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Attempt was made to reference a token

If you were trying to open File Explorer but it suddenly stopped working and you encounter an error message that states, “An attempt was made to reference a token that does not exist”, read on as this post will guide you in fixing this problem. This problem was initially reported after the April Update and Microsoft was able to fix it right after correcting the build. However, this effort seems futile for some users as recently, some reported getting the same error when they try to open not just Windows File Explorer but also with utilities like Microsoft Management Console or MMC, Visual Studio, Task Manager, Printer, Recycle Bin, etc.

Two of the most likely causes of this error are a troublesome Windows Update and corrupted system files. Whatever the cause is, here are some suggestions you can follow to fix the “An attempt was made to reference a token that does not exist” error.

Option 1 – Try to re-register the problematic DLL file

You may have to re-register the ntdll.dll file using the regsvr32.exe before you can successfully install the program and fix the ntdll.dll file crash error. The Regsvr32 tool is a command-line utility that can be used to register and unregister OLE controls like DLL and ActiveX (OCX) control in the Windows operating system. Follow the steps below to use it.

  • Open Command Prompt as admin from the WinX menu.
  • Next, type the following commands in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
    • exe /[DLL file]
    • exe [DLL file]

Note: Replace “[DLL file]” with the name of the DLL file that was pointed out in the error.

  • After you execute the given commands, you should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully. After that, try to install the program again and see if it now works.

Option 2 – Replace the DLL file from a trusted source

  • First, you need to get the new DLL file from another computer with preferably the same file version number.
  • After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
    • x86: This PC > C:/Windows/System32
    • x64: This PC > C:/Windows/SysWOW64
  • Next, type “cmd” in the Cortana search box and right-click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
  • Now type the “regsvr32 ntdll.dll” command and hit Enter.
  • Restart your PC and check if the error is now fixed.

Option 3 – Perform a System File Checker scan

The System File Checker or SFC scan could detect and automatically repair damaged system files that could be causing the “An attempt was made to reference a token that does not exist” error to pop up. SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files with good system files. To run the SFC command, follow the steps given below.

  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow and hit Enter.

The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:

  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 4 – Try reverting back to the previous build of Windows

This kind of error might have something to do with a Feature Update so you can try to revert your computer to a previous build of Windows 10 as it could help you fix the problem. In this case, it would better if you refrain from updating your Windows 10 computer until this problem is completely resolved by Microsoft.

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Option 1 – Try to run the Video Playback troubleshooter

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About Potentially Unwanted Applications

If you have ever installed freeware or shareware, chances are high that your computer can get installed with a bunch of unwanted applications. A Potentially Unwanted Program, also called PUP, in short, is actually software that contains adware, installs toolbars, or has other hidden goals. These kinds of programs are almost always bundled up with free software which you download from the net or are also bundled within the custom installers on many download sites. PUPs did not really constitute pure “malware” in the strict sense of the term. Just like malicious software, PUPs cause problems when downloaded and installed on your PC, but what makes a PUP different is that you give consent to download it – although the truth is vastly different – the software installation package actually tricks you into accepting the installation. Irrespective of whether it is regarded as malware or not, PUPs are nearly always harmful to the user as they might bring on adware, spyware, keystroke logging, and also other bad crapware features on your computer.

What do PUPs do on your computer, exactly?

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What you can do if Malware Prevents You From Downloading Or Installing Antivirus?

Practically all malware is bad, but certain types of malware do much more damage to your computer than others. Certain malware goes to great lengths to stop you from downloading or installing anything on your personal computer, particularly antivirus applications. If you are reading this right now, you have probably recognized that a malware infection is the real cause of your blocked web connectivity. So what to do if you need to install an antivirus program like Safebytes? There are a few steps you can take to circumvent this problem.

Install in Safe Mode

The Windows OS has a special mode known as “Safe Mode” in which just the bare minimum required programs and services are loaded. In the event the malware is blocking the internet connection and affecting the computer, running it in Safe Mode will let you download antivirus and run a diagnostic scan while limiting possible damage. To start the computer into Safe Mode, press the “F8” key on your keyboard right before the Windows boot screen comes up; Or right after normal Windows boot up, run MSConfig, look over “Safe Boot” under Boot tab, and click Apply. After you reboot into Safe Mode with Networking, you can download, install, and update anti-malware software from there. Right after installation, run the malware scanner to remove standard infections.

Switch to an alternate browser

Some malware may target vulnerabilities of a specific browser that block the downloading process. If you seem to have malware attached to Internet Explorer, then switch over to an alternate web browser with built-in safety features, such as Firefox or Chrome, to download your favorite antivirus program – Safebytes.

