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A Guide to Fixing Error 0x80070652 Windows 10

Error Code 0x80070652 – What is it?

Error code 0x80070652 occurs when Windows users attempt to upgrade their operating system while another program is in the process of being downloaded. It may also occur due to problems related to previously failed update attempts within Window Update. When this Windows 10 upgrade occurs, Windows users fail to access the version of Windows they are attempting to download. Instead, a message box occurs stating that error code 0x80070652 has occurred on the device. If this error message is not rectified, it could give birth to other Windows 10 errors such as error code 0x80072EE2.

Solution

Restoro box imageError Causes

Error code 0x80070652 may result from Windows 10 users attempting to download another program while upgrading their operating system. It may also be caused by an issue related to previous installations of updates. For instance, in some cases, your previous installation of the Windows process may have been interrupted or it was simply not completed properly. This causes any other upgrade process that follows to result in error code 0x80070652.

Further Information and Manual Repair

But what can be done in such a situation to resolve the error code? Windows users have several options available. For instance, they can wait on any additional program that may be in the process of downloading to complete the process before attempting to upgrade Windows. They may also troubleshoot problems related to any failed updates or select a system restore point in which the error code was not present.

The manual repair methods Windows 10 users choose may involve any of the solutions mentioned previously. The choice is largely dependent on the user and his determination to fix the error code. However, note that automated tools or Windows repair technicians may also provide solutions to PC issues like error code 0x80070652.

Method One: Verify and Troubleshoot Failed Upgrades

Since previously failed updates within Windows Update can lead to the occurrence of error code 0x80070652, Windows 10 users will need to verify which of these failed updates occurred by checking the history section of the Windows Update tool. Once you’ve been able to verify that failed updates have occurred in the recent past, you’ll need to troubleshoot these problems to rectify the error code. Follow the instructions below to check for updates that have failed to install properly via Windows Update.

  • Step one: Type Windows Update in the Search box near Start Menu
  • Step two: Select Windows Update settings
  • Step three: Select Update history
  • Step four: Review updates from the most recent to least recent to see which updates have failed
  • Step five: Click failed updates for more details and troubleshoot accordingly.

Once you’ve completed the troubleshooting of any updates which failed, proceed by rebooting your device. You may then reattempt to upgrade to the latest version of Windows 10 once no other program is in the process of being downloaded.

If the problem causing error code 0x80070652 was related to failed updates of the past, these issues will likely be resolved once you successfully troubleshoot them. However, if the error code reoccurs, apply the next manual repair solution mentioned in this article.

Method Two: Download Updates Manually via Microsoft Download Center

Another option available to users is simply downloading updates manually by visiting the official Microsoft website, specifically the Windows section which provides downloads. To successfully complete this process, ensure you look for stand-alone packages of these downloads available on the website. You will need to know the Microsoft Knowledge Base (KB) article number related to the specific update(s) which failed.

Once a Windows user has verified the KB article number of the specific update, download it from the Microsoft website, then select Run to install the update. Reboot your PC, then check Windows Update to see if you are able to successfully complete the Windows 10 upgrade.

If the upgrade fails, you may need to implement the next manual repair method as is mentioned below.

Method Three: Use Windows System Restore

One of the best options for Windows 10 users facing certain PC problems is to apply System Restore. This allows them to reset their machine for a period of time in which the problem was not present. This is known as the restore point. To apply this manual repair method, follow the steps below.

  • Step one: In the search box beside the Start Menu, type System Restore
  • Step two: Select Create a restore point
  • Step three: Select the System Protection tab then Configure or Create
  • Step four: Provide details regarding a system restore point of your choice
  • Step five: Select Create, then OK.

Method Four: Download an Automated Tool

If you wish to always have at your disposal a utility tool to fix these Windows 10 and other related issues when they do arise, download and install a powerful automated tool.

