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Quick Fix Guide for STOP 0x00000014 Error

What Is STOP 0x00000014 Error?

0x00000014 error is actually an error that is always displayed on a STOP message.

It is also known as Blue Screen of Death, abbreviated as BSOD. When this error occurs, the message that is displayed to the user either says ‘STOP: 0x00000014’ or states ‘CREATE_DELETE_LOCK_NOT_LOCKED’. It is crucial to fix this error to ensure your program is functioning appropriately. If this error message is not rectified, you might be opened to other error messages, such as error code 0x000000d1

Solution

Restoro box image
Error Causes

As far as the causes of STOP 0x00000014 error are concerned, this error usually occurs when a device driver or hardware problem occurs. This error may also occur if users attempt to run some specific application or update or modify an existing application. When a 0x00000014 error occurs, the operating system restarts to disable the PC from performing any further.

Without taking into consideration the causes of its occurrence, it is crucial to make sure that the 0x00000014 error is fixed as soon as possible to eliminate any undesired inconvenience in the future.

Further Information and Manual Repair

A lot of times when an operating system tries to recover from the STOP 0x00000014 error, the user is prompted that Windows has recovered from an unexpected shutdown.

However, if Windows fails to recover on its own, manual repair has to be performed.

While there are several ways this error can be fixed, some of the most effective and efficient ways of troubleshooting the 0x00000014 error are listed below as follows.

  • Restart your computer. Often simply restarting the computer can help eliminate the problem.
  • If restarting the system doesn’t help, find if you have recently modified or altered any hardware or driver. It is possible that the 0x00000014 error has been caused by the recent modification. Undo the changes and find out if the error occurs again. If it doesn’t, it is highly likely the issue has been resolved.

However, if the error persists, some solutions that may work are outlined below.

  • Start your system using the Last Known Good Configuration. This will undo any changes in the driver and recent registry.
  • Another solution is to manually perform System Restore. This will also return the system back to its former state.
  • Another idea that my work is to use roll back the device driver. When the driver will return to its previous version, the problem will easily be resolved.

To keep the 0x00000014 error from occurring in the future, it is advised to unplug any newly installed hardware or reinstall any deleted software.

If you're not tech-savvy and wish to get this error code rectified in a jiffy, download a powerful automated tool and perform a computer scan.

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Computer won’t upload Pictures to websites
Windows 10 is undeniably one of the great operating systems and the same thing can be said about a lot of computers that are running it. However, there are instances when things don’t go as you expect them to be. One of the many issues you might face when using Windows 10 is the inability to upload any pictures over the web. If you are facing this issue right now, you are not alone for a lot of users have suffered from the same problem at least once. Even though it might seem like a minor problem, some users find it inconvenient especially the ones who often upload pictures online. Worry not though for this post will guide you on what you can do if you aren’t able to upload any images to websites on your Windows 10 computer. To get started in troubleshooting the problem, here are some suggestions that might help:

Option 1 – Try to clear browser cache and try downloading again

There are times when some data in the browser is conflicting with the loading of the website and triggers some problems like not being able to upload pictures to websites. And so you can try to clear your browser’s data. This might be a very basic solution but oftentimes it works in fixing this kind of odd problem in your browser.

Option 2 – Open your browser in Incognito Mode

The next thing you can do to fix the problem is to try opening the web page in Incognito Mode. When your browser is in this mode, it will work without extensions. This would help in fixing the problem especially if it was caused by some extension or toolbar in your browser. All you have to do is open any web page in Chrome and tap the Ctrl + Shift + N key combination to open a window in Incognito Mode.

Option 3 – Try to disable and get rid of the problematic extension

The next thing you can do after trying the Incognito mode in your browser is to see if a browser extension is the one that’s causing the problem. And if you have installed a lot of browser extensions, then identifying which one is the culprit may take a while but not too long. Once you’ve identified the culprit, you can get rid of that browser extension and see if you can now upload pictures on websites.

