File or directory is corrupted and unreadable

If you encounter Windows Update error 0x80092004 while trying to update your Windows 10 computer, then this post is for you. This kind of Windows Update error could be due to many reasons but none of them includes your hardware or installed driver software. Microsoft releases updates that are either not supposed to go out, or you install them when you click on the Check for Update button which can install updates that have not finished testing yet. As a result, you may encounter the Windows Update error 0x80092004 To resolve the Windows Update error 0x80092004, here are some fixes you can try.

Option 1 – Try removing recent updates and packages

When a Windows Update fails, it mostly rolls back and cleans up all its residues. However, there are times when it doesn’t and you can clean that package manually. To remove recent updates and packages, you can go to the Update History and find out what KB updates were installed and once you’ve figured it out, you can execute the DISM tool to remove it manually.

• Tap the Win + X keys and click on the “Command Prompt (Admin)” option.
• After that, execute the “Dism /online /Get-Packages”. This will give you a list of packages that were recently installed.
• Now run the Remove Package program to remove the concerned update and package.

dism.exe /online /remove-package /packagename:Package_for_RollupFix_Wrapper~31bf3856ad364e35~amd64~~16299.248.1.17 /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.125.1.6 /packagename:Package_for_RollupFix_Wrapper~31bf3856ad364e35~amd64~~16299.192.1.9 /packagename:Package_for_RollupFix~31bf3856ad364e35~amd64~~16299.192.1.9 /norestart

• Now restart your computer and log back in.
• After that, run the following command:

Dism.exe /online /Cleanup-Image /StartComponentCleanup

• Then scan for updates.

Note: Keep in mind that the remove package command is made for AMD 64-bit machines specifically.

Option 2 – Try deleting the files from the SoftwareDistribution folder and resetting the Catroot2 folder

The downloaded Windows Updates are placed in a folder called “SoftwareDistribution”. The files downloaded in this folder are automatically deleted once the installation is completed. However, if the files are not clean up or if the installation is still pending, you can delete all the files in this folder after you pause the Windows Update service. For complete instructions, refer to the steps below.

• Open the WinX Menu.
• From there, open Command Prompt as admin.
• Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net start cryptSvc net start bits net start msiserver

• After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
• Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.

After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:

• Type each one of the following commands.

net start wuauserv net start cryptSvc net start bits net start msiserver

• After that, exit Command Prompt and restart your computer.

Option 3 – Try to run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the “We couldn’t install some updates because the PC was turned off” error. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Try to manually install the Windows Updates

Windows Update Error 0x80092004 might be due to a Windows Update that has failed. So if it is not a feature update and only a cumulative update, you can download the Windows Update and install it manually. But first, you need to find out which update has failed, and to do so, refer to the following steps:

• Go to Settings and from there go to Update and Security > View Update History.
• Next, check which particular update has failed. Note that Updates that have failed to install will be displayed under the Status column which has a label of “Failed”.
• After that, go to the Microsoft Download Center and look for that update using its KB number and once you find it, download and then install it manually.

Note: You can also use the Microsoft Update Catalog, a service from Microsoft that provides a list of software updates that can be distributed over a corporate network. With the help of this service, it can be easier for you to find Microsoft software updates, drivers as well as fixes.

Error Code 0x80070017- What is it?

Error Code 0x80070017 is an error code that is most often associated with Windows 10 installations, although it has also been encountered by users on previous versions of the Windows operating systems. It is usually encountered as users attempt to install a new version of the software on their machine.

Common symptoms include:

• A vague error message regarding the inability of the system to copy over the necessary files pops up as users attempt to install a new version of the Windows operating system on their computer

While it can be hard to tell what the exact cause of Error Code 0x80070017 is on your specific device, the good news is that there are two primary methods that can be used to fix the problem and to allow you to proceed with your installation. These two methods do require some degree of technical knowledge and/or skill, so if you don’t feel like you have the ability to undertake them on your own, be sure to get in touch with a trusted computer repair professional to assist you.

