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Communication with service process failed

The Intel Driver and Support Assistant automatically identifies, finds, and installs drivers in a computer and is pre-installed in newer Intel-supported systems. If you are using one of those newer Intel supported systems but encountered an error that says, “Communication with service process failed, Tray cannot start” when you launch a program, read on as this post will guide you in fixing this problem.

This kind of issue in Intel supported system could be due to some third party application that’s meant to update drivers could be interfering. It is also possible that the Intel Driver and Support Assistant application is corrupted. Whatever the cause may be, here are some suggestions you have to check out to resolve the problem.

Option 1 – Try to uninstall all the third party driver update applications

One of the reasons why some users install third-party driver update software is that it is kind of tiresome to update each one of the drivers manually. However, as tiresome as it might be, it is still better than using a third-party driver update application as these kinds of applications could mess up the drivers, and the Intel Driver and Support Assistant is still much better. To fix the error, you have to uninstall the previously installed third-party driver update application on your computer.

  • Tap the Win + R keys to open the Run dialog box
  • Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
  • From there, look for the third-party driver update application you are using, select it and then click on Uninstall to remove it.
  • After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.

Option 2 – Try to disable the DSATray in Startup

Another thing about the “Communication with service process failed, Tray cannot start” error is that it keeps on popping up each time you boot your computer. And so to resolve this bug, you can just disable the DSATray from Startup. How? Refer to these steps:

  • Tap the Ctrl + Alt + Del to pull up the Security options window.
  • From there, select the option to open the Task Manager.
  • Once you’re in the Task Manager, go to the Startup tab and look for “DSATray” and right-click on it and then select the Disable option.
  • Now restart your computer and you should be good to go.

Option 3 – Try to reinstall the Intel Driver and Support Assistant

If the Intel Driver and Support Assistant is corrupted, you need to uninstall it from your computer. All you have to do is go to Programs and Features like what you did in the first option to uninstall the program. Once you’ve uninstalled it, download the newer or latest version of the Intel Driver and Support Assistant from the official site of Intel and then install it.

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Option 2 – Try converting the disk to MBR

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Option 1 – Close all the open programs and File Explorer windows

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Option 2 – Try to configure the Device Removal Policy

The next thing you can do is to configure the Device Removal Policy. How? Refer to these steps:
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  • Then select Properties under the Device Properties section. This will open a new mini window and from there, select Change Settings on the bottom portion of the window.
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  • Click on the OK and Apply buttons to save the changes made and then see if the error is now fixed.

Option 3 – Try to manage the hogging process

You could also try managing the hogging process to get rid of the error.
  • Tap the Ctrl + Shift + Esc key combination to open the Task Manager.
  • Then look for the running processes and programs that are hogging your USB storage device. If there is a program that’s using your device, it will hog on some Disk or CPU while transferring data and interacting with the device which is why you’re getting an error when you safely remove the device.
  • Next, select the concerned processed and right-click on each one of them, and then select the End Task or End Process option. You can also restart the Explorer.exe process and see if that helps.

Option 4 – Try to change the drive letters

  • Tap the Win + R keys to open the Run utility and then type “diskmgmt.msc” in the field and click OK or tap Enter to open Disk Management.
  • Next, look for your USB storage device using the drive letter that’s assigned to it. Right-click on your device and select the “Change Drive Letter and Paths…” option.
  • This will open a mini window and from there select the drive letter you want to change and click on the Change button.
  • After that, another smaller window will appear where you’ll have to select the new drive letter from the drop-down menu.
  • Click OK and if you got a warning prompt, just click on Yes.
  • Now restart your computer.

Option 5 – Try using DISKPART utility to get the drive to be offline

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  • Next, type and enter this command to execute it: diskpart
  • The command you entered will initiate the DISKPART utility. After that, type and enter this second command: list disk
  • Next, type and enter this third command: list volume
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    • select volume #
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  • Now type either one of the following commands:
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    • online volume #

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If you keep getting this error on a particular USB device, you might have to format the disk and change its file system to FAT32. Make sure that you copy its contents safely into another location before you format the disk. Keep in mind that formatting the disk will remove all the contents of your drive.
  • Open File Explorer and right-click on the drive where you got the error and then select Format from the context menu.
  • Next, in the newly opened mini window, select the FAT32 (Default) option from the drop-down menu under File System.
  • Now check the Quick Format checkbox and then click on the Start button to start formatting your drive.
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