Option 4 – Try to reset your browser

You might also want to reset your browser as it could also help in resolving the issue. To reset your browser, here’s what you have to do:

Google Chrome

  • Open Google Chrome, then tap the Alt + F keys.
  • After that, click on Settings.
  • Next, scroll down until you see the Advanced option, once you see it, click on it.
  • After clicking the Advanced option, go to the “Restore and clean up option and click on the “Restore settings to their original defaults” option to reset Google Chrome.
  • Now restart Google Chrome.

Mozilla Firefox

  • Open Mozilla Firefox and tap Ctrl + Shift + A to access the Add-ons Manager.
  • In the Extensions, menu Remove the unwanted extension.
  • Restart the browser and tap keys Alt + T.
  • Select Options and then move to the General menu.
  • Overwrite the URL in the Home Page section and then restart the browser.

Internet Explorer

  • Launch Internet Explorer.
  • Next, click the wrench icon for Settings.
  • Then click Internet Options.
  • After that, go to the Advanced tab.
  • From there, click the Reset button. This will reset Internet Explorer’s settings to their default condition.
  • Now click OK to save the changes made.
  • Restart your computer.

Option 5 – Update your browser or switch to another one

The last option you can try is to update your browser. You can do it by checking for any available updates from its official site and then install it. However, if updating the browser did not help, you might want to consider switching to another browser.
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Steps to Fixing Error Code 38

Error Code 38 – What is it?

Error Code 38 is a device driver error that users encounter on any Windows 2000 operating system and its following versions.

It occurs when the peripheral device that you connect to your PC cannot be accessed due to an inability of the Windows system to acknowledge the driver as a previous record of the driver being loaded is found in its memory.

It is a common error that users come across and appears on your PC with the following message:

“Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)”

Solution

driverfix boxError Causes

Error Code 38 is prompted when incomplete program files are left in the Windows system which damage or corrupt its files. There are various factors that contribute to this, some of which are:

  • An incomplete program installation
  • An incomplete program uninstallation
  • Hardware is not removed properly
  • System recovery from viruses
  • An improper system shut down

The above triggers are very likely to create incomplete files within the Windows registry thereby leading to its damage and corruption.

This is especially true in the case of your PC when it has recovered from viruses when using anti-virus software. The anti-virus in its effort to remove the virus also could remove the files which contain them thereby increasing the risk of the error code.

These damaged files can severely impact the health of your PC and are imperative to fix it immediately to prevent further problems.

Further Information and Manual Repair

Although this error code may pose serious problems for your PC, thankfully, it is very similar to other PC driver errors and thus is an easy one to get rid of. Here are various methods that you can use to get your PC running smoothly again.

Method 1 – Restart your PC

The easiest method you can use to solve your PC error code is to simply restart your PC. It may be that the error prompted upon connecting the device you have connected is merely a temporary problem, and upon restart, will resume functioning smoothly.

Method 2 – Run the Troubleshooting Wizard

If restarting your PC does not help, you will have to find the exact nature of the problem by running the troubleshooting wizard for the device and then address the problem accordingly. To do this, proceed with the following steps:

  1. Run Device Manager on your PC
  2. Click on the program under the installed programs that is creating problems for you
  3. Click on the ‘General’ Tab
  4. Click ‘Troubleshoot’
  5. Upon opening, the Troubleshooting Wizard will ask a series of questions regarding the error. Answer the questions and follow its directions for solving the error code.

After following the directions of the Troubleshooting wizard, make sure to restart your PC for the changes to take effect. Now check if your device is still causing problems.

Method 3 – Use System Restore

If the error persists, you can use system restore to eliminate the problem. Here is how to do so:

  1. Log in using an Administrator account
  2. Click ‘Start’ button and select All Programs > Accessories > System Tools > System Restore
  3. Click ‘Restore my computer to an earlier time’ and click ‘Next’
  4. Select the last Windows to restore point from the ‘On this list, click a restore point’ list, and click ‘Next’
  5. Click ‘Next’ on the confirmation window to proceed
  6. Restart your PC after restoration is complete

By restoring the system via a last saved system checkpoint, you can obtain undamaged Windows system files that can help resolve the error code.

