Problem prevented document from being scanned

If an error suddenly pops up that states, “A problem prevented the document from being scanned” when you’re scanning a document in your computer, then you’ve come to the right place as this post will guide you on how exactly you can fix the problem.

A lot of users have reported that they receive a two-layer error message when they try to scan their documents – the first screen throws an error message that says, “Error applying Settings to Driver” while the next error message states, “A problem prevented the document from being scanned”. As a result, the scanning won’t be completed which defeats the whole process of buying a printer with a scanner. As you can see the two error messages point to two different situations, while the other one is pointing at the driver, the second one points to the scanning problem. To resolve these issues, there are several suggestions you need to check such as follows:

Option 1 – Run the Printer Troubleshooter

One of the first basic troubleshooting you can perform to resolve the printer issue is running the Printer Troubleshooter. This built-in troubleshooter can detect and automatically fix the problem for you. To use it, follow these steps:

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “msdt.exe /id PrinterDiagnostic” in the field and click OK or hit Enter to open the Printer Troubleshooter.
  • Then click the Next button and follow the next on-screen instructions to fix the issue with the printer.

Option 2 – Try updating the Printer drivers

You might also want to try updating your printer drivers. All you have to do is locate the USB Composite Device. For complete details, follow the steps below.

  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the USB Composite Device option and right-click on it, and select the Update Driver from the options.
  • Restart your PC and then click the “Search automatically for updated driver software” option.

Note: You also have the option to download the latest version of your Printer from the manufacturer’s website.

Option 3 – Try to reset the settings of the Printer or reinstall it

If none of the two options given above worked, you can try to either reset the printer settings or reinstall the printer so that it can go back to its default state. However, if it doesn’t work, you can try to uninstall the printer as well as its related drivers. To do so, follow these steps:

  • First, go to Settings > Devices > Printer and Scanners.
  • After that, select the printer and select the Remove Device option.
  • Once done, restart your computer and check again and see if the error is now fixed.

Option 4 – Try to modify the Registry settings for the Still Image devices

In case you don’t know, Windows has Registry settings for the Still Image devices like Scanners and Printers. And these devices have vendor-specific settings that if ended up getting corrupted or misconfigured then you will most likely encounter errors like “A problem prevented the document from being scanned”. Thus, to fix this error, you can try modifying the Still Image devices registry settings, and to do that, you need to follow the instructions below but before that, make sure that you create a System Restore Point first.

  • Once you’ve created a System Restore point, tap the Win + R keys to open the Run dialog box and type “Regedit” in the field, and then hit Enter to open the Registry Editor.
  • Next, navigate to this registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlStillImage
  • From there, right-click on the “StillImage” registry key and delete it.
  • After that, exit the Registry Editor and restart your computer.
  • Once your computer has restarted, Windows will recreate the settings of the Still Image devices back to their default settings.

Do You Need Help with Your Device?

Our Team of Experts May Help
Troubleshoot.Tech Experts are There for You!
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
GET HELP
Troubleshoot.Tech experts work with all versions of Microsoft Windows including Windows 11, with Android, Mac, and more.

Share this article:

You might also like

Intel & MS fixed DRM issue with alder lake
Due to its hybrid core technology, the Alder Lake line of processors had some DRM issues with some game titles where DRM protection software detected hybrid core design switching via manager as a hack attempt and prevented the game from working properly. Over 50 titles were affected by this issue, now only 3 remain still affected but it is being worked on them so that can be also resolved. alder lake drmIntel says that the remedy to the issue for these games is the scroll lock fix which can be done so by enabling Legacy Game Compatibility mode from the BIOS of your motherboard. When running the said games, you can press scroll lock to park the E-cores on Intel's Alder Lake Desktop CPUs to get rid of DRM issues. Certain motherboard manufacturers such as MSI and Gigabyte have made this even easier through software tools with which you don't have to access the BIOS. All you need to do is select a button in the tool which works on both Windows 11 and Windows 10 operating systems and you will enable compatibility mode.
Read More
DISM Error 14098, component store corrupted
As you know, one of the useful and efficient utilities in Windows 10 is the DISM tool. It can be used with the Command Prompt command line which allows users to carry out various tasks. However, there are instances when the DISM tool could encounter some errors when you try to execute a command. One of these errors is the one that states, “The component store has been corrupted”. This kind of DISM error is due to an error in the image file. When you encounter the DISM Error 14098 when running the DISM tool, you will see the following content in the command line:
“C:>Dism /Online /Cleanup-Image /RestoreHealth /Source:c:testmountwindows /LimitAccess Deployment Image Servicing and Management tool Version: 10.0.10586.0 Image Version: 10.0.10586.0 [==========================100.0% Error: 14098 The component store has been corrupted. The DISM log file can be found at C:WINDOWSLogsDISMdism.log C:>”
There are several fixes you can check out to fix the DISM Error 14098, “The component store has been corrupted”. You can try to run the Restore Health command or reset the Windows Update components, or whitelist the dism.exe in your antivirus program, as well as try to uninstall any recently installed updates. Follow the options provided below for more details.

