Fix VIDEO_SCHEDULER_INTERNAL_ERROR

If you suddenly encounter an error message saying, “ File Record Segment is Unreadable ” on a blue screen while booting your PC, it means that your hard drive is in an error state. This particular blue screen of death error might have a lot of bad sectors or might have reached its end. The workarounds you can try to resolve the issue is by locating the bad sectors or checking your hard drive for any discrepancies in the mapping and fix them. Follow the detailed instructions laid out below for these workarounds.

Option 1 – Try to check for any bad sectors and wrong configurations in your hard drive

The first thing you have to check is the boot files on your PC. As you know, your PC boots from these files and if there is anything wrong with any one of them or if one of them ends up getting corrupted, you will most likely see the blue screen of death error or a prompt with an error message saying, “File record segment is unreadable”. According to some users who reported this issue, new hard drives aren’t exempted from this error. That’s why it is recommended that you carry out this solution no matter what kind of scenario you are in. You will have to launch the Command Prompt in recovery mode and see if you can fix the problem by executing the check disk commands.

• Upon booting, restart your PC and tap F11 to go to the recovery environment then select Troubleshoot.
• Next, click Advanced from the given options and select Command Prompt.
• After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them and if you have installed Windows to some different directory, you must replace “C” with the name of the drive you’ve installed Windows with.
• chkdsk C: /r /x
• chkdsk C: /f

Note: The Chkdsk function might take a while before it finishes its operations so you need to be patient and wait until the entire process is completed. And depending on the situation, it might even take a day at most so patience is really the key here.

Option 2 – Try connecting the hard drive to a different computer

If option 1 didn’t work for you and you’re still seeing the error, you can try connecting the hard drive to a different computer and then copy the data first. Make it a priority to salvage the data just in case the hard drive won’t make it in the future. After replicating your hard drive, you can then try running the chkdsk commands that are listed in option 1 above in the new computer you’re connecting your hard drive to and make sure that you key in the correct drive letter that’s assigned to the hard drive you’re using. After executing the chkdsk commands, plug your hard drive back into the previous computer and then check if you can now boot it without any issues.

Option 4 – Replace the faulty hard drive

If none of the options provided above really worked out then maybe it’s time to consider getting a replacement for your hard drive. In about 50% of the cases about this error, some unfortunate users were left with no choice but to replace the hard drive since the problem is with the hard drive itself. Hard drives have a complex running mechanism which includes a head and the disk that rotates accordingly so you can check if the cables connected to the hard drive are connected properly and if it is in a correct position or not. In addition, you also have to make sure that the SATA adapters where the hard drive is connected are working properly. If the drive is showing problems in the I/O operation, there is little chance for you to use it as a normal hard drive. If the hard drive is in warranty, get it checked and replace it. If not, you might consider taking it to the service center for the specialists to take a look into it.

In 2014 Proton mail started as an end-to-end encrypted email service offering secure and private email services. Proton mail is still live and going with the same dedication to privacy and security but the company has expanded its offering into cloud storage drive services.

Starting as a public beta at the end of 2020, Proton Drive is keeping its privacy and security policy philosophy with the new service. Proton Drive is the newest service besides Proton Calendar, Proton VPN, and Proton Mail.

Drive has end-to-end encryption for everything on it including files themselves, filenames, folder structure, folder names, extensions, and file sizes. This means that you and only you can access your files. Servers are located in Geneva, Switzerland and they are under Swiss privacy laws making sure that your files are protected. Proton services in general are all open source so anyone can take a look at them to be sure that nothing is lurking under the hood. For now, sync is done either via the android app or web interface but the desktop client will come soon since currently, it is under development.

Sadly free plan of Proton Drive will give you only 1GB of storage which is much less than other services and sadly payments plans are also not so jaw-dropping going for $4 USD per month for a 200GB plan or with Proton ultimate subscription that will set you $10 behind but you will get 500GB of drive storage. Of course, if you value privacy for your files these options are good but if you do not mind that part other services have much better options.

All in all Proton Drive is a great cloud storage solution if you need privacy and well worth the investment. With the ultimate subscription, you will get enough space for most people and company needs with other services and guaranteed privacy and security, on the other hand, if you just need a large amount of cloud storage not caring too much about privacy other options are better.

