Logo

Windows 10 won't upgrade to a newer version

If when hovering over the upgrade icon on the taskbar you get:

Your version of Windows 10 would reach the end of service soon, Click to download a newer version of Windows 10 to stay supported.

or

An unsupported version of Windows will no longer receive software updates from Windows Update. These updates include security updates that can help protect your PC from harmful viruses, spyware, and other malicious software which can steal your personal information. Windows Update also installs the latest software updates to improve the reliability of Windows—such as new drivers for your hardware.

and you are unable to perform updates then this guide is for you. There are several things you can do to fix this issue presented here, it is advisable to follow them in a way how they are presented for best performance and system safety.

  1. Run setupdiag

    Download and run Setupdiag from the official MICROSOFT website. SetupDiag is a standalone diagnostic tool that can be used to obtain details about why a Windows 10 upgrade was unsuccessful. It works by examining Windows Setup log files to determine the root cause of a failure to update or upgrade the computer. Once the scan is completed, check the generated log files. The SetupDiagResults.log will be generated and saved in the same folder where you downloaded Setupdiag. Open SetupDiagResults.log using Notepad. You may need to take a look at these folders:

    • \Windows\Panther
    • \$Windows.~bt\sources\panther
    • \$Windows.~bt\Sources\Rollback
    • \Windows\Panther\NewOS

    If there are any issues or conditions that are blocking the upgrade, they will be listed here.

  2. Edit TargetReleaseVersionInfo Registry key

    Press ⊞ WINDOWS + R to open the run dialog
    In run dialog type Regedit and press ENTER
    Locate: HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate
    Locate two DWORD files, if they do not exist, create them as:
    TargetReleaseVersion
    TargetReleaseVersionInfo
    Set the value of TargetReleaseVersion to 1
    If you are stuck on Windows 10 1909 and want to upgrade to Windows 10 20H2 now, you need to set the value for TargetReleaseVersionInfo to 20H2
    Reboot the computer

  3. Use Windows 10 update assistant

    Visit Microsoft.com and hit the ‘Update now’ button visible on the page
    Download tool and run it
    Click on Update now to start the upgrade process

Do You Need Help with Your Device?

Our Team of Experts May Help
Troubleshoot.Tech Experts are There for You!
Replace damaged files
Restore performance
Free disk space
Remove Malware
Protects WEB browser
Remove Viruses
Stop PC freezing
GET HELP
Troubleshoot.Tech experts work with all versions of Microsoft Windows including Windows 11, with Android, Mac, and more.

Share this article:

You might also like

Microsoft removed password as a requirement
ms password goneAs of the time of writing this article you no longer need or are required to have a password if you plan to log in to your Microsoft account. Microsoft explored various options for account security and came to the conclusion that passwords are obsolete. Microsoft is letting you access your account through the Microsoft Authenticator app, Windows Hello, a security key, SMS verification, or email verification code. All of these methods are way better in terms of security than passwords.

How to turn these features on?

To get rid of your Microsoft password, the process is simple. You simply need to go to your Microsoft account, click “advanced security options,” then “enable passwordless accounts” under the Additional security section.
Read More
How to Resolve Internal Error 2753

Internal Error 2753 - What is it?

Internal error 2753 is associated with Windows Installer failure. The Windows Installer is basically an in-built software program in Windows 7 and 8. It installs all programs on the system smoothly, saves the program in the computer program files and in the Windows Registry. Though this can be carried manually Windows Installer makes the installation process much easier. However, internal error 2753 can cause a great deal of distress and frustration during program installation. This error prevents you from installing your desired program successfully.

Solution

Restoro box imageError Causes

The 2 known causes for Internal Error 2753 are:
  • Viral infection
  • Windows Installer not properly registered

Further Information and Manual Repair

To resolve internal error 2753 on your system, try the methods discussed below. These methods are easy and require no technical expertise. Let’s get started:

Method 1 - Remove All Malicious Programs

Malicious programs like viruses, malware, adware, Trojan and spyware can corrupt programs on your PC like Windows Installer. If this is the underlying cause of error code 2753, then simply download a powerful antivirus on your system. Run it to scan for all such malicious programs and remove them. Once your PC is clean, try installing your desired program. This will hopefully resolve the issue. If the error still pops up then try method 2.