Solution

Error Causes

The most basic cause of Error Code 0x80070017 is that some of the files that are needed by the system to complete the installation are either not being found by the computer or are believed to be corrupted by the system. When this happens, security features within the software prevent it from completing the installation process, so as to avoid damage to the computer. Error Code 0x80070017 can be disruptive to your installation process, but there are two basic methods that can be employed to resolve it.

Further Information and Manual Repair

While it can be frustrating to encounter Error Code 0x80070017 on your Windows machine, there are two methods that can be used to try to resolve the problem. One of these methods is extremely simple, even for the most basic users, while the second method takes a little bit more skill and technical knowledge. If you aren’t able to complete these methods on your own, be sure to get in touch with a qualified computer repair technician that can assist you. Here are the best ways to attempt to resolve Error Code 0x80070017 on your device:

Method One:  Clean Your Physical Disk

If you purchased a physical disk version of the installation files for your Windows operating system, remove the disk from your drive and clean it using a microfiber or other lint-free cleaning cloth. As you wipe down the disk, do not use any chemicals, and be sure to wipe gently from the center towards the outside edge rather than the other direction, as failure to do so can damage the disk irreparably.

In some cases, you may need to contact Windows support if you believe that there is an error on the disk itself, such as a scratch, that would prevent the disk from being used as needed in the installation process. They may be able to offer you a replacement disk or you may be able to download a digital copy of the version that you are attempting to install on your machine.

Method Two:  Use the Chkdsk Utility

To determine if there may be an error within the disk drive itself, place the installation disk into the drive and restart the system. Go through the prompts until you see the option to “repair your computer.” Choose the operating system that you are using, go into the menu for System Recovery, and type in the words “Chkdsk/r” to begin to use the tool.

Whenever you run a tool like Chkdsk on your computer, it is important to restart your machine afterward to ensure that any changes that have been made are able to be fully applied and accepted by the operating system that you are running.

Method Three: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

Rapid Media Converter is a Potentially Unwanted Program that usually comes bundled with other unwanted software. Many users reported being unaware they had installed the application. It also generates additional advertising, and for this reason, it is classified as Adware and flagged for optional removal by several AVs.

From the Author: Howard Software / Applon runs off an ad-supported platform. During general internet usage on sites where Applon Support operates, users may see advertisements in form of shopping results and new tabs. The type of ad is dependent on the content of the page as you generally browse the internet. Applon is not related to or endorsed by the underlying website. These advertisements will be identified with the Applon Name or Logo.

About Browser Hijackers

Adware is programs created to show advertisements on users’ PCs with or without their consent. A kind of malware, it comes bundled up with the software application that a person either installs or accesses. Shareware or free software programs are generally packaged with adware. When adware penetrates your computer without you knowing and transfers information about you or your PC to 3rd parties, then it happens to be spyware. Other sorts of adware might take control of your internet browser and redirects you to websites that you don’t really want to check out. Adware is a common problem in most computer systems and these are really detrimental to your device. Adware/Spyware is usually downloaded and/or installed accidentally by users while exploring the net and people face lots of difficulties at the same time when it comes to removing adware from their computers. Adware could be dangerous for computer users in numerous ways. It could cause advertisements (popups, ad banners, and in-text) to show up constantly when you’re online or perhaps disrupt your computer experience when not connected to the net. When infected with adware for a long time, your computer will perform at slow processing speed, take a longer time to start up and shut down, easily get frozen up while loading websites, and even get the blue screen of death (BSOD). More often than not, adware is a legitimate revenue source for many companies that offer software to customers at zero cost. But adware generated advertisements tends to be more aggressive than normal ads which can greatly impair system performance or possibly result in a total crash. The adware will damage your PC should you allow it on your personal computer for a long period. A sensible way to block adware from corrupting your PC is to employ a reliable antimalware program such as Safebytes Anti-Malware on your computer. This software will give complete all-around protection to make sure that your laptop or computer doesn’t get infected again with spyware and adware. Take the following measures to prevent adware from overtaking your system: Downloading software online should come from trustworthy websites and also be selective about what you install on your computer; Always read the end-user license agreement (EULA) of any application you plan to install; Beware of clickable ads particularly those that advertise special deals, coupons, or any other suspicious deals.; Avoid installing toolbars, because toolbars from less reputable websites always contain adware, which might slow your PC and in some cases infect your computer outright.