We tend to move and copy tons of files on our PCs and mostly, the process of copying or moving files, especially if the file has the size of 1GB or up, tends to take quite long. This may be caused by some issues which is why you face slow copy or move speed. So if you are experiencing this issue on your Windows 10 computer, then read on as this post will give you a couple of solutions you can try to increase the speed in copying or moving files. Follow the given instructions below.

Option 1 – Try to change the USB port

You might want to change the USB port since modern computers have a variety of USB ports. So if your USB drive supports USB 3.0 or 3.1, make sure that you plug it inside a USB 3.0 or 3.1 ports. If you’re not sure which port, just keep in mind that the USB 3 port is usually blue or you can also use your computer’s documentation or manual as a reference to locate it. It may sound nothing but changing the USB port can actually improve the copying or moving speeds drastically so this should be the first thing you can try to speed up the process of copying or moving files.

Option 2 – Update the USB Controller Drivers

• First, click the Start button and type “device manager”.
• Then click on the “Device Manager” from the search results to open it.
• From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.
• Restart your PC and then click the “Search automatically for updated driver software” option.

You also have the option to update the motherboard and the USB driver from the manufacturer’s official website.

Option 3 – Check for any hard disk errors

• On your desktop, right-click on the “This PC” or computer icon and then select Manage to open the Disk Management. Here you get to check your drive’s health.
• Next, click on Disk Management on the left side panel.
• From there, check the state of your drives. If it shows that all your partitions are healthy then it means all is good and that the problem may have something to do with some physical issues with your hard drive.

You might also want to run the CHKDSK utility to help you fix any issues with your hard disk. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the CHKDSK utility comes in. The CHKDSK utility repairs hard drive errors that might be causing the problem.

• Open Command Prompt with admin privileges.
• After opening Command Prompt, execute the following command and hit Enter:

chkdsk /f /r

• Wait for the process to be completed and then restart your computer.

Option 4 – Try to disable Windows Auto Tuning

Disabling Windows Auto-Tuning can also help in increasing the copying or moving of files in your computer. It is said that this feature improves the performance of programs that receive TCP data over a network by adjusting the receive buffer size dynamically throughput and latency of the link. Thus, if you are trying to copy some data over the network, then the Auto Tuning feature is playing a role here. And in some cases, disabling this feature completely resulted in a lot faster copy speeds over the network.

Option 5 – Try changing the USB Removal Policy

• First, plug your USB drive or external device into your PC and then open This PC.
• Next, right-click on your device and select Properties.
• After that, go to the hardware tab and select the storage media that you want to enhance and then click on the Properties button.
• From there, you can select the Better performance option if you wish for your device to have a better performance. Once you select this option, it will enable write caching in your Windows 10 computer but you need to use the “Safely Remove Hardware” option from the notification area to safely disconnect the device otherwise it may result in data corruption.

Option 6 – Format your drive

• To get started formatting your drive, tap the Win + E keys and then go to the access page of the drive.
• Next, right-click on the drive and select Format.
• After that, uncheck the “Quick Format” option and then format your drive properly.
• Now once the formatting process is finished, unplug the drive and plug it back in afterward.
• Check if the error is already fixed. If the drive is not initialized, tap the Win + R keys and hit Enter.
• After opening the Run dialog box, type “diskmgmt.msc” and hit Enter to open Disk Management.
• From there, right-click on the drive volume and select initialize disk.
• Next, select the correct partition type and proceed.

A couple of Windows 10 users have reported an error on domain-connected systems when they tried accessing their computer systems remotely. This occurs when the network level authentication or NLA is enabled on the computer. If you are one of these users, you better keep reading as this post will guide you on how you can fix this error. To resolve this issue, there are several workarounds you can try. You can either disable this option directly via properties or you can also modify some registry entries or sub-keys and restart the system. When you encounter this problem, an error message pops up that states:

“The remote computer that you are trying to connect to requires network level authentication (NLA), but your windows domain controller cannot be contacted to perform NLA. If you are an administrator on the remote computer, you can disable NLA by using the options on the Remote tab of the System Properties dialog box.”

Or you could also see this error message instead:

“The remote computer requires Network Level Authentication, which your computer does not support. For assistance, contact your system administrator or technical support.”

