs come in many forms and varieties, but in most instances, these are adware programs that show annoying pop-up adverts and advertisements on websites you check out. The PUPs also get installed into your computer in the form of web browser add-ons and toolbars. Not only they needlessly take up space on your computer screen, but toolbars may also manipulate search engine results, watch your web browsing activities, decrease your web browser’s efficiency, and decelerate your internet connection to a crawl. Potentially Unwanted Programs at times act quite similarly to viruses or spyware. Some PUPs include keyloggers, dialers, along with other software to gather your private details that may result in identity theft. These are programs that don’t do anything good for you; in addition to taking over space on your hard drive, they also slow down your computer, often modify settings without your approval, the list of bothersome features goes on.

Ways to avoid PUPs

• Always study the EULA and privacy statement. Don’t agree until you know precisely what you are acknowledging. • Choose the “custom” install whenever installing a software program. In particular, look closely at those small boxes that have been checked as default, where you may ‘agree’ to receive promotions or install software bundlers. • Use good antivirus software, like Safebytes Anti-Malware that offers real-time protection against PUPs. • Avoid adding a freeware program you do not use. Turn off or remove toolbars and web browser extensions you don’t really need. • Always download software from reliable sources like official sites as opposed to untrustworthy sharing space. Avoid file-hosting sites where/when possible.

What you can do if Malware Prevents You From Downloading Or Installing Antivirus?

Practically all malware is bad, but certain types of malware do much more damage to your computer than others. Certain malware goes to great lengths to stop you from downloading or installing anything on your personal computer, particularly antivirus applications. If you are reading this right now, you have probably recognized that a malware infection is the real cause of your blocked web connectivity. So what to do if you need to install an antivirus program like Safebytes? There are a few steps you can take to circumvent this problem.

Install in Safe Mode

The Windows OS has a special mode known as “Safe Mode” in which just the bare minimum required programs and services are loaded. In the event the malware is blocking the internet connection and affecting the computer, running it in Safe Mode will let you download antivirus and run a diagnostic scan while limiting possible damage. To start the computer into Safe Mode, press the “F8” key on your keyboard right before the Windows boot screen comes up; Or right after normal Windows boot up, run MSConfig, look over “Safe Boot” under Boot tab, and click Apply. After you reboot into Safe Mode with Networking, you can download, install, and update anti-malware software from there. Right after installation, run the malware scanner to remove standard infections.

Switch to an alternate browser

Some malware may target vulnerabilities of a specific browser that block the downloading process. If you seem to have malware attached to Internet Explorer, then switch over to an alternate web browser with built-in safety features, such as Firefox or Chrome, to download your favorite antivirus program – Safebytes.

Install and run anti-virus from the USB drive

Another solution is to create a portable anti-malware program on your USB stick. Adopt these measures to employ a thumb drive to clean your infected computer system. 1) Download Safebytes Anti-Malware or MS Windows Defender Offline onto a clean PC. 2) Plug the Thumb drive into the clean computer. 3) Run the setup program by double-clicking the executable file of the downloaded software, with a .exe file format. 4) Choose the flash drive as the location for saving the file. Do as instructed on the screen to complete the installation process. 5) Now, plug the pen drive into the corrupted computer. 6) Double-click the anti-malware software EXE file on the USB flash drive. 7) Press the “Scan” button to run a full system scan and remove viruses automatically.

