Cannot find the MS Software License Terms

As you know, System Restore is a useful tool in Windows operating system that helps users in fixing system issues by undoing any recent changes to the computer that may have caused the problem. However, there are times when you might encounter some issues when running this tool and one of these issues is when System Restore suddenly gets stuck or hangs up on initializing the restoration of the Registry in Windows 10. If you encounter a similar problem, read on as this post will guide you on what you can do in such cases. There are several things you can do when you face this kind of problem in System Restore. First, you can try to wait it out, give it more time to load, which should not take longer than 5 minutes. And if it’s still stuck after that time, give it another hour. However, if nothing changed after an hour, then you need to troubleshoot the problem further. Keep in mind that you must not interrupt System Restore by shutting it down abruptly, it could result in an unbootable system. To get started in troubleshooting the problem, you need to follow each one of the suggestions offered below.

Option 1 – Try to use the Windows Recovery Environment

The first troubleshooting option you need to try is to simply tap the power button for about 10 seconds. This is what you have to do when you have to interrupt System Restore or reset your Windows 10 computer. Tapping the power button for 10 seconds will perform a hard shutdown and once your computer shuts down, restart your computer again and follow the steps below but before you do that, make sure that you have a Windows bootable USB or DVD.

• First, insert the bootable USB or DVD and boot into it, and select the “Repair your computer” option.
• Next, once you see the manufacturer logo on your computer, tap the key to enter into Windows Recovery Environment.
• After that, change the Boot sequence to DVD drive under the UEFI Firmware settings and restart your computer.
• Once your computer has restarted, select the boot order and make changes accordingly as displayed in the BIOS.

Option 2 – Try to run the Automatic Repair Utility

You might also want to use Automatic Repair in fixing the error. To do so, follow the steps below.

• You can start by creating and booting from a bootable Windows 10 USB Stick.
• After that, click on Repair your computer located on the bottom left corner when you are on the initial Windows Startup screen.
• Next, click on Troubleshoot, and then on the other screen, click the Startup Repair option.
• Now select the operating system you want to repair. Once you do that, it will start to repair your operating system. Wait until the process is completed and then check if the problem’s now fixed.

Option 3 – Try to run System Restore in Safe Mode

If you can’t boot into your Windows 10 computer, you can try to run System Restore again in the Advanced Startup Options.

• Boot your computer into Safe Mode.
• After that, select an option > Troubleshoot > Advanced Options > Startup Settings > Restart.
• Once your computer has restarted, tap the F6 key to enable Safe Mode with Command Prompt and to run System Restore from there.
• Now in Command Prompt, type the “rstrui.exe” command to run System Restore in Safe Mode. This will help in fixing the problem since it would be safer to perform System Restore of the computer.

As you know, the Mobile Hotspot feature is used to share the internet connection with other devices using Wi-Fi signals. These Wi-Fi signals are later caught by other devices using their Wi-Fi and then the internet connection is shared once they are connected. However, recently, some users reported that their devices weren’t able to see the Wi-Fi network even if their Wi-Fi is on. This kind of problem could be caused by several factors but one of the main ones include the frequency at which the Wi-Fi network is being broadcasted. If you are one of the users who are currently facing this problem, read on as this post will guide you on what you can do if the Mobile Hotspot or Wi-Fi connection does not show up or is not detected on your Windows 10 device. In most cases, there are only two frequencies at which a Wi-Fi network is broadcasted. They are broadcasted either at 2.4 GHz and 5 GHz. The ones that are broadcasted at 5 GHz need specific hardware since it is a newer technology compared to the ones at 2.4 GHz. There are several other pieces of equipment as well as electrical appliances that operate at 2.4 GHz that includes microwaves as well which causes disruption in the signal strength of the Wi-Fi network. Moreover, aside from signal interruption, this issue with the mobile hotspot might also have something to do with the network-related drivers in your computer. Thus, to fix the problem, here are some suggestions you should follow.

Option 1 – Try toggling the Network band or the frequency at which the Wi-Fi network is broadcasted

• First, open the Windows 10 Settings app and then navigate to Network & Internet > Mobile hotspot.
• From there, click on the Edit button located under the Network name, Network password, and Network band.
• After that, set the Network band to be at 2.4 GHz and then click on the Save button.
• Once done, restart the Mobile hotspot in your Windows 10 device as well as the Wi-Fi connection of the device that’s trying to connect to the hotspot.