Before you proceed in troubleshooting the problem using the options provided below, you need to create a backup for your data or system restore point as well as make a copy of any registry entries you are going to modify.

Option 1 – Disable Network Level Authentication via Properties

The NLA is a useful tool that provides your computer with extra security and helps network administrators in controlling who can log into the system with just a click of a single box. However, there are times when it can become a disadvantage and could prevent you from accessing your system remotely. Thus, you need to disable it using Properties.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” and tap Enter to open System Properties.
• Next, go to the remote tab and uncheck the checkbox for the “Allow connections only from computers running Remote Desktop with Network Level Authentication (recommended)” option.
• Now click the Apply button to save the changes made and exit System Properties and then try logging into the remote computer again and see if the problem is fixed or not.

Option 2 – Disable NLA via Registry Editor

Note that you can only use this option if the first one didn’t work for you. Take note that this option will require you to restart your PC completely which could mean some downtime if your computer is running a production server. So make sure to save all your work.

• Tap the Win + R keys to open the Run dialog box and then type in “Regedit” in the field and tap Enter to open the Registry Editor.
• From there, click on File > Connect Network Registry and input the details of the remote computer and then try to connect.
• Navigate to the path below after you’re connected:

HKLM >SYSTEM > CurrentControlSet > Control >Terminal Server > WinStations > RDP-Tcp

• After that, change the values given below to “0”
  • SecurityLayer
  • UserAuthentication
• The navigate to PowerShell and execute this command – restart-computer

Option 3 – Disable NLA via PowerShell

PowerShell allows you to tap into the remote computer and once you’ve targeted the machine, you can execute the commands given below to disable NLA.

• Tap the Win + S to open Search and then type in “PowerShell” in the field. Right-click on the related result and select the “Run as administrator” option.
• After opening PowerShell, execute the command below:

2. Once in the PowerShell, execute the following command:

$TargetMachine = “Target-Machine-Name” (Get-WmiObject -class “Win32_TSGeneralSetting” -Namespace rootcimv2terminalservices -ComputerName $TargetMachine -Filter “TerminalName=’RDP-tcp'”).SetUserAuthenticationRequired(0) Note: In the command given, the “Target-Machine-Name” is the name of the machine you are targeting.

Option 4 – Use the Group Policy Editor to disable NLA

Another option you can use to disable NLA is via the Group Policy Editor. This is ideal for you if you are blanket disabling. Just take note that the Group Policy Editor is a powerful tool and that if you make some mistakes by changing values you have no clue about, you can render your computer useless so make sure that you create a backup for all the values before you proceed.

• Tap the Win + R keys to open the Run dialog box.
• Then type in “gpedit.msc” and tap Enter to open the Group Policy Editor.
• From there, go to this path – Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Security
• After that, search for “Require user authentication for remote connections by using Network Level Authentication” and set it to disabled.
• Now check if the error is fixed or not.

In today's world setting up a LAN network or internet connection is no longer a daunting task that will require having a bachelor's degree in computer science nor a specialized technician. But even in the present-day environment issues and problems can occur. One of these problems is detecting or running a network at a slower 100MB speed instead of 1GB. Troubleshooting of this nature is somewhat more complex than your typical troubleshooting issue because several things including hardware could be involved in this particular problem but do not worry, we are here to back you up and guide you Setting up a home or small office network no longer requires a specialist technician to constantly monitor and optimize the LAN routers and connected PCs. As Windows networking has improved and new features have become available on the hardware, configuring a 1GB network should be as simple as connecting the LAN to a router that came with this capability. If however the network’s rated speed only gives 100MB, troubleshooting the issue is more complex. To find the problem, you’ll need to check the hardware devices, cable connections, and the software you are using to connect and manage the network.

Hardware checks

1. Check both connection jacks to see if it has any loose or frayed wires. If any of the wires are loose, it can be the cause of the performance issue. You should replace the cable if you discover damage to the connectors.
2. Inspect the entire length of the cable and check if the harness shows any clear signs of damage. A bent or damaged cable can reduce the amount of information it’s capable of transferring between the PC and LAN router. If you find any damage to the cable, replace it to restore your network speed.
3. Is the cable capable of transferring 1GB speeds? Different network cables support different network speeds. A Cat-5 cable will only provide 100MB transfers, while a Cat-5e or Cat-6 can support up to 10GB transfers. Check the cable’s labels to make sure you are using a Cat-5e or higher-rated data cable.