SafeBytes Anti-Malware: Lightweight Malware Protection for Windows PC

These days, an anti-malware tool can protect your computer from different types of online threats. But how to choose the best one amongst numerous malware protection application that’s available out there? You may be aware, there are numerous anti-malware companies and tools for you to consider. A few are well worth your money, but many aren’t. You have to be very careful not to choose the wrong application, especially if you buy a paid application. In terms of commercial anti-malware application options, many people select well-known brands, such as SafeBytes, and are quite happy with it. SafeBytes anti-malware is a powerful, highly effective protection tool created to help end-users of all levels of IT literacy in detecting and eliminating malicious threats from their computer. Using its cutting-edge technology, this software can assist you to eliminate several types of malware such as computer viruses, trojans, PUPs, worms, ransomware, adware, and browser hijackers. SafeBytes has excellent features when compared to other anti-malware programs. Let’s have a look at a few of them below: Robust, Anti-malware Protection: Safebytes is made on the best virus engine within the industry. These engines will find and get rid of threats even during the initial phases of a malware outbreak. Active Protection: Malware programs aiming to enter the system are discovered and stopped as and when detected by the SafeBytes active protection shields. It’ll check your PC for suspicious activity at all times and safeguards your personal computer from unauthorized access. High-Speed Malware Scanning Engine: SafeBytes’s high-speed malware scanning engine minimizes scan times and extends the life of the battery. Simultaneously, it will effectively detect and eliminate infected computer files or any online threat. Website Filtering: SafeBytes checks the hyperlinks present on a webpage for possible threats and informs you whether the site is safe to explore or not, through its unique safety rating system. Lowest CPU/Memory Usage: SafeBytes is a lightweight and user-friendly antivirus and antimalware solution. Since it utilizes negligible computer resources, this tool leaves the computer’s power exactly where it belongs to: with you. Premium Support: You may get high levels of support round the clock if you’re using their paid software.

Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove PCOptimizerPro without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by PCOptimizerPro

Files: DesktopPC Optimizer Pro.lnk. %Programs%PC Optimizer ProLive Support.url. %Programs%PC Optimizer ProPC Optimizer Pro.lnk. %Programs%PC Optimizer ProUninstallation Guide.url. %Programs%PC Optimizer ProVisit Website.url. %ProgramFiles%PC Optimizer ProPCOptimizerPro.exe. %ProgramFiles%PC Optimizer ProPCOptProCtxMenu.dll. %ProgramFiles%PC Optimizer ProPCOptProTrays.exe. %ProgramFiles%PC Optimizer ProStartApps.exe. %ProgramFiles%PC Optimizer Prouninst.exe. %QuickLaunch%PC Optimizer Pro.lnk. WindowsTasksPC Optimizer Pro Idle.job. WindowsTasksPC Optimizer Pro Scan.job. WindowsTasksPC Optimizer Pro startups.job. WindowsTasksPC Optimizer Pro Updates.job. C:DOCUME1USER1LOCALS1Tempoptprosetup.exe C:WINDOWSsystem32netmsg.dll C:DOCUME1USER1LOCALS1Tempoptprosetup.exe C:DOCUME1USER1LOCALS1Tempis-SJGJ9.tmpoptprosetup.tmp C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmp_isetup_shfoldr.dll C:WINDOWSsystem32shfolder.dll C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpOptProHelper.dll C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpitdownload.dll C:1e4e2d65e12311cac2c0eeb8c5c1d7bd1ddc865b367b98b56bc2330bf18436 C:WINDOWSRegistrationR000000000007.clb C:DOCUME1USER1LOCALS1Tempoptprosetup.exe C:WINDOWSsystem32shfolder.dll C:1e4e2d65e12311cac2c0eeb8c5c1d7bd1ddc865b367b98b56bc2330bf18436 C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32shell32.dll C:DOCUME1USER1LOCALS1Tempis-SJGJ9.tmpoptprosetup.tmp C:Program FilesOptimizer Pro 3.99OptimizerPro.exe C:Program FilesOptimizer Pro 3.99unins000.exe C:Program FilesOptimizer Pro 3.99OptProStart.exe c:autoexec.bat C:DOCUME1USER1LOCALS1Tempoptprosetup.exe C:DOCUME1USER1LOCALS1Tempis-SJGJ9.tmpoptprosetup.tmp C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmp_isetup_shfoldr.dll C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpOptProHelper.dll C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpitdownload.dll C:Program FilesOptimizer Pro 3.99is-BDCDJ.tmp C:Program FilesOptimizer Pro 3.99is-DB4S5.tmp C:Program FilesOptimizer Pro 3.99is-C16E7.tmp C:Program FilesOptimizer Pro 3.99is-QE691.tmp C:Program FilesOptimizer Pro 3.99is-GQ78C.tmp Registry: Key 003B9C22-6FE0-4BCA-A73F-9AA99B9BBDAA at HKEY_CLASSES_ROOTTypeLib. Key 12AB121E-44C6-488B-8773-B0AE25E662E1 at HKEY_CLASSES_ROOTInterface. Key 203ABD21-41F1-4F1B-BAE3-D6A89A90D239 at HKEY_CLASSES_ROOTCLSID. Key PC Optimizer Pro at HKEY_CURRENT_USERSoftware. Key PC Optimizer Pro at HKEY_LOCAL_MACHINESOFTWARE. Key PC Optimizer Pro at HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionUninstall. Key PCOptimizerPro.exe at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp Paths. Key PCProCtxMenu at HKEY_CLASSES_ROOT*shellexContextMenuHandlers. Key PCProCtxMenu at HKEY_CLASSES_ROOTlnkfileshellexContextMenuHandlers.
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Resolve Windows Update Not enough disk space
If you are trying to update your Windows 10 computer but are not able to do so since your computer is running low on storage then this obviously indicates that there is not enough disk space available on your drive where Windows 10 has been installed. As you know, when Windows 10 downloads the update packages, it extracts them in a separate folder which means that there should be enough space on that particular folder for the update to begin with. Windows do not really check systems for any adequate space requirements before it even initializes the update or upgrades and you only get to know about it right when the update process starts. On Windows 10 thin clients or the ones with embedded systems that have limited storage space, when Windows Update runs, the update initialization may fail because as pointed out, Windows does not check systems for adequate space requirements so you may have to do the work for them by making sure that your disk has enough space available. Here are some suggestions you can follow to resolve Windows 10 update issues on computers with low storage space.