Method 4 – Manually uninstall and reinstall the device driver

If using system restore does not work either, you may have to resort to manually uninstalling and then reinstalling the device driver causing the problem.

This would be necessary since the remaining incomplete files due to a partial removal or installation of programs are responsible for the error code. By uninstalling and reinstalling the device driver program, it would lead to the completion of the files.

You can do this by firstly logging in as Administrator and opening Device Manager. Select the device that is causing the problem and double click it; make sure that the peripheral is connected properly to the PC.

Upon opening, click on the ‘Driver’ tab and then select ‘Update Driver’. Make sure to refer to the system documentation that you received with your PC or computer to check for the motherboard details and driver specifics.

Method 5 – Use software to automatically download the driver

Manually uninstalling and reinstalling the driver will do the trick; however, it may be time-consuming especially when you would have to resort to your hardware user manual.

Using a program such as DriverFIX can save you a lot of time and frustration in having your device to work properly on your computer.

DriverFIX, with its user-friendly approach to help you fix your PC issues, comes with an integrated database that detects which drivers you need to reconfigure within just a few seconds and downloads it automatically.

It further ensures that your drivers are installed in their entirety leaving no room for any incomplete files to remain that create Error Code 38, or any other driver-related errors for that matter.

It also has the added advantage of being able to backup and restores your files should there be the slightest possibility of system file damage. DriverFIX is the answer to fixing your PC error codes accurately and quickly.

Click here to download DriverFIX to fix Error Code 38 quickly and effectively!

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If your internet suddenly stops working on your Windows 10 computer and you get an error message saying, “Windows is still setting up the class configuration for this device (Code 56)”, then read on as this post will show you what you can do to resolve it. This kind of issue has something to do with the Network Adapter and you can see this error message in the Properties menu of the corresponding Network Adapter under the Device Manager. This kind of issue could be caused by many things. For one, it could be caused by your VPN connection if you are using one or it could also be due to an outdated driver. Whatever the cause may be, here are some suggestions you have to check out to fix the error.

Option 1 – Check your VPN

When you install a virtual machine or VPN software on your computer, a new setup will be added in the Network Connection settings and helps your computer in using that adapter setting each time the VPN is turned on. Assuming that you are using an Ethernet connection but your system is trying to use another adapter or settings, that’s when issues occur and one of them is the “Windows is still setting up the class configuration for this device” error. To fix it, you can try to disable your VPN temporarily and see if the error is resolved or not and if turns out that your VPN is the culprit, you have to uninstall it and install a new one or its latest version. To uninstall it, follow the steps below.
  • Tap the Win + R keys to open the Run dialog box
  • Then type “appwiz.cpl” in the field and hit Enter to open the Programs and Features in Control Panel.
  • From there, look for the VPN service you are using, select it and then click on Uninstall to remove it.
  • After that, restart your computer and try to install the latest version of the program again. It should work now. If not, proceed to the next available option below.

Option 2 – Try to update or rollback or uninstall the Network Adapter drivers

You might also want to update, roll back or disable your Network drivers to fix the “This operation failed as no adapter is in the state permissible for this operation” error.
  • Tap the Win + R keys to launch the Run window and then type in the “devmgmt.msc” command and hit Enter to open the Device Manager window.
  • Under the Device Manager, you will see a list of drivers. From there, look for the Network Adapters and expand it.
  • Then right-click on each one of the Network drivers and depending on your preference, you can either select “Update driver”, “Disable device” or “Uninstall device”.
  • After that, restart your PC and see if it helped in fixing the netio.sys Blue Screen error.

Option 3 – Try to run the Network Adapter troubleshooter

To run the Network Troubleshooter, refer to these steps:
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  • Next, scroll down and select the “Network Adapter” option from the right pane.
  • Then click on the Run Troubleshooter” button.
  • After that, your computer will check for any possible errors and will pinpoint the root cause of the problem if possible.
  • Restart your computer.