Now when the hardware issue is out of the way we can focus a little more on the software part.

Let's try the first easy solution, run Windows built-in troubleshooter

1. Click the Windows button and type Control Panel. Then select the top result.
2. If your Control Panel shows the Category View, change it to display Small Icons instead.
3. From the list of available applications, select Network and Sharing Center.
4. In your Network and Sharing Center, you can see the active network, set up a new network connection, troubleshoot problems, or change your adapter settings. Before making changes to your device properties, you can let Windows run a troubleshooter on your adapters to see if it can automatically fix your connection issues.
5. Click on Troubleshoot Problems from the Change Your Network Settings section.
6. In the Troubleshooter Application, scroll down and find the Network Adapter option.
7. Click on Run Troubleshooter to let Windows check your network adapter’s configuration for any issues.
8. Select the Ethernet Adapter you’re currently using from the list and click Next to proceed.
9. Wait for the process to complete and check the results. If Windows detects any issues, it will recommend a fix. However, if the configuration of your network adapters does not have any problems, you’ll see a message that Windows couldn’t detect any problems.
10. If there are any issues with the cable, the troubleshooter will detect the connection issue and request you replace the cable and connect it to your PC.
11. It can occur that even after inspecting the cable and you didn’t find any visible damage on the housing or connectors, it could still be faulty. Replace the cable with a new one and rerun the troubleshooter to see if the cable is working as required.

If the troubleshooter finished and you received a Windows Couldn’t Detect Any Issues result, you’ll need to verify your adapter’s speed settings.

1. In your Network and Sharing Center, select the Change Adapter Settings option from the left menu.
2. On the list of adapters, choose the one you’re using and click the Right Mouse Button to open the context menu.
3. Select Properties from the Context Menu to access your adapter’s settings.
4. On the Ethernet Properties window, you can enable or disable different features and install additional protocols. To change the device settings, click on Configure to continue.
5. This will open the Device Controller Properties window where you can check the status, make changes to the settings, find out information about the driver, or check historical events on the device. Select the Advanced tab to access the device settings.
6. On the Advanced tab, locate the Speed and Duplex setting.
7. The Auto-Negotiation option may cause network performance issues on certain Ethernet adapters and routers. The setting allows your adapter to change the speed settings according to the LAN configuration you connect to your PC. If you connect to different LAN networks regularly with different speeds, it can occur that the setting doesn’t update from 100MB to 1GB while switching.
8. Change the Value to match the network speed of the LAN you’re connecting to your PC and use the manual speed setting.
9. Click OK to apply the setting and test your network performance. If your adapter doesn’t have the 1GB setting available but you know the rating should go up to that speed, it could indicate that you aren’t using the right driver for the device.

If you don’t have the setting available or the device still only provides 100MB speeds after changing the Speed setting to a manual value, you may have to update the driver for the device.

1. On the Ethernet Properties Window, once again click on Configure to access the Device Properties Window. Then select the Driver Tab to access your driver details.
2. Select Update Driver from the available options.
3. On the Update Driver window, select the option to let Windows Search Automatically for Updated Driver Software.
4. Windows will connect to the internet and search for the latest drivers online. If a newer driver exists, Windows will download and install the driver for you. If you’re using the latest driver, Windows will inform you that no updated drivers are available.

In this post, we will discuss what the “ bootres.dll ” file is in the Windows 10 operating system and where it’s also located. In addition, you will also be guided on how you can replace or fix a corrupt bootres.dll file which may prevent you from booting to your Windows desktop and will display an error message instead saying, “Boot critical file resourcescustombootres.dll is corrupt”. There are times when this error might also boot your PC to the Automatic Repair screen. DLL files, also known as Dynamic Link Libraries are external parts of applications that run on Windows as well as other operating systems. Almost all applications are not complete in themselves and store code in different files so if there is a need for the code, the related file being called by a certain application is loaded into memory and used. If the software or the operating system is unable to find the concerned DLL file or if the DLL file ends up getting corrupted, you will most likely get an error message. In case you don’t know, the bootres.dll file is a critical system OS file, size 90KB, and can be found in the Windows folder. It is a part of the Boot Resource Library and portrays an important role in making sure that your PC boots properly. So if it ends up getting corrupted, your PC may fail to boot correctly and you’ll get an error message instead. To resolve this problem, here are some suggestions that might help. If your PC automatically boots to the Automatic Repair screen, you need to click on that option to run the Automatic Repair. If it doesn’t work, you have to boot into the Advanced Startup options to manually access and run the Automatic Repair. Once you’re in the Advanced Options, you will be able to:

• Run Automatic Repair
• Use System Restore
• Start Windows from an external device
• Access Command Prompt
• And use the System Image Recovery to restore Windows from a Factory image.

