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Error Code 0x80073afc - What is it?

Error code 0x80073afc deals with an antivirus program first built into Windows 8/8.1 This error occurs when Windows Defender, the built-in anti-virus software in Windows 8/8.1 and higher, does not start automatically and users attempt to manually start the program. During the initialization period of the program start-up, something goes wrong and users get a 0x80073afc Error message. The error message states there was a problem with the initialization of the program. Windows Defender provides protection of your computer and it is advised by the Microsoft Corporation that you ensure it starts up automatically on every start-up.

Solution

Further Information and Manual Repair

Users have found several manual repairs that have fixed the problem without needing to contact technicians for extra help. While the methods below should solve your problem easily, if this is the first time you have encountered the issue you may want to do a simple restart. This has fixed the problem for some users and is the easiest first troubleshooting move. If it doesn’t work move on to the methods listed below, which are easily completed without extra help.

Before trying any of these methods, please make sure that you are logged into a profile that is listed as the administrator of the computer of his administrative powers enabled. If this is not the case you will not be able to complete the following methods. Please log out and log back in on the administrator profile.

Method 1:

First, check to see if you have a third-party anti-virus program installed on your computer. Some users believe that the built-in Windows Defender program is not powerful enough to handle the safety of their computer so they usually download a third-party program. However, that program may have caused a conflict with Windows Defender and may not allow it to open. If you do have a third-party program installed, try uninstalling it then manually starting Windows Defender.

Method 2:

If method one does not work, you may be infected by malware or a virus that has tampered with the settings on your computer and will not allow Windows Defender to start automatically or manually.

First, open Run by holding the “Win” key and pressing the “R” key. Then type “Regedit”. The program will ask for permission to follow through with this action. Click on “Yes” and the Open Registry Editor will open.

Find the HKEY_LOCAL_MACHINESoftwareMicrosoftWindows NTCurrentVersionImage File Execution Option and check to see if there are any files similar to MSASCui.exe or MpCmdRun.exe. If there are any file entries that resemble that, you will want to right-click on them before selecting the “Delete” option. If you do not see any entries that match, this is not the issue with your Windows Defender and you will want to try another method.

The Registry on your computer is very important. It helps tell your computer what programs are safe to run, what programs should be run, and what programs should not be run. If it is tampered with by a virus or Malware, multiple system operations can be affected.

However, if you did find similar file names, and you deleted them, try to start Windows Defender manually. If it does not work again, move on to the next method. 

Method 3:

If the first two methods do not work for your issue, and you are still receiving error code 0x80073afc when attempting to start Windows Defender, this step should solve the problem if you have Restore Point installed on your computer, which you most likely do.

For this method, we will be restoring your computer to a previous Restore Point. First, just like in method two, hold the “Win” key and press the “R” key. This will open run. Next type “Rstrui.exe” and click “ok”. After some time, you will see System Restore Windows. Click “Next” and select the restore point that you would like to go back to. After your computer has restored to the point you selected, check to ensure that Windows Defender has started correctly.

If the above methods aren't able to rectify the issue, you might have to download and install a powerful automated tool to get the job done.

HWiNFO (Hardware Information) is a professional hardware information and diagnostic tool supporting the latest components, industry technologies, and standards. It's targeted to recognize and extract the most possible amount of information about computer hardware which makes it suitable for users searching for driver updates, computer manufactures, system integrators, and technical experts too. Retrieved information is presented in a logical and easily understandable form and can be exported into various types of reports. System health monitoring and basic benchmarking available too. If you would like to read more helpful articles and tips about various software and hardware visit errortools.com daily.

A black screen error inside Windows 11 is a typical screen turning to solid black without any error message. This can be very annoying since it can randomly appear out of nowhere and it will appear while you are using the computer. Worry not, this is not a serious error and we have several solutions for it, so please keep reading and try them as presented in order.

Restart graphic driver

This is the first thing to check if the issue is due to software or driver malfunctioning, there is a shortcut for rebooting graphic driver inside Windows 11. Press WINDOWS + CTRL + SHIFT + B to reboot the graphic driver and see if this fixes the issue. A beep sound should be heard during this process and the screen should turn back to normal.

