Fix Hello Errors 0x801c004d or 0x80070490

As you know, Windows Hello offers you quick access to computers since you can log in to your Windows devices three times faster compared to passwords with the help of the camera via Face recognition and fingerprint reader. This way, Windows Hello will recognize you right away. However, there are also times when you might encounter some problems when using Windows Hello. For one, if you are trying to add the PIN method to Windows Hello on your Windows 10 computer but you suddenly encountered an error code of 0x801c004d or if you are trying to use your existing pin and you encounter an error code of 0x80070490 along with an error message that says, “Not recognized”, then read on as this post will guide you on how you can fix both of these errors. Here is the complete content for both errors:

  • 0x801c004d – Unable to enroll a device to use a PIN for login”
  • 0x80070490 - Not recognized, Pin and fingerprint are no longer options for signing in”

If you got any of these two errors, there are several potential fixes you can check out to resolve them. You can try to check for any Windows Updates or create the PIN again or check the CNG Key Isolation Service. You could also try to reset the TPM or create a new User Account. For more information, follow the instructions provided below.

Option 1 – Try checking for any available Windows Updates

The first thing you can do is to check for any available Windows Updates. It is possible that your computer may be outdated and is the reason why you’re having troubles with Windows Hello. To check for Windows Updates, just go to Settings and from there, head over to the Update and Security section and click on Windows Updates located on the left pane, and then click on the Check for Updates option. Wait until the process of checking updates is completed and if it finds new updates, install it. After you install the new Windows Updates, check if you can now add the PIN on Windows Hello or not.

Option 2 – Try creating the PIN again

The next thing you can do is to create the PIN again by signing out and signing in again and then try creating the PIN once more. If this does not work, you can try restarting your computer and creating the PIN again. You could also try removing the PIN and then change it.

  • Remove the PIN by going to Settings > Accounts > Sign-in options.
  • From there, go to the PIN section and click on the Remove button.
  • You will be asked to verify your account to proceed in removing the PIN, enter your credentials.
  • Restart your computer and then set up a new PIN.
  • Once you’re done, restart your computer and check if the error is gone now.

Option 3 – Try checking the CNG Key Isolation Service

The CNG Key Isolation Service is the one that stores and uses long-lived keys in a secure process complying with the common criteria requirements and it is possible that the error could be related to this service. This service is hosted in the LSA processes and provides key process isolation to private keys and associated cryptographic operations as required by the common criteria. Thus, you need to check this service to see if it’s the one that’s causing the error.

  • Tap the Win + R keys to open the Run dialog box and type “services.msc” in the field and hit Enter to open the Windows Services Manager.
  • Next, locate the “CNG Key Isolation Service” and once you find it, double click on it to open its Properties box.
  • After opening its Properties, check its Startup type and select Manual. This is the default setting and if it is Disabled, then it’s no wonder why you’re getting errors with Windows Hello, thus, you need to enable it.
  • Once done, restart your computer and check if you can now add the PIN to Windows Hello. If you still get the error, then you might want to try setting the CNG Key Isolation Service from Manual to Automatic and then click on the Start button and see if it fixes the error or not.

Option 4 – Try to reset the Trusted Platform Module or TPM

You might also want to try resetting the Trusted Platform Module or TPM to fix the error. You can do this by opening Windows PowerShell and then executing the “Clear-Tpm” command. After that, check if the error is now resolved.

Option 5 – Try to create a new User Account

You could also try to create a new User Account on your Windows 10 computer to fix the Windows Hello error. Once you have created a new local user or administrator account in Windows 10, check if you are now able to add the PIN from this newly created user account.

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When performing a Windows Backup to the NAS device (backup to a network share) that is running Samba, fails with an error message The backup failed, The version does not support this version of the file format (0xC03A0005). The problem occurs because of a conflict with the VHD file that is created by Windows Backup and is mounted during the process. There are three types of VHD files:
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Error 651 - What is it?

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Solution

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Further Information and Manual Repair

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Solution 3: Clean and Repair the Registry

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Restoro - Premier Registry Cleaner

Therefore, to resolve errors like 651 triggered by the registry issues on your system in seconds, it is advisable to download Restoro. Restoro is a cutting-edge and multi-functional PC Fixer. It is deployed with a powerful intuitive algorithm and multiple highly functional utilities designed to resolve practically all types of PC errors. It includes utilities like a registry cleaner, an antivirus, and a system optimizer. The registry cleaning feature scans for all types of registry issues and errors and resolves them instantly. It wipes out unnecessary and redundant files like cookies, internet history, junk files, and bad/ invalid registry entries. It cleans the registry freeing up space. Furthermore, it also repairs the damaged files and restores the registry back to normal.

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Solution

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Further Information and Manual Repair

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Method One: Use Multiple Activation Key (MAK) to Activate Windows

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Attempt to activate your Windows installation once you’ve completed the exact instructions above. If you are unable to complete this process, consider getting help from a Windows repair technician or simply move to the next manual repair method listed below.

Method Two: Run System File Checker

System File Checker (SFC) enables Windows users to scan and repair errors or corruption on system files. Since such errors within your system files can cause error code 0x8007007b to occur, follow the steps below to fix this error code.

