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Your account has been disabled error

If you are trying to log into your user account on your Windows 10 computer but encountered an error message instead that says, “Your account has been disabled, Please see your system administrator”, read on as this post will guide you on how you can fix this problem.

In this kind of scenario, you won’t be able to access your data unless you have access to the administrator account. This problem could be caused by several problems. It is possible that malware has infected your computer and has changed some settings in your computer, especially if your system has been under a malware attack not too long ago. The malware could’ve changed the “Account is disabled” option.

The only thing you can do to resolve this kind of problem is to log into your computer using another administrator account and then change the setting. However, if you don’t have a second administrator account, you can just enable the built-in hidden administrator account on your computer. You shouldn’t have any problem enabling the hidden administrator account as it is quite easy when you can log into your account. And in this post, you will be guided on how you can enable the hidden administrator account using the Registry Editor to fix the “Your account has been disabled, Please see your system administrator” error.

To get started, follow the instructions given below.

  1. First, you need to start your computer and ensure that you are on the error screen. From there, you will see the Power options located on the right-hand side.
  2. Click on the Power options and tap and hold the Shift key and then select Restart.
  3. After that, the Advanced Boot Options will appear and from there select Troubleshoot > Command Prompt.
  4. Next, you have to select your user account and enter the user account’s password to open Command Prompt.
  5. After opening Command Prompt, open your screen and type “Regedit” and then tap Enter on your keyboard.
  6. Now select the HKEY_LOCAL_MACHINE in the Registry Editor and go to File > Load Hive.
  7. Afterward, you have to open the Windows installation drive and go to the location – WindowsSystem32Config
  8. From there, you should find a file named “SAM” – select this file and click the Open button.
  9. Next, you have to enter a key name. You can just input whatever you prefer.
  10. Once done, navigate to this path: HKEY_LOCAL_MACHINEkey_nameSAMDomainsAccountUsers
  11. From this path, you will see a key named “000001F4” – select this key and double click on the “F” entry that you can find on the right-hand side of the screen.
  12. After that, look for the value data line labeled “0038” which should show 11 in the first column. You have to replace it with 10.
  13. Once done, click on the OK button and close the Registry Editor and the Command Prompt to restart your computer.
  14. Now once your computer has restarted, sign in to the Administrator account and open the Computer Management window. You can just search for it using the search bar in the Taskbar.
  15. After you open Computer Management, go to Local Users and Groups > Users – where you can find all the user accounts. Look for your deleted user account and right-click on it and select Properties and then unmark the checkbox that says “Account is disabled”. This should fix the problem.

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Windows defender error 0x800700AA, service can not be started comes when the user is trying to run Windows defender scan on their system. This kind of behavior happens for two reasons mostly, third-party application conflict or corrupted system files. In this article, we will tackle both scenarios and provide you with solutions in both cases.

Third-party application conflict

In this rare scenario when Windows defender can not start scan due to conflict with installed service or application in the system solution is quite simple. Restart your PC into safe mode and run the scan from there. In a safe mode environment, minimum drivers and services are only loaded eliminating any conflicts that might occur when everything is booted. If Windows defender can not run the scan in safe mode and you get the same 0x800700AA error then you can eliminate application conflict as a reason and move to the next solution which will tackle corrupted system files. If you, however, managed to run a scan then you have a rare third-party application conflict, you can boot normally into windows and try to eliminate one by one to see which one is causing the issue. The safest bet would be to start with security software because most of the time that is what causes conflicts in running services and applications.

Corrupted system files

If the previous solution has not provided you with results then you have system file corruption that needs to be fixed. Move from one solution to another as presented below:
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Option 2 – Try clearing the browser data

There are times when some data in the browser is conflicting with the loading of the website and triggers errors like ERR_BAD_SSL_CLIENT_AUTH_CERT. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of error in Google Chrome. Follow the steps below to clear the data in your browser.
  • Open your Google Chrome browser.
  • After that, tap the Ctrl + H keys. Doing so will open a new panel that allows you to delete the browsing history and other data in your browser.
  • Now select every checkbox that you see and click on the Clear browsing data button.
  • Then restart your Chrome browser and check if you can now open any website or not.

Option 3 – Try to check and fix any possible conflicts with third-party programs

Third-party programs like internet protection software could be interrupting the connection and causing the error. For some unknown reason, your antivirus program or firewall might be detecting the webpage you are trying to open as malicious or with less credibility which is why it is blocking the browser from opening the website. To fix that, if you have third-party programs installed like VPN, security software, or any add-on, or firewall, you can disable them temporarily and see if it fixes the problem and you’re able to pull up the website. After a while, you have to enable them back and configure their settings so that the website won’t get blocked again.