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Could not configure one or more components
If you are trying to install or upgrade your Windows 10 computer but suddenly encountered an error message saying, “Windows Could not configure one or more system components”, read on as this post will show you how you can fix the problem. You are not alone in experiencing this problem as other users also reported having the same scenario. Some of them reported getting the following error message:
“Windows could not configure one or more system components. To install Windows restart the computer with error code 0xc1900101-0x30018.”
When you check on the Windows 10 rollback log, you will see a part with the “iisetup.exe” that’s related to the abort. Usually, the upgrade process completes over 50% and gets stuck and then rolls back later on and generates the error logs. This kind of error, in most cases, appears during the upgrade of Windows 10 and is related to the Internet Information Services or IIS in Windows 10. For some unknown reason, it restricts the installation or the upgrade which causes the error to appear. To fix the “Windows could not configure one or more system components” error, you can try to remove the IIS from the Windows Features or rename the “inetsrv” folder. You could also move all the folders related to IIS to another drive. For more details, refer to the options provided below.

Option 1 – Try to remove the IIS from Windows Features

The IIS is installed from the Windows Features and you can find it at Control Panel > Programs. From there, uncheck the checkbox for the Internet Information Services. Once done, click on the OK button to save the changes. Note that this process will get rid of all the related programs, services, and folders from Windows 10. So if you want to, you can just install them later on or use an offline installer from the official site of Microsoft.

Option 2 – Try renaming the inetsrv folder

The next option you can check out to resolve the problem is to rename the “inetsrv” folder. If you have uninstalled IIS from the Windows Features, this should remove the folders as well, however, it didn’t remove the folder then you have to delete the folders that are related to the IIS by following these steps:
  • First, you have to boot into the Advanced Recovery Mode and from there, open Command Prompt.
  • Next, execute this command to rename the folder from this location, C:Windowssystem32inetsrv: rename C:/Windows/system32/inetsrv/inetsrv.old
  • Once done, boot into your computer normally and try to upgrade Windows 10 again, and check if the problem is fixed or not.

Option 3 – Try to move the folders related to IIS to a different drive

  • Tap the Win + R keys to launch the Run utility and type “services.msc” in the field and hit Enter to open the Windows Services Manager.
  • Next, look for the Application Host Helper Service from the list of services and stop it.
  • Once done, take ownership of the “WinSxS” folder and then move the *windows-iis*.*” folders to another drive. You can just search using the “*windows-iis*.*” keyword in the Start Search.
  • Next, tap the Ctrl + X keys and paste the folders to another drive.
  • After that, start the update process for Windows 10 again.
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IW Unicorn and Scorpion PC Chair cockpits
Recently on errortools.com, we were talking about Cooler Master’s Orb X gaming chair that is an absolute beast and an amazing product. One downside of Orb X is its price. IW product line is somewhat competing with Orb X with a much more affordable price aiming to probably take customer base with lower income but offering them a great experience as well. The first thing you will notice is a different design and somewhat feeling of cheaper quality if you compare it to Orb X but that is quite reasonable considering the chair itself is around 3.5 times cheaper than Orb X which really puts it in range of everyone can get it. But does a much cheaper price means low quality? Let’s explore.

IW Unicorn

IW unicornThe 2021 CLUVENS BRAND newly issued model UNICORN has fully electrical tilting capabilities to 160 degrees, Reading light-two LED & RGB illumination lighting, manual open/close keyboard tray, and armrests. This model is suitable for home and office, and also gaming computer work environments. It offers functions that enable the user to experience unprecedented comfort and quasi total immersion through strategically positioned 1-3 monitors, audio systems, and accessories. The result is a complete computer office, ergonomically optimized, with a minimal footprint that improves overall performance and productivity and health and comfort. Sitting on a chair can help a lot for relieving health problems like lower back pain, herniated discs, sciatica, and neck pain and also enhance performance and viewing effects.

More Luxury and More comfortable:

Equipped with Luxury feeling reclining Gaming chair made with high-density Mold Shaping Foam and superior quality PU leather with very comfortable texture, electrical recline to 128 degrees, and more to 160 degrees for the flat position for the user.