Option 1 – Run the Restore Health command in a Clean Boot State

  • First, you need to put your computer in a Clean Boot State.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • Now open Command Prompt with admin privileges.
  • Then type and enter this command to execute it: Dism /Online /Cleanup-Image /RestoreHealth
  • Wait until the process is completed and restart your computer.
Note: If the Restore Health command fails, you can use the “/StartComponentCleanup parameter” by executing this command: Dism /Online /Cleanup-Image /StartComponentCleanup

Option 2 – Try to reset the Windows Update components

If by any chance that the second option didn’t work, resetting the Windows Update components could also help you resolve the problem. How? Refer to the following steps:
  • Open Command Prompt with admin privileges.
  • After that, type each one of the following commands and hit Enter after you key in one after the other.
    • net stop wuauserv
    • net stop cryptsvc
    • net stop bits
    • net stop msiserver
Note: The commands you entered will stop the Windows Update components such as Windows Update service, Cryptographic services, BITS, and MSI Installer.
  • After disabling WU components, you need to rename both the SoftwareDistribution and Catroot2 folders. To do that, type each one of the following commands below, and don’t forget to hit Enter after you type one command after the other.
    • ren C:/Windows/SoftwareDistribution/SoftwareDistribution.old
    • ren C:/Windows/System32/catroot2/Catroot2.old
  • Next, restart the services you’ve stopped by entering another series of commands. Don’t forget to hit Enter after you key in one command after the other.
    • net start wuauserv
    • net start cryptsvc
    • net start bits
    • net start msiserver
  • Close Command Prompt and reboot your PC.

Option 3 – Whitelist the “dism.exe” in your antivirus program

The DISM error 14098 might also be caused by your antivirus program which could be interfering it from running. To fix this, you have to whitelist dism.exe. How? Refer to these steps:
  • Open the Windows Defender Security Center from the system tray area.
  • Next, click the “Virus & threat protection” option and then open the “Virus and threat protection settings”.
  • After that, scroll down until you find the “Exclusions” and click on the “Add or remove exclusions” option.
  • Then click the plus button and select the type of exclusion you want to add and from the drop-down list, select Folder.
  • Next, navigate to this path and select the WinSxS folder: C:/Windows/WinSxS
  • When a User Account Control or UAC prompt, just click on Yes to proceed.

Option 4 – Try to uninstall recently installed updates

There are times when some Windows Updates affect some mechanism internally when you update your Windows 10 computer. As a result, it causes issues with other components of the operating system which could be the reason why you’re getting the DISM error 14098.
  • Go to Settings and select Update and Security > Windows Update.
  • From there, click on the “View update history” option and then click on the “Uninstall Updates” option.
  • This will open a new window that contains the list of installed Windows Updates.
  • Now right click on the Windows Update you wish to uninstall and click Uninstall.
Read More
What to do if Cortana Search Box turned white
A lot of Windows 10 users prefer the black theme on their computers and when you see anything but black it can get quite annoying. Such as is the case of the Taskbar which, as you know, is usually dark, however, when you take a look at the Cortana search bar, instead of seeing black, you’ll see that it has turned white. To fix this issue, read on as we will provide you some options you can try to set the Cortana search bar back to black. Before you proceed, take note that the options provided below will change all white search boxes to black and that one of these options needs administrative privileges.