Check connections

Sometimes the screen can go black due to a faulty connection or cable. If you have it at your hand try a different cable or slightly and gently nudge the existing one to see will screen flicker. If you are on a laptop try gently moving the lid from back to front and pay attention to the screen. If screen flickers or picture returns with this method, cable or connector needs to be replaced.

Clean your computer

The black screen can be because the computer is overheating. If this is the case either fan inside is not working properly or there is a lot of dirt and dust that needs to be removed so airflow can be established again for proper cooling. We have an article on errortools.com on how to properly clean your PC but if you are not technical enough maybe the best solution would be to call someone who is or to take the PC to service for cleaning.

Change The Projection Settings

Press WINDOWS + P to open projection settings, check to see if PC is set to PC screen only. If any other option is selected change it to PC screen only since this can cause random black screen issues.

Uninstall latest updates

If this problem has started to manifest itself during the latest update, go to setting and roll back from the latest update to fix this issue.

Scan system for malware

The black screen can also be caused by various viruses and malware. IF you have anti-virus software, run a full system scan to check it for malware. If you do not have one, download a free one and run a system scan, we recommend Bitdefender.

Windows has a lot of built-in tools that help you fix tons of system-related issues. One of them is the System File Check which is the tool you can use to conveniently replace potentially corrupted or missing system files with good ones. But what happens when it does not work? Well, you’ve come to the right place as in this post, you will be guided on how you can replace a corrupted single Windows system file manually with a known good copy of the file if the System File Checker scan is not working. When you encounter this issue with the System File Checker, it will be unable to replace the corrupted system files and returns an error message instead. And so to fix and replace corrupted system files in your Windows 10 computer without the help of System File Checker, you can refer to the instructions provided below. Step 1: First, you need to open the log files listed below and identify which particular file has been corrupted:

• %userprofile%Desktopsfcdetails.txt
• Log %WinDir%LogsCBSCBS.log

Step 2: You will see all the details on the given log files. Once you find out the name and the path of the file, you have to take ownership of this corrupted system file. Step 3: To take ownership of the corrupted file, you need to pull up Command Prompt by tapping Win + R keys on your keyboard and then type “cmd” and tap Enter. Step 4: After opening Command Prompt, type and enter the command below to execute it:

takeown /f FileNameAndPath

Note: In the given command, “FileNameAndPath” represents the name and the path of the corrupted file. For instance, the corrupted file is named “wuapi.dll”, then you need to type “takeown /f C:/Windows/System32/wuapi.dll” Step 5: Next, you need to grant administrators full access & control to the corrupted file and you can do that via Command Prompt again. Step 6: In the elevated Command Prompt, type and enter the following command to execute it:

icacls FileNameAndPath /GRANT ADMINISTRATORS:F

Note: We’re going to use the wuapi.dll again as an example. So the command should be like this: icacls “C:/Windows/System32/wuapi.dll /grant administrators: F”. Step 7: Now all that’s left to do is replace the corrupted system file with a good copy from a trusted source. Once you have a copy, open an elevated Command Prompt again and execute the following command:

copy NewFileLocation FileNameAndPath

Note: In the command given above, the “NewFileLocation” is the location where you have saved the copy of the file. For instance, if you’ve saved it on your desktop, this is how it should look: “copy C:/Users/<username>/Desktop/wuapi.dll C:/windows/system32/wuapi.dll”

One of the cool and interesting features in Windows is the Screensaver which allows users to display animation or change the wallpaper automatically when the computer is not being used. This feature can also time out and lock your computer when it remains idle for quite some time. However, if you notice that the screensaver of your computer turns on a lot earlier, then you’ve come to the right place as this post will guide you on how you can change the timeout settings of the screensaver of your Windows 10 computer. Usually, the screensaver in Windows 10 is turned off by default, however, if some other user has turned it on or if you have turned it on, you can actually change the timeout settings of the screensaver using several methods. You can do it through the Personalization settings, Registry Editor, as well as the Group Policy Editor. Before you proceed with the instructions provided below, make sure that you create a System Restore point first. Once done, follow each one of the suggestions carefully to successfully change the Screensaver timeout settings in Windows 10.