More High-End Setting and more High-tech:

Manual push for open / close of big sized (87x34cm) Self-Balancing Keyboard tray, adjustable with 20cm distance range with Electrical control for the height of roof arm & monitors. Electrical control for reclining Zero Gravity position or even flat position, Manual adjusted Feet pedal for a more comfortable position for feet. Using a High-Quality PU leather Gaming chair that has Heat/Massage functions with it! The IW-Unicorn monitor mounts allow the use of a single monitor up to Ultra-wide 49” or 43” in size or triple monitor setups up to 3 x 29” other monitors configurations are available upon request. (VESA standard)

IW Scorpion

IW scorpionScorpion is basically a premium version of Unicorn with being able to hold more weight, having cup holders on the armrest, etc. The look is also similar with Scorpion being more sinister-looking but overall Steel frame and chair are the same.

Conclusion

Sadly I have not personally experienced neither of these products including Orb X but from all information I have found and looked over, I would say these products are not trying to compete with each other. Although Products are similar in nature, Orb X is aimed at hi end-users focusing on privacy and robustness while IW is filling the gap of users that would like an advanced chair but are not willing or ready to shell hi amount of money for it offering advanced chairs with advanced features in somewhat affordable price.
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Five Ways of Fixing Error Code 37

What is Error Code 37?

Error Code 37 is a Device Manager Error Code that you may come across when you are unable to use an installed hardware device on your PC. It will pop up on your screen with the following display:

“Windows cannot initialize the device driver for this hardware. (Code 37)”

If you receive the above message, it means that your operating system was unable to acknowledge the drivers for a particular peripheral device.

Solution

driverfix boxError Causes

Error Code 37 mainly occurs due to device driver corruption. However, there are other factors that can trigger this error code, some of which are the following:

  • Missing device drivers
  • Out-of-date device drivers
  • Presence of malware or spyware in the system
  • The particular device is not compatible with your PC

Device driver corruption or other data corruption is not uncommon and part of everyday PC use.

From an installation gone wrong to an unexpected shutdown, commonly generated data errors are considered the main culprit behind error codes.

Further Information and Manual Repair

Just like most PC error codes, Error Code 37 isn’t that difficult to get rid of. There are many DIY methods you can try to have your PC running smoothly in no time. Here are a few methods to resolve this issue:

Method 1: Restart your PC

It is possible that the display of the error code is merely due to a temporary issue with your peripheral device and not anything serious.

Therefore, the quickest and easiest method to solve the error code 37 is to simply restart your PC.

Method 2: Scan for Viruses

If restarting does not do the trick, a quick scan for viruses and removing them is another simple method you can follow to fix your PC.

Since the error code is due to corruption of data, viruses such as malware or spyware create error in your PC’s registry and eliminating them can help restore some of the corrupt data, which also speeds up your PC.

Method 3: Undo recent changes

A possible explanation for the error code may be the recent changes in your Device Manager or due to the peripheral device installation. You can thus undo the changes by either:

  • Remove or change settings of the installed peripheral device
  • Roll back the version of the driver to the one before the update.
  • Use System Restore to reverse the changes made in the Device Manager

Method 4: Manually uninstall and reinstall the drivers

If the above stated methods do not help in speeding up your PC and is still giving you an error code, you may want to manually uninstall and reinstall the corrupt or missing drivers. Here are the following steps:

  • Double-check if the installed external device is properly connected and working smoothly
  • Open Device Manager and double click on the device that is causing problems
  • When it opens, click on the ‘Driver’ tab and click ‘Update Driver’

Method 5: Use DriverFIX

However, updating the missing or corrupt drivers can be time consuming and may also require having a hardware documentation ready that contains specific details about the driver that you should download.

To avoid this time-consuming process, you can use DriverFIX software.

DriverFIX will help you to download the required driver without you having to waste your precious time and effort looking it up in a user manual. This latest software technology is embedded with its own database that tracks the missing or corrupt driver according to your PC’s motherboard version and specific details.

It is user-friendly, which means that it will relieve you from the frustration of such PC error codes appearing from time to time and enable your PC to work efficiently in no time.