Option 4 – Try to reset the Network

You might perform a Network Reset to resolve the problem if none of the three given options above worked. This will reset the entire network configuration including your IP address. To perform Network Reset, follow these steps:
  • Tap the Win + I keys to open Settings.
  • From there, go to the Network and Internet section.
  • Next, scroll down and look for “Network Reset” under the status pane.
  • After that, click on Network Reset and then on Reset now to start resetting the network configuration. Once done, check if it is able to fix the error or not.
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An Easy Guide to Resolving Error C00D11B1

Error C00D11B1- What is it?

Error C00D11B1 is a type of Windows Media Player error code. The error C00D11B1 hampers your ability to play videos, MP3 files and songs on Windows Media Player. The error is displayed in the following format:
Error C00D11B1:’Windows Media Player can’t play the file.’

Solution

Restoro box imageError Causes

The cause of error C00D11B1 message pop up on your computer can be narrowed down to one particular reason virtually because this error may be triggered due to several reasons, these include:
  • Corrupt DRM license
  • Enabled codec of the video in Windows Media Player codecs section
  • Registry Corruption
The good news is that this error is not fatal and does not pose serious PC threats like runtime and BSoD error codes. However, it is still advisable to resolve to ensure you are able to watch movies and listen to songs on Windows Media Player without any difficulty.

Further Information and Manual Repair

Here are some of the best and effective do it yourself methods to resolve the error C00D11B1 on your PC right away:

Method 1- Disable the codec of the video option in the Codecs Section

If you are unable to play downloaded movie files on your PC on Windows Media Player, then try this method to resolve the issue. Simply open Windows Media Player, Go to Tools, Options, DVD and then click Advanced Tab. Here find the codecs section, scroll down to the codec of the video you are trying to play and see if it says enabled. If it does, then disable it and then select a decorder for the codec. Now try running the video again on your Windows Media Player. This will hopefully resolve the issue. Nonetheless if the error still persists, try method 2.

Method 2- Delete DRM Licenses & cache and Download it Again

Sometimes the error C00D11B1 can also be trigged by corrupt DRM licenses & cache. To resolve the issue, simply delete all files. First open Windows Explorer (Windows key + E) and then go to C:ProgramDataMicrosoftWindowsDRM. Now delete all files in this folder. Once deleted, Let Windows Media Player download your license again. After downloading the DRM license again, run the Windows Media Player to see if it works.

Method 3- Disable Firewall Temporarily

Firewall can also be responsible for blocking the Windows Media Player streaming. Firewalls often block important ports that are required in order to run some programs. If this is the cause, then simply disable Firewall temporarily to resolve the issue.

Method 4- Repair the Registry

Registry is that part of your computer that saves all the activities performed on the PC and all the files too including both important and unimportant files like cookies, junk files and bad registry entries. If these unimportant and obsolete files are not removed frequently, the registry gets corrupt and damaged. And due to this reason you may experience error code C00D11B1 on your system. To resolve this issue, simply repair the damaged registry by downloading Restoro. This is a powerful PC Fixer integrated with a registry cleaner. The registry cleaner removes all unnecessary files, cleans and repairs the registry in seconds. Click here to download Restoro and fix error C00D11B1 on your PC right now!
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  2. After the quick settings menu appears click on the right arrow located right of the volume slider. If the arrow is not present, instead of click on the pencil icon, then on add, and finally select Volume from the list.
  3. After clicking on the arrow icon, a list of all enabled audio devices on the system will replace the volume slider. Click on the desired audio device in order to make it active.
  4. Click anywhere outside the quick setting menu to save changes and close it.
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Option 1 – Disable the Add-ins

Although add-ins enhance Microsoft Word, there are times when they can also cause problems that end up breaking Microsoft Word instead of improving it which is why you have to disable them. Refer to the following steps to do so:
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  • After that, select Options from the menu and then click on Add-ins.
  • From there, you’ll see Manage: Com Add-ins as well as a button that says Go.
  • Now click on the Go button and wait for a couple of seconds for a new window to appear.
  • In the newly opened window, uncheck all the Add-ins and click on OK.
  • Restart Microsoft Word and check if the “Template_fields” error is now fixed or not.