Option 1 – Try changing the default App mode

As you know, Windows 10 has two modes, namely the Light and the Dark. Thus, you can switch to the Dark mode so that your Cortana search bar will be black as well. However, remember that it will completely change everything into dark mode so there will be no more Light mode elsewhere.
  • First, you need to click on the Start button and then click on the cog icon to open the Windows 10 Settings.
  • Next, from the Settings Menu, select Personalization and then select Colours from the left pane.
  • Then scroll down until you see the “Choose your default app mode” option and select “Dark”.
After you apply the changes, it will change the Cortana search bar into black instantly. Aside from that, you will also see the User Interface changing into dark mode.

Option 2 – Try changing the Registry value

If you are well-versed in editing registry keys, then you need to try this option. But before you go over the steps below, make sure that you create a System Restore point first so that if anything goes wrong, you can always go back to how it was before the changes were applied.
  • Tap the Win + R keys to open the Run prompt.
  • Then in the field, type in “regedit” and hit Enter to open the Registry Editor. If a User Account Control prompt appears, just click Yes.
  • Now that you’ve opened the Registry Editor, navigate to the following key:
HKEY_CURRENT_USERSoftwareMicrosoftWindowsCurrentVersionSearchFlightingWhiteSearchBox
  • After that, double-click on the “Value” key located on the right pane and set the value to “0” instead of “1” and then click Ok to save the changes made. You should now see a black or grey text box color instead of white.

Option 3 – Try changing the Region

In some forums, a lot of users stated that changing the Region also worked out for them in changing the white Cortana search bar to white. Thus, you need to change the region settings of your computer temporarily. To do so, follow the steps below.
  • Type in “Regional Settings” in the box and then click it as soon as it appears from the search results.
  • Next, make sure to select a region where Cortana is not available.
  • Then select apply to that region. After that, it will change the Cortana search bar color to black.
  • Now sign out and sign back in and revert to the original settings. But the changes you made earlier in Cortana will still remain.
Read More
Combine Hard drives with storage spaces
Why combining hard drives with storage spaces? Ok, I will admit it, I am a modern digital hamster when it comes to digital goods. I like to collect stuff and more than anything else I like to have all of that at the tip of my fingers. And how digital goods grow in size themselves (movies on Blu-ray are like 50GB each) and the collection grows in size single hard drive is starting to be completely obsolete when it comes to storage. Sometimes we will need large storage for these kinds of personal collections, sometimes we will need it for work reasons. Whatever your reason might be Windows 10 is offering us a solution via Storage spaces. Storage spaces is an integral part of Windows and it is meant as a tool to provide you with a RAID environment without a RAID controller. Of course, combining multiple hard drives via storage paces instead of RAID will not be so fast or stable but for home use of storing a large quantity of data is perfectly enough. With Storage Spaces you will also have an option to reduce some space for increased security of data loss if by any chance one of your HDD fails.

How to Create a Storage Space

To create storage space in Windows, press ⊞ WINDOWS + R to open the run dialog. keyboard with windows and r markedIn the run box type in Control Panel and press ENTER run dialog with control panel typed inIn Control Panel find Storage Spaces and left-click on it. Control panel with storage spaces markedOnce storage spaces open, left-click on Create a new pool and storage space storage spaces manage storage spacesOnce you click on create new, you will be greeted with a list of hard drives you can use for this operation. storage spaces select drivesPlease note that all hard drives you choose will be completely erased and formatted and then assign a single drive letter. Click on Create pool. storage spaces resiliency type optionsYou will find yourself in new storage options where you can assign a drive letter, give storage space a name, etc.

Storage spaces types

One thing I would like to focus on here is resiliency type, when you expand the resiliency type drop-down menu you will see 4 options inside. Simple, Two-way mirror, Three-way mirrors, and Parity. Simple: If you choose Simple as an option, you will have maximum hard drive space but no resiliency at all, meaning that if by any chance any of your hard drives malfunction, you are losing your data from that drive completely. Two-way mirror: This option will save your data if one of your drives fails but you need at least 2 drives and storage space will be limited since some of it will be a safe backup option for the case of a drive failure. However if one of your drives fails, you can replace it in a second and keep on working as nothing happened. Three-way mirror: This option similar to the previous one will offer you safe data-keeping from a hard drive failure. this option will save your data even if 2 hard drives malfunction but it will require having 5 of them connected in order to be able to choose this option. Parity: Maybe the most popular option among people who want to have 2 or 3 drives merged but do not want to lose too much space of the two-way mirror option. It offers some protection and it does not take so much space as two-way does, let us say it is a kind of win-win situation.