Click here to download DriverFIX to resolve Device Manager error code 37 today!

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Setting a Static IP Address in Windows 10
If you are having issues with your network connection and you have it configured to DHCP, then you shouldn’t have any issues in figuring your IP address out. If you want to prevent conflicts between network devices and enable their easy management, then you have to set a static IP address in your Windows 10 computer, worry not for this post will show you how it’s done. The IP addresses for computers are usually configured to the Dynamic Host Configuration Protocol or DHCP automatically by the respective router. This is really convenient since the devices instantly connect to your network and through this, you can save yourself the trouble of configuring the IP address for each new device manually. However, there’s a shortfall in the process – the computer’s IP address can change every now and then. Moreover, you might also find it a lot easier to share a printer or configure a Port forwarding when you set a static IP address. There are three ways to do it – you can set it via Control Panel or Windows Settings or using Windows PowerShell. For more details, follow the options provided below.

Option 1 – Set a static IP address via Control Panel

  • Right-click on the network or Wi-Fi icon located in the Taskbar.
  • Then select the “Open Network and Internet settings” option from the given list of options.
  • Next, go to Wi-Fi settings and scroll down until you see the “Related Settings” section. Here, click on the “Change adapter options” link which will open a new window that will direct you to the Network Connections section of the Control Panel.
  • After that, right-click on the network connection you want to set a static IP address for and then select the Properties option.
  • Then select Internet Protocol Version 4 (TCP/IPv4) under the Networking tab and click the Properties button.
  • Now switch the selector to the “Use the following IP address” option and make the entry for the following fields that correspond to your network setup.
    • IP address (Find it using the “ipconfig /all” command)
    • Subnet Mask (On a home network, it is 255.255.255.0)
    • Default Gateway (It is your router’s IP address.)
  • Then check the “Validate settings upon exit” option to help Windows check your new IP address quickly as well as the other relevant information to make sure that it’s working.
  • Once you’re done, click the OK button and close the network adapter’s properties window.

Option 2 – Assign Static IP address using Settings

  • First, click on the gear icon for Settings and select the Network & Internet tab.
  • Next, select Wi-Fi > Current connection where you’ll have to select the network connection your computer is connected to.
  • After that, scroll down until you reach the IP settings section and then click the Edit button.
  • Now click the drop-down arrow when the IP settings window pops up and select the Manual option.
  • Now turn on the IPv4 toggle switch and set the static IP address. You also have to set the Subnet prefix length (subnet mask). For instance, if your subnet mask is “255.255.255.0”, then the subnet prefix length in bits should be 24.
  • Afterward, configure the Default Gateway address and the Preferred DNS address and then save the changes you’ve made.

Option 3 – Assign the static IP address using Windows PowerShell

  • In the Start Search, type “PowerShell” and right-click on Windows PowerShell from the search results to open PowerShell with admin privileges.
  • After that, enter this command to view your computer’s current network configuration: Get-NetIPConfiguration
  • Next, take note of the following information:
    • InterfaceIndex
    • IPv4Address
    • IPv4DefaultGateway
    • DNSServer
  • Once you’re done, execute this command to set a static IP address: New-NetIPAddress -InterfaceIndex 15 -IPAddress 192.168.29.34 -PrefixLength 24 -DefaultGateway 192.168.29.1
  • Afterward, change the default gateway with the default gateway address of your network and make sure that you change the InterfaceIndex number with the one that corresponds to your adapter and IPAddress with the IP address you want to assign to your computer.
  • Now execute this command to assign a DNS server address: Set-DnsClientServerAddress -InterfaceIndex 4 -ServerAddresses 10.1.2.1
  • Finally, save the changes you’ve made and restart your computer.
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Setup Voice control in Windows11

Computer voice control has moved a long way from its beginning routes and in today's age controlling your PC with voice is truly a reality and fully possible. Voice control is taking up the steam in everyday life, from simple commands in cars, Alexa, smartphones, TVs, etc. to modern computers.

voice control

Windows 10 has introduced voice control into PC with Cortana even during the installation process but a lot has changed from having a virtual assistant in begging days and in today's modern Windows 11 OS. You can now freely open apps, move, copy delete files, and even dictate in order to create a word document.