Install and run anti-virus from the USB drive

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Technical Details and Manual Removal (Advanced Users)

If you wish to manually remove PCOptimizerPro without the use of an automated tool, it may be possible to do so by removing the program from the Windows Add/Remove Programs menu, or in cases of browser extensions, going to the browsers AddOn/Extension manager and removing it. You will likely also want to reset your browser. To ensure the complete removal, manually check your hard drive and registry for all of the following and remove or reset the values accordingly. Please note that this is for advanced users only and may be difficult, with incorrect file removal causing additional PC errors. In addition, some malware is capable of replicating or preventing deletion. Doing this in Safe Mode is advised.

The following files, folders, and registry entries are created or modified by PCOptimizerPro

Files: DesktopPC Optimizer Pro.lnk. %Programs%PC Optimizer ProLive Support.url. %Programs%PC Optimizer ProPC Optimizer Pro.lnk. %Programs%PC Optimizer ProUninstallation Guide.url. %Programs%PC Optimizer ProVisit Website.url. %ProgramFiles%PC Optimizer ProPCOptimizerPro.exe. %ProgramFiles%PC Optimizer ProPCOptProCtxMenu.dll. %ProgramFiles%PC Optimizer ProPCOptProTrays.exe. %ProgramFiles%PC Optimizer ProStartApps.exe. %ProgramFiles%PC Optimizer Prouninst.exe. %QuickLaunch%PC Optimizer Pro.lnk. WindowsTasksPC Optimizer Pro Idle.job. WindowsTasksPC Optimizer Pro Scan.job. WindowsTasksPC Optimizer Pro startups.job. WindowsTasksPC Optimizer Pro Updates.job. C:DOCUME1USER1LOCALS1Tempoptprosetup.exe C:WINDOWSsystem32netmsg.dll C:DOCUME1USER1LOCALS1Tempoptprosetup.exe C:DOCUME1USER1LOCALS1Tempis-SJGJ9.tmpoptprosetup.tmp C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmp_isetup_shfoldr.dll C:WINDOWSsystem32shfolder.dll C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpOptProHelper.dll C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpitdownload.dll C:1e4e2d65e12311cac2c0eeb8c5c1d7bd1ddc865b367b98b56bc2330bf18436 C:WINDOWSRegistrationR000000000007.clb C:DOCUME1USER1LOCALS1Tempoptprosetup.exe C:WINDOWSsystem32shfolder.dll C:1e4e2d65e12311cac2c0eeb8c5c1d7bd1ddc865b367b98b56bc2330bf18436 C:WINDOWSRegistrationR000000000007.clb C:WINDOWSsystem32shell32.dll C:DOCUME1USER1LOCALS1Tempis-SJGJ9.tmpoptprosetup.tmp C:Program FilesOptimizer Pro 3.99OptimizerPro.exe C:Program FilesOptimizer Pro 3.99unins000.exe C:Program FilesOptimizer Pro 3.99OptProStart.exe c:autoexec.bat C:DOCUME1USER1LOCALS1Tempoptprosetup.exe C:DOCUME1USER1LOCALS1Tempis-SJGJ9.tmpoptprosetup.tmp C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmp_isetup_shfoldr.dll C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpOptProHelper.dll C:DOCUME1USER1LOCALS1Tempis-NTRVH.tmpitdownload.dll C:Program FilesOptimizer Pro 3.99is-BDCDJ.tmp C:Program FilesOptimizer Pro 3.99is-DB4S5.tmp C:Program FilesOptimizer Pro 3.99is-C16E7.tmp C:Program FilesOptimizer Pro 3.99is-QE691.tmp C:Program FilesOptimizer Pro 3.99is-GQ78C.tmp Registry: Key 003B9C22-6FE0-4BCA-A73F-9AA99B9BBDAA at HKEY_CLASSES_ROOTTypeLib. Key 12AB121E-44C6-488B-8773-B0AE25E662E1 at HKEY_CLASSES_ROOTInterface. Key 203ABD21-41F1-4F1B-BAE3-D6A89A90D239 at HKEY_CLASSES_ROOTCLSID. Key PC Optimizer Pro at HKEY_CURRENT_USERSoftware. Key PC Optimizer Pro at HKEY_LOCAL_MACHINESOFTWARE. Key PC Optimizer Pro at HKEY_LOCAL_MACHINESoftwareMicrosoftWindowsCurrentVersionUninstall. Key PCOptimizerPro.exe at HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionApp Paths. Key PCProCtxMenu at HKEY_CLASSES_ROOT*shellexContextMenuHandlers. Key PCProCtxMenu at HKEY_CLASSES_ROOTlnkfileshellexContextMenuHandlers.
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  • Afterward, go to the Task Manager and enable all the Startup programs and confirm the action.
  • Restart your PC when prompted.

