Fix Netwtw04.sys BSOD Error in Windows 10

If you are trying to install Office but got an error saying, “Something went wrong, Sorry we ran into a problem” with error codes 12002-4, 12007-4, or 12152-4 instead, this indicates that you have a problem with your internet connection. Aside from internet connection issues, the problem could also be due to some programs that block the installation files to be downloaded so when they time out, you get these error codes. There are several options you can try to fix the 12002-4, 12007-4, or 12152-4 error codes. You can try to install Office offline or turn off the proxy server or VPN (if you’re using one). You can also try to temporarily disable your antivirus program or Firewall. Refer to the given potential fixes below to troubleshoot and fix the problem.

Option 1 – Try to install Office offline

The first thing you can do if you encounter the error codes 12002-4, 12007-4, or 12152-4 when installing Office is to download an offline copy of Office especially when you’re certain that your internet connection is slow. Once you’ve downloaded it, install it again. The offline installer will download both the 32 and 64-bit versions of Office. Keep in mind that you must download the correct version.

Option 2 – Disable the Proxy server

The first thing you can do is to try disabling the Proxy server as it might be the reason why you’re getting error 0x80244022 for Windows Updates. To disable the proxy server, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
• After that, go to the Connections tab and select the LAN settings.
• From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
• Now click the OK and the Apply buttons.
• Restart your PC.

Note: If you are using a third-party proxy service, you have to disable it. In addition, if you are also using a VPN, you can try to disable it as well.

Option 3 – Temporarily disable the Antivirus and Firewall

As mentioned earlier, the downloading of the installation files could be blocked by either the antivirus program or Firewall or it could be both especially when the link seems suspicious. To fix this problem, you have to disable both the antivirus like Windows Defender and the Firewall or any third-party software you might be used temporarily and then download the installation files again. Once the download is completed, make sure to turn on the antivirus program and the Firewall again. On the other hand, you can also try downloading in a different location which also means that you have to try a different network. It could be that the load on the current system is too high which is why it’s not able to offer enough bandwidth to download the installation files of Microsoft Office.

Setting up the Windows operating system in a computer can be quite a complicated task since there are a couple of things that take place in the background to ensure a full and protected setup of the operating system which includes a number of programs, scripts, and so on. They work together in the background to guarantee the integrity of the Windows operating system. However, there are times when this piece of code could also go wrong. As a result, you might encounter errors like the “There was a problem running preinstall.cmd scripts” error. “Preinstall.cmd” is a type of CMD file associated with Applications & Drivers developed by Gateway for the Windows OS. To fix the “There was a problem running preinstall.cmd scripts” error, there are several things you can try. You can try to download a new Windows installation image or create a new bootable drive as well as uninstall conflicting or incompatible programs. In addition, you can also run the Windows Update troubleshooter or reset Windows 10.

Option 1 – Try to download a new Windows installation image

Your first option to fix the “There was a problem running preinstall.cmd scripts” error is to download a new Windows installation image. You can get the official ISO files for the latest release of Windows 10. After you’ve downloaded the ISO files, you can use them to upgrade to the latest Windows 10 version.

Option 2 – Try creating a new bootable drive

• Insert your USB drive into your PC.
• Tap the Win + R keys to open the Run dialog box and type in “cmd” and tap Enter to open the Command Prompt. Alternatively, you can also search for “cmd” in the Cortana search box to open Command Prompt.
• Once you’ve opened CMD, type in this command to open the DISPART utility – diskpart
• After that, you should see a new black and white window that would say, “DISKPART>”.
• Next, type in “list disk” in the command line and tap Enter to see the list of all the Storage devices as well as your hard disk connected to your PC. Here, you have to identify your disk’s number.
• Type in this command where “X” is the disk number you have identified and then tap Enter – disk X
• Type in this command and hit Enter to clear the table records and all the visible data on the drive – clean
• Now you have to recreate a new primary partition of the drive so you’ll have to type in this command and tap Enter right after – create part pri
• A new primary partition has been created so you have to select it by typing this command and tapping Enter – select part 1
• Now you have to format it to make it visible to normal users by typing – format fs=ntfs quick

Note: If your platform supports the Unified Extensible Firmware Interface or UEFI, replace the “NTFS” with “FAT32” in the command on Step 10.

