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Fix Your PIN is no longer available in Windows

A recent update in Windows 10 has caused a couple of glitches. One of these glitches is having trouble signing into Windows 10. Some users reported that they were not able to sign in to their computers using a PIN and they weren’t also able to reset it either. If you are one of these users, then you’ve come to the right place as this post will help you resolve issues that you are having in signing in to your computer using your PIN or fingerprint with Windows Hello.

When you encounter this issue, you will get an error message on your screen stating:

“Your PIN is no longer available due to a change in the security setting on this device on this device.”

To resolve this problem, you need to follow the steps laid out below carefully.

  • Step 1: The first thing you need to do is to make sure that you are using an administrator account. After signing in as admin, tap the Win + E keys to open the File Explorer.
  • Step 2: After that, under the View menu, enable Hidden items.
  • Step 3: Next, navigate to the following path:

C:\Windows\Service\Profiles\Local\Service\AppData\Local\Microsoft

Note: From there, you should see a folder named “Ngc”. This folder might be the one that’s causing the problem so you are going to fix it by making some changes. This folder contains all the files responsible for any PIN-related settings. So if you are not able to access the Ngc folder, or it has gotten corrupted for some reason during an update here’s how to fix it.

  • Step 4: Try opening the Ngc folder. If you are able to open it, just skip to step 11 but if you can’t open it and you got the “Permission Denied” error message, proceed to the next few steps.
  • Step 5: Right-click on the Ngc folder and select Properties.
  • Step 6: Under Properties, go to the Security tab and click on the Advanced button.
  • Step 7: Next, click on the Change link which corresponds to the Owner field.
  • Step 8: Then click on Object Types and ensure that everything is selected.
  • Step 9: After that, enter your username in the field. You can just use the email that corresponds to your Microsoft account or you can also use the Check Names button to verify it. Now click OK.
  • Step 10: You should now see a change in the owner's name. Just make sure that you enable the checkbox below it which is labeled, “Replace owner on subcontainers and objects” and then click Apply and close everything.
  • Step 11: Next, try opening the Ngc folder again. You should now be able to access it. After opening the folder, delete all of its contents and make sure that it’s empty.
  • Step 12: Restart your PC. After your computer has booted, go to the Account Settings and try setting up a new PIN. You should now be able to set up a new PIN and use it to sign in to your PC.

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Technical Details and Manual Removal (Advanced Users)