If the Automatic Repair fails to fix the problem, you may have to use System Restore or the Command Prompt to carry out further troubleshooting steps. Refer to the guide below to use these tools.

Option 1 – Try running the System File Checker in Safe Mode

Running the System File Checker is the safest way to fix DLL file missing or corrupted errors are thrown up by the Windows operating system as it could give you better results. System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files that might be causing the Machine Check Exception BSOD error. To run the SFC command, follow the steps given below.

• Boot your PC into Safe Mode.
• Tap Win + R to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 2 – Try running the DISM tool to repair the System Image

To repair the System Image, you need to use the DISM or Deployment Imaging and Servicing Management tool. The DISM tool is another command-line tool in the Windows operating system that could help users fix various corrupted system files. To use it, follow these steps:

• Open the Command Prompt as admin.
• Then type in this command: Dism /Online /Cleanup-Image /RestoreHealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Note: The command you executed will check for Windows component store corruption and will restore its good health. The scan might take up to 15 minutes. Once it is done, you have to restart your computer.

Option 3 – Try to repair the MBR and rebuild BCD

To repair the MBR and rebuild BCD, follow these steps: The problem might boil down to the Master Boot Records since the previous case has already been isolated. There are times when the Master Boot Records can get corrupted and even though it is a serious issue, it can still be rectified by repairing the Master Boot Record.

• Tao the F8 key while booting the system to go into the Windows Recovery Menu.
• Next, click on Troubleshoot.
• Then click on the Advanced options to get into the Automatic Repair menu.
• After that, you have to use the bootrex.exe tool, so click on the command prompt and type in the following commands, one after the other:
• bootrec /RebuildBcd
• bootrec /fixMbr
• bootrec /fixboot
• Exit and then go ahead and restart your PC.

Option 4 – Try running the ChkDsk utility

One of the best options you must try is running chkdsk as it will check the disk for any errors and repair them automatically. To use it, follow these steps:

• Boot your PC to the Advanced Options menu and click on Command Prompt.
• Once you’ve opened an elevated Command Prompt, type in the following command and tap Enter to execute it:

chkdsk C: /f /x /r

Note: “C” is the drive root drive so it could be changed if you’re using a different one.

Option 5 – Try resetting your PC

Go to the Advanced Options > Troubleshoot > and select the Reset This PC option from the menu and then select Keep my files.

Msvcr71.dll Error - What is it?

Msvcr71.dll is a dynamic library link that belongs to the Microsoft Visual C Runtime library. This file is a core Windows component used by numerous Windows applications like Microsoft Office version 2002 and 2003, Windows XP Media Center, and Windows XP Tablet PC Edition. The Msvcr71.dll error commonly occurs when two applications share the same DLL file. When an application is deleted sometimes the Msvcr71.dll file is also deleted which is associated with two applications on your PC. So, when you try to run the other application you come across the Msvcr71.dll error on your system. The error also occurs when you try to install new programs or update the old program versions. This also misconfigures the DLL files and results in the Msvcr71.dll error. Msvcr71.dll error messages are often displayed as the following:

• “This application has failed to start because Msvcr71.dll was not found.”
• “Mscvr71.dll is a bad windows image. Please check against your installation diskette.”
• “Cannot find [PATH]msvcr71.dll"
• "The file msvcr71.dll is missing."

Solution

Error Causes

Deletion of the Msvcr71.dll file is one cause for the Msvcr71.dll file error. However, this error can also be generated due to other causes such as:

• Corrupt, missing, or misconfigured msvcr71.dll file
• Damaged and missing .dll files
• Corrupt runtime code library
• Registry issues
• Malware attack and viral infection
• Msvcr71.dll error codes usually occur on Windows versions XP and Vista.