• After that, type in this command and tap Enter after – active
• Finally, type this command and hit Enter to exit the utility – exit
• After you prepare the image for the operating system, save it to the root of your USB Storage device.

Option 3 – Try to uninstall conflicting programs

If you are using a computer made by Dell and got Windows 10 preinstalled in it, then you can try to uninstall the programs listed below and see if it fixes the problem.

• Dell Encryption Management service
• Dell Digital Library service

Option 4 – Run the Windows Update Troubleshooter

You might also want to run the built-in Windows Update Troubleshooter in Windows that could help you in resolving the “There was a problem running preinstall.cmd scripts” error. All you have to do is go to Settings > Update& security > Troubleshoot > Windows Update. From there, click on the Run the troubleshooter button and follow the next one-screen instructions that appear. After that, restart your computer and check if the error is now fixed or not by trying to install the update once again.

Option 5 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the error. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.

Option 6 – Try to reset Windows 10

• Tap the Win key or click on the Start button located in the Taskbar.
• Then click on the Power button at the bottom right portion of the screen.
• Next, press and hold the Shift key on your keyboard and then click on Restart. This will restart your Pc into the Advanced Startup options.

Note: Once you have access to the Advanced Startup options, you have to go to the setting which allows you to Reset your Windows 10 PC. All you have to do is select Troubleshoot > Reset this PC to reach the following screen Afterward, select either the “Keep my files” option and then proceed to the next on-screen instructions that follow to reset your Windows 10 computer without losing your files.

DLL files, also known as Dynamic Link Libraries are external parts of applications that run on Windows as well as other operating systems. Almost all applications are not complete in themselves and store code in different files. In this post, we will be discussing one DLL file called ntdll.dll. It is described as “NT Layer DLL” which means that it contains some Kernel functions that help in the normal functioning of the Windows operating system. It is created by Windows in the System32 folder when the OS gets installed. This file can serve different programs simultaneously by providing them with different Kernel functions which support the programs’ performance. However, if you encounter the ntdll.dll file error on your Windows 10 computer, read on as this post will guide you in fixing the problem.

Option 1 – Try to re-register the ntdll.dll file

You may have to re-register the ntdll.dll file using the regsvr32.exe before you can successfully install the program and fix ntdll.dll file crash error. The Regsvr32 tool is a command-line utility that can be used to register and un-register the OLE controls like DLL and ActiveX (OCX) control in the Windows operating system. Follow the steps below to use it.

• Open Command Prompt as admin from the WinX menu.
• Next, type the following commands in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
  • exe /u ntdll.dll
  • exe ntdll.dll
• You should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully. After that, try to install the program again and see if it now works.

Option 2 – Disable problematic Internet Explorer add-ons

There are instances when some add-ons in the Internet Explorer browser can cause the ntdll.dll file crash error. Thus, you need to disable some add-ons in Internet Explorer and then check if it fixes the problem.

Option 3 – Try running the DISM tool

You might want to repair potentially corrupted files in your system as having them could also trigger the ntdll.dll file crash error. To repair these corrupted system files, you can run the DISM commands:

• Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
• After that, input each one of the commands listed below sequentially to execute them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • Dism /Online /Cleanup-Image /RestoreHealth

• Once you’ve executed the commands given above, restart your computer and check if the DCOM error is now fixed.

Option 4 – Try to run the Program Compatibility Troubleshooter

You might also want to run the Program Compatibility Troubleshooter. This built-in troubleshooter is available in the Windows Update & Security section. From there, select Troubleshoot. This will find a list of programs for you and since you have already downloaded the driver files, just click on Not Listed located at the top of the program list. After that, browse and select the driver files and then let the program do its job.

