When you upgrade your Windows 7 or Windows 8.1 system to Windows 10, you’ll undergo a phase called Out of Box Experience, or simply OOBE. This phase is intended to allow users to customize their Windows 10 experience, which includes defining personal settings, creating user accounts, and more. Some users reported having issues when creating their user account during the Out of Box Experience (OOBE) on Windows 10 upgrade. Some also reported issues about non-responsive behavior (Welcome Back) page.
Solution
Error Causes
Unfortunately, there’s no known cause for this error. However, some users reported that this occurs when:
- There’s a problem with the ISO or CD used to install Windows 10
- There’s hardware malfunctioning on the computer
Further Information and Manual Repair
Your Windows 10 upgrade will not be successful if you’re not able to create a user account or finish the Out of the Box (OOBE) phase of the installation. Here are some methods that will help you fix this manually.
Method 1 – Wait and retry
Some users reported that waiting for about an hour and retrying the process again will solve this problem. It’s also recommended that you keep your computer in a ventilated place while you wait to retry the process.
Method 2 – Load default user manually
This method has 2 requirements in order to work.
- You need to be upgrading from a previous Windows version, and
- Your Windows was originally configured to automatically boot to desktop
If you meet these two requirements, you can solve the error by following the steps below:
- Hold CTRL+ESC keys. Windows should load the default user after doing this step.
- Press the Windows key + X. Then, click the Computer Management icon
- Choose “Local Users and Groups”
- Double click on Users
- Right-click on the right pane, and then choose “New User”
- Create a new user account and password
Method 3 – Power down your laptop
This method only applies if you’re a laptop user.
- Power down your laptop
- Remove the battery of your laptop
- Wait for about 10 minutes
- Connect your laptop using direct current
- Turn on your laptop again
- Create a new user account and log in
Method 4 – Create a local account if you’re trying to set up a Microsoft account
Instead of connecting to a Microsoft Account after the set-up, you might want to try creating a local account. To do this, follow the steps below:
- Power down your computer if you are to set up a Local Account.
- Disconnect your computer from the Internet, either Wired or Wireless
- Unplug your computer, and wait for about 10 minutes.
- Reconnect your computer and start Windows. Do NOT connect to the Internet and make sure you’re disconnected to any devices you don’t need.
- Try creating a user account again
If the steps above don’t work, you might want to try Startup repair.
Method 5 – Boot your computer from Windows 10 media
In order to do this step, you need to have official Windows 10 ISO files.
- Go to the “Install Now” screen
- Choose Repair your computer
- Click Advanced Options
- Click Safe Mode
After doing the steps above, there’s a chance you get an error message that says “installation cannot be completed in safe mode”. When you see this, just press Shift+F10. This will execute and open the command prompt of your computer.
From the command prompt, you can try and create a new user account.
For example, net user Username Password /add
The username here should be replaced with the account name you want to add, and the Password here should be replaced with the password you want to use for the account.
After replacing the username and password on the text, press the Enter button on your keyboard. You’ll know if the command is successful once you see the message, “The command completed successfully.”
You can now close the command prompt. Restart your computer and try to log in using the account you just created.
Method 6 – Use a powerful automated software
If all the above methods still don’t work, it might be best to try automated software to help you fix this problem.




It would be very difficult to even start a free eMail list without mentioning Google's Gmail. Introduced all the way back in 2004 as an invite-only service it became over time the most popular email platform largely due to the fact Google is offering free eMail accounts.
There are a lot of good things to be said about Gmail itself, most of the area is clutter-free and the largest space is reserved for eMail itself letting users focus on what is important. WEB client itself means that you do not need to have any application installed on your device, altho via Google chrome, you can use Gmail offline offering you flexibility if needed.
The ability to connect and manage other accounts like Outlook, Yahoo, etc is just making Gmail even more attractive, and the snooze feature is a really neat little detail that will pause eMail notifications if you need to focus on other things.
Lack of organizing messages into folders is a little confusing since Gmail offers its own unique label system but sometimes I need to have old reliable save eMail to folder.
All in all, Gmail is a great service and it offers a great eMail on the go experience.
Free Windows eMail client simply called Mail is what was once outlook express. Mail itself has the ability to work with other popular accounts like Google Gmail account, Yahoo, iCloud etc. How it comes with Windows OS and it integrates very well with Microsoft Calendar, this eMail client is for many the first choice.
On the negative side, I might say this is a strip-down version of Outlook which is paid solution so some features are missing if we would compare the two.
Overall, a simple and nice eMail client worth your time, especially if you are on the Windows platform.
Great eMail client matching in functions against paid and premium solutions of big tech companies. Fueled with plenty of customization options and reskinning ones this eMail client offers a lot for its free price tag.
It is also fueled by Mozilla community focusing on privacy and security. It can work with any mail service and it is lightweight with a clean look, altho the look itself can be heavily customized.
The bad side is that client itself relies on email services to provide cloud-based emails, so if you are receiving your email via a service that does not have a cloud-based service in itself all of your received emails will be locked to the computer where you have received them. Also customizing it can be sometimes a little too technical for the average computer user.
All in all, Thunderbird is one great eMail client and it would be a shame not to use it because of its technical side, if you need a reliable and secure eMail client on a single machine, look no further than Thunderbird.
Outlook comes as a part of the Microsoft Office suite and as one of the oldest eMail clients, it is still widely popular and adopted through many users and businesses. It has tight integration with all Microsoft services and full integration with Calendar making it one of the if not the best eMail client out there.
Outlook also has a free online service completely free for personal use as well.
The downside is that you can not get it as a separate product if you want a business version other than as a part of the Office suite.
The final verdict would be that this is perhaps the best eMail client out but the big downside is that there is no desktop version outside the Office suite.
eM Client offers a wide array of features, including a calendar, contacts, and chat. Support is provided for all the major email services including Gmail, Yahoo, iCloud, and Outlook.com. The latest version also offers PGP encryption, live backup, basic image editing capabilities, and auto-replies for Gmail.
Its automatic system makes it very easy to get emails from other services since there is no manual setting, all that is needed is to type in your email and eM Client will do everything else automatically.
A one-time purchase is not pricy and it could offer some features that some free clients are missing. Go check it out with a free trial and see if it is for you.
This eMail client's main focus is the simplicity of use with visual appeal while tackling multiple eMail accounts. It has many built-in apps along with a customizable interface. Unlike some more Microsoft-centric email clients, Mailbird Business supports a diverse range of integrated apps, including WhatsApp, Google Docs, Google Calendar, Facebook, Twitter, Dropbox, and Slack, all making for a better-streamlined workflow.
The downside of this client is the yearly subscription plan. I think people, in general, want to get away from software subscription plans so I will include this as a downside but bear in mind it is downside just in terms of a business plan not in the client itself.
Inky is eMail client if you are looking for security. It uses AI along with machine learning in order to block all types of phishing attacks that can get through to other clients. The proprietary machine learning technology can literally read an email to determine if it has phishing content, and then is able to quarantine the email or deliver it with the malicious links disabled. It also takes things a step further and offers an analytics dashboard, which allows an administrator to see patterns of attacks based on dates, or targeted users.
The downside is that client itself is so much focused on security that sometimes some nonsecurity features get overlooked and provide a poor experience but if you need a good and greatly secured eMail client Inky is one to check out. 