If you don’t wish to use malware removal software and like to eliminate Imminent Emoticons manually, you could do so by going to the Add/Remove Programs menu in the Control Panel and deleting the offending program; in cases of web browser plug-ins, you could remove it by visiting the browsers Add-on/Extension manager. You may also want to reset your home page and search engine providers, and also delete temporary files, browsing history, and internet cookies. If you choose to manually remove the system files and Windows registry entries, utilize the following checklist to make sure you know exactly what files to remove before executing any actions. Please keep in mind that only experienced computer users should try to manually edit the system files because deleting any single vital registry entry results in a major problem or even a PC crash. In addition to that, some malware is capable of replicating or preventing deletion. You are urged to do this procedure in Safe Mode.
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HKEY_LOCAL_MACHINE\Software\Classes\IminentWebBooster.ScriptExtender HKEY_LOCAL_MACHINE\Software\Classes\IminentWebBooster.TinyUrlHandler.1 HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\68B81CCD-A80C-4060-8947-5AE69ED01199 HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\68B81CCD-A80C-4060-8947-5AE69ED01199 HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\E6B969FB-6D33-48d2-9061-8BBD4899EB08 HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\E6B969FB-6D33-48d2-9061-8BBD4899EB08 HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\A09AB6EB-31B5-454C-97EC-9B294D92EE2A HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\A09AB6EB-31B5-454C-97EC-9B294D92EE2A HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\BFFED5CA-8BDF-47CC-AED0-23F4E6D77732 HKEY_LOCAL_MACHINE\Software\Classes\iminent.iminentappCore HKEY_LOCAL_MACHINE\Software\Classes\iminent.iminentappCore.1 HKEY_LOCAL_MACHINE\Software\Classes\iminent.iminentHlpr.1 HKEY_LOCAL_MACHINE\Software\Classes\esrv.iminentESrvc HKEY_LOCAL_MACHINE\Software\Classes\esrv.iminentESrvc.1 HKEY_LOCAL_MACHINE\Software\Iminent.com HKEY_LOCAL_MACHINE\Software\SIEN SA\iminent\iestrg HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\112BA211-334C-4A90-90EC-2AD1CDAB287C HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar, value: 1FAFD711-ABF9-4F6A-8130-5166C7371427 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID, value: 58124A0B-DC32-4180-9BFF-E0E21AE34026 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID, value: 977AE9CC-AF83-45E8-9E03-E2798216E2D5 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID, value: A09AB6EB-31B5-454C-97EC-9B294D92EE2A HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID, value: 58124A0B-DC32-4180-9BFF-E0E21AE34026 HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID, value: 977AE9CC-AF83-45E8-9E03-E2798216E2D5 HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID, value: A09AB6EB-31B5-454C-97EC-9B294D92EE2A HKEY_LOCAL_MACHINE\Software\Wow6432Node\Google\Chrome\Extensions\pkhojieggfgllhllcegoffdcnmdeojgb HKEY_LOCAL_MACHINE\Software\Google\Chrome\Extensions\pkhojieggfgllhllcegoffdcnmdeojgb HKEY_LOCAL_MACHINE\Software\SIEN SA\iminent HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\F1057DD419AED0B468AD8888429E139A HKEY_LOCAL_MACHINE\Software\Classes\Installer\ProductsDA786FCDC08E1345AF052DDF8C9693C HKEY_LOCAL_MACHINE\Software\Classes\Installer\FeaturesDA786FCDC08E1345AF052DDF8C9693C HKEY_LOCAL_MACHINE\Software\Wow6432Node\SIEN SA\iminent HKEY_LOCAL_MACHINE\Software\IminentToolbar HKEY_LOCAL_MACHINE\Software\Wow6432Node\IminentToolbar HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\112BA211-334C-4A90-90EC-2AD1CDAB287C HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\1FAFD711-ABF9-4F6A-8130-5166C7371427 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\1FAFD711-ABF9-4F6A-8130-5166C7371427 