Method 2 - Register Windows Installer Properly

To do this, go to the start menu and then open Run and type ‘cmd’ in the box, and press OK. This will open the DOS command window. In the command prompt type "regsvr32 vbscript.dll" and then press Enter to proceed. After that, you will see a message that will read as "DllRegisterServer in vbscript.dll succeeded." This means Window Installer files have been successfully registered on your PC.  Now you can try installing your desired program again. If the installation begins and completes successfully, then the error is resolved.

Method 3 - Undo Recent Changes

If nothing works, then use the Windows System Restore Utility tool to undo recent changes. This will bring back your PC in the former state before you experienced the error 2753 on your PC. To access System Restore Utility, press Start and type System Restore in the search box. Now follow the steps in the Wizard to choose a restore point. Once you select the point, reboot your system to activate changes.
Read More
Fix STOP 0XC000021A, error in Windows 10
Upgrading your Windows computer may not always go as expected as you could end up getting some error messages along the way. One of the error messages you can encounter is the “STOP 0XC000021A or STATUS_SYSTEM_PROCESS_TERMINATED” error. This error indicates that is some security issue within the Windows operating system. It could be that the system files have an issue and they have been modified incorrectly. Although this does not necessarily mean that malware is behind the modification, one of the applications you installed recently might have something to do with the problem. The application might have modified or corrupted some of the core system files. When you encounter this error, you will see a blue screen along with the following error message:
“Your PC ran into a problem and needs to restart. We’re just collecting some error info, and then we’ll restart for you. (0% complete) If you’d like to know more, you can search online later for this error: 0xc000021a”
This error pops up when a user-mode subsystem like the WinLogon or the Client Server Run-Time Subsystem or CSRSS has been compromised fatally and security can no longer be guaranteed in the system. Thus, the operating system switches to kernel mode, and Windows won’t be able to run without the WinLogon or the Client Server Run-Time Subsystem. This is why it’s one of the few cases where the failure of a user-mode service can shut down the system. To resolve the issue, here are some fixes that might help.

Option 1 – Uninstall programs you installed lately

  • In the search box, type in “control” and then click on Control Panel (desktop app) among the search results.
  • After that, select Programs and Features from the list which will give you a list of all the programs installed on your computer.
  • From there, look for the concerned program and select it and then uninstall it.
Note: If you have downloaded the app from the Windows Store, you can simply right-click on it from the application list and then uninstall it.

Option 2 – Perform System Restore

Performing System Restore can also help you fix the “STOP 0XC000021A or STATUS_SYSTEM_PROCESS_TERMINATED” error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.

Option 3 – Run the System File Checker or SFC scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be the cause why you’re getting the “STOP 0XC000021A or STATUS_SYSTEM_PROCESS_TERMINATED” error. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 4 – Rebuild the BCD and fix MBR

Rebuilding the BCD can help you in fixing the “STOP 0XC000021A or STATUS_SYSTEM_PROCESS_TERMINATED” error.
  • You can start by booting into the installation environment for Windows 10 from an installation media.
  • After that, click on Repair your computer and on the blue screen, select Troubleshoot and then select the Advanced options menu.
  • Next, select Command Prompt and type in the commands below one by one, and tap Enter right after you do so.
  • exe /FixMbr
  • exe /FixBoot
    • exe /RebuildBcd
The commands you entered should rebuild the BCD and repair MBR.

Option 5 – Run the CHKDSK utility

You can also run the Chkdsk utility to resolve the problem. If your hard drive has issues with integrity, the update will really fail as the system will think that it’s not healthy and that’s where the Chkdsk utility comes in. The Chkdsk utility repairs hard drive errors that might be causing the problem.
  • Open Command Prompt with admin privileges.
  • After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them.
  • chkntfs /t
  • chkntfs /t:10
Read More
How to Fix Runtime Error 217
Runtime Error 217 can be a big problem if you use your computer for business purposes and you have confidential data/documents stored on your system. This runtime error is quite dangerous. It can slow down your PC performance, lead to system failure and crash, make your system vulnerable to hacker’s attack, and also corrupt important files on your system.