Option 1 – Modify the timeout settings of Screensaver via Personalization settings

• Open the Start menu and type “screen saver” in the field.
• On the search results that appear, click on the “Change Screen Saver” option.
• From there, you have the option to change the screen saver type, preview, open settings, change the wait time, as well as choose to display lock screen on your resume.
• Now to change the timeout settings of your screensaver, you have to increase the wait time from 1 to 15 or anything that works for you.
• Once done, click OK and exit to save the changes made.

Option 2 – Try to change the screensaver time via Registry Editor

The next option you can try to change the timeout settings in the screensaver is using the Registry Editor. To get started, follow these steps:

• Tap the Win + R keys to launch the Run utility and type “regedit” in the field and hit Enter to open the Registry Editor.
• Next, navigate to this registry path: ComputerHKEY_CURRENT_USERSoftwarePoliciesMicrosoftWindows
• From there, right-click on Windows located in the right pane and select New > Key.
• Name the key as “Control Panel” and right-click on it and select New > Key and then name it as “Desktop”.
• Once done, click on the newly created Desktop key to highlight it.
• After that, right-click on any empty space in the right pane and select New > String Value and then type “ScreenSaveTimeOut” and hit Enter to save it.
• Now right-click on ScreenSaveTimeOut and select Modify and then set its value data in seconds.
• Click on OK and exit the Registry Editor to save the changes made.

Option 3 – Change Screensaver timeout settings via Group Policy Editor

• Tap the Win + R keys to open the Run dialog box and type “gpedit.msc” in the field and hit Enter to open the Group Policy Editor.
• Next, navigate to User Configuration > Administrative Templates > Control Panel > Personalization.
• Then look for a policy setting named “Screen saver timeout” and double click on it and then click on the Enabled option to enable it.
• Add the screen timeout in seconds and click on the Apply and OK buttons to save the changes.
• Restart your computer.

Note: If you want to disable the screensaver feature in your computer, you can always do so by disabling a policy setting named “Enable Screen Saver”.

What exactly is the 2GB filesize Error?

The PST file could be around 2 gigabytes if you are using MS Outlook 2002 or any earlier versions for your own personal Folders. The 2GB filesize malfunction occurs when your PST memory both reaches or exceeds this limit. The 2GB size problem code is, in addition, referred to as an outsize PST file error. When this error happens you may be unable to deliver or receive e-mails via your Outlook account. Moreover, you'll likewise not be able to add any new data or even view your important calendar items, notes, and saved drafts. MS-Outlook shows several types of problem codes which indicate the 2GB file size dilemma. Listed below are some of the messages that can be displayed on your monitor:-

• The file could not be added to the folder. The action could not be completed.
• Task 'Microsoft Exchange Server - Receiving' reported error (0x8004060C): 'Unknown Error 0x8004060C'
• Can't copy the item
• Errors have been detected in the file xxxx.pst. Quit all mail-enabled applications.
• Task 'Microsoft Exchange Server' reported error (0x00040820):'Errors in background synchronization. In most cases, further information is available in a synchronization log in the Deleted Items folder.'
• xxxx.pst cannot be accessed - 0x80040116

Solution

Error Causes

The simple explanation for this malfunction is that you have maxed out the two gigabytes account limit. This happens in case you continue downloading fresh data and saving files and the old emails in your Outlook account. Over time, the space becomes limited and along with it the 2 GB file limit error. This error also presents a critical danger of data loss which is a possibility in your Outlook account, which hinders you as well from fully utilizing your email account. For regular Outlook customers, who utilize this program for practically all email communication within as well as outside the office, this error is annoying and frustrating as it causes a great deal of annoyance as well as decreases their performance and productivity.

What exactly are the Symptoms?

Below are a few signs that will help you recognize the 2GB file-size error:

• Inability to fill and open the OST and PST files
• Error messages pop-ups
• Failure to send emails
• Failure to make or edit new contacts
• Inability to synchronize the file

Further Information and Manual Repair

It is desirable to fix this error code right away especially if this is the preferred strategy to carry out communication in your office. Fix it immediately or else you might not receive e-mails that are important from your colleagues. There are 3 ways to solve this issue.

Method 1

One is to remove the old e-mails and connections and replace them with new ones. This may not be the best option for you in case you don't wish to lose emails and your old contacts.