Conclusion

I personally go for simple and have an important backup on optical drives but only for reason I could use more space, know that this way is requiring from me to always have a backup in optical media and that I will need to restore all of it back if even one HDD fails which could take time. But if this way is ok with you, go for it, you will have more space to use.
Read More
List of games that support Nvidia RTX tech

RTX nvidiaWhat is RTX

Nvidia GeForce RTX is a high-end professional visual computing platform created by Nvidia, primarily used for designing complex large-scale models in architecture and product design, scientific visualization, energy exploration, and film and video production. Nvidia RTX enables real-time ray tracing. Historically, ray tracing had been reserved for non-real-time applications (like CGI in visual effects for movies and in photorealistic renderings), with video games having to rely on direct lighting and precalculated indirect contribution for their rendering. RTX facilitates a new development in computer graphics of generating interactive images that react to lighting, shadows, and reflections. RTX runs on Nvidia Volta-, Turing- and Ampere-based GPUs, specifically utilizing the Tensor cores (and new RT cores on Turing and successors) on the architectures for ray-tracing acceleration.

Advantage in games

With incredible lighting and shadows, reflection, better smoke, and water effects, and more, RTX has managed to place awesome real-time effects on your desktop all that’s to Nvidia technology behind it. Of course, in order to harvest this kind of technology and features game itself needs to support and have RTX in it, you can not turn RTX in just any game, the game itself must have technology build in it. Therefore we are bringing you the list of all RTX games you can find currently on the market so you can enjoy at the moment best graphics a PC can offer

List of games supporting the technology

  • Amid Evil
  • The Ascent
  • Battlefield V
  • Call of Duty: Black Ops Cold War
  • Call of Duty: Modern Warfare
  • Control
  • Cyberpunk 2077
  • Deliver Us the Moon
  • Doom Eternal
  • Dirt 5
  • Fortnite
  • Ghostrunner
  • Justice Online
  • Weibo
  • JX3
  • Lego Builder’s Journey
  • Mechwarrior 5: Mercenaries
  • The Medium
  • Metro Exodus (and The Two Colonels DLC)
  • Minecraft
  • Moonlight Blade
  • Mortal Shell
  • Observer: System Redux
  • Pumpkin Jack
  • Quake II RTX
  • Ring of Elysium
  • Shadow of the Tomb Raider
  • Stay in the Light
  • Watch Dogs: Legion
  • Wolfenstein: Youngblood
  • World of Warcraft: Shadowlands
  • Xuan-Yuan Sword VII

Upcoming games that will support RTX

  • Atomic Heart
  • Boundary
  • Bright Memory: Infinite
  • Convallaria
  • Dying Light 2
  • F.I.S.T.: Forged in Shadow Torch
  • Five Nights at Freddy’s: Security Breach
  • Grimmstar
  • Maneater
  • Project X
  • Sword and Fairy 7
  • Synced: Off Planet
  • Vampire: The Masquerade — Bloodlines 2
  • The Witcher 3: Complete Edition
Read More
Fix Windows Update Error Code 0x80246017
Updating your Windows 10 computer isn’t always as easy as it should be since there are times when you might encounter some errors along the way. One of these errors is the error code 0x80246017 that comes with the error message “WU_E_DM_UNAUTHORIZED_LOCAL_USER”. According to Microsoft, the cause of this particular Windows Update error is that “The download failed because the local user was denied authorization to download the content”. So if you got this error when you tried updating your computer, read on as this post will provide you some suggestions on how you can fix it. Before you troubleshoot the problem using the options given below, make sure that you are logged in as administrator. If you are already logged in as an administrator, follow each one of the options carefully.

Option 1 – Try to check the status of some Windows Update Services

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter or click OK to open Services.
  • From the list of Services, look for the following services and make sure that their Startup type is as follows:
    • Windows Update – Manual (Triggered)
    • Background Intelligent Transfer Service – Manual
  • After that, check if the Service status of the listed services above is set to Running. If they’re not, click on the Start button to start these services and then check if you can now enable the Windows Update service or not.