Further Information and Manual Repair

Here are different ways to resolve the Msvcr71.dll error code on your system:

1. Reinstall the program/application that is causing the Error to Pop up on the Screen

When this error code occurs due to misconfigured or missing the Msvcr71.dll file, try reinstalling the program/application that is causing the error to pop up on your screen. When doing this, make sure there is no problem with the setup files from the disk you are performing the installation on your PC.

2. Check the Recycle Bin and Restore the Deleted File

If the Msvcr.dll file was deleted accidentally when you uninstalled a program on your PC, then the deleted file is most likely to be in the recycle bin. Check it and if you find it, restore it. Once the file is restored try running the application again.

3. Scan for Malware and Viruses

Install an antivirus and scan for malware and viruses. This software can also corrupt DLL files and runtime code libraries. However, this is not the best solution especially if you already have too many programs installed on your PC. New program installations cause more complications and besides antivirus are infamous for slowing down PC speed.

4. Repair the Corrupt Registry

If the three methods discussed above don’t help you resolve the Msvcr71.dll error code on your system, then this means the cause of the error is more critical than you think. The error is triggered by a corrupt and damaged registry. If this issue is not addressed timely, it can result in system failure and a fatal crash. To resolve the error code Msvcr71.dll, you need to repair the corrupt registry. And the best way to go about it is to download Restoro Restoro is a user-friendly, highly functional, and multi-functional repair tool integrated with high speed and powerful utilities such as a registry cleaner, system stability scanner, Active X and class error module, and an antivirus. It also functions as a system optimizer. It is the answer to your entire PC-related errors and issues. The automated and intuitive algorithm deployed inside this tool enables it to detect all registry errors and issues generating Msvcr71.dll error. DLL files often get damaged due to data overload, disk fragmentation, and malicious files saved in the registry. The registry cleaner removes all the unnecessary and obsolete files from the registry, clears up disk space, and repairs defragmented, damaged, and misconfigured disks. DLL files including Msvcr71.dll and also fixes the registry. It’s an in-built antivirus scan and removes viruses and the system optimizer feature ensures that your PC runs at its optimum speed. It is safe, bug-free, efficient, and easy to use.  It runs smoothly on all Windows versions. Click here to download Restoro and resolve the Msvcr71.dll error on your PC.

Losing an internet connection is not a pleasant thing, especially if it happens often. If you are a gamer this phenomenon can be very disturbing since it can stop your progress or even get your account banned if you are playing competitively. Luckily we have the solution for this annoyance, keep on reading and follow the guide.

1. Update your driver

   Outdated or wrong drivers can cause a lot of issues and the device can exhibit strange behavior this way. To update driver Right-click on Start Click on Device Manager Locate your network adapter, wifi card, or device you are using for internet access right-click on it and choose update driver

2. Renew IP

   Right-click on Start Click on command prompt (admin) In command prompt type ipconfig /renew and press ENTER

3. Reset Winsock API

   Right-click on Start Click on command prompt (admin) In command prompt type netsh winsock reset catalog and press ENTER then type netsh int ipv4 reset reset.log and press ENTER reboot PC

As you know, you can find the number keys in two spots on your keyboard – one is above the letters while the second one is at the number pad. Recently, a number of users reported not being able to type any numbers on their keyboards while some reported that their keyboards only type numbers. This issue could occur on both sets of the number keys or on the one at the number pad. This is a rare situation and seldom happens to users. So if you are one of the few who experience the same problem then you’ve come to the right place as this post will guide you on what you can do to fix the keyboard issue. This issue is most likely due to a switched-off number pad, outdated or corrupted keyboard drivers, turned on mouse keys or it might have something to do with the physical connections. Whatever the cause is, here are some options you have to try to resolve the problem.

Option 1 – Try to enable Numlock

The first thing you can do to fix the issue with the keyboard is to enable the Numlock since one of the most common reasons for this kind of problem is where the keyboard won’t type numbers because the Numlock key is disabled. Thus, you have to enable this key by pressing it once to enable the number pad.

Option 2 – Turn off the Mouse key

• From the Start Menu, go to Control Panel.
• Navigate to Ease of Access Center.
• Then select the option “Make the keyboard easier to use”.
• Navigate to the option “Control the mouse with keyboard” and then uncheck the “Turn On Mouse Keys” option to turn off the Mouse key.
• Click on Apply and then on OK to save the changes made.