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\A09AB6EB-31B5-454C-97EC-9B294D92EE2A HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\0C3DD791-1026-4B03-8085-34EFB8CE1BBF HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\A76AA284-E52D-47E6-9E4F-B85DBF8E35C3 HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\DOMStorage\iminent.com HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Approved Extensions, value: 112BA211-334C-4A90-90EC-2AD1CDAB287C HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Approved Extensions, value: 1FAFD711-ABF9-4F6A-8130-5166C7371427 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\FinishInstall igdhbblpcellaljokkpfhcjlagemhgjl HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\E396BA1A8EBEBBB43A064AB3ED340563 HKEY_LOCAL_MACHINE\Software\Classes\Installer\Features\E396BA1A8EBEBBB43A064AB3ED340563 SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules, value: CC8D0DB8-9F7A-4ADA-8076-7B117B2ED858 SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules, value: F59D208C-5E1B-4F8C-9A78-8223FBD4063A SYSTEM\ControlSet002\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules, value: CC8D0DB8-9F7A-4ADA-8076-7B117B2ED858 SYSTEM\ControlSet002\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules, value: F59D208C-5E1B-4F8C-9A78-8223FBD4063A SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules, value: F59D208C-5E1B-4F8C-9A78-8223FBD4063A SYSTEM\ControlSet001\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules, value: CC8D0DB8-9F7A-4ADA-8076-7B117B2ED858 HKEY_LOCAL_MACHINE\Software\Google\Chrome\Extensions\igdhbblpcellaljokkpfhcjlagemhgjl HKEY_LOCAL_MACHINE\Software\Wow6432Node\Google\Chrome\Extensions\igdhbblpcellaljokkpfhcjlagemhgjl HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\BFFED5CA-8BDF-47CC-AED0-23F4E6D77732 HKEY_LOCAL_MACHINE\Software\Classes\Installer\Features449B1EE14291541B3C4CDDE93B252A HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products586FB55F67A9248BBFDC2D8B1D2398 HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products449B1EE14291541B3C4CDDE93B252A HKEY_LOCAL_MACHINE\Software\Classes\Installer\UpgradeCodesEAE1F36DDB49FE49B1371401AAC7E1B HKEY_LOCAL_MACHINE\Software\Classes\Installer\UpgradeCodes\FAD0B0799202FD24D9B96C24C2BD169E HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodesEAE1F36DDB49FE49B1371401AAC7E1B HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes\FAD0B0799202FD24D9B96C24C2BD169E HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Approved Extensions, value: 0F417468-BE40-472B-8CB9-A2CDA9A071D6 HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Approved Extensions, value: A6E9BAAF-53CD-4575-967B-2AF710A7D21F HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\0F417468-BE40-472B-8CB9-A2CDA9A071D6 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\84FF7BD6-B47F-46F8-9130-01B2696B36CB HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\A6E9BAAF-53CD-4575-967B-2AF710A7D21F HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\0F417468-BE40-472B-8CB9-A2CDA9A071D6 HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\84FF7BD6-B47F-46F8-9130-01B2696B36CB HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\A6E9BAAF-53CD-4575-967B-2AF710A7D21F HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\A6E9BAAF-53CD-4575-967B-2AF710A7D21F HKEY_LOCAL_MACHINE\Software\America Online\AIM\Plugins\696E3174-4F6C-4777-7834-654C4A705677 HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\explorer\Browser Helper Objects\A6E9BAAF-53CD-4575-967B-2AF710A7D21F HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\PreApproved\c6137682-faae-4ea5-a6ab-88acb29d3667 HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Run, value: Iminent.Notifier HKEY_LOCAL_MACHINE\Software\Wow6432Node\America Online\AIM\Plugins\696E3174-4F6C-4777-7834-654C4A705677 HKEY_LOCAL_MACHINE\Software\Classes\AppID\Iminent.MMServer.EXE