Option 2 – Try running the Network Adapter Troubleshooter

If the first option didn’t work, you might also want to run the Network Adapter Troubleshooter. You can use it to troubleshoot the problem with the Mobile hotspot, to run it, follow these steps:

• Open the Search bar on your computer and type in “troubleshoot” to open the Troubleshoot settings.
• Next, scroll down and select the “Network Adapter” option from the right pane.
• Then click on the Run Troubleshooter” button.
• After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.

Option 3 – Try updating the Network adapter driver

As mentioned, the problem could also be due to the network-related drivers. So it probably might be the reason why you’re mobile hotspot did not appear or was not detected. That’s why it is recommended that you update the Network adapter driver and to do it, refer to these instructions: Follow the steps below to update your Network Adapter Driver:

• Tap the Win + R keys to launch the Run window and then type in the “MSC” command and hit Enter to open the Device Manager window.
• From there, expand the list of all the network drives and update each one of them.
• Restart your PC and see if it helped in fixing the issue with the mobile hotspot.

Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.

Windows defender error 0x800700AA, service can not be started comes when the user is trying to run Windows defender scan on their system. This kind of behavior happens for two reasons mostly, third-party application conflict or corrupted system files. In this article, we will tackle both scenarios and provide you with solutions in both cases.

Third-party application conflict

In this rare scenario when Windows defender can not start scan due to conflict with installed service or application in the system solution is quite simple. Restart your PC into safe mode and run the scan from there. In a safe mode environment, minimum drivers and services are only loaded eliminating any conflicts that might occur when everything is booted. If Windows defender can not run the scan in safe mode and you get the same 0x800700AA error then you can eliminate application conflict as a reason and move to the next solution which will tackle corrupted system files. If you, however, managed to run a scan then you have a rare third-party application conflict, you can boot normally into windows and try to eliminate one by one to see which one is causing the issue. The safest bet would be to start with security software because most of the time that is what causes conflicts in running services and applications.

Corrupted system files

If the previous solution has not provided you with results then you have system file corruption that needs to be fixed. Move from one solution to another as presented below:

1. Run SFC scan

   SFC scan is a built-in Windows tool for solving corrupted system files issues, it is fully automated and does not require from the user any kind of knowledge or information. To run it and scan the system do the following: Press ⊞ WINDOWS + X to open the secret menu Left-click on the command prompt (admin) In command prompt type SFC /SCANNOW and press ENTER Wait for the process to finish, do not interrupt it and once it is done, restart your computer

2. Run DISM scan

   DISM scan is similar to SFC scan but it tackles different types of system file corruption and it is recommended to run it also after SFC has been completed. Please note that for DISM scan to be successful you will need a stable internet connection since DISM will replace corrupted files with new ones downloaded from Microsoft. To run it do the following: Press ⊞ WINDOWS + X to open the secret menu Left-click on the command prompt (admin) inside command prompt type: exe /online /cleanup-image /scanhealth followed by ENTER, then type: Dism.exe /online /cleanup-image /restorehealth also followed with ENTER. Leave scan to finish and reboot your PC

Windows 10 users a set of rules or standards called Network Protocols in communicating over the internet. These protocols are the ones that made sure that the data is correctly sent between computers. However, if any of the Network Protocol is missing in your Windows 10 computer, then you will most likely encounter a problem like not being able to browse the internet, or share files. For this, you can try to run the Incoming Connections troubleshooter: As you were not able to connect to your internet connection using your PC, you can try to run the Incoming Connections troubleshooter as it might resolve the problem. Refer to the following steps to run this troubleshooter:

• Tap the Win + I keys to open Settings.
• After opening Settings, go to Update and Security.
• Next, navigate to the Troubleshoot pane and select the Incoming Connections section and click the Run Troubleshooter button to get started.
• Wait until the troubleshooter is finished doing its job and then try connecting to your network again.

If after running the Incoming Connections troubleshooter you receive an error message instead that says, “Network Protocol is missing”, then here are some suggestions you need to check out to fix it. Take note that you must have admin privileges before you start troubleshooting the problem.