Solution

Restoro box imageError Causes

There is no one particular cause behind the Runtime Error 217. This error can be attributed to several factors such as:
  • Corrupt, missing, or faulty register DLLs of programs. This is usually the cause for Runtime Error 217 when installation is unsuccessful and the crucial system files fail to be registered within the registry.
  • Exposure to Viruses like malware, adware, and spyware. Once a virus (es) gain access to your PC, you may experience Runtime Error 217. These malicious programs can damage your hard drive, boot sectors, memory banks, and registries.
  • Outdated Msvcrt.dll (a Microsoft Visual C++ file) file called.
  • Incorrect Regional settings

Further Information and Manual Repair

If you see Runtime Error 217 message pop up on your computer screen, you must fix and repair it right away before it becomes a big threat to you and your PC. Though Runtime Error 217 is alarming this does not mean that you need to panic. Keep calm and follow the recommended solutions to fix Runtime Error 217 given below.
  • If the error occurs because you called the outdated Msvcrt.dll file, then you must update the file. This can be easily done by clicking the start menu, accessing the control panel, and then hitting the Windows update tab.
  • When you experience Runtime Error 217 due to incorrect regional settings on your PC, then to resolve this issue simply go to the start menu and select Control Panel. Now in the control panel, you’ll find the option clock, click on it and go to the language and region settings. Choose your specific regional settings and save.
  • If the cause of the Runtime Error 217 is incorrect registry entries and DLL files corruption, then to fix the error, you need to download a Runtime Error 217 fixer. After you download this repair tool, run it on your PC. It scans and detects corrupted files and repairs the error swiftly.
  • Nonetheless, if the cause of this problem is a virus, then you need to install a powerful antivirus program. When you run it, the antivirus scans your PC for viruses. Once the scanning is complete the results are displayed on the screen. The results show exactly how many viruses you have on your PC. Once the scan is complete, delete all the files and click repair.
Regardless of whether you have experienced the Runtime Error 217 on your PC or not, it is advisable to install a powerful antivirus and run it every time you use your PC. By running it regularly, you can make sure that you are not exposed to viruses, malware, and spyware programs. Even if your PC gets infected by them, you can delete and remove them timely before the damage is done.
Read More
Display Stopped Responding and Has Recovered
The screen flickers into black, it comes back and on-screen there is a message Driver stopped responding and has recovered. If you have been through this you are aware that the issue is not serious but it can get pretty annoying fast since you are not aware when will it happen again, and it will happen again. In this guide, we will go through the usual reasons for this error and offer solutions to them. Follow the guide step by step in order to resolve the problem.
  1. Clean your PC Dirt and dust are your enemy no1, dirty graphic card can not be properly called and can cause overheating which can result in this particular error, make sure that your PC is clean and tidy in order to eliminate dust and dirt as a cause for malfunction.
  2. Turn off multiple applications and try running just one at a time Overburdening GPU can cause this error to appear since the graphic card can not handle all requests it gets from multiple active applications. Try to run just one application at a time for some time period to see if the error will appear again.
  3. Update driver Update your GPU driver to the latest version from the manufacturer's website, Display Driver Stopped Responding and Has Recovered Error in Windows 10 can be from outdated drivers not able to handle modern tasks
  4. Get newer GPU As hard as this advice is, sometimes the reason is an old graphic card that simply can not keep up with modern games and applications, upgrade it to a more modern GPU and watch errors go away.
Read More
The procedure entry point could not be located
If you receive an error message that says, “Entry point not found, The procedure entry point could not be located in the dynamic link library” on your Windows 10 PC, then you will find this post useful for this will provide you some potential fixes to fix the error. This kind of error can occur if a program fails to locate the DLL library that it needs in order to run. It can also occur if the library is not in the specified directory in the path or if the DLL file has gone missing or has become corrupted. To fix the “The procedure entry point could not be located in the dynamic link library” error, check out the following options given below.

Option 1 – Try to reinstall the program

The first thing you can do to resolve the error is to uninstall the program that throws the error and download its latest version from its official site and then install it again.

Option 2 – Run System File Checker scan

If reinstalling the program didn’t work, you can also try running the System File Checker or SFC scan to fix the error. System File Checker is a command utility built into your computer that helps restore corrupted files and missing files. Refer to the following steps to run it:
  • Hit the Win + R keys to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
 Reboot your computer.

Option 3 – Try checking the details in the Event Viewer

The Event Viewer can also help you resolve the error as it contains detailed information about the error that could help you pinpoint its root cause and resolve it.