Option 2 – Try to grant Full Control of the System Volume Information directory

  • First, tap the Win + X key combination and then select Command Prompt (Admin) from the given menu.
  • After opening Command Prompt with admin privileges, type the following command and tap Enter to execute it:
c md.exe /c takeown /f "C:System Volume Information*" /R /D Y && icacls "C:System Volume Information*" /grant:R SYSTEM:F /T /C /L
  • Once the command is executed, it will run a batch of tasks and will show each one of their statuses on the command line window and once they’re done, exit Command Prompt.
  • Now restart your computer and see if it fixed the problem or not.

Option 3 – Try to disable your antivirus program or Firewall

Disabling the antivirus program or Firewall or any other security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 4 – Try running the DISM tool

You can try running the Deployment Imaging and Servicing Management or DISM tool to fix the Windows Update error. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth”.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • After that, wait until the process is finished and do not close the window as the process will probably take a couple of minutes.
  • Once it’s done, restart your computer.

Option 5– Run the Windows Update Troubleshooter

If the DISM tool didn’t work in fixing the error, you could also try running the Windows Update Troubleshooter as it could also help in fixing any issues related to Windows Update including the Windows Update error code 0x80246017. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 6 – Run Microsoft’s online troubleshooter

Running Microsoft’s online troubleshooter might also help you fix the Windows Update error code 0x80246017. This online troubleshooter is known to help in fixing Windows Update errors, it scans your computer for issues that might be causing the problem and then fixes them automatically.
Read More
How to Fix Error Code 0x80060100 on Your PC

Error Code 0x80060100

Error Code 0x80060100 is an error that relates to the Windows Update process. It most commonly occurs when the Update process runs and cannot be completed, as the system appears to have necessary files corrupted or absent.

Common symptoms include:

  • Inability to begin the Windows Update process
  • Inability to complete the Windows Update process

While it can be frustrating when users are not able to complete their necessary updates for Windows 10, there are several solutions that are available to fix the problem at hand. Some of the methods that can be used are simple and accessible, even for beginners, while advanced methods of resolution are also available for users who are more confident in their abilities.

Error Code 0x80060100 appears on Windows 10 and earlier versions of the Windows operating systems. In most cases, the steps to resolve the problem remain the same, regardless of the system on which the error appears. This error code is also related to Error Code 0x800b0100, which appears in similar circumstances.

If the solutions below are not successful in resolving Error Code 0x80060100 on your machine, you may need to get in touch with a qualified repair technician who can assist you in the resolution of the issue at hand. Any repair technician used should be familiar with the needs of the Windows 10 update process.

Solution

Restoro box imageError Causes

The primary cause for the appearance of Error Code 0x80060100 on a Windows machine is that the Update files have had damage to them or are found to have elements missing that are necessary for the completion of the Update process.

Further Information and Manual Repair

If Error Code 0x80060100 has appeared on your Windows operating system as you are attempting to download, install, or run Windows Update, there are several steps that you can take to attempt to resolve the error. Some of these methods require advanced knowledge or skills, so if you are not confident in your ability to undertake the steps below, contact a qualified Windows repair technician to assist you in the process.

Here are the best ways to resolve Error Code 0x80060100:

Method One: Run the Troubleshooter for Windows Update

As you attempt to run the Windows Update process and experience difficulty, there is a tool that will usually appear on the screen called the Windows Update Troubleshooter. This process can scan the files being used for the update process and attempt to fix the errors on its own, retrieving or repairing any damaged files as it comes across them.

In most cases, this step on its own will resolve Error Code 0x80060100 on a computer. However, if you are still unable to run Windows Update after using the Troubleshooter, you may need to run a disk repair tool before proceeding.

Method Two: Restart Your Computer

In some cases, Error Code 0x80060100 can be resolved simply by restarting the computer that is affected by the error. Even if this step is not successful on its own, restarting after each of the other methods can allow necessary changes to take place and refresh the progress of the Windows Update process.

Method Three: Use the DISM Tool

This method requires some skill and knowledge of your operating system. To use this tool, follow the steps below:

  • Step One: From the right side of the screen, use your mouse to swipe inward and select the “Search” option.
  • Step Two: When the search box appears, enter in the words “command prompt".
  • Step Three: From the results that appear, right-click on the “Command Prompt” option, then choose the option to “Run as Administrator.” An administrator password may be required at this point.
  • Step Four: In the window that comes up, enter in the following words, hitting the “Enter” key after each:
    • Dism.exe /online /cleanup-image /scanhealth
    • Dism.exe /online /cleanup-image /restorehealth
  • Step Five: Type in “exit” to close the prompt window and hit the Enter key.
  • Step Six: Attempt to run the Windows 10 Update process again, restarting your computer as needed beforehand.