Option 1 – Try to update or rollback or uninstall the Network drivers

You might also want to update, roll back, or disable your Network drivers to fix the “This operation failed as no adapter is in the state permissible for this operation” error.

• Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
• Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
• Then right-click on each one of the Network drivers and depending on your preference, you can either select “Update driver”, “Disable device” or “Uninstall device”.
• After that, restart your PC and see if it helped in fixing the netio.sys Blue Screen error.

Option 2 – Try to reset Winsock, TCP/IP & Flush DNS

You might also want to try resetting Winsock, TCP/IP, and flushing DNS might help you resolve errors. To do so, follow these steps:

• Right-click on the Start button and click on Command Prompt (administrator) so you can pull up an elevated Command Prompt.
• After that, execute each one of the commands listed below. And after you typed in one after the other, you have to hit Enter.

1. netsh winsock reset – type in this command to reset Winsock
2. netsh int ip reset resettcpip.txt – type in this command to reset TCP/IP
3. ipconfig /flushdns – type in this command to flush the DNS cache

• Next, restart your PC and check if the problem’s fixed.

Option 3 – Diagnose the Network Adapter

To diagnose the Network Adapter, go to Control Panel > All Control Panel Items > Network Connections, and from there, look for the network adapter that could be causing the error. Note that if you are using a Wi-Fi connection, then it’s probably your Wi-Fi adapter, otherwise it has something to do with your Ethernet adapter. Just right-click on the problematic network adapter and select diagnose to troubleshoot.

Option 4 – Try to perform Network Reset

You can also try to perform a Network Reset to resolve the problem. This will reset the entire network configuration including your IP address. To perform Network Reset, follow these steps:

• Tap the Win + I keys to open Settings.
• From there, go to the Network and Internet section.
• Next, scroll down and look for “Network Reset” under the status pane.
• After that, click on Network Reset and then on Reset now to start resetting the network configuration. Once done, check if it is able to fix the error or not.

Option 5 – Try importing Winsock settings from another computer

If resetting Winsock or the Network didn’t fix the problem, then you can try to import settings from a computer that’s in good condition. You need to have access to the registry to get this done and then export and import a couple of settings. Refer to these steps to get started:

• Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and hit Enter to open the Registry Editor.
• After that, go to this registry path: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServices
• Next, look for two registry keys named “Winsock” and “Winsock2” and then right-click on each one of them and select the Export option.
• Now copy the registry keys to a USB drive and then copy the keys on the PC in excellent condition.
• Then double click on each one of them and it will install the WINSOCK keys.

The NVIDIA Control Panel is a useful tool for users who have NVIDIA graphics on their PCs as this tool allows users to how the graphics card is used on the computer using several controls that come with the graphics card from NVIDIA. Thus, it can be quite inconvenient when it suddenly crashes all of a sudden for some reason. This kind of problem could be due to the toggling of Output Dynamic Range is limited, or there could be some issue with the integrity of the Power Supply for the graphics card, and many more. So if you are using NVIDIA on your computer and its Control Panel keeps on crashing on your Windows 10 computer, then you’ve come to the right place as this post will guide you in sorting the problem out. For more details, refer to the guidelines laid out below.

Option 1 – Try to toggle the Output Dynamic Range

The first thing you can do to fix the problem is to toggle the Output Dynamic Range by following these steps:

• Navigate to this path: Display > Change resolution.
• Next, scroll a bit on the right-side panel until you see the Output Dynamic Range drop-down.
• After that, select “Full” from the drop-down menu.
• Apply the changes you’ve made and see if it is able to fix the problem with the NVIDIA Control Panel.

Option 2 – Try changing the Power Management and Vertical Sync settings

The next thing you can do to fix the problem is to change the Power Management, as well as the Vertical Sync settings.

• Open the NVIDIA Control Panel and go to this path: 3D Settings > Manage 3D Settings.
• Next, set the Power Management to be “Prefer Maximum Performance” for your processor located on the right-side panel.
• After that, set the Vertical sync setting off and then click on the Apply button located at the bottom-right portion of the window and check if it is able to fix the problem or not.