Option 4 – Try enabling SSL 3 / TLS and disable QUIC Protocol

If you were using Google Chrome when you got the ERR_BAD_SSL_CLIENT_AUTH_CERT error, then you need to follow the protocol fixes for SSL3/TLS and QUIC which are usually some of the reasons that cause the SSL version / Cipher Mismatch. It also has a few fixes for Windows 10 computer where you can clear the certificates and make sure that your computer date and time is in sync with your time zone and so on. If you were using Edge or Internet Explorer when you got the error, then you have to follow the steps below.
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  • Next, open the Internet Properties window and switch to the Advanced tab and then scroll down to the Security section.
  • From there, check the “Use TLS 1.1” checkbox as well as the “Use TLS 1.2” checkbox and then click OK to save the changes made.
  • Restart the browser.
On the other hand, if you were using Firefox when you go the error, here’s what you have to do.
  • Open Firefox and in the address bar, type “about:config” and hit Enter.
  • If a warning appears, just click on the “I accept the risk!” button to proceed.
  • Next, type in “TLS” in the search field and hit Enter.
  • Then look for “security.tls.version.min” and double click on it and set its integer value to 3 to force the protocol of TLS 1.3.
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Option 5 – Try to update Google Chrome

You might also want to try updating your browser to its latest version and have it installed in your computer. After you install the update, check if you can now open the website you were trying to open earlier.

Option 6 – Get rid of any conflicting browser extensions

  • Open Chrome and press Alt + F keys.
  • Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
  • Click the Recycle bin and select Remove.
  • Restart Chrome and press Alt + F keys again.
  • Proceed to On Startup and mark Open a specific page or set of pages.
  • To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.
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  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
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Option 2 – Via Color settings

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Option 1 – Check the Network Cables and restart your router then reconnect

The most obvious thing you can do first is to try checking if the network cables connected to your computer or router are properly connected or not. If it turns out that some network cables are not connected properly, then it’s probably why you’re getting the DNS_PROBE_FINISHED_BAD_CONFIG error in Chrome. And if your computer is connected via Wi-Fi, you need to make sure to restart your router once. In addition, you can also forget the Wi-Fi your computer is currently connected to and then try reconnecting again to see if it would work.

Option 2 – Flush the DNS and reset TCP/IP

Flushing the DNS and reset TCP/IP could also help in fixing the DNS_PROBE_FINISHED_BAD_CONFIG error in Chrome. To do so, refer to these steps:
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After you key in the commands listed above, the DNS cache will be flushed and the Winsock, as well as the TCP/IP, will reset.

Option 3 – Try to remove the Proxy

You can also try to remove the Proxy as it might also help you in fixing the DNS_PROBE_FINISHED_BAD_CONFIG error. Here’s how you can do it:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.

Option 4 – Change the DNS

Try to use the Google Public DNS If the first option didn’t work, you can try to use the Public DNS by Google and see if it can help fix the DNS error. You have to modify the DNS settings in your system explicitly and use the DNS IP addresses.
  • The first thing you have to do is right-click on the network icon in the Taskbar and select Network and Sharing Center.
  • Next, click on the “Change Adapter Settings” option.
  • After that, search for the network connection that you are using to connect to the internet. Note that the option might be “Wireless Connection” or “Local Area Connection”.
  • Right-click on your network connection and click on Properties.
  • Then select the new window to choose the “Internet Protocol 4 (TCP/IPv4)” option.
  • After that, click on the Properties button and click the checkbox in the new window for the option “Use the following DNS server addresses”.
  • Type in “8.8.8” and “8.8.4.4” and click OK and exit.

Option 5 – Clear Chrome’s browsing data

If your browsing data in Chrome hasn’t been cleared for some time now then that might be the reason why you’re suddenly getting the DNS_PROBE_FINISHED_BAD_CONFIG error when you browse the web. To fix this error, you need to clear your web browsing data. Refer to the following steps to do so.
  • Tap the Ctrl + Shift + Delete buttons to go to the Clear browsing data section in Chrome.
  • Next, set the time range to “All time” and tick all the boxes and then click on the Clear data button.
  • After that, restart the Chrome browser and try to open the website you were trying to open earlier.