What to Do if Malware Stops You From Downloading Antivirus?

Every malware is bad and the extent of the damage will vary greatly with regards to the type of infection. Certain malware goes to great lengths to prevent you from installing anything on your computer system, especially antivirus software. So what you should do when malware prevents you from downloading or installing Anti-Malware? There are a few fixes you could try to get around with this particular obstacle. Start Windows in Safe ModeIf any virus is set to load immediately when Windows starts, getting into Safe Mode may block the attempt. Since just the minimum programs and services launch in Safe Mode, there are hardly any reasons for conflicts to happen. Listed here are the steps you have to follow to start into the Safe Mode of your Windows XP, Vista, or 7 computers (visit Microsoft website for instructions on Windows 8 and 10 PCs). 1) At power-on/startup, tap the F8 key in one-second intervals. This should bring up the Advanced Boot Options menu. 2) Use the arrow keys to select Safe Mode with Networking and hit ENTER. 3) As soon as this mode loads, you should have the internet. Now, make use of your web browser normally and go to https://safebytes.com/products/anti-malware/ to download and install Safebytes Anti-Malware. 4) Following installation, do a complete scan and allow the software program to delete the threats it detects.

Obtain the anti-malware software using an alternate browser

Some malware only targets specific web browsers. If this is your situation, utilize another browser as it could circumvent the computer virus. If you appear to have a trojan attached to Internet Explorer, then switch to an alternate web browser with built-in security features, such as Firefox or Chrome, to download your preferred anti-malware program – Safebytes.

Create a bootable USB anti-virus drive

Here’s another solution which is using a portable USB antivirus software that can scan your computer for malware without the need for installation. Adopt these measures to run the anti-virus on the affected computer system. 1) On a clean computer, download and install Safebytes Anti-Malware. 2) Connect the USB flash drive to a USB slot on the clean computer. 3) Double-click on the downloaded file to run the installation wizard. 4) Choose the USB flash drive as the destination for saving the software file. Follow the on-screen instructions to finish the installation. 5) Transfer the USB drive from the uninfected computer to the infected computer. 6) Double-click the EXE file to open the Safebytes program from the thumb drive. 7) Click on the “Scan Now” button to begin the malware scan.

SafeBytes AntiMalware Overview

Are you looking to download the best anti-malware software program for your laptop or computer? You can find many applications in the market which come in paid and free versions for Microsoft Windows systems. A few of them do a great job in eliminating malware threats while some will harm your PC by themselves. You must be careful not to choose the wrong application, especially if you buy premium software. While considering the trustworthy programs, Safebytes Anti-Malware is certainly the highly recommended one. Safebytes is among the well-established computer solutions firms, which provide this all-inclusive anti-malware application. With its most advanced virus detection and repair technology, this software will help you protect your PC against infections brought on by different kinds of malware and similar internet threats, including adware, spyware, computer viruses, worms, trojan horses, keyloggers, ransomware, and potentially unwanted program (PUPs).

SafeBytes has fantastic features when compared with various other anti-malware programs. The following are some of the good ones:

Robust, Anti-malware Protection: Built on a highly acclaimed anti-virus engine, this malware removal application has the capacity to find and remove several stubborn malware threats like browser hijackers, PUPs, and ransomware that other common antivirus software will miss. Live Protection: SafeBytes provides totally hands-free live protection and is set to observe, prevent and eliminate all threats at its first encounter. It’ll regularly monitor your pc for hacker activity and also provides end-users with sophisticated firewall protection. High-Speed Malware Scanning Engine: SafeBytes Anti-Malware has a multi-thread scan algorithm that works up to 5x faster than any other anti-malware software. Safe Web Browsing: SafeBytes checks the links present on a webpage for possible threats and informs you whether the website is safe to check out or not, through its unique safety ranking system. Light-weight: This program is light-weight and can work quietly in the background, and that does not have an effect on your PC efficiency. 24/7 Customer Support: For any technical queries or product support, you can obtain 24/7 expert assistance through chat and email. To sum it up, SafeBytes Anti-Malware is really great for securing your computer against all sorts of malware threats. There is no doubt that your computer will be protected in real-time as soon as you put this software program to use. For top protection and the best value for your money, you can’t get better than SafeBytes Anti-Malware.

Technical Details and Manual Removal (Advanced Users)

If you don’t want to use malware removal software and prefer to get rid of Rapid Media Converter manually, you might do so by going to the Add/Remove Programs menu in the control panel and removing the offending software; in cases of web browser extensions, you can remove it by going to the browser’s Add-on/Extension manager. You will definitely also want to reset your web browser. To be certain of complete removal, find the following Windows registry entries on your system and delete it or reset the values appropriately. Please keep in mind that this is for advanced users only and could be difficult, with incorrect file removal causing additional system errors. Additionally, certain malicious programs have the capability to defend against its removal. Doing this in Safe Mode is advised.

Windows 11 has some cool animations including fading effects which make working in it feels nice and futuristic but the cost of this is that there is a slight delay to certain actions performed. If you want the snap fast feature in Windows 11 and do not care about this eye candy there is an easy way to turn animations off inside it.

• First, open Windows Settings by pressing ⊞ Windows + I on your keyboard
• Alternatively, click on Start, search for Settings, and then click its icon.
• When Settings appears, look in the sidebar and select Accessibility.
• In Accessibility settings, click on Visual Effects.
• In Visual Effects, switch Animation Effects to Off.

That’s it, changes will be applied automatically, you can close settings and continue working inside Windows 11 without animations and fades. You can always switch animations back On via settings if you change your mind.

NVIDIA is undeniably the market leader as a Graphics Card manufacturer. Recently, NVIDIA came about a feature known as NVIDIA Share. This feature allows users to carry out a number of tasks such as streaming, recording, and sharing their gameplay with other users. NVIDIA Share allows users to take multiple snapshots of the gameplay which brings in capabilities to get the memories of the moments that happen during an awesome game. However, as of late, there were reports that NVIDIA Share is not working or responding. So if you are one of the users who are currently facing this issue, then read on as this post will guide you in resolving it. Make sure to follow the options given below carefully for a successful result.

Option 1 – Try to update the drivers from the official site of NVIDIA

The first thing you can do is to update the drivers from the official site of NVIDIA. And in case you don’t know the type of Nvidia graphics card that your computer is on, follow the steps below:

• Tap the Win + R keys to open the Run dialog box.
• Next type in “dxdiag” in the field and click OK or hit Enter to open the DirectX Diagnostic Tool.
• From there, you can see what type of Nvidia graphics card that your system is on.
• Take note of your graphics card information and then look for the best drivers for your operating system. Once you’ve downloaded and installed the file, restart your PC.

Option 2 – Try to roll back the driver to the previous version

If the first option didn’t work for you, then it’s time to roll back the device drivers. It is most likely that after you updated your Windows computer that your driver also needs a refresh.

• Tap the Win + R keys to launch the Run window and then type in the “msc” command and hit Enter to open the Device Manager window.
• Under the Device Manager, you will see a list of drivers. From there, look for the NVIDIA Drivers and expand them.
• Next, select the driver entries that are labeled appropriately.
• Then select each one of them and double click to open a new mini window.
• After that, make sure that you’re on the Driver tab and if you are not, just navigate to it then click the Roll Back Driver button to switch back to the previous version of the NVIDIA Drivers.
• Now restart your computer to successfully apply the changes made.