HKEY_LOCAL_MACHINE\Software\Classes\AppID\Iminent.WinCore.Aim.Plugin.DLL HKEY_LOCAL_MACHINE\Software\Classes\AppID\13C8734A-1AD2-4500-9F65-10D99AD80F54 HKEY_LOCAL_MACHINE\Software\Classes\AppID\C2A66189-05A0-4D30-8DD2-CF4C86E38863 HKEY_LOCAL_MACHINE\Software\Classes\AppID\CE187331-35C5-4917-A79B-25342D466651 HKEY_LOCAL_MACHINE\Software\Classes\AppID\F90A8B2A-0EE0-4C04-8DFB-91A3381E5A71 HKEY_LOCAL_MACHINE\Software\Classes\IminentBHONavigationError.CHelperBHO HKEY_LOCAL_MACHINE\Software\Classes\IminentMMServer.ACPlayer HKEY_LOCAL_MACHINE\Software\Classes\IminentMMServer.ACPlayer.1 HKEY_LOCAL_MACHINE\Software\Classes\Wow6432Node\AppID\Iminent.BHO.NavigationError.DLL HKEY_LOCAL_MACHINE\Software\Classes\Wow6432Node\AppID\Iminent.LinkToContent.DLL HKEY_LOCAL_MACHINE\Software\Classes\Wow6432Node\AppID\Iminent.MMServer.EXE HKEY_LOCAL_MACHINE\Software\Classes\Wow6432Node\AppID\Iminent.WinCore.Aim.Plugin.DLL HKEY_LOCAL_MACHINE\Software\Classes\Wow6432Node\AppID\13C8734A-1AD2-4500-9F65-10D99AD80F54 HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\AppID\Iminent.BHO.NavigationError.DLL HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\AppID\Iminent.LinkToContent.DLL HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\AppID\Iminent.MMServer.EXE HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\AppID\Iminent.WinCore.Aim.Plugin.DLL HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\AppID\13C8734A-1AD2-4500-9F65-10D99AD80F54 HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\AppID\C2A66189-05A0-4D30-8DD2-CF4C86E38863 HKEY_LOCAL_MACHINE\Software\Wow6432Node\Classes\AppID\CE187331-35C5-4917-A79B-25342D466651 HKEY_LOCAL_MACHINE\Software\Classes\Installer\Features\C73660D04266C3348A703CD454AD1B48 HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products\C73660D04266C3348A703CD454AD1B48 HKEY_LOCAL_MACHINE\Software\Classes\Installer\Products86028EAE6ABEC44BE58148A174F21E HKEY_LOCAL_MACHINE\Software\Wow6432Node\Google\Chrome\Extensions\ehhlaekjfiiojlddgndcnefflngfmhen HKEY_LOCAL_MACHINE\Software\Wow6432Node\Google\Chrome\Extensions\nbljechdpodpbchbmjcoamidppmpnmlc HKEY_LOCAL_MACHINE\Software\Google\Chrome\Extensions\ehhlaekjfiiojlddgndcnefflngfmhen HKEY_LOCAL_MACHINE\Software\Google\Chrome\Extensions\nbljechdpodpbchbmjcoamidppmpnmlc HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\DOMStorage\start.iminent.com HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\DOMStorage\adserver.iminent.com HKEY_LOCAL_MACHINE\Software\Wow6432Node\Google\Chrome\Extensions\adpeheiliennogfclcgmchdfdmafjegc HKEY_LOCAL_MACHINE\Software\Google\Chrome\Extensions\adpeheiliennogfclcgmchdfdmafjegc HKEY_LOCAL_MACHINE\Software\Wow6432Node\Google\chrome\Extensions\olghjjajidfdflkafeekiojnfmiolccp HKEY_LOCAL_MACHINE\Software\Google\chrome\Extensions\olghjjajidfdflkafeekiojnfmiolccp HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\setup3.iminent.com HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\setup2.iminent.com HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\DOMStorage\setup3.iminent.com
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Fix Windows Update Error 0x80071a91
Windows Update Error 0x80071a91, what it is? As you know, Windows Updates are very essential to the operating system since they push with them the important security updates that are crucial to the system. And if a Windows Update is delayed, it can the system vulnerable to potential threats. Thus, this kind of issue must be resolved right away. One of the errors that you can encounter while updating your computer is the Windows Update Error 0x80071a91. The error code 0x80071a91 occurs when the “Transaction support within the specified file system resource manager is not started or was shut down due to an error”. This happens when a service called “File System Resource Manager” or FSRM does not function due to some reason. To fix the Windows Update Error 0x80071a91, here are some suggestions that could help.

