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Problem prevented document from being scanned

If an error suddenly pops up that states, “A problem prevented the document from being scanned” when you’re scanning a document in your computer, then you’ve come to the right place as this post will guide you on how exactly you can fix the problem.

A lot of users have reported that they receive a two-layer error message when they try to scan their documents – the first screen throws an error message that says, “Error applying Settings to Driver” while the next error message states, “A problem prevented the document from being scanned”. As a result, the scanning won’t be completed which defeats the whole process of buying a printer with a scanner. As you can see the two error messages point to two different situations, while the other one is pointing at the driver, the second one points to the scanning problem. To resolve these issues, there are several suggestions you need to check such as follows:

Option 1 – Run the Printer Troubleshooter

One of the first basic troubleshooting you can perform to resolve the printer issue is running the Printer Troubleshooter. This built-in troubleshooter can detect and automatically fix the problem for you. To use it, follow these steps:

  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “msdt.exe /id PrinterDiagnostic” in the field and click OK or hit Enter to open the Printer Troubleshooter.
  • Then click the Next button and follow the next on-screen instructions to fix the issue with the printer.

Option 2 – Try updating the Printer drivers

You might also want to try updating your printer drivers. All you have to do is locate the USB Composite Device. For complete details, follow the steps below.

  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the USB Composite Device option and right-click on it, and select the Update Driver from the options.
  • Restart your PC and then click the “Search automatically for updated driver software” option.

Note: You also have the option to download the latest version of your Printer from the manufacturer’s website.

Option 3 – Try to reset the settings of the Printer or reinstall it

If none of the two options given above worked, you can try to either reset the printer settings or reinstall the printer so that it can go back to its default state. However, if it doesn’t work, you can try to uninstall the printer as well as its related drivers. To do so, follow these steps:

  • First, go to Settings > Devices > Printer and Scanners.
  • After that, select the printer and select the Remove Device option.
  • Once done, restart your computer and check again and see if the error is now fixed.

Option 4 – Try to modify the Registry settings for the Still Image devices

In case you don’t know, Windows has Registry settings for the Still Image devices like Scanners and Printers. And these devices have vendor-specific settings that if ended up getting corrupted or misconfigured then you will most likely encounter errors like “A problem prevented the document from being scanned”. Thus, to fix this error, you can try modifying the Still Image devices registry settings, and to do that, you need to follow the instructions below but before that, make sure that you create a System Restore Point first.

  • Once you’ve created a System Restore point, tap the Win + R keys to open the Run dialog box and type “Regedit” in the field, and then hit Enter to open the Registry Editor.
  • Next, navigate to this registry key: HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlStillImage
  • From there, right-click on the “StillImage” registry key and delete it.
  • After that, exit the Registry Editor and restart your computer.
  • Once your computer has restarted, Windows will recreate the settings of the Still Image devices back to their default settings.

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Software review series: RocketDock
RocketDock is one of the most popular app launchers as it has been used excessively back in several windows versions. This was modeled based on the Mac OS X launch bar and offers an animated response when you hover the mouse over the apps gathered on the Dock. This is perched at the top of your screen, and you can easily drag your favorite app icons to have them in one place. The dock keeps all your most favorite shortcuts intact for faster and easy access. Like other apps, you can easily customize the dock with skins and other add-ons. If you would like to read more helpful articles and tips about various software and hardware visit errortools.com daily.
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How to Resolve Error Code 0x80070643 in Windows 10

Error Code 0x80070643 – What is it?

Error Code 0x80070643 or Windows Update error code affects various versions of the Windows operating system, including Windows 10. Error code 0x80070643 usually occurs due to corruption within the .Net Framework. When this occurs, users will be unable to install updates they have downloaded on their PC.

Solution

Restoro box imageError Causes

Error codes within Windows occur for many reasons including corrupt system files, viruses, and lack of space on your PC. In terms of error code 0x80070643 in Windows 10, the cause usually relates to a problem with the .NET framework or errors within one’s registry.