Option 5 – Try to replace the DLL file with a trusted source

• First, you need to get the new DLL file from another computer with preferably the same file version number.
• After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
  • x86: This PC > C:WindowsSystem32
  • x64: This PC > C:WindowsSysWOW64
• Next, type “cmd” in the Cortana search box and right-click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
• Now type the “regsvr32 ntdll.dll” command and hit Enter.
• Restart your PC and check if the error is now fixed.

Option 6 – Try scanning your computer using Windows Defender

The ntdll.dll file crash error might also be infected with malware or virus and to eliminate it, you have to scan your computer using security programs like Windows Defender.

• Tap the Win + I keys to open Update & Security.
• Then click on the Windows Security option and open Windows Defender Security Center.
• Next, click on Virus & threat protection > Run a new advanced scan.
• Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.

Well if anyone told me just a few years ago that I will see the day when Microsoft releases a new OS based on Linux I would be very amused, but that day has come. Mariner is the newest OS out of nowhere. Microsoft’s new Linux Distro, dubbed Common Base Linux (CBL)-Mariner, isn’t the type of distro you’d want to install directly on any old machine. It’s primarily meant for cloud infrastructure and edge products. Specifically Microsoft’s Cloud and Edge products. But if you are curious, it’s possible to run. Juan Manuel Rey, a Microsoft Senior Program Manager for Azure VMware, recently published a guide to ISO CBL-Mariner image. With that, you can easily get it up and running. And you can build CBL-Mariner on an Ubuntu 18.04 desktop. So you can try it out since it is free. You can get it from here: https://github.com/microsoft/CBL-Mariner It is obvious that Microsoft aims to set itself as a leader in enterprise server environments with this move and it is very likely that it may succeed or at least give a good shake to its competitors, mainly red hat and Suse which are two dominant distros in that field. Many believe that they can win over by providing regular updates and package delivery via their already established system and that feature could be a turning point for some. In any case, time will tell and we shall see.

Universal PnP or plug-and-play monitors use a generic PnP Windows driver. Whenever a user plugs a USB device or monitor into a PC the system will automatically identify the device and it will install the proper driver for smooth running. Generic PnP Monitor in Windows 10 means that Windows 10 installed a monitor driver as the PNP did not recognize the device. This generic PnP monitor driver may not work perfectly like the manufacturer’s one. It can lead to issues like unable to set the best monitor resolution and the screen refresh rate. Therefore, it is important to fix this issue. All of that being said let us fix your PnP display driver issue.

1. Reconnect monitor

   Always try this first, just by unplugging the monitor and then plugging it back may resolve the issue, if the monitor was not detected properly the first time, there are very high chances that this method will resolve the issue.

2. Check if the Device Manager is reporting an error and update the driver

   If the hardware is functioning properly then the issue might be in Windows not detecting device or driver malfunction. In any case, the Device Manager will be the one who will report this problem. In order to check to see if the driver is properly working press ⊞ WINDOWS + X to open the hidden start menu. Once it opens, click on Device Manager to open it, If you have a driver device error inside Windows, you should see it immediately when entering the Device Manager, it will have a yellow exclamation mark beside it. Right-click on it and choose update driver.

3. Reinstall driver

   If driver update failed or you already have the latest drivers, reinstalling them could fix the issue since drivers might have corrupted during installation of some update or application. Follow steps from point 3 to get to the driver in Device Manager, then right-click on it but instead of update choose to uninstall. Reboot Windows once the driver is uninstalled and Windows will install a new one automatically. If you do not want to update drivers automatically install the latest driver for your device, then reboot.

4. Check Windows update

   Check to see if the latest Windows update is installed, update your Windows if needed

5. Fix driver issue with DRIVERFIX

   If everything else fails, get DRIVERFIX, a premium solution for your PC issues, and fix driver errors.