Option 3 – Try disabling NVIDIA Share

If the first two options given above didn’t work then you might want to try disabling NVIDIA Share. In case you didn’t make any modifications to the driver, chances are either your driver is out of date or there are some issues with the installation of the drivers. For you to find out, you need to first check if your NVIDIA drivers are really up to date. Once you’ve confirmed it, you can now disable the NVIDIA Share feature. Just refer to the steps below to do that.

• Search for the NVIDIA GeForce Experience in the search box and then click on the appropriate result to open it.
• After you open the NVIDIA GeForce Experience, go to the General tab.
• Next, scroll down to the NVIDIA Share section and then select the toggle to turn off this feature.
• Now restart your computer and try to check if there are any updates available for the NVIDIA Graphics card and install them again if there are any.

The Windows Defender program can both scan and monitor almost the entire folder on a Windows 10 computer. So if you have a folder that may have files that could trigger an alarm to Windows Security, then it would be better if you add an exclusion to Windows Security. Note that it is okay to do this as long as you’re certain that the contents of the folder you want to exclude are safe and that Windows Defender is only throwing out warnings for nothing. This way, Windows Defender won’t scan those folders in the future. And besides, there are also some Windows folders and files that you may exclude from the Antivirus scans, especially if you want to save your scan time. This kind of feature also comes in handy when you trust a file type or folder or any process that you believe is safe but the Windows Security considers as malicious. To exclude a folder or a file or process or a file type from the Windows Security scan, here are some steps you can follow. Make sure to do them carefully. Step 1: Search for “Windows Security” in the Search box and then click on it from the search results to open it. Step 2: Next, click on Virus & threat protection > Manage settings > Add or remove exclusions. Step 3: After that, on the next screen, click on Add an exclusion > Folder. It will show you a list that includes File, Folder, File Type, and Process. Step 4: Now click on “+Add and exclusion” on the next window and then select a folder you want to exclude and click OK to add it in the Exclusions list. Step 5: Click on the down arrow button to remove it and then click on the Remove button. Note: If you want to only ignore a few file types, it’s better if you configure your antivirus program to ignore these files with a specific extension. This way, it will ignore all of them no matter what their location is. Also keep in mind that when you select a folder, all the subfolders in it will also be excluded from the scan. Thus, you need to understand what you’re about to do. Once you’re done excluding the folder, it is recommended that you protect the folder using the Controlled Folder Access since this folder is not monitored for threat. The Controlled Folder Access will ensure that an external program does not alter it. This way, you can be sure that even though this folder is not included in the scan, it is still secure.

You will notice the blurred background on the login screen right away when you start your Windows 10 computer that’s running the v1903 and up. This kind of blurred background is known as “Acrylic Blur Effect on Sign-in Screen”. This new feature delivers a beautiful experience to users by adding more focus to the login screen. However, no matter how nice this feature is and even if it only stays for less than a minute, not all users like it and if you’re one of these users, read on as this post will guide you in disabling the blurred background login screen in your Windows 10 computer. Disabling the blurred background in the login screen can be done in two methods. The first one is via the Registry Editor and the second one is via the Group Policy Editor. Before you proceed, make sure that you are using an admin account and you must create a System Restore point first. Once you have that covered, follow the options provided below.

Option 1 – Disable the Blurred background in the login screen via Registry Editor

• First, tap the Win + R keys to open the Run dialog box and type “Regedit” in the field, and hit Enter to open the Registry Editor.
• After that, navigate to this registry path: KEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindowsSystem
• Next, right-click on any empty space in the right pane and create a new DWORD (32 bit) and name it as “DisableAcrylicBackgroundOnLogon”.
• Once you’ve created the DWORD, double click on it and set its value to 1 to disable it and 0 to enable it.
• After you make the necessary changes, restart your computer. You won’t now see the blurred background on the login screen.

Note: No matter what option you select to change the background, it will stay blurred when you click on the login button. At the time of writing, there is no way to disable this feature in the Personalization section so the Registry Editor will have to suffice for now.