However, in order to take this advantage, you will need to turn it off first since it is disabled by default. Of course, you will need a microphone and some spare time to train Windows in understanding you properly.

Setting up Voice Control

Just like in Windows 10, in Windows 11 voice control is also in accessibility options and the first step is to turn ON Windows Speech Recognition.

Click on the Start button and type Settings into the search bar, click on Open, or press ENTER. On the left side of the settings, window locate and click on Accessibility. On the right part once Accessibility is selected scroll down and find a section titled Interaction and click on Speech. Turn on the switch next to Windows Speech Recognition.

A pop-up will appear that will lead you through the rest of the setup and that's it.

Improving Voice Control

In order to make your voice control better, if you are not satisfied with the results, you can sample more of your voice into the algorithm to tune it more to your liking. Sadly this option is still deep in Control Panel.

Click the Start button and type in Speech recognition into the search bar, look for the search result with Control Panel displayed under it, and click on Open. Click on Train Your Computer to Better Understand You and follow the instructions.

The process will probably take a few minutes. The more data you provide to the speech recognition model, the more accurate it will be when interpreting your instructions. You can train the model multiple times, and each time you do, it should improve the accuracy.

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How to fix random Computer crashes
Computer crashes are one of the most annoying things that can happen to users. It often loses your data and work, you must spend extra time if you were in the middle of something and can even break Windows itself. Computer without crashes working fineBefore we move to the article I just want to say that technically there are no random crashes, there is always a reason why the system hangs up, why you received blue screen, annoying restarts out of nowhere and many more PC crashes. In this article, we will explore many possible reasons why something may occur and offer you straight forward solution on how to escape the situation and prevent it from happening again. Without further delay, let's begin:
  1. Check switch connectors and power outlets

    Yes, sometimes the most basic approach provides the best results, check to see if your power outlet is stable and providing you with constant voltage, if not, maybe you want to invest in a UPS system so you do not face random shutdowns and restarts during work, also while you are at it, check to see if that reset and power switch are connected properly and that they are not dirty or loose.
  2. Clean your PC and check connectors

    Dirt can cause many issues with computers, from overheating to shutdowns to blue screens and memory dumps, check to see if your computer is clean enough and that all connectors are connected tight into their respective sockets.
  3. Check the temperature of your CPU

    CPU overheating can cause so-called random freezes and blue screens, the computer might shut down or restart also without any visible reason. Check to see if your fan on the CPU is working properly and change the thermal paste if needed.
  4. Check the health of your hard drive

    If your hard drive is beginning to go down the path of dying out, many issues can come from this condition. There are many tools on the internet and in Windows itself to check if your hard drive is working properly.
  5. Run antivirus and firewall

    Random lock-ups or similar issues can also occur if by any chance you have some malware on your system, run protection software, and keep it updated to make sure the issue does not come from the computer being infected with malicious applications.
  6. Keep system clean

    Have a habit to clean regularly system files and registries, keep removing unnecessary files from your computer and regularly update your Windows and applications along with drivers.
  7. Run memory test

    Bad RAM bank can cause many issues during the work, check it out to be sure the problem is not RAM itself.
  8. Do not run applications that are too demanding for your system

    Some applications require stronger hardware, and some require the latest hardware, if your computer is a little outdated, running a demanding application can cause issues like freezing, restarts, etc.
  9. Remove applications you do not use

    This does not seem like anything important but if you are not using a specific application just remove it from the system, why? Sometimes an application has some ties to certain services and if it is outdated can cause issues for newer ones.
  10. Stop installing everything you find on the internet