Option 4 – Try to re-register the problematic DLL file

You may have to re-register the ntdll.dll file using the regsvr32.exe before you can successfully install the program and fix the error. The Regsvr32 tool is a command-line utility that can be used to register and unregister OLE controls like DLL and ActiveX (OCX) controls in the Windows operating system. Follow the steps below to use it.
  • Open Command Prompt as admin from the WinX menu.
  • Next, type the following commands in the elevated Command Prompt and hit Enter to execute the command. This will re-register the affected DLL file using the Windows operating system tool, regsvr32.exe.
    • exe /[DLL file]
    • exe [DLL file]
Note: Replace “[DLL file]” with the name of the DLL file that was pointed out in the error.
  • After you execute the given commands, you should see a message saying, “DllRegisterServer in vbscript.dll succeeded” if the Regsvr32 tool was able to run successfully. After that, try to install the program again and see if it now works.

Option 5 – Try to replace the DLL file with a trusted source

  • First, you need to get the new DLL file from another computer with preferably the same file version number.
  • After that, you need to boot your PC into Safe Mode and navigate to the paths listed below and then replace the file using a USB drive or other external storage devices.
    • x86: This PC > C:/Windows/System32
    • x64: This PC > C:/Windows/SysWOW64
  • Next, type “cmd” in the Cortana search box and right click on Command Prompt, and select “Run as administrator” to open it with administrator privileges.
  • Now type the “regsvr32 ntdll.dll” command and hit Enter.
  • Restart your PC and check if the error is now fixed.

Option 6– Try to scan your computer using Windows Defender

It is also possible that the DLL file might be infected with malware or virus which could explain why you’re getting the error. Thus, you have to scan your computer using security programs like Windows Defender.
  • Tap the Win + I keys to open Update & Security.
  • Then click on the Windows Security option and open Windows Defender Security Center.
  • Next, click on Virus & threat protection > Run a new advanced scan.
  • Now make sure that Full Scan is selected from the menu and then click the Scan Now button to get started.
Read More
How to Fix Windows 10 Error Code 0xc004c008

Error Code 0xc004c008 - What is it?

This specific Windows 8.1 or Windows 10 error code has to do with the number of times you can use your license number to install windows programs on computers. All windows activation codes are licensed to be used one time for a device, to control piracy, but what happens when your PC crashes, or you have to change a hard drive component and are forced to re-install Windows Operating System. Luckily, there is an easy fix for this issue.

Solution

Restoro box imageError Causes

Basically, when you need to re-install the Windows operating system that you have previously bought and installed on another computer an error code will be displayed with a message telling you that the activation server determined that the specific key could not be used for activation. This occurs because the key has already been used on that computer, or a different one, to install operating systems. There are a few easy fixes for this issue, and most of them should be easily completed on your own.

Further Information and Manual Repair

There aren’t many explanatory ways to repair Error Code 0xc004c008. Below are two methods to go about addressing this issue.

Methods 1:

  1. The first step is to open the “Run” Window. You can do this in two ways. First, press the “Window” key and press the “R” key simultaneously. This will open the “Run” menu. Or you can start the “run” window by going to the Start menu and selecting Run.
  2. In the Run window type “SLUI 4” and click enter.
  3. A Phone Activation window will open up, after which you'll need to select a few options.
  4. First chose the country in which you registered the product for the first time.
  5. Choose your country and a phone number will be displayed specific to your choice. You will now need to call the number provided.
  6. After you’ve dialed you will be prompted to write your “Installation ID”. Type your “Installation ID” on the phone.
  7. After that step, you will be asked how many copies of Windows have been installed using this license. Choose “1”, should anything else be chosen but “1”, this will not work.
  8. After the process is completed, you will be given a confirmation ID and should be able to proceed as normal with installation. You will have a workable product key again.
  9. Install whatever copy of the Windows Operating System you are attempting to with the new product key.

Method 2:

If the first method did not work, the only other option is to call Microsoft and walk through the process with a technician. To do this, dial “1-800-936-5700”. Explain the error that you received and the steps in the update process during which it was displayed. The technician will be able to walk through the steps from getting a new product key to finishing the installation.

If you're not a tech-savvy individual but would like to solve this problem without the aid of a technician, download a powerful automated tool to fix error code 0xc004c008.

Read More
Fix Black border or bar on Monitor
If you suddenly see a black border in your computer’s display then you might be wondering how come this happened but worry not for this post will give you a couple of suggestions that could help you resolve the problem. The black bar could appear at the bottom or just the sides of the screen. Whichever it may be, there are options you can check out. Refer to the options givens below and make sure to follow them carefully.