Option 2 – Disable the Blurred background in the login screen via Group Policy Editor

• Tap the Win + R keys to open the Run utility and type “gpedit.msc” in the field and tap Enter to open the Group Policy Editor.
• After that, navigate to this policy setting: Computer ConfigurationAdministrative TemplatesSystemLogon
• From there, double click on the “Show clear logon background settings” and since its default value is “Not configured”, set it to “Disabled”. You will see the following description under this setting:
  • “This policy setting disables the acrylic blur effect on the logon background image.”
  • “If you enable this policy, the logon background image shows without blur.”

• Now click on OK and then check the login screen.

Note: If you don’t configure or if you disable this policy, the logon background image adopts the acrylic blur effect. However, if it didn’t work, you have to restart your computer and then check.

As you know, Windows Hello offers you quick access to computers since you can log in to your Windows devices three times faster compared to passwords with the help of the camera via Face recognition and fingerprint reader. This way, Windows Hello will recognize you right away. However, there are also times when you might encounter some problems when using Windows Hello. For one, if you are trying to add the PIN method to Windows Hello on your Windows 10 computer but you suddenly encountered an error code of 0x801c004d or if you are trying to use your existing pin and you encounter an error code of 0x80070490 along with an error message that says, “Not recognized”, then read on as this post will guide you on how you can fix both of these errors. Here is the complete content for both errors:

• “0x801c004d – Unable to enroll a device to use a PIN for login”
• “0x80070490 - Not recognized, Pin and fingerprint are no longer options for signing in”

If you got any of these two errors, there are several potential fixes you can check out to resolve them. You can try to check for any Windows Updates or create the PIN again or check the CNG Key Isolation Service. You could also try to reset the TPM or create a new User Account. For more information, follow the instructions provided below.

Option 1 – Try checking for any available Windows Updates

The first thing you can do is to check for any available Windows Updates. It is possible that your computer may be outdated and is the reason why you’re having troubles with Windows Hello. To check for Windows Updates, just go to Settings and from there, head over to the Update and Security section and click on Windows Updates located on the left pane, and then click on the Check for Updates option. Wait until the process of checking updates is completed and if it finds new updates, install it. After you install the new Windows Updates, check if you can now add the PIN on Windows Hello or not.

Option 2 – Try creating the PIN again

The next thing you can do is to create the PIN again by signing out and signing in again and then try creating the PIN once more. If this does not work, you can try restarting your computer and creating the PIN again. You could also try removing the PIN and then change it.

• Remove the PIN by going to Settings > Accounts > Sign-in options.
• From there, go to the PIN section and click on the Remove button.
• You will be asked to verify your account to proceed in removing the PIN, enter your credentials.
• Restart your computer and then set up a new PIN.
• Once you’re done, restart your computer and check if the error is gone now.

Option 3 – Try checking the CNG Key Isolation Service

The CNG Key Isolation Service is the one that stores and uses long-lived keys in a secure process complying with the common criteria requirements and it is possible that the error could be related to this service. This service is hosted in the LSA processes and provides key process isolation to private keys and associated cryptographic operations as required by the common criteria. Thus, you need to check this service to see if it’s the one that’s causing the error.

• Tap the Win + R keys to open the Run dialog box and type “services.msc” in the field and hit Enter to open the Windows Services Manager.
• Next, locate the “CNG Key Isolation Service” and once you find it, double click on it to open its Properties box.
• After opening its Properties, check its Startup type and select Manual. This is the default setting and if it is Disabled, then it’s no wonder why you’re getting errors with Windows Hello, thus, you need to enable it.
• Once done, restart your computer and check if you can now add the PIN to Windows Hello. If you still get the error, then you might want to try setting the CNG Key Isolation Service from Manual to Automatic and then click on the Start button and see if it fixes the error or not.

Option 4 – Try to reset the Trusted Platform Module or TPM

You might also want to try resetting the Trusted Platform Module or TPM to fix the error. You can do this by opening Windows PowerShell and then executing the “Clear-Tpm” command. After that, check if the error is now resolved.