Method 2

The second alternative would be to install a fresh version of MS-Outlook like 2010. The file-size limits of OST and PST files in these editions are larger than in ms-outlook 2002. On the other hand, this is a good idea for the long run but may not be the best idea for today as you will not have the ability to recover your previous e-mails and contacts that are outdated.

Method 3

The third and maybe the method that is best to resolve the 2GB file size limit error while ensuring the restoration of your old e-mails and contacts as well as increasing the limit to 4GB, is Restoro program's installation. Here may be the best recovery program on the market. It is really easy to use, safe, exceptionally functional, secure, and especially can resolve this issue. Technical expertise isn't needed by you to perform your way around this device.

All you should do is:

Click here to download and install the Restoro repair tool on your computer. In your MS Outlook account, you can restore all your data in just a couple of clicks. Talking of data recovery, this software can also help you recover all those other e-mails before the PST malfunction happened, or that you may have deleted. So, if you have deleted any significant email that you want to recover, this will undoubtedly be of use for you. By installing it on your system you can double your Outlook account's quality to twice as much as the standard size.

Error Code 22 - What is it?

Code 22 is a type of Device Manager Error code. Device manager errors are reported by the drivers causing the problem. It indicates that the devices are disabled in the Device Manager. This error code is displayed in the following format:

This device is disabled. (Code 22)

It looks like a very simple matter to enable a device from the Device Manager interface but if the device fails to load then there are likely greater underlying problems with the drivers. Drivers allow hardware devices to communicate with other hardware devices and the operating system. Drivers contain instructions and operating procedures for devices. Without a driver, a hardware device will not function and may not even appear in the Device Manager.

Solution

Error Causes

Common causes of error code 22 are:

• Device is disabled
• Driver is outdated
• The driver is missing or corrupt
• The previous attempt to update the driver failed
• Device is damaged
• The device is not configured as the default device

This means that though the error code 22 typically indicates that the device reporting the error is disabled but other causes can also be associated with the error occurrence.

Further Information and Manual Repair

Here are some of the best and easy do-it-yourself methods to resolve error 22 on your PC. Try these methods to repair the issue.

Method 1

If the error code 22 is triggered due to a disabled device, then all you need to do to resolve the issue is enable the device. To enable the disabled device, follow these steps. Simply go to the start menu and type Device Manager in the search bar. Now click on the Device Manager and then click Actions. After you Click Actions, double click Enable Device. The Enable Device Wizard will pop up. Follow all the prompts from the Enable Device Wizard. This will hopefully resolve the issue.

Method 2

If method 1 doesn’t work then this means the problem is deeper than you think.  The problem can be triggered by the missing, corrupted, or outdated driver for the device reporting the error. In such a situation it is advisable to reinstall the driver for the device. To do this first uninstall the driver for the device reporting error code 22 then reinstall the driver.

• For this simply click the Start menu, go to the control panel and then click Performance and Maintenance, and then System.
• In the new window, you will then see a tab called Hardware and the Device Manager.
• Double click on the device whose driver you need to uninstall.
• Click on the properties window with a tab marked driver. Then click on the driver you want to uninstall.

To activate changes reboot your PC. Now reinstall the latest and updated version of the driver uninstalled using the Plug and Play feature.

Method 3

Sometimes devices can also get damaged due to registry issues. In such an event, install Restoro. It is a PC Fixer deployed with a registry cleaner. The registry cleaner wipes out all the unnecessary and obsolete files damaging the registry and repairs them in a few minutes. Click here to download Restoro.

The Windows 10 operating system comes with a user-friendly interface as well as better security features compared to its previous versions. One of these new features is the “Recently Opened Files” feature which displays all the files you’ve opened recently in File Explorer. Although it might seem useful, some users see this as a privacy concern especially if there are other users that use the same computer. If you are one of these users, read on as this post will guide you on how you can disable the “Recently Opened Files” feature in Windows 10. There are three ways you can disable the “Recently Opened Files” feature. You can manually clear the recent files, or disable the feature via Control Panel. You can also do it using the Group Policy Editor.