Option 6 – Try running the Chrome Cleanup tool

In case you don’t know, there is actually a built-in malware scanner and cleanup tool in Chrome that helps you get rid of any unwanted ads, pop-ups, and even malware, as well as unusual startup pages, toolbars, and other things that could affect the performance of the browser.
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Steps to Fixing Error Code 38

Error Code 38 – What is it?

Error Code 38 is a device driver error that users encounter on any Windows 2000 operating system and its following versions.

It occurs when the peripheral device that you connect to your PC cannot be accessed due to an inability of the Windows system to acknowledge the driver as a previous record of the driver being loaded is found in its memory.

It is a common error that users come across and appears on your PC with the following message:

“Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)”

Solution

driverfix boxError Causes

Error Code 38 is prompted when incomplete program files are left in the Windows system which damage or corrupt its files. There are various factors that contribute to this, some of which are:

  • An incomplete program installation
  • An incomplete program uninstallation
  • Hardware is not removed properly
  • System recovery from viruses
  • An improper system shut down

The above triggers are very likely to create incomplete files within the Windows registry thereby leading to its damage and corruption.

This is especially true in the case of your PC when it has recovered from viruses when using anti-virus software. The anti-virus in its effort to remove the virus also could remove the files which contain them thereby increasing the risk of the error code.

These damaged files can severely impact the health of your PC and are imperative to fix it immediately to prevent further problems.

Further Information and Manual Repair

Although this error code may pose serious problems for your PC, thankfully, it is very similar to other PC driver errors and thus is an easy one to get rid of. Here are various methods that you can use to get your PC running smoothly again.

Method 1 – Restart your PC

The easiest method you can use to solve your PC error code is to simply restart your PC. It may be that the error prompted upon connecting the device you have connected is merely a temporary problem, and upon restart, will resume functioning smoothly.

Method 2 – Run the Troubleshooting Wizard

If restarting your PC does not help, you will have to find the exact nature of the problem by running the troubleshooting wizard for the device and then address the problem accordingly. To do this, proceed with the following steps:

  1. Run Device Manager on your PC
  2. Click on the program under the installed programs that is creating problems for you
  3. Click on the ‘General’ Tab
  4. Click ‘Troubleshoot’
  5. Upon opening, the Troubleshooting Wizard will ask a series of questions regarding the error. Answer the questions and follow its directions for solving the error code.

After following the directions of the Troubleshooting wizard, make sure to restart your PC for the changes to take effect. Now check if your device is still causing problems.

Method 3 – Use System Restore

If the error persists, you can use system restore to eliminate the problem. Here is how to do so:

  1. Log in using an Administrator account
  2. Click ‘Start’ button and select All Programs > Accessories > System Tools > System Restore
  3. Click ‘Restore my computer to an earlier time’ and click ‘Next’
  4. Select the last Windows to restore point from the ‘On this list, click a restore point’ list, and click ‘Next’
  5. Click ‘Next’ on the confirmation window to proceed
  6. Restart your PC after restoration is complete

By restoring the system via a last saved system checkpoint, you can obtain undamaged Windows system files that can help resolve the error code.

Method 4 – Manually uninstall and reinstall the device driver

If using system restore does not work either, you may have to resort to manually uninstalling and then reinstalling the device driver causing the problem.

This would be necessary since the remaining incomplete files due to a partial removal or installation of programs are responsible for the error code. By uninstalling and reinstalling the device driver program, it would lead to the completion of the files.

You can do this by firstly logging in as Administrator and opening Device Manager. Select the device that is causing the problem and double click it; make sure that the peripheral is connected properly to the PC.

Upon opening, click on the ‘Driver’ tab and then select ‘Update Driver’. Make sure to refer to the system documentation that you received with your PC or computer to check for the motherboard details and driver specifics.

Method 5 – Use software to automatically download the driver

Manually uninstalling and reinstalling the driver will do the trick; however, it may be time-consuming especially when you would have to resort to your hardware user manual.

Using a program such as DriverFIX can save you a lot of time and frustration in having your device to work properly on your computer.

DriverFIX, with its user-friendly approach to help you fix your PC issues, comes with an integrated database that detects which drivers you need to reconfigure within just a few seconds and downloads it automatically.

It further ensures that your drivers are installed in their entirety leaving no room for any incomplete files to remain that create Error Code 38, or any other driver-related errors for that matter.

It also has the added advantage of being able to backup and restores your files should there be the slightest possibility of system file damage. DriverFIX is the answer to fixing your PC error codes accurately and quickly.

Click here to download DriverFIX to fix Error Code 38 quickly and effectively!