    Yes, that extension for chrome looks cool, yes, that fancy new player seems sick but if it is from an unverified source and from the unknown publisher without any reviews maybe you are better off with it. You can never tell what you might be placing into your system from the internet.
And that's it, 10 reasons and solutions on what to do on random computer freezes, crashes, etc.
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Calculator is not working in Windows
As you know, one of the basic apps in the Windows 10 operating system is the calculator and it can even be extended to a scientific calculator which makes it really useful for users. However, there are instances when you might encounter some issues while using this app. One of the issues about the Calculator app that’s been reported recently is that the Calculator app is not working. If you encounter the same problem, then you’ve come to the right place as this post will guide you on what you can do to fix the problem. Based on the reports, users claimed that the issue with the Calculator app occurred right after they’ve installed a feature update, while other users claimed that the Calculator app never really worked on their computers and there are also cases where the app opens but it either freezes or crashes. According to researchers, the main causes of the problem include a feature update that could’ve altered the settings. It could also be due to problems with the login account or corrupted and missing files, or the problem could also with the calculate app itself. To resolve this problem, here are some suggestions you can follow.

Option 1 – Run the System File Checker Scan

System File Checker or SFC is a built-in command utility that helps in restoring corrupted files as well as missing files. It replaces bad and corrupted system files to good system files that might be the reason why the calculator app is not working properly. To run the SFC command, follow the steps given below.
  • Tap Win + R to launch Run.
  • Type in cmd in the field and tap Enter.
  • After opening Command Prompt, type in sfc /scannow
The command will start a system scan which will take a few whiles before it finishes. Once it’s done, you could get the following results:
  1. Windows Resource Protection did not find any integrity violations.
  2. Windows Resource Protection found corrupt files and successfully repaired them.
  3. Windows Resource Protection found corrupt files but was unable to fix some of them.
  • Reboot your computer.

Option 2 – Run the DISM tool

You can also run the DISM Tool as it helps in repairing the Windows System Image as well as the Windows Component Store in Windows 10. Using this built-in tool, you have various options such as the “/ScanHealth”, “/CheckHealth”, and “/RestoreHealth” that could help in fixing the Calculator app.
  • Open the Command Prompt with admin privileges.
  • Then type in the following commands and make sure to hit Enter right after you type each one of them:
    • Dism /Online /Cleanup-Image /CheckHealth
    • Dism /Online /Cleanup-Image /ScanHealth
    • Dism (.)exe /Online /Cleanup-image /Restorehealth
  • Do not close the window if the process takes a while as it will probably take a few minutes to finish.

Option 3 – Try logging into your computer using a different User Account

You might want to try logging into a different User Account since it is possible that the issue could have something to do with your log-in account. Thus, you can isolate this possibility by logging into a different user account. If you don’t have any other user account, simply create a new one by clicking on the Start icon and then go to Settings > Account > Family & other users. From there, go to the Other user's section and click on the Add someone else to this PC option, and then inputs all the needed information and restarts your computer. Once your computer has restarted, log into your computer using the newly created user account.

Option 4 – Try to reset or reinstall the Calculator app

If the first three given options didn’t work, you might want to reset or reinstall the Calculator app. To do that, follow these steps:
  • Click on the Start button and go to Settings > Apps > Apps and features.
  • Next, look for the Calculator app from the app list and click on it to see its other options.
  • After that, select the Advanced options and go to the Reset section and then click on the Reset button to reset the Calculator app.
Note: You also have the option to reinstall the Calculator app. All you have the option to visit Microsoft Store and from there, uninstall the Calculator app.
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An Easy Guide to Fixing Error 115

Error 115 - What is it?

Error 115 is a type of GameGuard redundant execution error.  If you have GameGuard installed on your PC, then you will most likely experience this error code. GameGuard is basically an anti-cheating robot toolkit developed by INCA Internet. It is installed to block possibly malicious applications and common methods of cheating on multiplayer online role-playing games. But at the same time, this software is infamous for error pop-ups. Error 115 is displayed on the Windows screen when a game has been executed multiple times or you have left the game running without logging out. Error 115 is displayed in the following format:
GameGuard Execute Error: 115 ‘There are multiple events of game execution or GameGuard is already running. Close the game then try again.’