Option 1 – Try checking the screen resolution

You might want to try checking the resolution of your screen.
  • Open the Windows 10 Settings and go to Display.
  • Next, go for the “100% (Recommended)” option under Scale and layout for the size of the text, apps, and other items.
  • After that, select the Recommended setting again under Resolution.
Now check to see if the black bars are still there. They should be gone at this point, but if for some strange reason nothing has changed, then attempt the steps below.

Option 2 – Try updating Graphics & Monitor drivers

You might want to try updating your graphics and monitor drivers if you haven’t updated them for some time now. To do that, refer to these steps:
  • First, boot your computer into Safe Mode.
  • After that, tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. From there, look for the Graphics drivers or the Monitor drivers and then click each one of them.
  • After that, right-click on each entry and select the “Uninstall Device” option from the menu.
  • Now restart your computer.
  • After restarting your computer, go to the Settings app and Check for Updates in the Windows Update section.
Note: You can also try to roll back the graphics and monitor drivers back to their previous versions if updating them didn’t work. You can also try visiting the manufacturer’s website and download the graphics or monitor driver setup for your operating system.

Option 3 – Try to run the DISM tool

You can also run the DISM Tool as it might also help in getting rid of the black border or bar on your Windows 10 computer. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth” which could help you resolve the problem.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 4 – Troubleshot the problem in a Clean Boot State

There are some instances that some conflicting programs installed in your computer might be the one that’s causing the Black border issue. To identify which program is causing the problem, you need to put your computer in a Clean Boot State. To do so, follow the steps below.
  • Log onto your PC as an administrator.
  • Type in MSConfig in the Start Search to open the System Configuration utility.
  • From there, go to the General tab and click “Selective startup”.
  • Clear the “Load Startup items” check box and make sure that the “Load System Services” and “Use Original boot configuration” options are checked.
  • Next, click the Services tab and select the “Hide All Microsoft Services” check box.
  • Click Disable all.
  • Click on Apply/OK and restart your PC. (This will put your PC into a Clean Boot State. And configure Windows to use the usual startup, just simply undo the changes.)
  • From there, start to isolate the problem by checking which one of the programs you installed recently is the root cause of the problem.
Read More
Update cannot currently check for updates
If you receive an error message saying, “Windows Update cannot currently check for updates because updates on this computer are controlled”, while trying to change the Windows Update preferences or manually update, then read on as this post will guide you in fixing it. You can mostly encounter this error in managed systems where an Administrator controls the permission on the operating system. The reason why you are not able to modify the Windows Update preferences or manually update your system is that a group policy prevents you from doing so and that the only user who can do these things is none other than the administrator of the system. Troubleshooting this kind of problem is the same as when you troubleshoot an error message that says, “Some settings are managed by your organization”. In such cases, you need to check both the Windows Update Group Policy and Registry settings. If you’re just a standard user, you have to contact your system administrator regarding this issue and if you are the administrator, you can make adjustments to the system settings via the Registry Editor and the Group Policy Editor. Refer to the instructions given below for detailed instructions.

Option 1 – via the Registry Editor

If you are using the Home edition of Windows 10 and you want to change the policy for non-admin users on your local computer, then you can use the Registry Editor for that. Here’s how you can do it:
  • Tap the Win + R keys to open the Run dialog box.
  • Then type “Regedit” in the field and hit Enter to open the Registry Editor.
  • After that, navigate to the following registry key:
HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftWindows
  • From there, look for the key named “WindowsUpdate” in the Windows folder and if it does not exist, you can just right-click on the Windows folder and select New > Key.
  • Now name the new key “WindowsUpdate” and create a new sub-key under the newly created key and input “AU” as its name.
  • Keep AU selected and then right-click anywhere in the right pane and select New > DWORD (32-bit) Value.
  • Then name the Value as “AUOptions” and right-click on AUOptions and select Modify.
  • Next, change the value of the Value data to “5” and click OK to save the changes made to the settings. Note that the Value Data of 5 refers to the policy to allow the local admin to choose the setting.
  • Now restart your computer once you’re done and check if non-admin users can now modify the Windows Update settings or update Windows.