If the methods above are not successful in the resolution of Error Code 0x80060100, a qualified Windows repair technician may be able to assist you.

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

Read More
Microsoft Store Error 0x80072F7D in Windows
Check your connection. Microsoft Store needs to be online. It looks like you’re not. Check connection Code: 0x80072F7D
This is the error that you get if trying to open the Microsoft store on Windows 10 and it fails. If you experienced this error and are unable to access the store do not despair we are here to help you. This particular error is usually due to some internet issues, follow the presented guide step by step in order to solve it and be able to access the Windows store again.
  1. Check your Internet connection

    Since this error is closely tied to internet connection it is advisable to first eliminate the obvious and check if your computer is connected to the internet.
  2. Run Network troubleshooter

    Built-in Windows troubleshooter is a great tool and we will be using it in the next few segments in order to locate the issue and fix it. Open Windows 10 Settings app using the WINDOWS + I Click on Network & Internet Click on Network troubleshooter Select network adapter to diagnose Press the Next button.
  3. Run Internet Connections troubleshooter

    Press WINDOWS + I to open the Settings app Click on the Update & Security Click on the Troubleshoot Select Additional troubleshooters option Click on Internet Connections option Hit Run the troubleshooter button.
  4. Run Windows Store Apps troubleshooter

    Press WINDOWS + I to open the Settings app Select Update & Security Click on the Troubleshoot Use the Additional troubleshooters option Click on the Windows Store Apps option Press Run the troubleshooter button
  5. Temporarily disable security software

    Your antivirus or firewall might be interfering with the application, sometimes, in some cases store is detected as a false positive in some security applications, and its access to the internet is cut. Disable your security suite to see if this is the case.
Read More
What to do if Google Drive Unable to Connect
As you know, the Google Drive service is a Backup and Synchronization service provided by Google. It was launched way back in April 2012 which provides users with the options to synchronize, store and share files by uploading them to Google’s servers where they stay until they are deleted personally by the users and can be accessed anywhere using the Google Account that’s used to upload them. Recently, a lot of users reported that they were unable to connect to Google Drive from their Windows 10 computers. This kind of problem has been noticed in the middle of the upload process and can be seen at times after the app launches. If you also experience the same issue, then you’ve come to the right place as this post will guide you in fixing it. There are a lot of possible reasons why this kind of problem occurs. It could be that the app was not able to launch properly or the internet got disconnected when the app was about to launch. It is also possible that the Firewall has blocked the app from connecting to the internet or that the antivirus program is preventing the app from making contact with its database. Aside from that, it is possible that the account you are using on your computer is preventing Google Drive from connecting to the internet due to some configuration errors. Follow the suggestions provided below to fix the connection issue with Google Drive.

Option 1 – Configure the Firewall

As mentioned, the Windows Firewall might be blocking the app from contacting its database so, in this option, you have to allow Google Drive through the Firewall. To do so, follow these steps:
  • In the Windows Start Search, type “firewall” and click on the “Allow an app or feature through Windows Firewall” option from the search results.
  • After that, you will see a list of apps, and here, click on the “Change Settings” button.
  • Next, scroll down and make sure to check both the “Public” and “Private” options for Google Drive.
  • Now click on Ok to save the changes made and then try to launch Google Drive again.

Option 2 – Try to launch Google Drive again

Google Drive might have not launched properly that’s why it can’t connect to its servers so you can try to launch it again and see if it helps.
  • Tap the Ctrl + Shift + Esc keys to open the Task Manager.
  • Next, go to the Processes tab and click on the “View” option located at the top.
  • After that, uncheck the “Group by Type” option and click on the “Google Drive Sync” from the list of processes.
  • Then click on the “End Task” option and close the Task Manager.
  • Launch Google Drive again and see if the issue is now resolved.

Option 3 – Temporarily disable third-party antivirus

Aside from Firewall, antivirus programs, especially the third party ones, are also known to block files applications the instant it detects a threat to the system. Thus, your antivirus program might be the reason why you can’t download anything on your Windows 10 computer. To fix this, you can try to disable the antivirus program on your computer in the meantime and then try to launch Google Drive again. Do not forget to enable them again as disabling them can leave your computer vulnerable to cyber threats.