Further Information and Manual Repair

To solve error code 0x80070643 in Windows 10, users will need to employ various manual repair methods. These methods seek to fix core problems that result in the error being present on your device in the first place. Thus, the methods include the use of the .Net Framework Repair tool, resetting Windows Update components, or running a clean boot.

Note that the instructions provided in this article must be followed correctly, as making changes to your computer via these manual repair methods can result in serious problems if mistakes are made. Consider a Windows repair technician if you are unable to complete the steps mentioned in the manual repair methods below. Note, failure to rectify this error might result in other error messages, such as error code 0xc004fc03

Method One: Run the .Net Framework Repair Tool

As error code 0x80070643 may be triggered by issues related to the .Net Framework on your machine, it’s important that you download the .Net Framework Repair tool. This tool, as the name suggests, helps to repair errors it detects within the setup or updates associated with the framework.

The tool is available on the official Windows site. Download the tool and follow the instructions provided. Once you’ve downloaded the .Net Framework Repair tool, run it and wait until it fixes all problems detected within the framework.

Afterward, reboot your computer and check to see if Windows Update is functioning properly. If the error code reoccurs, proceed to another solution by implementing the second manual repair method listed in this article.

Method Two: Reset Windows Update Components

This method is the most technical of all the methods mentioned in this article. It will require that Windows 10 user access Command Prompt and make modifications to the Windows registry – an area of the operating system which stores important information, settings and other details regarding hardware and programs installed on your machine. Follow the steps carefully and be sure to back up the registry before proceeding with this manual repair method.

Step one: Type Command Prompt in the search box near Start, then select Command Prompt (Admin).

Step two: Select Yes as soon as the User Account Control box appears.

Step three: Stop Windows Update service, the BITS service, and Cryptographic service by typing the following commands:

net stop bits

net stop wuauserv

net stop appidsvc

net stop cryptsvc

Step four: Be sure to press Enter after typing each command.

Step five: Type the following command, then Enter to delete qmgr*.dat files:

        Del "%ALLUSERSPROFILE%Application DataMicrosoftNetworkDownloaderqmgr*.dat"

Step six: Press enter after typing the following command:

        cd /d %windir%system32

Step seven: Reregister the files for BITS and Windows Update that you stopped in step three. To do this, type the following commands, selecting Enter after each command:

        regsvr32.exe atl.dll

        regsvr32.exe urlmon.dll

        regsvr32.exe mshtml.dll

        regsvr32.exe shdocvw.dll

        regsvr32.exe browseui.dll

        regsvr32.exe jscript.dll

        regsvr32.exe vbscript.dll

        regsvr32.exe scrrun.dll

        regsvr32.exe msxml.dll

        regsvr32.exe msxml3.dll

        regsvr32.exe msxml6.dll

        regsvr32.exe actxprxy.dll

        regsvr32.exe softpub.dll

        regsvr32.exe wintrust.dll

        regsvr32.exe dssenh.dll

        regsvr32.exe rsaenh.dll

        regsvr32.exe gpkcsp.dll

        regsvr32.exe sccbase.dll

        regsvr32.exe slbcsp.dll

        regsvr32.exe cryptdlg.dll

        regsvr32.exe oleaut32.dll

        regsvr32.exe ole32.dll

        regsvr32.exe shell32.dll

        regsvr32.exe initpki.dll

        regsvr32.exe wuapi.dll

        regsvr32.exe wuaueng.dll

        regsvr32.exe wuaueng1.dll

        regsvr32.exe wucltui.dll

        regsvr32.exe wups.dll

        regsvr32.exe wups2.dll

        regsvr32.exe wuweb.dll

        regsvr32.exe qmgr.dll

        regsvr32.exe qmgrprxy.dll

        regsvr32.exe wucltux.dll

        regsvr32.exe muweb.dll

        regsvr32.exe wuwebv.dll

Step eight: Reset Winsock in Command Prompt by typing the following command, then selecting Enter:

      netsh winsock reset

Step nine: Configure proxy settings in Windows 10 with the following command, then press Enter:

     netsh winhttp reset proxy

Step ten: To restart the BITS, Windows Update, and Cryptographic service, type the following commands, then press Enter:

        net start bits

        net start wuauserv

        net start appidsvc

        net start cryptsvc

Step eleven: Install the latest Windows Update Agent.