Option 1 – Run the Windows Update Troubleshooter

Running the built-in Windows Update troubleshooter could also help you resolve the Windows Update Error 0x80071a91. To run it, go to Settings and then select Troubleshoot from the options. From there, click on Windows Update and then click the “Run the troubleshooter” button. After that, follow the next on-screen instructions and you should be good to go.

Option 2 – Disable the antivirus program temporarily

There are times when the antivirus program installed in your computer blocks file access and even disk access. Thus, disabling the antivirus program or any security software installed in your computer is always a good idea you can try when the Windows Update process does not go smoothly. So before you try updating your computer again, make sure to disable the antivirus or security program and once the Windows Update is done, don’t forget to enable the antivirus program back again.

Option 3 – Try resetting the File System Resource Manager

As pointed out earlier, the error 0x80071a91 pops up when the FSRM service suddenly stops working and so resetting this service via Command Prompt might resolve the problem. To do so, follow the steps below.
  • In the Windows Search box, type “command prompt” and hit Enter.
  • Then right-click on Command Prompt from the related search results and click the “Run as administrator” option.
  • After opening Command Prompt as admin, type the following command and hit Enter:
resource setautoreset true C:
  • After that, exit Command Prompt and restart your computer and then check if the problem’s fixed by running Windows Update again.

Option 4 – Flush the contents of the SoftwareDistribution folder

You have to stop a couple of services such as BITS, Cryptographic, MSI Installer, and Windows Update Services. And to do that, you need to flush the contents in the SoftwareDistribution folder. The Software Distribution folder in the Windows operating system is a folder that can be found in the Windows directory and is used to store files temporarily which might be required to install the Windows Update on your PC. Thus, it is required by the Windows Update and maintained by WUAgent. Aside from that, it also contains all the Windows Update History files and once you delete them, you will most likely lose the Update history. As a result, the next time you run the Windows Update, it may result in a longer detection time.
  • Open the WinX Menu.
  • From there, open Command Prompt as admin.
  • Then type in the following command – don’t forget to hit Enter right after typing each one of them.
net stop wuauserv net start cryptSvc net start bits net start msiserver
  • After entering these commands, it will stop the Windows Update Service, Background Intelligent Transfer Service (BITS), Cryptographic, and the MSI Installer
  • Next, go to the C:/Windows/SoftwareDistribution folder and get rid of all the folders and files thereby tapping the Ctrl + A keys to select them all and then click on Delete. Note that if the files are in use, you won’t be able to delete them.
  • Once all the contents in the Software Distribution folder are deleted, restart your PC and then go back to Command Prompt and input the following commands again.
net start wuauserv net start bits

Option 5 – Delete the Common Log File System transaction logs

You might also want to delete the Common Log File System or CLFS transaction logs to fix the Windows Update Error 0x80071a91.
  • Open an elevated Command Prompt.
  • Then type each of the commands listed below and press Enter after you type each one of them.
    • cd /d %SystemRoot%System32SMIStoreMachine
    • attrib -s -h *
    • del *.blf
    • del *.regtrans-ms
  • After you’ve executed the commands given above, restart your computer and try to update Windows 10 again.
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Display isn't compatible with Windows Error
Upgrading your computer from Windows 7 or Windows 8 to Windows 10 or even upgrading Windows 10 to a new version is not that simple. The setup initially checks for all the drivers and other software utilities installed on your computer and verifies and blockages or upgrade or upgrade blocks with respect to any of those drivers or any of those software utilities regardless if you use the Windows 10 ISO or the Windows 10 Upgrade Assistant. One of these common errors, when you upgrade or update your computer, is the “The Display is not compatible with Windows 10” error. This kind of Windows Upgrade error is related to the compatibility of the Graphics Driver installed in your computer. But worry not for this post will guide you in fixing this problem. The “The display is not compatible with Windows 10” error has the same workarounds as the following errors:
  • These devices aren’t fully compatible with Windows 10.
  • The display is not compatible with Windows 10. Check with the manufacturer for support.
  • The display manufacturer hasn’t made your display compatible with Windows 10. Check with the manufacturer for support.
To resolve this Windows Upgrade error, here are some suggestions that could help:

Option 1 – Check for incompatible drivers in your computer

  • Open the Device Manager from the WinX Menu.
  • Then expand the list for Display Adapters.
  • Next, right-click on the NVIDIA Graphics Card list and select Enable.
  • After that, right-click on it again and click on the “Update Driver Software…” option.
  • After doing so, a new window will appear and from there, click on the “Search automatically for updated driver software” option.
  • Then check if Windows is now able to detect your Graphics Card as well as the latest driver for it. If not, proceed to the next step.
  • Right-click on the driver again and click on the “Update Driver Software…” option.
  • Now click on the Browse my computer for driver software option and then click on Let me pick from a list of device drivers on my computer.
  • Afterward, select a compatible driver for your computer named NVIDIA Graphics Card and then proceed.
  • Wait for the whole process to be completed and restart your computer to successfully apply the changes made.