Option 5 – Try to create a new User Account

You could also try to create a new User Account on your Windows 10 computer to fix the Windows Hello error. Once you have created a new local user or administrator account in Windows 10, check if you are now able to add the PIN from this newly created user account.

CPU Not Compatible – What Is It

Some users wanting to upgrade to Windows 10 from Windows 7 or Windows 8.1 experienced errors with installation. One of these errors is CPU Not Compatible. When you click and run the “Get Windows 10” from your system tray bar, you’ll receive the “CPU is not compatible with Windows 10” error. When this happens, it might be good to check if there’s a bug or if your NX feature (a requirement for the Windows 10 installation) is enabled.

Solution

Error Causes

The “CPU is not compatible with Windows 10” error normally occurs when:

• NX feature is not enabled
• You experienced the Windows 10 bug

Further Information and Manual Repair

To successfully upgrade to Windows 10, your CPU must support Physical Address Extension (PAE), SSE2, and NX features. If any of these features are not activated on your system, it’ll cause the CPU not compatible error. However, some users still reported experiencing this error even though their CPU has these features activated. Normally, this is due to the bug that Windows acknowledged.

If any of these two scenarios apply to your computer, the following methods will help you fix the problem:

Method 1 – Check for bugs

The bug applies to some Windows 7 and Windows 8.1 systems. The bug occurs when the “Get Windows 10” app fails to recognize CPUs as being compatible. This produces a false negative result with a message, “Here’s why Windows 10 cannot be installed on this PC: The CPU isn’t supported”. To fix this bug, Microsoft released an update.

Unfortunately, the patch update (KB2976978 for Windows 8/8.1 and KB2952664 for Windows 7 SP1) to fix the bug may not be automatically downloaded to your computer. If this is the case, you need to verify first if the patch was installed correctly. To do this, follow the steps below:

1. Click ‘Start’ and type in View Installed Updates. The “View installed updates” icon should appear. Click the icon.

2. Go to the Search bar (Top right portion) then type the patch name for your system. Make sure that you type the correct patch name for your system since Windows 7 and Windows 8/8.1 have different names. If you find the patch, it means it’s already installed. You can now upgrade to Windows 10 without the CPU not-compatible error.

3. But, if you can’t find it you need to install the patch manually.

4. Go to Windows Update then click the “Check for Updates” button.

5. Browse through the available updates and look for KB2976978 for Windows 8/8.1 or KB2952664 for Windows 7 SP1

6. Download the right patch. You may need to reboot your system once it’s done.

7. The downloaded patch should be applied after a day or two with the Windows Task Scheduler. Once the patch is applied, you can now upgrade to Windows 10.

Method 2 – Check CPU features and activate them if needed

A major requirement for Windows 10 upgrade is for the CPU to have Physical Address Extension (PAE), SSE2, and NX features enabled on your system. If you receive the CPU not compatible error, one possible cause is that any of the mentioned features are not available OR not enabled on your system. Here’s how you can fix this:

1. Verify if your CPU supports the three instruction sets. You can use software that provides information like this. If all three are available, proceed to the next step.

2. Go to your computer’s BIOS. To do this, reboot your computer. You will need to press a key specific to your computer’s manufacturer (usually it’s F12, F8, F2, or DEL).

3. Look for the NX (No Execute Bit) settings. This is normally found in the “Advanced Configuration” menu, or something similar to this. Just take note that the NX setting can be named differently in BIOS. Some other names include EDB (Execute Disabled Bit), EVP (Enhanced Virus Protection), Execute Disabled Memory Protection or No Excuse Memory Protect.

4. Once you’re in the NX settings, make sure that it’s enabled.

5. Exit the BIOS and SAVE your changes.

6. Boot your computer normally, then try upgrading to Windows 10 again through the “Get Windows 10” app found in the system tray.

