If there are any third-party add-ons or proxy settings that interfere with your Windows 10 computer’s internet connection, then you will most likely encounter a problem where you see an error message saying, “Website is online but isn’t responding to connection attempts” when you try to run the Network Adapter troubleshooter.
Like pointed out, this kind of error can be caused by some proxy settings that prevent the connection. On the other hand, it could also be caused by some third-party add-ons. To fix this error, read on as this post will guide you on what you can do to fix it. You can try to turn off the proxy settings or disable the add-ons on your browser. You can also try resetting both the TCP/IP and DNS as well as reset the network. For more details, refer to the options provided below.
Option 1 – Try to turn off the proxy settings
There are some users who reported that they’ve fixed the problem after they’ve disabled the use of a proxy server using the built-in way. Follow the steps below to disable the proxy server.
- Tap the Win + R keys to open the Run dialog box.
- Then type “inetcpl.cpl” in the field and hit Enter to pull up the Internet Properties.
- After that, go to the Connections tab and select the LAN settings.
- From there. Uncheck the “Use a Proxy Server” option for your LAN and then make sure that the “Automatically detect settings” option is checked.
- Now click the OK and the Apply buttons.
- Restart your PC.
Note: If you are using a third-party proxy service, you have to disable it.
Option 2 – Try disabling the add-ons or browser extensions
The next thing you can do to fix the problem is to disable any extensions or add-ons on your browser. For instance, if you are using Chrome, here’s what you have to do:
- Open Chrome and press Alt + F keys.
- Go to More tools and click Extensions to look for any suspicious browser extensions or toolbars.
- Click the Recycle bin and select Remove.
- Restart Chrome and press Alt + F keys again.
- Proceed to On Startup and mark Open a specific page or set of pages.
- To check if the browser hijacker is still active, click Set pages, if it is active, overwrite the URL.
Option 3 – Try to update the Network Adapter Driver
Follow the steps below to update your Network Adapter Driver:
- Tap the Win + R keys to launch the Run window and then type in the “MSC” command and hit Enter to open the Device Manager window.
- From there, expand the list of all the network drives and update each one of them.
Note: If updating the network drivers didn’t help in fixing the problem, you can also try to uninstall the very same drivers and restart your Windows 10 PC. After that, the system itself will reinstall the drivers you just uninstalled. Alternatively, you can also download and install the drivers from the manufacturer’s website directly.
Option 4 – Try to reset the TCP/IP and the DNS cache
As you know, the TCP/IP or the Internet Protocol is the most important thing if you want to use the internet on your computer. That’s why if it ends up getting corrupted, you need to reset the TCP/IP to fix the problem. To reset TCP/IP, refer to these steps:
- In the Windows start to search, type “command prompt” and right-click on Command Prompt from the search results.
- Then select the “Run as administrator” option to open Command Prompt with admin privileges.
- After that, execute this command: netsh int ip reset resettcpip.txt
- Next, execute this second command: ipconfig /flushdns
- Once it’s done, exit Command Prompt and restart your computer and then check if the error is now fixed.
Option 5 – Try to reset the Network
You can also try to perform a Network Reset to resolve the problem. This will reset the entire network configuration including your IP address. To perform Network Reset, follow these steps:
- Tap the Win + I keys to open Settings.
- From there, go to the Network and Internet section.
- Next, scroll down and look for “Network Reset” under the status pane.
- After that, click on Network Reset and then on Reset now to start resetting the network configuration. Once done, check if it is able to fix the error or not.