Solution

Restoro box imageError Causes

The error 115 may appear on your Windows screen due to multiple reasons. These include:
  • Multiple executions of the game
  • Antivirus Conflict
  • Firewall Conflict
  • Registry Overloaded with Bad and Invalid Entries
This error may cause a great deal of inconvenience to you if you love to play multi-player role-playing games over the web like Blood Feud, 9Dragons, Phantasy Star Universe, and Alliance of Valiant Arms. To avoid such inconvenience, it is advisable to fix this error immediately.

Further Information and Manual Repair

Here are some easy do-it-yourself methods to resolve the error 115 on your PC. These methods require no technical expertise.

Method 1 - Terminate the Game Already Running on Your System

To resolve the issue, hit ‘Ctrl+Shift+Esc’ to launch Task Manager. Here you will find a list of applications running on your system, terminate the gaming application to resolve error 115.  If this doesn’t work, then restart your PC.

Method 2 - Disable Antivirus Programs or Firewall Temporarily

Sometimes this error may appear on your computer screen because of antivirus or Firewall security conflict. These programs often block gaming applications and software like GameGuard and because of that, you are unable to play online games on your system. To fix the issue, try disabling these programs on your PC temporarily.

Method 3 - Clean and Repair the Registry

The error 115 may also occur because of the registry issue with Symantec. Follow these steps to enable the game to run:
  • Go to your start menu then find Run then write Regedit.
  • Find HKEY_LOCAL_MACHINE. To proceed, go to SYSTEM then CurrentControlSet, and then Services.
  • Look in the list for SysPlant and click it. Then look for the word 'Start', right-click on Start, and select rename.
  • Rename 'start' to 'DWORD: 00000004’ then close Regedit and reboot your PC to activate changes.

Method 4 - Download and Run Total System Care.

This process can be slightly tricky and a bit time-consuming. Therefore it is advisable to download Restoro. This is a cutting-edge, easy-to-use PC Fixer deployed with a powerful registry cleaner. It removes all the unnecessary files cluttering the registry like bad and invalid registry entries. It fixes the damaged registry and enables it to resume back to its normal functioning. Click here to download Restoro.
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Malware in Popular CCleaner

On September 18th, 2017, Cisco’s Talos announced that CCleaner, a popular utility with billions of worldwide users, had been compromised by hackers, and was used to unwittingly distribute hidden malware in its installer. Later in the day, Piriform, the publisher of CCleaner, confirmed the problem.

Undetected by all but 1 major antivirus including CCleaner’s own parent company, this occurred for over a month and impacted over 2.7 million users. Users of CCleaner v5.33.6162 and CCleaner Cloud v1.07.3191 for 32-bit Windows are affected. These downloads were live on CCleaner’s official site from August 15th to September 12th, 2017. Anyone who downloaded the program during this time could be affected. The company claims that while the hackers set up the backdoor and many users were impacted, that the perpetrators have been arrested and that the malware never successfully performed its full task and compromised user’s PCs or sent out their data; in the wake of recent security breaches such as Equifax, users are understandably worried. Given the severity of the threat of hacking and data theft, users should take action immediately if they have CCleaner.

Technical Details of CCleaner Malware Injection

First reported by Talos, the malware, which was hidden in the CCleaner installer without the publisher noticing (despite them being owned by Avast, a massive Anti-virus company), modified a core program DLL file to evade detection, and creates several registry keys. Not only were these files not flagged by any major Anti-Virus, but they were also even digitally signed by Piriform via their Symantec certificate, meaning your PC and security program would likely whitelist and trust the malicious installer. The malware gathers personal information on a user’s PC, including IP address and running programs, and sends it to a remote server. In our testing, the program sent data to IP 216.126.225.148.