After you fresh install Windows 10 on your computer, it allows you to set up a PIN just before you can start using it. However, a number of users reported that the Windows 10 installation gets stuck on the “Set up a Pin” phase. If you are one of the users who experience the same thing, then read on as this post will walk you through fixing the problem. As users start to use their newly installed Windows 10 computer, they reported that the screen is still stuck even after they enter the correct PIN twice and there is no way for them to go forward or backward. Note that this is a part of the account setup and that your computer must stay connected to your internet connection before you finalize everything. And even though the PIN works when the computer is offline, the account setup still needs an internet connection, at least for a fresh installation. The solution for this kind of issue is quite easy and there won’t be any problem even if your computer shuts down or restarts since the installation is already complete and all that’s left is the account setup. To fix this problem, follow the steps given below. Step 1: The first thing you have to do is to turn off your internet connection or disable all connectivity from your computer. Note: If you are using either an Ethernet cable or a Wi-Fi switch to connect to the internet, you have to disable or remove them. But if you don’t have any options, just completely turn off your internet connection. Step 2: The next thing you have to do is to force your computer to shut down and then restart your computer. The setup process will eventually pick up exactly where it left off. The only difference is that there is no connection to the internet and your screen will no longer be stuck on the PIN setup screen so you now have the option to skip it and wait until you’re logged in for the first time. Step 3: Once you’re done, you can then you can choose to Setup Pin later on and turn your internet connection back on or connect your computer with an internet connection.

Code 39 - What is it?

Code 39 is a device driver error code that pops up when the Windows operating system cannot load the driver for the hardware you want to use.

This hampers your ability to use the hardware properly. The error code is almost always presented in the following format:

“Windows cannot load the device driver for this hardware. The driver may be corrupted or missing.” Code 39

Error Causes

A device driver is a software program that tells the operating system how to control a particular hardware device. Each hardware device has a different driver.

There are separate device drivers for printers, CD-ROM readers, and keyboards, to name a few.

Many device drivers are already built into the operating system. But sometimes you will need to install a new device driver when you want to use a new piece of hardware device that the operating system is not familiar with, or does not anticipate.

Regardless of whether or not the drivers are already integrated into the operating system, you may still experience code 39, typically because of the corrupted or outdated drivers.

Outdated and corrupted drivers cause hardware malfunction and failure, which trigger device driver error codes like code 39. Other causes include incorrect registry values.

Further Information and Manual Repair

Below are some of the easiest and most effective methods to resolve Device Manager error code 39 on your PC.

To follow and implement these methods, you don’t require any technical knowledge or expertise. Simply follow these instructions to fix the error right away.

Method 1 - Fix with a Simple Reboot

There is a possibility that the error code 39 is caused by some fluke within the Device Manager or your BIOS.

If that’s the reason, then a simple PC reboot can resolve the issue immediately. Therefore, before you try anything, it is advisable to restart your system.

If it works, then that is great, but if it doesn’t, then don’t worry, try other methods given below to fix this problem successfully.

Method 2 - Uninstall and Reinstall Drivers

If the error code 39 is generated due to faulty or outdated drivers, then simply uninstall and remove them and then reinstall new driver versions. There are two ways to remove faulty drivers.

Method One

• One is, to go to the start menu, click on Control Panel, and then Add/Remove Programs.
• Remove the program and the driver you think is causing problems. This will thoroughly remove all traces of the faulty driver.
• To reinstall, follow the same steps but this time install the new device driver version.