  • Step One: Go to Start and type Command Prompt or CMD.
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Method Three: Use an Automated Tool

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Windows 10 has displayed one of the most efficient and user-friendly interfaces. However there have been many issues on the backend of this commonly praised operating system: For example, Windows Update is still a wonky and error-laded system application. One example of this error is Windows Update Error 0x80073712 which stands in the way of users just wanting to keep their PCs updated hassle-free. The error code 0x80073712 signifies that a file needed by Windows Update to function is either damaged, missing, or corrupted. However, this does not mean that your Windows version will forever stay as-is with no mode to update it. Windows Update Error 0x80073712 is perfectly fixable with the set of provided steps below and some of Windows’ built-in troubleshooting steps:

Solution 1: Open Windows Update Troubleshooter

  1. Open the Windows Update Troubleshooter by pressing the Windows and S keys simultaneously.
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  3. On the new window, select “Windows Update” to troubleshoot.
  4. Run the troubleshooter, then open Windows Update and try to install the update again.

Solution 2: Run the DISM tool

  1. Open the command prompt by pressing Windows and S keys simultaneously
  2. Enter “cmd” in the search box. Right Click command prompt among the results and select “Run as administrator”
  3. In the Command Prompt window type the following and press the Enter key after every command
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  1. To close the Administrator: Command prompt window, type Exit, and then press Enter.
  2. Run Windows Update again.

Solution 3: Rename the Software Distribution folder

  1. Open the command prompt as previously mentioned
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  3. Restart the PC and run the updater if it works again.

Solution 4: Restart Windows Update Services

  1. Press the Windows logo key and R together to open Run -> Input services.msc -> and press Enter
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Should you use the Faraday bag

Faraday bag is a new take on security and privacy for people using a lot of electronic devices and credit cards. So what is exactly a Faraday bag?

faraday bag

Faraday bag explained

Faraday bag is designed in the same manner as the Faraday cage which was invented by Michael Faraday, who was an English scientist who contributed to the study of electromagnetism and electrochemistry. His main discoveries include the principles underlying electromagnetic induction, diamagnetism, and electrolysis.

The idea of the Faraday cage is that anything inside a cage that is made of specific grid size is completely isolated from outside current and magnetic fields since the cage itself will pick up everything upon itself. This means that for example, a human could be inside a cage that is struck by lightning and be perfectly safe and fine.

This idea led to the Faraday bag design, which takes this concept and places a wiring pattern inside clothing in order to isolate all magnetic fields from the outside so your devices and cards are completely cut off from any kind of influence and electromagnetic waves. If the pattern and quality of material for the bag are good, you have a fully safe placeholder for your stuff.

Advantages of Faraday bag

The main advantages, of course, are the privacy and safety of mobile phones and credit cards from outside influences and this is why this bag has been designed in the first place. If the bag is designed properly your phone would not be able to be hacked nor accessed from any outside source, GPS tracking will also be disabled and your phone location will not be visible. Credit cards will also be completely safe from any malicious attack via wi-fi signals.

Disadvantages of bag

Well, the disadvantage of using this bag is a very simple one, since your phone is isolated from outside influence that will also mean that you will not be able to take messages or calls on it while it is in the bag. Notifications from the internet would also be disabled so it is security vs usability deal.

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Fix Failed to transfer logged messages ...
One of the most common hardware issues with any PC usually has something to do with the hard drive so if your hard drive experiences some errors, you could end up losing a lot of important information that’s stored in your computer. This is why Windows provided users with the CHKDSK utility which helps in looking for bad sectors on the drive. However, there are times when the CHKDSK utility could also face issues like the following error:
“Failed to transfer logged messages to the log event with status 50.”
According to security experts, this error is most likely due to the hard drive or RAM being in a “Read-only” state. It could also be due to some physical issues with the hard drive. On the other hand, it could be that the system is prevented from creating logs by some drive, service, or malware. To fix this error, you have to check if the hard disk is writable. You could also try to run the CHKDSK utility in Safe Mode or you could also check the physical status of your hard disk or external drive.

Option 1 – Check if the hard disk is writable

Although the CHKDSK utility checks for bad sectors in the hard drive, it also has to create logs of the result. And as states in the error message, the CHKDSK utility is not able to log the logged messages. This kind of error occurs when the log can’t be written to an installation disk. You can find the log in this location, “C:WindowsSystem32LogfilesSrtSrtTrail.txt”. Now you have to check if the drive writable by following these steps:
  • Log in as administrator and right-click on the system drive.
  • Select Properties and then go to the Security tab. Here, check if you are allowed to modify the drive. If not, click on Edit (as an administrator).
  • Now edit the permissions for the SYSTEM and Administrators group. Note that these are the only default settings for these two groups or usernames.
  • Then click on the Apply button save the changes made and exit.

Option 2 – Run the CHKDSK utility in Safe Mode

You could also try to run the CHKDSK utility in Safe Mode as this might solve the error.
  • Boot your computer in Safe Mode.
  • Next, open Command Prompt with admin privileges.
  • Then type and enter this command to execute it: chkdsk c: /f /r
  • Wait until the process is completed and boot your computer normally and then run the CHKDSK utility again and check if the “Failed to transfer logged messages to the log event with status 50” error is now fixed.

Option 3 – Try to check the hard disk or external drive physically

If the first two options didn’t work, you might want to check the physical status of your hard disk or external drive as the problem could root from there. You can try to tighten the wires that connect the hard disk to the motherboard. However, if it doesn’t help, you should seek out assistance from a hardware technician.
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