Step twelve: Restart your machine.

Once you’ve restarted your PC, check Windows Update to verify if the error code is resolved. You should now be able to access the latest updates on your device. However, if a problem has arisen and the error code reoccurs, you will need to proceed with a Clean Boot.

Method Three: Download an Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 8 and other related issues when they do arise, download and install a powerful automated tool.

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Windows Update service could not be stopped
If you are running the Windows Update service but decided to stop it but you encountered an error message instead that says, “The Windows Update service could not be stopped”, read on as this post will help you fix the problem. This kind of error appears when you use the Command Prompt to stop the Windows Update service, especially if you are using cmd without admin privileges. A lot of users reported that they were not able to disable the automatic Windows Update in Windows 10 using Command Prompt. The command used to stop the Windows Update service is the “net stop wuauserv” command. However, when some users executed this command, they got the error message. So if you are one of these users that can’t stop the Windows Update Service via Command Prompt, you can try to fix that using PID as well as checking the Service dependencies. For more details, follow the given options below.

Option 1 – Try to stop the Windows Update service via PID

In case you don’t know, each running service or process has its own unique ID or PID and you can find it in the Task Manager. You can use it to stop the Windows Update service. How? Refer to these steps:
  • Tap the Ctrl + Shift + Esc keys to open the Task Manager.
  • Next, go to the Services tab and look for the service named “wuauserv” and get its PID.
  • After that, type “cmd” in the Windows Start search and right-click on Command Prompt from the search results and then select the “Run as administrator” option.
  • After opening Command Prompt with admin privileges, execute this command: taskkill /f /pid <PID>
Note: You need to replace “<PID>” with the PID of the “wuauserv” service. For instance, the PID is 6676, then this is how the command should be “taskkill /f /pid 6676”.
  • After you execute the command, you will this message on your screen, “SUCCESS: The process with PID 6676 has been terminated” which indicates that you have stopped the Windows Update service successfully.

Option 2 – Try to check the Service dependencies

Dependencies of a Windows Service in Windows 10 are when windows services depend on other services. Such is the case with the Windows Update service – it also depends on three different services such as the Remote Procedure Call or RPC service, DCOM Server Process Launcher, and the RPC Endpoint Mapper. Meaning to say, if two of these services are not working as expected, then the dependant service will also be affected. This could be the reason why the Windows Update service could not start.
  • Tap the Win + R keys to open the Run dialog box.
  • Next, type “services.msc” in the field and hit Enter to open Windows Services.
  • From the list of Services, look for the following services:
    • Remote Procedure Call (RPC) Service
    • DCOM Server Process Launcher
    • RPC Endpoint Mapper
  • After you find these services, double click on each one of them and check whether the Startup type for all is set to Automatic and the Service status is set to Running or not.
  • If the service status is not running, then click the Start button. Afterward, check if you can now run the Windows Update service.
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Disable Facebook face recognition
Facebook has an algorithm inside it that can recognize your face in pictures and videos which is meant to help people tag friends when they upload media into Facebook. It is a neat feature meant to help all Facebook users but what if we do not want to be detected in pictures and videos? What if we do not want to be tagged? If you are one of the Facebook users that do not wish to be detected and recognized by Facebook in media keep on reading to find out how you can disable this option.
  1. Open the Facebook website and log into your account.
  2. Click on the arrow visible in the top menu bar.
  3. Select the Settings & privacy option.
  4. Click on the Settings option.
  5. Switch to the Face recognition tab on the left-hand side.
  6. Click the Edit button.
  7. Select No from the drop-down list.
And you are done, you do not need to log out or restart facebook in order for changes to have an effect. Now you are free from face recognition and detection.
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Media Creation Tool Error 0x80072f76 – 0x20016
One of the most useful tools in the Windows 10 operating system is the Windows Media Creation tool. This tool is used to download and install the latest version of Windows 10. However, there are times when you might encounter some issues while using this tool. One of these issues is the Error code 0x80072F76 – 0x20016. If you encounter this error, you will see the following error message during setup:
“We’re not sure what happened, but we’re unable to run this tool on your PC. If you continue experiencing problems, reference the error code when contacting customer support – Error code: 0x80072F76 – 0x20016.”
This kind of error in the Media Creation tool could be due to an interrupted download or unstable internet connection, and many more. To fix it, you can run the Windows Update troubleshooter or try using another browser to download the tool to another location. You can also try changing the DNS or the ISP connection or use the Windows 10 Update Assistant as well as delete the $Windows.~BT & $Windows.~WS folders. Check out the given suggestions below to fix the Media Creation Tool Error code 0x80072F76 – 0x20016 in your Windows 10 computer.