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If you encounter the “We couldn’t install some updates because the PC was turned off” while trying to run Windows Update on your Windows 10 computer, then read on as this post will give you a couple of suggestions you can use as a reference to fix this error. Make sure to follow the options given below carefully.

Option 1 – Perform basic computer troubleshooting

If you get the “We couldn’t install some updates because the PC was turned off” error on your laptop, then it’s recommended that you connect your laptop to a power source and then try clicking the Update button again. In addition, you also have to make sure that your computer stays awake until the Windows Update process is completed. This will ensure that your computer does not go into an idle state and interfere with the process.

Option 2 – Try deleting the files from the SoftwareDistribution folder and resetting the Catroot2 folder

The downloaded Windows Updates are placed in a folder called “SoftwareDistribution”. The files downloaded in this folder are automatically deleted once the installation is completed. However, if the files are not clean up or if the installation is still pending, you can delete all the files in this folder after you pause the Windows Update service. For complete instructions, refer to the steps below.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer and then try to run Windows Update once more.

Option 3 – Try restarting the Windows Update Services

  • Open the Services Manager.
  • From there, make sure that you set the following services and Startup types:
    • Background Intelligent Transfer Service: Manual
    • Cryptographic Service: Automatic
    • Windows Update Service: Manual (Triggered)

Option 4 – Try to run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “We couldn’t install some updates because the PC was turned off” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 5 – Try to install the Windows Updates manually

As mentioned, the error might be because Windows missed installing a particular update which is why you are not able to proceed with the current update. So to resolve the issue, you need to install the update that wasn’t installed by downloading it from the Microsoft Update Catalog website. You also have to make sure that you didn’t turn off the Windows update or have it delayed.

Option 6 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows update error. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.
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Fix Bugcode 0xA – IRQL_NOT_LESS_OR_EQUAL
Interrupts are designed so that the resource requests don’t get into a headlock when it comes to the hardware level. To simply put it, it is used to break a loop that never ends. Aside from that, developers also designed levels in order to prioritize interrupts. It is also known as “Interrupt Request Level” or IRQL. And if you suddenly encounter a “Bugcode 0xA –IRQL_NOT_LESS_OR_EQUAL” error, this means that a driver has accessed a memory location illegally while NT is operating at a specific IRQL. The Bugcode 0xA –IRQL_NOT_LESS_OR_EQUAL is a fatal driver coding error and as an end-user, there isn’t much that you can do to resolve it but if you’re a developer, then this means that your code is trying to access an invalid memory location. You could check on different parameters such as memory location that was referenced and code addressed which referenced memory. The technical parameters are:
  • a memory location that was referenced
  • IRQL at time of reference
  • 0 = read, 1 = write
  • code addressed which referenced memory
As mentioned earlier, if you are an end-user, there is nothing much that you can do to resolve this problem, but worry not for there are still possible solutions that could help you in fixing it. Refer to the suggestions laid out below to fix Bugcode 0xA –IRQL_NOT_LESS_OR_EQUAL error.

Option 1 – Try running the Hardware and Devices Troubleshooter

The first thing you can do to fix the problem is by running the Hardware Troubleshooter. Although it won’t make much of a difference, there’s still a possibility that it could automatically fix the problem. To use it, refer to these steps:
  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.

Option 2 – Try to update or rollback your device drivers

If the first option didn’t work for you, then it’s time to either update or roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh. On the other hand, if you have just updated your device drivers then you need to roll back the drivers to their previous versions. Whichever applies to you, refer to the steps below.
  • Open the Devices Manager from the Win X Menu.
  • Then locate the device drivers and right-click on them to open the Properties.
  • After that, switch to the Driver tab and click on the Uninstall Device button.
  • Follow the screen option to completely uninstall it.
  • Finally, restart your computer. It will just reinstall the device drivers automatically.
Note: You can install a dedicated driver on your computer in case you have it or you could also look for it directly from the website of the manufacturer.

Option 3 – Run the Memory Diagnostic Tool to check for Memory leaks

  • Tap the Win + R keys to open Run and type exe and hit Enter to open the Windows Memory Diagnostic Tool.
  • After that, it will give two options such as:
    • Restart now and check for problems (Recommended)
    • Check for problems the next time I start my computer
  • Once your computer has restarted, perform a basic scan or you could also go for the “Advanced” options such as “Test mix” or “Pass count”. Simply tap the F10 key to start the test.
Note: After you select the option, your PC will restart and check for memory-based issues. If it finds any issues, it will automatically fix them and if there’s no issue found, then it’s most likely not a memory-based issue so you should try the other options given below.
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