Option 2 – Get the latest version of Graphics drivers from the manufacturer’s website

In case you don’t know the manufacturer of the Graphics Processing Unit or GPU of your computer, you need to check first. They’re usually NVIDIA, Intel, or AMD. So if your computer’s Graphics Processing Unit is manufactured by NVIDIA, you need to get the latest version from their official website.

Option 3 – Try to install the latest Graphics driver in Compatibility Mode

If you’re not able to install the Graphics drivers you’ve downloaded, you can try installing them again but this time using Compatibility mode. Follow the steps below to do so:
  • You need to download the driver and place it on your desktop.
  • After that, right-click on it and select Properties.
  • Next, switch to the Compatibility tab where you should see two options:
    • Compatibility troubleshooter, and let Windows figure out what works best for you. If it fails, follow the next.
    • Manually choose the version of Windows it was correctly working.
  • You also have the option to change the DPI settings and see if that helps. Then click the Apply and OK buttons.
  • Now right-click on the file and select the “Run as administrator” option to install. After that, you should now be able to change your screen aspect ratio to what you were using early on.
Note: If you have other programs that won’t work on the existing version of Windows, then make sure to run the program in a Compatibility mode.

Option 4 – Try to run the Program Compatibility Troubleshooter

You might also want to run the Program Compatibility Troubleshooter. This built-in troubleshooter is available in the Windows Update & Security section. From there, select Troubleshoot. This will find a list of programs for you and since you have already downloaded the driver files, just click on Not Listed located at the top of the program list. After that, browse and select the driver files and then let the program do its job.
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File Record Segment is Unreadable in Windows 10
If you suddenly encounter an error message saying, “ File Record Segment is Unreadable ” on a blue screen while booting your PC, it means that your hard drive is in an error state. This particular blue screen of death error might have a lot of bad sectors or might have reached its end. The workarounds you can try to resolve the issue is by locating the bad sectors or checking your hard drive for any discrepancies in the mapping and fix them. Follow the detailed instructions laid out below for these workarounds.

Option 1 – Try to check for any bad sectors and wrong configurations in your hard drive

The first thing you have to check is the boot files on your PC. As you know, your PC boots from these files and if there is anything wrong with any one of them or if one of them ends up getting corrupted, you will most likely see the blue screen of death error or a prompt with an error message saying, “File record segment is unreadable”. According to some users who reported this issue, new hard drives aren’t exempted from this error. That’s why it is recommended that you carry out this solution no matter what kind of scenario you are in. You will have to launch the Command Prompt in recovery mode and see if you can fix the problem by executing the check disk commands.
  • Upon booting, restart your PC and tap F11 to go to the recovery environment then select Troubleshoot.
  • Next, click Advanced from the given options and select Command Prompt.
  • After opening Command Prompt, execute the commands listed below, and don’t forget to hit Enter right after you type in each one of them and if you have installed Windows to some different directory, you must replace “C” with the name of the drive you’ve installed Windows with.
  • chkdsk C: /r /x
  • chkdsk C: /f
Note: The Chkdsk function might take a while before it finishes its operations so you need to be patient and wait until the entire process is completed. And depending on the situation, it might even take a day at most so patience is really the key here.