Option 1 – Try to run the Windows Update troubleshooter

Windows 10 have various troubleshooters that can help you resolve many system issues. So if you’re dealing with Windows Update errors like Error Code 0x80072f76 – 0x20016, you can run the Windows Update troubleshooter to resolve it. To run the Windows Update troubleshooter, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 2 – Try using a different browser to download the tool to another location

You could also use another browser in downloading the tool and place it in a different location on your computer but if you do not have another browser, you can just install one and then download the same tool to another location like the Desktop.

Option 3 – Try to change the DNS

  • Tap the Win + R keys to open the Run dialog box.
  • Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
  • After that, go to the Connections tab and select the LAN settings.
  • From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
  • Now click the OK and the Apply buttons.
  • Restart your PC and then check if the Media Creation tool error is fixed.
Note: If you are using a third-party proxy service, you have to disable it.

Option 4 – Try to change the ISP connection

There are times when the connection to the Microsoft servers is interrupted due to some glitch or it could also be blocked by your Internet Service Provider or ISP. To rule out this possibility, you can try to change your computer’s internet connection and then see if it fixes the problem.

Option 5 – Try to use the Windows 10 Update Assistant

There’s another tool you can use as an alternative to the Media Creation tool. It is called the Windows 10 Update Assistant. This tool can also help you download and install Windows updates seamlessly.

Option 6 – Try to delete the $Windows.~BT and $Windows.~WS folders

From time to time, the Windows Update files also get corrupted which can cause some problems and conflicts when downloading and installing a Windows Update. To fix this, you need to delete the $Windows.~BT & $Windows.~WS folders in your computer.
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How to add Windows Store games to Steam
  1. Open the Steam app and select Add a Game.
  2. Click Add a Non-Steam Game and choose Browse.
  3. Access: C:\Windows\
  4. Then, scroll down, open explorer.exe, and click Add Selected Programs.
  5. Hold Windows + R keyboard shortcut, type shell:AppsFolder, then press Enter.
  6. Select the game you want to add, right-click on it, and choose Create Shortcut.
  7. Right-click on the desktop shortcut, go to Properties, type in Target Type or Target, delete the shortcut.
  8. Go to Steam, access Library, select Games, right-click on the game explorer, choose Properties, choose the name of the game you want to add.
  9. Choose Select Launch Options, write: shell:AppsFolder\<Target Type or Target Here>
  10. Click OK, then Close.
If you would like to read more helpful articles and tips about various software and hardware visit errortools.com daily.
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Windows 11 Home edition account requirements
Windows 11 has been officially presented during Microsoft’s virtual event on June 24th. Since presentation internet has been pretty live and busy with a discussion about it, some discussions are positive, some not so much but that is expected and it happens always when a new product is presented. One of information that we have about Windows 11 is tied to the home edition of this OS, Windows 11 home edition will require an internet connection at setup, and a Microsoft account in order to be installed and used. Previous versions of Windows could be installed and used with local accounts but it seems Microsoft has abandoned that idea for its new OS. OS will be delivered mostly as updates or via internet download so internet and online requirement make sense but why it cannot use the local account and must have a Microsoft one is beyond me.
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Cooler Master XG850 PLUS PLATINUM

Enter Cooler Master XG850 PLUS PLATINUM, a new, in-house designed power supply from Cooler Master. I will admit that in last years I was a big fan of Cooler Master and their components, well not all but power supply and PC cases were always products from them that I liked and used. The latest power supply from them does not disappoint and I must say that I like it very much, it is hi-quality, it is silent, it has a large LCD display where you can see its current state and also has some RGB lights so it looks cool in your case.

cooler master power supply XG850 PLUS PLATINUM

Technical specifications

So without further detours here are the technical specifications and then we will talk a little about it.