Option 3 – Try updating the drivers from the official site of NVIDIA

If both the first and second given options didn’t work, you can also try updating the drivers from the official NVIDIA website. And in case you don’t know the type of Nvidia graphics card that your computer is on, follow the steps below:

• Tap the Win + R keys to open the Run dialog box.
• Next type in “dxdiag” in the field and click OK or hit Enter to open the DirectX Diagnostic Tool.
• From there, you can see what type of Nvidia graphics card that your system is on.
• Take note of your graphics card information and then look for the best drivers for your operating system. Once you’ve downloaded and installed the file, restart your PC.

Option 4 – Try to roll back the driver to the previous version

If updating the NVIDIA display drivers didn’t work for you, then it’s time to roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh.

• Tap the Win + R keys to launch the Run window and then type in the “MSC” command and hit Enter to open the Device Manager window.
• Under the Device Manager, you will see a list of drivers. From there, look for the NVIDIA Drivers and expand it.
• Next, select the driver entries that are labeled appropriately.
• Then select each one of them and double click to open a new mini window.
• After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of the NVIDIA Drivers.
• Now restart your computer to successfully apply the changes made.

Error Code C19000101 - 2000B on Windows 10– What is it?

Error Code C19000101 - 2000B is a Blue Screen of Death (BSOD) error encountered by Windows users in an attempt to upgrade their operating system from Windows 7 or Windows 8/8.1 to Windows 10. The system upgrade does not successfully finish and when the installation is resurrected, it fails then reverts back to the original operating system. More and more Windows users come across this error that may have been triggered by a few reasons to be discussed in this article.

Solution

Error Causes

Microsoft users can experience the BSOD error C19000101-2000B due to the following reasons:

• There’s an incompatibility with the drivers
• Antivirus software

Further Information and Manual Repair

In fixing error code C19000101-2000B, you can try doing it manually. Manual repair methods can offer users solutions effectively and efficiently, having to address the root causes and issues in relation to a number of Windows error codes. If properly implemented, these manual repair methods can help Windows users resolve problems at hand immediately. However, there are cases where the help of a Windows professional is necessary. In such instances, it would be best to consult a certified Windows expert or you can also try using a powerful automated tool whenever needed.

To be able to fix error code C19000101-2000B, implement the first method used in resolving error code 0xc000021a, then you can proceed with this first method:

Method One: Perform Clean-Boot

1. Prior to performing an upgrade, you need to disable your antivirus. Or, better yet, uninstall it.
2. Ensure that your PC name is simple without hyphens, periods, or dashes.
3. Restart your device several times, then try again.
4. Disable all USB devices such as a smart card reader.
5. If you are using a SCSI hard disk, be sure to have the drivers ready and available for a storage device like a thumb drive to be connected. While on the Windows 10 setup, select the Custom Advanced Option then use the Load Driver command to load the right driver for the SCSI drive. If the setup still fails, try switching to an IDE-based hard disk.
6. Launch a clean boot, restart your device, then try again.
7. If you are upgrading to Windows 10 using the .ISO file, make sure to disconnect from your internet connection during setup. If your device is connected by Wi-Fi or through LAN, you need to disable both before attempting to run a  system upgrade again.
8. Switch to a local account if you are connected to a domain.
9. Ensure that all external devices such as USB keys, external hard drives, gaming controllers, or printers are not attached to your device.

If you are upgrading to Windows 10 using Windows Update, you can perform a manual repair using the next method.

Method Two: Upgrading Via Windows Update

1. Make sure to disconnect from the Wi-Fi or LAN once the download reaches 100% before you proceed with the system upgrade.
2. Press Windows + X to open the command prompt window as an administrator.
3. Stop the Windows Update service, BITS, MSI Installer, and Cryptographic by inputting the following commands one by one, hitting Enter after every command:

Net stop wuauserv

Net stop bits Net stop msiserver Net stop cryptSvc

4. Restart both Software Distribution and Catroot2 folders. You can do this by typing Ren C: WindowsSoftwareDistribution SoftwareDistribution.old and Ren C: WindowsSystem32catroot2 Catroot2.old in the command prompt to change the names of both Software Distribution and Catroot2 files.
5. Restart the Windows Update service, BITS, MSI Installer, and Cryptographic by inputting the following commands one by one, hitting Enter after every command:

Net start wuauserv

Net start bits Net start msiserver Net start cryptSvc

6. Exit the command prompt then restart your device. You can now try to proceed with the system upgrade again.

Method Three: Disable or Uninstall Antivirus

1. If you opt to just disable your antivirus, you just have to right-click on the antivirus’ icon from your toolbar then choose Disable.
2. Press Ctrl + Alt + Del to open the Task Manager.
3. Check if all the files or services linking to your antivirus are turned off.
4. If you choose to uninstall your antivirus (which is recommended), open Control Panel.
5. Once the Control Panel window is open, select Programs then Uninstall a Program.
6. Look for your antivirus on the list, right-click it then choose Uninstall.

Hacker group recently came up with claims that they have stolen data from 100 million T-Mobile customers. T-Mobile has responded with confirmation it has been compromised and that over 40 million records were stolen, among them are not just present customers, but anyone who has applied for T-Mobile service as well as past accounts.

What has been stolen?

Report from T-Mobile states that stolen records included first and last name, date of birth, social security number, driver’s license & ID information. The company said that it has “no indication that the data contained in the stolen files included any customer financial information, credit card information, debit or other payment information.” Not really a reassuring statement meaning that they really do not know, but even if the statement is true, already stolen information is as much if even not more damaging and devastating as payment information.

What T-Mobile is planning to do now?

It is stated that the hole used for the hack has been addressed and closed so no more data can be stolen. Considering people that had their personal information compromised, T-Mobile said it is planning to reach out to them and offer them two years of free identity protection through McAfee’s ID Theft Protection Service. Additionally, T-Mobile recommends postpaid customers change their PIN by going online into their T-Mobile account or calling T-Mobile customer service by dialing 611 on their phone. The company also recommends a feature called Account Takeover Protection that prevents unauthorized individuals from stealing a phone number and porting it out of T-Mobile. Finally, the company will publish a website “for one-stop information and solutions to help customers take steps to further protect themselves.”

Fatal Error c000021a - What is it?

Fatal Error c000021a is a type of Windows stop error also known as the blue screen of death (BSoD) error. When this error occurs, it causes the computer screen to go blue and locks the user out of the current activity. This error code is fatal and can lead to serious issues like system crashes and freeze. The error code is usually displayed in the following format:

STOP: c000021a {Fatal System Error} The Windows Logon Process system process terminated unexpectedly with a status of 0xc0000034 (0x00000000 0x0000000)

Solution

Error Causes

Fatal Error c000021a occurs when the Windows kernel detects that either Winlogon.exe or Csrss.exe service processes have stopped responding or failed to load.  When this happens the error code pops up on the screen. Nonetheless, this is not the only reason for the occurrence of this error. There are plenty more reasons why Fatal Error c000021a may pop on your computer screen. These include:

• Missing or corrupt hardware drivers
• Faulty hardware
• Windows System Restore failed during the rollback process
• Malware or viral infection
• Registry issues

No matter what the reason may be, it is advisable to fix the error right away without any delays. Remember it is a fatal error and can cause a great deal of damage to your PC.

Further Information and Manual Repair

Fatal Error c000021a is a serious PC issue but this does not mean you have to hire an expert to get it fixed. The good news is that this error is actually quite easy to resolve. You don’t have to be a technical whiz or a computer programmer to fix Fatal Error c000021a on your PC. Here are some do it yourself methods to fix this error code right away without any hassle: Let’s get started:

Method 1: Update Your PC Drivers

As we mentioned about corrupt or missing drivers can be one of the many reasons for the occurrence of this error. So, check the drivers first. Perform a driver scan and make sure all your drivers are updated.

Method 2: Perform a Windows System Restore

To do this, first launch Task Manager by pressing CTRL+SHIFT+ESC on your keyboard. Now click on the application tab and then click ‘New Task’ then browse. After that, go to C:\Windows\System32\Restore  folder and then double click the rstrui.exe file. This will help start system restoration. Your computer will reboot during the process and hopefully, the error will be resolved. Nonetheless, if the error still persists then try methods 3 and 4.