Option 2 – Try connecting the hard drive to a different computer

If option 1 didn’t work for you and you’re still seeing the error, you can try connecting the hard drive to a different computer and then copy the data first. Make it a priority to salvage the data just in case the hard drive won’t make it in the future. After replicating your hard drive, you can then try running the chkdsk commands that are listed in option 1 above in the new computer you’re connecting your hard drive to and make sure that you key in the correct drive letter that’s assigned to the hard drive you’re using. After executing the chkdsk commands, plug your hard drive back into the previous computer and then check if you can now boot it without any issues.

Option 4 – Replace the faulty hard drive

If none of the options provided above really worked out then maybe it’s time to consider getting a replacement for your hard drive. In about 50% of the cases about this error, some unfortunate users were left with no choice but to replace the hard drive since the problem is with the hard drive itself. Hard drives have a complex running mechanism which includes a head and the disk that rotates accordingly so you can check if the cables connected to the hard drive are connected properly and if it is in a correct position or not. In addition, you also have to make sure that the SATA adapters where the hard drive is connected are working properly. If the drive is showing problems in the I/O operation, there is little chance for you to use it as a normal hard drive. If the hard drive is in warranty, get it checked and replace it. If not, you might consider taking it to the service center for the specialists to take a look into it.
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Fix Power surge on the USB port
USB ports, just like any other ports, also comes with a power rating. The default power output of a standard USB port is 0.5 amperes and if you notice, mobile phones charge slowly on USB ports which explains why. There are times when Windows may throw an error or warning that says, “Power surge on the USB port”. This kind of error occurs when a connected device tried to draw more power and the error comes as a part of that notification so when you select it, it will say,
“A USB device has malfunctioned and exceeded the power limits of its hub port. You should disconnect the device”.
To easily fix the problem, you can try to disconnect the device and click on Reset and if you click on Close, the port will not work until you unplug it and then restart your computer. On the other hand, if disconnecting the device did not resolve the problem, you can try running the Hardware & USB troubleshooter or use a USB hub. You can also try to reinstall, uninstall or roll back the USB drivers or run the OEM diagnostics. For more information, refer to each one of the potential fixes provided below.

Option 1 – Try to run the Hardware & USB troubleshooter

  • The first thing you need to do is click on Start and then on the gear-like icon to pull up the window for Settings.
  • After opening Settings, look for the Update and Security option and select it.
  • From there, go to the Troubleshoot option located on the left-hand side of the list.
  • Next, select Hardware and Devices from the list and open the Troubleshooter and run it. Once it is doing its job, wait for it to complete the process and then restart the system.
  • After the system restarts, check if the problem’s now fixed. If not, refer to the next option given below.
Note: You could also try to run the USB troubleshooter as it could also resolve the problem.

Option 2 – Try to use a USB hub

If you’ve encountered the error on a specific device, then it is possible that the device requires more voltage. To fix this error, you can try to use the same device on another computer and if you still got the same error, you might want to use a USB hub that comes with its power source. USB hubs come with high-speed charging ports that should be able to supply the power needed for the device.

Option 3 – Update, rollback or reinstall the Universal Serial Bus Controller driver

If updating the drivers of the device did not fix the “The device is not ready” error, you can try to update, rollback, or reinstall the Universal Serial Bus Controller drivers instead of using the Device Manager. Refer to the following steps:
  • First, click the Start button and type “device manager”.
  • Then click on the “Device Manager” from the search results to open it.
  • From there, look for the “Universal Serial Bus controllers” option and then right-click on each one of the USB drivers and select the Update Driver from the menu.
Note: If it is a regular USB drive, then it will be listed as a USB Mass Storage Device but if you have a USB 3.0 device, then look for a USB 3.0 Extensible Host Controller.
  • Restart your PC and then click the “Search automatically for updated driver software” option.
Note: If updating the USB Controller drivers didn’t work, you can try to reinstall them instead.

Option 4 – Try running OEM Diagnostics if you have any

If the laptop or desktop computer you are using is a branded one, OEMs usually include software to diagnose issues in the computer like the USB port error. So if you have this software, try to run it for diagnosis and use any given suggestions to fix the error.
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