Option 4 – Try to create a new account

There are times when a certain configuration for a user account might be blocking some elements of the Google Drive app. In such cases, you can try to create a new account to fix the problem.
  • Click on the Windows key and then click on the icon for Settings.
  • From there, click on the Accounts button and select the “Family & Other People” option from the left pane.
  • Next, click the “Add someone else to this PC” option.
  • After that, click on the “I don’t have this person’s sign-in information” option and select the “Add a user without a Microsoft Account” setting.
  • Type in the credentials for the new account you are creating and click on Next.
  • After the account is created, click on the account and then select the “Change account type” option.
  • Click on the drop-down menu and select the “Administrator” option and then click on OK.
  • Now sign out of the current account and sign in to the new one and then open Google Drive again.
Read More
How to Fix Low Wi-Fi signal strength on Windows 10
If you are experiencing a Low Wi-Fi signal strength on your Windows 10 PC after you’ve updated or reinstalled it, read on as this post will guide you on what you can do to fix the problem. The way devices connect these days has evolved with our cognitive revolution. Various devices use some or other wireless technology to connect with other devices. However, all wireless technology has some kind of limitation when it comes to range and signal strength. From time to time, you might have faced several Wi-Fi issues. Low Wi-Fi signal strength usually happens after you update or reinstall your Windows 10 system. This issue can be identified easily by looking at the signal bars in the Wi-Fi icon or by measuring its strength. Since this problem is wide scope, there are tons of possibilities which is why this post covers the most generic situations that could help most users. Refer to the options given below to fix the low Wi-Fi signal strength of your Windows 10 PC.

Option 1 – Try running the Network Adapter Troubleshooter

If a few days ago the range and signal of the Wi-Fi was perfectly fine before you did an update or reinstall, it is possible that there were some changes made in the configuration as well. In most cases, the latest configuration that came with the update has not aligned the config in your computer or laptop. The easiest and simplest way to fix this is by using the Network Adapter Troubleshooter. How? Follow the steps below.
  • Right-click on the Wi-Fi icon from the system tray to start troubleshooting.
  • After that, select Troubleshoot problems. Note that it might take a while to run it but once it’s finished, it will show you all the problems with the network adapter.
Note: The Network Adapter Troubleshooter will also fix the issues in the background but there might be some issues that will require manual action. And if the troubleshooter wasn’t able to identify and fix the problem for you, proceed to the next given option below.

Option 2 – Try using the Device Manager

If the problem is related to hardware, you need to seek out the help of the Device Manager. To do so, follow the steps below.
  • Pull up the Device Manager.
  • Next, look for your Wi-Fi adapter under the Network Adapters.
  • Once you found it, right-click on it and open Properties.
  • After that, you will see all the actions related to drivers under the driver tab.
  • You can either update or roll back the selected driver or you could also disable and re-enable it to see if the problem’s fixed.
Note: If updating the driver didn’t help, you might have to dig into the advanced settings. From this post on, it can get a bit complicated as there are terms that you might not understand as well as some configuration. To make it easier for you, you can search for your Wi-Fi adapter online and try following the instructions from there. And before you make any further changes to your computer’s settings, make sure that you create a system restore point first.

Option 3 – Try changing the Wi-Fi Roaming Sensitivity

If you want to enhance the Wi-Fi reception as well as the performance on your Windows 10 PC, you might want to change the Wi-Fi Roaming Sensitivity or Aggressiveness. Roaming Sensitivity is the rate at which your computer chooses and switches to the nearest available point of access which offers a better signal. It is based on the strength and quality of the Wi-Fi and not on the distance to the Wi-Fi point.

Option 4 – Try adjusting the Wi-Fi range

The issue could also be caused by the position of your computer with respect to the Wi-Fi router instead of your hardware or drivers. It could be that your physical location might be a factor for the low signal strength of your Wi-Fi so you might want to adjust the Wi-Fi range to fix the problem.
Read More
1 2 3 171
Logo
Copyright © 2023, ErrorTools. All Rights Reserved
Trademark: Microsoft Windows logos are registered trademarks of Microsoft. Disclaimer: ErrorTools.com is not affiliated with Microsoft, nor claims direct affiliation.
The information on this page is provided for information purposes only.
DMCA.com Protection Status