Method Two

• The other way is to go to the start menu, type Device Manager in the search bar, and then press enter to continue.
• In the Device Manager, find and locate the problematic device.
• After that, double-click the category of device that you wish to uninstall. Let’s say, Windows is unable to load the graphics card driver.
• This means you will have to click on the Display Adapter category in the Device Manager to uninstall the graphics card.
• After you have successfully uninstalled, Windows will prompt you to confirm device removal.
• Simply click OK to confirm and proceed. To activate the changes, restart your PC.
• To reinstall, go to the Device Manager, click on the Action tab and then select the option ‘Scan for Hardware Changes.’

This method, although effective in resolving error code 39,  can be time-consuming. To avoid the hassle and save time, try method 3.

Method 3 - Update Drivers Automatically with DRIVERFIX

If you would like to read more helpful articles and tips about various software and hardware visit errortools.com daily.

What Is 0x000000D1 Error?

Error code 0x000000D1 is a serious error that is displayed when Windows automatically shuts down to protect the system against further damage.

Usually, when this error occurs, the message displayed to the users states something like STOP 0x000000D1 DRIVER_IRQL_NOT_LESS_OR_EQUAL.

Solution

What Causes 0x000000D1 Error?

Usually, the STOP 0x000000D1 error code is caused by issues like incompatibilities, third-party drivers, driver conflicts, outdated drivers, malicious drivers, and other related problems.

Speaking technically, the message displayed to the user actually means that the kernel-mode driver has tried to gain access to memory at an unreasonably high process IRQL.

If left unfixed, STOP 0x000000D1 error can become quite serious. Increased frequency of occurrence may not only lead to data loss but can cause system corruption as well. That’s why it is crucial to fix it and to resolve the underlying issues causing it as soon as possible.

Further Information and Manual Repair

There are different ways of quickly fixing this error, some of which are briefly listed below as follows.

• The solution advised for advanced users is to start the system and log on to it as the administrator. Then do to Start button. Click on All Programs -> Accessories-> System Tools->  System Restore. Here you will find the option, “Restore my computer to an earlier time”. Click on it and select ‘Next’. A list of restore points will appear in front of you. Select the latest restore point and then click on ‘Next’. The confirmation window will appear again. Click on the Next button again. Restart your computer. Congratulations, you have successfully restored your computer.
• Another way that’s more suitable for novice users goes as follows. Download a repair utility tool. Now install the program. You are most likely to come across a Scan button. Once that happens, choose the Fix/Repair button. Your scan will be completed. The error will be removed. You can then restart your computer again to ensure the error is no longer displayed.

Some other suggestions to keep your computer from encountering these problems in the future are outlined below.

• Update all your drivers. Obsolete or old hardware or software drivers may also trigger this STOP 0x000000D1 error.
• If you have recently installed or modified a driver or hardware and the error has occurred afterward, it is highly likely that the installation or modification has caused it. Revert back to the original settings to steer clear of this driver in the future.

If the Sleep option is missing from the Power Menu then this could be caused by the power settings, local group policy configuration, etc. in your computer. Based on the reports of users who experience the same problem, the issue occurred after they’ve updated or upgraded their Windows 10 computers. As you know, the sleep mode is quite useful in certain cases and is utilized by most users. If you put your computer in sleep mode, it actually minimizes the power usage of your computer while at the same time keeps your current session running. So if sleep mode is suddenly missing, then that could be a problem but worry not for this post will give you possible fixes to resolve the issue. Make sure to follow each one of them carefully to achieve good results.

Option 1 – Check the Power settings

As mentioned, one of the reasons why the Sleep option is missing could be the power settings in your computer. To check this possibility, make sure that you’ve enabled the sleep mode in the Power options setting window. How? Refer to these steps:

• First, go to the Start menu, and from there open Control Panel.
• Next, set the View by Large icons and select the Power Options.
• After that, click on the “Choose what the power buttons do” option on the left-hand side.
• Then click on the “Change settings that are currently unavailable” option and make sure that Sleep is checked under the Shutdown settings.
• Afterward, click on Save changes.