Option 1 – Manually clear the recent files

The first thing you can do is to clear the recent files manually. Since the information about the recently opened files is stored in the form of cached data, you can locate this data and delete it manually, from time to time. To do that, follow these steps:

• Tap the Win + R keys to open the Run utility and copy this address in the field: %AppData%MicrosoftWindowsRecent
• Next, tap the Ctrl + A keys to select all the items and then tap the Shift + Delete keys simultaneously.
• After that, a prompt will appear where you have to click on Yes. This will delete all the recently opened files in the File Explorer the next time you open it.

Option 2 – Disable the feature via Control Panel

The next option you can try to disable the feature is via Control Panel. Refer to these steps to do so:

• First, click on the Start Menu button and select the Settings icon.
• After that, click on Personalization and then on Start located on the left pane.
• Next, scroll down until you see the “Show recently opened items” in Jump Lists on the Start or the Taskbar and click on it and then toggle it off.

Option 3 – Disable the feature using the Group Policy Editor

If you are using the Windows 10 Pro version, then you have access to edit the functions in the Group Policy. The Group Policy function has the option that can disable all the default services of Windows 10. Note that in this step, you will permanently disable the “Recently Opened Files” feature. So before you proceed, make sure that you really want to disable this feature permanently and not in the meantime.

• Tap the Win + R keys to open the Run dialog box and type “gpedit.msc” in the field and click OK or tap Enter to open the Group Policy Editor.
• Next, on the left side pane, click on the “User Configuration” option and then click the “Administrative Templates” option.
• After that, select the “Start Menu and Taskbar” option and select the “Don’t keep the history of recently opened documents” option in the right pane.
• Now double click on this option and check the “Enabled” option and then click on Apply and OK buttons to save the changes made.

Error code 0x8007007b - What is it?

Error code 0x8007007b will present itself when Windows users are trying to activate Windows. You may try to activate it through the update and security option, but it is likely that you will receive the same error code. Error code 0x8007007b may be presented when Windows 7 and Windows 8.1 users try to upgrade and activate Windows 10 on their computer.

Common symptoms include:

• An error message will display that says Windows cannot be activated. The KMS host cannot be located in the DNS, please have the system administrator verify that the KMS is published correctly in DNS.
• Error 0x8007007b will be displayed, stating that the file or directory name or the volume label syntax is not correct.

Solution

Error Causes

There are multiple causes for the user to see this error code, including if a user is using volume-licensed media while installing a number of various Windows operating systems. This error may also be caused because the activation wizard cannot connect to a KMS host computer. It is likely that if the user has a volume-licensed form of media, they were likely given a MAK (multiple activation keys).

Further Information and Manual Repair

There are several ways to go about repairing error code 0x8007007b. It is important to try all of the methods, but if it is too difficult or you do not know what you are doing, please do contact a Windows repair technician. They will likely be able to fix the problem with ease.

Method One: Instead of KMS activation, use a Multiple Key Activation

When KMS activation is not used, and when there is not a KMS server, the product key type should then be changed to a MAK. For MSDN (Microsoft Developer Network) or TechNet, the SKUs that are listed on the media are generally volume-licensed media, and that means that the product key that is supplied is a Multiple Activation Key.

To change the KMS to a MAK, click Start, All Programs, Accessories, and then right-click on Command Prompt. Click Run as Administrator. If prompted for a password or confirmation, enter it now.

When the command prompt opens, type in the following command, and press enter after:

slmgr -ipk xxxxx-xxxxx-xxxxx-xxxxx (these x's are representative of the MAK product key).

Method Two

While on the desktop, press the Windows key and R. The Run window should appear, and then you should enter the following command: Slui 3. Press Enter and then wait for the window to appear. This window will ask for the operating system activation product key. Enter the product key and then press the Activate button. Reboot the computer. Now the Error Code 0x8007007b should be gone.

Method Three

Open the Command Prompt with access as administrator as mentioned previously. Enter the following command: sfc /scannow. The command will then complete its task. This will take a good bit of time, so leave the computer to do its work. The sfc must finish the scan. When the scan has finished, reboot the computer. Now you can check for activation. The error code should be gone.

Method Four: When the client can't locate a KMS host on the network to complete activation

This method for correction should be used when the network does have a KMS host computer setup, and the client is not able to locate the KMS host on the network to complete activation.