Model: MPG-8501-AFBAP-X
ATX Version: Intel ATX 12V Ver. 2.53
PFC: Active PFC
Input Voltage: 100-240V
Input Current: 12-6A
Input Frequency: 50-60Hz
Dimensions (L x W x H): 160 x 150 x 86 mm
Fan Size: 135mm
Fan Speed: 1800 RPM
Noise Level @ 100%: ≤ 25 dBA
Efficiency: ≥ 92% @ Typical Load
80 PLUS Rating: 80 PLUS Platinum
ErP 2014 Lot 3: Yes
Operating Temperature: 0-50°C
Power Good Signal: 100 - 150 ms
Hold Up Time: ≥ 16ms
MTBF: >100,000 Hours
Protections: OPP, OVP, OCP, UVP, SCP, OTP, Surge, and Inrush Protection
Regulatory: TUV, cTUVus, CE, BSMI, FCC, CCC, EAC, UKCA
ATX 24 Pin Connectors: 1
EPS 4+4 Pin Connectors: 1
EPS 8 Pin Connector: 1
SATA Connectors: 12
Peripheral 4 Pin Connectors: 4
PCI-e 6+2 Pin Connectors: 6
USB Protocol 10P: 1
Series: XG Series
80 Plus: Platinum
Modular: Full Modular
Wattage: Above 750W

Opinion about Cooler Master XG850 PLUS PLATINUM

If we put aside the technical characteristics of the power supply itself we are left with visual and real working experience. Now real working experience will not be covered here since yea it is working great but it needs some time and a long period of testing in order to be able to say that it is indeed reliable and great but considering I have never had any issues personally with power supplies from Cooler Master I will assume that this one is also very reliable and hi-quality.

That leaves us basically with looks and feels of supply itself and I must say that I like it, and I mean I like it a lot. It feels hi-quality and it looks hi-quality. The LCD display is very good looking and it is very crisp and readable. With power supply some proprietary software so you can choose what you want on display on the screen and also you can control RGB and display colors with it.

I have not opened the power supply to see how it looks inside but from what I could see I think this would be my new power supply if I were building a new PC now. I recommend it and if you decide to get it I hope it will serve you long long time.

Thank you for reading and I hope to see you next time.

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Great gadgets for emergency blackout

Blackouts are one of the most annoying things that can happen in the modern age. We have all learned to depend on electricity, maybe too much, so having a backup plan in these unpleasant situations is necessary. Here are some good gadgets for these kinds of situations.

Power Bank

power bank

The fully charged power bank is a great item that could fill up your phone or tablet. If it is a larger power bank it could fill them up all the way to the top several times and having charged phone or tablet can help greatly with some fun during dark times. The power bank can also be used to fill up other gadgets on this list so if the power outage is expected to last longer perhaps it would be wiser not to waste it on phone/tablet games.

Portable Generator

portable generator

If the power bank is too short-lived for your needs, a portable generator is always a good option since it can provide power for longer time periods. The solar generator is what we recommend because it is much cheaper to produce electricity but it is limited if a power surge comes at night, one on gasoline is more stable and practical but it costs more to produce electricity.

Portable Solar Charger

solar charger

One more electric-producing device on the list, this one however is aimed at charging your phone, tablet, or laptop by harvesting Sun's energy and turning it into valuable electricity for your devices. Fully silent and easy to operate this is a great tool for power outrage. It will not be able to produce electricity for smaller house appliances but for basic phone/tablet/laptop needs it will suffice.

Panic light

panic light

Self-sustained with its own battery, panic lights are great assets for lightning when power is not present. They can turn automatically when the circuit detects that power is missing but can be also manually switched on or off. There are many versions of panic lights ranging from the light they produce to how long can they work so picking the right one will depend entirely on your home size and needs.