Option 2 – Modify the Local Group Policy

If the Power setting isn’t the cause of the problem, then you might want to check the Local Group Policy and modify it. There is a dedicated policy for showing the sleep option in the power menu and if this policy is disabled, then it’s no wonder why you don’t see the sleep option in the power menu. To change this policy, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• Then type “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
• Next, navigate to this path: Computer Configuration -> Administrative Templates -> Windows Components -> File Explorer
• Look for the “Show sleep in the power options menu” option from the right-hand side pane and double click on it.
• Now change it to Enabled and click on the Apply and OK buttons to save the changes made and restart your computer.

Option 3 – Try to turn on Standby

Standby, also known as InstantGo, is a feature in Windows 8 and 10 that allows users to maintain network connectivity after a computer has been put into sleep mode. Thus, if this feature is disabled, it can cause the Sleep option to disappear from the power menu. To turn it on, follow these steps:

• Tap the Win + R keys to open Run.
• And type “Regedit” in the field and tap Enter to open the Registry Editor.
• Next, navigate to this path: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlPower
• From this path, look for the “CsEnabled” key on the right-hand side of the pane and double-click on it.
• Set its value to “1” and click OK to save the changes made.
• Now reboot your PC.

Note: If you were not able to find the CsEnabled key, then this indicates that your computer does not support the Standby feature. And if that’s the case, proceed to the next given option below.

Option 4 – Try to install a Video Card driver

On the other hand, some users reported that the problem was caused by the video card driver. And if your computer lacks the video adapter driver, it can also cause the same problem. Windows 10 typically install the video card driver on its own, however, there are rare cases when it doesn’t which is why you have to do it yourself manually. All you have to do is go to your manufacturer’s website and look for the video card driver, download it and then install it. Once you’ve installed the video card driver, reboot your computer and check if it has fixed the problem.

This post will guide you in fixing the error 0x80070103 when installing Windows Update. According to users who encountered this problem, Windows Update (WU) fails to install several different updates. This kind of Windows Update error is can mostly be seen in the Windows Update screen inside the update reports although it is also known to occur when a user attempts to install a peripheral driver – only if the Windows Update offers to update the driver through a prompt and when you click Yes. There are several possible causes for this error, it could be that Windows Update is trying to install a particular driver for the second time already which happens when it gets confused by an additional piece of identical hardware like the graphics adapter. Aside from that, the Windows Update might have already installed the driver which is known to occur with unsuitable versions of the already installed driver. In addition, the error could also be due to a third-party program interference like a security program or a utility program that is using the same driver and conflicts with the Windows Update. Here are some suggestions that might help in fixing the Windows Update error 0x80070103.

Option 1 – Install the updates in a Clean Boot State

You might want to try putting your computer in a Clean Boot state and then install Windows Updates again without any trouble. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to install the Windows Updates or upgrade again.

Option 2 – Try installing the failing driver without using Windows Update

If installing the updates in a clean boot state didn’t help, you can try a manual approach to yield much better results using the Device Manager or by downloading the driver from the manufacturer’s website manually.

• Tap the Win + R keys to launch Run.
• Type in msc into the box and tap Enter or click OK to open the Device Manager.
• After that, a list of device drivers will be displayed. Look for the device driver you and then select either “Update driver” or “Uninstall device”. And if you find any “Unknown device”, you need to update it as well.
• Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
• If you have chosen to uninstall the driver, follow the screen options to complete the process and then restart your PC.

Note: You also have the option to go directly to the website of your device driver manufacturer and go to the section called Drivers then check if there’s a new available update – if there is, download and install it.

Option 3 – Try to run the Windows Update Troubleshooter

You might also want to run the built-in Windows Update Troubleshooter in Windows that could help you in resolving the Windows Update error 0x80070103. All you have to do is go to Settings > Update& security > Troubleshoot > Windows Update. From there, click on the Run the troubleshooter button and follow the next one-screen instructions that appear. After that, restart your computer and check if the error is now fixed or not by trying to install the update once again.