To verify that the computer does in fact have the KMS host installed. Click Start, All Programs, Accessories, and then right-click on Command Prompt. Run as administrator. If you are now prompted to enter a password or confirmation, do so. When the command prompt box comes up, type in the following command, and then press Enter: nxlookup -type=all_vlmcs._tcp>kms.txt

The command will generate a file, open this KMS file. The file will contain one or more entries. As a default, the KMS host server will dynamically register a DNS SRV server evidence once every 24 hours. In order to check the registry to ensure that this is happening, follow these steps:

• Click Start, type in regedit, and then press Enter.
• Locate the key HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionSL and then click on it.
• The DisableDnsPublishing subkey should be present and have a value of 1. If it is missing, create a DWORD value by right clicking DisableDnsPublishing, click Modify, in the Value Data box type in 0, and then click Okay.

Method Five: Use An Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

There are times when we delete a system files without meaning to on your Windows 10 computer. This happens a lot for users sometimes mistake a system file for a malware-laden file or junk file when it’s actually a system file from the System32 or SysWOW64 folder. In such cases, it could affect your computer. For instance, you might not be able to reboot your PC or open Settings. If you have removed system files from any of these folders by accident and you desperately want to restore them, read on, as this post will guide you in resolving the problem. Restoring them isn’t actually hard, just make sure that you have system admin access. The good thing is that there exists Windows Resource Protection which protects registry keys and folders and even critical system files. So if there are any detected changes to a protected system file, the modified file is restored from a cached copy located in the Windows folder. However, if the Windows Resource Protection program fails to restore these files, you need to check out the given fixes below.

Option 1 – Run System File Checker scan

To restore the system files you deleted, you can try running System File Checker or SFC scan. System File Checker is a command utility built into your computer that helps restore corrupted files and missing files. Refer to the following steps to run it:

• Boot your PC into Safe Mode.
• Hit the Win + R keys to launch Run.
• Type in cmd in the field and tap Enter.
• After opening Command Prompt, type in sfc /scannow

The command will start a system scan which will take a few while before it finishes. Once it’s done, you could get the following results:

1. Windows Resource Protection did not find any integrity violations.
2. Windows Resource Protection found corrupt files and successfully repaired them.
3. Windows Resource Protection found corrupt files but was unable to fix some of them.

• Reboot your computer.

Option 2 – Try to run the DISM tool

Aside from System File Checker, you can also run the DISM or Deployment Imaging and Servicing Management Tool as it could help in restoring the system files on your Windows 10 computer. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth” which could help you resolve the problem.

• Open the Command Prompt with admin privileges.
• Then type in the following commands and make sure to hit Enter right after you type each one of them:
  • Dism /Online /Cleanup-Image /CheckHealth
  • Dism /Online /Cleanup-Image /ScanHealth
  • exe /Online /Cleanup-image /Restorehealth
• Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 3 – Try performing a System Restore

Running System Restore can also help you bring back the system files. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.

• Tap the Win + R keys to open the Run dialog box.
• After that, type in “sysdm.cpl” in the field and tap Enter.
• Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
• After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 4 – Try to run Automatic or Startup Repair

Startup Repair, previously known as Automatic Repair, is an advanced tool in Windows that can help you diagnose various system issues, including this one. This tool will scan system files, configuration settings, registry settings, and so on in order to fix the problem on its own. To run Startup Repair, all you have to do is boot into the Advanced Startup Options and then go to Troubleshoot > Advanced option > Startup Repair and then run it. This will resolve the problem if you have deleted any system file that’s essential to your Windows 10 PC.

Option 5 – Reset your computer

• Tap the Win key or click on the Start button located in the Taskbar.
• Then click on the Power button at the bottom right portion of the screen.
• Next, press and hold the Shift key on your keyboard and then click on Restart. This will restart your Pc into the Advanced Startup options.

Note: Once you have access to the Advanced Startup options, you have to go to the setting which allows you to Reset your Windows 10 PC. All you have to do is select Troubleshoot > Reset this PC to reach the following screen Afterward, select either the “Keep my files” option and then proceed to the next on-screen instructions that follow to reset your Windows 10 computer without losing your files.