Option 2 – Perform System Restore

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  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 3 – Run System File Checker scan

You might also try running the System File Checker or SFC scan to fix the issue. System File Checker is a command utility built into your computer that helps restore corrupted files and missing files. Refer to the following steps to run it:
  • Hit the Win + R keys to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
 Restart your computer and see if the System32 folder still pops up at startup or not.
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Arguably the most secure of all well-regarded messaging apps, Signal is the favorite of the European Commission, as well as newsrooms around the world. While Signal doesn’t disclose how many daily or monthly users the app has, Google’s Play Store says it has been installed more than 50 million times. While using Signal, each voice or video call connected through the app includes full end-to-end encryption. Signal takes an extra step by hiding message metadata so that the location of the original message is missing. While it asks for your mobile number, that number isn’t used with your profile. Instead, it acts as a numeric username. Once registered, you will find 1-1 chat, audio, and video calls, disappearing or “secret” chats, and a privacy lock so nobody can access the app even if they have your phone. Best of all, it’s completely free to use.

TELEGRAM

One of the biggest competitors to Facebook Messenger (and WhatsApp), Telegram is a very strong alternative. With more than 400 million users, it offers an interface that should feel right at home for anyone coming from Messenger. Telegram offers some huge benefits over Messenger, including features like groups that can hold up to 200,000 members for a chat. There is no limit on your media or chat size, and you can share all types of files between users and in groups. From a privacy standpoint, Telegram has robust security, but it is worth noting that only “secret” messages are end-to-end encrypted and can self-destruct. Non-secret messages can be stored on Telegram’s servers so you can pick them up between your devices quickly. That’s a consideration worth knowing prior to making Telegram your default Messenger replacement. Telegram is free across all platforms.

THREEMA

Rising in popularity, Threema is another privacy-focused alternative that has quickly become a competitor to Facebook Messenger. This paid service ($2.99 on both App Store and Play Store) is a pay-once, use forever option. Once you pay the small fee, you gain all of Threema’s touted privacy options, like open-source end-to-end encryption for both messages and calls. Like Signal, Threema won’t require you to link any phone numbers or emails to your account. All chats are handled anonymously, and the service generates a random user ID when you first open and register for the app. No data is collected from any of your chats and no ads are shown. The Swiss-made app does have its own servers hosted in Switzerland, which do not store any chat messages. Another privacy benefit of Threema is the notion that all of your contact lists, groups, and user profiles are hosted on your device, not on the Swiss servers. Because of that, Threema can once again state that none of your personal info is stored anywhere they have access.
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Some update files aren’t signed, 0x800b0109
Windows Updates are checked for their validity every time they are downloaded from Microsoft servers just like how browsers check websites for a valid certificate. And so if you got an error message saying, “ Some update files aren’t signed correctly, error code 0x800b0109 ” while trying to update your computer, it indicates that the Windows service was unable to verify the validity of the Windows Update. To fix this error, you can try out the options prepared in this post.

Option 1 – Reboot your computer and try again

Save your work and reboot your computer and then try checking for updates again. In some cases, all you need is a restart to fix errors like error code 0x800b0109.

Option 2 – Try to update Windows after an hour or so

There are times when the issue is from Microsoft’s end. It could be that there’s some issue with Microsoft’s server so it would be better if you give it an hour or so before trying to run Windows Update again.

Option 3 – Try running the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter is one of the things you can first check out as it is known to automatically resolve any Windows Update errors like Error 0x8007001E. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 4 – Delete the contents in the Temporary folder

You can also try deleting the contents in the Temporary folder – all the downloaded, pending, or failed Windows 10 updates. You can do that using the simple and easy steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “%temp%” in the field and press Enter to open the Temporary folder.
  • After that, select all the folders and files within the Temp folder and delete all of them.

Option 5 – Clear the contents in the Software distribution and Catroot2 folders

  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
After resetting the SoftwareDistribution folder, you need to reset the Catroot2 folder to restart the services you just stopped. To do that, follow these steps:
  • Type each one of the following commands.
net start wuauserv net start cryptSvc net start bits net start msiserver
  • After that, exit Command Prompt and restart your computer, and then try to run Windows Update once more.

Option 6 – Install the updates in a Clean Boot State

You might want to try putting your computer in a Clean Boot state and then install Windows Updates again without any trouble. During this state, you can start the system with a minimum number of drivers and startup programs that will surely help you in isolating the root cause of the issue.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • After that, try to install the Windows Updates or upgrade again.
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