Option 2 – Try starting Word in Safe Mode

You might also want to try rebooting Microsoft Office in Safe Mode as it is one of your best shots in finding out whether the problem is internal or external. However, if the problem does not appear after you reboot Microsoft Word in Safe Mode, then there is a possibility that the problem is with Microsoft Office itself. On the other hand, if the problem persists, then it could be a deeper issue.
  • First, start Microsoft Word in Safe Mode.
  • Next, tap and hold the Ctrl key on your keyboard and open the Word document.
  • After that, you should see a dialog box. Click on Yes and see if Microsoft Word opens in Safe Mode.
  • Alternatively, you can open the search box and then type “winword.exe /safe” and hit Enter.

Option 3 – Try repairing Microsoft Office

If the first two options didn’t work, then you might want to try repairing Microsoft Office without getting rid of it. In most cases, this usually works in fixing any problems and returns the program back to its default state. To repair Microsoft Office, follow the steps below.
  • Right-click on the Start Menu button and select Apps and Features.
  • Next, scroll until you see the Microsoft Office program you want to repair and then select the Modify option.
  • After that, follow the options to repair Microsoft Office and then restart your PC and see if the “Template_fields” error is no longer present.
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Fix Memory error 0x0000001A on Windows
One of the hardest issues you can encounter on your Windows computer is the Blue Screen of Death error. There are various kinds of BSOD or Stop errors and one of them is the “Memory Management Error 0x0000001A” error. This kind of Stop error might signify a hardware problem in your computer and is most likely caused by an issue with RAM or hard disk or even malware that takes up all your computer’s memory, thus, making it crash and display a BSOD error like the Memory Management Error 0x0000001A. Moreover, this kind of Stop error can also occur during the Windows upgrading process. So in this post, we’ll show you what you can do to fix the Memory Management error on your Windows 10 PC.

Option 1 – Run the Blue Screen Troubleshooter

The Blue Screen troubleshooter is a built-in tool in Windows 10 that can be found on the Settings Troubleshooters page. To use it, refer to these steps:
  • Tap the Win + I keys to open the Settings panel.
  • Then go to Update & Security > Troubleshoot.
  • From there, look for the option called “Blue Screen” on your right-hand side and then click the “Run the troubleshooter” button to run the Blue Screen Troubleshooter and then follow the next on-screen options. Note that you might have to boot your PC into Safe Mode.

Option 2 – Update the device drivers

  • Tap the Win + R keys to launch Run.
  • Type in devmgmt.msc into the box and tap Enter or click OK to open the Device Manager.
  • After that, a list of device drivers will be displayed. Look for the device driver you and then select either “Update driver” or “Uninstall device”. And if you find any “Unknown device”, you need to update it as well.
  • Select the “Search automatically for updated driver software” option and then follow the instructions to complete the process.
  • If you have chosen to uninstall the driver, follow the screen options to complete the process and then restart your PC.
  • Connect the device and Scan for hardware changes – you can see this option under Device Manager > Action.

Option 3 – Run the Windows Memory Diagnostics Tool to test RAM

Since the issue concerns the memory of your computer, you can also try running the Windows Memory Diagnostics Tool to find out if the RAM module of your computer has become corrupted. To run this tool, follow these steps:
  • Tap the Win + S keys to open Search.
  • Then type “Windows Memory Diagnostics Tool” in the field and hit Enter to open the Windows Memory Diagnostics Tool.
  • After that select any of the following option from the prompt that appears:
    • “Restart now and check for problems (recommended)”
    • “Check for problems the next time I start my computer”
  • After that, if you find that your RAM is corrupted, you might have to purchase a new one or change the motherboard of your computer.