USB Headlamp

usb headlight

If you lack panic lights USB headlamp is a great choice to light your way and it works even better than a flashlight, although a flashlight is also a great tool, a headlight will provide you with free arms to do various things that you would not be able to by holding a flashlight. Modern headlights come with LED lights so they provide a good amount of light with small power consumption and they can be recharged in a power bank, solar charger, or generator.

LED lantern

led light

LED Lantern is a gadget sitting somewhere between a headlight and a panic light, it offers around the same light amount as a panic light but you can carry it around with you. Of course, it will drain its battery faster than a panic light and it will still need to carry around but it can offer some good options when you need it, like taking it with you to the toilet.

Electric Lighter

electric lighter

An electric lighter is also one of the things that you will need, it can ignite candles, paper, stoves, etc. Its battery is usually enough for extensive use and there are small chances that it will need to be recharged. Having matches is also smart, just in case.

Solar Oven

solar oven

Great gadget when outbreaks last long or when you get hungry. Not all households have gas ovens so a Solar oven is a great tool to keep you full of food. Granted it will not be on par in speed and quality with a regular oven but when it is the only option it will suffice.

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Fix Windows Script Host in Windows startup
In case you don’t know, the Windows Script Host provides capabilities such as batch files but it also includes many other features like it can be used by a user manual as well as created by the operating system to automate the flow of operations in the system. However, there are a lot of errors that could take place in such a process. One of them is the following error:
“Script: <PATH of the VBS Script> Line: x Char: x Error: The description of the error. Code: xxxxxxxx Source: (Source of the error)”
At the time of writing, it isn’t clear yet what the root cause of the error really is but there are several potential fixes you can check out to fix it. You can try to run the System File Checker or set the default value for the .vbs key, or troubleshoot the problem in a Clean Boot State. You could also try to repair Install Windows 10 or scan your computer for malware. For more detailed instructions refer to the following options.

Option 1 – Try to run a System File Checker scan

  • In the Windows Start Search, type “command prompt” and right-click on Command Prompt from the search results, and then select the “Run as administrator” option.
  • After opening Command Prompt with admin privileges, type the “sfc /scannow” and tap Enter to execute it.
  • Once the scan is finished, restart your computer and see if the Windows Script Host error.

Option 2 – Try setting the default value for the .vbs key

  • Tap the Win + R keys to open the Run dialog box and type “Regedit” in the field and tap Enter to open the Registry Editor.
  • Next, navigate to this registry path: ComputerHKEY_CLASSES_ROOT.vbs
  • From there, double click on the default string and change its Value data to “VBSFile”.
  • Exit the Registry Editor and restart your computer for the changes to take effect.

Option 3 – Try troubleshooting the problem in a Clean Boot State

Setting your computer in a Clean Boot State can help you diagnose and later troubleshoot the problems in your computer. During this state, the system will start with a minimal number of drivers and startup programs that help in isolating the problem with the interfering software. To put your computer in a Clean Boot State, follow the given steps below.
  • Log onto your computer as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.

Option 4 – Try to repair install Windows 10

  • First, you have to click this link and then click the Download Tool Now button.
  • Next, click the “Use the tool to create installation media (USB flash drive, DVD, or ISO file)…” option and follow the next given instructions on the screen.
  • Now select the ISO file option in step 5.
  • After that, you should now have an ISO file.
  • Next, go to the location where you’ve downloaded the ISO file.
  • Then right-click on the Windows 10 ISO file and select the Open with option and then select File Explorer.
  • Now click on “setup.exe” and follow the next instructions that appear on the screen. When asked, you have to select either Nothing (clean install) or Keep personal files only option. Take note that you must not select the “Keep personal files, apps, and Windows settings”.

Option 5 – Try scanning your computer using Windows Defender

It is possible that your computer is infected with malware which could be why you’re getting the Windows Host Script error. Thus, you need to scan your computer using Windows Defender.
  • Tap the Win + I keys to open Update & Security.
  • Then click on the Windows Security option and open Windows Defender Security Center.
  • Next, click on Virus & threat protection > Run a new advanced scan.
  • Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.
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