Method 3 – Force enabling NX Bit

If changing the settings in your BIOS doesn’t do the trick, your final option is to force enable the NX bit in your Windows system. However, this is only applicable IF and ONLY IF your CPU does support it. To force enable NX bit, do the following:

1. Click Start and go to command prompt (Type “cmd” – no quotes) and press enter.

2. Copy and paste the text below to the command prompt.bcdedit.exe /set {current} nx AlwaysOn

3. Execute the command. You will need to reboot your computer once this is done.

4. Download and install Windows 10

Method 4 – Use a trusted automated tool

If you still experience the error after doing the methods above, you might want to try a powerful and trusted automated tool to fix the job.

If you are running Windows Update on your Windows 10 computer and you suddenly encounter error code 0x8000FFFF, E_UNEXPECTED – Unexpected failure then read on as this post will give you a couple of suggestions to resolve this problem. Note that you can encounter this error not only on Windows Update but also on Microsoft Store apps at times. Follow the options given below to fix error code 0x8000FFFF, E_UNEXPECTED – Unexpected failure error on your Windows 10 PC.

Option 1 – Try to reset the Microsoft Store cache

Just like browsers, Microsoft Store also caches as you view apps and games so it is most likely that the cache is no longer valid and must be removed. To do so, follow the steps below.

• Right-click on the start button and click on Command Prompt (administrator).
• Next, type in the command, “wsreset.exe” and tap Enter. Once you do, the command will clear the cache for the Windows Store app.
• Now restart your PC and afterward, try opening Microsoft Store again.

Option 2 – Check the Cryptographic Service

• Tap the Win + R keys to open the Run dialog box.
• Next, type “services.msc” in the field and hit Enter or click OK to open Services.
• From the list of Services, look for the Cryptographic Service. Then right-click on it and select Properties from the context menu.
• After that, check if the service is started by checking the Service status. If it is started, click on the Stop button to stop the service and if it is already stopped, leave it as it is, at least for now.
• Next, make sure that the Startup type menu in the Service’s properties is set to Automatic before you go on.
• Now confirm any dialog boxes that may appear as you set the Startup type and then click on the Start button located in the middle before you exit Properties.

Option 3 – Delete the contents in the Software Distribution folder and Catroot2 folder

• Open the WinX Menu.
• From there, open Command Prompt as admin.
• Then type in the following command – don’t forget to hit Enter right after typing each one of them.

net stop wuauserv net start cryptSvc net start bits net start msiserver

• After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
• Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.

After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:

• Type each one of the following commands.

net start wuauserv net start cryptSvc net start bits net start msiserver

• After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.

Option 4 – Check the Root Permissions

You might also want to check the permissions on the root of C: and make sure that “BUILTINUsers have read access because if it doesn’t, then no wonder why you’re getting the error code 0x8000FFFF.

Option 5 – Try to use the Media Creation tool

The Media Creation tool in Windows allows you to use the ISO installation file to make a bootable device that you can use to install Windows on your PC. Note that this is kind of different from the usual installation process as it could erase your computer’s current settings and data on the primary drive. Thus, before you proceed, you need to backup all your data into some removable drive and then use the Media Creation Tool to make a bootable drive.

• After making the bootable drive, you need to plug it into your computer and then reboot.
• Next, tap the F10 or Esc key to open the boot options.
• Now set the boot priority of the removable drive the highest. Once the setup comes forth, follow the next onscreen instructions and install Windows without any problems.

Option 6 – Try installing the updates in a Clean Boot State

It could be that some third-party application is the one that’s causing the problem so it’s best if you put your computer in a Clean Boot state. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.

• Log onto your PC as an administrator.
• Type in MSConfig in the Start Search to open the System Configuration utility.
• From there, go to the General tab and click “Selective startup”.
• Clear the “Load Startup items” checkbox and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
• Next, click the Services tab and select the “Hide All Microsoft Services” checkbox.
• Click Disable all.
• Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
• After that, try to install the Windows app again.

Note: If you are able to install the app without any trouble at all then it means that the error is caused by some third-party application in your computer. You need to look for the culprit and uninstall it once you found it.

Option 7 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like error code 0x8000FFFF. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.