Option 2 – via Group Policy Editor

  • Tap the Win + R keys to open the Run dialog box and then type “gpedit.msc” and hit Enter to open the Group Policy Editor.
  • Next, navigate to this folder: Computer Configuration > Administrative Templates > Windows Components > Windows Update.
  • Now look for the “Configure Automatic Updates” policy on the right pane and double click on it to open its Properties.
  • After that, shift the Radio button to “Enabled” and from the drop-down menu for Configure automatic updating, select option 5: Allow local admin to choose the setting.
  • Then click on Apply and OK to save the changes made to the settings.
  • Restart your computer and check if the problem’s fixed or not.
Read More
Fix Hello Errors 0x801c004d or 0x80070490
As you know, Windows Hello offers you quick access to computers since you can log in to your Windows devices three times faster compared to passwords with the help of the camera via Face recognition and fingerprint reader. This way, Windows Hello will recognize you right away. However, there are also times when you might encounter some problems when using Windows Hello. For one, if you are trying to add the PIN method to Windows Hello on your Windows 10 computer but you suddenly encountered an error code of 0x801c004d or if you are trying to use your existing pin and you encounter an error code of 0x80070490 along with an error message that says, “Not recognized”, then read on as this post will guide you on how you can fix both of these errors. Here is the complete content for both errors:
  • 0x801c004d – Unable to enroll a device to use a PIN for login”
  • 0x80070490 - Not recognized, Pin and fingerprint are no longer options for signing in”
If you got any of these two errors, there are several potential fixes you can check out to resolve them. You can try to check for any Windows Updates or create the PIN again or check the CNG Key Isolation Service. You could also try to reset the TPM or create a new User Account. For more information, follow the instructions provided below.

Option 1 – Try checking for any available Windows Updates

The first thing you can do is to check for any available Windows Updates. It is possible that your computer may be outdated and is the reason why you’re having troubles with Windows Hello. To check for Windows Updates, just go to Settings and from there, head over to the Update and Security section and click on Windows Updates located on the left pane, and then click on the Check for Updates option. Wait until the process of checking updates is completed and if it finds new updates, install it. After you install the new Windows Updates, check if you can now add the PIN on Windows Hello or not.

Option 2 – Try creating the PIN again

The next thing you can do is to create the PIN again by signing out and signing in again and then try creating the PIN once more. If this does not work, you can try restarting your computer and creating the PIN again. You could also try removing the PIN and then change it.
  • Remove the PIN by going to Settings > Accounts > Sign-in options.
  • From there, go to the PIN section and click on the Remove button.
  • You will be asked to verify your account to proceed in removing the PIN, enter your credentials.
  • Restart your computer and then set up a new PIN.
  • Once you’re done, restart your computer and check if the error is gone now.

Option 3 – Try checking the CNG Key Isolation Service

The CNG Key Isolation Service is the one that stores and uses long-lived keys in a secure process complying with the common criteria requirements and it is possible that the error could be related to this service. This service is hosted in the LSA processes and provides key process isolation to private keys and associated cryptographic operations as required by the common criteria. Thus, you need to check this service to see if it’s the one that’s causing the error.
  • Tap the Win + R keys to open the Run dialog box and type “services.msc” in the field and hit Enter to open the Windows Services Manager.
  • Next, locate the “CNG Key Isolation Service” and once you find it, double click on it to open its Properties box.
  • After opening its Properties, check its Startup type and select Manual. This is the default setting and if it is Disabled, then it’s no wonder why you’re getting errors with Windows Hello, thus, you need to enable it.
  • Once done, restart your computer and check if you can now add the PIN to Windows Hello. If you still get the error, then you might want to try setting the CNG Key Isolation Service from Manual to Automatic and then click on the Start button and see if it fixes the error or not.

Option 4 – Try to reset the Trusted Platform Module or TPM

You might also want to try resetting the Trusted Platform Module or TPM to fix the error. You can do this by opening Windows PowerShell and then executing the “Clear-Tpm” command. After that, check if the error is now resolved.

Option 5 – Try to create a new User Account

You could also try to create a new User Account on your Windows 10 computer to fix the Windows Hello error. Once you have created a new local user or administrator account in Windows 10, check if you are now able to add the PIN from this newly created user account.
Read More
1 2 3 171
Logo
Copyright © 2023, ErrorTools. All Rights Reserved
Trademark: Microsoft Windows logos are registered trademarks of Microsoft. Disclaimer: ErrorTools.com is not affiliated with Microsoft, nor claims direct affiliation.
The information on this page is provided for information purposes only.
DMCA.com Protection Status