Method 3: Scan for Viruses

Sometimes Fatal Error c000021a may also occur due to malware infection. Your PC may be affected by viruses hidden in different locations without you knowing about it. Therefore to resolve this error, it is recommended to run an antivirus and scan for viruses. If detected, remove them right away to fix the error code.

Method 4: Repair the Registry

Another method to resolve Fatal Error c000021a code on your system is to repair the registry. The registry stores all the information and activities performed on the system. If it is not cleaned frequently, it gets loaded with too many files unnecessary and obsolete files like the junk files, cookies, internet history and temporary files which corrupts and damages the registry thereby generating blue screen of death error codes like Fatal Error c000021a. Though you can repair the registry manually it can be both time-consuming and slightly difficult especially if you are not a computer programmer. Therefore it is advisable to download a registry cleaner to fix it right away.

Automatic Repair with Restoro.

Whether the Fatal Error c000021a code occurs due to viral infection or registry issues, download Restoro. This is a next-generation, advanced, and multi-functional PC Fixer. This software is deployed with multiple utilities such as a powerful registry cleaner, an antivirus, a system optimizer, and more. The registry cleaner scans the entire PC and detects all types of registry issues at once. It cleans the registry, wipes out all the unnecessary files, and restores the registry back to normal. Simultaneously, the antivirus embedded in this software detects all types of viruses including malware, adware, spyware and Trojans and removes them in seconds. The system optimizer feature ensures the speed and performance of your PC are not compromised during the repairing process. It ensures your PC works at its optimal speed. Restoro is a one-stop solution for all your PC needs. It has a user-friendly interface making it easy for all levels of users to work around. It is compatible with all Windows versions Click here to download Restoro and resolve the Fatal Error c000021a code on your PC today!

One of the essential parts of the Windows 10 operating system is the Microsoft Store as it is the distribution hub of numerous applications such as Netflix, Facebook, and many more. In fact, Microsoft is planning to make it a hub not just for UWP applications but also Windows Classic applications. Microsoft has already built a bridge with the power of Project Centennial which allows developers to migrate and upload their Windows Classic applications to the Microsoft Store. Although the Microsoft Store has been constantly improving, there are still times when you might face an error while using it. One of these errors is error 0x80131500. When you encounter this error, you will get the following error message on your screen:

“Try that again, Something happened at our end, Waiting a bit might help, The error code is 0x80131500 in case you need it.”

To fix this error, you can try changing your internet connection, toggle the date & time settings, change DNS, create a new user account, run the Microsoft Store Apps troubleshooter or reset the Microsoft Store as well re-register it using Windows PowerShell.

Option 1 – Try changing your internet connection

The first thing you can do is to change your internet connection. If you are using Ethernet, you can try to connect to a Wi-Fi connection instead and see if it helps.

Option 2 – Try to toggle the Date and Time settings

The first thing you can try is to sync the Date and Time of your computer as the wrong Date and Time settings are one of the most common causes of connection problems like the error 0x80131500. This is because of the incompatibility between the SSL Certificate validation date and the System Clock. Thus, you have to sync your System Clock. Refer to the steps below to do so.

• Start by tapping the Win + I keys to open the Windows Settings.
• Next, go to Time & Language > Date & time.
• From there, turn the toggle on for the “Set time automatically and Set time zone automatically” option on the right-side panel.
• After that, click on Region & language located on the left side panel and make sure that the Country or region on the right-side panel is set to the country you live in.
• Now close the Settings app and restart your computer and see if it fixes the problem or not.

Option 3 – Try to change the DNS Server

In this option, you can try changing your current DNS settings to the Google Public DNS as it could also help in fixing error 0x80131500. To do so, follow the steps below.

• The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
• Next, click on the “Change Adapter Settings” option.
• After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
• Right-click on your network connection and click on Properties.
• Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
• After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
• Type in “8.8.8.8” and “8.8.4.4” and click OK and exit.

Option 4 – Try to create a new Administrator User account

If you have a standard account, you can try creating a new account but this time, you create an administrator user account and then see if the error is fixed or not. Note that you have to sign in with your main account before you can create an admin account.