Restore Your PC (If Possible)

As of the publication of this article, there have been no assurances given that updating or even uninstalling CCleaner will remove the malware is installed. The only action thus far has been shutting down the remote server where user data was being sent has been shut down by authorities. For this reason, it is best to remove the underlying malware separately, as its presence represents a serious security threat. Unfortunately, as this could have been installed as far back as August 15th, 2017, your System Restore points may not go back that far, or even if they do, restoring to such an outdated point may cause unintended problems with other programs you use and potentially lost files and data. Manually backing up files and doing a full format or clean Windows installation would likely be successful in fully removing the malware, but is extremely time-consuming and can be difficult for many PC users. Unfortunately, this makes a PC Restore or format an unattainable option for many.

Update CCleaner to the Latest Version

While CCleaner has told users to update to the latest version of the program. Prior to doing so, we recommend fully uninstall CCleaner, ensuring you check its program files folders and registry keys, manually deleting any remnants, and then re-downloading the latest version from the official site and reinstalling clean.
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Malware Guide: How to remove OpenCandy

What is OpenCandy?

OpenCandy is an application that downloads and installs software, including other Internet Browsers to a computer system. Used as a bundle, this application installs additional programs that you may knowingly or unknowingly agree to install. Since most users don’t accept the challenge of reading the EULA in its entirety, they tend to download bundled applications unknowingly.

Assessment of OpenCandy PUP

During the initial assessment of OpenCandy, I was a little skeptical about what to look out for or expect. In fact, I had to install the OpenCandy.exe file twice to discern its behavior. I’m not sure how this application got its name but I do believe it has something to do with the fact that it supposedly helps Internet users open a new world of Internet browsing. That conclusion was arrived at after realizing that OpenCandy.exe installed mostly Internet browsers along with a tune-up tool on the test computer. However, as a result of the system requirements, there was a pop-up message indicating that Internet Explorer 8 was not compatible with the computer system in question. In comparison to the malware I’ve encountered since I started researching malware, OpenCandy is everything but malicious. In fact, this application is only categorized as malware because of its’ subtle covert nature of installing bundled programs unsolicited by the user. Additionally, OpenCandy coerces users into changing their Internet Browsers by installing those unrequested by the user. In fact, it’s no shock that OpenCandy chose to install the Internet Browser ‘Opera’ as a part of this bundle since it’s one of the least used browsers according to the Federal Government. Clearly, this was a smoothly disguised advertisement or promotion to force users into using the Opera Browser, along with Internet Explorer 8.0. While these aforementioned browsers in themselves aren’t malicious and are in no way considered malware, they were installed as a promotional tool and without the request of the user. Despite being mentioned within the EULA, advertisers are capitalizing on this since most users do not bother to read the agreements when installing a program. Furthermore, OpenCandy, like most other bundled applications I’ve dealt with, threw in a tune-up tool as a part of the promotion. I found this tune-up application annoying since I had to hassle my way into getting it to close from the computer screen. I can only imagine the hassle users would go through trying to remove this software. Image 7: Depiction of a scan performed by Tuneup Utilities. The scan detected that several areas on the test PC could be optimized/tuned up. Image 8: After a scan was completed using the Tuneup utility program, I was given an option to buy the full version. Nothing is wrong with this marketing strategy. In fact, most utility tools if not all will scan your computer to detect threats or loopholes, but they won't exactly allow you to fix those problems unless you buy the full version. It's not unfair, it's just business. Programs installed during the installation of OpenCandy include:
  • Web Companion: Developed by Lavasoft, Web Companion is said to be an application that serves as a security defense for your Internet browsers by preventing unauthorized changes (see image below)
  • Tuneup Utilities: Tuneup Utilities does exactly as it says. It cleans up a computer system, whereby preventing unused programs from slowing it down.
  • Opera Stable 30.01.1835.88: Opera is a fast, simple, and effective Internet browser that allows users to get around on the web.
All in all, the intent of installing an application such as OpenCandy is to unleash a world of promotion or advertisements on your computer. They are pretty annoying and in some cases difficult to remove. Furthermore, as a user, you want to control what gets installed on your computer without being dictated to or coerced in some EULA that you probably overlook. To completely remove OpenCandy PUP from your computer, click here to download and install Spyhunter.
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