Option 4 – Run the DISM tool

There are cases when the Memory Management Error 0x0000001A error is caused by the Windows System Image so you need to repair it using the DISM or Deployment Imaging and Servicing Management tool. The DISM tool is another command-line tool in the Windows operating system that could help users fix various corrupted system files. To use it, follow these steps:
  • Open the Command Prompt as admin.
  • Then type in this command: Dism /Online /CheckHealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 5 – Run the SFC scan

  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.

Option 6 – Try using System Restore

You can also try to perform a System Restore as it can also help you fix the BSOD error. You can do this option either by booting into Safe Mode or in System Restore. If you are already in the Advanced Startup Options, just directly select System Restore and proceed with the next steps. And if you have just booted your PC into Safe Mode, refer to the steps below.
  • Tap the Win + R keys to open the Run dialog box.
  • After that, type in “sysdm.cpl” in the field and tap Enter.
  • Next, go to the System Protection tab then click the System Restore button. This will open a new window where you have to select your preferred System Restore point.
  • After that, follow the on-screen instructions to finish the process and then restart your computer and check if the problem is fixed or not.
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Driver Power State Failure Error in Windows
Driver state power failure error can be linked to three things happening in your computer. Incorrect power settings, driver issues, or incompatible hardware. Sadly when this error happens you only receive a blue screen of death with this message: Blue screen of death driver power state failureSadly receiving this blue screen does not really explain which of the three cases is the correct one and causing the unwanted issue. That being said, this article will not offer you a direct solution this time, it will be more like a guide on what to check and to do in order to remove this error, reason for this is the nature of the error itself. If your computer is booting properly and you can enter Windows without issues the first thing you can try is going into power options and set it to high performance, if you are on a laptop set high performance both ways, when plugged and when on battery. Power performance settings can reflect on some hardware and can cause mayhem. After setting reboot the computer and see if the error repeats itself. If the error persists go to the device manager and see if there is hardware that has any kind of warning beside it. If there is, update the driver or remove the driver of the device to see if this fixes the issue. If all of the previous two things fail there is another thing you could try. Turn off your computer and disconnect all hardware except the most basic one. Now, this may take a long period of time but boot your computer and then repeat this process but each time add a new piece of hardware to eliminate and find which one is causing the issue. When found try to see if it is repairable through driver updates or get a new device.
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Enabling the new Light Mode Theme in Windows
In case you don’t know, Windows now comes with an all-new Light Mode theme which gives a light accent color to the Taskbar, Start, and Notification Area. Aside from that, it also brings new improvements and features. This new theme is somewhere between dark and completely white and in this post, you will be guided on how you can enable this new feature in your Windows 10 computer. Although the Light Mode sure looks stunning and a lot of users love it, it actually switches all the apps plus the Taskbar and Start Menu to the light mode which was not the case before. In addition, the icons in the system tray area, as well as the notification center, are also inverted. To resolve that, there are several ways you can customize the light mode theme as well as activate it in the Windows 10 v1903. How? Refer to each one of the options given below.

Option 1 – Via Theme settings

Windows 10 brought a new theme called “Windows (Light)” which will enable the light mode automatically and will set the accent colors to automatic. This will also apply the new Windows 10 wallpaper on your desktop. To enable Windows (Light), all you have to do is right-click on the desktop and select Themes from the left menu. After that, select the Windows (Light) option under the Change Themes section. This will apply to the Windows (Light) mode.