Note: The problem with the keyboard could stem down to a simple issue in its settings so if you have successfully followed the steps for this solution then you should be able to fix the problem.

Option 3 – Reinstall, update or rollback your keyboard driver

Once you’ve determined that the problem is in the software part of the keyboard, it is now time to try to reinstall, update or roll back your keyboard drivers. To reinstall the driver for your keyboard, refer to these steps:

• From the WinX Menu, open the Device Manager.
• In the Device Manager, you should find your laptop’s keyboard under the “Keyboards” option. Right-click on it and select the “Uninstall” option.

Note: If you’re not quite certain about your laptop’s keyboard, you can uninstall all the keyboards if there’s more than one.

• After that, restart your PC and see if the keyboard driver is installing automatically. If not, open the Device Manager again and right-click on Keyboards, and select the option “Scan for hardware changes” to install it.

Once the keyboard driver is installed again, check if your keyboard is now working properly or not.

Option 4 – Try connecting the keyboard to a different USB port or another computer

The problem might have something to do with the USB port that’s currently in use by your keyboard. It could be that it’s not working so it makes sense to unplug it and attach it to another USB port. You can also clean the USB port on both ends to ensure that they are not affected by corrosion. In addition, you can also try connecting the keyboard to a different computer and see if the Shift key works there or not.

Option 5 – Try to check your connections

You can also try checking if the connection mode you are using for your keyboard is functioning properly. For instance, if you are using a Surface 2-in-device, you can clean the connection pins and see if it resolves the problem.

Option 6 – Run the Hardware and Devices Troubleshooters

• The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
• After opening Settings, look for the Update and Security option and select it.
• From there, go to the Troubleshoot option located on the left-hand side of the list.
• Next, select Keyboard from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
• After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

If you are running Windows Update on your Windows 10 computer and you suddenly encounter error code 0x8000FFFF, E_UNEXPECTED – Unexpected failure then read on as this post will give you a couple of suggestions to resolve this problem. Note that you can encounter this error not only on Windows Update but also on Microsoft Store apps at times. Follow the options given below to fix error code 0x8000FFFF, E_UNEXPECTED – Unexpected failure error on your Windows 10 PC.

Option 1 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

• Right-click on the start button and click on Command Prompt (administrator).
• Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
• Now restart your PC and afterward, try opening Microsoft Store again.

Option 2 – Check the Cryptographic Service

• Tap the Win + R keys to open the Run dialog box.
• Next, type “services.msc” in the field and hit Enter or click OK to open Services.
• From the list of Services, look for the Cryptographic Service. Then right-click on it and select Properties from the context menu.
• After that, check if the service is started by checking the Service status. If it is started, click on the Stop button to stop the service and if it is already stopped, leave it as it is, at least for now.
• Next, make sure that the Startup type menu in the Service’s properties is set to Automatic before you go on.
• Now confirm any dialog boxes that may appear as you set the Startup type and then click on the Start button located in the middle before you exit Properties.

Option 3 – Delete the contents in the Software Distribution folder and Catroot2 folder

• Open the WinX Menu.
• From there, open Command Prompt as admin.
• Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net start cryptSvc net start bits net start msiserver

• After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
• Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.

After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:

• Type each one of the following commands.

net start wuauserv net start cryptSvc net start bits net start msiserver

• After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.

Option 4 – Check the Root Permissions

You might also want to check the permissions on the root of C: and make sure that “BUILTINUsers have read access because if it doesn’t, then no wonder why you’re getting the error code 0x8000FFFF.

Option 5 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation Tool to make a bootable drive.

• After making the bootable drive, you need to plug it into your computer and then reboot.
• Next, tap the F10 or Esc key to open the boot options.
• Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.

Option 6 – Try installing the updates in a Clean Boot State

It could be that some third-party application is the one that’s causing the problem so it’s best if you put your computer in a Clean Boot state. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to install the Windows app again.

Note: If you are able to install the app without any trouble at all then it means that the error is caused by some third-party application in your computer. You need to look for the culprit and uninstall it once you found it.

Option 7 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like error code 0x8000FFFF. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.