Option 5 – Run the Microsoft Store Apps troubleshooter

The Microsoft Store Apps Troubleshooter will help you in fixing the error 0x80131500. This is a great built-in tool from Microsoft that helps users fix any app installation issues. So this is worth a try to solve the problem. This built-in tool also helps you fix the Windows 10 Store if it isn’t working. To use the Windows Store Troubleshooter, follow the steps below.

1. Tap Win + I keys again to open the Windows Settings panel.
2. Go to Update & Security and then go to Troubleshoot.
3. On your right-hand side, scroll down to find the Windows Store Apps and then click on the Run the troubleshooter option and see if it fixes the problem.

Option 6 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

• Right-click on the start button and click on Command Prompt (administrator).
• Next, type in the command, “exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
• Now restart your PC and afterward, try opening Microsoft Store again and then try to install your app or update your computer again.

Option 7 – Try to re-register the Microsoft Store app via PowerShell

• Tap the Win + X key combination or right-click on the Start button and click on the Windows PowerShell (Admin) option.
• If a User Account Control or UAC prompt appears, just click on Yes to proceed and open the Windows PowerShell window.
• Next, type in or copy-paste the following command to re-register the Microsoft Store app and tap Enter:

powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRootWinStoreAppxManifest.xml

• Wait for the process to be completed and then restart your computer.

Windows 10 supports various devices to get connected to which makes it quite a flexible operating system. The connection varies on the fact that the device can be connected either with Bluetooth or other wireless and wired connection. However, no matter how great the features are, there a few times when they bring in some bugs too. One of these bugs won’t allow you to either remove or reinstall the Bluetooth mouse and keyboard device from your Windows 10 computer. So if you are currently experiencing this problem, read on as this post will guide you in fixing it. Before you go over the suggestions laid out below, you need to create a System Restore Point first since, in one of the options, you will be making some changes with the registry files as well as some critical Windows settings. Once you have that covered, refer to the following options.

Option 1 – Configure the Bluetooth Services

The first thing you can do is configure Bluetooth Services.

• Tap the Win + R key combination to open the Run dialog box.
• After that, type “services.msc” in the field and hit Enter to open the Windows Services Manager.
• You will then see a list of services and from there, look for the following services and make sure that their default values are set as follows:
  • Bluetooth Audio Gateway Service – Manual (Triggered)
  • Bluetooth Support Service – Manual (Triggered)
  • Bluetooth User Support Service – Manual (Triggered)
• Now click on the Start button to start all the aforementioned services and then check if you can now remove or reinstall the Bluetooth mouse and keyboard device.

Option 2 – Try running the Bluetooth Troubleshooter

As you know, Windows 10 has various troubleshooters with user-friendly interfaces where you can utilize them to fix issues in your PC. And since you’re dealing with some Bluetooth problem, you have to run the Bluetooth Troubleshooter.

• Open the Windows 10 Settings.
• Then go to Update & Security > Troubleshoot.
• You should find the option for Bluetooth on your right-hand side – click on it then click on the “Run the troubleshooter” option.
• Now follow the next screen options.

Option 3 – Try to reinstall or update the Bluetooth driver

The issue might have something to do with the Bluetooth drivers. It could be that it is outdated and needs to be updated or that you recently updated it and since then you have trouble removing the Bluetooth device and so to fix the issue, you can update, roll back or uninstall the Bluetooth drivers. How? Follow the steps below.

• Tap the Win + X keys to open the Device Manager.
• Next, look for the Bluetooth device and right-click on it.
• Select the option “Update driver”.
• After that, a new popup window will appear. In there, select the option, “Search automatically for updated driver software”.

Note: Checking the update may take a few minutes so you’ll have to wait until it finishes. If it is able to find an update, you must install it.

Option 4 – Get rid of any interference

If you have several wireless devices in the same room as your PC then it might have caused interference with the current connection in your PC which is why you have to switch off all the other devices and then try removing reinstalling the Bluetooth mouse and keyboard devices again.

Option 5 – Remove or reinstall the Bluetooth devices in a Clean Boot State

You might want to uninstall or remove the Bluetooth Devices while your computer is in a Clean Boot State. Putting your computer in this state will surely help especially if there are some processes that prevent the Bluetooth devices from being removed or reinstalled.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” check box.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to reinstall or remove the Bluetooth mouse and keyboard devices again.