Option 2 – Via Color settings

The second and more customizable way to activate the light mode is via Settings. Aside from the Light and Dark, Windows also introduced a Custom color option which allows you to decide the default Windows and App mode independently. To enable Light mode via Settings, refer to the steps below.
  • First, open Settings and go to Personalization.
  • After that, select “Colours” from the left menu.
  • Next, select Light under the “Choose your color” section to activate the light mode in Windows 10. This will activate light mode all over your computer.
Note: If after activating light mode, you find that you don’t like it and you want to keep things as they were before (Light App Mode and Dark Windows Mode), you can achieve that using the Custom option. All you have to do is select Custom from the drop-down menu to decide the default Windows and app mode independently. After that, select light under the default app mode and dark under the default Windows mode so that you can keep things as they were before the update. On the other hand, you can also try the opposite version of the light Windows mode and Dark app mode since Windows increased the level of customizability which allows users to use an option of a completely light mode.
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Fix Hello Errors 0x801c004d or 0x80070490
As you know, Windows Hello offers you quick access to computers since you can log in to your Windows devices three times faster compared to passwords with the help of the camera via Face recognition and fingerprint reader. This way, Windows Hello will recognize you right away. However, there are also times when you might encounter some problems when using Windows Hello. For one, if you are trying to add the PIN method to Windows Hello on your Windows 10 computer but you suddenly encountered an error code of 0x801c004d or if you are trying to use your existing pin and you encounter an error code of 0x80070490 along with an error message that says, “Not recognized”, then read on as this post will guide you on how you can fix both of these errors. Here is the complete content for both errors:
  • 0x801c004d – Unable to enroll a device to use a PIN for login”
  • 0x80070490 - Not recognized, Pin and fingerprint are no longer options for signing in”
If you got any of these two errors, there are several potential fixes you can check out to resolve them. You can try to check for any Windows Updates or create the PIN again or check the CNG Key Isolation Service. You could also try to reset the TPM or create a new User Account. For more information, follow the instructions provided below.

Option 1 – Try checking for any available Windows Updates

The first thing you can do is to check for any available Windows Updates. It is possible that your computer may be outdated and is the reason why you’re having troubles with Windows Hello. To check for Windows Updates, just go to Settings and from there, head over to the Update and Security section and click on Windows Updates located on the left pane, and then click on the Check for Updates option. Wait until the process of checking updates is completed and if it finds new updates, install it. After you install the new Windows Updates, check if you can now add the PIN on Windows Hello or not.

Option 2 – Try creating the PIN again

The next thing you can do is to create the PIN again by signing out and signing in again and then try creating the PIN once more. If this does not work, you can try restarting your computer and creating the PIN again. You could also try removing the PIN and then change it.
  • Remove the PIN by going to Settings > Accounts > Sign-in options.
  • From there, go to the PIN section and click on the Remove button.
  • You will be asked to verify your account to proceed in removing the PIN, enter your credentials.
  • Restart your computer and then set up a new PIN.
  • Once you’re done, restart your computer and check if the error is gone now.

Option 3 – Try checking the CNG Key Isolation Service

The CNG Key Isolation Service is the one that stores and uses long-lived keys in a secure process complying with the common criteria requirements and it is possible that the error could be related to this service. This service is hosted in the LSA processes and provides key process isolation to private keys and associated cryptographic operations as required by the common criteria. Thus, you need to check this service to see if it’s the one that’s causing the error.
  • Tap the Win + R keys to open the Run dialog box and type “services.msc” in the field and hit Enter to open the Windows Services Manager.
  • Next, locate the “CNG Key Isolation Service” and once you find it, double click on it to open its Properties box.
  • After opening its Properties, check its Startup type and select Manual. This is the default setting and if it is Disabled, then it’s no wonder why you’re getting errors with Windows Hello, thus, you need to enable it.
  • Once done, restart your computer and check if you can now add the PIN to Windows Hello. If you still get the error, then you might want to try setting the CNG Key Isolation Service from Manual to Automatic and then click on the Start button and see if it fixes the error or not.

Option 4 – Try to reset the Trusted Platform Module or TPM

You might also want to try resetting the Trusted Platform Module or TPM to fix the error. You can do this by opening Windows PowerShell and then executing the “Clear-Tpm” command. After that, check if the error is now resolved.

Option 5 – Try to create a new User Account

You could also try to create a new User Account on your Windows 10 computer to fix the Windows Hello error. Once you have created a new local user or administrator account in Windows 10, check if you are now able to add the PIN from this newly created user account.
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