Option 1 – Delete the files from the Download folder

Since you are going to delete everything manually, you need to create a backup for all your important files which you may have placed in the Download folder. After you create backup copies of important files, delete the files from this folder or you could simply tap the Shift + Del keys to remove the files permanently after you selected them all.

Option 2 – Change the Windows Update Folder location

You might have to change the Windows Update folder location where Windows download all the files need to update the operating system if you cannot really create some space on your primary driver. So all you have to do is set the drive with enough space available for the update to be completed.

Option 3 – Uninstall apps and programs you no longer use

In some cases, apps and programs take up a lot of space on your drive. So if there are programs or apps that you no longer use, you can uninstall them to save storage space. To do so, follow these steps:
  • In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
  • After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
  • From there, look for the apps and programs that you no longer use and right-click on each one of them and click on Uninstall.

Option 4 – Move files to another drive

This is another thing you can try. You can move files, especially the ones with large sizes, to another drive to make up space on your drive. After that, install the updates once again.

Option 5 – Reduce on-drive files from Cloud services

If you are using tons of cloud backup services such as OneDrive and Dropbox, you might want to consider reducing the number of files you have on those cloud backup services. You can do what you’ve done on option number three and have those files moved to another drive to free up storage space.

Option 6 – Empty the contents in Recycle Bin

As you know, the files that are deleted from your computer goes to the Recycle Bin first. So if you have not emptied Recycle Bin for a long time now, the files you delete are still actually taking up space on your drive. Thus, you need to empty the contents in the Recycle Bin to save storage space.

Option 7 – Clean up temporary files

You can use the Windows 10 Storage Sense feature which can clean all the temporary files from your computer. To use Storage Sense, follow the steps below.
  • Open Setting > System > Storage from the WinX Menu.
  • From there, you will see a list of all the local and connected storage devices along with the details on the free space.
  • Now make sure that the Storage Sense feature is turned On then go find a link that says “Free Up Space” and click it to open.
  • After that, a screen which is the built-in program in Windows 10 will appear and will scan your computer for the following junk files so you can free up disk space:
  • Windows Upgrade Log Files
  • System created Windows Error Reporting Files
  • Thumbnails
  • Temporary Internet Files
  • Previous Windows Installation Files
  • Delivery Optimisation Files
  • DirectX Shader Cache
Choose the files you want to get rid of and then click on the remove files option. Note that you’ll have an idea of the total size as you select any of the junk files listed above.
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